Iceberg RevOps
Iceberg RevOps is hiring a Remote Technical Account Manager (Sales & Mktg Ops)
Job Description
What is a Technical Account Manager?
It’s a hybrid between project manager and account manager. There’s no selling involved, but you will be ultimately responsible for the success of engagements with assigned clients.
Think of it like an air traffic controller of sorts – coordinating internal (Iceberg) resources to get s#!t done for your clients. That means leading complex, cross-functional projects from start to finish.
TAMs are responsible for the entire project management cycle: discovery, scoping, building, testing, deploying, documenting. That means you don’t do the technical work. Instead, you’ll manage the process and keep the proverbial ball moving at all times.
The ideal candidate is…
Biased to action: You don’t wait around for someone to tell you what to do next. You drive projects forward.
Organized: You like making lists. Your calendar is always up to date. Time management comes naturally to you.
Comfortable with ambiguity: You’ve worked in startups or early-stage companies before and can work without clear instructions.
Detail oriented: You notice things that other people miss. You like things to be just right.
Job Duties
Simultaneously manage multiple client relationships.
Communicate the status of projects and tasks with your clients through written updates and live meetings.
Develop detailed project plans that include a clear scope, goals, deliverables, and timelines.
Regularly communicate project status, risks, and issues to stakeholders at all levels.
Foster a culture of continuous improvement by identifying process enhancements.
Qualifications
Qualifications (must have)
Proven track record of managing complex technical projects from start to finish.
Formal project management training and experience leveraging at least one project management framework.
Excellent communication, leadership, and organizational skills.
Ability to work effectively in a fast-paced, dynamic environment.
Proficiency in project management tools (we use Asana).
Qualifications (nice to have)
Experience working with sales or marketing teams.
Experience at a growth-stage startup.
Familiarity with one or more of the systems we commonly implement and manage for our clients:
Salesforce
HubSpot
LeanData
Outreach.io
ChiliPiper
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Iceberg RevOps is hiring a Remote Salesforce Consultant (Sales Ops)
Job Description
Iceberg is a fast growing Revenue Operations consulting firm that serves (mostly) SaaS startups that are building their first dedicated sales and marketing teams. Most of our clients are VC-Backed Seed, Series A, or Series B companies.
We are looking for a Salesforce Consultant with a focus on Sales Operations to partner with project managers and systems admins to develop the best possible tech stack for clients. You will be responsible for working directly with client teams, identifying operational gaps, and marshaling internal resources to solve them. Because your work will impact all Revenue teams (marketing, sales, customer success), communication and collaboration are core to the role.
This is a strategic role, so it is not simply completing tasks that are assigned to you. You will be both a technical expert and an advisor to our clients. Help them understand what they should do — not simply do what they ask without considering the operational implications of their requests.
You'll enjoy a flexible work schedule with the option to work 100% remote. You’re a great fit for the role if you’re entrepreneurial, data-driven, and enjoy helping others succeed.
What you’ll do:
- Interview clients to understand their specific needs. The process is: discovery, requirements gathering, project planning, documentation, testing, deployment.
- Advise and manage roadmaps for fast-growing companies to optimize their revenue generation process, with a focus on the tech stack, insights, and operations/enablement across the entire revenue engine (marketing, sales, success).
- Create processes, automation and dashboards in Salesforce as well as other systems connected to Salesforce. Examples include: HubSpot, Pardot, Outreach.io, ZoomInfo, LinkedIn Sales Nav).
- Create project plans and marshal resources internally to ensure that high quality is delivered on time.
What you'll get:
- Competitive compensation.
- Flexibility (100% remote)
- Constant training and development from some of the best minds in revenue operations.
- A new set of skills. There are more Salesforce and CPQ administrators every day, so you'll learn a set of skills that will help you differentiate yourself from the crowd.
- Internal opportunities to advance.
- A chance to build a strong resume. The operations professionals we've worked with in the past now work at some of the most exciting companies in the world.
Qualifications
Must have:
- 2+ years of Salesforce Admin experience
- Experience supporting sales teams
- Demonstrated aptitude to execute sales operations functions, including forecasting and sales process optimization
- Ability to map business processes, flows, and data models; configure workflows, fields, and objects; and take requirements for other team members to execute
- High attention to quality and detail
- Strong organization and communication skills
- Adaptable - we’re growing quickly and need your flexibility
Nice to have:
- Experience working as a consultant where you've seen operations across many different companies
- Advanced Salesforce Certifications
- Experience with both large and small sales teams
- Knowledge and experience with other sales and marketing tools:
- Sales engagement (Outreach, SalesLoft, Etc)
- Salesforce native apps (LeanData, Distribution Engine, Etc)
- CPQ tools
- Telephony systems
- Marketing automation
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