Grapevine
A Digital Advertising Company.Founded as a digital specialist agency in 2003 we have remained at the forefront of digital innovation for over 17 years. We have been proud to work on many of the largest and most successful entertainment franchises of the 21st Century including Marvel, Wizarding World, The Hunger Games, LEGO and How To Train Your Dragon. This work has been diverse and cross-divisional, from release campaigns through to long term strategic initiatives for lifestyle and consumer products. We’ve also given our support on a wide range of independent films, books and smaller tactical campaigns, capitalising on any opportunity to try something new and push the boundaries of creativity.
Headquarter Location:
London, England
Grapevine is hiring a Remote Customer Success Associate
ABOUT GRAPEVINE DIGITAL
The need for digital transformation in this relentlessly rapid tech-changing era has paved the way for our agile technology to bridge the gap by unifying people, data, systems, and applications into the future. Our intellectuality parted ways with outdated traditional manual processes by systematizing and revolutionizing the way users effectively execute. We enable digital transformation by unlocking operational and process excellence in small, medium, and large companies, such as service providers, telcos, public organizations, and retailers.
Our versatile technology and ecosystem reduce clutter by dynamically converting transactions and processes from "Analog into Digital’ and we need passionate and enthusiastic professionals to make this happen!
JOB DESCRIPTION
We are currently looking for a data-driven Customer Success Associate with strong communication skills, accompanied by a well-rounded personality to become part of our booming Growth team in Athens. The successful candidate will be responsible for:
- Guiding new customers through their customer journey process efficiently
- Responding to customer inquiries promptly and coordinating with the growth team to resolve customer issues effectively
- Monitoring suppliers’ strategic KPIs, realigning them to customers’ high standard commitment
- Analyzing usage data to identify trends and potential issues, often utilizing analytics tools
- Identifying and capitalizing on opportunities for upselling and cross-selling
- Aligning customer needs with suppliers’ offerings by keeping both parties satisfied
- Proven work experience 1-2 years as a Customer Success Associate or similar roles, preferably within a tech environment
- Proficiency in Google Suite or Microsoft Office Suite
- Κnowledge of Looker Studio, Power BI, Hubspot, or relevant tools
- Ability to deal effectively end-to-end with challenging supplier and customer cases
- Communication and organizational skills, with the ability to build and maintain relationships
- Result-oriented and success-driven mindset
- Bachelor’s degree in Business, Communications, or similar fields should be a plus
- Opportunity to work with a passionate and dedicated team
- A collaborative and inclusive work environment
- Professional growth and development opportunities
- A salary package matching the candidate’s skills and experience
- Benefits including private health insurance
- Flexibility in remote working (a mix of remote and on-site schedules)
- A modern and exciting workplace in the center of Athens
See more jobs at Grapevine
Grapevine is hiring a Remote Business Development Representative
ABOUT GRAPEVINE DIGITAL
The need for digital transformation in this relentlessly rapid tech-changing era has paved the way for our agile SaaS technology to bridge the gap by unifying people, data, systems, and applications into the future. Our intellectuality parted ways with outdated traditional manual processes by systematizing and revolutionizing the way professionals effectively execute. We enable digital transformation by unlocking operational and process excellence in medium and large enterprises, such as medium-scale industries, manufacturers, retailers, and service organizations.
Grapevine Digital delivers a process automation platform for business users. We digitize and automate the simplest to the most complex business processes, facilitate dispersed stakeholder collaboration, and click on existing systems to optimize workflows for companies across the globe. Our success factor is to help organizations scale by increasing outputs, revenue streams, elevating customer satisfaction, and reducing operating costs (OPEX).
Our versatile technology and ecosystem reduce clutter by dynamically converting processes from "Analog into Digital’ and we need passionate and enthusiastic professionals to make this happen!
JOB DESCRIPTION
We are actively seeking a “Business Development Representative (BDR) ” with an entrepreneurial and result-focused mindset, to support the Business Development Team in its efforts to drive growth. More specifically, you will be responsible for:
- Applying lead generation tactics, using various channels and tools such as Apollo, LinkedIn, email, cold-calling, and networking activities
- Conducting meetings with prospective clients to understand their needs, present our solution, and drive the sales process forward
- Increasing pipeline streams by overwatching critical purchasing intent and adapting our outreach strategy accordingly
- Collating and maintaining client information, contracts, meeting notes, and reminders in our CRM database (Hubspot)
- Assisting with drafting business proposals, sales pitches/playbooks, presentations, reference material, and other documents as required
- Demonstrating a customer-centric mindset by cultivating strong relationships with new and existing clients - Account Management
- Providing feedback on customer pains, needs, and overall areas of improvement while reporting on KPIs
- At least 2 years of relevant working experience in Business Development or Sales preferably within a startup SaaS environment
- Bachelor's degree in a business-related field
- Experience in CRM, analytics, and automation platforms (e.g. HubSpot, Apollo, Clickup, Google Suite Apps, LinkedIn)
- Excellent written and verbal communication skills in both Greek and English
- High level of discipline and a strong sense of responsibility
- Ability to work with cross-functional teams and collaborate effectively
- Result-driven mindset and focused on getting things done
We offer a unique blend of experience and reputable clients, within an energetic, supportive, and intellectually stimulating environment, together with:
- Opportunity to work with a passionate and dedicated team
- A collaborative and inclusive work environment
- Professional growth and development opportunities
- A salary package matching the candidate’s skills and experience
- Benefits including private health insurance
- A modern and exciting workplace in the center of Athens
- A vibrant and active culture including movie nights, team activities, and after-office drinks
See more jobs at Grapevine