Technology Specialist

Salary : $18-21/hr (based on experience)

Community Dental Partners is seeking Technology Specialist to join our team and support members of IT Team as well as other practices/ departments.

Community Dental Partners

Community Dental Partners (CDP) affiliates with dental practices throughout Texas, supporting and empowering dentists and practice staff to create an amazing patient experience. Since its beginning in 2010, the company has grown over 17% per year and plans to continue this pace of growth, or faster. The company provides a fun and hard-working culture rooted in its 9 core pillars (i.e. humility, personal honesty & responsibility, happiness & fun, gratitude, and more) as well as its five core operating tenets (Results, Ownership, Alignment, Support, and Transparency). In addition to its own brand, CDP currently supports four different retail brands and will likely support more in the future.

Position Title: Technology Specialist

Overview:

Members of IT Team as well as other practices/department with maintaining multiple technology platforms and reporting. Analyzing and resolving issues that arise in the platforms. Communicating with internal departments to initiate vendor needs.

OTHER SPECIALIST DUTIES

Directly interfaces with other managers to effectively complete reporting.

Quickly intakes information to become well versed in the organization’s products, process and services. Utilizes this expertise to successfully assess, explain and deliver clear messages and communications to internal and external audiences

Manages day to day task flow within the department.

• Researches and evaluates reporting
• Establishes accounts for new roles in the department.
• Supporting other departments platforms with technology needs

QUALIFICATIONS

● Knowledge and expertise of or the ability to rapidly learn and become a subject area expert in our dental organization, processes and services to successfully explain and deliver clear messages and communications to internal and external audiences is required.

● The ability to write communications that are technically accurate and conform to the Company's branding image and writing style guidelines is essential. This entails excellent verbal communication, writing and proofing skills.

● Good organizational skills and collaborative skills to effectively manage, coordinate and track.

● Time management skills, a strong orientation to detail.

● Good communications and interpersonal skills with a team orientation are key.

● The ability to interact and collaborate effectively with team members, technical staff, vendors, clients and employees as described is required.

● The ability to handle multiple tasks/priorities and the ability to perform work in a demanding environment are required. This entails the ability to deal effectively with deadlines.

● The initiative to work independently and address problems, be able to adapt to changing demands, and must be able to follow-through with general direction.

● Advanced understanding of basic office applications, including MS Office, Google Sheets.(Excel, Word, PowerPoint)

Internal ID: CDP50

Insurance Coordinator - Orthodontics

Reports to: Practice Manager
Key Partnership: Clinical, Billing, and Operations
Department: Operations
Salary: based on experience)
Classification: Non-Exempt
Status: Full Time

About this role:Community Dental Partners is looking for someone who loves being around people. The Insurance Processor is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Processor is primarily responsible for insurance verification. The Insurance processor is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

Job Responsibilities:

• Greet patients upon arrival
• Receive paperwork and insurance information from the Greeter, is responsible for a secondary check for accuracy before scanning in the system.
• Change and update patient(s) status in the computer according to establishes guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients the day before and the day of the appointment. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Basic Qualifications:

• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Key skills and abilities, Characteristics of a good fit:

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skills
• Great at building relationships with new people
• Great interpersonal skills
  

Benefits:

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company provided Polos
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
  
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

Location: Remote

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Internal ID: CDP100