Job Description

Reporting into the Head of Customer Success, we are looking for a relationship/account manager to initiate meaningful engagement with existing restaurants and restaurant groups within your territory to achieve the ultimate target of retaining and upskilling your partner base  As Growth and Retention Manager, you will be responsible for delivering monthly, quarterly and annual targets by managing a portfolio of restaurants, as well as becoming a product expert on the Quandoo platform.

You will be responsible for driving additional growth, by way of upselling to your partner base, in your territory and are responsible for the lifespan of all newly signed merchants once set live by the Onboarding Team.

The position is a remote-based role where travel may be expected to meet business demands. You will also work directly with the UK Leadership Team to drive the right behaviours through strong communication skills and becoming a brand ambassador of the Quandoo Core Values.

We are looking for a person who has strong relationship building experience in a fast-paced environment. A background in hospitality is preferable as we grow our business. 

We are offering an exceptional opportunity with a global commerce platform. We are leading the way in technology-based reservations, bookings and table management, and you will play a crucial role in our organisation’s growth and ultimately benefit from our success and expansion.

Key Responsibilities

• To own and take full responsibility your partner base with the goal of increasing usage, ensuring payment, increasing bookability, and achieving predetermined retention targets

• To train, educate and upskill your portfolio on the ever-changing technology Quandoo offers

Responsibilities

• To be confident in your ability to converse with potential partner restaurants, chains and hotels

• Manage and deliver on your monthly call targets by retaining restaurants on our SaaS platform

• Achieve a minimum level of calls per week as set out by your Line Manager

• Develop and execute a strategic plan to achieve growth targets and expand usage within our net customer base

• Build and maintain strong, long-lasting stakeholder relationships within your territory with a view to grow your merchant base

• Partner with the wider team to further your skills and assist in the development of new locations or areas of interest

• Effectively communicate Quandoo’s value proposition through proposals and presentations to stakeholders

• Understand and report on industry-specific promotions and trends

• Undertake regional market analysis and competitive assessment for strategy planning

Qualifications

• Restaurant experience

• Knowledge in digital platforms and/or a tech-centric companies

• You will have strong organisation skills and the ability to multi-task successfully

• Ability to communicate at a high level

• Proven ability to articulate the distinct aspects of products and services

• Proven ability to understand and position products against competitors

• Previous Hospitality industry experience is beneficial

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Descrizione del lavoro

Per espandere la forza vendita in Italia, stiamo cercando una risorsa da inserire nel Sales Team.

Il prerequisito essenziale della risorsa che stiamo cercando è l'esperienza in vendita nell'acquisizione di nuovi clienti nel settore dei servizi B2B.La risorsa ideale ha ottime capacità organizzative, di negoziazione, organizzative, di comunicazione sia scritta che orale.

E' una persona determinata e ambiziosa a cui piace lavorare per obiettivi, a cui verrà affidato lo sviluppo commerciale delle partnership con clienti strategici e catene di ristoranti, facendo riferimento al Team Leader del dipartimento.

Le attività principali sono: 

• Analisi e prequalificazione dei potenziali clienti assegnati
• Ricerca e attivazione di contatti con ristoranti chiave a livello nazionale (gruppi, ristoranti premiati delle guide, ristoranti più ricercati), tramite chiamate a freddo, mail, LinkedIn.
• Gestione autonoma di più trattative commerciali ogni giorno (3-5) tramite telefono, email e videoconferenze, con supporto costante da parte del Team Leader.
• Caricamento contratti e reportistica.
• Eventuale supporto nell’on-boarding dei partner contrattualizzati.
• Corsi di aggiornamento costanti.
• Riunioni e video call giornaliere con il team.
• Incontri presso la sede dei partner per la definizione degli accordi, se necessario.

Qualifiche

I requisiti del candidato ideale sono:

• Determinazione ed entusiasmo.
• Esperienza commerciale in acquisizione di nuovi clienti
• Background in inside sales
• Madrelingua o fluente lingua italiana.
• Conoscenza della lingua inglese.
• Dimestichezza nell’utilizzo dei principali software e CRM.

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