Do you love frontend development and are you good at it? Would you like to build a large-scale & fast evolving app using Angular & TypeScript? Would you like to talk about why we might be the best team for you to join right now?? Curious? Read on!
(Your salary starts from 3300€ per monthwith restricted stock units and other benefits included. Working in one of ourCentral Europe offices or from homeon afull-time basis.)

What tech stack do we have for you?

• Typescript and Javascript
• Angular
• SCSS/CSS
• NodeJS
• RxJS
• Karma/Jasmine/Cypress
• GIT

About the Role:

We are seeking a motivated and detail-oriented SaaS Sales Commissions Manager to join our growing team. In this role, you will oversee the design, implementation, and management of our sales commission structure, ensuring it aligns with our business objectives and motivates our sales team to achieve their targets. If you are passionate about driving sales success through effective commission management and want to be part of a forward-thinking SaaS company, we encourage you to apply!

What you'll do:

• Commission Structure Development: Design and implement competitive and fair commission plans that drive sales performance while aligning with company goals.
• Performance Analysis: Monitor sales performance metrics and analyze data to assess the effectiveness of commission plans; make recommendations for adjustments as needed.
• Collaboration with Sales Leadership: Work closely with sales leaders to understand sales strategies and ensure commission structures support these strategies effectively.
• Administration and Compliance: Administer commission payouts, ensuring timely and accurate payments; maintain compliance with company policies and relevant regulations.
• Reporting and Communication: Prepare and present reports on commission structures and sales performance to senior management; communicate changes and updates clearly to the sales team.
• Training and Support: Provide training and support to the sales team regarding commission plans, processes, and tools.
• Market Research: Stay updated on industry trends and benchmarks to ensure our commission structures remain competitive.

What you'll need:

• 3+ years of experience in sales operations, commission management, or a similar role, preferably within the SaaS industry.
• Strong analytical skills with proficiency in data analysis tools and CRM systems.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.

Preferred Skills:

• Experience with compensation management software and tools (CaptivateIQ preferred)
• Familiarity with sales forecasting and performance metrics.
• Knowledge of SaaS sales cycles and best practices.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $100,000-$135,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the Role:

We are seeking a forward-thinking and results-driven Customer Operations Manager to build and lead the Customer Operations function. You will develop and execute a roadmap that defines operational strategies for Customer Success, own the Customer Success Platform, and build customer health scoring. Your mission will be to create a seamless customer journey, enhance product adoption, and drive customer satisfaction and retention. This role offers a unique opportunity to build foundational processes and develop critical metrics to ensure operational excellence in delivering world-class customer experiences.

Key Responsibilities:

• Build the Customer Operations Roadmap:
• Design and implement a comprehensive Customer Operations roadmap, outlining priorities, processes, and success metrics
• Collaborate with Customer Success and operational leadership to align the roadmap with business objectives and customer needs
• Set short-term and long-term goals for operational efficiency, customer engagement, and overall satisfaction
• Own the Customer Success Platform Roll-Out:
• Lead the configuration and rollout of the Customer Success Platform, ensuring it integrates seamlessly with existing tools and workflows
• Ensure the platform supports broader Customer Success and operational goals, such as retention, growth, scalability and improved reporting
• Work closely with cross-functional teams to ensure successful adoption and training on the platform across the organization
• Develop and Implement Customer Health Scoring:
• Create a customer health scoring system that captures key indicators of customer engagement, satisfaction, and risk
• Work closely with Customer Success and Product teams to continuously refine health scores and drive proactive strategies for retention and growth
• Use health scores to guide internal decision-making and prioritize customer outreach efforts via playbooks
• Continuous Improvement and Cross-functional Collaboration:
• Build strong relationships with Customer Success, Account Management and Product teams to align Customer Operations efforts with broader company goals
• Identify operational bottlenecks and continuously improve processes to enhance the customer journey and overall satisfaction

Qualifications:

• 7-10 years of experience in SaaS or a comparable environment
• Proven experience in building Customer Operations or Customer Success teams
• Experience with Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat)
• Experience developing customer health scoring system
• Familiarity with reporting and data visualization tools (e.g., Tableau, Looker)
• Excellent cross-functional collaboration skills
• Strong analytical skills, with a focus on data-driven decision-making
• Entrepreneurial mindset, with a high level of energy, dedication, and an unrelenting drive to succeed and win
• Excellent communication and interpersonal skills
• Bachelor’s degree in business, operations, or a related field. Master’s degree is a plus

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $100,000-$150,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the Role:

Are you excited about helping some of the world’s most innovative businesses build immersive and impactful digital experiences? As an Associate Solutions Architect at Bloomreach, you will be a key player in our high-performance global pre-sales team. This role involves working closely with our sales team to drive value for our customers by leading the technical aspects of scoping and implementation on Bloomreach’s Discovery platform.

You will collaborate with customers and internal teams to ensure engagements are successful from the pre-sales cycle through to implementation. This role requires a strong customer orientation, excellent collaboration skills, and a solid technical background. You will also deliver architecture services and work with post-sales teams to ensure requirements are met in a timely manner. You’ll be expected to quickly understand Bloomreach products and leverage them to meet customer requirements with minimal supervision.

Responsibilities:

• Lead the solution design and key design decisions for the Bloomreach Discovery (Search & Merchandising) platform, ensuring the full scope of implementation is met.
• Serve as a subject matter expert for the Bloomreach Discovery platform, catering to both technical and business audiences.
• Evaluate technical complexities and identify custom features, collaborating with internal stakeholders to deliver optimal solutions for customers.
• Engage directly with prospects and customers to ensure technical design decisions align with functional and business requirements.
• Draft and finalize comprehensive statements of work (SOW) independently.
• Plan and execute the delivery of pre-sale POCs for prospects and customers, including data transformation and UI customization/integration.
• Rapidly develop a deep understanding of Bloomreach products, ensuring you can effectively communicate their value and application to customer needs.
• Contribute to improving internal processes for requirements gathering and scoping.

The Ideal Candidate:

• Has a BS in Information Systems / Computer Science or an equivalent degree.
• Has 2+ years of technical pre-sales experience (Commerce, Enterprise Search, CMS, eCommerce, or related solutions) and can effectively manage a technical sales process with minimal oversight.
• Has 2+ years of experience in technical roles (software engineering, development, solution engineering) working in complex IT environments.
• Hands-on expertise in technologies like Java, PHP, Python, HTML, JavaScript, CSS is highly desired.
• Experience with search appliances/platforms and merchandising tools is a must.
• Understands merchandising workflows, site analytics, data hierarchies, data transformation techniques, and service-based architectures.
• Basic understanding of Machine Learning, AI, and SEO concepts is beneficial.
• Possesses strong presentation and communication skills and is comfortable speaking to both business and technical audiences.
• Can articulate the value of implementation tools that enable personalized online experiences.
• Detail-oriented with strong technical problem-solving and debugging skills.
• Is a self-starter who can multitask effectively and is committed to upholding high standards in the execution of the sales process, including RFP submissions, discovery, and delivery.
• Experience with Linux, AWS, and GCP is a plus.
• Experience with network performance, web services, and SEO is a plus.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $90,000-$110,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

We are currently expanding our Application Platform team and are looking for a new colleague to join as a Senior QA Engineer. The salary range starts at 3000€ per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you'll become a core part of the Engineering Team.

What challenge awaits you?

As the QA Engineer in the Application Platform team, you will take care of the quality of our product. Our engineering teams are collocated around some business features and sub-domains of our complex product. Therefore we want to empower the team with a dedicated QA Engineer who will entirely focus on this area and help us adopt the principle of continuous testing.

You will be responsible for managing test scenarios and test suites, executing them, and finding ways to automate them. You will influence the QA strategy for the team by defining best practices and quality gates. 

We are building teams with a product mindset, so every member needs to care about quality. We need someone who will help us accelerate this and have QA in mind and heart. You will show our software engineers the importance and beauty of quality assurance and test automation, and they will help you deal with complex technical challenges. 

Your job will be to:

1. Working within the team to deliver projects
2. Improve QA strategy in the team
3. Maintain test scenarios and test suites
4. Cooperate with the Central QA team

Working within the team to deliver projects

• Cooperate with the team during the whole project life-cycle and be responsible for assuring the quality of the delivered solution.
• Perform manual E2E testing (UI, API) of delivered features.
• Automate test scenarios (UI, API) and build test suites for future regression testing.

Improve QA strategy in the team

• Help the team to adopt the idea of continuous testing.
• Ensure we track, classify, and manage defects found during development or production.
• Bring new ideas and principles (like performance API testing, contract testing, …), evaluate their benefits and adapt them to QA strategy.
• Ensure all team members understand what testing layers we have and how they can use them during development to assure quality.

Maintain test scenarios and test suites

• Make sure we do have reasonable test suites for critical features.
• Regular monitoring and debugging of existing automated tests (UI, API).
• Evaluation of test results, reporting possible issues and proactively improving the stability and reliability of our tests. 

Cooperate with the Central QA team

• Share best practices and ideas with the Central QA team (both directions)
• Make sure the engineering team is following the overall QA strategy.
• Be an active member of our QA community. 

Your success story will be:

• In 30 days, you will participate in projects as a QA engineer and ensure the quality of delivered solutions with help from the Central QA team.
• In 90 days, you will manage test scenarios and test cases of main features, and you will be able to automate some of them.
• In 180 days, you will be able to come up with ideas on how to improve QA strategy in a team. 

You have the following experience and qualities:

1. Professional— professional experience in Quality Assurance, including test automation
2. Personal — independence, pro-activity and can-do attitude; and fluency in English

Professional experience

• You have experience with Quality Assurance in software engineering, ideally from a cross-functional team (mix of software engineers and QA engineers).
• You can automate tests (UI or API) and ideally have some knowledge of JavaScript, Python or Go.
• Ideally, you should be familiar with API testing (manual and automated), API performance testing, and mocking servers. 
• Familiar with Continuous Testing, Lean, Agile, DevOps, CI/CD principles and tools like Jira and GitLab.
• Knowledge and experience with tools like Selenium, Cypress, PostMan, K6, and LambdaTest, MockServer are also welcomed.

Personal qualities

• Pro-activity during problem-solving and learning new things and principles.
• Can-do attitude - confident and willing to deal with problems or new tasks.
• Independence and self-organization to navigate you through ambiguous situations.
• Fluency in English and exceptional communication skills for leading your team

#LI-DU1

We want you to join us as a full-timeSenior Data Engineer into our Data Pipelineteam. We work remotely first, but we are more than happy to meet you in our nice office in Bratislava or Brno. And if you are interested in who will be your engineering manager, check out Vaclav's Linkedin.

Intrigued? Read on ????…

Your responsibilities

• You will develop and maintain Data LakeHouse on top of GCP platform using Apache IceBerg, BigQuery, BigLake tables, DataPlex and DataProc in the form ofApacheSpark/Flink with open file formats like AVRO and Parquet
• You will help to maintain a streaming mechanism on how data from Apache Kafka gets into the Data LakeHouse
• You will optimise the Data LakeHouse for near-real-time and non-real-time analytical use-cases primarily for customer activation and scenarios/campaign evaluation 
• You should help with areas like data discovery and managed access to data through the data governance layer and data catalog using DataPlex so our engineering teams can leverage from this unified Data LakeHouse
• You feel responsible for DataModeling and schema evolution
• You should help us with adopting the concepts from Data Fabrics and Data Mesh to run data as a product to unlock the potential the data can unleash for our clients
• You should bring expertise into the team from similar previous projects to influence how we adopt and evolve the concepts mentioned above and as an addition to that to topics like Zero-copy or reverse ETL to increase the ease of integration with client’s platforms
• You will also help to maintain the existing data exports to Google’s BigQuery using google’s DataFlows and Apache Beam 
• You will help us run and support our services in production handling high-volume traffic using Google Cloud Platform and Kubernetes.
• You will review the code of your peers and they'll review yours. We have high code quality standards and the four-eyes principle is a must!

Your qualifications

• You have production experience with building and operating a DataLake, Data Warehouse or Data LakeHouses
• You have a taste for big data streaming, storage and processing using open source technologies
• You can demonstrate your understanding of what it means to treat data as a product
• You know what are Data Mashes and Data Fabrics and what is critical to make sure for them to bring value
• You are able to learn and adapt. It'll be handy while exploring new tech, navigating our not-so-small code base, or when iterating on our team processes.
• You knowdata structures,you knowPython and (optionaly) Go.

Our tech stack

• Google Cloud Platform, DataFlow, Apache Beam, BigQuery, BigLake Table
• Open formats IceBerg, Avro, Parquet
• DataProc, Spark, Flink, Presto
• Python, GO
• Apache Kafka, Kubernetes, GitLab
• BigTable, Mongo, Redis
• … and much more ????

Compensations

• Salary range starting from 4300 EUR gross per month,going up depending on your experience and skills
• There's a bonus based on company performance and your salary.
• You will be entitled to restricted stock options ????that will truly make you a part of Bloomreach.
• You can spend 1500 USD per year on the education of your choice (books, conferences, courses, ...).
• You can count on free access to Udemy courses.
• We have 4 company-wide disconnect days throughout the year during which you will be encouraged not to work and spend a day with your friends and family "disconnected".
• You will have extra 5 days of paid vacation????. Extra days off for extra work-life balance ????.
• Food allowance!
• Sweet referral bonus up to 3000 USD based on the position.

Your success story.

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on yourfirst tasks. We will help you to get familiar with our codebase and our product.
• During the first 90 days, you will participate in yourfirst, more complex projects. You will help the team to find solutions to various problems, break the solution down into smaller tasks and participate in implementation. You will learn how we identify problems, how we prioritize our efforts, and how we deliver value to our customers.
• During the first 180 days, you’ll become an integral part of the team. You will achieve the first goals we will set together to help you grow and explore new and interesting things. You will help us to deliver multi-milestone projects bringing great value to our customers. You will help us mitigate your first incidents and eventually even join the on-call rotation. You will get a sense of where the team is heading and you’ll help us toshape our future.
• Finally, you’ll find out that our values are truly lived by us ????. We are dreamers and builders. Join us!

We want you to join us full-time in our Data Pipelineteam. We work remotely first, but we are more than happy to meet you in our nice office in Bratislava or Brno. And if you are interested in who will be your engineering manager, check out Vaclav's Linkedin.

Intrigued? Read on ????…

Your responsibilities

• You will develop a data pipeline processing a large amount of data reliably and at a high rate using Python, Go, MongoDB, GCP and much more.
  • For example, our clients feed their visitors’ behavior through real-time tracking to our platform. The data then can be analyzed and used for marketing automation. We process tens of thousands of requests per second????. You may help improve the efficiency of our workers, improve monitoring or help with autoscaling of our infrastructure.
  • Imports are critical for our clients to utilize our platform to the fullest. You may help us to improve the throughput and reliability of our importsas we need to import millions of rows of data or help us implement integration with another data storage.
  • We also are responsible for exporting data from our platform to Google’s BigQuery using google’s DataFlows and Apache Beamallowing data access by our clients
• We also are responsible for exporting data from our platform to Google’s BigQuery using google’s DataFlows and Apache Beamallowing data access by our clients
• From a data storage/data access we are using Data LakeHouseconceptsto store and serve data for various non-real time analytical usecases, using Google BigLake Managed tables, IceBerg open table format, AVRO with Parquet open file formats with DataProc (Spark, Flink, Presto) on top of it.
• You will help us run and support our services in production handling high-volume traffic using Google Cloud Platform and Kubernetes.
• You will review the code of your peers and they'll review yours. We have high code quality standards and the four-eyes principle is a must!
• You will start on easier, self-contained projects and once you feel at home, you can move to real beasts. Challenging, complex projects that will leave a mark - we have plenty of those ????.
• Later you might help us by participating in on-call rotation keeping our services up and running ????.

Your qualifications

• You have experience with Python and a solid grasp of engineering practices ????.
• If you have an experience with Go, that's a big advantage ????.
• You have a taste for big data storage and processing using open source technologies
• You know how to behave in remote-first environment 
• You are able to learn and adapt. It'll be handy while exploring new tech, navigating our not-so-small code base, or when iterating on our team processes.

Our tech stack

• Python, GO
• Apache Kafka, Kubernetes, GitLab
• Google Cloud Platform, DataFlow, Apache Beam, BigQuery, BigLake Table
• Open formats IceBerg, Avro, Parquet
• DataProc, Spark, Flink, Presto
• Mongo, Redis
• … and much more ????

Compensations

• Salary ranges from 3500 EUR gross / month based on your seniority and it can get much higher later depending on your performance.
• There's a bonus based on company performance and your salary.
• You will be entitled to restricted stock units ????that will truly make you a part of Bloomreach.
• You can spend 1500 USD per year on the education of your choice (books, conferences, courses, ...).
• You can count on free access to Udemy courses.
• We have 4 company-wide disconnect days throughout the year during which you will be encouraged not to work and spend a day with your friends and family "disconnected".
• You will have extra 5 days of paid vacation????. Extra days off for extra work-life balance ????.
• Food allowance!
• Sweet referral bonus up to 3000 USD based on the position.

Your success story.

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on yourfirst tasks. We will help you to get familiar with our codebase and our product.
• During the first 90 days, you will participate in yourfirst, more complex projects. You will help the team to find solutions to various problems, break the solution down into smaller tasks and participate in implementation. You will learn how we identify problems, how we prioritize our efforts, and how we deliver value to our customers.
• During the first 180 days, you’ll become an integral part of the team. You will achieve the first goals we will set together to help you grow and explore new and interesting things. You will help us to deliver multi-milestone projects bringing great value to our customers. You will help us mitigate your first incidents and eventually even join the on-call rotation. You will get a sense of where the team is heading and you’ll help us toshape our future.
• Finally, you’ll find out that our values are truly lived by us ????. We are dreamers and builders. Join us!

#LI-DU1

About the Role:

Bloomreach is solving one of the digital world’s most fundamental problems: helping people instantly find what they need when they need it. We are seeking a Senior Software Engineerto join our Search Intelligence team, who will play a crucial role in advancing our search and personalization capabilities. The team focuses on designing, building, and enhancing semantic understanding, query parsing and processing, and language modeling within the search system. Your contributions will include the development of new recall and ranking search algorithms, as well as the implementation of machine learning and LLM models to optimize the digital experience for commerce. You will be responsible for designing and architecting core components for new features, aiming to improve the performance of existing high-traffic, highly available search APIs. You will be at the forefront of developing innovative solutions to enhance search capabilities, utilizing cutting-edge technologies to ensure users can instantly access what they need. This role offers an exciting opportunity to contribute to the core of our product, applying your expertise to improve search functionalities and redefine the digital shopping experience.

What you'll do:

• Design and implement recall and ranking search algorithms, leveraging the latest LLM models to optimize the digital experience for commerce
• Build, maintain, and scale data processing pipelines for Search in an efficient and reliable way
• Partner with the Product team to understand requirements and use cases, Lead and engage cross-functional engineering teams to plan and drive end to end execution of projects
• Participate in lean and agile development process in an automation- and monitoring-driven environment, from planning, scoping, estimation all the way to optimization, maintenance, and support
• Acquire proficiency and apply GenAI/LLM technologies to enhance search relevance, ultimately boosting revenue for Bloomreach customers
• Steward an extremely high bar of technical excellence for the company to drive innovation in the search and personalization space

What you'll need:

• Bachelor's or Master's degree in Computer Science or related fields.
• 4+ years of hands-on experience in Java or another object-oriented language, working with cloud providers (AWS, GCP) and building enterprise software products.
• Experience with open source search engines (Solr, ElasticSearch) as well as big data and large-scale data processing technologies (Hadoop, Spark, Kafka).
• Proven track record in developing and maintaining distributed systems at scale in a production environment.
• Extensive background in data structures and algorithms with strong software architecture skills.
• Familiarity with the machine learning algorithms and tools, and keen interest for staying up-to-date with the latest advancements in search/GenAI/LLM  technologies, and related fields.
• Experience working with Data Science teams to implement ML models in real-time serving is a plus.
• Startup experience in a fast-paced growth company is highly desirable but not required.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $135,000-$185,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the role: 

Bloomreach is seeking a Senior Sales Development Representative to actively educate new markets and prospects about opportunities with Bloomreach. Our Sales Development team bridges the gap between sales and marketing by navigating complex organizations and filling our pipeline with qualified opportunities. We are responsible for opening the door to deals that ultimately drive millions of dollars of revenue for Bloomreach and our customers. We enjoy meeting and interacting with new people. We are relentless, tenacious, entrepreneurial, and collaborative.

The Sales Development role at Bloomreach is challenging and fulfilling. You will have the opportunity to build relationships with prospects and business partners at all levels of an organization and enable us to break through the noise with creativity and an excellent understanding of how our products drive value for businesses.  Most importantly, the Sales Development role at Bloomreach is a launch pad for many other roles in Bloomreach, including Sales, Customer Success, Marketing, and Operations.  

Your job will be to:

• Represent Bloomreach’s products and services
• Drive demand in your territory through focused telephone campaigns, emails, social media, events, and other innovative demand generation activities
• Address each customer's unique inquiry, while providing them with the proper information and appropriate solution based on the customer's specific needs and interests
• Generate sales qualified leads 
• Research organizations and relationships between prospects to create an account penetration strategy
• Educate and qualify prospects within Target Accounts – developing sales-ready opportunities
• Address and convert inbound leads with speed and rigor
• Meet or exceed your quarterly pipeline quota as well as activity, conversion, and velocity goals
• Leverage all of Bloomreach to win customers 
• Partner with account executives and channel managers to identify key players and accounts to develop
• Work closely with Marketing to execute on campaigns and events, as well as provide feedback on changes we can make for future Marketing activities
• Leverage the latest revenue technology, including Salesloft, Salesforce, Gong, Zoom Info, and LinkedIn to support productivity and data-driven decision making
• Identify and share best practices 
• Develop and revise calling scripts and email cadences
• Support your peers to win as a team

You have the following experience and qualities:

• 2+ years post-college experience in a sales, marketing, or customer-facing role with a track record of exceeding goals
• 1+ year of E-commerce Martech and/or B2B SaaS industry experience
• Proficiency with sales processes and tools (e.g., CRM, outbounding)
• A tenacious and entrepreneurial spirit with a passion for winning
• Strong organizational and time management skills, always working with a sense of urgency
• Excellent written and spoken communication skills
• Comfort with cold calling and managing objections / rejections
• Willingness to travel to internal and customer-facing events up to 2x per quarter
• Strong desire and ability to move up within a sales organization
• BA/BS degree or equivalent

Excited? Join us and transform the future of commerce experiences.

The on target earnings (OTE) range for this position is $70,000-$90,000, consisting of base plus commission. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

Position:              Software Engineer (job code 88183)

Duties:              Design and implement core architecture components for new features and improve performance for existing high-traffic, high available data ingestion and search API. Build infrastructure, monitoring, and tools to increase automation, and improve the efficiency of the engineering team while maintaining technical excellence in the codebase. Monitor our customers’ technical landscape, anticipate and build systems that scale with our fast-growing customer base. Act as a partner to the Solution Architecture team to come up with creative solutions for customers that don’t overstep current product or system capabilities. Influence and interface with external customer stakeholders by distilling complex technical architectures into easy to understand concepts.

Education Required:           Master or foreign equivalent in Computer Science, Computer Engineering, Applied Mathematics    or related field.

Special Requirements:     Must have prior work experience, coursework, or internship in each of the following:

1. Building software solutions and software architecture
2. Data Structures and algorithms
3. Programming and Object Oriented Programming Services
4. Scala, Java or Python
5. SQL Databases including Mysql or Postgres
6. Designing end to end applications, which communicate via services or APIs
7. Web technologies including HTTP
8. Spark, Hadoop, Solr or Mapreduce
9. Linux systems

• May work at various unanticipated locations throughout the U.S.
• Telecommuting permitted, may reside anywhere in U.S.

Salary:               $147,713 - $182,857 per year

Worksite:           700 East El Camino Real, Suite 130, Mountain View, CA 94040

#LI-DNI

About the Role:

As a Senior Deal Desk & Pricing Analyst, you will play a pivotal role in driving revenue growth and optimizing deal structures within our EMEA region. You will collaborate with cross-functional teams, including Sales, Finance, Legal, and Operations, to ensure that deals are structured in a way that aligns with company goals, maximize profitability, and mitigate risks. Your analytical skills, attention to detail, and ability to navigate complex business scenarios will be crucial in this role. You will report to the Principal Manager, EMEA Deal Desk and contribute directly to the success of our GTM operations.

What You Will Do:

Deal Structuring and Pricing:

• Collaborate closely with the Sales team to craft optimal deal structures, considering customer requirements, the competitive landscape, and strategic goals.
• Analyze pricing models, discounting strategies, and contractual terms to ensure alignment with company pricing guidelines and profitability targets.
• Formulate recommendations for pricing adjustments, discounts, and terms, balancing revenue objectives with competitive positioning.
• Act as an SME in complex/non-standard deal requests, special pricing, operational matters, approval policies, commercial terms, and the resolution of deal-related issues and sales escalations.

Revenue Optimization:

• Conduct thorough financial analysis of proposed deals to assess potential impact on overall revenue, margins, and cash flow.
• Collaborate with Sales to identify risks and opportunities associated with deal negotiation and revenue recognition.

Quoting and Approval Processes:

• Oversee the end-to-end deal approval process, ensuring strict adherence to internal policies and guidelines.
• Assist in the preparation of non-standard quotes and meticulously review deal quotes, proposals, and contracts for accuracy and consistency.
• Collaborate with Legal and Finance teams to review contractual terms, ensuring compliance and mitigating risk.

Deal Governance and Documentation:

• Maintain accurate and organized records of all deal-related documentation, including contracts, amendments, and communication trails.
• Develop and update deal playbooks, templates, and guidelines for Sales teams to streamline deal creation and approval processes.
• Provide guidance and training to the sales team on advanced deal desk processes, pricing guidelines, and intricate contract terms.

Cross-functional Collaboration:

• Work closely with Sales, Finance, Legal, and Operations teams to gather necessary information, resolve issues, and provide expert guidance on deal-related matters.
• Collaborate with Sales Enablement to deliver comprehensive training and support on deal desk processes and tools, enhancing the overall effectiveness of the sales team.

Process Improvement:

• Continuously evaluate and recommend improvements on Deal Desk processes, tools, and workflows for improved efficiency and scalability.

What you'll need:

• Bachelor's degree in Business, Finance, Management, or a related field.
• 3-5 years of experience in a Deal Desk or Pricing Analyst role with a global sales team, in the Saas industry.
• Demonstrated experience demonstrating negotiation, analytical and excellent critical thinking skills working on complex deals involving in-depth gathering and evaluation of variable factors to make informed and solid deal decisions. 
• Experience reviewing, drafting or responding to non standard contractual commercial terms
• Demonstrated CRM experience, preferably in Salesforce (CPQ).
• Strong analytical skills with the ability to gather, compile and analyse financial data and provide actionable insights.
• Proficiency in G-Suite and Microsoft Office Suite, particularly demonstrating advanced skill in spreadsheet (Excel/Googlesheet).
• Ability to think outside the box on nonstandard deal constructs providing solid deal recommendations considering risk factors and revenue recognition impacts

You are perfect for this role if you: 

• Thrive in a fast paced environment.
• Demonstrate proactive execution, sound business judgement and strategic focus. 
• Excel as an outstanding communicator with meticulous attention to detail in relation to all levels of management
• Self-motivated with prior experience in handling intricate and complex tasks.
• Collaborate effectively to identify and propose solutions for system gaps and process improvements, enhancing the efficiency of workflows.
• Embrace a growth mindset with the ability to navigate ambiguity.
• Have an understanding of the sales professional’s role.

Excited? Join us and transform the future of commerce experiences.

Regional benefits:

• Personal pension contribution by Bloomreach
• MyEva — online financial expert tool at your disposal
• Access to private hospitals with reduced wait times
• Income protection in case of long-term illness or injury

About the Role:

We are seeking a Revenue Strategy & Operations, Senior Analyst to join our Revenue Strategy and Operations (RevOps) team.  The ideal candidate for this role is an analytical and strategic thinker who likes to roll up their sleeves to inform and execute our go-to-market strategy. You’ll collaborate closely with customer-facing teams, marketing, finance, and other functions to drive cross-functional Go-To-Market (GTM) projects, develop actionable recommendations based on data-driven insights, and champion operational efficiency and change management initiatives.  You’ll report directly to the Associate Director of Revenue Strategy and Operations (who reports to our VP of Revenue Strategy and Operations) and be a part of a global team with diverse skill sets and knowledge.  

What challenge awaits you? 

The RevOps function at Bloomreach brings our sales, marketing, finance, product, and customer success teams together to build and drive our GTM strategy.  Ultimately, RevOps exists to ensure we are doing everything possible to help our Revenue teams deliver value to customers and exceed Bloomreach’s financial plan. This role is an excellent opportunity if you want to make an outsized impact within a growth oriented, late-stage SaaS company.  The RevOps team at Bloomreach is accountable for revenue strategy and insights, seller performance and enablement, and the revenue tech stack, all of which feed into consistently achieving our ambitious revenue goals.

Your job will be to:

a. Analyze complex information, using both qualitative and quantitative methods, to inform and drive our GTM strategy and exceed our revenue plan

• Analyze data, qualitative feedback, and external benchmarking to draw insights, synthesize recommendations, and communicate those persuasively to cross-functional stakeholders.  Agree on the most important recommendations to pursue, drive those forward, and measure how they impact revenue target attainment
• Provide insights on KPIs across a range of products, segments, and geographies, helping our teams to drive the right behaviors that will lead us to exceed our revenue plan
• Collaborate with other ops teams (including BI) to to build dynamic dashboards (e.g., Tableau) that serve as one-source-of-the-truth for Bloomreach KPIs
• Support cross-functional teams in Bloomreach planning cycles including revenue forecasting, pipeline management, compensation plans, territory planning, and hiring planning
• Own executive deliverables such as Board Reviews, Quarterly Business Reviews, etc.

b. Structure complex problems into actionable initiatives that you will lead in collaboration with cross-functional teams with demonstrated impact on our key GTM metrics

• Collaborate cross functionally to design and execute strategic projects to increase GTM effectiveness (e.g., sales productivity, conversion rate, pipeline creation, etc.)
• Translate business goals and requirements into efficient processes, leveraging technology and automation where possible

c. Drive continuous improvement by evaluating our existing processes / technology / teams and evolve them through automation, standardization, and documentation

• Deploy operating processes that drive compliance/efficiency and ensure rigorous adoption across the Go-To-Market organization (e.g. pipeline hygiene, account ownership, account planning, etc)
• Continuously measure and Increase seller efficiency and job satisfaction

Your success story will be:

• In 30 days, you will go through our onboarding process and meet with key stakeholders to quickly gain an understanding of our business and key challenges.
• In 90 days, you will align with your manager on the top 2-4 projects you’ll drive that will impact Bloomreach’s revenue and have begun execution on them.
• In 180 days, you will have made a measurable impact on our GTM metrics that feed into hitting our revenue plan
• In 210 days, your strategic thinking and project execution will have driven measurable impact on our revenue KPIs and you’ll already be working on your next round of initiatives.

You have the following experience and qualities:

Professional experience

• 2-4 years of experience in management consulting, corporate/BU strategy, RevOps, finance, BizOps, or similar roles
• Excellence in Google Sheets/Excel, including building complex modeling and reporting methods
• Excellence in summarizing sophisticated data and results into executive facing materials (e.g., slides, policy documents)
• Clear written communication abilities in Docs/Word and Google Slides/Powerpoint, as well as strong oral communication skills
• Experience with CRM Tools (SFDC preferred), mainly in a reporting environment
• Knowledge of methods to build scalable and repeatable reporting methods
• Keen understanding of data visualization methods and analytic strategies
• Knowledge of alternative Business Intelligence tools (e.g. Tableau) a plus
• Knowledge of eCommerce, SaaS Terminology and metrics a plus
• Bachelor’s degree

Personal qualities

• Autonomous and proactive, with a bias for action
• Excellent interpersonal and written/oral communication skills across all job levels and functions, treating business stakeholders as real clients
• Organized with strong attention to detail and time management skills
• Demonstrated strategic thinking and problem solving skills
• Ability to work within a growth focused, fast-paced, scale-up environment 
• Strong commercial acumen and an appetite for continuous learning
• Willingness to work in a remote-first and global team environment

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $90,000-$120,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the Role:

Bloomreach is looking for a Product Marketing Manager! Help us go-to-market with the latest innovations in our industry leading Search and Merchandising solution — Bloomreach Discovery. 

As a Product Marketing Manager, you will support the go-to-market for Bloomreach Discovery, one of our three core product pillars. The customer experience, martech, and digital commerce industry is exploding, and the status quo for businesses is changing rapidly. Fortunately, Bloomreach has an end-to-end product offering for brands that want to deliver personalized customer experiences with a laser focus on e-commerce.  

You will work with the Director of Product Marketing for Bloomreach Discovery as well as work directly with a strong product management team on feature launches and market research.

Your job will be to:

1. Understand the market and the buyer
2. Execute on the go-to-market strategy
3. Enable the field team to succeed 

a. Understand the market and the buyer

• Deeply understand market problems in order to support messaging and positioning for frequent feature launches.
• Act as the point person for sales & marketing on product-related questions.
• Research the competitive landscape and build competitive collateral.
• Be knowledgeable about Bloomreach products and assist in developing marketing material (e.g. demo scripts, blogs, etc.) to articulate our value to prospective customers, partners, and analysts.

b. Execute on the go-to-market strategy

• Launch new features and position with prospects and customers.
• Work with the product team to achieve specific goals for launches.
• Provide guidance on positioning and thought leadership to the content team. 
• Work with the marketing/demand gen team to promote Discovery.

c. Enable the field team to succeed and participate in customer meetings

• Help our field teams tell the story of product discovery with illustrative use cases and sales material.
• Develop tools to increase sales effectiveness (e.g. x-pagers, pitch decks, trainings, etc) and support the Sales Enablement team.
• Assist in market problems research through customer interviews and analyst inquiries.

Your success story will be:

• In 30 days, you will understand our current product and the competitive landscape.
• In 90 days, you will meet cross-functional stakeholders, support product launches, and assist in customer research interviews.
• In 180 days, you will lead your own customer interviews and help with C-suite presentations on trends in market problems.
• In 210 days, you will take ownership of your own launches and work with internal stakeholders to determine combined goals.

You have the following experience and qualities:

1. Professional— experience in B2C e-commerce and high technical aptitude. Bonus for search & merchandising experience or B2B e-commerce experience. Customer-focused.
2. Personal — motivation, independence, organization, and the soft skills to work with a truly global team. 

Professional experience

• 3 – 5 years’ experience in Product Marketing, Marketing, Product Management, or Customer Success roles.
• Aptitude for story telling and communicating technical concepts to others in a simple way.
• Great communication and writing skills. Public speaking experience is a plus.
• Experience with search, merchandising, and recommendations technology or experience as a user of similar technology is a plus
• Technical proficiency a plus (e.g. marketing to IT, experience in IT or development)
• Bachelor’s degree in marketing, business administration, or technical field

Personal qualities

• Ability to work with a worldwide team (team members in Bangalore, TX, CA, CO, WA, London, Amsterdam, and Bratislava).
• Hunger to win. Outcome-driven, not task-driven.
• A little bit of humor and nerdiness will help you fit right in.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $100,000-$130,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the Role:

Bloomreach is seeking a strong Staff Product Manager for our Product & Content Discovery team. This role will specifically focus on our market-leading, Search product which leverages the latest AI/ML technologies and powers some of the largest and most recognizable brands in the world (e.g. Staples, Neiman Marcus, Puma). This Product Manager will be responsible for analyzing quantitative data, gathering competitive intel, understanding customer needs and using those data points to build features that add value to our customers and to our business.

We are looking for a Product Manager who is analytically strong, customer-obsessed, and a great problem solver who can collaborate cross-functionally and drive initiatives independently. This individual will report to the Director of Product Management - Search.

What you'll do:

• Interface with internal and external stakeholders to determine new features in addition to building and working with engineering teams to come up with technical solutions to help solve customer problems.
• Own optimization of both relevance and ranking for keyword and vector searches
• Responsible for leveraging the latest Machine Learning algorithms, specifically in the area of Natural Language Processing (NLP).
• Explore different areas such as NLP for international languages, conversational AI, attribute extraction from images and 1:1 or segment-based user personalization.
• Improve Bloomreach’s Semantic algorithms and deliver better Search Relevance and Ranking experiences.
• Extract and analyze user behavior data from internal data warehouses, using SQL or other queries, to identify improvement opportunities. 
• Create easy to use APIs to give developers control to plug-in and test various algorithm modules to solve different use cases.
• Own and lead feature development from ideation to value delivery
• Coordinate with Product Marketing, Sales, and Customer Success teams for product launches, training, documentation, thought-leadership, and customer feedback
• Become an expert on Search within the company
• Work with the Director of Search to plan the innovation roadmap for Search 

What you'll need:

• 10+ years of experience working in a combination of product management, technical product management, engineering, sales engineering, and/or solutions consulting roles
• Experience with Artificial Intelligence, Machine Learning, Vector Databases, and Large Language Models
• Strong analytical and problem solving skills; strong communication, written, and presentation skills; experience working directly with customers is required
• Ability to independently own and drive initiatives end to end
• Ability to collaborate cross functionally and work with geographically dispersed teams to execute on product initiatives
• Team player: ability to work well with many different teams and personalities
• Must be intellectually curious, proactive and self-motivated
• Must have a high degree of attention to detail

Bonus points if you have:

• Experience working for a B2B SaaS technology company
• Experience working in the E-commerce domain or with Search Technologies

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $150,000-$200,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the Role:

Bloomreach is looking for a Channel Partner Manager who will own a portfolio of Growth focused agency partners. This includes managing the day-to-day interactions and building relationships with agency partners.  Additionally, enabling Shopify system integrators and digital agencies in North America who will implement, refer and manage Bloomreach solutions.

This is a quota carrying role for someone who is passionate about creating and building partnerships that are mutually beneficial, driving sourced and influenced revenue.  The role will facilitate collaboration between agency partners and align cross functionally with Sales, Customer Success, Enablement, Delivery, and Marketing to drive success.  This role reports into the Senior Manager, Agency Partnerships. 

Your job will be to:

• Build, own and grow a portfolio of agency partnerships and drive value with those partners
• Generate partner sourced pipeline and influenced business, achieving quarterly targets 
• Support partner through entire sales cycle- qualifying opportunities, joint co-selling with Bloomreach sales team, and post implementation
• Create strategic business plans with partners, outlining mutual goals related to generating revenue, marketing initiatives, and partner enablement
• Develop strategic enablement and “market to” plans with partners to educate them on Bloomreach’s capabilities, drive awareness, and ensure our solutions are top of mind
• Create scalable and effective partner marketing activities that drive revenue
• Identify the right partners to recruit and develop an outbounding strategy and a clear onboarding plan that activates the partners quickly to drive sourced revenue 
• Build strong relationships with internal team members to meet objectives and targets
• Facilitate collaboration between Bloomreach Sales, Customer Success, Delivery teams and partners
• Nurture relationships with partners by joining industry conferences, attending partner events, and hosting “Bloomreach Days”
• Evaluate potential partnership opportunities based on market dynamics, customer impact, and strategic value

What we expect of you:

• 3+ years of quota-carrying experience in Channel Sales selling software or software-as-a-service (SaaS)
• At least 3-5 years of selling or partnerships in Commerce or Marketing agency or technology companies
• Travel: Estimated 20-40% (variable)
• Marketing background is a plus 
• Deep knowledge of online/internet/digital marketing technology
• A proven track record of meeting and exceeding revenue quota
• Well-established presence in the industry with a strong network to leverage
• Be a builder.  Someone with enormous energy who thrives on building trusting partnerships that are mutually beneficial for both Bloomreach and the partners
• Ideally have experience in collaborating with C level executives at top digital marketing and commerce agencies
• Have a desire to learn, be ever curious and drive towards excellence
• Detail oriented, relationship-building skills with a passion for building new relationships and drive towards mutual benefits and goals
• The ability to adapt to new environments and use your own initiative
• Excellent written and verbal communication skills, including high-caliber presentation skills
• Highly organized, excellent time management skills, positive attitude

Excited? Join us and transform the future of commerce experiences.

The on-target-earnings range for this position is $100,000-$150,000 (base + commission). The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional Benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

Become a CSS developer at Bloomreach! Help us implement new designs, create and update UI components and maintain our in-house UI framework. Be part of a unique team of “stylers” - people at the intersection of design and frontend development. Your accomplishments will impact many customers in dozens of different verticals in the e-commerce space. Your starting salary will be 3000€ per month,along with stock options and other benefits. Working in one of our Central European offices or from home on a full-time basis, you´ll become a core part of our Frontend Team.

What tech stack do we use?

• Our styles are written in Sass
• Our app runs on Angular
• We use Git for version control
• Our build processes are handled via Webpack and custom node scripts

What challenge awaits you?

As a Bloomreach CSS developer, you will be the go to person for styling UI and making our Engagement app easy to use and visually pleasant. You’ll be operating on three levels - bug fixing, maintenance and creation of UI components and implementing new design. In addition to that, a great deal of your work will be dedicated to research and improvement of existing code. Having a great developer experience is something we’re serious about.

Your job will be to:

1. Expand & maintain UI components library
2. Improve & maintain in-house SCSS framework
3. Implement new designs

a. Expand & maintain UI components library

• Understand how our components work under the hood & enable frontend developers to build advanced user interfaces using our framework
• Revise code of the components frequently & keep up with the latest possibilities of CSS
• Ensure cross-browser compatibility (modern browsers only)
• Shape visual representation and behavior with designers
• Maintain & improve Showcase - our own tool for showcasing and documenting UI components

b. Improve & maintain in-house UI framework

• Extend & update core functions and mixins that help us write styles efficiently and easy to read

c. Implement new design

• Update screens to match latest design
• Research best strategies for comprehensive changes - components used on each screen in different contexts
• Ensures changes don’t introduce any bugs

Your success story will be:

• In 30 days, you will learn how our methodology works and solve some bugs
• In 90 days, you will know how core components work, support other Frontend developers on your first sprint project, and know your way around the Showcase and Engagement app
• In 180 days, you will be able to tackle most of the tasks on your own, question and challenge designs, suggest improvements to our code base

You have the following experience and qualities:

1. Professional— CSS, Sass, working with browser,  basic programming skills, Git, knowledge of Angular is optional but welcome
2. Personal — team player, honesty, responsibility, motivation

Professional experience

• CSS will be your bread and butter and for smooth working experience it would be good if you knew: all selector types, selector specificity, fonts, relative units, box sizing, positioning, block/inline layout, float layout, flexbox layout, grid layout, responsiveness, pseudo elements, animations, effects on performance, etc.
• You will write your styles in SCSS, so it’s good to know your way around variables, functions, mixins, extends, operators, etc.
• Experience with writing maintainable, modular, component-based CSS
• You should have basic programming skills, e.g. understanding basic syntax and concepts like variables, types, conditions, cycles, functions, objects and be familiar with JavaScript/TypeScript
• You will use Git on every day basis but you don’t have to be a pro, knowing basic commands to stage, commit, push, merge, pull changes is enough

Personal qualities

• Be able to work in a team where we value diversity and open mindness
• Discuss problems with honesty, keep focus on what’s important and what we want to achieve
• Take responsibility and own your actions
• Have drive for the work you do and always try to find ways how to improve things to keep yourself motivated

Are you looking for a cutting-edge tech stack to work with on a daily basis? We are currently expanding our Campaigns team and are looking for a new colleague to join as a Senior Software Engineer. The salary range starts at 3500€ per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you‘ll become a core part of the Engineering Team.

What challenge awaits you?

As a Senior Software Engineer at our company, you'll come face-to-face with exciting, high-end technical challenges. You'll be a part of a team that delivers magical customer experiences through personalized omnichannel marketing campaigns. You’ll work on  implementing new microservices into our architecture, managing high-throughput systems, and enhancing the speed and reliability of our platform. You will utilize cutting-edge AI-powered solutions, such as GenAI and LLMs. 

You'll collaborate closely with other engineering teams and product managers to ensure seamless integration of our campaigns automation features with the rest of our platform, fostering a culture of collaboration and innovation. This role offers a unique opportunity to combine your technical expertise with a passion for customer experience enhancement and a desire to empower businesses with data-driven personalization.

Your job will be to:

1. Design & Deliver new features
2. Ensure quality and performance of developed solution
3. Support and Maintain owned components

a. Design & Deliver new features

• Translate business requirements for product features into technical specifications and design documents.
• Collaborate with other engineering teams to ensure a unified software architecture.
• Define and develop back-office API endpoints as well as high-performance serving endpoints.
• Develop and implement high-throughput, scalable and reliable systems to support new features.
• Deploy and monitor new features in production, ensuring seamless integration with existing systems.

b. Ensure quality and performance of developed solution

• Perform API testing, including unit tests, system tests and performance tests.
• Implement monitoring systems and dashboards to track the performance of our systems in production, identify potential issues, and optimize for speed and cost efficiency.
• Contribute to developing and implementing DevOps best practices within the team.

c. Support and Maintain owned components

• Maintain end-to-end features, encompassing microservices, back-office APIs, and high-performance serving APIs.
• Provide ongoing support and maintenance for existing features, including troubleshooting issues, fixing bugs, and implementing enhancements.
• Support our client-facing colleagues in the investigation of possible issues (L3 support).
• Document code, design decisions, and operational procedures to facilitate ongoing maintenance and knowledge sharing.

What technologies and tools does the Campaigns team work with?

• Programming languages - Go, Python
• Google Cloud Platform services - GKE, BigQuery, BigTable, GCS, VertexAI 
• Data Storage and Processing - MongoDB, Redis, Kafka 
• Software and Tools - Grafana, Sentry, Gitlab, Jira, Productboard, PagerDuty 

The owned area focuses on Marketing Campaigns Automation, including scheduling, audience management, content personalization and delivery. We support various marketing channels, such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks. We use Jinja for personalization and utilize ML models for content generation. Therefore, having experience in the mentioned areas is an advantage.

Your success story will be:

• In 30 Days: Successfully onboard and contribute to ongoing tasks, demonstrating understanding of the codebase and team processes.
• In 90 Days: Contribute to design discussions and independently deliver high-quality code for assigned features. Participate in investigating and resolving production issues.
• In 180 Days: Independently manage larger tasks, contribute to team improvements, and confidently handle L3 support, investigating and resolving production issues.

You have the following experience and qualities:

1. Professional — Proven experience in Go or Python engineering, system design, and maintenance in the area of campaign automation.
2. Personal — Demonstrates strong initiative, ability to work within a team, communication skills, and a commitment to continuous learning and improvement.

Professional experience

• Proven experience in at least one of the following languages: Go or Python, which are essential for building our data-driven features.
• Solid understanding of microservice-oriented architecture and experience in building systems with high throughput and low latency APIs. Familiarity with service orchestration and management (e.g. GKE).
• Experience with version control systems (Git) and CI/CD pipelines. We utilize Git for code management and CI/CD pipelines for efficient development and deployment.
• Familiarity with database management (preferably MongoDB and Redis) and event streaming (e.g. Apache Kafka).
• Experience with integrating omnichannel communication such as Mobile Messaging, Emails, SMS/MMS, Push Notifications and Webhooks would be a valued asset.
• Interest in Generative AI and its applications is a plus.

Personal qualities

• Demonstrates strong initiative and a proactive approach to problem-solving.
• Excellent communication and collaboration skills, with the ability to work effectively within a team.
• A genuine passion for learning new technologies and keeping up-to-date with the latest advancements.
• A commitment to delivering high-quality work and a dedication to continuous improvement.

Excited? Join us and transform the future of commerce experiences.

• Help top e-commerce businesses boost their performance.
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• The role of CSM is to act as a guardian for both, client & Engagement product.
• On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

• 3-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
• Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
• Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
• Knowledge of e-commerce, marketing and the current trends in the industry.
• Working proficiency in English and Russian

• As a business consultant you will be responsible for delivering value to Bloomreach’s clients through the deployment and use of our Engagement Platform
• You will be supporting clients in the implementation phase with business requirements gathering, preparation of the data structure, data migration process and automated programes deployment
• You will be a key advisor for clients regarding e -commerce, analytics, data management, digital marketing, marketing automation and emailing + mobile technologies
• You will be responsible for building strong relationships with clients by bringing continuous improvement to their business, maximising utilization of the platform and improving their KPIs/ROI
• In a collaboration with Customer Success Manager you will be responsible for developing business strategy and a roadmap with clients as well as aligning with them on relevant business goals and critical metrics
• On top of the overall knowledge, you will become an expert in chosen part of the platform in order to lead and advise clients and internal stakeholders in a given topic of expertise
• You will play a pivotal role in clients’ onboarding, platform adoption and product features utilization
• You will be collaborating with various internal teams to build services focused around the product and contribute for internal process improvement

• Ideally 2-3 years of experience in a consulting role within a SaaS environment
• Working knowledge of at least one of email, sms, social ads in the marketplace, etc.
• Experience in the following sectors/fields: online analytics, performance marketing, marketing automation, data science, A/B testing, personalisation, campaign optimisation, customer lifetime value, e-mailing automation, reactivation, attribution modelling, prediction, product recommendations, e-commerce
• Knowledge of ecommerce business and business trends, and the ability to understand clients’ business models and adapt consulting approach accordingly
• Excellent consulting skills: clear written and verbal communication, presentation skills, confidence in dealing with business users and stakeholders at all levels of seniority, exceptional organizational skills, proactive problem solving skills
• Ability to handle difficult situations in a proactive, goal-oriented, and highly professional way
• Proactively maintain the highest level of expertise by deepening your knowledge of the Bloomreach Engagement platform and solutions through internally and externally available learning opportunities, as well as self-study
• Native or professional fluency in English, Russian language mandatory

About the Role:

Bloomreach is seeking a motivatedStrategic Account Manager who loves driving revenue growth and successful outcomes for some of the world’s leading companies. 

In this role, you’ll be helping customers optimize their investment in Bloomreach’s market-leading, algorithm-driven approach to creating a truly connected customer experience.  You are passionate about growing your book of business with successful customer renewals, upsells, and cross-sells. You are a resource quarterback, partnering with internal teams (Customer Success, Product, Marketing, Engineering, Services) to drive meaningful results for your customers. Come join us and be part of the evolution of the digital customer experience. 

Your job will be to:

• Own the relationship with key accounts
• Develop and expand business, through C-level relationships, across brands
• Ensure renegotiation of contracts at point of renewal
• Identify, work, and close upsell and cross sell opportunities

In this role you will be responsible for:

• Drive Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
• Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
• Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
• Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
• Operate with a sense of urgency with an outcome + results-oriented approach to customer success
• Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-sell and upsell).
• Proactively own renewals in key accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Stay abreast of industry changes and trends
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations

Professional experience

• 6+ years of experience in Account Management, Customer Success, Sales or Consulting, leading large enterprise customers. Focus on platforms providing business value such as commerce, CRM, ERP, HCM, are a plus. Commerce or Digital Experience backgrounds strongly encouraged
• Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
• Highly collaborative leadership profile. Action and outcome oriented
• Martech | Adtech | Search knowledge is a plus
• Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
• Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
• Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota.
• Knowledge and use of CRM and forecasting tools is required

Excited? Join us and transform the future of commerce experiences.

The on-target-earnings range for this position is $190,000-$225,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional Benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution