The Role

As a Senior Security Engineer at Podium, you will play a key role in shaping and implementing our corporate security strategy. Reporting to the Director of Security and collaborating with audit and compliance teams, you will design, implement, and manage secure solutions that align with our architectural designs, best practices, and regulatory requirements. Your expertise will help us navigate the evolving threat landscape and ensure our security measures are robust and forward-thinking.

In this position, you will be responsible for architecting solutions that secure our business operations and enable innovation. You'll work closely with diverse teams, including IT infrastructure, application development, security operations, and end users, to protect our organization and its assets. Your role will also involve guiding less experienced team members and providing technical leadership.

What you will be doing:

• Stay updated on new security threats and ensure our systems can defend against them.
• Own cloud infrastructure security
• Own AI security
• Manage vulnerability management system
• Research and recommend new security solutions to enhance our security posture.
• Develop and enforce security team standards, policies, procedures, and processes.
• Plan and execute incident response and postmortem exercises, creating measurable benchmarks.
• Conduct table-top exercises for Business Continuity/Disaster Recovery (BC/DR) and Incident Response testing.
• Drive security efficiencies through automation and integration across technology and security architecture.
• Collaborate with IT, engineering, development, and business teams to ensure security measures are effective and do not impede business processes.
• Perform engineering performance testing to ensure security solutions are robust.
• Provide day-to-day support for hardware, software, and managed solutions, ensuring they meet security standards.
• Lead security team meetings and participate in security projects to evaluate and improve our security infrastructure.
• Assist with incident response and system stability issues as needed, including outside regular work hours.
• Ensure compliance with privacy laws and work with various teams to secure business-to-business initiatives, third-party relationships, and outsourced solutions.
• Respond to service and escalation tickets and develop security test plans.
• Regularly participate in change management meetings and follow security engineering fundamentals and processes.

What you should have:

• 6+ years of experience in cybersecurity, including compliance and risk management.
• Experience with cloud environments (AWS, GCP).
• Strong technical and analytical skills, with a system and network security engineering background.
• Experience in cloud computing technologies, including software-, infrastructure-, and platform-as-a-service.
• Extensive knowledge of security controls and technologies, such as SIEM, IDS/IPS, PKI, IDAM, antivirus, firewalls, EDR, threat intelligence platforms, security automation, and orchestration.
• Proficiency in meeting vulnerability management and penetration testing requirements.
• Excellent communication skills to articulate business risk from cybersecurity issues.
• Experience managing various security monitoring tools and platforms.
• A track record of integrity, excellence, curiosity, and adaptability.
• Additional qualifications include proficiency in scripting languages (Python, JavaScript, PowerShell, PHP, or Ruby) and regulatory standards (ISO 27001, NIST, PCI DSS, HIPAA, GDPR, etc.).

What we hope you have:

• Familiarity with state privacy laws and ability to think strategically and tactically.
• Highly trustworthy, with solid leadership qualities and a proactive approach to anticipating threats.
• Bachelor's degree in computer science, information assurance, MIS, related field, or equivalent experience.
• Relevant certifications such as CISSP, CRISC, CGEIT, or related.

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win. Podium engineers are passionate about empowering small businesses to thrive and succeed. At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it.  

Join our internal Platform team where you'll play a pivotal role in optimizing our development lifecycle. Our team is dedicated to enhancing core services through API gateways, leveraging best practices and patterns to streamline processes. You'll have the opportunity to contribute to internal tooling and libraries, ensuring seamless integration with our CI/CD pipelines. You’ll also help with enforcing quality guidelines and maintain some aspects of our infrastructure such as cloud-based developer environments.

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 3+ years of professional software development experience
• 3+ years of coding experience with at least one modern language such as Javascript, Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms
• Experience with cloud-based platforms such as AWS, GCP, Kubernetes, Docker, GitLab CI

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Role

Podium is seeking a full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 2+ years of professional software development experience
• 2+ years of coding experience with at least one modern language such as Java, C#, Elixir, Go, Ruby, or Rust, with function-oriented design
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 3+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

We are looking for an experienced Salesforce developer with a speciality in front-end and UI development.  We are rethinking the user experience inside of salesforce and rebuilding it from the ground up. As a Salesforce Developer at Podium, you will participate in the optimization of our internal systems and operations around Salesforce.com. You will play a crucial role in - refining Podium’s growing business by creating user-friendly, visually appealing, and responsive solutions, providing scalable data storage methods, and code. If you are someone who is passionate about building a business, creative problem-solving and you thrive in a fast-paced, open environment, then this is the right role for you!

What you will be doing:

• Participate in building the Podium Business Applications Department
• Participate in code reviews
• Develop on the Force.com platform using APEX, SOQL, and Lightning, with a focus on improving the user interface and user experience
• Contribute  in the planning, management and execution of systems projects
• Build and maintain integrations with vendor applications and the Podium product
• Work with a dedicated team (Admin, BSA, Solution Architect) to build and maintain best in class business applications 
• Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions
• Own the design and implementation of efficient, flexible, and scalable front end applications on the salesforce platform using LWC and modern design patterns.

What you should have:

• Proven success as a Salesforce Developer with 3+ years experience, with a strong emphasis on creating user interfaces
• Strong background in CRM and ERP technologies
• Passion for delivering valuable, meaningful and data-driven solutions
• Proficient ability to understand and use code versioning tools such as Gitlab or Bitbucket
• Experience using a Salesforce Devops tool such as Gearset or Copado
• Ability to understand and adapt to rapidly changing priorities in a high-growth environment
• Strong collaboration and problem-solving skills

What we hope you have:

• Salesforce Platform Developer 1 or Salesforce Admin Certifications
• Experience using Salesforce DX and with Salesforce CPQ/Billing
• Experience working with financial systems (Netsuite, Stripe, Avalara) 
• Experience with API Integrations 

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Our Customer Support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback,  and  help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! 

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Metro Manila (Philippines)
• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

What you should know:

• Must be available to provide the services within U.S. business hours of 9pm - 1pm Philippines Standard Time (your availability will be determined and confirmed when the contract is awarded).

Compensation:

• Contractual pay is $50.78/daily rate for 40 hours per week

The Role

Your primary focus will be on enhancing and accelerating our GTM strategy through analytics within the Sales Operations domain. This entails developing operational rigor, documenting key processes, crafting visualizations using our BI tool, Sigma, and conducting insightful ad hoc analyses to support and optimize sales performance.

In this role, you'll partner broadly across GTM functions and leverage your analytical expertise to translate business needs into actionable insights. Your responsibilities will also extend to mentoring and training team members, fostering a culture of continuous learning and empowerment within the Revenue Operations and Analytics community.

Responsibilities:

• Work with stakeholders to identify opportunities and craft solutions that enhance sales effectiveness
• Evaluate and streamline sales processes to increase efficiency and effectiveness, working closely with sales and operations teams to implement improvements
• Generate regular reports on key sales metrics, such as pipeline velocity, conversion rates, and sales performance, providing insights to management and stakeholders
• Partner with Business Applications and Data Science teams to optimize the organization's Customer Relationship Management (CRM) system, ensuring data accuracy, training users, and optimizing workflows to support sales objectives
• Document sales processes, procedures, and best practices to ensure consistency and scalability across the sales organization, facilitating training and onboarding of new team members
• Develop and maintain performance metrics and dashboards to assess individual and team sales performance, identifying areas for improvement and recognizing top performers
• Implement scalable and concise data analyses in Excel / Google Sheets
• Create visualizations and reports for requested projects

Requirements:

• Bachelor's degree in Statistics, Math, Economics or related field
• 1+ years of professional experience modeling data in Excel / Google Sheets (3+ years total experience including internships or part-time positions)
• 1+ years of professional experience in Salesforce
• Strong drive to organize and document data in a reproducible manner
• Ability to understand the business logic for structuring data in a given way while also understanding and overcoming the technical limitations and challenges of implementing the desired data structure

Preferred Skills:

• Design and implement sales reporting through Snowflake and dbt
• Architect data models through SQL
• Write documentation for best practices and to record Podium’s data
• Follow best practices around version control and mentor Data Analysts and Data Scientists on version control
• Develop and execute database queries and conduct analyses
• Develop and update technical documentation

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees
  
  

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What you will do:

• Work with Podium’s business partners to identify, define, and clarify the scope of problems/issues in terms of system requirements and processes
• Understand key financial and billing operational processes and be comfortable strategizing with our department stakeholders on the best technical solutions
• Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, research and evaluate alternative solutions with our business team members
• Evaluate the design of existing business processes & systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability, and cost of ownership.
• Understand and articulate data requirements and data quality standards related to business application projects
• Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches 
• Solve complex problems and develop innovative solutions related to the CPQ & Billing application suite (Salesforce CPQ, Salesforce Billing, Netsuite, Stripe, Avalara, Mulesoft, etc) while driving forward OOTB solutions and articulating the pros/cons of customizations
• Work with a dedicated team (Admin, Developer, Program Manager) to build a best-in-class Order to Cash flow across multiple systems

What you should have:

• You are highly adaptable in a fast-paced hyper-growth environment; able to thrive within ambiguity.
• Deep analytical capabilities with experience writing queries (SQL) and using data visualization tools, including Sigma, Tableau, etc.
• Billing automation experience
• Familiarity core accounting concepts and best practices for SaaS
• Pricing, packaging, and quoting experience
• Minimum of 2 years experience in Salesforce.com
• Minimum of 2 years experience in business process and/or requirements gathering
• Experience working in complex, enterprise, global Salesforce implementations
• Experience working in a business process team and coordinating process efforts across multiple levels of the organization
• Ability to perform efficiently within a high-pressure, fast-paced environment.
• Enterprise business solutioning experience for large corporations
• Technical implementation consulting experience is a plus

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About the Role:

As a Marketing Strategy Manager, you will lead critical marketing initiatives aimed at accelerating marketing-driven bookings. We seek an exceptional problem solver, operator, and communicator who can execute swiftly and drive accountability across functions. The ideal candidate is a “do-er” eager to make a significant impact in high-visibility areas, passionate about diverse responsibilities—from strategy development to product positioning to content writing to campaign execution to project management.

Your primary responsibility will be leading Podium’s marketing for its rapidly growing suite of AI Employee products, ensuring marketing exceeds monthly AI bookings targets. You will serve as the cross-channel owner of Podium’s AI marketing efforts, acting as the central link among marketing channel owners, product, and sales teams.  You will be responsible for 

Additional focus areas include an assortment of other strategic marketing projects that are critical to marketing success and that unlock incremental bookings or attainment against other core KPIs. For instance, you may take on optimizing marketing to increase the penetration of its customer base of Podium Phones—an important product for retention. 

What You Will Be Doing:

AI Marketing Owner:

• Strategy & Implementation: Lead the comprehensive strategy and implementation of Podium’s AI Employee marketing plan, ensuring the team exceeds ACV targets and continuously grows its impact. Evangelize and drive accountability with stakeholders to achieve goals.
• Execution: This role is as much about execution as it is about strategy. A successful candidate will wear many hats, roll up sleeves and execute in a variety of ways needed to achieve marketing objectives. 
• Drive Product Alignment: Be the expert on all aspects of Podium AI, including product roadmap, features, integrations, and pricing. Establish operating rhythms that keep stakeholders informed of critical updates.
• Crystallize AI Positioning: Collaborate with Brand, Product, and Sales to refine the positioning of Podium’s AI Employee at macro and vertical levels. Understand key selling points and barriers, crafting persuasive and effective messaging.
• Optimize Marketing: Audit current strategies, identify high-impact opportunities. Support channel owners and execute campaigns directly to address.
• Develop Podium’s AI thought leadership presence by developing and execution on a thoughtful LinkedIn and social content strategy.
• Performance Monitoring and Optimization: Track KPIs to assess marketing strategy effectiveness. Analyze data to identify improvements and optimize efforts.
• Content Enablement: Equip marketing and sales teams with content, claims, stats, tools, and training to effectively market and sell AI Employee. Collaborate with content, brand, and product teams to develop materials from first-party data and customer insights.
• Share Progress: Communicate strategy, progress, and insights to cross-functional leaders and the executive team.

Marketing Strategic Projects:

• Balance AI Marketing with Strategic Projects: Tackle strategic projects that unlock incremental ACV and enhance team impact. Serve as a versatile contributor across the business.
• Conduct Analysis: Drive valuable insights and implement new tactics that generate healthy revenue.
• Identify Opportunities: Explore high-potential marketing programs to expand impact, such as enhancing the Podium Phones customer base, amplifying the referral program, or transitioning the webinar/training program to a programmatic model.

What You Should Have:

• Alignment with our operating principles, embodying a “founder mentality.” You are motivated to make a significant business impact, execute at high velocity and are never satisfied with the status quo.
• A desire for a role balancing strategy and analysis with implementation and execution. Willingness to wear many hats, roll up sleeves and execute to achieve objectives is a must.  
• A problem solver with a sharp business mind, passionate about tackling ambiguous challenges.
• A successful track record of leading high-visibility, high-impact projects or business objectives.
• Excellent project management and organizational skills.
• Exceptional ability to drive cross-functional accountability and action.
• A data-driven mindset with the ability to solve complex problems.
• Proficiency in data analysis.
• Excellent written and verbal communication skills, including executive presentations and data visualizations.
• Experience handling ambiguity and prioritizing in a rapidly changing environment.
• Understanding of B2B SaaS marketing functions, including marketing strategies and tactics. Experience in product marketing and positioning is a plus.

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a senior SRE to come in and deliver impact from day one.

What you will be doing: 

• Work with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and making Podium's systems safer and more pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no down time for our products.
• Mentoring junior engineers on the team.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 4+ years experience working alongside a production system in either a software engineer or systems engineer type role
• 3+ years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline
• Heavy Infrastructure experience 

The Role

We are seeking an experienced Technical Recruiter with an interest in building our Brazil based engineering teams. In this role, you can expect high-impact and wide-ranging responsibilities that include: owning full-cycle recruiting, driving hiring strategy and partnership with company leaders, leading first-in-kind searches, and delivering best-in-class candidate experience. You must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and build new processes.

This will be a 5-6 month contract position with the potential for full-time conversion

What you will be doing:

• Partner with senior leaders across the Engineering and Product organizations to develop and execute recruiting strategies specifically focused on high-priority AI positions
• Own and drive searches to fill unique and critical technical roles
• Track and analyze metrics and report on hiring progress to business leadership on a regular cadence
• Develop project programs to improve our interview process, as it relates to the candidate experience
• Communicate and advise on sourcing and recruiting strategies, market trends and health of candidate pipeline
• Source candidates through channels, building and maintaining a network of talented candidates through market research, community building and on-going relationship management for all opportunities for a broad/deep range of positions
• Manage full life-cycle recruiting process from sourcing to offer acceptance
• Review, screen, and interview candidates for appropriateness of experience in relation to position requirements, while gauging candidates’ motivation for the position

What you should have:

• MUST speak English fluently
• BA/BS 
• 3+ Years of technical recruiting experience
• Creative in problem-solving, resourcefulness, experience partnering with senior leadership and executive teams
• Ability to articulate the Podium value proposition & opportunity to candidates
• Proven track record of sourcing and hiring passive candidates
• Highly organized with the ability to prioritize and manage workload effectively
• Optimistic and Fun; you take your work seriously but have fun doing it
• Strong work ethic, eagerness to learn and adaptability to a fast paced environment

BENEFITS

• Monthly salary
• Transparent culture
• Great opportunities for career growth

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

The Role

Podium is seeking a Senior full stack software engineer based in Brazil, eager to make a significant impact. We like to say we have "Sangue nos olhos" for helping our customers win.

Podium engineers are passionate about empowering small businesses to thrive and succeed. Joining our Ecosystem team means being at the forefront of helping small businesses win through our robust integration and automation platform, managing tons of data being ingested and processed every day. We connect Podium to the essential systems that our customers rely on, utilizing that data to drive powerful automations and AI tools. 

At Podium, you’ll find a stimulating environment where Engineering, Product and Design work together to make the future a reality for our customers.  Our teams are made of engineers in Brazil and the US.  Our engineers are empowered to have a voice on the direction of the product and a perspective on how we can improve it. 

If this sounds like you, apply now and help small businesses win.

Please note, this role is seated in Brazil and is not open to other geographies at this time.

Requirements:

• 5+ years of professional software development experience
• 5+ years of coding experience with at least one modern language such as Java, C#, Elixir, Go, Ruby, or Rust, with function-oriented design
• 2+ years of experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)

What we hope you have:

• 5+ years of experience as a full-stack engineer on an Agile development team, in a hyper-growth SaaS setting
• Experience working with component libraries and/or building a component library from the ground up.
• Passion for mentoring your peers and problem-solving
• Strong experience with algorithms, data structures, and code
• Disciplined approach to testing and quality assurance
• Experience with web infrastructure and distributed systems
• Evidence of exposure to architectural patterns of a large, high-scale web application, such as well-designed APIs, high volume data pipelines, and efficient algorithms

BENEFITS

• Open and transparent culture
• Remote-first work for Engineering & Product
• Generous vacation time, plus Brazilian national holidays off
• Competitive salary, CLT contract
• Meal ticket
• Corporate Gympass membership
• Medical and odontologic assistance
• Growth and aggressive career plan
• Bi-annual swag drops with cool Podium gear and apparel

The Role:

Podium is seeking a talented Senior Software Engineer with expertise in building VOIP solutions. In this role, you will join a team of intelligent and dedicated engineers tasked with empowering local businesses by creating a modern phone service for collecting and converting leads for local businesses. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and know how to break down intricate problems in the telecom space, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy VoIP features powered by a cloud PBX for local businesses to capture leads more efficiently and handle their phone system needs.
• Diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Collaborate with cross-functional teams to design and develop VoIP solutions that meet the needs of our customers, ensuring high call quality and reliability.
• Identify and resolve bottlenecks and performance issues within our VoIP infrastructure. Implement optimizations to enhance system efficiency and reduce latency.
• Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.

What you should have:

• 4+ years of hands-on programming experience with at least one modern language such as Java, Python, Go, or Elixir.
• Expert Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, FreeSwitch, or Kamailio.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.

What we hope you have:

• 6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Solid understanding of OSI model, firewalls, IP routing, IP switching, VLANS, and QOS/COS.
• Hands-on experience with network monitoring, network diagnostics, and network analytics tools.
• Proficient in packet capture utilities and identifying application issues at the packet level.
• Experience in network, server, and application-status monitoring.
• Strong knowledge of VOIP and telecommunication industry standards

The Role:

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a senior SRE to come in and deliver impact from day one.

What you will be doing: 

• Work with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and making Podium's systems safer and more pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no down time for our products.
• Mentoring junior engineers on the team.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 4+ years experience working alongside a production system in either a software engineer or systems engineer type role
• 3+ years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline
• Heavy Infrastructure experience 

We are looking for a consultative and creative bizops and support recruiter to grow and scale our teams. You can expect high-impact and wide-ranging responsibilities that include: owning full-cycle recruiting, driving hiring strategy and partnership with company leaders, leading first-in-kind searches, and delivering best-in-class candidate experience. You must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. 

What you will be doing:

• Provide exceptional client service and full life-cycle recruiting for roles 
• Develop project programs to improve our interview process, as it relates to the candidate experience
• Weekly data reporting on interviewing activity to inform the recruiting strategy
• Be an internally and externally facing representative of Podium and our Recruiting team
• Communicate and advise on sourcing and recruiting strategies, market trends and health of candidate pipeline
• Source candidates through channels, building and maintaining a network of talented candidates through market research, community building and on-going relationship management for all opportunities for a broad/deep range of positions
• Manage full life-cycle recruiting process from sourcing to offer acceptance
• Review, screen, and interview candidates for appropriateness of experience in relation to position requirements, while gauging candidates’ motivation for the position

What you should have:

• MUST speak English fluently
• BA/BS 
• 3+ Years of recruiting experience, preferably in the areas of software sales or technology. 
• Creative in problem-solving, resourcefulness, experience partnering with senior leadership and executive teams
• Ability to articulate the Podium value proposition & opportunity to candidates. 
• Proven track record of sourcing and hiring passive candidates
• Highly organized with the ability to prioritize and manage workload effectively
• Optimistic and Fun; you take your work seriously but have fun doing it
• Strong work ethic, eagerness to learn and adaptability to a fast paced environment

BENEFITS

• Monthly salary
• Transparent culture
• Great opportunities for career growth

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role

As a Business Applications Specialist at Podium, you will participate in the optimization of our internal systems and operations around Salesforce.com. You will be a critical part of refining Podium’s growing business by providing scalable data storage methods and code. If you are someone who is passionate about building a business, creative problem-solving and you thrive in a fast-paced, growth-focused environment, then this is the right role for you! We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow your experience in operations and system administration.

What you will be doing:

• Provide timely operational and technical support for the Revenue Operations team and supported departments (Marketing, Sales, CX) 
• Complete incoming tickets or triage complex requests to the appropriate resources to solve
• Maintain service level agreements for first response and resolution of submitted tickets
• Follow established best practices for development and deployment processes across all supported systems (SFDC, Marketo, Chilipiper, Gong, Salesloft, etc)
• Participate in pre-deployment reviews
• Perform data manipulation operations in production systems including updates, inserts, and merges)
• Diagnose and resolve system bugs and issues identified by business and operations teams 
• Implement enhancements to system constructs such as role hierarchies, user interfaces, fields, validations, and automations
• Monitor performance of supported applications and proactively communicate and resolve identified issues
• Document bug reports, identify the root issues, and fix or escalate to specialized resources
• Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions

What you should have:

• Experience with Salesforce Automations
• Some background in supporting CRM and ERP technologies
• Passion for delivering valuable, meaningful and data-driven solutions
• Proficient ability to diagnose system issues based on error codes or screenshots provided by end users
• Ability to understand and adapt to rapidly changing priorities in a high-growth environment
• Strong collaboration and problem-solving skills

What we hope you have:

• Salesforce administrator experience
• Salesforce admin certification
• Experience using or supporting GTM technologies such as Salesloft, Gong, Chilipiper, Calendly, Marketo
• Experience with Salesforce CPQ/Billing
• Experience with Jira or other ticket management tools
• Experience working in a time-sensitive service desk environment

What you should know:

• Individuals within 50 miles of the Podium office work a hybrid schedule with Monday and Fridays from home and Tuesday - Thursday in the office

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Come join our Product Support team as a Product Expert, providing technical support to our B2B customers. Our technical customer support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback,  and  help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! 

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Medellín, Colombia
• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

What you should know:

• Must be available to provide the services within U.S. business hours
• Contractual pay is $1700 USD/month 

We are seeking a dynamic and resourceful technical sourcer to join our team and support our growing needs. This role presents an exciting opportunity with impactful responsibilities, including crafting sourcing strategies, collaborating closely with hiring managers, and enhancing candidate experiences. We are looking for someone who is adaptable, innovative, and committed to continuous improvement. This position is a 7-month contract role running from June to December.

RESPONSIBILITIES:

• Collaborate with technical hiring managers to design and implement effective sourcing strategies.
• Focus on devising tailored plans to attract candidates with diverse technical backgrounds.
• Utilize data-driven insights to track and evaluate sourcing effectiveness, providing regular updates to stakeholders.
• Drive innovation by introducing scalable improvements to our sourcing methodologies.
• Partner with various teams such as Finance, HR, and Legal to ensure a seamless candidate journey and secure top talent.

EXPECTATIONS FOR SUCCESS:

• At least 2 years of experience in technical sourcing or recruiting.
• Demonstrated ability to identify and engage diverse technical candidates using platforms like LinkedIn, as well as through resume screening and other innovative approaches.
• Exceptional communication skills, with the capacity to effectively engage and influence stakeholders at all levels.
• A proactive attitude and willingness to contribute to special projects as needed.
• Ownership mentality with a strong sense of initiative and autonomy.
• Strong work ethic, a sense of urgency, and a track record of delivering results.

Podium is committed to fostering an inclusive and diverse workplace. We embrace equal employment opportunities (EEO) without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

The Integration Specialist Contractor is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system. We are open to remote or local. 

What you'll be doing: 

• You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them. 
• You will be comfortable configuring software settings and managing a work queue with a large number of requests.
• You will support our clients and Customer Success Managers. The integrations you complete are key components in the overall success plan for the clients they manage.
• You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
• You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer.
• You will maintain high quality documentation of the integrations that we set up.

What you should have: 

• Must be fluent in English
• 1+ years of experience in integrations, product support, or similar field
• Experience working in a SaaS or technical environment
• Experience working through API and FTP integrations preferred
• Experience with Salesforce or Tray.io (or similar) preferred
• Demonstrated over-achievement managing a large work queue
• Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
• You will also need to be the type of person who:
  
  • Constantly invents new and better ways to get things done.
  • Is accountable to others. Your projects will be part of a larger client engagement.
  • Earns the trust of your colleagues by always keeping your commitments.
  • Keep your key stakeholders informed on the progress being made in setting up integrations.
  • Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

Benefits:

• Pay: $1300/monthly for full-time work
• Remote, work from home setup
• Company provided equipment 

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a junior SRE to come in and deliver impact from day one.

What you will be doing: 

• Working with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and make Podium's systems more secure and pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no downtime for our products.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 1-3  years experience working alongside a production system running on Kubernetes
• 1-3 years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline

BENEFITS

• Open and transparent culture - Checkout thisvideoto see what it’s like to work at Podium 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.