LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson Voice: LivePerson's revolutionary CCaaS product offers a seamless customer experience across any voice or digital communication channel. Unlike traditional competitors that are optimized for agents and built on selling seat licenses and telco minutes, LivePerson Voice aims to minimize agent seats through increased use of automations with high containment, reduce telco minutes, and overall operating costs while dramatically improving customer satisfaction (CSAT). LivePerson Voice is designed to complete the loop and create a frictionless customer experience. LiverPerson’s VoiceBot is a product offering that provides real-time voice conversations between bots and consumers. It is powered by LivePerson’s VoiceCore Platform, which is a suite of microservices.

You will be working as Senior Technical Lead for LivePerson’s Voice Team to deliver Voice Automations and Voice applications for our brands to resolve common customer interactions and issues. You will have a track record of leading successful software engineering teams.

In this role you will:

• Lead a team of software development engineers
• Designing and developing high-volume, low-latency, enterprise scale applications for mission-critical systems and delivering high-availability and performance
• Design complex high performance backend services using Java
• Design complex solution for Voice based applications
• Development of technical specifications and documentation
• Debug production issues and help maintain existing code
• Participate in on-call rotations

You should be an expert in:

• 8+ years of experience building successful large scale production software systems
• 1- 2 years of experience in leading software engineering teams following agile methods as tech lead or manager  - MUST
• 5+ years of experience in Java programming - MUST
• 2+ years of experience integrating with third-party APIs  - MUST
• 3+ years Experience debugging/testing distributed microservice applications - MUST
• 3+ year of experience with  technologies such as Kafka, Redis and NoSql - MUST
• 3+ years of Experience building RESTful microservices  - MUST
• Experience building voice applications is a plus
• 3+ years of experience in Kubernetes (cluster, load balancer), Google Kubernetes  
• Experience in Cloud Computing Technologies like GCP, AWS is a plus
• Bachelor's degree in Computer Science or a related field

Benefits: 

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
LivePerson Voice: LivePerson's revolutionary CCaaS product offers a seamless customer experience across any voice or digital communication channel. Unlike traditional competitors that are optimized for agents and built on selling seat licenses and telco minutes, LivePerson Voice aims to minimize agent seats through increased use of automations with high containment, reduce telco minutes, and overall operating costs while dramatically improving customer satisfaction (CSAT). LivePerson Voice is designed to complete the loop and create a frictionless customer experience. LiverPerson’s VoiceBot is a product offering that provides real-time voice conversations between bots and consumers. It is powered by LivePerson’s VoiceCore Platform, which is a suite of microservices.

We are looking for a full stack SDE II with frontend focus to join our team. In this role you will develop, design the C2M services using NodeJS and Javascript.

You Will

• Build and maintain scalable web applications
• Develop Javascript backend services (with NodeJS)
• Deliver testable, maintainable, and high-quality code
• Engineering duties include technical design, implementation, testing, support and participation in peer code reviews.
• Collaborate and interact with multiple engineering and Product teams

You Have

• 4+ years of experience in development of Microservices, RESTful API, backend systems
• Frontend Web Frameworks - Vue, Angular
• Backend Web Frameworks -  NodeJS
• Code repository and deployment pipelines - GIT, Docker and Kubernetes
• Relational or non relational databases experience, including MySQL and Cassandra.
• Experience in Kubernetes is a plus
• Experience in AWS is a plus
• Graduate degree in Computer Science, Statistics, or another quantitative field.

You should be an expert in:

• • Strong programming skills in NodeJS/Typescript (3 years) - MUST
  • Working knowledge of technologies such as Kafka, Redis and NoSql (1 year) - MUST
  • Experience with Git (1 years) - MUST

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The Role

In this role, you'll be given lots of responsibility and the opportunity to have true ownership as we build out the product. This is a unique opportunity to use your engineering powers to make a direct impact in people's lives. We need a Staff Site Reliability Engineer who is enthusiastic about building reliable, scalable, and flexible systems to support our growing team, product, and user base. You'll work with other engineers to reliably release and maintain services, and help define and meet internal and customer-facing SLA's and SLO's.

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Manage and orchestrate Cloud Resource (AWS) configuration using Infrastructure As Code (Terraform) to empower engineering staff to embrace a DevOps culture of Self Service Ownership
• Develop and govern Observability (Datadog) best practices for tracking platform performance and health trends to meet customer SLAs and lead technical decisions with strong supporting evidence
• Create solutions that dynamically scale based on demand with enough flexibility to pivot for fast changing project requirements while maintaining a balance of good versus perfect
• Provide strong and consistent communication updates on technical progress or blockers to keep stakeholders informed while additionally creating appropriate documentation on technical design to spread knowledge and reduce information silos
• Participate and respond to 24/7 on-call critical alerts and follow documented incident investigation procedures to reestablish customer facing feature availability
• Maintain HIPAA, GDPR, SOC-2 compliance and general security through best practice implementation

Who You Are

• At least 8+ years of experience in software engineering with 4+ years experience in DevOps
• Cloud Provider (AWS, GCP, Azure) experience on managing resources through Infrastructure As Code (Terraform) 
• Container Orchestration (ECS or K8s) experience to confidently build, test, and release containerized applications for multiple environments and regions
• Knowledge of Observability best practices across common cloud resources (EC2, ECS, RDS, DynamoDB, S3, SQS, Eventbridge) with experience on rolling out enhancements across a distributed platform with scale in mind
• Experience with shell scripting for *nix systems
• Experience with Networking for web applications
• Effective at communicating ideas through writing and diagramming
• Comfortable working with a distributed development and ops team
• Familiarity with AWS: ECS and cloud hosting, Gitlab: CI/CD, Python: Django, Flask, aiohttp, Bash, Data: PostgreSQL, Redis, Monitoring: Datadog and Sentry, IaC: Terraform, Packer

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Split is dedicated to empowering the world's product decisions, facilitating engineering and product teams to release features rapidly and securely. As a Backend Software Engineer, you will play a crucial role in building our CORE platform. This includes leading feature development for Split’s backend stack, designing and implementing APIs, and optimizing code for scalability, speed, and stability. Key technologies in our stack include Java, GoLang, MongoDB, Kafka, Redis, among others. This position will be a hybrid role with 2 days per week in the Redwood City, CA office. 

We believe in learning and development. We encourage you to apply even if you are uncertain about a few requirements.

We Value the Journey: Your Days at Split

We make the most of every day acting with urgency and determination. 

• Collaborate with a geographically distributed team of software engineers, product managers, and designers to develop services enabling swift and secure feature releases for customers.
• Actively contribute to evolving our product by suggesting ideas and solutions to enhance functionality and user experience, and implementing them effectively.
• Evaluate new technologies and methodologies to enhance our codebase and conventions.
• Innovate ways to optimize service performance.
• Take ownership of service operations in production, including participating in on-call rotations.
• Conduct regular code reviews, pair programming sessions, and collaborative design workshops.
• Contribute to product reviews and team meetings, offering technical expertise to scope, estimate, and prioritize work.

We Believe in Bold: About You

Experimentation is core to our culture – let’s iterate til’ we win. 

• Over 5 years of professional software engineering experience.
• Proficient in written and verbal communication.
• Strong problem-solving skills.
• Team player mindset.
• Deep understanding of data structures and computer science fundamentals.
• Possess a growth mindset with a keen interest in career development.
• Prioritize clean and modular code and demonstrate a commitment to adopting software development best practices for efficient teamwork and continuous delivery.

The team at Sponge has built a global reputation for pushing boundaries on what is possible in the digital learning space.  From international organisations focused on global change to companies whose products you probably use every day, we design learning applications that are effective, engaging and focused on making a difference to the lives of all our learners.  

As a Senior Software Engineer at Sponge, you will be working within a cross-functional agile team of product, engineering and DevOps. While this role will primarily focus on backend development, it’s important to have a firm grasp of the full stack and how things work end-to-end across the applications.  

So, what do our Senior Software Engineers do?  

The role is part of the Product and Engineering team, reporting to the Lead Software Engineer. The software engineers work as part of a team on a number of eLearning applications in the portfolio, with the major one being our learning management platform.  

You will be proactively shaping the engineering roadmap, evolve the way we develop and help take engineering to the next level, with focus on accelerating delivery, grow adoption of best practices, improve quality, and all with an enthusiastic and practical attitude.  

Technologies we work with:  

• Python, using frameworks including Django and FastAPI 
• Postgres , Redis,  
• Sentry, Grafana  
• Docker, Kubernetes  
• Terraform 
• AWS/GCP 
• GitHub 
• Linux (Debian/Alpine preferable)  
• Build pipelines (GitHub Actions)  

We’re looking for people who have experience with:  

• At least 5 years of proven experience as a Python developer  
• Django, Flask or similar frameworks  
• Continuous integration and deployment tools and techniques  
• Designing, planning and leading development on sets of related stories
• Writing clean, testable, maintainable code
• Designing and development of RESTFul APIs
• Performance tuning and optimisation
• Designing and using relational databases to store and query complex data
• Handling large datasets and designing for scalability
• Finding ways to improve system robustness, resilience and stability  

We’re looking for people who can demonstrate:  

• Logical thinking and problem solving  
• Aptitude and keenness to learn new tech and processes  
• Good communication skills (written and verbal) to work as part of a close-knit team  
• Willingness to coach and mentor more junior colleagues  
• Ability to constructively peer review other people’s code  
• Understanding of the importance of security and how to engineer secure systems  
• Ability to understand whole systems and how their various parts fit together  
• User-centric design  

Qualifications needed:  

Minimum of Bachelor's degree in computer science, software engineering, or related field.  

What we will give you:  

Our software engineering teams are crucial to the work we do at Sponge, so what would you get in return for joining them? You would have the opportunity to work for a forward-thinking company focused on success, well-being and career development. The opportunity to work with and learn from a team of exceptionally talented people whist working in a supportive and creative environment.  

Location  - Hybrid and Remote opportunities available for this role.

Our new headquarters is in the Bristol area (The Paintworks) we offer flexible working hours, and there are remote and hybrid options for this position to suit your preferences.

We offer a mix of home and office working because we believe both are necessary for a high performing team. We know you need some time to concentrate and avoid constant commuting, so homeworking is essential and we are happy to tailor this to suit the individual offering hybrid or remote working options.

We currently have main offices in the UK in Bristol  and in Europe in Berlin and Brussels.

Be you, with us!  

At Sponge, we are all different. And that’s what makes us great! We hire talented people with different and diverse backgrounds, stories, and perspectives not just because it’s the right thing to do, but because it makes us stronger.   

We are actively working and committed to increasing diversity in our teams and management positions. It’s our ambition to create an inclusive environment where we can all be ourselves together.   

What’s next?  

If this sounds like you, then you’re on your way to joining a forward-thinking industry leader and a team of like-minded, exceptionally talented people. Simply send us your CV, and we will be in touch.  

We can’t wait to hear from you!  

The team at Sponge has built a global reputation for pushing boundaries on what is possible in the digital learning space.  From international organisations focused on global change to companies whose products you probably use every day, we design learning applications that are effective, engaging and focused on making a difference to the lives of all our learners.  

As a Lead Software Engineer at Sponge, you will be working within a cross-functional agile team of product, engineering and DevOps. While this role will primarily focus on backend development, it’s important to have a firm grasp of the full stack and how things work end-to-end across the applications.  

So, what do our Lead software engineers do?  

The role is part of the Product and Engineering team, reporting to the Head of Technology. The software engineers work as part of a team on a number of eLearning applications in the portfolio, with the major one being our learning management platform.  

You will be proactively shaping the engineering roadmap, evolve the way we develop and help take engineering to the next level, with focus on accelerating delivery, grow adoption of best practices, improve quality, and all with an enthusiastic and practical attitude. 

Technologies we work with:  

• Python, using frameworks including Django and FastAPI 
• Postgres , Redis,  
• Sentry, Grafana  
• Docker, Kubernetes  
• Terraform 
• AWS/GCP 
• GitHub 
• Linux (Debian/Alpine preferable)  
• Build pipelines (GitHub Actions)  

We’re looking for people who have experience with:  

• At least 5 years of proven experience as a Python developer  
• Django, Flask or similar frameworks  
• Continuous integration and deployment tools and techniques  
• Designing, planning and leading development on sets of related stories
• Writing clean, testable, maintainable code
• Designing and development of RESTFul APIs
• Performance tuning and optimisation
• Designing and using relational databases to store and query complex data
• Handling large datasets and designing for scalability
• Finding ways to improve system robustness, resilience and stability  

We’re looking for people who can demonstrate:  

• Logical thinking and problem solving  
• Aptitude and keenness to learn new tech and processes  
• Good communication skills (written and verbal) to work as part of a close-knit team  
• Willingness to coach and mentor more junior colleagues  
• Ability to constructively peer review other people’s code  
• Understanding of the importance of security and how to engineer secure systems  
• Ability to understand whole systems and how their various parts fit together  
• User-centric design  

Qualifications needed:  

Minimum of Bachelor's degree in computer science, software engineering, or related field.  

Location  - Hybrid and Remote opportunities available for this role.

Our new headquarters is in the Bristol area (The Paintworks) we offer flexible working hours, and there are remote and hybrid options for this position to suit your preferences.

We offer a mix of home and office working because we believe both are necessary for a high performing team. We know you need some time to concentrate and avoid constant commuting, so homeworking is essential and we are happy to tailor this to suit the individual offering hybrid or remote working options.

We currently have main offices in the UK in Bristol  and in Europe in Berlin and Brussels.

What we will give you:  

Our software engineering teams are crucial to the work we do at Sponge, so what would you get in return for joining them? You would have the opportunity to work for a forward-thinking company focused on success, well-being and career development. The opportunity to work with and learn from a team of exceptionally talented people whist working in a supportive and creative environment.  

Be you, with us!  

At Sponge, we are all different. And that’s what makes us great! We hire talented people with different and diverse backgrounds, stories, and perspectives not just because it’s the right thing to do, but because it makes us stronger.   

We are actively working and committed to increasing diversity in our teams and management positions. It’s our ambition to create an inclusive environment where we can all be ourselves together.   

What’s next?  

If this sounds like you, then you’re on your way to joining a forward-thinking industry leader and a team of like-minded, exceptionally talented people. Simply send us your CV, and we will be in touch.  

We can’t wait to hear from you!  

About The Role:

We're looking for a Principal Ruby on Rails Engineer to build and support critical, client-facing and internal systems that provide real-time roadside assistance to a diverse customer-base, which range from OEM & Insurance carriers to connected vehicles. This individual will lead initiatives through all technical roadmap phases- design, implementation, testing, and maintenance, while continuously improving system health & quality. We are continuously making strides towards a true CI/CD culture and conduct daily Releases, and this individual would be comfortable working in a fast-paced environment, with limited supervision, while maintaining and improving software and reliability metrics.

Key Outcomes:

• Full technical accountability of team product domains and support.
• Principal-level IC code contribution while setting and improving coding practices and standards.
• Work closely with Product managers to set expectations, clarify requirements, and communicate solution designs. 
• Demonstrate technical expertise in multiple domains and mentor other developers on team.
• Collaborate with cross-functional team members on all aspects of product development.
• Identify technical opportunities, draft proposals, architect, plan and implement solutions with the team.
• Instrument monitors and provide post-launch support to live systems.

Requirements:

• You have 10+ years of experience in building large-scale web applications.
• Experience as a Principal engineer on a team of more than 3 engineers.
• Highly proficient in Ruby on Rails(including Sidekiq) and have a track record of delivering successful projects.
• In-depth understanding of systems design, and scalable & reliable-data, API(REST/GraphQL) and presentation layers.
• Expert in data modeling and in working with data storage and retrieval systems, in particular Redis, SQL, Postgres.
• Ability to own complete features and systems end-to-end - conception, breakdown, implementation, deployment.
• Conversant with multiple system, API, and code design patterns and paradigms, and can advocate and influence peers to adopt and implement effective practices.
• Appetite to learn new technologies quickly and onboard to stack.
• A self-starter, results-oriented individual with excellent problem solving skills.
• CS or Engineering related Degree.

Nice To Haves:

• GraphQL
• Elastic Search
• Datadog
• ReactJS
• CircleCI/Harness

The Role

The benefit of working at a start-up is that you'll be given lots of responsibility and the opportunity to have true ownership as we build out our products. This is a unique opportunity to use your coding powers to make a direct impact in people's lives. We need a full-stack engineer to join our platform team, someone who can pick up and understand complex technical areas quickly, is enthusiastic about building new products, and can develop scalable systems in a maturing service-oriented architecture. We are hiring across Tech to: 

• Create best-in-class member experiences, anchored on sustainable care products that blend innovative cost-effective care modalities, drive positive outcomes, and meaningful engagement
• Offer enterprise capabilities required to fundamentally change the future of mental health care delivery, and ensure Modern Health drives positive outcomes at scale and across the globe
• Empower our engineers to deliver software that is high-quality, secure, and scalable

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Full stack web application development with a focus on platform & engineering enablement
• Define strategy for code/app performance, develop guidelines & best practices for the rest of the engineering organization
• Evolve our testing (unit, integration, end to end) and work with other teams to adopt standards
• Champion code quality, with an eye out for tracing, instrumentation, and metrics 
• Implement web and mobile user experiences using React & React Native
• Build and maintain GraphQL APIs powered by Python services (Django, Flask) 
• Engineer efficient and reusable systems that drive complex web and mobile applications 
• Maintain HIPAA and GDPR compliance and general security through best practice implementation 
• Tackle tough design and product problems 
• Work collaboratively with across teams & functional areas to deliver delightful user experiences 
• Write and maintain technical documentation, unit tests, and integration tests 
• Be a thought leader

Our Stack

• React, React Native, Typescript, Redux, Webpack
• GraphQL, REST
• Python, Django, Flask, aiohttp 
• PostgreSQL, Redis 
• Docker
• Amazon Web Services (AWS) including ECS, RDS, Cloudfront, etc.

Who You Are

• 5+ years of relevant software development experience in one or more general purpose programming languages 
• At least 2+ years of production experience in full stack web development including working with React, Javascript, Typescript, and Python
• At least 2+ years of production experience in Python strongly preferred
• Experience building and maintaining GraphQL and/or REST APIs
• Experience with scaling relational databases (e.g. PostgreSQL) and writing performant queries 
• Excellent written and verbal communication skills 
• Ability to work effectively with and mentor a distributed development team
• Passion for building something to improve the lives of others
• Experience leading and architecting large-scale projects as a technical thought leader

Bonus Points

• Working with AWS or other cloud platforms
• Working at a high growth startup 
• Working on SaaS software 
• Working in Health Tech or HR

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement