Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

Does the challenge of finding security flaws in custom application code get your mind racing? Can you think like an attacker to misuse and break cloud services? Do you have an interest in compliance and simplifying the process for achieving it? Join Acquia and help enhance the security of the largest sites and brands on the planet, whose Drupal apps are powered by our PaaS platform and SaaS services built on top of many thousands of AWS EC2 instances.

Job Responsibilities:

• Be a Security Champion in an agile Security Engineering team owning and operating the services you build
• Research, specify, and test cloud hosting architectures leveraging your web, database, and OS knowledge
• Debug the toughest distributed systems production issues

Skills:

• 2-6 years of related experience
• Cloud security and compliance experience using AWS (e.g., Firewalls, IDS/IPS systems, DDOS prevention and PCI-DSS, HIPAA, FedRAMP, etc.)
• Strong software development background using any general programming language
• Understanding of Kubernetes
• Passion for websites and website delivery architecture
• Deep, working knowledge of LAMP stack--OS, web server, and database systems (Linux, Apache, and MySQL preferred)
• Linux packages (e.g., Debian or RPM packages); RHEL and Ubuntu experience
• Networking (e.g., TCP/IP, Routing, DNS, load balancing, HTTP caching, clustering, VPN, etc.)
• Holistic understanding of the Internet and hosting from the network layer up through the application layer.
• Excellent organizational and communication skills, both verbal and written
• BS in Computer Science or equivalent experience
• Ability to work effectively across multiple teams and drive results

Preferred Qualifications: 

• Software development using Python or Go
• Experience with threat modeling, especially for web application and web APIs
• Configuration management (e.g., Terraform, CloudFormation, etc.)
• Containerization:  Docker, LXC, etc.
• Kubernetes: Hands-on, working experience securing K8s deployments according to “hard multi-tenancy” guidelines and methods.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia 

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

About the role

Acquia is seeking a seasoned Senior Marketing Analyst responsible for turning data into actionable insights that drive marketing strategies and decision-making. You will analyze campaign performance, customer behavior, and market trends to identify opportunities for optimization and growth. This role is critical to ensuring data-driven marketing that maximizes ROI and enhances customer engagement. 

What you’ll be doing

• Collect and analyze marketing data from various sources including CRM, web analytics, marketing automation platform, etc) to assess the performance of marketing campaigns and initiatives and determine the impact of marketing activities on sales performance
• Develop dashboards and reports to provide real-time insights into key marketing KPIs, including lead generation, funnel performance, customer acquisition costs, and campaign ROI and standardize methodology for reporting
• Support marketing optimization efforts by identifying trends, patterns, and areas for improvement across campaigns and channels
• Collaborate with the marketing team to measure and improve the effectiveness of lead generation, email marketing, social media, content marketing, and other campaigns
• Conduct customer behavior analysis to provide insights into segmentation, targeting, and personalization opportunities.
• Assist in the development and maintenance of marketing models, such as lead scoring and attribution models
• Monitor competitive landscape and market trends to provide context and strategic recommendations to the broader marketing team
• Ensure data accuracy and integrity across marketing tools and databases

Requirements

• 5+ years of experience in a marketing or data analyst role in a SaaS company
• Bachelor’s degree in Marketing, Data Analytics, Statistics, or related field
• Proficiency in marketing analytics, automation and orchestration tools including Google Analytics, Domo, Salesforce Marketing Cloud and CRM, Openprise, 6Sense, etc. and hands on experience integrating these systems with other technologies
• Strong analytical skills with the ability to interpret complex data sets
• Clear understanding of marketing funnel and sales lifecycle metrics and conversion optimization
• Attention to detail and a high level of accuracy in reporting and data analysis.
• Excellent communication skills with the ability to translate data into actionable insights for non-technical stakeholders.
• Team player, fast learner

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

Acquia is seeking a Senior Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. This position will play a pivotal role in continuing to enhance the Salesforce experience of Acquia’s users.

As the Senior Salesforce Administrator you will:

• Serve as a subject matter expert and systems administrator for Salesforce
• Be responsible for the day-to-day configurations, support, maintenance and improvement of Salesforce
• Manage new and existing Salesforce integrations
• Work closely with functional leaders to translate business needs into a recommended design for development
• Implement declarative development solutions to meet business user requirements; work with development team as needed to implement code solutions
• Log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
• Work closely with team members to share best practices, lessons learned, solution details, etc. to help continue growing the team’s knowledge of Salesforce

Minimum Qualifications:

• 5-9 years of experience working as a Salesforce Administrator
• Salesforce Advanced Administrator Certification
• Experience troubleshooting and implementing automations such as process builder and flow
• Experience with Sales Cloud, CPQ, and Service Cloud
• Understanding of products and price books
• Experience supporting, designing, and developing Salesforce in an enterprise environment
• Proven track record of understanding complex business requirements
• Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Conga, Mavenlink, etc.
• Ability to support stakeholders throughout the software development lifecycle
• Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
• Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
• Deep understanding of business processes as they relate to the Salesforce application
• Comfortable with APEX code (our goal is to have minimal APEX used)

About You:

You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Title: Technical Program Manager

Job Location: Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary: A Project Manager is a member of the Professional Services delivery team that builds and maintains applications on the Acquia Platform on behalf of customers and partners. A Project Manager is responsible for executing a project according to Acquia’s methodology.

Key responsibilities:

• Accountable for delivering successful customer projects using Acquia’s agile development methodology
• Accountable for managing change in order to meet or exceeding project goals, including budget, scope, and timeline goals
• Accountable for accurately communicating project status internally and to customers
• Accountable for providing informed and timely planning, requirements management, and training support to customers
• Accountable for project compliance with Acquia processes and methodologies
• Accountable for continuous improvement of the project management discipline in Acquia’s Professional Services 
• Ad Hoc duties as assigned

Key requirements:

• Experience in project management role within a digital/IT organization
• 6+ years of total exp
• Project Management and/or SCRUM certification
• Direct experience in a client service role
• Superior understanding of content management systems, Drupal strongly preferred
• Excellent written and verbal communication skills

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The Manager, Business Development is responsible for developing and running a team that works closely with the sales team to drive the growth of Acquia products from new and existing accounts. The focus will be on coaching Outbound business development representatives, maximizing lead qualification and conversation rates while mentoring the team to ensure they are hitting and excelling key performance metrics. The successful candidate must be able to clearly understand and articulate the Acquia servicing value proposition. The Manager, Business Development will work closely with the sales organization to collaborate, develop plans, and share feedback on marketing campaign effectiveness. Good business judgment and skills will be crucial, as this position will require interaction with prospective customers and senior level management.

Responsibilities

• Manage a team of Outbound Business Development Representatives
• Responsible for successfully leading a team to goal achievement of appointment setting, opportunities, and revenue targets
• Participates as a team member in strategic and tactical planning for the organization
• Responsible for coaching, performance management and career development of the team
• Implements and maintains sales best practices
• Contributes to the development and implementation of rules of engagement as well as policies, procedures and programs
• Responsible for hiring, training and ramp-up of new team members
• Manages performance metrics for team members
• Drives exhaustive lead penetration, high activity standards and pipeline management
• Develops, maintains monthly, quarterly team forecasts and reporting
• Arranges on-going product and competitive trainings
• Supports all tactical management functions
• Suggests improvement to optimize lead qualification process
• Work closely with sales team
• Perform research and intelligence gathering on prospects
• Extend/deepen relationships with customers to further qualify and penetrate accounts and articulate the Acquia message
• Report on team performance by identifying and implementing actions needed for achievement of goals

Qualifications

• Bachelor’s Degree 
• 1-3+ years of relevant, transferable and previous management experience (e.g., inside sales, outbound market research) working closely with a sales team
• Prior enterprise software experience is a plus
• High energy, results oriented, driven professional
• Demonstrated skills mentoring, training and providing feedback
• Excellent business judgment
• Ability to prioritize effectively and work independently
• Ability to work in teams to develop strategies and action plans, and to share results
• Knowledge of technical marketplace and IT organizational structures
• Comfortable interacting with potential clients on the telephone and over email
• Desirable applicants will have knowledge of sales and sales process and familiarity with a CRM Reward

Conclusion 

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

We are seeking an experienced Staff Software Engineer with strong technical skills to join our team to enhance and build robust software used to engage customers through our marketing cloud platform.

As a Staff Software Engineer, you will:

• Be a leader and mentor to the local team
• Partner with other distributed, agile team members to build beautiful and powerful data pipelines, data stores and applications
• Build metadata driven solutions that are reusable and highly configurable
• Automate testing and deployment in Snowflake across AWS, Azure and GCP
• Write and mentor in clean, SOLID, and testable code
• Participate in peer code reviews
• Design modules using industry proven best practices and present it to the team
• Take complete ownership of the modules
• Work on our fully Cloud-based infrastructure developing far reaching modules that have scalability and availability at their core

Skills:

• Expert with hands-on experience of 6-10 years in Snowflake, SQL, data pipelines, data modeling and query optimization
• 4-5 years development experience with Java
• Strong hands-on experience building and operating distributed systems and/or service oriented architectures
• Experience with Agile (e.g. Scrum) and ​TDD
• Strong working experience with Git
• Familiarity with principles of domain-driven design,  clean code best practices, SOLID principles.
• Strong understanding of API design and REST fundamentals
• Knowledge of software testing best practices (unit testing, integration testing, functional testing, etc)
• Experience with big data analytics or real time analytics solutions is preferred

Additional Advantages:

• Experience with high volume data pipelines e.g. Spark, Kafka, Hive
• Hands-on Cloud hosting experience (AWS, GCP, Azure)
• Experience with Infra as Code like Terraform
• Snowflake certification
• Experience with Jenkins and Jenkins Pipelines

Must be available during normal US EST business hours and for a minimum of 40 hours a week.Part of the interview process includes a programming and technical assessment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Acquia is seeking a Leader of Account Management to oversee a group of Account Managers who support and drive revenue with our existing customers. This role requires cross-functional work to advocate for customers, becoming their voice internally to help escalate and solve issues. This role also requires strong client collaboration to understand their business priorities and help them achieve success. 

Responsibilities:

• Manage and lead a team of 4-6 Account Managers to successfully own and develop their accounts, and grow the overall book of business 
• Report on team metrics (activity & pipeline) and provide forecasting to Leadership
• As a member of the Leadership team, contribute to the overall growth and success of the Company
• Collaborate cross-functionally with various teams including: Acquia’s Field Sales, Solutions Engineering, Customer Success, Product, Support and Professional Services to ensure a positive customer experience and customer growth
• Develop and implement internal processes to create seamless management of accounts and measurements of team performance while decreasing roadblocks
• Foster the creation and assignment of upselling and retention goals

Qualifications:

• 2-3 years relevant industry experience
• 3-4 years of account management experience
• Experience managing a pipeline and forecasting sales
• Experience with both renewal and expansion preferred 
• Leader experience is a plus
• Excellent written/verbal skills
• Ability to think strategically and bring structure to team
• Align with Company priorities and devise departmental annual and quarterly goals
• Motivates team and  keeps them focused on highest priorities
• Ability to travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

DXP Support Engineer 
Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

You’re someone who demonstrates…

• Passion for the web, open-source, and genuinely helping others
• A core understanding of your role, responsibilities, and the common purpose of the team within the company
• A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when it’s hard, than being right.
• Integrity: Acquia's core values and behaviors are aligned with yours

What you’ll be doing…

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

Requirements

• Education: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field
• Experience: Minimum of 3 years in a technical support organization or similar
• Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus
• Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash
• Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a plus
• Communication Skills: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Tools: Familiarity with support ticketing systems, CRM software, and other relevant tools

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

You’re someone who demonstrates:

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing:

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements:

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills:Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player:You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Job Title: Technical Account Manager
Job Location: Remote India


Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

We’re looking for hardworking technical leads, TAMs or architects to bring into the emerging Digital Experience Platform (DXP) industry to advise our growing customer base.

Pivoting on your experience in digital delivery, you’ll be a catalyst for our high-value customers; from global sporting events, international news, media, healthcare and more.

As a Technical Account Manager at Acquia, you’ll have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating solved problems between customers. You’ll work with a small portfolio of high-value customers and build strong relationships with them.

The Consultancy:

• Listen to customers. Identify their business drivers.
• Build platform strategies to achieve customer business goals.
• Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Acquia products, including cloud hosting.
• Identify business risks and technical solutions to mitigate them.
• Connect customers with other subject matter specialists within Acquia.
• Connect with customers with clarity and courtesy – verbally and in writing.
• Work with customers across media such as video calls, phone conferences, email, chat.
• Efficiently balance multiple requests from multiple customers.
• Collaborate with other global team members on technical and customer service challenges.
• Be open to occasional travel.

Your Unique Skills:

• You can communicate with partners across the business at different levels (e.g. developer vs a head of digital).
• You can translate technical discussions for non-technical audiences and vice versa.
• You can provide excellent customer service.
• When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.
• You can use data and insight to drive customer decision making.
• Ability to efficiently prioritize a large number of competing requests.
• Performs work with (internal and external) customer happiness in mind, while not compromising the integrity of the work.
• Excellent interpersonal, team cooperation, and communication skills.
• Listens and probes to understand, diagnose and understand what matters most to others. Values the input and insights of others.

Your Experience Required

• You have 8-12 yrs Drupal experience and a developer background with WCM/CMS.
• You’ve learned from failure and thrive with feedback.
• You’ve contributed to open source projects and participated in open source communities.
• You’ve led a delivery team, architected a solution or are an SME in a specific field.
• You’ve had exposure to enterprise or government delivery environments.

Your Character:

• You’re naturally motivated to resolve hard problems. You can jump in and own It.
• You give back more. You find ways to build and grow customers and colleagues.
• You’re autonomous and driven; committed to awesome.
• You do the right thing for your customer and by your colleagues.
• You dare to be different. You can think differently and be willing to act on it.

Preferred

• Languages Portuguese/Spanish

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Job Title: Associate Cloud Operations Engineer

Job Location: Remote, India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Roles and Responsibilities:

Cloud Infrastructure Management:

Assist in setting up and maintaining AWS services such as EC2, S3, RDS, and VPC.

Perform basic monitoring of cloud resources using tools like AWS CloudWatch.

Support cloud backup and disaster recovery processes.

Incident Response:

Participate in initial incident response for issues in the AWS environment.

Escalate complex issues to senior engineers.

Documentation and Reporting:

Help document cloud setups and configurations.

Prepare reports on cloud resource utilization and incident logs.

Linux System Maintenance:

Assist in the installation, configuration, and maintenance of Linux servers.

Monitor system performance and report any issues.

Apply basic security patches and updates under supervision.

User and Access Management:

Help manage user accounts and access rights on Linux systems.

Backup and Recovery:

Support backup operations and participate in recovery drills.

Application Support:

Assist in deploying and managing web applications on Linux servers.

Perform basic monitoring of web application performance and uptime.

Support the updating and patching of web applications.

Collaboration with Development Teams:

Work with development teams to understand application requirements and assist in deployment strategies.

Key Skill Requirements:

Foundational Knowledge:

• Total 1-3 yrs of total exp and basic understanding of AWS cloud services, Linux system administration, and web application architecture.
• US hours shift 5.30pm-2.30am OR 12.30am-9.30am IST
• Weekly off will be either Friday-Saturday or Sunday- Monday

Problem-Solving Skills:

Ability to identify and solve entry-level technical issues.

Communication and Collaboration:

Effective communication skills for working with team members and documenting processes.

Learning and Adaptability:

Eagerness to learn and grow in the fields of cloud operations, Linux administration, and web application management.

Attention to Detail:

Careful attention to detail in monitoring systems and reporting issues.

Professional Development:

Training and Certification:

Pursue relevant training and certifications, such as AWS Certified Cloud Practitioner, Linux certifications (e.g., CompTIA Linux+), and others relevant to web application administration.

Mentorship and Feedback:

Seek feedback and mentorship from senior team members to improve skills and knowledge.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

You’re someone who demonstrates:

• Passion for the web, open-source, and genuinely helping others
• A core understanding of your role, responsibilities, and the common purpose of the team within the company
• A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when it’s hard, than being right.
• Integrity: Acquia's core values and behaviors are aligned with yours

What you’ll be doing:

• Assisting customers by addressing and resolving their data and/or product interface challenges
• Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
• Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
• Maintaining a detailed understanding of our product architecture, technical components, and application functionality
• Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo

Requirements:

• Experience: Minimum of 3 years in a technical support organization or similar
  • Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus
• Technical Skills: Clear understanding of the LAMP stack and comfortable using the command line / bash
  • Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a must
• Communication Skills: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Tools: Familiarity with support ticketing systems, CRM software, and other relevant tools
• Education: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Manager DXP Support
Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Who you are…

Our ideal candidate will have a strong service background at an Enterprise level company, and as part of a Global Support organization successfully delivering 24/7 Mission Critical Coverage. 

You demonstrate outstanding interpersonal skills and align with Acquia’s core values. We’re looking for someone with a ‘can-do’ attitude who will challenge the status-quo while still ensuring that team morale remains high. This role reports to the Director of Global Support.

What you’ll focus on…

• Team Leadership: Manage, mentor, and develop a team of technical support engineers to ensure high performance and professional growth
• Customer Support: Oversee the resolution of customer issues, ensuring timely and accurate responses to support tickets, emails, and phone calls
• Performance Monitoring: Track team performance metrics, analyze data, and implement improvements to enhance efficiency and customer satisfaction
• Process Improvement: Develop and refine support processes, policies, and procedures to ensure consistency and quality in customer interactions
• Training and Development: Organize training sessions for the support team to keep them updated on product knowledge and best practices
• Escalation Management: Handle escalated customer issues, working closely with other departments to resolve complex problems
• Reporting: Prepare regular reports on support team performance, customer feedback, and key metrics for senior management
• Collaboration: Work closely with peers, Product Engineering, Cloud Operations and a multitude of teams to provide customer insights and feedback

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology or Systems, or a related field
• Experience: Minimum of 8 years in technical support, with at least 2 years in a managerial or supervisory role
• Technical Skills: Strong understanding of SaaS products, Cloud Technologies, and technical troubleshooting
• Leadership: Proven ability to lead, motivate, and develop a high-performing team
• Communication Skills: Excellent ability to convey information clearly, in both written and verbal forms, to a variety of audiences ie. technical and non-technical customers
• Problem Solving: Strong analytical and problem-solving skills, with a customer-centric approach
• Interpersonal Skills: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
• Tools: Proficiency with support ticketing systems, CRM software, and other relevant tools

• Proactive: Have an idea  or notice an inefficiency? Acquia Support empowers individuals to directly improve the experience of your team and/or the customer with regular feedback.
• Flexible: Be able to work in 24x7 operating model (either of the available shift hours)
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Associate DXP Support Specialist  / Assoc. Specialist (Tier 1 - Shared Cloud)

Job Location : Remote India

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

You’re someone who demonstrates… 

• Passion for the web, open-source, continuous learning, and genuinely helping others succeed
• Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve
• Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching
• Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect

What you’ll be doing…

• Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner
• Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base
• Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations
• Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy
• Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products
• Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them 

Requirements

• Education: Bachelor’s degree preferred, ideally in a STEM related field
• Experience: Minimum of 2 years customer facing experience at a Tech company
• Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus
• Technical Skills: Basic understanding of Mac, Linux, and Windows OS
• Comfortable with LAMP stack and using command line interfaces is required
• Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out!
• Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way
• Team Player: You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind
• Flexible Hours: ability to work nights and weekends during on-call shifts and holiday coverage
  
  

Why Acquia Support?

A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia to improve our offerings and customer experiences.We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving sophisticated challenges involving cloud technology.When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy mean a role where you can have a life, not just a job you can live with.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

At Acquia we are proud that our company’s founder Dries Buytaert created Drupal and that we are one of the biggest contributors to this powerful open-source content management framework. Acquia’s powerful portfolio has been lauded as one of the best DXPs in the world in both the Forrester Wave and Gartner Magic Quadrant.

Acquia is seeking a Product Owner, Product Management with the experience and drive to ensure Acquia’s award-winning platform, Drupal Cloud, exceeds the needs of customers who are passionate about Digital experiences. You have experience working in an enterprise organization and you have been exposed to digital experiences, ecommerce, infrastructure / hosting tools and services, saas or paas platforms.

About the role…
As a Product Owner you will have a strong sense of empathy for the user; a high tolerance for ambiguity; the ability to navigate complex, interconnected systems; and demonstrate good instincts for judging as to priority and risk. You will oversee a coordinated, rigorous development approach and will be accountable for on-time product development delivery. 

Job Responsibilities:

• Collaborating with internal users to understand and anticipate their needs and translate them into product requirements
• Managing the teams’ backlog to optimize execution of program priorities while maintaining the integrity of the services the teams own
• Developing user stories
• Monitoring and evaluating progress at each stage of the process
• Communicating priorities, timelines and status to R&D and stakeholder communities
• Participating in Scrum meetings and product increment sprints

Skills:

• In-depth knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of product development architecture
• Ability to prioritize effectively
• Uncompromising focus on excellence
• Biased towards action and practical solutions
• Technically proficient enough to earn the respect of a development team
• Excellent oral communication
• Ability to work with large, distributed, international teams

Qualifications: 

• 3-5 years of experience as a Product Owner, preferably in delivering enterprise software products or solutions
• Extensive hands-on knowledge of modern development platforms, Cloud-based solutioning (AWS preferred)
• CSPO certification preferred
• Has navigated teams through adverse situations, either successfully or unsuccessfully
• Well versed in modern development techniques and automated testing strategies   

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

The Revenue Operations Specialist, Partners will be responsible for various analytics needs, including pricing analysis, ad hoc projects, internal management reporting, partner reporting, partner auditing, and providing support to the management team in the evaluation and tracking of business operations

Responsibilities

• The self-motivated individual will be required to organize, plan, and execute assigned duties to meet deadlines and manage changing priorities in a dynamic environment
• The position will require vision for process/approach development and improvement, technical data skills to pull data, analytical experience to understand the data, and communication skills to summarize and present to a cross functional audience
• Collect, format, analyze, reconcile and implement new partner pricing updates
• Research, match, and maintain Partner Deal Registration metrics
• Track and report on metrics in relation to our Regional Partner Managers
• Work with partners to assist with daily needs and special projects.
• Assist in the sandbox provisioning process for our partner’s needs
• Collaborate with team members and external parties to gather and analyze operational performance metrics
• Proactively seek to identify opportunities to create efficiencies and reduce COGS spend, including ownership of projects to develop and improve processes, improving cost traceability across our systems, providing data relevant to contract negotiations and supporting a variety of other efforts meant to drive improved margins

Qualifications:

• Strong organizational and time management skills
• Desire and interest in working in a high-volume office atmosphere
• Ability to multitask and quickly shift focus
• Ability to complete multi-step tasks with a high-level of accuracy
• Excellent team-work, interpersonal, communication, and customer service skills
• Strong work ethic

Desired Experience:

• Three (3) plus years working in Business systems management, Sales operations or Marketing operations
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong working knowledge of Google Suite
• Strong working knowledge of Salesforce
• Experience working enterprise BI/reporting software such as Domo is a plus.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About Role...
Acquia is seeking a Lead Product Designer dedicated to crafting engaging digital experiences through simple, clear, and systematic design. You will journey through various stages of fidelity, from the initial problem statement and concept exploration to delivering design specifications developed into functional, reliable, and delightful user interfaces. You will collaborate and engage closely with product design, product, and engineering teams to deliver exceptional user-focused value.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Team Leadership: Ensure design colleagues have the information they need to complete projects.
• Design Feedback: Provide feedback and on-the-job training to design team members. 
• Quality Assurance: Ensure that all project deliverables are delivered on time and to quality standards.
• Design Integration: Support design efforts throughout Acquia’s product and service portfolio.
• Proactive Contribution: Take on tasks proactively without needing direction from leadership.
• Team Environment: Demonstrate a commitment to improving the team environment.
• Artifact Creation: Produce a variety of design artifacts (user stories, journeys, wireframes, prototypes, testing summaries, and dev specifications) to guide product teams.
• Collaboration: Facilitate cross-functional working and feedback sessions with Product Managers, Engineers, and other stakeholders.
• User Advocacy: Champion user needs for usability and accessibility within cross-functional teams.
• Design Methods: Promote human-centered design methods and best practices.
• User Research Collaboration: Work with design researchers to fully understand customer needs and advocate for designs that address them.
• Impact Measurement: Collaborate with Product teams to understand user problems, define requirements, and measure user satisfaction and impact.
• Research Identification: Work with the broader team to identify research needs and customer experience improvement opportunities.
• Prototype Testing: Create, collaborate, and run prototype tests to gather user data and mitigate bias.

Required skills

• Experience: 5+ years of experience with Product (UX/UI or other adjacent forms of) design; other relevant experience in adjacent fields considered.
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, and heuristics.
• Software Proficiency: Proficiency in Figma, Sketch, Adobe XD, or similar tools.
• User Engagement: Experience in prototype testing, user interviews, usability studies, or remote field studies.
• Presentation Skills: Ability to effectively present the value of design solutions to various stakeholders.
• Accessibility Awareness: Familiarity with accessibility standards and considerations.
• Design Systems: Experience with or contribution to a design system.
• Continuous Learning: Willingness to learn and embrace emerging technologies and approaches.
• Attention to Detail: Strong attention to detail and clear communication skills.

Extra Credit

• SaaS Design: Experience designing SaaS products or services.
• Development Practices: Familiarity with agile software development best practices and cloud architecture.
• Enterprise Experience: Experience with enterprise software design/development.
• Atomic Design: Experience with Atomic design.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

About the Role...

We are seeking a passionate UX Researcher to shape and define user experiences for our emerging digital experience platform product line. If you believe in the transformative power of user experience and have the drive to create elegant, powerful product experiences.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Research and Insights: Understand project goals and execute comprehensive research plans.
• Actionable Recommendations: Translate research insights into actionable guidelines for design and implementation.
• Study Preparation: Develop study plans, moderator guides, and other essential research artifacts.
• Data Synthesis: Analyze and report findings to teams and stakeholders, using storytelling and data visualizations.
• Participant Management: Recruit and schedule participants from various sources to match our target personas.
• User Research: Conduct usability studies, competitive analyses, and diary studies.
• Refine Personas: Update and refine user personas to guide product and design decisions.
• Collaborative Design: Partner with UX designers to iterate on design concepts based on research.
• Skill Development: Facilitate the growth of the research skills within the UX team.

Required skills

• Experienced Researcher: 1-3 years in both qualitative and quantitative user research across all stages: scoping, recruiting, data gathering, analyzing, and presenting.
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, and heuristics.
• Innovative Mindset: Eager to contribute to and drive brainstorming and iterative development.
• Collaborative Spirit: Ability to work openly and collaboratively, documenting insights to inform design visions.
• Insightful Analyst: Driven to uncover and clarify information, justifying decisions that enhance user experiences.
• Compelling Communicator: Proficiency in creating presentations, facilitating user sessions, and conveying insights through storytelling.
• Workshop Facilitator: Skill in preparing and leading interactive workshops, ideation sessions, and data-driven decision-making.
• Self-Starter: High level of quality execution in a fast-paced, complex environment.

Extra Credit

• Experience with recruiting methods, tools, in-app guides and surveys, business intelligence (BI) tools, and customer journey management.
• SaaS Research: Experience researching SaaS products or services.
• Development Practices: Familiarity with agile software development best practices and cloud architecture.
• Enterprise Experience: Experience with enterprise software design/development.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-Certified^TM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

At Acquia, we're revolutionizing digital experiences. As an innovator in the tech industry, our platform built around Drupal empowers the most ambitious brands to embrace innovation, creating meaningful customer interactions. We thrive on community and collaboration, giving our clients the tools and freedom to shape the future on their terms. Recognized as one of North America’s fastest-growing software companies by Deloitte and Inc. Magazine, and consistently rated as a top workplace by the Boston Business Journal, Acquia is building tomorrow’s web today.

About the Role...
Acquia is seeking a Product Designer dedicated to crafting engaging digital experiences through simple, clear, and systematic design. You will journey through various stages of fidelity, from the initial problem statement and concept exploration to delivering design specifications developed into functional, reliable, and delightful user interfaces. You will collaborate closely with product and engineering teams to deliver exceptional user-focused value.

You will join a talented and diverse team of designers, researchers, content strategists, and service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Design Integration: Support design efforts throughout Acquia’s product and service portfolio.
• Artifact Creation: Produce a variety of design artifacts (user stories, journeys, wireframes, prototypes, testing summaries, and dev specifications) to guide product teams.
• Collaboration: Facilitate cross-functional working and feedback sessions with Product Managers, Engineers, and other stakeholders.
• User Advocacy: Champion user needs for usability and accessibility within cross-functional teams.
• Design Methods: Promote human-centered design methods and best practices.
• User Research Collaboration: Work with design researchers to fully understand customer needs and advocate for designs that address them.
• Impact Measurement: Collaborate with Product teams to understand user problems, define requirements, and measure user satisfaction and impact.
• Research Identification: Work with the broader team to identify research needs and customer experience improvement opportunities.
• Prototype Testing: Create, collaborate, and run prototype tests to gather user data and mitigate bias.
• Proactive Contribution: Take on tasks proactively without needing direction from leadership.
• Team Environment: Demonstrate a commitment to improving the team environment.

Required skills

• Experience: 3+ years of experience with Product (UX/UI or other adjacent forms of) design; other relevant experience in adjacent fields considered.
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, and heuristics.
• Software Proficiency: Proficiency in Figma, Sketch, Adobe XD, or similar tools.
• User Engagement: Experience in prototype testing, user interviews, usability studies, or remote field studies.
• Presentation Skills: Ability to effectively present the value of design solutions to various stakeholders.
• Accessibility Awareness: Familiarity with accessibility standards and considerations.
• Design Systems: Experience with or contribution to a design system.
• Continuous Learning: Willingness to learn and embrace emerging technologies and approaches.
• Attention to Detail: Strong attention to detail and clear communication skills.

Extra Credit

• SaaS Design: Experience designing SaaS products or services.
• Development Practices: Familiarity with agile software development best practices and cloud architecture.
• Enterprise Experience: Experience with enterprise software design/development.
• Atomic Design: Experience with Atomic design.

IAcquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquiais positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future.We want you to be a part of it!

About the role:

As a Staff Site Reliability Engineer, you will be a key player in designing, implementing, and maintaining our CI/CD pipelines, cloud infrastructure, and monitoring solutions. Your expertise in tools like ArgoCD, Kubernetes, and cloud-native architecture will help us achieve operational excellence at scale. You will work closely with engineering teams to ensure they have the right infrastructure in place to deploy rapidly, safely, and reliably.

This is a hands-on role for someone who thrives in an environment where automation is the goal, reliability is the baseline, and scalability is second nature. You won’t just be maintaining systems—you’ll be innovating, designing new ways to make our infrastructure smarter and our development faster.

Job Responsibilities: 

• CI/CD Pipeline Mastery: Design, build, and optimize continuous integration and continuous deployment (CI/CD) pipelines using ArgoCD, Jenkins, or similar tools. Ensure zero-downtime, fully automated deployment pipelines.
• Infrastructure as Code (IaC): Build and manage scalable, reliable infrastructure using Terraform, Kubernetes, and other IaC tools. Ensure everything is automated—from deployments to monitoring—so that infrastructure becomes a self-service platform.
• Cloud Expertise: Architect and manage cloud environments (AWS, GCP, or Azure), focusing on cost optimization, scalability, and performance. Implement disaster recovery, fault tolerance, and high availability strategies.
• Monitoring and Alerting: Implement comprehensive monitoring solutions using Prometheus, Grafana, ELK, and Datadog to detect and resolve performance bottlenecks before they impact customers. Design and implement automated alerts for proactive system health monitoring.
• DevOps Advocacy: Champion the culture of DevOps across teams—promote best practices, encourage adoption of new technologies, and drive a continuous learning mindset within the engineering teams. Be the go-to person for CI/CD, infrastructure scaling, and deployment automation.
• SRE Mindset: Focus on building systems that are resilient by design, automating processes that improve reliability, and implementing Service Level Objectives (SLOs) to align engineering efforts with operational goals.
• Security-First Approach: Collaborate with security teams to implement robust security practices, from container security to infrastructure hardening. Automate security checks within the pipeline for compliance and vulnerability management.
• Collaboration with Engineering Teams: Work hand-in-hand with product development teams to understand their needs, integrate CI/CD practices into their workflows, and provide a fast, reliable, and secure path from code to production.

Skills:

• BS in Computer Science or a comparable field of study, or equivalent practical experience.
• Experience working with one or more of: Go, Python, Ruby, PHP, Java or Javascript. 
• Experience with Unix/Linux systems administration using the CLI.
• Fundamental understanding of TCP/UDP networking concepts
• Solid oral and written communications skills.
• CI/CD Expertise: Extensive hands-on experience with CI/CD tools such as ArgoCD, Jenkins, CircleCI, or GitLab CI. Ability to design and implement pipelines that ensure rapid, reliable deployments.
• Kubernetes Guru: Strong understanding and experience with Kubernetes, Helm, and container orchestration. Ability to scale and manage microservices in production.
• Cloud Mastery: Proficient in at least one major cloud provider—AWS, GCP, or Azure. Experience with multi-cloud or hybrid-cloud architecture is a plus.
• IaC Champion: Proficiency in Terraform, Ansible, or CloudFormation to manage infrastructure as code. Familiarity with GitOps workflows and version-controlled infrastructure.
• Monitoring & Observability: Strong experience with monitoring tools like Prometheus, Grafana, Datadog, ELK, or New Relic. Ability to build custom dashboards and alerting systems.
• Security-Focused: Deep understanding of security best practices in DevOps, including container security, CI/CD pipeline security, and cloud infrastructure hardening.
• Problem Solver: Excellent troubleshooting skills with the ability to diagnose issues across a variety of environments, from code to infrastructure.
• Collaboration Skills: Ability to work effectively in cross-functional teams, influencing peers and driving adoption of best practices across the organization.

Preferred Qualifications: 

• 8-13 years of hands-on experience as a DevOps Engineer, SRE, or related role in a cloud-native environment.
• Proven experience mentoring junior team-members. 
• Deep knowledge of CI/CD pipelines, especially using ArgoCD or similar tools.
• Proven expertise in cloud platforms (AWS, GCP, Azure), with experience building and managing scalable, reliable infrastructure.
• Strong coding skills in Python, Go, or Ruby.
• Experience with service mesh architectures like Istio or Linkerd is a plus.
• SRE Certification (or equivalent experience) is a bonus.
• Certified Kubernetes Administrator (CKA) is preferred.
• A passion for automation, observability, and reliability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.