Client Manager Remote Jobs

41 Results

3d

Associate Client Manager- Insights & Analytics

NielsenIQDallas, TX, USA, Remote
Bachelor's degree

NielsenIQ is hiring a Remote Associate Client Manager- Insights & Analytics

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Description

When you join the NIQ Retail Team, you’re signing up for an experience that requires autonomy, flexibility, curiosity, and passion. As an Associate Client Manager you will:

Client/External

  • Establish NielsenIQ as an indispensable insights partner and thought leader
  • Build sustainable client relationships through delivering everyday value to enable our customer’s success.
  • Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor to your clients.
  • Train and consult clients to conduct analytics using NielsenIQ tools and data sets, democratizing insights to drive business decisions
  • Independently complete analyses using NielsenIQ tools and data to develop insights that drive client outcomes
  • Identify potential revenue opportunities and risks with your assigned clients and lead internal teams to drive sales.
  • Develop expertise and ability to advise clients on industry trends, participating in client discussions and presentations as applicable.

Internal

  • Play an integral part in shaping our company’s vision by elevating the Voice of the Customer
  • Be accountable for identifying opportunities to collaborate across NielsenIQ teams and drive adoption of our NIQ assets with clients.
  • Ability to work cross-functionally with internal stakeholders to identify and advise our clients on solutions for their business.

Growth Opportunities

  • Develop cross-functional relationships and leadership skills across NielsenIQ business units
  • Master NielsenIQ processes, including our cooperation strategy with Manufacturer and Retailer partners
  • Develop coaching and people management skills in preparation for future roles

Qualifications

  • Bachelor's Degree Required
  • 3-5 years’ experience in related industries which include: Consumer Packaged Goods, Retail, Consulting or Analytics
  • Strong analytical aptitude, naturally curious and lifelong learner. Experience with syndicated data is a plus
  • Strong analytic experience utilizing multiple and complex data sets through problem solving and proven project management skills
  • Ability to develop, maintain and grow client relationships
  • Able to develop and maintain consultative client relationships
  • Project management skills and ability to manage multiple priorities in complex situations
  • Skillfully communicate and work collaboratively with internal & external teams
  • Strong sense of autonomy, urgency, and accountability to delight clients
  • Retail or Manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.)
  • Highly Proficient in Microsoft Office software

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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11d

Client Manager- Consumer Insights

NielsenIQDes Moines, IA, USA, Remote
7 years of experience

NielsenIQ is hiring a Remote Client Manager- Consumer Insights

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Description

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

  • Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
  • Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
  • Drive strategic thought leadership with customers leveraging NIQ tools and assets
  • Identify opportunities for increased partnership and elevate those opportunities to organizational partners
  • Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
  • Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
  • Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
  • Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

A LITTLE BIT ABOUT YOU

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.

Qualifications

  • 3-7 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues
  • Experience in presenting data analysis to stakeholders and decision-makers
  • Strong analytical aptitude and proficiency in a range of software and digital tech
  • Experience in collaborating on projects and maintaining positive relationships in complex situations
  • Polished, persuasive communication skills with experience in presentations
  • Experience working with customers preferred
  • Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus
  • Bachelor’s degree required

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

15d

Associate Client Manager- Retail Insights

NielsenIQDallas, TX, USA, Remote
Bachelor's degree

NielsenIQ is hiring a Remote Associate Client Manager- Retail Insights

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Description

When you join the NIQ Retail Team, you’re signing up for an experience that requires autonomy, flexibility, curiosity, and passion. As an Associate Client Manager you will:

Client/External

  • Establish NielsenIQ as an indispensable insights partner and thought leader
  • Build sustainable client relationships through delivering everyday value to enable our customer’s success.
  • Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor to your clients.
  • Train and consult clients to conduct analytics using NielsenIQ tools and data sets, democratizing insights to drive business decisions
  • Independently complete analyses using NielsenIQ tools and data to develop insights that drive client outcomes
  • Identify potential revenue opportunities and risks with your assigned clients and lead internal teams to drive sales.
  • Develop expertise and ability to advise clients on industry trends, participating in client discussions and presentations as applicable.

Internal

  • Play an integral part in shaping our company’s vision by elevating the Voice of the Customer
  • Be accountable for identifying opportunities to collaborate across NielsenIQ teams and drive adoption of our NIQ assets with clients.
  • Ability to work cross-functionally with internal stakeholders to identify and advise our clients on solutions for their business.

Growth Opportunities

  • Develop cross-functional relationships and leadership skills across NielsenIQ business units
  • Master NielsenIQ processes, including our cooperation strategy with Manufacturer and Retailer partners
  • Develop coaching and people management skills in preparation for future roles

Qualifications

  • Bachelor's Degree Required
  • 3-5 years’ experience in related industries which include: Consumer Packaged Goods, Retail, Consulting or Analytics
  • Strong analytical aptitude, naturally curious and lifelong learner. Experience with syndicated data is a plus
  • Strong analytic experience utilizing multiple and complex data sets through problem solving and proven project management skills
  • Ability to develop, maintain and grow client relationships
  • Able to develop and maintain consultative client relationships
  • Project management skills and ability to manage multiple priorities in complex situations
  • Skillfully communicate and work collaboratively with internal & external teams
  • Strong sense of autonomy, urgency, and accountability to delight clients
  • Retail or Manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.)
  • Highly Proficient in Microsoft Office software

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

15d

Client Manager- CPG Insights

NielsenIQMilwaukee, WI, USA, Remote
7 years of experience

NielsenIQ is hiring a Remote Client Manager- CPG Insights

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Description

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

  • Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
  • Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
  • Drive strategic thought leadership with customers leveraging NIQ tools and assets
  • Identify opportunities for increased partnership and elevate those opportunities to organizational partners
  • Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
  • Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
  • Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
  • Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

A LITTLE BIT ABOUT YOU

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.

Qualifications

  • 3-7 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues
  • Experience in presenting data analysis to stakeholders and decision-makers
  • Strong analytical aptitude and proficiency in a range of software and digital tech
  • Experience in collaborating on projects and maintaining positive relationships in complex situations
  • Polished, persuasive communication skills with experience in presentations
  • Experience working with customers preferred
  • Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus
  • Bachelor’s degree required

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

15d

Client Manager-CPG

NielsenIQPhoenix, AZ, USA, Remote
7 years of experience

NielsenIQ is hiring a Remote Client Manager-CPG

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Description

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

  • Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
  • Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
  • Drive strategic thought leadership with customers leveraging NIQ tools and assets
  • Identify opportunities for increased partnership and elevate those opportunities to organizational partners
  • Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
  • Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
  • Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
  • Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

A LITTLE BIT ABOUT YOU

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.

Qualifications

  • 3-7 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues
  • Experience in presenting data analysis to stakeholders and decision-makers
  • Strong analytical aptitude and proficiency in a range of software and digital tech
  • Experience in collaborating on projects and maintaining positive relationships in complex situations
  • Polished, persuasive communication skills with experience in presentations
  • Experience working with customers preferred
  • Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus
  • Bachelor’s degree required

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

17d

Decisioning Strategic Client Manager (Remote)

Experian955 American Ln, Schaumburg, IL 60173, USA, Remote
Bachelor's degreeDesign

Experian is hiring a Remote Decisioning Strategic Client Manager (Remote)

Company Description

 Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine

“As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.”  - Craig Boundy, CEO Experian North America

Experian’s a leading Analytics Enterprise

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we’re not done

Our 17k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

What’s your next professional and personal goal? Let Experian help bring this to life

Job Description

What you’ll be doing

You will partner with your account team, client solution engineers, product and delivery teams to expand existing revenue streams and identify new revenue opportunities with our most critical strategic client relationships.  You will be responsible for maintaining and developing close strategic partnerships across all levels of the client organization to understand client’s technology roadmap and any internal and external system dependencies.  You will lead and manage client escalations and issue resolution.  You will oversee data center issues, opportunities, and activities associate with our clients. You will be responsible to ensure client requirements are adhered to by delivery teams. You will be responsible to ensure the success of project implementations and product enhancements. This is a critical role in delivering on existing client commitments and ensuring client satisfaction. The role will include a high degree of strategic planning and executing to further cultivate Experian’s brand as a trusted partner.

  • Communication is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how your customer is using data, software, and analytics to enhance their business
  • Navigating complex environments to drive results. You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, tackling issues and identifying opportunities
  • You understand your customer by seeing your world through their perspective, speaking their language, and articulating the voice of your customer to improve Experian’s solutions
  • You have successful experience of sales functions such as exceeding sales standards, protecting core revenue, and ensuring delivery of solutions
  • You drive results and exceed expectations to identify new ways to maintain and strengthen current partnerships
  • You have a growth mindset, taking initiative with different opportunities to develop your skills as an Experian leader and influencer
  • You prioritize accountability and honesty, building trust with your teammates and customers by consistently delivering results

 

Qualifications

More about you

 

  • Successful sales experience with a proven track record of expanding existing relationships and revenue opportunities  
  • Background in Financial Services, Technology or related field sales. 
  • Solid business acumen, with a strong understanding of corporate financial priorities and the initiatives designed to deliver revenue and profit expectations. 
  • Bachelor's degree required; MBA preferred
  • Travel required, as necessary

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people and environments are key differentiators. We take our people agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on

We’re an award-winning organization due to our strong people focus

Experian isn't just growing, we're leveraging cutting edge data science, design thinking and passion to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and culture

 

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

See more jobs at Experian

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19d

Client Manager- CPG

NielsenIQBentonville, AR, USA, Remote
7 years of experience

NielsenIQ is hiring a Remote Client Manager- CPG

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Description

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

  • Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
  • Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
  • Drive strategic thought leadership with customers leveraging NIQ tools and assets
  • Identify opportunities for increased partnership and elevate those opportunities to organizational partners
  • Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
  • Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
  • Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
  • Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

A LITTLE BIT ABOUT YOU

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.

Qualifications

  • 3-7 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues
  • Experience in presenting data analysis to stakeholders and decision-makers
  • Strong analytical aptitude and proficiency in a range of software and digital tech
  • Experience in collaborating on projects and maintaining positive relationships in complex situations
  • Polished, persuasive communication skills with experience in presentations
  • Experience working with customers preferred
  • Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus
  • Bachelor’s degree required

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

See more jobs at NielsenIQ

Apply for this job

19d

Client Manager - CPG

NielsenIQMinneapolis, MN, USA, Remote
7 years of experience

NielsenIQ is hiring a Remote Client Manager - CPG

Company Description

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

Job Description

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

  • Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
  • Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
  • Drive strategic thought leadership with customers leveraging NIQ tools and assets
  • Identify opportunities for increased partnership and elevate those opportunities to organizational partners
  • Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
  • Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
  • Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
  • Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

A LITTLE BIT ABOUT YOU

You are flexible and easily adapt in a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You have experience working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards.

Qualifications

  • 3-7 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues
  • Experience in presenting data analysis to stakeholders and decision-makers
  • Strong analytical aptitude and proficiency in a range of software and digital tech
  • Experience in collaborating on projects and maintaining positive relationships in complex situations
  • Polished, persuasive communication skills with experience in presentations
  • Experience working with customers preferred
  • Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus
  • Bachelor’s degree required

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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Athena is hiring a Remote Client Onboarding Manager

Charge

Our customers are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and competed in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

High-level Responsibilities

  • Owns the client relationship in the first 60 days, responsible for launch rate through 60 days to portfolio client.
  • Accountable for change management and easing friction to a new relationship.
  • Will hold facilitated feedback sessions and in some cases host uncomfortable conversations.

Specific Projects

  • Responsible for the onboarding and integration of new clients in Athena.
  • Must be comfortable training clients and holding them accountable to delegation activities.
  • Will hold facilitated feedback sessions and in some cases host uncomfortable conversations.
  • Organizing orientation sessions for the new clients.
  • Coach and mentor, a team of Onboarding Analyst to achieve defined performance metrics (measured daily, weekly, and monthly)
  • Must build matching process fully optimizing for EA lag to revenue.
  • Assisting with ad hoc projects as required.
  • Maintaining team morale, motivation, and ensuring a good work ethic

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21d

Associate Client Manager - (CPG Market Researcher)

NielsenIQCharlotte, NC, USA, Remote
Bachelor's degreetableau

NielsenIQ is hiring a Remote Associate Client Manager - (CPG Market Researcher)

Job Description

ABOUT THIS JOB

Have you ever walked down an aisle in your local Retail Store and wondered why your favorite beverage or food product moved or why the signage changed? At NielsenIQ, we work with retailers & manufacturers to help them understand their consumers and to optimize their business. At NielsenIQ, you will work face-to-face with clients and use NielsenIQ solutions to help find the right assortment, track trends, guide pricing strategies, and make advertising more impactful. Every day brings a new challenge working in the fast-paced CPG environment. Be curious. Be collaborative. Be forward-thinking. Join the NielsenIQ Team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients.

 

RESPONSIBILITIES

  • Partner with clients to understand their strategic priorities and align on analytic projects which drive their business results.

  • Develop expertise, educate clients on Nielsen data and solutions, consult on industry trends, and share innovative thought leadership.

  • Work independently to create impactful presentations, insightful analyses, and actionable recommendations to address key client business issues.

  • Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor and collaborative partner.

  • Serve as a daily point of contact for clients while managing multiple deadlines and projects. 

  • Independently complete thorough analyses using Nielsen’s proprietary tools and multiple data sources to develop insights that drive value-added decision making and client outcomes.

  • Be accountable for identifying opportunities to collaborate across Nielsen teams and drive consultative sales with clients.

 

A LITTLE BIT ABOUT YOU

You confidently manage data, and you care about the people behind every number. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work--whether you got your start in sales or consulting analytics or consumer goods. Now you’re ready for what’s next.

 

GENERAL SKILLS           

  • Demonstrated ability to learn and work independently

  • Demonstrated ability to successfully navigate stakeholders leading to successful outcomes

  • Strong oral and written communication skills

  • Demonstrated account and project management skills and ability to manage multiple priorities

  • Experience meeting or exceeding commitments

  • Experience using large data sets to finding insights and make recommendations

  • Proven problem-solving skills using deductive reasoning, understanding hierarchical relationships, and identifying gaps in logic

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and/or GSuite (Docs, Sheets, Slides) and BI Tools (Microstrategy, Power Bi, Tableau).

QUALIFICATIONS

  • Bachelor's degree required. 

  • 2-4 years of relevant experience. 

  • Demonstrated expertise in syndicated data analysis preferred (Nielsen, IRI, Kantar).

  • Previous experience in industries that include Consumer Packaged Goods, Retail Consulting, Information, Sales, Analytics, and Marketing is beneficial for this role.

  • Strong sense of urgency and accountability to drive client outcomes 

  • Demonstrated strength in maintaining positive client relationships in complex situations & resolving client issues

  • Proven experience at successfully meeting sales revenue targets

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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22d

Client Relationship Manager

A & A Contract Customs Brokers120 176 St, Surrey, BC V3S 9S2, Canada, Remote

A & A Contract Customs Brokers is hiring a Remote Client Relationship Manager

Company Description

Are you someone who thrives at creating connections and excels at customer service? If YES, then we have an exciting opportunity for you as a Client Relationship Manager to join our team!

Who You Are

As a Client Relationship Manager, you have strong interpersonal skills, which you will utilize to support the acquisition of new, as well as the development and management of existing, client relationships.

What You'll Do

You will work with our Sales and Client Service teams to ensure A & A's success in profitability, reputation, and customer satisfaction by continually improving the customer experience.

This role is an excellent opportunity if you are someone who thrives in a collaborative, team-centered environment. 

What’s in it for you?

  • Competitive compensation
  • Benefits (health & dental), Employer RRSP contribution, tuition reimbursement programs, professional training, paid time off as well as other fun perks (ie. Honeymoon High 5, paid sick leave, 16-weeks paid maternity/parental leave, as well as other paid leaves of absence)
  • A & A's office is based in beautiful Surrey, BC (Ability to work remotely) 
  • Monday - Friday (40 hours per week)

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment for over 40 years!

A & A has been successful because of an unwavering commitment and focus on meeting the needs of our clients. We are a full-service international customs brokerage company.  Being a part of our team means sharing in our excitement about cross-border trade and customs clearance.

Job Description

How you'll make an impact

  • Strategically manage 80+ accounts and determine a baseline NPS score for each
  • Manage the experience of these accounts to ensure all needs are successfully supported through each phase of the renewal, new business, and implementation lifecycle, as well as marketing initiatives. 
  • Maintain a 97% retention rate of 80 key accounts (based on client satisfaction)
  • Gain 12 major account referrals per year
  • Grow existing major accounts revenue by 3%
  • Support sales initiatives to help generate new business including new client acquisition by onboarding & celebrating new accounts 
  • Create activity rhythm for new and existing accounts
  • Monitor the competitive environment by gathering input on market pricing, products, services, activities, etc

Qualifications

What you'll bring to this role

  • 3 or more years of experience in client service setting providing exceptional service to high-value clients 
  • Sales and/or marketing experience an asset
  • Customs Brokerage or industry-related experience is an asset 
  • Strong interpersonal, oral, and written communication skills
  • Experienced team player with a high degree of integrity and accountability
  • Strong analytical, negotiation, attention to detail, and decision-making skills
  • Proven ability to manage multiple competing projects and deadlines
  • Excellent computer skills including all Google Suite for Business (Sheets, Docs, Slides)

Additional Information

Our future depends on bright, energetic people with a strong desire to learn, grow and play an integral part in our business growth and successes. We invite you to bring your skills to our company and see what A & A has to offer.


#ServewithEthusiasm #MakeitHappen #PlayasaTeam #Learn&Grow

To learn more about us, visit: https://www.aacb.com/

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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25d

Client Relationship Manager

Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote
2 years of experienceDesign

Experian is hiring a Remote Client Relationship Manager

Job Description

We would love you to join us at Experian in our Business Information Services’ Client Care organization. We are seeking a self-motivated individual with experience in delivering exceptional customer service.

 

As the ideal candidate you will be extremely well-organized and have a strong focus on the client experience. You will quickly learn the details, our products, the role and be able to present our commercial offerings suite. You must be comfortable with ambiguity at times, adapt to shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction. You will partner with a broad array of internal stakeholders, including other members of our world-class product, sales, technology, credentialing, and support teams.

 

What you’ll be doing

 

·       Leading demonstrations of new products and services with clients and sales partners

·       Engaging in the pre-sales phase of the customer lifecycle to assist in driving new business

·       Helping to identify renewal and upsell opportunities

·       Consulting with clients on current and upcoming projects to define project specifications, implementation and process design details

·       Participating in client visits and onsite trainings

·       Coordinating internal resources to ensure successful project completion

·       Monitoring and understanding client usage behaviors to identify and address positive and negative trends

·       Providing product training to users and analysts to ensure effective use of our services within a client’s environment

·       Managing the delivery of Experian products and services to satisfy the technical needs of the client as directed in the Statement of Work

 

What your background looks like

 

·       Requires bachelor’s degree or 4 years of equivalent experience

·       2 years of experience in customer support

·       1 year of project management experience

·       Superior customer service skills

·       Strong oral and written communication skills, including presentation skills

·       Strong problem solving and analytical skills

·       Strong PC skills

·       Good knowledge of commercial data industry

·       Good organizational and project management skills

Perks

 

·       During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.

·       Three weeks of vacation to start, plus five sick days, two volunteer days, and eleven paid company holidays

·       Competitive pay and a comprehensive benefits package, including a 10% bonus target

·       Employee stock purchase program and 401K matching with immediate vesting

·       Flexible work schedule and relaxed dress code

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

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NielsenIQ is hiring a Remote Client Manager, Online Shopper Insights - Remote

Job Description

Job Description

Client Manager 

ABOUT THIS JOB 

Client Manager  Inspire better, bolder decisions for our customers through our analytical insights and presentations.  Key activities include developing joint business plans with our customers and driving value for our customers to enable their success.  Engage customer contacts and unlock new stakeholders across the customer’s organization, generate lead opportunities for NIQ solutions that will meet customer needs and enable cross-sell and upsell opportunities, coach NIQ team to advance their analytical and customer business acumen.  

RESPONSIBILITIES INCLUDE: 

  • Lead commercial strategy and sales of NielsenIQ’s solutions 

  • Develop commercial elements of joint business plan

  • Develop NIQ account plan & sales strategy

  • Empathize with and anticipate our customers’ needs and are ready with solutions.  Influential, forward-thinking, and unbiased source of truth for the industry.

  • Develop strategies to win based on client segmentation and product market fit

  • Build meaningful client relationships with client stakeholders and teams

  • Drive everyday value to enable our customers’ success

  • Represent voice of customer to internal product development, product marketing, communications and delivery teams 

  • With a high degree of urgency, uncover and disseminate retailer, manufacturer and competitive intelligence

  • Represent NielsenIQ externally, in thought leadership, as part of industry conferences and/or with the media 

  • Work collaboratively with other product sales leads & cross functional partners 

  • Coach and develop NIQ team to advance analytical skills and support of customer

A LITTLE BIT ABOUT YOU 

Do you have the necessary skill set to be successful in this role? 

Are you passionate, with proven ability to synthesize multiple data sources into cohesive analyses that drive outcomes and value for our clients?  Are you an excellent people leader with the ability to support, mentor and inspire better and bolder decisions? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution?

QUALIFICATIONS 

  • 5 years’ experience in a relevant industry (CPG, consulting, sales)

    • Relevant experience with research techniques & solutions in the related industries of Consumer Packaged Goods, Consulting, Information, Sales, Analytics or similar

  • Effective in senior level communications, influencing & negotiation

  • Mission-driven and passionate about serving a purpose and driving value for client business

  • Excellent awareness of market conditions and client business environment

  • Demonstrated record of creating and growing sales revenue year over year 

  • Analytic and insight team leadership 

  • Proficient in Microsoft Office software

  • Familiarity with NielsenIQ tools, applications and platforms a plus 

  • Willingness to travel will depend on the location of the candidate's residence.  Location requirements are flexible.

 

 All your information will be kept confidential according to EEO guidelines.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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30d

Manager Relation Client externalisée (Outsourcing Manager) - M/F

Europcar Mobility Group17th arrondissement of Paris, 75017 Paris, France, Remote
Bachelor degreec++

Europcar Mobility Group is hiring a Remote Manager Relation Client externalisée (Outsourcing Manager) - M/F

Company Description

À propos d’Europcar Mobility Group

Europcar Mobility Group est l’un des principaux acteurs du secteur de la mobilité et est une société cotée sur Euronext Paris. Europcar Mobility Group a pour mission d'être la « mobility service company » préférée des clients, en offrant des solutions alternatives attractives à la possession de véhicules, avec une large palette de services de mobilité : location de véhicules, services chauffeur, auto-partage (carsharing), scooter-partage. La satisfaction des clients est au cœur de la mission du groupe et de l'ensemble de ses collaborateurs et cet engagement vient nourrir le développement permanent de nouveaux services. Europcar Mobility Group opère à travers différentes marques pour répondre aux besoins spécifiques de chaque client ; ses 4 marques majeures étant : Europcar® - le leader Européen de la location de véhicules, Goldcar® - la plus importante société de location de véhicules low-cost en Europe, InterRent® – marque « mid tier » à destination des clients loisirs et Ubeeqo® – leader européen du car-sharing (BtoB, BtoC). Europcar Mobility Group propose ses différentes solutions et services de mobilité dans le monde à travers un vaste réseau dans 140 pays (incluant 20 filiales en propre en Europe et 2 en Australie et Nouvelle Zélande, des franchisés et des partenaires).

Plus d’informations sur: www.europcar-mobility-group.com

-----------------------------------------

About Europcar Mobility Group

Europcar Mobility Group is a major player in mobility markets and listed on Euronext Paris. The mission of Europcar Mobility Group is to be the preferred “Mobility Service Company” by offering alternative attractive solutions to vehicle ownership, with a wide range of mobility-related services: vehicle-rental, chauffeur services, car-sharing and scooter-sharing. Customers’ satisfaction is at the heart of the Group’s mission and all of its employees and this commitment fuels the continuous development of new services. Europcar Mobility Group operates through multi brands meeting every customer specific needs; its 4 major brands being: Europcar® - the European leader in vehicle rental services, Goldcar® - the most important low-cost car-rental company in Europe, InterRent® – ‘mid-tier’ brand focused on leisure and Ubeeqo® – one of the European leaders in car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide solutions through an extensive network in 140 countries (including 20 wholly owned subsidiaries in Europe, 2 in Australia and New Zealand, franchises and partners). 

Further details available at: www.europcar-mobility-group.com

Job Description

Our ambition is to be our customer’s mobility companion for daily life, work and travel.

●       One customer experience, joining the dots between car rental and Carsharing (digitized customer journey, deskless automated stations, New app and check in at station) based upon our customers’ feedbacks and expectations

●       One global customer care organization

●       One customer data platform, consistent among all countries and brands

Europcar Mobility Group aims at creating a conclusive experience at every customer touchpoint.

The Customer Engagement department is made up of 2 pillars:

●       Customer satisfaction:  identifies customer experiences improvement areas through data collection and analysis ( NPS, CSAT, verbatim) and capturing customers’ feedback at the adequate touch points (moment of truth) in all countries

●       Customer service: delivers a normative level of excellence in our operation support to customers, through outsourcing model, creates or adapts ways of work to answer customer’s new expectations

Main functions

●       Responsible for the operational management of EMG Outsourcing partners

●       Monitor the overall performance of countries operational results

●       Ensure coordination between countries and outsourcers

●       Launch new customer service activities

 

Main functions

●       Responsible for the operational management of EMG Outsourcing partners

●       Monitor the overall performance of countries operational results

●       Ensure coordination between countries and outsourcers

●       Launch new customer service activities

 

Core Missions:

●       Manages the overall relationship with the Group Outsourcing partners :

o    Operational implementation,

o    Global performance delivery & monitoring, in line with Europcar group objectives & operational contracts commitments

o    Respect of contractual financial commitments & invoicing controlling

●       Steers countries portfolio to reach targeted results

●       Codesigns the yearly & monthly updates of countries multichannel production forecasts, and is in charge of their consolidation for rolling monthly updates towards business partners

●       Supervises flow management for central / local operational teams & outsourcing partners (load balancing, volumes allocation based on performance / capacities / costs)

●       Monitors and controls the performance/SLA delivery of outsourcing partners, and the respect of contract commitments by both parties (Europcar & outsourcers)

●       Monitors the forecasts & budget follow-up for each outsourcing partners, in liaison with the EC countries operations

●       Manages transversal projects linked to customer service evolution/improvement (acts as a Project Manager)

●       Identifies processes/tools improvement and follows-up action plan

●       Participates actively to strategic transformation plans (sales & contacts strategies)

Qualifications

Previous experience : 

  • External partners management
  • Consulting firm and/or in a strategy or operational improvement role in a company on Customers programs is preferable
  • Confirmed experience within international operations environment

   Education level / certificates : Bachelor degree

Languages : 

  • French : fluent
  • English: strong written, oral, and presentation communication abilities

Skills and Experiences:

  • Strong desktop software skills, especially MS Excel, PowerPoint and Access
  • Knowledge of and experience in negotiating with outsourcing Partners and service providers
  • Experience managing SLA’s with vendors and internal customers
  • Experience following up the delivery of Outsourcing Partners with significant volumes
  • Experience of Customer relationship operations
  • Experience of Problem resolution
  • Audits, creation of and follow-up triparty action plans
  • Mediation and troubleshooting

Personal characteristics : 

  • Ability to manage vendors
  • Rigorous and methodical in managing budgets and complex cost models
  • Strong analytical skills and are comfortable working with large amounts of information and translating data into clear and concise findings
  • Project management
  • Excellent communication, presentation and interpersonal skills
  • Knowledge and affiliation with Car Rental market is preferable
  • Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders when working as part of team
  • Maturity, understanding of organizations, sense of situations

Additional Information

This job is available for people with disabilities

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+30d

Associate Manager, Client Service

NielsenIQCincinnati, OH, USA, Remote
Bachelor's degreeDesign

NielsenIQ is hiring a Remote Associate Manager, Client Service

Job Description

Be curious. Be collaborative. Be forward thinking.  Join the Innovation team and work with our clients as a consultant, a problem solver and the voice of Nielsen at our clients.

Position Description

When you join the Nielsen team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As an Associate Manager, Client Service you will:

  • Be a strategic client partner and trusted advisor to key and complex clients

  • Manage the overall success of client projects, from setup to analysis, report writing to presentation delivery

  • Coach and provide detailed feedback to inexperienced analysts and drive development of senior analysts

  • Lead client meetings and own client relationships on a project-to-project basis

  • Maintain client standards: deliverables, terminology, questionnaires, study designs, etc.

  • Works cross-functionally and with account team leadership to deliver against client needs

  • Drives repeat business and sales revenue through outstanding project delivery

 General Skills

  • Understands Nielsen’s Innovation Practice products and services, forecasting theory and broader Nielsen solutions that impact innovation

  • Builds deep client relationships and is viewed as a trusted advisor

  • Ability to manage client expectations through the life-cycle of a project, ensuring client satisfaction by providing feedback, insights and updates in a timely manner

  • Grows relationships with clients

  • Strong analytical and communication skills; excellent attention to detail

  • Drives successful innovation outcomes for clients

  • Able to act independently, problem solver

Background and Technical Skills

  • Bachelor's degree required                                                               

  • 2-4 year experience in market research or sales

  • Strong mathematical and analytical aptitude         

  • Strong Marketing/Research background

  • Relevant experience with research techniques & experimental design

  • Related industries include: Consumer Packaged Goods, Consulting, Information, Sales, Analytics            

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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+30d

Sr Client Manager, SaaS Social Advertising

salesforceDynamicsslack

Tiger Pistol is hiring a Remote Sr Client Manager, SaaS Social Advertising

COMPANY INTRODUCTION:
Tiger Pistol, the most award-winning social advertising platform of 2020,  continues to experience explosive global growth.Our Collaborative Advertising Platform™ utilizes advanced technology and automation to unite brands with their channel partners (retailers, dealers, agents) to acquire and engage new customers within their local communities. 

With offices in Austin, TX (HQ) and Cleveland, OH, we are a fun, collaborative, hardworking team that is passionate and laser-focused on building best-in-industry advertising technology that delivers significant value and returns for our clients. We are currently seeking an experienced Client Manager. Client Managers (CM) are responsible for strategically managing the growth of assigned client accounts. The CM is responsible for delivering results for the client by cross-functionally working with internal stakeholders from Product and Customer Engagement. The CM works directly with clients to ensure client retention, satisfaction, results, and overall platform growth across their assigned client portfolio.

RESPONSIBILITIES:

  • Form deep and enduring relationships with senior decision-makers at clients, serving as a trusted advisor to their business and demonstrating ongoing value by driving client outcomes
  • Develop a deep understanding of the client and their industry; including business initiatives, industry trends, competitive landscape, and marketplace dynamics
  • Add strategic value to the relationship and grow from initial opportunities to multi-year relationships
  • Problem solve and operationalize issues raised by clients and end-users
  • Identify growth opportunities and potential risks for each individual client
  • Liaise with relevant internal stakeholders and teams, such as Product & Engineering, Operations, Client Solutions, and Marketing, to ensure service is delivered
  • Take ownership of the financials for clients including forecasts, budgets, and investments

REQUIREMENTS:

  • 5+ years experience in Client Management
  • 3+ years in Digital Marketing with a year or more of Facebook Advertising Experience
  • Familiarity with managing 3rd party advertising platforms and/or SaaS platforms
  • Comfortable managing senior-level relationships with clients, including QBRs, status calls, sharing of market trends, and more
  • Ability to clearly and convincingly articulate strategy, social advertising, technology strategies to the executive level.
  • A strong balance of relationship management, project management, and digital marketing expertise
  • Able to excel at juggling multiple clients, projects, and timelines at once
  • Comfortable collaborating with a team and working autonomously on projects
  • Experience using common business tools like SalesForce, Slack, Google Workspace, Microsoft 365, or similar
  • Real estate industry experience is not required but is a plus
  • Fluency in multiple languages is not required but is a plus
  • Bachelor’s degree in a related field is not required but is a plus

WHAT TIGER PISTOL OFFERS

  • Scale-up company with strong growth year-over-year
  • An exceptional development team, extremely high standards, and belief in providing autonomy
  • A fun, energetic, and highly collaborative company environment
  • Competitive Salary, 401K, Healthcare benefits, generous paid time off, and flexible work from home policy

COMPANY OVERVIEW
Named to the Inc. 5000 List of thenation's fastest-growing private companies, Tiger Pistol isthe only collaborative social advertising platform that delivers local activation on a global scale. Founded in 2011 in Melbourne Australia as a full-service digital marketing agency, Tiger Pistol now has its product development roots firmly established in Austin, TX.Tiger Pistol's Collaborative Advertising Platform™ utilizes advanced technology and automation to unite brands with their channel partners (retailers, dealers, agents) to acquire and engage new customers within their local communities.We have been an official Facebook Business Partner since 2013 and are thelargest third-party publisher of collaborative social ads in the world, supporting clients in 22 global markets with more than 500,000 campaigns published annually.

If you’ve gotten to this point, we hope you're feeling passionate about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Tiger Pistol’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Tiger Pistol is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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+30d

Manager, Client Services

MuteSix1 University Avenue, Toronto, ON, M5J 2P1, Toronto, Canada, Remote
Ability to travel

MuteSix is hiring a Remote Manager, Client Services

Company Description

Cardinal Path leverages digital analytics to deliver insight, understanding and outcomes that create competitive advantage for our clients. We engage at the strategic, business, and technical level to generate tangible and quantifiable value for our partners.

Cardinal Path is continuing its rapid growth, and we are looking for a Manager of Client Services to expand our growth opportunities with top clients and help shape our Client Services team for the future.

The Manager of Client Services will provide strategic oversight and revenue growth on a book of client businesses. The optimal candidate will have an expertise in digital media principles and apply them to defining, planning and executing against a client’s objectives. A successful Manager must be an effective communicator and possess the ability to guide direct reports to execute against similar responsibilities. They must be comfortable mining for new revenue opportunities and developing a plan for bringing those opportunities to fruition. They must possess excellent active listening skills to understand client needs and translate those needs to business opportunities.

Job Description

  • Within a set of clients, oversees and guides staffing, strategy, quality of work, and budgeting; clearly identifies and communicates the clients’ business strategy and needs cross-functionally within Cardinal Path.

  • Supports the creation and execution of Analytics Plans that drive actions and outcomes to grow clients’ business. Creates and maintains solid client relationships, with a focus on strategy development, report delivery, and client communication.

  • Develops a revenue generating plan for clients through incremental and new opportunities rooted in a deep understanding of the Cardinal Path offering coupled with research of clients’ business.

  • Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business.

  • Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction.

  • Supports the Client Services team to ensure quality execution that drives toward clients’ business objectives and key metrics. Evaluates performance, challenges, and opportunities with their redirect report(s) to ensure client goals are met or exceeded.

  • Works with a cross-functional Cardinal Path team to execute work plans, meet plan deadlines, customer expectations and program milestones.

  • Enhances staff accomplishments and competencies by planning delivery of solutions; answers technical and procedural questions for less experienced team members and works to improve internal processes when/where necessary.

  • Promotes the mission and values of the organization both internally and externally.

  • Support the training of other team members while creating a thriving environment of learning.

Qualifications

  • Bachelor’s degree in marketing, advertising, communications, engineering, mathematics or statistics. 

  • 6-8 years of work experience with large digital media engagements.

  • A solid understanding of media strategies and Google platform knowledge as well as digital tactics that can be employed.

  • Proven experience working with large or multi-workstream accounts; including case studies highlighting the growth of accounts that have been managed.

  • Experience managing profitable budgets, meeting deadlines and managing direct reports.

  • Experience working with international client accounts a plus.

  • Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations. Excellent storyteller.

  • Team player: shares what they know, and is comfortable seeking out information to close knowledge gaps of their own. No egos.

  • Ability to travel moderately within North America and internationally as and when required.

Additional Information

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

Verisk is hiring a Remote Client Relationship Manager - Small Commercial Underwriting

Company Description

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at:  www.verisk.com/iso. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

Job Description

The Client Relationship Manager will leverage their Small Commercial insurance expertise to engage with customers and also lead/own the product portion of sales opportunities to ensure effective positioning of the solution’s value proposition and customer comfort with the product capabilities to support the ambitious growth goals of the product line.   

 

Responsibilities 

Manage customer engagement activities for prospective and some existing clients within the Small Commercial and Casualty Underwriting solutions team.   

 

  • Become fluent with and serve as subject matter expert on our Small Commercial and Casualty data and analytics products  

  • Build first-person working relationships with prospective customers to move the sales process forward and with some current customers to ensure they are receiving highest ROI  

  • Develop and present pricing proposals, product capabilities (proofs of concept) and training to both new and existing customers 

  • Provide product utilization reports, analysis of trends and recommendations on product solutions 

  • Serve as “voice of the customer” to assist in resolving any customer challenges between external customers and internal Verisk stakeholders  

  • Act as liaison between internal and external customers in the continued development of and enhancements to both existing and new Small Commercial & Casualty products  

  • Establish and maintain excellent internal relationships with sales team, product development team, and other Verisk family departments 

  • Take ownership and become a motivated advocate for your own contributions in helping to maintain the continued growth of the Commercial Lines Underwriting Department and Verisk as a whole   

Qualifications

  • 5+ years commercial insurance underwriting, producer, or product management experience in a customer-facing role 

  • Quantitative background with a focus on high quality data and analytics 

  • Outstanding interpersonal, oral and written communication skills, including presentation skills.  Ability to communicate effectively (verbally and in writing) with internal staff and external stakeholders 

  • Understands the basics of technology and the convergence of software and data in support of automated underwriting and product delivery 

  • Self-starter comfortable digging into the details of a challenging quantitative problem to solve customer needs 

  • Comfortable speaking in front of a room full of industry executives but can also dive into the depths of product capabilities  

  • Strong critical thinking, analytical problem-solving and negotiating skills; business creativity is a must 

  • Working knowledge of Excel and PowerPoint 

  • Up to 30% travel 

Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority.  Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.

#LI-YD1

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GeBBS Healthcare Solutions is hiring a Remote Client Relations Manager - HIM

GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM) solutions, is seeking highly-motivated individuals with a passion for excellence & collaboration, for careers in the healthcare industry.

 

Job Title: Client Relations Manager – HIM   

Summary:

GeBBS Healthcare Solutions is actively recruiting for a Client Relations Manager - HIM.  This is a full-time position and is anticipated to commence as soon as qualified applicants are identified.  The Client Relations Manager - HIM role is a remote position with domestic and international travel.  The Client Relations Manager - HIM oversees the onsite and remote processes and functions to facilitate high quality, cost effective delivery of services to the client.

Roles and Responsibilities:

  • Conduct Practice assessments for prospective clients and provide findings report to highlight areas of business improvement and revenue leakage.  This includes analysis of client/practice data.  Analyze ATB volumes and dollars across Financial classes and aging groups.  Analyze payment, collection reports.
  • Candidate is responsible for successful kick-off and implementation of new or expanded Revenue Cycle Management(RCM) projects form pilot test phase through training.  This includes participating in the knowledge transfer and aiding in process documentation.  Responsible for finalizing and presenting the work process document to the client for approval.
  • Candidate will monitor service productivity and quality through reports provided by operations to ensure SLA’s are being met.
  • The CRM is the primary liaison between the client’s mid to senior management staff and Managers/Directors of Global Operations.  Ensures any issues or escalations are addressed in a timely manner and to the clients satisfaction.  Follow through to check progress and output consistently.
  • The CRM is responsible for tracking escalated issues and reporting up to the Director of Operations, VP of Operations and VP of Client Relations.
  • The CRM will communicate regularly with the CRD on farming and sowing opportunities.  The CRM will make regular onsite visits to clients to develop rapport and explore new opportunities.
  • Reviews weekly project trackers and conducts state of the client discussions with CRM and Operations.
  • Participate in strategic and tactical Client/Operations calls to propose solutions and keep sight on opportunities.
  • The candidate will guide the Operations tram on RCM Compliance regulations and provide feedback on in house policies and procedures.  Will also document and educate in house management on client compliance requirements.
  • Managing QA staff across all clientele ensuring the highest quality production and audit timelines are met consistently
  • Collaborate with Sales team during proposal and contracting process, manage client relationships and drive new revenue opportunities
  • Act as subject matter expert for the software team to develop audit tools and auditing processes for propriety software along with overseeing user acceptance testing    
  • Assist in development of departmental policies and standard operating procedures.
  • Work on multiple client platforms including encoders and Electronic Health Records and experience managing multiple sites or health systems
  • Maintains strict physician and patient confidentiality and follows state, federal and hospital guidelines for the release of information.
  • Support company Compliance Program by demonstrating adherence to all relevant compliance policies and procedures as evidenced by in-service attendance and daily practice; notifying management when there is a compliance concern or incident; demonstrating knowledge of HIPAA Privacy and Security Regulations as evidenced by appropriate handling of patient information; promoting confidentiality and using discretion when handling patient information.

 

Minimum Qualifications and Requirements:

  • AHIMA Credential Required: RHIT, RHIA or CCS
  • 5+ Years of Audit experience in an acute care facility and/or an audit vendor
  • Multiple EHR systems experience Required: EPIC, Meditech and HPF preferred
  • 3M Encoder Experience Required
  • Excellent verbal and written skills as well as intermediate to advanced knowledge of Microsoft Suite; Advanced Excel skills preferred
  • Must demonstrate the ability to prioritize work to meet the needs of the client and assure performance of the audit team
  • Experience managing a sizeable audit staff domestically; global experience preferred
  • Inpatient and Outpatient SDS audit experience within an acute care setting required
  • Extensive knowledge of HIM functions and processes required

Why Work at GeBBS?

GeBBS delivers a people-oriented, equal opportunity culture that supports a friendly work environment, innovative ideas, and a benefits-rich employee package.

  • Paid Time Off (PTO)
  • Medical, Dental, Vision and Life Insurance
  • AD&D
  • 401K Eligibility

We provide strategic solutions to an expanding customer base of healthcare providers, and medical billing companies. With a current staff of over 4,000 professionals, GeBBS is a 7-time Inc. 5000 honoree as one of the nation’s fastest growing companies.

 “People are our greatest asset” is much more than just an expression to GeBBS.  We make every effort to foster an environment where our teams can find an ideal balance between work and fun. Employees at GeBBS believe in being client-centric, open and ethical, innovative, and outcome-driven.

Equal Opportunity Employer

GeBBS is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.

Learn more about GeBBS Healthcare Solutions

www.gebbs.com

www.linkedin.com/company/gebbs-healthcare-solutions

 

We provide strategic solutions to an expanding customer base of healthcare providers, and medical billing companies. With a current staff of over 8,000 professionals, GeBBS is an 11-time Inc. 5000 honoree as one of the nation’s fastest growing companies.

“People are our greatest asset” is much more than just an expression to GeBBS. We make every effort to foster an environment where our teams can find an ideal balance between work and fun. Employees at GeBBS believe in being client-centric, open and ethical, innovative, and outcome-driven.

Equal Opportunity Employer
GeBBS is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.

Learn more about GeBBS Healthcare Solutions
www.gebbs.com
www.linkedin.com/company/gebbs-healthcare-solutions

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+30d

Client Manager, SaaS Social Advertising

Tiger PistolCleveland, OH
salesforceDynamicsslackc++

Tiger Pistol is hiring a Remote Client Manager, SaaS Social Advertising

COMPANY INTRODUCTION:
Tiger Pistol, the most award-winning social advertising platform of 2020,  continues to experience explosive global growth.Our Collaborative Advertising Platform™ utilizes advanced technology and automation to unite brands with their channel partners (retailers, dealers, agents) to acquire and engage new customers within their local communities. 

With offices in Austin, TX (HQ) and Cleveland, OH, we are a fun, collaborative, hardworking team that is passionate and laser-focused on building best-in-industry advertising technology that delivers significant value and returns for our clients. We are currently seeking an experienced Client Manager. Client Managers (CM) are responsible for strategically managing the growth of assigned client accounts. The CM is responsible for delivering results for the client by cross-functionally working with internal stakeholders from Product and Customer Engagement. The CM works directly with clients to ensure client retention, satisfaction, results, and overall platform growth across their assigned client portfolio.
 

RESPONSIBILITIES:

  • Form deep and enduring relationships with client stakeholders, serve as a trusted advisor to their business and demonstrate ongoing value by driving client outcomes
  • Develop a deep understanding of the client and their industry; including business initiatives, industry trends, competitive landscape, and marketplace dynamics
  • Maintain consistent communication with the assigned portfolio of clients and execute client requests
  • Problem solve and operationalize issues raised by clients and end-users
  • Identify growth opportunities and potential risks for each individual client
  • Liaise with relevant internal stakeholders and teams, such as Product & Engineering, Operations, Client Solutions, and Marketing, to ensure service is delivered
  • Monitor client metrics/SLAs and conduct regular reporting meetings with each client
  • Support the Director, Client Management in general activities
  • Actively contribute to our client's team culture

REQUIREMENTS:

  • 4+ years of Client Management experience, or in a related field
  • 2+ years of digital marketing experience (Paid social, SEM, Programmatic Display, etc.)
  • Effective communication skills both written and verbal with considerable attention to detail
  • Comfortable managing senior-level relationships with clients, including QBRs, status calls, sharing of market trends, and more
  • A proactive approach to identifying and solving issues
  • Experience using common business tools like SalesForce, Slack, Google Workspace, Microsoft 365, or similar
  • Ability to thrive in a dynamic, fast-paced startup environment
  • Experience with 3rd party advertising platforms and/or SaaS platforms is a plus
  • Real estate industry experience is not required but is a plus
  • Fluency in multiple languages is not required but is a plus
  • Bachelor’s degree in a related field is not required but is a plus

WHAT TIGER PISTOL OFFERS:

  • Scale-up company with strong growth year-over-year
  • An exceptional development team, extremely high standards, and belief in providing autonomy
  • A fun, energetic, and highly collaborative company environment
  • Competitive Salary, 401K, Healthcare benefits, generous paid time off, and flexible work from home policy

COMPANY OVERVIEW
Named to the Inc. 5000 List of thenation's fastest-growing private companies, Tiger Pistol isthe only collaborative social advertising platform that delivers local activation on a global scale. Founded in 2011 in Melbourne Australia as a full-service digital marketing agency, Tiger Pistol now has its product development roots firmly established in Austin, TX.Tiger Pistol's Collaborative Advertising Platform™ utilizes advanced technology and automation to unite brands with their channel partners (retailers, dealers, agents) to acquire and engage new customers within their local communities.We have been an official Facebook Business Partner since 2013 and are thelargest third-party publisher of collaborative social ads in the world, supporting clients in 22 global markets with more than 500,000 campaigns published annually.

If you’ve gotten to this point, we hope you're feeling passionate about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Tiger Pistol’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Tiger Pistol is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

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