Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our international online marketplaces and flagship stores in London, New York City and Los Angeles. 
We are a rapidly growing scale-up business, in an exciting new phase of growth, looking to expand our team of c.110 people currently located between London, Málaga, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

You will join us as a Senior Product Designer in our Customer Squad. This squad provides excellent end-to-end experience across the Wolf & Badger website and represents the voice of our customers across the business. This team are customer advocates, connecting regularly with customers through interviews, usability testing and data insights to ensure we’re delivering an innovative browse and buy experience that is aligned with their needs. Their broad remit includes day-to-day optimisations, as well as conceiving and delivering longer-term strategic projects.

You will:

• Own and execute on our end-to-end design process for the Wolf & Badger website
• Use the Double Diamond methodology to understand problems and work closely with product and engineering to ensure we deliver the right solutions for customers
• Own, maintain, and deliver against our design system
• Ensure UI excellence in our designs and delivered product
• Regularly speak to our customers to understand the problem space and design better solutions for them
• Work with our Product Managers to inform and guide our Product Strategy
• Stay up-to-date with industry trends and best practices, evangelising them internally
• Guide and mentor more junior members of the design team

Our Values in Action

Our core values of Execution, Innovation, and Fairness are our guiding principles, driving us to deliver exceptional results, pioneer new ideas, and uphold integrity in all our interactions. Here is how these values translate to skills required for this role:

Execution

• You have extensive experience (ideally 5+ years) of working in a similar B2C / e-commerce environment, delivering beautiful customer-facing, mobile-first, intuitive experiences for customers
• You’ve built and iterated complex design systems, with a focus on usability, best practice and speed of execution
• An eye for detail that extends to all phases of the product development lifecycle.  You can conceive and deliver pixel-perfect designs and collaborate with engineers effectively to ensure a smooth execution of your designs
• You feel at home collating customer insights and acting as the voice of the customer at the company level.

Innovation

• As a Senior Product Designer you will have your finger on the pulse regarding new innovations in the space, wider user behaviour and trends to help inform our product design. You’ll be comfortable pitching new ideas and researching new exciting design approaches for us to try
• When approaching a design problem, you do not rely solely on looking at industry standards (although still important), you think about the problem in new ways and push the boundaries, trying new ways to solve problems using new technologies and techniques 
• You are reflective and create considered ‘insight loops’, ensuring as a design and product team we are always learning from everything we do and baking that learning into our future developments

Fairness

• You have excellent communication at all levels - are able to easily communicate the ‘why’ and your reasoning to a wide range of stakeholders and bring them on board. You are confident in your ideas but open to learning from others.
• You have the drive to share work early and often, and to foster a mindset of collective ownership and effort.
• You will be thoughtful and curious when interacting with customers and be able to portray their sentiments across the business which is reflective of their needs
• You have experience mentoring junior colleagues, helping them to develop their own skills and be the best version of themselves

Why us

At Wolf & Badger we are committed to fostering a dynamic and inclusive workplace culture where every team member can thrive. We provide ample opportunities for personal and professional growth, offering resources, training, and mentorship to support our employees' development.

Collaboration is at the heart of everything we do, with cross-functional teamwork and open communication driving our success. As the UK's first B Corp certified marketplace, our work is deeply purpose-driven. We are dedicated to promoting ethical and sustainable practices in the fashion industry, empowering independent designers, and making a positive impact on our community and the world. Our products, and therefore our Product Designers are crucial to the long-term success of our business. This role offers ample opportunities to shine and grow in a Product career in an environment where you can make a difference.

• Competitive starting salary of £62k - £68k per annum subject to skills and experience
• Flexible hybrid working policy with access to a creative work environment in Soho, Central London. Current onsite requirements 2+ days per week.
• Meaningful work. You'll be part of a trailblazing B-Corp which is changing the e-commerce landscape - for people and planet!
• 25 day holiday allowance in addition to bank holidays
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Ample paid sick leave to support mental and physical health
• Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
• Subscription to yulife health and wellbeing app
• Opt in health insurance plan
• Cycle to work scheme
• Staff discount across Wolf & Badger, in-store and online.
• Excellent career opportunities in a supportive team within a rapidly growing award-winning international business.
  

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.

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Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and wellness through our online marketplace and flagship stores in London, New York City and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.110 people currently located between London, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

We are looking for an experienced, creative and commercial Brand & Digital Marketing Manager to join our team in driving forward the global growth of the Wolf & Badger brand. You will be central to the establishment and furtherment of Wolf & Badger as the foremost place for conscious consumers to shop the best independent brands in the world. As the Brand & Content Marketing Manager, you will play a pivotal role in driving customer acquisition and engagement across all marketing channels, with a particular focus on content strategy for both paid media and organic social. The role will include overall responsibility for our organic social channels, activating partnerships with fellow mission-driven brands, coordinating marketing and paid advertising campaigns and managing and implementing our overarching marketing and content calendar to ensure that our output is commercially efficient and creatively on brand, always optimising for ROI. You will be part of a team which is responsible for setting the yearly, seasonal, monthly and daily Marketing strategy for the business, informed by commercial and industry insights, ensuring that we are reaching customers who will love Wolf & Badger. You will champion seamless cross-departmental communication in alignment with our brand values and business goals. You will work closely with our retention marketing team, performance team, merchandising team and PR & Events team to drive forward the growth of the Wolf & Badger brand.

The successful candidate should have relevant proven experience in a scale-up online consumer business, ideally a marketplace, and will be experienced in managing organic social media channels, leading on content creation and optimisation for paid media channels, combined with a foundational understanding of digital advertising. You will be confident in understanding customer acquisition strategy, organic channel management, content creation, project management and cross-departmental collaboration. The successful candidate should have an interest in growing a brand in new and innovative ways, as well as establishing a stable and consistent approach to channel management. They will enjoy being part of a rapidly growing, scale-up business and approaching challenges constructively and collaboratively.

This is a hybrid role requiring in-person collaboration. Regular onsite attendance is required every week in our office in Soho, Central London.

Main Duties

As Brand & Digital Marketing Manager, you will:

• Lead on the management and growth of new and existing organic social channels including TikTok, Instagram, LinkedIn, X, Pinterest, YouTube, Facebook and more.
• Develop and execute a comprehensive social media strategy across all organic social media channels that aligns with our vision and objectives.
• Create and oversee the production of shareable, engaging and visually appealing content including posts, stories, reels and videos that resonates with our target audience.
• Monitor trends, promotions and industry developments, ensuring a commercial outlook and approach within the team across all channels at all times. 
• Work cross-functionally to help develop and grow our social media presence, including coordinating content produced by our in-house teams and our brand partners, leveraging content opportunities and ensuring the output remains consistently on-brand.
• Work alongside the PR team in managing and utilising user-generated content.
• Maintain a cross-platform social media content calendar and ensure consistent messaging and branding across all platforms.
• Monitor, track and report on performance across social channels.
• Lead on the strategy and production and analysis of ads and assets for paid and organic marketing campaigns across all channels, continuously optimising performance and ROI. 
• Coordinate asset creation across the business for all functions with the Graphic Designer.
• Project-manage both regular and ad-hoc initiatives including shoot production for a twice-yearly catalogue, production of externally-facing impact reports and collaborations with our brands and PR team.
• Support senior leaders in the development and execution of customer acquisition and retention strategies to drive traffic, increase conversion rates, and grow our customer base.
• Utilise data-driven insights to identify opportunities for optimisation and enhancement of marketing campaigns, on-site content and social media channels.
• Collaborate with cross-functional teams to ensure a seamless customer journey from awareness to conversion, working closely with the merchandising team to ensure on-site content will drive engagement and conversion. 
• Have line management of marketing team members (initially 2 and potentially more as we grow).
• Track and analyse KPIs to measure the effectiveness of marketing initiatives.
• Provide regular reports and insights to the senior management team, making data-driven recommendations for improvements.
• Under guidance from the VP Content, lead on strategy and final proofing and editing for written copy and messaging across all channels including the digital magazine, paid advertising, onsite messaging and organic marketing. 
• Ensure all written copy is SEO optimised. 
• Ensure ESG is communicated authentically, correctly and in an industry-leading manner across all channels. 
• Lead on optimising content across all channels for our Tastemaker programme. 
• Work closely with the PR team and store teams to drive brand awareness through partnerships and activations.

• Extensive marketing experience, including at least 2 years of social media or brand marketing marketing experience, ideally in-house within a multi-brand ecommerce or consumer business with an emphasis on customer acquisition
• Commercial acumen, numerate, confidence in aesthetic literacy and tone of voice
• Proficiency in social media platforms, advertising tools, and analytics
• Experience in hands-on creative asset production to ensure effective management of and input into graphic design projects, shoots and events
• Creative mindset, excellent written and verbal communication skills
• Experience and expertise in proofreading and copywriting
• Strong project management and organisational abilities
• Knowledge of the fashion and lifestyle industry as well as ethical fashion
• Low ego, collaborative, hands-on and motivated by our mission to connect conscious consumers with incredible ethical independent brands
• Relevant professional or higher education qualification (desirable)
• People management experience

• Competitive starting salary of £40k-£53k per annum subject to experience
• 25 day holiday allowance in addition to bank holidays
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Quarterly Wellness Wallet - to spend on products or services meaningful to you
• Subscription to yulife health and wellbeing app
• Opt in health insurance plan via salary sacrifice
• Cycle to work scheme
• Ample paid sick leave to support mental and physical health
• Staff discount across Wolf & Badger, in-store and online
• Excellent career opportunities in a rapidly growing international business
• Work in a positive organisation for people and the planet. We are a certified B Corp!

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.

See more jobs at Wolf &

Apply for this job

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent brands from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London, New York and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of 120 people currently located between London, Málaga, New York and LA. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

As Community Operations Manager, you will drive customer & brand satisfaction by overseeing daily operations, planning & scheduling, and improving processes to increase team efficiency. You will be the champion and mentor for team engagement (internal and external team members), ensuring communication is open, positive and productive. Acting as the first point of escalation for operational issues and potential improvements, you will lead the Community team towards a more streamlined future.

Key Responsibilities: 

• Forecasting and demand planning across all channels, managing opening hours and SLA targets, as well as recommend strategies to achieve 24/7 support coverage 
• Overseeing the workforce management (WFM) planning of  both our inhouse & outsource Teams Schedule, managing a Scheduling & QA Executive to ensure we have the right people in the right place at the right time. 
• Managing the outsourced operation and performance on KPIs (SLAs, average handling time, workload %). Support the Scheduling & QA Executive in training and continuing to upskill outsourced team 
• Own the reporting of operations and experience metrics, and effectively communicate results to HOC & key stakeholders. Develop user-friendly dashboards that are accessible to the right audiences (i.e. Product, Management, Logistics).
• Act as a Project Manager - proactively identify processes to improve daily operational efficiency, research tools & processes, and lead implementation (including as the stakeholder for cross-functional projects).
• Continuously assess suitability and pricing of tooling, to ensure we are maximising our technology resources

• Experience overseeing workforce planning operations for both internal and outsourced teams 
• Significant experience with Customer Relationship Management (CRM) and Workforce Management tools. (e.g. Kustomer, Dixa, Aircall, Surfboard)
• Effective at data analysis, forecasting and modelling across pricing, productivity and performance metrics.
• Experience devising and delivering high quality learning sessions with stakeholders at different levels.
• Experience with BI/data-modelling software is highly desirable. (e.g. Looker ML, Tableau, Power-BI).
• Experienced in supervising and managing others
• Mix of Operational and people-first mindset 
• Loves to solve problems and find solutions 
• Diplomatic, collaborative and persuasive. Stakeholder management skills are key.
• Can-do attitude, supportive colleague, low ego and thrives in a dynamic startup-like setting

• Competitive salary of £38k - £44k per annum dependent on skills and experience
• Meaningful work. You'll be part of a trailblazing B-Corp which is changing the e-commerce landscape - for people and the planet!
• Hybrid working policy with a creative work environment in central London
• 25 day holiday allowance in addition to bank holidays
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
• Subscription to Yulife health and wellbeing app
• Opt in health insurance plan
• Cycle to work scheme
• Ample paid sick leave to support mental and physical health
• Staff discount across Wolf & Badger, in store and online.

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.

See more jobs at Wolf &

Apply for this job

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent brands from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London, New York and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of 120 people currently located between London, Málaga, New York and LA. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

We are seeking an experienced Technical SEO Manager to lead search engine optimisation at Wolf & Badger as we continue to scale our marketplace in the UK, US and internationally.

As SEO Manager at Wolf & Badger, your role will be to lead the optimisation of our online presence to increase visibility, traffic, and conversions through search engines like Google. You will be a strategic thinker who can analyse data and draw actionable conclusions to improve organic visibility. You will be responsible for tracking and reporting on performance and findings, working closely with the marketing, tech and product teams to plan and execute a holistic search engine optimisation strategy.

In this role, you will be:

• Developing and executing technical SEO strategies for improved website ranking
• Leading technical SEO projects and working closely with the product and technical teams
• Conducting in-depth keyword and competitor research to inform strategy
• Collaborating with cross-functional teams to drive SEO initiatives
• Performing advanced analytics and data interpretation to guide decision-making
• Providing SEO training and guidance to team members and stakeholders
• Finding and fixing technical issues across our website
• Working with the website team to deliver new pages and optimise existing ones
• Ideating and owning improvements to our website architecture and functionality
• Identifying new SEO opportunities that will help us reach our visibility and revenue goals

• Significant experience (3+ years) in managing large scale technical SEO projects - experience working on a marketplace or large ecommerce site would be desirable
• Prior responsibility for adjusting site architecture, crawling optimisation and new page launches
• Strong Excel / G-Sheet skills and the proven capability to handle measurement and reporting across multiple platforms
• Strong sense of ownership and resilience in improving the website working with other teams collaboratively, including web developers and engineers
• Experience with building business cases and convincing stakeholders with data
• Advanced knowledge of Google Search Console
• Entrepreneurial and visionary with the ability to bring about change while maintaining the brand equity, strong values and ethos of Wolf & Badger

Personal Qualities

• Data-driven and analytical and with demonstrable commercial acumen
• High integrity and a strong commitment to organisational and ethical values
• Excels at implementation, results-oriented and driven by delivery
• Energetic, enthusiastic, low ego and pragmatic
• Possesses a down to earth, ‘sleeves rolled up’ and hard-working style
• Steady, sensible and prioritised approach to implementation and execution 
• At ease and happiest when collaborating but confident in working autonomously

• Competitive salary of £45k - £55k p/a dependent on skills and experience
• Meaningful work. You'll be part of a trailblazing B-Corp which is changing the e-commerce landscape - for people and the planet!
• Hybrid working policy with a creative work environment in central London
• 25 day holiday allowance in addition to bank holidays
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
• Subscription to Yulife health and wellbeing app
• Opt in health insurance plan
• Cycle to work scheme
• Ample paid sick leave to support mental and physical health
• Staff discount across Wolf & Badger, in store and online.

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.

See more jobs at Wolf &

Apply for this job

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London, New York and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of 120 people currently located between London, Málaga, New York and LA. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

Job Overview:

We are seeking a talented and creative midweight designer with strong video editing skills to join our team. The ideal candidate will be responsible for creating visually compelling graphics and video content that aligns with our brand and marketing goals. This role requires a strong understanding of design principles, advanced video editing techniques and a keen eye for detail.

Key Responsibilities:

Graphic Design:

• Conceptualising and creating both still and video assets for various channels including web, email, social (organic and paid) and print
• Leading autonomously on the design and messaging hierarchy for all promotional campaign assets 
• Leading the design for ad-hoc projects across the business including the design of internal documents, new email templates, printed collateral, shop window vinyl and event invites 
• Ensuring all design work aligns with brand guidelines and maintains a consistent visual identity
  

Video Editing:

• Managing the production and editing of raw video footage into polished, engaging video content for paid and organic social channels 
• Adding music, dialogue, graphics, and special effects to videos as needed
• Ensuring videos are optimised for different platforms and devices
• Conceptualising and producing video content in line with our core marketing calendar  
  

Trend Awareness & Innovation:

• Being commercially aware and regularly experimenting with new design tools and software to enhance creativity and efficiency
• Continuously seeking opportunities to push creative boundaries and elevate design standards
• Staying up-to-date with video editing trends and techniques to ensure our video output remains competitive and engaging

Collaboration & Communication:

• Presenting design concepts and revisions to internal team members, incorporating feedback and making necessary adjustments promptly 
• Managing multiple design projects simultaneously, ensuring timely delivery and adherence to project deadlines.
• Actively participating in brainstorming sessions to share new design perspectives and ideas

• Proven experience as a Graphic Designer with a strong portfolio showcasing a range of creative projects in both still and video formats 
• Bachelor’s degree in Graphic Design or similar formal training (highly desirable)
• Proficient in design and video editing software, including Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects), Final Cut Pro, or similar tools
• Strong understanding of typography, colour theory, and visual composition
• Ability to work on multiple projects simultaneously and manage time effectively
• Team-player attitude with a willingness to contribute to creative brainstorms 
• Excellent communication skills and the ability to collaborate in a team environment
• Proactive and independent, able to self-regulate and prioritise
• Ambitious learner, who keeps up to date with the latest trends in their areas of expertise and is motivated in their professional development
• Creative mindset with a strong eye for detail and a passion for visual storytelling
• Strong knowledge of print and production processes is a bonus
• Interest in and appreciation of sustainable business practices and small brands

• Competitive starting salary of £30k-£35k subject to skills and experience
• 25 day holiday allowance in addition to bank holidays
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Quarterly Wellness Wallet - to spend on products or services meaningful to you
• Subscription to yulife health and wellbeing app
• Opt in health insurance plan via salary sacrifice
• Cycle to work scheme
• Ample paid sick leave to support mental and physical health
• Staff discount across Wolf & Badger, in-store and online
• Excellent career opportunities in a rapidly growing international business
• Work in a positive organisation for people and the planet. We are a certified B Corp!
  

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.

See more jobs at Wolf &

Apply for this job