Spear Education
Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions which include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice.
Spear Education is hiring a Remote Account Manager, Enterprise - Charlotte or Nashville
Job Description
This sales professional will join our Enterprise Sales team that is helping to fuel the growth of the organization. The Enterprise Account Manager will be responsible for building and managing the relationships of Enterprise and-users to deliver the most ideal client journey.
Role Snapshot
- Responsible for communicating with clients via phone, email, and primarily video (Zoom & Microsoft Teams) to ensure an ideal candidate journey and identifying business opportunities
- Demonstrate products and services to a one-to-many setting when applicable via virtual setting, such as onboarding new members including group onboarding
- Handle end-user product and service issues or requests and escalate them as necessary
- Provide support to the Enterprise Account Executive
- Responsible for providing updates and communications to the end-user to support engagement with products
- Monitor and summarize end-user reporting to the Enterprise organization and internally through Spear stakeholders
Qualifications
- Minimum 5+ years of sales experience including virtual setting & occasional in person
- Must have experience in customizing & delivering impactful client presentations
- Dental experience is highly desirable
- SaaS experience is highly desirable
See more jobs at Spear Education
Spear Education is hiring a Remote Customer Support Specialist - Remote
Job Description
Our Customer Support Specialist is a critical part of the Spear Customer Support team. You will promptly and professionally respond to customers' questions/issues while maintaining high customer satisfaction and retention rates. You will be responsible for improving overall usage and adoption of the technology platform and for helping to deliver customers their desired outcomes!
- Handle questions, comments and complaints regarding Spear products and services in a timely and accurate way, via phone, email or chat
- Ensure timely and accurate resolution process and display customer centric focus
- Escalate when needed to appropriate person or department
- Ensure final resolution (if referred to different person/department) is communicated to customer
- Follow all processes as it relates to logging customer correspondence into support CRM
- Support internal and external technical needs to help improve 90 day adoption of critical retention driving Technology Tools for new clients
- Accurately and quickly help customers or their webmasters troubleshoot embedding of Spear videos/pictures on their website
- Maintain and update internal and external facing Knowledge databases
- Create and update internal documentation for team training and knowledge as needed
- Update and maintain support email templates and canned responses for chat
- Capture customer feedback and satisfaction and improve performance based on customer feedback
- Respond or escalate as needed based on customer's response/score
- Gather customer feedback and share with management
- Keep key stakeholders updated on any unresolved or escalated issues that arise in client's business
- Help capture bug/feature issues/requests to be routed to the Product or Technology Teams via a ticketing system
Schedule:
- Must be available on weekends! This position will be Weds-Sunday around the hours of 8:30-5:30pm AZ time
Qualifications
- 5+ years of Customer Service experience delivered at a world class level
- Help desk experience a plus
- Strong Technical Proficiency
- Excellent Verbal and Written Skills
- Proven ability to adapt to ever changing environments
See more jobs at Spear Education
Spear Education is hiring a Remote Sales Development Representative - Remote
Job Description
The Sales Development Representative is responsible for qualifying prospective clients, transitioning them to client acquisition and acquiring new accounts by calling on leads, to meet monthly sales target. This position will also respond to customer inquiries for information on the company's products and services and help to qualify potential sales prospects through a variety of lead nurturing activities.
Essential Job Functions:
- Achieve monthly quota of Qualified Leads (demos, appointments) by initiating calls to prospective clients each day.
- Report and record all activities in the CRM system and qualify leads for sales development.
- Accurately record sales and summarize interaction with customers.
- Process new customer applications and accounts.
- Target new accounts daily to build sales pipeline.
- Prepare and qualify targeted prospect accounts/leads by utilizing internal criteria.
- Send emails and make prospecting calls, to peak interest in learning more about Spear Education products and services.
- Manage lead, opportunity and development pipeline in the CRM.
Qualifications
- High school diploma, college degree preferred
- Ability to exhibit a high level of professionalism and a true desire to speak to prospective clients
- Strong written, verbal and presentation/communication skills, including to both executive and technical audiences
- Proficient with the Microsoft Office suite and basic spreadsheets, with strong attention to detail
- Preferred: Experience in carrying and attaining a sales quota
See more jobs at Spear Education