About the Role:

Bloomreach is seeking a motivatedStrategic Account Manager who loves driving revenue growth and successful outcomes for some of the world’s leading companies. 

In this role, you’ll be helping customers optimize their investment in Bloomreach’s market-leading, algorithm-driven approach to creating a truly connected customer experience.  You are passionate about growing your book of business with successful customer renewals, upsells, and cross-sells. You are a resource quarterback, partnering with internal teams (Customer Success, Product, Marketing, Engineering, Services) to drive meaningful results for your customers. Come join us and be part of the evolution of the digital customer experience. 

Your job will be to:

• Own the relationship with key accounts
• Develop and expand business, through C-level relationships, across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities

In this role you will be responsible for:

• Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
• Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
• Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
• Operate with a sense of urgency with an outcome + results-oriented approach to customer success
• Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-sell and upsell).
• Proactively own renewals in key accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Stay abreast of industry changes and trends
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations

Professional experience

• 6+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, ERP, HCM, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
• Highly collaborative leadership profile. Action and outcome oriented
• Martech | Adtech | Search knowledge is a plus
• Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
• Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
• Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota.
• Knowledge and use of CRM and forecasting tools is required

Excited? Join us and transform the future of commerce experiences.

The on-target-earnings range for this position is $190,000-$225,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional Benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

Are you looking for a cutting-edge tech stack to work with on a daily basis? We are currently expanding our Infrastructure team and are looking for a new colleague to join as a SeniorDevOps / Infrastructure Engineer. The salary starts from €3,500 based on your experience level, and you can work from home or one of our Central Europe offices on a full-time basis. Are you ready to grow with us?

What tech stack do we have for you?

• Python, Golang
• Kubernetes, Terraform, Gitlab
• Google Cloud, GCP Bigtable, GCP BigQuery, GRPC  
• MongoDB, Redis, Elasticsearch, Influxdb, Etcd, Kafka
• Victoria Metrics, Grafana, Sentry

Minimum requirements:

At least 3 years of production experience with:

• Kubernetes - we are looking for engineer that not only deployed applications to a cluster, but who also understands what is happening behind the scenes and can operate 24x7 production 
• GCP (preferred)/AWS/Azure - our solution is built on top of GCP platform. Candidate should be comfortable working with public cloud, understand the risks and benefits associated with running applications in the public cloud, be familiar with infrastructure as a code principle and have ability to make design choices between using cloud managed solutions versus self hosted alternatives
• Python/Go - you should be a solid programmer capable of developing custom tooling

If you don’t meet these requirements, don’t worry we are also looking for Junior DevOps engineers.

How to know if you are good fit:

The qualifications outlined below serve as a guide to determine if your skills and experience align with the requirements of this position:

• Continuous Learning: You have a keen interest in Kubernetes and related technologies, demonstrated by your active engagement in reading and staying updated about them.
• Conference Participation: You have participated in DevOps related conferences, showcasing your commitment to continuous learning and networking in the field.
• Configuration Proficiency: You have hands-on experience configuring pod/container security context, network policies, roles and role bindings, pod affinity, host path, pod disruption budgets, priority classes, node taints, to name a few.
• Resource Optimization: You have analyzed resource usage of applications hosted on a cluster and implemented or suggested changes to resource requests/limits, Horizontal Pod Autoscalers (HPAs), or Vertical Pod Autoscalers (VPAs).
• Cluster Management: You have a deep understanding of the clusters you manage, including the types of machines used in node pools, the reasons for their selection, the enabled or disabled cluster features, the cluster version, and the node autoscaling setup. You have successfully upgraded Kubernetes cluster versions without causing interruptions to live applications hosted on the cluster.
• Terraform Proficiency: You have written a Terraform module with multiple interconnected resources. 
• Monitoring and Alerting: You have experience setting up monitoring systems and configuring alerts. On-duty experience is preferred, along with experience with Grafana and Prometheus.
• DevOps and CI/CD Experience: You have experience with DevOps, Orchestration/Configuration Management, and Continuous Integration technologies such as Terraform, GitLab, Ansible, Docker, etc.
• Team Onboarding and Training: You have experience with onboarding and training new team members, demonstrating your leadership skills and commitment to team growth.

About your team:

The Infrastructure team operates and maintains Bloomreach Engagement core infrastructure built on Google Cloud with security, high availability, costs, and scalability in mind.Our vision is to identify and implement opportunities to achieve a robust, reliable, and efficient infrastructure and development platform. We strongly support DevOps culture: each team is responsible for releasing, operating, and monitoring their own applications.

The role of the Infrastructure Team is to provide a strong foundation upon which all teams can build, for example, manage big infrastructure components like Kubernetes, databases, and cloud components in Google Cloud. An important role of the team is also providing support for developers, reviewing design proposals, validating the performance and availability of applications, and sometimes even developing new core application components like logging or authorization.

Tasks and responsibilities:

In the position of DevOps Engineer, you’d be expected to work with other Engineering teams to design sustainable infrastructure, microservice solutions, and an efficient and robust production environment. Additionally, you’ll be working on a variety of tasks and projects, including automating tools and infrastructure to reduce manual work, monitoring applications and participating in an on-call rotation as required. 

The ideal candidate will be passionate about learning new things, creative, willing to take the initiative, and able to think outside the box to solve problems strategically.

About the Role:

We are seeking a talented and motivated VP of Product Marketingto join Bloomreach's team. As the VP of Product Marketing you will play a pivotal role in shaping our brand's perception and driving revenue growth by developing a compelling product positioning strategy. Working in close collaboration with cross-functional teams, you will gather insights and data from different departments to craft messaging that effectively communicates Bloomreach's value proposition and competitive advantage. 

Your strong leadership skills and ability to prioritize outcomes will enable you to influence and motivate teams to consistently deliver on our brand promise. 

To excel in this role, you must have a deep understanding of Bloomreach's product offering and market, and be able to translate that knowledge into clear and consistent messaging that resonates with our target audience.

Expectations for the role: 

• We are seeking an exceptional VP of Product Marketing to lead thego-to-marketplanning and execution for our expanding portfolio of enterprise SaaS products. This pivotal role requires an individual with a proven track record of informing and driving pricing, positioning, and packaging strategies that can be used for awareness, generating leads, fostering cross-selling, and boosting revenue growth.
• As the VP of Product Marketing, you will be instrumental inbuilding the strategyfor evangelizing our offering across a range of audiences, including analyst relations, sales, customer meet-ups, events/speaking, conferences, and partners. You will lead the research of the market landscape, competitive ecosystem, buyer personas, and customer needs, to inform product positioning and roadmap decisions.
• To scale revenue, you will be responsible for identifyingour value propositionand simplifying our messaging to its most compelling positioning that clearly articulates why we win, how customers can continue to win with us and translating that to consistent messaging, materials and working cross functionally to keep our position consistent and compelling. You will also lead the process for providing solutions for the most effective marketing and selling of Bloomreach's offerings, whether through better sales enablement, competitive positioning, or external messaging.
• In addition, you will be responsible for marketing to theexisting customer baseto drive up-sell and cross-sell opportunities, as well as marketing the "better together" story with partners to drive ecosystem fit and co-sales. You will synthesize insights from vast amounts of market research, customer and partner feedback, and competitor products to define unique selling points and market differentiation.
• You will be expected to develop an effective network todrive impactful changewithin the organization, utilizing your exceptional networking skills to build relationships and gain buy-in from key stakeholders at all levels of the company. You will develop and contribute to our roadmap for the adoption of new products and features, working with colleagues across Product, Marketing, Sales, and Services. With their active involvement, you will ensure that change initiatives are implemented successfully and lead to lasting improvements.
• As the ideal candidate, you possess adeep industry experienceand strategic vision to guide the team in understanding the complexities of our different Product Pillars and positioning us for future growth. Your proven leadership skills will be critical in driving business impact and achieving our strategic goals. As a key member of the executive team, you will collaborate closely with other leaders to develop and execute on cross-functional initiatives that drive innovation and competitive differentiation.
• Finally, you will set clear priorities,inspire and coach your team, and strive to achieve extraordinary results. Your ability to collaborate and influence across departments and teams will be critical in driving the adoption of new processes, systems, and strategies. Overall, your deep industry experience, strategic vision, and leadership skills will enable you to deliver measurable impact and help drive Bloomreach's success in the marketplace.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $200,000-$250,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the Role:

Bloomreach is seeking an exceptionalManager, Order Management & Billings to join our Accounting team. Reporting into our Director of Revenue, this role will lead the global Order Management & Billings teams and will partner closely with the Collections, Revenue Accounting & Deal Desk teams. This is a very hands-on and high visibility role within the CFO organization with opportunities to drive process improvements while focusing on public company readiness. To be successful, the manager requires a strong understanding of the order-to-cash cycle, excellent communication skills, a high degree of detail orientation, and an ability to multitask and meet deadlines. 

Bloomreach prides itself on a virtual-first work environment that provides flexibility to our employees. However, we do have a globally distributed team across the US and EMEA, so depending on your region/timezone you are located, you may be required to work earlier than 9am (MT/PT) or after 6pm (CET) a minimum of 3 days a week in order to successfully partner with your global teammates. 

What you’ll do:

• Lead day-to-day operations of the Billing and Order Management team, including providing the team with clear expectations, targets and goals
• Responsible for related month-end close and audit related tasks and ensuring all individual and team deadlines are met
• Play a hands-on role to drive team success, including reviewing processed orders to maintain high levels of accuracy, assist with clearing out any backlog at month-end as needed, and reviewing complex deals to ensure compliance with bookings policy
• Provide relevant training to the team for new SKUs & product offerings as needed
• Establish SLA for order processing and responses to inquiries, while striving to reduce processing cycle time and error rates
• Manage backlog of orders to be processed and resolve any bookings issues timely
• Process requests for SLA credits / performance credits
• Manage ARR and booking metrics, and own the weekly and monthly reconciliations of bookings (salesforce opportunities to ERP Sales Orders)
• Partners with FP&A and Sales Compensation teams to resolve questions related to bookings and ARR
• Ensure accuracy of invoicing including working knowledge of VAT/Sales Tax rules and Export Compliance 
• Be a self starter and proactively identify and execute on opportunities to gain efficiencies, improve internal documentation, and implement internal controls to elevate the function to public company standards
• Lead by example as a strong partner to other departments across the organization (including Deal Desk and Revenue Accounting on a regular basis)
• Continuously evaluate and optimize processes, striving to deliver higher process automation, improved accuracy and higher customer service
• Perform people management duties such as delivering effective feedback, setting team goals and measuring success, investing time to help develop each team member’s skills and competencies, and completing annual performance reviews
• Ability to demonstrate good common sense and sound judgment
• Assist with projects and initiatives as required

What you’ll bring:

• 8+ years combined of Billings and Order Management experience at fast paced, high growth organizations. SaaS experience preferred.
• Proven experience with process improvements, learning new systems and implementing internal controls
• Netsuite and Salesforce experience required
• Experience with Zone Billing and/or Tessorio is a plus
• Familiarity with Accounts Receivable and Revenue Accounting guidance in accordance with US GAAP
• Strong problem solving skills with the initiative to research and resolve issues independently
• Strong verbal and written communication skills and ability to meet deadlines
• Detail oriented, highly organized, and able to efficiently manage multiple tasks and projects simultaneously
• Proficient in Microsoft Office and strong with Word and Excel
• Desire to work in a fast-growing, exciting, and agile business
• Highly interpersonal and ability to work in a team environment, including teammates in other locations across the world

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $90,000-$120,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Become a Product Researcher for Bloomreach! Help us scale our research operation. Your work will impact the direction of our product for many customers in dozens of different verticals in the e-commerce space. The salary range starts at 2500€ per month gross along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Product Experience Team.

Your job will be to:

1. Broaden quantitative research with data analysis and AI
2. Run and help scale our qualitative research routines
3. Collaborate closely with the Product Experience and Product Management teams

a. Broaden quantitative research with data analysis and AI

• Use our own a variety of tools and AI (including our own Engagement app) to uncover patterns of user behaviour
• Monitor and analyse streams of feedback data such as NPS, CSAT, reviews, adoption
• Visualise the findings in a variety of digestible formats (write-up, presentation deck, video,...)

b. Run and help scale our qualitative research

• Run your own qualitative research to steer the Product organization with the insights from our customers, prospects and new verticals
• Help scale qualitative research by supporting Product managers and Product to streamline the research process
• Present your research findings in a variety of digestible formats (write-up, presentation deck, video,...)

c. Collaborate closely with the Product Experience and Product Management teams

• Collaborate with Product designers, Product managers and Documentation writers on a daily basis
• Look for technological trends to help automate the research process
• Take responsibility for your own personal development as a researcher

Your success story will be:

• In 30 days, you will be fully onboarded and contributing to an ongoing research project
• In 90 days, you will have successfully completed your own research project 
• In 180 days, you will have presented your research findings to the Product Experience team meeting
• In 210 days, you will have formulated and presented your plan to further automate and streamline the research process

You have the following experience and qualities:

1. Professional— experience in data analysis and user research, using AI at work and following new trends in tech
2. Personal — motivation, drive, and fluency in English

Professional experience

• Experience in analysing large data sets and providing actionable insights therefrom
• Acquintance with qualitative user research (ideally in a tech company)
• Experience applying AI for work tasks
• Following new trends in tech

Personal qualities

• Motivation and willingness to work on big, time-sensitive projects
• Drive and self-organization to navigate through ambiguous situations
• Fluency in English and exceptional communication skills for collaborating with the team

Excited? Join us and transform the future of commerce experiences.

We are looking for a dedicated DevOps Engineer to join our Analytics team and help manage and maintain our data platform. Your primary focus will be our in-memory database (IMF), ClickHouse, and the associated services. Our entire system operates on Google Cloud Platform (GCP) and Kubernetes, and it integrates with Kafka, MongoDB, and other services. Your responsibilities will include ensuring the smooth operation of our databases and services, maintaining reliable production monitoring, and developing quality tools and automation for handling new releases, maintenance, and incident management.

The team is working remotely in the Central European Timezone. We are more than happy to meet you in Brno (Czechia) or in Bratislava (Slovakia) where our headquarters is located.

If we piqued your interest, you can chat with Milan, the team's Engineering Manager, or go ahead and apply ????.

Responsibilities

• System Administration: Manage and configure our database systems on GCP within Kubernetes for high availability, reliability, and performance.
• Incident Management: Handle incident responses, perform root cause analysis for critical issues, and participate in a 24/7 on-call rotation.
• Automation and Tools Development: Create and maintain scripts and tools to automate operations and reduce manual tasks.
• Scaling and Resource Planning: Monitor system performance, plan for future scaling, and ensure enough resources during peak times.
• Monitoring and Logging: Set up and maintain monitoring and logging systems to detect and address issues early.
• Backup and Recovery: Develop and manage strategies for data backup and disaster recovery to ensure business continuity.
• Collaboration: Work closely with development and operations teams to align operations with overall business goals.

Qualifications

• Experience: proven experience in DevOps or site reliability engineering, preferably with databases on GCP and Kubernetes. Knowledge of CI/CD pipelines and DevOps principles.
• Skills: Expertise in automation and scripting (e.g., Python, Go, Shell), performance tuning, and managing incidents.
• Tools: Familiarity with monitoring, logging, and automation tools.
• Problem-solving: Strong analytical and problem-solving abilities.
• Communication: Excellent communication and collaboration skills for working with remote teams.
• Adaptability: Ability to work independently and handle multiple tasks in a fast-paced environment.

Our stack

• GitLab
• Prometheus, Grafana, InfluxDB, Chronograf
• IMF (our in-memory database written in C++), ClickHouse, Apache Kafka, MongoDB, and more … 
• Kubernetes (GKE)
• Google Cloud Platform
• Python, Go

Compensations

• Salary ranges from 3800 EUR gross/month based on your seniority and it can get much higher later depending on your performance.
• There's a bonus based on company performance and your salary.
• You will be entitled to restricted stock units ????that will truly make you a part of Bloomreach.
• You can spend 1500 USD per year on the education of your choice (books, conferences, courses, ...).
• You can count on free access to Udemy courses.
• We have 4 company-wide disconnect days throughout the year during which you will be encouraged not to work and spend a day with your friends and family "disconnected".
• You will have an extra 5 days of paid vacation ????. Extra days off for extra work-life balance ????.
• Food allowance!
• Sweet referral bonus up to 3000 USD based on the position.

Your success story.

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on yourfirst tasks. We will help you to get familiar with our infrastructure, release process, tools, and product.
• During the first 90 days, you will have an active role in daily operations, including monitoring, and incident management. You will begin working on small automation projects to streamline routine tasks and improve operational efficiency. You will contribute to the development and maintenance ofinternal tools for monitoring, logging, and automation. You’ll join the 24/7 on-call rotation, with support from experienced team members.
• During the first 180 days, you’ll take ownership of specific operational tasks and projects, working independently and confidently. You’ll contribute to scaling and resource planning initiatives, ensuring the system can handle future growth and peak seasons. And finally, you will get a sense of where the team is heading and you’ll help us toshape our future.

We are looking for a dedicated and ambitious team player who is not only passionate about DevOps but also up-to-date with the latest trends. This role is ideal for someone who is looking for a challenging yet rewarding role in a fast-growing environment. We are fueling a limitless e-commerce experience. Join us!

About the Role:

Do you love the idea of helping some of the world’s biggest and most innovative businesses build immersive and exciting digital experiences? As a Bloomreach Senior Solutions Consultant, you would be one of the trusted advisors in a high-energy, high-performance sales team, involved in multiple stages of the sales cycle. Your job would be to partner with our sales team, helping drive value for our customers by bringing use cases to life through technical deliverables and pre-sales consultancy.

We strive to lay strong foundations in our sales cycles to establish long-term partnerships between Bloomreach and our customers. This role will be supporting the Americas (US, Canada, LATAM). We’re looking for an experienced team member to help shape the tools & processes needed to support Bloomreach’s continued expansion in this market.

Your job will be to:

• Assume the role of Bloomreach Engagement product expert to support the Sales team in a pre-sales capacity
• Support the Sales team with tailored product demonstrations, presentations, and similar deliverables for prospects, customers, and partners focused on driving value through AI-powered personalization with Bloomreach Engagement.
• Partner with Account Executives to develop account strategy and execution across the sales cycle, assisting with activities such as client discovery, product demos, RFPs, and sandbox/POCs
• Acting as an industry & showcase expert for partners, customers, and prospects
• Conduct scoping meetings and create a technical implementation plans to ensure data and use case needs are properly mapped to the platform’s capabilities
• Understand client priorities, challenges, and objectives as part of client discovery 
• Stay updated on the latest features and capabilities of the Bloomreach Engagement platform and educate clients & partners on how to leverage these for their benefit.

You have the following experience and qualities:

• 3-5+ years of relevant experience in Presales, preferably in SaaS or marketing
• Experienced in technical sales (SaaS, Martech, e-commerce, CDP) and can drive a complex technical sales process
• Understands basic concepts of Machine Learning and AI, CDPs, marketing automation, and analytics.
• Is comfortable presenting on technical subjects, including to non-technical audiences
• Have industry experience in retail, e-commerce, marketplace, or D2C brands
• Has development experience in HTML, CSS, JS and web technologies.
• Some proficiency with APIs and integrations, and the ability to work closely with client IT teams.
• Excellent problem-solving skills and the ability to design solutions that meet complex business requirements.
• Strong communication and presentation skills.
• A commitment to continuous learning and staying updated on the latest industry trends and technologies.

Preferred Qualifications:

• Expertise with frontend programming languages (JS/HTML/CSS) and templating languages (e.g. Jinja, Liquid) also a plus

Excited? Join us and transform the future of commerce experiences.

The on-target-earnings range for this position is $160,000-$215,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional Benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

About the role

Bloomreach is seeking a Digital Experience Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side-by-side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.

Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers - educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross-functionally with our Bloomreach teams - Account Management, Product, Technical Services, Business Services, Support - to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.  

A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.

What you'll do: 

• Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
• Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
• Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
• Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
• Own the customer satisfaction and value demonstration in strategic accounts

What you'll bring:

• 2-4 years of professional experience in customer success
• 2+ years of relevant experience in digital experience technologies, retail/ecommerce experience a plus
• Analytical and comfortable identifying stories within raw data
• Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving startup environment
• Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision.
• Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally.
• Strong presentation skills, with creative and out-of-the-box thinking

Bonus Points

• Hands-on SaaS experience 
• Experience with SEO, Site Search, and Merchandising tools 
• E-commerce experience 
• B2B Experience

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $75,000-$95,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health Care including medical, dental, and vision insurance
• 401k Plan with employer contribution

Become a Product Manager for Bloomreach Engagement! The work you do will impact many customers in dozens of different verticals in the e-commerce and retail space. Your work will impact hundreds of millions of customers in the online space globally. The salary range starts at 3500€ per month,along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis,  you’ll become a core part of the Product Team.

What challenge awaits you?

For the first two decades, e-commerce focused on setting up online stores. Today, the challenge is to distinguish oneself in a crowded market. At Bloomreach, we believe that AI-driven personalization is the answer.

We are looking for a Product Managerwho will join our mission and will become part of a team of Activation StreamPMs. 

Activation Stream is the spearhead of Bloomreach Engagement. It provides cutting edge personalization capabilities on top of the collected data by activating them in different channels - Email, SMS/Mobile Messaging, but also in Ad audiences or Web & Mobile personalization, as well as via ready-made Use Cases in Use Case Center.

You will be responsible for a selection of the channels and the Use Cases Center as a feature / a module of the product. You will shape the direction of your components as well as the Activation Stream as a whole, supporting business strategy and reflecting the needs of different customer types. 

You will work within teams that are reshaping our product and are at the forefront of applying the current state of AI. You will be spearheading adoption strategy and other strategic initiatives from the point of view of Activation Stream and Use Case Center and work cross-functionally with different engineering teams, designers, and other stakeholders (documentation team, client services…) to achieve the ultimate company objective - IPO.

Your job will be to:

• Lead the strategy, road mapping, and prioritization for your components
• Own the feature across the whole lifecycle, from opportunity identification, through specification & development to adoption
• Discover and identify client business problems, needs, and the larger business objective
• Evaluate the impact and value proposition for solving the need for the target client and find the best solution 
• Define and articulate what the success looks like and measure it
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side
• Support sales department in complex high-stakes enterprise deals in conversations with clients or RFPs.

Your success will look like:

• In 30 days, you will understand the product and prepare first ideas for improvements
• In 90 days, you will have delivered your first project
• In 180 days, you will create a roadmap for your components
• In 210 days, you are in the driver seat of the adoption strategy

You have the following experience and qualities:

What we expect of an ideal candidate

• Product Management experience in a SaaS company

This background could help you (not required)

• Domain knowledge of e-commerce
• Product Management experience with B2B software

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization - Navigating through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity
• Execution speed - Push for impact, prioritizing speed over precision to deliver results quickly and iterate if necessary.

Excited? Join us and transform the future of commerce experiences.

We are looking for a Product manager to join the Bloomreach Discovery product team. Bloomreach empowers ecommerce businesses to deliver personalized experiences across their digital channels. By combining the power of unified customer and product data with the speed and scale of AI optimization, Bloomreach ensures the right product is put in front of the right customer, every time. Customers get a shopping experience that’s tailored to who they are and what they want. Businesses drive increased revenue, higher conversion rates, and above all, customer loyalty that lasts. Transformative commerce experiences, powered by personalization.

Salary range starts at 3 500 EUR per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Product Team.

You will be responsible for our commerce connectors as well as scaling up and professionalizing our growth activities. Our e-commerce Search and Recommendations product is an industry leading product - recognized by Forrester as a Leader in the Commerce Search & Discovery Wave. We power 25% of US & UK online retail traffic and are significantly investing into improving our e-commerce focused product suite utilizing the latest AI technologies. This role is part of our Discovery product team and will report into our head of product for Merchandising and Growth.

Your responsibilities:

• You will spearhead product-led growth strategies, optimizing product success through advanced analytics, user tracking, and best practices in feature adoption tracking. Setting the best practices and establishing processes for the product team to track and understand how our product is being used and working with PMs to validate their hypotheses.
• You will be the driver of Commerce integrations with our partners - to integrate pixel and feed data through commerce backends like Shopify, BigCommerce, Magento, Commercetools, Salesforce, SAP etc. Taking into consideration work on our SDKs and how to make integration easier for our partners.
• You will be closely involved with pricing roll-out, ensuring our product is set up for scalability to enable features, activate them with accurate pricing data and to ensure usage can be reported on
• You will collaborate with designers, engineers, and PMs to implement data-driven processes for product development and user experience enhancements.
• You will engage in operations to ensure impactful feature launches, leveraging your expertise to support cross-functional teams.
• You will define our ways of working in growth operations, setting the standard for how features will be delivered to customers, driving adoption and customer satisfaction
• You will monitor and report on key metrics, using data to inform decisions and adapt strategies for continuous business growth.
• You will drive new growth features and business cases from inception to launching. 
• You will regularly report on our business outcomes and proactively share your insights with relevant stakeholders

You have the following experience and qualities:

• Professional Experience
• 3-6+ years’ experience in B2B SaaS Product Management, with a focus on product success/growth operations.
• Demonstrated expertise in product-led growth principles and a successful track record of launching impactful features.
• You know your way around technical commerce integrations, with good technical knowhow and expertise to guide developers looking to integrate their pixel and product feed into their commerce systems
• You have a proven track record of establishing process and ways of working for setting up an organization for growth, being comfortable coaching teams to adopt new ways of working
• Experience collaborating with global teams, fostering a culture of innovation and accountability.
• Strong communication skills, analytical mindset, and the ability to empathize with users and stakeholders.
• Personal Qualities
• Analytical way of working infused with deep empathy for users and stakeholders.
• Growth Mindset, highly collaborative, comfortable in a high ownership/high accountability environment with eagerness and curiosity to learn
• Excellent oral and written communication skills to tailor and convey your thoughts on product vision, decisions made and value propositions to stakeholders, customers and partners
• Empathy for users, stakeholders and deeply understanding customer needs and challenges
• You are self-steered, proactive and entrepreneurial, laser-focussed on creating value
• Strong analytical skills to use data, market trends and evidence in decision making
• Resilience and perseverance in the face of challenges and setbacks with a positive attitude towards solving problems

Your success story will be:

• In your first 30 days you will focus on getting familiar with the organization

Focus on exploring the Discovery product, the commerce connectors and organization, establishing relationships with key stakeholders, and the current product roadmap. You will deep dive into feature flagging and our pricing model while participating in quarterly product reviews evaluating how we track feature adoption to form a hypothesis on how we can improve our product growth practices.

• In your first 60 days you will have a strategic framework to think about the improvements you’ll want to make

You will have your first data dashboards created, working with the first team to adopt a data-driven approach to feature adoption tracking. You will start running your first project to professionalize our feature flagging approach and research requirements for multi-site commerce integrations. You are starting to understand what it means to rally the teams behind our growth goals and continue defining the requirements to professionalize our growth product operations.

• In your first 90 days you will have a good feel for how to start executing and conviction around your product strategy

You have successfully added your first couple of feature flags and track these successfully, generating invaluable insights into our practice. Also, you’ll start work to build out our growth strategy and roadmap together with product leadership. You are familiar with the different stakeholders and worked with the customer facing teams to identify gaps in our current connectors. You are starting to become the go-to person for in-product analytics to launch impactful features working closely with each PM in the team to prepare for quarterly product reviews.

After this you will keep full product ownership of your product features, taking priority calls with conviction that is founded in feedback to drive meaningful business outcomes.

Join our Business Intelligence team as a Software Engineer and help us revolutionize marketing with ML-powered solutions! You'll work on cutting-edge technologies, impacting millions of users, and contributing to a product that truly makes a difference. The salary range starts at 3,500€ per month,along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you'll become a core part of the Engineering Team.

What challenge awaits you?

Prepare to dive into the exciting world of data-driven insights. You'll face the challenge of building and maintaining powerful features that empower our clients to make informed business decisions. This involves turning complex data into actionable insights, creating intuitive user experiences, and integrating cutting-edge AI technologies like GenAI and LLMs.

You'll collaborate closely with channel-specific engineering teams, data scientists, and product managers to ensure seamless integration of our business intelligence features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for data storytelling and a desire to empower businesses with data-driven insights.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements into technical specifications: Work with product managers and data scientists to understand client needs and translate them into actionable features, focusing on the backend logic and data processing aspects.
• Design and implement APIs for data access and manipulation: Develop secure and efficient APIs for front-end applications to access and interact with the data insights generated by the platform.
• Integrate AI capabilities: Explore and implement GenAI or LLM models as backend services, providing the data processing and insights generation capabilities for front-end use.
• Collaborate with product designers and front-end engineers: Provide technical expertise and guidance on API design, data structure, and backend capabilities to support front-end development and user-friendly interactions.

b. Ensure quality and performance of developed solution

• Write comprehensive unit tests and integration tests: Ensure that new features function as expected and integrate smoothly with existing backend systems.
• Implement robust logging and monitoring: Track key performance indicators and identify potential issues proactively to ensure the feature's reliability and performance.
• Collaborate with QA engineers and perform code reviews: Work with QA engineers to ensure that the backend functionality meets quality standards and aligns with the requirements.

c. Support and Maintain owned components

• Respond to client inquiries and troubleshoot issues: Provide prompt and efficient support to clients experiencing issues with features you've developed, focusing on backend functionality and data processing aspects.
• Implement bug fixes and performance improvements: Continuously maintain and enhance existing backend features based on user feedback, performance data, and evolving business requirements.
• Document code and processes: Create clear documentation for your code and processes to facilitate future maintenance and collaboration with other team members.

What technologies and tools does the BI team work with?

• Programming languages - Python 
• Google Cloud Platform services - GKE, BigQuery
• Data Storage and Processing - MongoDB
• Software and Tools - Grafana, Sentry, Gitlab, Jira, Productboard, PagerDuty 

Our team builds features for a powerful data insights platform that empowers our clients. We leverage advanced analytical techniques, including predictive modeling, trend analysis, and anomaly detection, to create impactful features. We are also exploring the integration of AI technologies like natural language processing and machine learning for anomaly detection to further enhance our platform. Experience with data mining, statistical modeling, data visualization, and AI technologies would be highly valuable for building and maintaining these features.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional— Proven experience in python engineering, system design, and maintenance in the area analytical features.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in Python engineering: Strong Python skills are essential for building our data-driven features. Experience with data processing, data structures, and algorithms is key.
• Solid understanding of software architecture principles: Building scalable and reliable features for our platform requires a solid understanding of software architecture principles, especially in the context of APIs and microservices for data access and manipulation.
• Experience with version control systems (e.g., Git) and CI/CD pipelines: We utilize Git for code management and CI/CD pipelines for efficient development and deployment. Experience with these tools will streamline your workflow.
• Familiarity with common data analysis and ML frameworks: While we are not strictly an ML team, we are exploring the integration of AI and machine learning. 

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

Join our Artificial Intelligence team as a Software Engineer and help us revolutionize marketing with ML-powered solutions! You'll work on cutting-edge technologies, impacting millions of users, and contributing to a product that truly makes a difference. The salary range starts at 3500€ per month,along with restricted stock unites and other benefits. Working in one of our Central European offices or from home on a full-time basis, you'll become a core part of the Engineering Team.

What challenge awaits you?

You'll face the exciting challenge of building and maintaining ML-powered features in a production environment, ensuring they are reliable, scalable, and deliver real value to our users. You'll work alongside a team to overcome the unique challenges of building and running ML models in a SaaS environment, including managing data complexity, optimizing for performance, and ensuring model robustness.

You will cooperate with your teammates, Data Science engineers, and Engineering and Product leaders to speed up ML-powered features' delivery (from ideation to production) by applying principles of continuous discovery, integration, testing, and other techniques from Agile, DevOps, and MLOps mindsets. This will involve building efficient workflows, automating processes, and fostering a culture of collaboration and innovation.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for ML-powered features into technical specifications and design documents.
• Collaborate with data scientists to ensure new ML features' technical feasibility and scalability.
• Define and develop back-office API endpoints (to configure the features) as well the high-performance serving endpoints.
• Develop and implement ML models, algorithms, and data pipelines to support new features.
• Deploy and monitor new features in production, ensuring seamless integration with existing systems.

b. Ensure quality and performance of developed solution

• Perform rigorous testing and quality assurance of ML models and code, including unit tests, integration tests, and A/B testing.
• Implement monitoring systems and dashboards to track the performance of ML models in production, identify potential issues, and optimize for accuracy and efficiency.
• Contribute to developing and implementing DevOps and MLOps best practices within the team.

c. Support and Maintain owned components

• Maintain end-to-end features, encompassing back-office APIs, models, definitions, and high-performance serving APIs.
• Provide ongoing support and maintenance for existing ML-powered features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.

What technologies and tools does the AI team work with?

• Programming languages - Python 
• Google Cloud Platform services - GKE, BigQuery, BigTable, GCS, Dataproc, VertexAI 
• Data Storage and Processing - MongoDB, Redis, Spark, TensorFlow 
• Software and Tools - Grafana, Sentry, Gitlab, Jira, Productboard, PagerDuty 

The owned area encompasses various domains such as Recommendations, Predictions, Contextual bandits, MLOps. Therefore, having experience in these areas would be beneficial. The team also works with large amounts of data and utilizes platforms and algorithms for model training and data processing & ML pipelines. Experience in these areas is highly valued.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional— Proven experience in python engineering, system design, and maintenance in the area of AI/ML-powered features.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in Python engineering, with a strong focus on designing and maintaining AI/ML-powered features in production environments.
• Experience with cloud platforms (e.g., GCP, AWS) and relevant services for ML development and deployment.
• Solid understanding of software architecture principles, particularly in the context of building and maintaining scalable and reliable APIs and microservices.
• Experience with version control systems (e.g., Git) and CI/CD pipelines for efficient development and deployment.
• Familiarity with common ML frameworks, libraries, and tools (e.g., TensorFlow, PyTorch, Scikit-learn, etc.) and with ML pipelines/orchestration frameworks (Kubeflow, Airflow, Prefect,... )

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements in AI/ML.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

Become a Technical Growth Product Manager in the Product Growth Team for Bloomreach! Help us drive adoption amongst our users at scale. Create new solutions and use cases using our marketing automation platform.  The work you do will impact many customers in dozens of different verticals in the e-commerce, travel, hospitality, and sports industries. Your work will impact hundreds of millions of customers in the online space. The salary range starts at 2 000€ gross per month, along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you'll become a core part of the Product Team.

What tech stack do we use?

• Jinja code - whenever you need to display content personalized for a specific visitor, you can leverage Jinja templating language to process and render data in customer-facing channels (email, sms, mobile app, website, etc) in a scalable way 
• Weblayers and experiments - your levers to make modifications to customer’s websites, so you need to understand DOM, HTML/CSS 
• JavaScript - ability to write website modifications or dynamic components (e.g. carousel) in JavaScript code that can adapt to the customer’s environment and various browsers
• Webhooks and APIs - our platform has robust integration abilities to get data in & out of third party systems
• Databases - in case of integration with external databases is needed, being able to pull out data using SQL is a great skill to have

What challenge awaits you?

While the first 20 years of e-commerce were about learning how to stand-up the store, now it is about learning how to stand-out from the crowd (and Gen-AI is not making it easier). At Bloomreach, we believe that personalization is the answer.

We are looking for a Technical Growth Product Managerwho will join our mission and help businesses drive personalization on top of pre-built Use Cases in Use Case Center.

Use Case Center is the best way for businesses to kick-start their use of Bloomreach Engagement by browsing and selecting from a library for ready-made Use Cases that can be downloaded directly in their projects. 

You will be responsible for the technical implementation of pre-packaged use cases that are offered to customers as part of the Use Case Center. These use cases are crucial to the success of every Bloomreach customer because they improve the adoption of the platform and improve the value they can get out of it. 

Solutions you are building need to re-usable across various customer environments, including the adaptability across various industry verticals.

This requires a good understanding of Bloomreach Engagement as a marketing automation platform, but also the ability to transform customers’ needs into great user experiences. It also requires the ability to collaborate with other teams in the company and the ability to listen to customers and discover their true needs.

Your closest partner will be our dedicated Product Manager who ensures the identification, prioritization, and correct business logic of use cases that need to be built or updated.

Once you successfully onboard into your role, you are supporting your team with the ability to run experiments and user behaviour analysis, that fuel future decisions about what work to prioritize going forward.

As a Technical Growth Product Manager you will be part of the group of product managers in the Product Growth Team, which is responsible for maximizing the engagement of customers with the Bloomreach Engagement marketing automation platform and this team is crucial for the future success of Bloomreach on its way to IPO.

Your job will be to:

1. Build new packaged solutions using marketing automation scenarios
2. Update existing solutions according to the needs of customers, partners, and internal stakeholders
3. Manage the pipeline of new use cases and maintain existing ones

a. Build new packaged solutions using marketing automation scenarios

• Using Jinja templating language, incoming and outgoing webhook API requests, and HTML/JSS code, you build the mechanics of pre-packaged business solutions that Bloomreach is offering to customers
• Implement the business logic and each step of the customer journey scenario based on instructions from our dedicated Product Manager, 
• Ensure that the solutions you are building are scalable and re-usable across diverse sets of customer environments

b. Update existing solutions according to the needs of customers, partners, and internal stakeholders

• Create and update best practice guidelines for developing new use case solutions with a focus on naming conventions, ways of using variables, coding standards and performance/correctness considerations
• Apply best practice guidelines across all new and existing use cases in the library

c. Manage the pipeline of new use cases and maintain existing ones

• Prioritize new use cases and updates of the existing use cases by providing extra context about the feasibility of the technical solution
• Be proactive in asking for help, consult solutions with a dedicated Product Manager or members of the Professional Services Team

Your success story will be:

• In 30 days, you will understand the technical fundamentals of how Bloomreach solutions create value for customers 
• In 90 days, you will create the first three packaged solutions that any Bloomreach customers can download and use immediately to drive their daily business
• In 180 days, you will create a roadmap of new use cases for various industry verticals 
• In 210 days, you are making independent decisions based on the user behavior data and experiments you are driving, you and your team significantly improves customer satisfaction and speed of implementing new solutions

You have the following experience and qualities:

1. Professional— experience in management and programming
2. Personal — motivation, independence, and fluency in English

Professional experience

• Experience in building customer-facing marketing deliverables (pop-up windows, website adjustments, mobile app banners, survey forms, carousels, etc.)
• Technology background and skills with the aforementioned technologies (mainly Jinja, HTML/JS, Webhooks and APIs, SQL) 
• Nice to have: Experience with Bloomreach Engagement or a similar marketing automation platform

Personal qualities

• Motivation and willingness to work on time-sensitive projects in a predictable and timely manner
• Independence and self-organization to navigate you through ambiguous situations
• Fluency in English and great communication skills 

Excited? Join us and transform the future of commerce experiences.

Regional benefits:

• Monthly lunch entitlement up to 110€ per month
• Pension scheme or health insurance depending on region

Become an Application Product Manager for Bloomreach! The work you do will impact hundreds of millions of customers in the online space. Your starting salary will be 3300 EURper month, along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you´ll become a core part of the Product Team.

As a part of the Bloomreach team, you will have the opportunity to influence how dozens of companies communicate and personalize the online experience of millions of people. You will be responsible for defining the direction for the essential features which lay the foundation for the whole product, and helping top e-commerce businesses and enterprises manage their projects both easily and safely. Furthermore, you will play a key role in shaping the future of Bloomreach product on its way to IPO, making a significant impact on the company's growth and success. Join us in this exciting journey and help us build the future of e-commerce!

What challenge awaits you?

It’s our vision that the Application platform team provides our clients great experience while using the application with ease to create new assets and collaborate with other teams. It will be up to you to execute this vision, so that customers teams and users can cooperate to build amazing customer experiences, adopt more use cases and help them drive their business.

You will manage shared functionalities that are utilized by our clients and internal teams and are crucial to proper functionality of the application. These are essential features such as access management, authorization, importing, cloning and  management of assets.We have hundreds of clients and every day thousands of their employees use our platform to bring a great value to their business. 

As App Product Manager you need to comprehend the whole application and identify how to develop features that comprehensively support other parts of the application. In this role you need to balance the needs of existing customers and new requirements. It would be important to decide what are pros and cons with creating something new vs modifying existing features but you also need to consider business values and think why this would be important for our clients. There are also opportunities to dive deeper into the SaaS business model (e.g. scaling, costs etc..) and understand what needs to be taken into account to make it a  win-win situation for us and our clients.   

Your job will be to:

• Own the the feature across the whole lifecycle, from opportunity identification, through specification & development to adoption
• Discover and identify client business problems, needs, and the larger business objective
• Evaluate the impact and value proposition for solving the need for the target client and find the best solution 
• Define and articulate what the success looks like and measure it
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research) from both the business & technical side.
• Support development of features from other components finding the right balance between security, compliance and ease of use.

What we expect of an ideal candidate:

• Understanding of IT (Databases, Cloud, SaaS, API, CI/CD, SDLC etc..) 
• Critical thinking. You are expected to understand the problems behind the requests of internal business stakeholders and clients. Distinguish a symptom from the core problem.
• Clear communicator and team player. The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thoughts. 
• Negotiating skills to find a solution and compromise suitable for multiple parties. 
• A pragmatic approach to problem solving and “Can-do” attitude.
• Ownership and responsibility mindset
• Analytics skills to understand data and how to interpret them.
• Business thinking and interpreting business value 
• The experience working cross-functionally in a highly collaborative environment is highly valued.

This background could help you (not required): 

• Experience from a B2B or B2C SaaS/Technology company
• Experience working with/for enterprise companies
• Knowledge and interest in a field of security is nice to have.

Excited? Join us and transform the future of commerce experiences.

Regional benefits:

• Monthly lunch entitlement up to 110€ per month
• Pension scheme or health insurance depending on region

We seek a passionate Go backend Software Engineer to join our Analytics team and help us build our new data platform fueling business-critical features. You will mainly write new services in Go which run on Google Cloud Platform (GCP) and Kubernetes, interacting with SQL databases, Kafka, and other services.

Part of your job will be to ensure the eventual consistency of data across multiple databases, high availability, good observability, and efficiency of services. The ability to read Python code is crucial since a significant part of the platform code is written in it and some existing features will be moved from the existing Python code base to new Go services.

The team is working remotely in the Central European Timezone. We are more than happy to meet you in Brno (Czechia) or in Bratislava (Slovakia) where our headquarters is located.

If we piqued your interest, you can chat with Milan, the team's Engineering Manager, or go ahead and apply ????.

Responsibilities

1. Develop, design, maintain, and test our services written in Go.
2. Work with GCP, Kubernetes, Kafka, ClickHouse, and many other technologies.
3. Work with SQL interface for efficient interaction with multiple databases.
4. Design distributed systems ensuring data consistency, high availability, observability, and efficiency.
5. Assist and troubleshoot during the service lifecycle, including design, deployment, and operation stages (build it and run it).
6. Work as part of the L3 support to handle and resolve production incidents.

Qualifications

1. Prior experience in software development, specifically with Go.
2. Proficiency in reading Python code.
3. Solid grasp of engineering principles and practices.
4. Experience working with GCP, Kubernetes, cloud-based services, and distributed systems.
5. Familiarity with OLAP SQL databases.
6. High problem-solving capabilities for tackling complex software development issues.
7. Experience being part of a live production on-call rotation is preferred.
8. Familiarity with Data Lakehouses is a plus.
9. Interest in Rust or C++ will be your advantage.

Our stack

• Go, Python, C++ (you will mostly work in Go and read Python)
• ClickHouse, Apache Kafka, MongoDB, and more … 
• Kubernetes (GKE)
• Google Cloud Platform
• Gitlab CI/CD, Prometheus and Grafana

Compensations

• Salary ranges from 3500 EUR gross/month based on your seniority and it can get much higher later depending on your performance.
• There's a bonus based on company performance and your salary.
• You will be entitled to restricted stock units ????that will truly make you a part of Bloomreach.
• You can spend 1500 USD per year on the education of your choice (books, conferences, courses, ...).
• You can count on free access to Udemy courses.
• We have 4 company-wide disconnect days throughout the year during which you will be encouraged not to work and spend a day with your friends and family "disconnected".
• You will have an extra 5 days of paid vacation ????. Extra days off for extra work-life balance ????.
• Food allowance!
• Sweet referral bonus up to 3000 USD based on the position.

Your success story.

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on yourfirst tasks. We will help you to get familiar with our infrastructure, release process, tools, and product.
• During the first 90 days, you will participate in yourfirst, more complex projects. You will help the team find solutions to various problems, break the solution down into smaller tasks, and participate in implementation. You will learn how we identify problems, prioritize our efforts, and deliver value to our customers.
• During the first 180 days, you’ll become an integral part of the team. You will achieve the first goals we will set together to help you grow and explore new and interesting things. You will help us to deliver multi-milestone projects bringing great value to our customers. You will learn how we write technical documents and drive async cooperation. You will help us mitigate your first incidents, troubleshoot your first issue in production, and eventually even join the L3 support. You will get a sense of where the team is heading and you’ll help us toshape our future.

We are looking for a dedicated and ambitious team player who is not only passionate about coding but also up-to-date with the latest programming trends. This role is ideal for someone who is looking for a challenging yet rewarding role in a fast-growing environment. We are fueling a limitless e-commerce experience. Join us!

Become an Engineering Manager for Bloomreach! Lead our Artificial Intelligence team in unlocking omni-channel personalization with ML techniques. Your leadership and strategic direction will impact hundreds of millions of customers in the online space across dozens of different verticals in the e-commerce industry. Salary starts at 4000€ gross / month,along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you´ll become a core part of the Engineering Team.

What challenge awaits you?

As the Engineering Manager for the Artificial Intelligence team, you will be tasked with the critical responsibility of balancing engineering and product needs. Your challenge will be to lead a team of talented engineers in developing and maintaining high-throughput and high-performance APIs for data inference as well developing and maintaining ML models and data processing pipelines for them. Your job will be also ensuring that the product's strategic objectives are met.

Your job will be to:

1. Guiding the team in delivering
   and balancing new features and maintenance tasks
2. Developing your team members
3. Collaborating with wider Product and Engineering departments

a. Guiding the team in delivering and balancingnew features and maintenance tasks

• Lead a team of software engineers in the design, development, testing, and deployment of high-throughput and high-performance APIs and client-side scripts.
• Clarify scope and help the team to break down the projects into manageable tasks.
• Assure engineering and quality best practices are applied throughout the development process.
• Lead the team in continuous delivery and testing, ensuring that all products meet our high standards of quality.
• Elevate team needs and guide them on how to address maintenance tasks and tasks addressing technical depth.

b. Developing your team members

• Manage a team of people (6-10), coordinating the team to work towards a common goal, establishing a working plan, allocating resources, and assigning responsibilities.
• Foster a culture of continuous learning and improvement, providing opportunities for team members to develop their skills and knowledge.
• Take responsibility for the personal development and training of your team members, providing regular feedback and guidance to help them grow in their roles.
• Encourage team members to take ownership of their work, promoting accountability and a sense of pride in their contributions.
• Recognize and celebrate the achievements of team members, fostering a positive and motivating work environment.

c. Collaborating with wider Product and Engineering departments

• Contribute to the product roadmap, helping to define the strategic direction and mission for the team.
• Prepare for upcoming projects and participate in the prioritization process to ensure efficient workflow and resource allocation.
• Collaborate with the product team beyond the technical development and delivery process, assisting with product launch and adoption to ensure successful rollout and user engagement.
• Communicate and collaborate with other Engineering Managers and their teams, identifying and managing dependencies to ensure seamless integration and coordination.
• Represent the team in various discussions with internal stakeholders, advocating for the team's interests and contributing to company-wide decision-making processes.

What technologies and tools does the Artificial Intelligence team work with?

• Programming languages - Python 
• Google Cloud Platform services - Dataproc, VertexAI 
• Data Storage and Processing - Spark, TensorFlow 
• Software and Tools - Grafana, Sentry, Gitlab, Jira, Productboard, PagerDuty 

The owned area encompasses various domains such as Recommendations, Predictions, Contextual bandits, MLOps. Therefore, having experience in these areas would be beneficial. The team also works with large amounts of data and utilizes platforms and algorithms for model training and data processing pipelines. Experience in these areas is highly valued.

Your success story will be:

• In 30 Days: Gain understanding of company processes, team dynamics, and key features. Establish regular 1-on-1 meetings with team members.
• In 90 Days: Participate in project preparation and prioritization. Balance feature completeness, technical quality, and delivery speed in project execution. Ensure transparency in plans, progress, and findings.
• In 180 Days: Set and support personal development goals for team members. Become a trusted expert in your field. Identify and optimize efficient paths to achieve your goals and the goals of your team.

You have the following experience and qualities:

1. Professional— Proven experience in engineering leadership, project management, and software architecture.
2. Personal — Demonstrates strong initiative, ability to work independently, excellent communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience as an Engineering Manager or similar role in a software development setting.
• Strong analytical and problem-solving skills, with the ability to break down complex situations and evaluate alternative solutions.
• Experience in leading a team in continuous delivery and testing, ensuring high-quality output.
• Demonstrated ability to contribute to product roadmaps and strategic direction.
• Experience in preparing for upcoming projects and participating in the prioritization process.
• Strong knowledge of software architecture principles and practices.
• Experience with Agile planning and methodologies.

Personal qualities

• Excellent communication and collaboration skills, with the ability to tailor communication to diverse audiences and build consensus.
• Proactive and persistent, with a strong initiative to seize opportunities and contribute to achieving goals.
• Ability to foster a culture of continuous learning and improvement within a team.
• Strong leadership skills, with the ability to set personal development goals for team members and guide them on their career paths.
• Ability to balance feature completeness, technical quality, and speed of delivery in project execution.
• Ability to identify and optimize efficient paths to achieve personal and team goals.

Excited? Join us and transform the future of commerce experiences.

Become an Engineering Manager for Bloomreach! Lead our Web Experience team in unlocking personalization on our clients’ websites (and mobile apps) to optimize end customer journeys while supporting quick experiments and multi-variant testing. Your leadership and strategic direction will impact hundreds of millions of customers in the online space across dozens of different verticals in the e-commerce industry. Salary starts at 4000€ gross / monthalong with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you´ll become a core part of the Engineering Team.

What challenge awaits you?

As the Engineering Manager for the Web Experience team, you will be tasked with the critical responsibility of balancing engineering and product needs. Your challenge will be to lead a team of talented engineers in developing and maintaining high-throughput and low-latency APIs and client-side scripts, while also ensuring that the product's strategic objectives are met.

Your job will be to:

1. Guiding the team in delivering
   and balancing new features and maintenance tasks
2. Developing your team members
3. Collaborating with wider Product and Engineering departments

a. Guiding the team in delivering and balancing
new features and maintenance tasks

• Lead a team of software engineers in the design, development, testing, and deployment of high-throughput and high-performance APIs and client-side scripts.
• Clarify scope and help the team to break down the projects into manageable tasks.
• Assure engineering and quality best practices are applied throughout the development process.
• Lead the team in continuous delivery and testing, ensuring that all products meet our high standards of quality.
• Elevate team needs and guide them on how to address maintenance tasks and tasks addressing technical depth.

b. Developing your team members

• Manage a team of people (6-10), coordinating the team to work towards a common goal, establishing a working plan, allocating resources, and assigning responsibilities.
• Foster a culture of continuous learning and improvement, providing opportunities for team members to develop their skills and knowledge.
• Take responsibility for the personal development and training of your team members, providing regular feedback and guidance to help them grow in their roles.
• Encourage team members to take ownership of their work, promoting accountability and a sense of pride in their contributions.
• Recognize and celebrate the achievements of team members, fostering a positive and motivating work environment.

c. Collaborating with wider Product and Engineering departments

• Contribute to the product roadmap, helping to define the strategic direction and mission for the team.
• Prepare for upcoming projects and participate in the prioritization process to ensure efficient workflow and resource allocation.
• Collaborate with the product team beyond the technical development and delivery process, assisting with product launch and adoption to ensure successful rollout and user engagement.
• Communicate and collaborate with other Engineering Managers and their teams, identifying and managing dependencies to ensure seamless integration and coordination.
• Represent the team in various discussions with internal stakeholders, advocating for the team's interests and contributing to company-wide decision-making processes.

What technologies and tools does the WX team work with?

• Programming languages - GO, Python, and TypeScript
• Google Cloud Platform services - Kubernetes, Bigtable, BigQuery
• Data Storage and Processing - MongoDB, Redis, Kafka
• Software and Tools - Grafana, Sentry, Gitlab, Jira, Productboard, PagerDuty

The owned area encompasses various domains such as multi-variant testing, no-code/low-code web layer design, non-blocking JavaScript and, high-performance client-side scripts, high-throughput and low-latency API, tracking user behavior on websites, delivering third-party scripts into websites, tag management, and data layer. Therefore, having experience in these areas would be beneficial.

Your success story will be:

• In 30 Days: Gain understanding of company processes, team dynamics, and key features. Establish regular 1-on-1 meetings with team members.
• In 90 Days: Participate in project preparation and prioritization. Balance feature completeness, technical quality, and delivery speed in project execution. Ensure transparency in plans, progress, and findings.
• In 180 Days: Set and support personal development goals for team members. Become a trusted expert in your field. Identify and optimize efficient paths to achieve your goals and the goals of your team.

You have the following experience and qualities:

1. Professional— Proven experience in engineering leadership, project management, and software architecture.
2. Personal — Demonstrates strong initiative, ability to work independently, excellent communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience as an Engineering Manager or similar role in a software development setting.
• Strong analytical and problem-solving skills, with the ability to break down complex situations and evaluate alternative solutions.
• Experience in leading a team in continuous delivery and testing, ensuring high-quality output.
• Demonstrated ability to contribute to product roadmaps and strategic direction.
• Experience in preparing for upcoming projects and participating in the prioritization process.
• Strong knowledge of software architecture principles and practices.
• Experience with Agile planning and methodologies.

Personal qualities

• Excellent communication and collaboration skills, with the ability to tailor communication to diverse audiences and build consensus.
• Proactive and persistent, with a strong initiative to seize opportunities and contribute to achieving goals.
• Ability to foster a culture of continuous learning and improvement within a team.
• Strong leadership skills, with the ability to set personal development goals for team members and guide them on their career paths.
• Ability to balance feature completeness, technical quality, and speed of delivery in project execution.
• Ability to identify and optimize efficient paths to achieve personal and team goals.

Excited? Join us and transform the future of commerce experiences.

About the Role:

Become a Senior Business Consultantat Bloomreach! If you want to help top e-commerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant. 

As a Senior Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing the Engagement Platform effectively. You will support clients during the implementation phase by gathering business requirements, preparing data structures, managing data migration processes and deploying automated programs. Additionally, you will serve as a key advisor on e-commerce, analytics, data management, digital marketing, marketing automation and email + mobile technologies.

Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve key performance indicators (KPIs) and return on investment (ROI). Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with clients’ goals and metrics.

You will develop a robust understanding of the Engagement Platform. Becoming an expert in the platform empowers you to guide clients and internal stakeholders effectively. Your responsibilities in client onboarding, platform adoption and feature utilization are crucial. Collaborating with internal teams to enhance product-focused services and drive process improvements is essential for success.

What you’ll do:

• Become a SME on the Bloomreach Engagement platform
• Provide leadership and guidance to the business consultancy practice in the US
• Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates).
• Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation.
• Oversee implementation to clients’ applications, websites or online shops. 
• Communicate regularly with clients through online channels and on-site visits.

What you'll need:

• 4-6 years in B2B and/or B2C SaaS OR in-house eCommerce experience.
• Working knowledge of Bloomreach Engagement platform features is preferred. 
• Experience in online analytics, performance marketing, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime value, email automation, reactivation, attribution modeling, prediction, product recommendations, and e-commerce is beneficial.
• Strong consulting skills, including clear communication, presentation abilities, confidence in engaging stakeholders, exceptional organizational and problem-solving skills, and the ability to handle challenging situations professionally are essential. Keeping expertise up to date by deepening knowledge of the Bloomreach Engagement platform through continuous learning and self-study is expected.
• Independence, self-organization, ability to navigate ambiguous situations.
• Understanding of technology around marketing cloud solutions.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $105,000-$135,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

What challenge awaits you?

As the QA Engineer in the Engineering team, you will take care of the quality of our product. Our engineering teams are collocated around some business features and sub-domains of our complex product. Therefore we want to empower the team with a dedicated QA Engineer who will entirely focus on this area and help us adopt the principle of continuous testing.

You will be responsible for managing test scenarios and test suites, executing them, and finding ways to automate them. You will influence the QA strategy for the team by defining best practices and quality gates. 

We are building teams with a product mindset, so every member needs to care about quality. We need someone who will help us accelerate this and have QA in mind and heart. You will show our software engineers the importance and beauty of quality assurance and test automation, and they will help you deal with complex technical challenges. 

(Your salary start from 2000€ per month with stock options and other benefits included. Working in one of our Central Europe offices or from home on a full-time basis.)

Your job will be to:

1. Working within the team to deliver projects
2. Improve QA strategy in the team
3. Maintain test scenarios and test suites
4. Cooperate with the Central QA team

Working within the team to deliver projects

• Cooperate with the team during the whole project life-cycle and be responsible for assuring the quality of the delivered solution.
• Perform manual E2E testing (UI, API) of delivered features.
• Automate test scenarios (UI, API) and build test suites for future regression testing.

Improve QA strategy in the team

• Help the team to adopt the idea of continuous testing.
• Ensure we track, classify, and manage defects found during development or production.
• Bring new ideas and principles (like performance API testing, contract testing, …), evaluate their benefits and adapt them to QA strategy.
• Ensure all team members understand what testing layers we have and how they can use them during development to assure quality.

Maintain test scenarios and test suites

• Make sure we do have reasonable test suites for critical features.
• Regular monitoring and debugging of existing automated tests (UI, API).
• Evaluation of test results, reporting possible issues and proactively improving the stability and reliability of our tests. 

Cooperate with the Central QA team

• Share best practices and ideas with the Central QA team (both directions)
• Make sure the engineering team is following the overall QA strategy.
• Be an active member of our QA community. 

Your success story will be:

• In 30 days, you will participate in projects as a QA engineer and ensure the quality of delivered solutions with help from the Central QA team.
• In 90 days, you will manage test scenarios and test cases of main features, and you will be able to automate some of them.
• In 180 days, you will be able to come up with ideas on how to improve QA strategy in a team. 

You have the following experience and qualities:

1. Professional— professional experience in Quality Assurance, including test automation
2. Personal— independence, pro-activity and can-do attitude; and fluency in English

Professional experience

• You have experience with Quality Assurance in software engineering, ideally from a cross-functional team (mix of software engineers and QA engineers).
• You can automate tests (UI or API) and ideally have some knowledge of JavaScript, Python or Go.
• Ideally, you should be familiar with API testing (manual and automated), API performance testing, and mocking servers. 
• Familiar with Continuous Testing, Lean, Agile, DevOps, CI/CD principles and tools like Jira and GitLab.
• Knowledge and experience with tools like Selenium, Cypress, PostMan, K6, and LambdaTest, MockServer are also welcomed.

Personal qualities

• Pro-activity during problem-solving and learning new things and principles.
• Can-do attitude - confident and willing to deal with problems or new tasks.
• Independence and self-organization to navigate you through ambiguous situations.
• Fluency in English and exceptional communication skills for leading your team.

#LI-DU1

Do you love frontend development and are you good at it? Would you like to build a large-scale & fast evolving app using Angular & TypeScript? Would you like to talk about why we might be the best team for you to join right now?? Curious? Read on!
(Your salary starts from 3300€ per monthwith stock options and other benefits included. Working in one of ourCentral Europe offices or from homeon afull-time basis.)

What tech stack do we have for you?

• Typescript and Javascript
• Angular
• SCSS/CSS
• NodeJS
• RxJS
• Karma/Jasmine/Cypress
• GIT