Job Description

The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. 

Compensation potential for this position is 100K+ based on experience, bonus opportunities, sales spiffs, regional contests, and other sales incentives.

Responsibilities:  

• Develop sales and technical teammates to produce a consistent 5-star Guest experience. 

• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.  

• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.   

• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.  

• Provide direction and oversight to other technicians and assist where needed with services/repairs.  

• Provide direction and oversight to other technicians and assist where needed with services/repairs.  

• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.  

• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. 

• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. 

• Audit courtesy inspections performed by teammates. 

• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. 

• Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs. 

• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. 

• Attend to all guest needs in areas of sales, service, complaints, and adjustments. 

• Build guest relationships to maximize customer satisfaction, loyalty, and retention. 

• Assist teammates in conveying repair and service needs to guests. 

• Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures. 

• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. 

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. 

• Perform other duties as assigned and required. 

Qualifications

Qualifications:  

• High School Diploma or equivalent.  

• Demonstrated leadership experience in a retail/sales environment.  

• Proven ability to manage, drive and deliver financial results while controlling costs.   

• Ability to influence and motivate a team to achieve set goals and objectives.  

• Ability to problem solve, manage inventory, merchandising, and customer service.  

• Communications skills to effectively communicate with teammates and guests. 

• Complete all Monro required training with the guidelines and timing provided. 

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) 

• Monro conducts criminal background checks for those positions with security and/or financial responsibilities.  All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act.  No applicant will be automatically disqualified because of a criminal record.  Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.    

Profile Summary:  

• Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments 

• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.  

• Business mentality with the drive to exceed established goals.  

• Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages. 

• Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment. 

• Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions. 

• Ability to effectively mentor, coach and develop teammates. 

• Ability to problem solve and resolve customer complaints. 

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Store Managers must be able to complete the following but not limited to: 

• Ability to work flexible hours, days, evenings, weekends, and holidays. 

• Ability to work 52 hours per week. 

• Must be able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. 

• Frequent standing and walking for long periods of time. 

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. 

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Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

Starting Pay at $18.00 to $22.00 per hour

Duties & Responsibilities:

• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Able to understand and effectively communicate all products and services Monro offers to customers. 
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Maintain an organized and neat customer waiting area.
• Other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• High school diploma or equivalent required.
• Valid Driver's License.
• One (1) year of sales experience needed.
• Preferred One (1) year of related experience in the automotive service environment.
• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
• Strong problem-solving skills.
• Ability to work, Days, Evenings, Weekends, Holidays

Physical Demands:

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on computer.
• Safely operates a motor vehicle.

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Job Description

Reporting to the Operations Support Field Manager, this individual will evaluate, inspect, audit, and determine the effectiveness of compliance and store operational tasks. This individual will visit store locations daily and perform regularly scheduled audits. They must effectively establish strong credibility with the Monro Field Teammates and Field Leadership. Maintaining a positive and constructive attitude is critical as this role sits at the crossroads between the Store Support Center and Field Management. 

Compensation:  The salary range for this role is $65,000 - $70,000.  This role is eligible for additional compensation and incentives.  Pay will be determined based on experience level

Essential Functions:

Participates in the following areas of focus, including but not limited to Monro Forward initiatives, DM onboarding, inventory subject matter expert, inventory analysis, safety compliance, building and equipment maintenance, and a compliance subject matter expert for major organizational initiatives.  

Essential Duties:

• Complete assigned Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift Inspections, Safety Audits and Building & Equipment Inspections.
• Train, as assigned, Teammates on how to complete TCC’s, OCC’s, PI’s, and Lift Inspections and Safety Inspections.
• On occasion, support Loss Prevention with Investigations.
• On occasion, collaborate with the Director, Internal Audit and operational functions to develop remediation activities.
• Develop recommendations for process improvements and efficiencies.
• On occasion will be asked to participate in POS Testing.
• Assist with other projects as assigned; perform other duties as assigned.
• Schedule and prepare for Store Compliance visits up to 13 weeks in advance. 
• Complete Lift Inspections as assigned. 
• Complete Asset (building and equipment), Safety and Operational readiness Audits as you visit each location. 
• Communicate with Store & District leadership on the audit results. 

Communication:

• Works closely with the Field Leadership to ensure compliance initiatives are communicated and executed in a timely manner.
• Builds strong partnerships in both the Store Support Center and field.

Qualifications

Minimum Qualifications:

• Associates or Bachelor’s degree in Business or related field preferred.
• 4 plus years of Retail Management experience.
• Must be able to multi-task/problem solve and possess strong analytical and time management skills.
• Possess strong interpersonal skills to deal effectively with a wide variety of people assertively and confidently.
• Self-directed team player with the ability to manage multiple activities.
• Pro-active and process driven.
• Must be a result oriented, with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
• Proven influence and collaboration skills and ability to effectively interact with management to identify, develop, and implement process compliance and improvements.
• Able to be flexible and adapt to different work groups, work styles, and work environments.
• Ability to develop creative solutions to problem-solving.
• Strong verbal and written communication and presentation skills, including presenting to large groups.
• Must be skilled in the use of Microsoft suites of office products.
• Enthusiastic, energetic, and highly driven.
• Works well in the collaborative work environment.
• Travel 75% plus in field operations.

Closing Statement:

This summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon Company need.

Monro Inc. is a proud Equal Opportunity employer, m/f/d/v. 

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Job Description

About the Role:   

The Technician role is full time or part-time and is an hourly position based on needs of the business. The Technician is primarily responsible for conducting basic vehicle diagnostics and performing routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications.  This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.   

  Responsibilities:   

• Perform basic vehicle diagnostics to properly identify required repairs.  

• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs; Audit courtesy inspections performed by the General Service Technicians   

• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory. 

• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.  

• Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures  

• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while maintaining all local traffic and safety laws  

• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   

• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.  

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.  

• Perform other duties as assigned and required.  

  Profile Summary:  

• Capable of performing basic automotive maintenance, repair, and tire services  

• Ability to diagnose problems identifying root cause and determine appropriate repair solution.   

• Ability to interpret and execute instructions furnished in written, oral, and diagram formats  

• Strong customer service skills  

• Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.   

  Work Environment & Physical Requirements:   

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Technicians must be able to complete the following but not limited to:  

• Ability to work flexible hours, days, evenings, weekends, and holidays.  

• Must be able to see, hear, lift, carry and stock merchandise and supplies up to 75 lbs. without assistance.  

• Frequent standing and walking for long periods of time.  

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.   

   Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Qualifications

Qualifications:   

• High School Diploma or equivalent.   

• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.   

• ASE certification and State Inspection license (where applicable) preferred.  

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

• Required to own a basic set of tools or participate in Monro’s tool purchase program.  

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Job Description

Position Summary: The Human Resources Business Partner has an integral role in creating a “Leading with Respect Culture” and leverages cross functional partnerships to foster a positive workplace environment through employee communication and engagement. The HRBP’s focus is to deliver value-added service to management team in alignment with organizational business objectives.  This position is responsible for maintaining an effective level of business acumen to support leaders in cultivating an industry leading employment experience for teammates and a trusted business advisor that is aligned with business operations to help provide support as needed to achieve shared results.

Compensation:  The salary range for this role is $110,000 - $120,000 annually.  This role is eligible for additional compensation and incentives.  Pay will be determined based on experience level.

Immigration Sponsorship is not available for this role.

As our HR Business Partner, you will be required to:

• Strategic HR Partner to align talent management practices, workforce effectiveness, and/or organizational effectiveness strategies in support of Monro’s strategy and purpose.
• Understand the business and the broader organization’s goals and challenges to effectively provide solutions and advise on talent strategies and initiatives.
• Forward-thinking, possess and influence a growth mindset, promote an inclusive and equitable environment, and contribute to a positive employee experience.
• Provide effective coaching and guidance for leaders through significant change, complex employee relations issues, performance management, career development, employee engagement and experience.
• Build strong relationships by demonstrating trust, integrity, dedicated work ethic, ownership and accountability.

·         Ability to understand the business and proactively identify and address points of teammate dissatisfaction to continuously improve the teammate experience and increase teammate retention

·         Develop and implement employee engagement strategies and culture change initiatives in partnership with the HR team and business leaders to facilitate and conduct training programs, leader-led training modules for field partners.

• Identify leadership and organizational development needs and create programs to help managers and teams grow.

·         Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention

·         Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies

·         Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reduce legal risks and ensure regulatory compliance; serve as conduit between corporate HR and field teammates to ensure clear, consistent and transparent communication through the organization

·         Provide guidance and input on business unit restructures, workforce planning and succession planning

·         Provide HR policy guidance and interpretation

·         Perform other related duties as assigned

Management Responsibility: 

The Human Resources Business Partner is an individual contributor to the Human Resources Team and regularly collaborates with other HRBP’s and HR personnel within Monro.  This position operates under the general direction of the Field Human Resource Director.

Qualifications

Education and Experience:

Bachelor’s degree (HR or related field of study preferred), with a minimum of 5 years of Human Resources Generalist experience (multi-unit retail preferred) and a minimum of 3 years’ experience resolving complex employee relations issues, or the equivalent combination of education and experience.

SHRM/HRCI Certification strongly preferred.

Knowledge & Skills:

Expertise in managing performance improvement, employee investigations, and issue resolution, and facilitating difficult conversations

• Ability to execute both operationally and strategically, problem solve, prioritize, and manage multiple projects and initiatives with competing deadlines.
• Demonstrated ability to use HR experience and business knowledge to drive achievement of business goals
• Demonstrated experience in coaching and influencing manager and senior level leadership
• Ability to coach, mentor and advise where appropriate to help employees grow and develop in alignment with business and personal goals
• Consult on developing appropriate employee relations programs to drive positive change.
• Always demonstrate empathy especially when dealing with matters of diversity and inclusion.
• Ability to consistently exhibit high levels of discretion, integrity, and confidentiality
• Ability to resolve a wide range of issues in creative ways and comfortable working in gray
• Strong relationship building and change management skillset with operational business partners and other key company stakeholders that are required.
• Demonstrated ability to work collaboratively in cross-functional teams, both as a lead and a supporting team member.

·         Strong organizational skills with the ability to manage multiple initiatives and change focus quickly in a fast-paced environment to meet business needs and established deadlines

·         Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

·         Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

·         Excellent attention to detail, investigating experience, knowledge of the HR investigative process, managing case workload to resolve cases in a timely manner or achieve SLAs as outlined by HR.

Work Environment & Physical Requirements:

This job operates in a professional office environment with exposure to automotive shop and warehouse environments when visiting field locations.  This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines. Position requires incumbent to see, hear, speak, and sit/stand for prolonged periods of time at a desk and working on a computer.

Ability to work weekends and holidays as needed.

Ability to travel to field locations 50% of the time.

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