At Keycafe, we’re a global leader in B2B SaaS key management, serving over 40 industries, including major names like Ford and Hilton. Our innovative MS5 SmartBox enables organizations to remotely manage and hand off physical keys, streamlining operations and ensuring security.

We’re seeking a Junior Logistics Coordinator based in Ho Chi Minh City to join our team as a full-time remote contractor. In this role, you will be reporting to the Logistics Manager and support our logistics operations by managing the supply chain for our SmartBox devices, overseeing inventory, coordinating shipments, and working closely with suppliers to ensure smooth operations. You’ll also assist in identifying ways to optimize our logistics processes and maintain exceptional service quality. On time, we will require visits to our Vietnam based supplier in Thu Duc City and other nearby cities. 

If you have a keen eye for detail, enjoy coordinating operations, and thrive in a fast-paced environment, we’d love to hear from you!

Responsibilities

• Shipment Coordination: Arrange and track domestic and international shipments, ensuring timely delivery to customers. 
• Supplier Relations: Communicate with suppliers to manage procurement, lead times, and quality assurance. 
• Documentation: Maintain accurate records for inventory, shipments, and supplier contracts.
• Inventory Management: Monitor and maintain stock levels, ensuring adequate supply to meet customer demand.
• Process Improvement: Identify opportunities to enhance supply chain efficiency and reduce costs.
• Compliance: Ensure all shipments adhere to customs regulations and international trade laws.

Collaboration: Work closely with internal teams such as Sales, Customer Success, and Product to align logistics operations with business goals.

• Bachelor’s degree in Supply Chain Management, Business, or a related field.
• Fluent in English at a professional business level (spoken and written).
• 1-2 years of experience in logistics, supply chain, or a related field.
• Proficiency in Excel / Google Sheets
• Basic knowledge of project management software (Asana, Monday, etc)
• Strong organizational skills and attention to detail.
• Basic knowledge of international shipping regulations and customs procedures.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Chinese language skills are a plus.
• Role based in Vietnam

• Competitive Compensation: $500 USD per month.
• Work Equipment: Apple MacBook, monitor, keyboard, and mouse provided.
• Wellness Budget: Annual budget for gym memberships, fitness classes, mental health apps, and more.
• Career Development Budget: Annual allocation for professional courses or certifications.
• Paid Time Off: 18 days annually, plus local statutory holidays and your birthday off.
• Sabbaticals: Additional PTO after 2 and 5 years of employment.
• Parental Leave: 4 weeks of paid maternity/paternity leave.
• Music Subscription: Spotify, Apple Music, or similar covered.
• Cell Phone Plan: Coverage for a typical single-person plan.

Note: Eligibility for benefits begins after completing a 3- or 6-month probationary period.

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Based in Vancouver, Canada, we're a global leader in B2B SaaS key management, serving 40+ industries, from auto dealerships like Ford to hotels like Hilton. Our MS5 SmartBox is the IoT device that keeps keys secure and operations smooth by allowing organizations to remotely manage and hand off physical keys to their employees, guests, and customers. See our Glassdoor reviews.

Join Keycafe as an Operations Specialist as a remote full time contractor, and become a vital force behind the seamless execution of our daily operations. In this dynamic role, you’ll tackle challenges head-on, driving efficiency and excellence in everything we do. 

Your impact will extend across teams, customers, and partners as you ensure our services run like clockwork. If you thrive in a fast-paced environment, excel at problem-solving, and have a knack for fostering collaboration, this is your chance to make a difference and elevate service quality to new heights.

Responsibilities

1. Operational Support: Manage day-to-day operational activities, including monitoring key management systems, troubleshooting technical issues, and ensuring operational standards are met.
2. Customer Assistance: Provide frontline support for customer inquiries related to operational concerns, ensuring timely resolution and excellent customer service.
3. Process Improvement: Identify opportunities to streamline operational processes, enhance efficiency, and reduce costs. Implement new procedures and update existing ones for operational effectiveness.
4. Data Analysis: Track and analyze key operational metrics to identify trends, monitor performance, and support decision-making.
5. Inventory Management: Oversee inventory levels for hardware and components used in key management systems. Ensure supplies are available and coordinate logistics for restocking.
6. Coordination: Collaborate with cross-functional teams, including Customer Support, Sales, and Product Development, to coordinate and implement operational initiatives.
7. Training and Documentation: Train staff and partners on operational procedures. Maintain and update operational documentation and manuals for internal and external use.

Project Support: Assist in the rollout of new projects, pilot programs, and service expansions. Provide operational insight and logistical support for successful project execution.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
• 2+ years of experience in an operations, logistics, or project management role, preferably in the technology or service sector.
• Strong problem-solving skills with a proactive mindset and attention to detail.
• Excellent communication skills, both written and verbal, to interact effectively with team members, customers, and partners.
• Proficiency in using CRM systems, operational tools, and software such as Excel, Google Workspace, and project management platforms like Asana, Trello, or Monday.com.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong analytical skills, with experience in data analysis and reporting.
• Demonstrated ability to identify process gaps and implement improvements.
• Customer-centric approach, with a passion for delivering outstanding customer service.
• Experience in inventory management and logistics is a plus.
• Comfortable working independently and as part of a collaborative team.
• Knowledge of technical troubleshooting is an advantage.
• Role based in Peru or Jamaica

Benefits

• Competitive Compensation: A monthly salary of $1150, reviewed each year
• Bonus : Annual bonus based on performance
• Work Equipment: We provide an Apple MacBook for work use, as well as a monitor, keyboard, and mouse
• Music Streaming: We cover your subscription to Spotify, Apple Music, or another major provider
• Cell Phone Plan: We cover typical single-person plans
• Wellness Budget: Enjoy an annual budget for physical or mental wellness expenses, such as a local sports league, gym membership, fitness classes, mental health apps, counseling, etc
• Career Development Budget: Enjoy an annual budget for career development courses, programs, or activities
• Paid Time Off: 18 days of PTO annually for holiday or sick days, in addition to all of your local statutory holidays
• Birthday Off: Celebrate your special day with an extra day off
• 2-Year Sabbatical: After 2 years at Keycafe, enjoy 2 extra weeks of PTO in your 3rd year
• 5-Year Sabbatical: After 5 years at Keycafe, enjoy 5 extra weeks of PTO in your 6th year. Recurs every 5 years

Maternity / Paternity Leave: 4-week paid parental leave for both mothers and fathers, with flexible usage within the first year of the child's arrival.

Note: Eligibility for benefits begins upon successful completion of a 3- or 6-month probationary period.

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Based in Vancouver, Canada, we're a global leader in B2B SaaS key management, serving 40+ industries, from auto dealerships like Ford to hotels like Hilton. Our MS5 SmartBox is the IoT device that keeps keys secure and operations smooth by allowing organizations to remotely manage and hand off physical keys to their employees, guests, and customers. See our Glassdoor reviews.

We are looking for a Marketing Coordinator to join our team at Keycafe as a remote, full-time contractor. In this role, you will be responsible for becoming an expert in one of the verticals we sell into such as hotels or auto dealerships. You will be capable of creating the strategy and executing the different components such as email campaigns, blog posts, paid ads, webinars, podcasts, and any other strategies you want to test. Your goal will be to develop a playbook that will determine what the best marketing channels will be for your given vertical. 

You will collaborate with various teams within the company to create and execute marketing campaigns, manage social media platforms, analyze market trends, and identify growth opportunities.

This position is working with our global marketing efforts and requires fluent English. 

If you are a creative and detail-oriented individual with a passion for marketing, we would love to hear from you!

Responsibilities:

• Assist in the development and implementation of marketing strategies
• Write high-quality researched articles in business professional English
• Write high-quality copy for the Keycafe website in business professional English
• Develop targeted email marketing campaigns for multiple industries
• Create and manage content for social media platforms
• Hire and manage freelancers to produce content
• Produce webinars and podcasts
• Conduct market research and identify new trends and opportunities
• Assist with organizing and coordinating marketing events and campaigns
• Track and report on marketing campaign performance
• Collaborate with various teams to ensure the successful execution of marketing initiatives
• Stay up-to-date with current marketing trends and best practices

• Bachelor's degree in Marketing, Business, or a related field
• Fluent in English at a working business level, spoken and written
• 2+ years of experience in sales enablement or marketing
• Strong communication and presentation skills
• Proficiency in CRM and marketing automation tools
• Experience writing and developing email newsletters and campaigns
• Knowledge of SEO and web traffic metrics, bonus points for experience using Semrush
• Working knowledge of Google Analytics
• Experience using ChatGPT and other AI tools for marketing

• Competitive Compensation: The salary range for this position is $1,300 USD per month depending on experience and qualifications. Bonus $300 to $800 per month based on meeting KPIs
  Work Equipment: We provide an Apple MacBook for work use, as well as a monitor, keyboard, and mouse
• Music Streaming: We cover your subscription to Spotify, Apple Music, or another major provider
• Cell Phone Plan: We cover typical single-person plans
• Wellness Budget: Enjoy an annual budget for physical or mental wellness expenses, such as a local sports league, gym membership, fitness classes, mental health apps, counselling, etc
• Career Development Budget: Enjoy an annual budget for career development courses, programs, or activities
• Paid Time Off: 18 days of PTO annually for holiday or sick days, in addition to all of your local statutory holidays
• Birthday Off: Celebrate your special day with an extra day off
• 2-Year Sabbatical: After 2 years at Keycafe, enjoy 2 extra weeks of PTO in your 3rd year
• 5-Year Sabbatical: After 5 years at Keycafe, enjoy 5 extra weeks of PTO in your 6th year. Recurs every 5 years
• Maternity / Paternity Leave: 4-week paid parental leave for both mothers and fathers, with flexible usage within the first year of the child's arrival

Note: Eligibility for benefits begins upon successful completion of a 3- or 6-month probationary period.

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Are you passionate about sales and building strong customer relationships? We're looking for an Account Executive to join our team and help bring new customers on board. You'll be responsible for understanding customer needs, demonstrating how our Smartbox can help solve their problems, and guiding them through the entire sales process.

In this role, you’ll:

• Close deals by running online demos and explaining how the Smartbox works.
• Negotiate and finalize agreements with new customers.
• Be the main point of contact for key accounts, helping with any questions or issues they have along the way.
• Collaborate with other teams, like sales development and customer success, to ensure smooth handoffs and follow-up.

You’ll thrive in this role if you:

• Have experience in B2B SaaS sales, especially closing deals and meeting quotas.
• Are comfortable talking with clients over the phone, through email, and on Zoom.
• Enjoy learning about new products and how they can solve real-world problems.
• Work well in a team and like collaborating to get the best results for the customer.
• Are proactive and enjoy following up with clients to make sure everything’s running smoothly.

What We Offer:

• A supportive team environment that values open communication and growth.
• The chance to work with clients from a wide range of industries, from real estate to car rentals.
• A remote-friendly workplace with flexible hours to fit your schedule.

About Us:

Keycafe is based in Vancouver, Canada, but we have customers all over the world. Our Smartbox key management system helps companies handle their keys securely and easily. Whether it’s a property manager, a car dealership, or a hotel, our clients use Keycafe to keep track of their keys and give access to employees, guests, or customers.

• 4+ years as a B2B SaaS Account Executive

• Experience selling to executives at mid-size and large companies

• Proven track record of at least 2 years in a specific industry relevant to Keycafe's product

• Ability to strategically analyze market, develop and pursue deals

• Track record of achieving sales quotas

• Ability to work remotely, prioritize and balance time effectively

• Bachelor's degree

• Annual base compensation: 50,000-60,000 CAD

• You will participate in a commission-based compensation program that will be 30-50% of your total compensation, depending on your performance. 

• Great Team Culture

• Work From Home

• Training & Development

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We are looking for an Outbound Sales Development Representative to identify interested and potential customers of our Keycafe Smartbox in the United States/Canada. Your role will be to seek new business opportunities by contacting, qualifying, and booking meetings for the account executive to close the deal.

You'll be eligible for a commission based compensation program.

To be successful in this role, you should have previous experience developing prospects and meeting sales quotas. You should have experience making sales calls (cold calls) and talking to clients via phone and email. You will use your communication skills to navigate gatekeepers, cultivate strong relationships with customers, from first contact until you close the deal.

You will need to understand our product and be able to answer basic questions about the product features and how Keycafe's products can solve customer needs and improve their business. No technical background is needed but you will have to be curious about tech products.

If you are motivated and results-driven, and enjoy working in a close team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

Annual Compensation (OTCE): TTD 120,000 to 150,000

You will participate in a commission-based compensation program, rewarding successful lead conversion and meeting booking.

Base: 40 TTD per hour

Commission: 2,500 to 5,000 TTD per month (or higher) based on results with no upper limit

Responsibilities:

• Make 200 - 300 calls per day using our AI powered rapid dialer
• Navigate prospective organizations to gather information and find decision makers
• Present our company to interested customers
• Craft successful follow up emails
• Set up meetings between prospective clients and account executives
• Achieve or exceed monthly quotas of qualified opportunities

About Keycafe

Based in Vancouver, Canada, Keycafe is a SaaS company that has developed a B2B cloud based key management system that operates a smart, internet connected key lockboxes ("Keycafe Smartbox") that allow users to remotely manage and hand-off physical keys remotely to their employees, guests, and customers. Users manage their keys and accesses on a web interface, and can remotely monitor key exchanges happening in real time.

Customers range from over 40 different industries including major vacation rental/hotels (hospitality), car rental agencies, car dealerships, real estate/property management, and just about any company that has a large vehicle fleet or property fleet. Keycafe has active customers globally across the EU, North America, Asia, and Australia.

• Proven work experience as a Sales Development Representative, or similar role
• Excellent spoken English skills with minimal accent
• Hands-on experience with multiple sales techniques (including cold calls)
• Track record of achieving sales quotas
• Ability to work remotely, prioritize and balance time effectively
• Excellent written and skills
• Bachelor's degree or equivalent experience

• Great Team Culture
• Work From Home
• Training & Development
• Performance Bonus

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We are looking for an Outbound Sales Development Representative located in Canada to identify interested and potential customers of our B2B Software Service. Your role will be to seek new business opportunities by contacting, qualifying, and booking meetings for the account executive to close the deal.

You'll be eligible for a commission based compensation program.

To be successful in this role, you should have previous experience developing prospects and meeting sales quotas. You should have experience making sales calls (cold calls) and talking to clients via phone and email. You will use your communication skills to navigate gatekeepers, cultivate strong relationships with customers, from first contact until you close the deal.

You will need to understand our product and be able to answer basic questions about the product features and how Keycafe's products can solve customer needs and improve their business. No technical background is needed but you will have to be curious about tech products.

If you are motivated and results-driven, and enjoy working in a close team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

Annual Compensation: $45,000 - $70,000

You will participate in a commission-based compensation program, rewarding successful lead conversion and meeting bookings.

Responsibilities:

• Make 200 - 250 calls per day to businesses using our AI powered rapid dialer
• Navigate prospective organizations to gather information and find decision makers
• Present our company to interested customers
• Craft successful follow up emails
• Set up meetings between prospective clients and account executives
• Achieve or exceed monthly quotas of qualified opportunities

About Keycafe

Based in Vancouver, Canada, Keycafe is a SaaS company that has developed a B2B cloud based key management system that operates a smart, internet connected key lockboxes ("Keycafe Smartbox") that allow users to remotely manage and hand-off physical keys remotely to their employees, guests, and customers. Users manage their keys and accesses on a web interface, and can remotely monitor key exchanges happening in real time.

Customers range from over 40 different industries including major vacation rental/hotels (hospitality), car rental agencies, car dealerships, real estate/property management, and just about any company that has a large vehicle fleet or property fleet. Keycafe has active customers globally across the EU, North America, Asia, and Australia.

• Proven work experience in sales
• Excellent spoken English skills
• Hands-on experience with multiple sales techniques
• Track record of achieving sales quotas
• Ability to work remotely, prioritize and balance time effectively
• Excellent written and skills
• Bachelor's degree or equivalent experience

• Great Team Culture
• Work From Home
• Training & Development
• Performance Bonus

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