Job Description

Job Summary: 

Reporting to the Customs Operations Manager for Canada, the Senior Customs Clearance Specialist (Vehicles) plays a pivotal role in managing customs documentation and ensuring compliance with import and export laws, with a strong focus on vehicle shipments.  This role is responsible for reviewing and processing customs documents, calculating duties and taxes, processing payments on behalf of clients, and communicating effectively with various stakeholders, including clients, the Canada Border Services Agency (CBSA), partners, carriers, and freight forwarders. The role is essential in maintaining smooth operations within the shipping and logistics industry.

Duties and Responsibilities

• Independently reviews and prepares customs documentation for processing and entry releases.

• Handles general inquiries (internally and externally) over the phone, through email, or on Slack.

• Completes files in a timely and accurate manner, in compliance with BorderBuddy and Customs policies and procedures.

• Writes detailed notes and instructions regarding clients, Freight Forwarders, CBSA, Carriers, and other relevant parties.

• Maintains the client database and updates information as necessary.

• Is familiar with various vehicle types, makes, and models.

• Understands rules and regulations related to RIV, ECCC, and Transport Canada.

• Is knowledgeable about Internal Transaction Numbers (ITNs) issued by the Automated Export System (AES) through U.S. Customs and Border Protection (CBP).

• Proactively seeks out knowledge and solutions.

• Prioritizes and meets deadlines with consistency and reliability.

• Independently manages and resolves challenging situations.

• Processes B3/CAD entries to meet Company, CBSA, and CBP compliance standards.

• Corrects rejected Canada Customs entries.

• Is knowledgeable about and can correctly assign HS tariff classifications.

• Proactively supports the sales team and cross-sells BorderBuddy's services.

• Maintains professional status by completing exams or attending conferences.

Qualifications

Experience:

• Minimum of one (1) to three (3) years of experience in a customs brokerage role with hands-on experience in processing all modes of transport.

• Diploma or degree in related field; post secondary or business courses in related industry a plus.

• Experience with CargoWise and CANdata is considered an asset.

• CCS designation or other industry related certification; LCB designation a plus.

Skills:

• Excellent communicator, both verbal and written; ability to communicate effectively with clients, customs authorities, carriers, freight forwarders and other stakeholders.

• Strong attention to detail and highly task oriented; you take ownership for your work and get the job done right.

• Resourceful, relentlessly searching for answers and committing to finding solutions to new challenges.

• Exceptional, proactive problem-solving skills and ability to work well under pressure; enjoys new challenges and working in a fast-paced busy environment.

• Self-motivated and hardworking.

• Positive ‘can-do’ attitude, enthusiasm, and willingness to learn.

• Flexible and agile, adapting quickly in a dynamic and fast-paced environment.

• Excellent interpersonal and customer service skills.

• Strong organizational skills, flexibility, and reliability

• Proficiency in English is required; knowledge of French, Spanish, Cantonese or Mandarin is considered an asset.

• Proficiency with computers and software, detail-oriented, resourceful, and eager to learn.

• Must be a team player - like seriously, prove it!

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Job Description

The Junior Customs Clearance Coordinator plays a role in preparing customs documentation and ensuring compliance with laws related to importing and exporting shipments. The coordinator is responsible for reviewing and processing customs documents, determining duties and taxes, processing of payment on behalf of clients and communicating effectively with various stakeholders such as clients, customs, carriers, and freight forwarders. The role is essential to maintaining smooth operations in the shipping and logistics industry.

Job Description

Major duties and responsibilities include:

Customs Documentation and Compliance:

• Prepare and review customs documentation for imports and exports.

• Process B3 entries, ensuring compliance with company policies and Canada Customs regulations.

• Correct Canada Customs rejected entries.

• Classify goods using correct HS tariff classifications.

• Liaise with importer and CBSA  to arrange and facilitate required documentation during customs examinations.

Client and Stakeholder Interaction:

• Handle general inquiries from clients, customs, freight forwarders, and carriers via phone, slack and email.

• Handle client billing.

• Write detailed notes and instructions related to client interactions and relevant parties (e.g., Freight Forwarder, CBSA, Carriers).

• Maintain and update the client database to ensure accuracy of records.

• Resolve difficult situations effectively.

Sales Support:

• Provide basic support for cross-selling of BorderBuddy's services to existing and potential clients, as required.

Operational Efficiency:

• Complete and close files in a timely and accurate manner, in line with company and customs policies.

• Proactively identify and resolve issues to ensure seamless customs clearance.

• Support the team by taking on additional duties as required.

Qualifications

Experience:

• Minimum of one (1) to three (3) years of experience in a customs brokerage role with hands-on experience in processing all modes of transport.

• Experience with CargoWise and CANdata is considered an asset.

Skills:

• Strong verbal and written communication skills; ability to communicate effectively with clients, customs authorities, and other stakeholders.

• Proficiency in English is required; knowledge of Mandarin is considered an asset.

• Exceptional problem-solving skills and ability to work well under pressure.

• Excellent interpersonal and customer service skills.

• Strong organizational skills, flexibility, and reliability.

• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn.

• Must be a team player - like seriously, prove it.

See more jobs at BorderBuddy

Apply for this job