Company Name:
Company Url:
Short Pitch:
Description:
Headquarter Location:
Tags:

Job Url:
  •  Url

  •  

  •  

  •  

  •  
  •   

  •  Event 

  • Last Edited: 2021-05-25 09:03:10

  • Last User:  james

Vonage

A communication and contact center company.
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.

Headquarter Location:
Holmdel, New Jersey, USA

Tags:
1d

Project Manager - Regulatory, Compliance & Privacy

VonageSpain - Remote
agile ● jira ● Design ● scrum ● api

Vonage is hiring a Remote Project Manager - Regulatory, Compliance & Privacy

Vonage API Group

Project Manager - Regulation, Compliance & Privacy 



  • Organization: Vonage API Group Product
  • Location: Poland/Spain



Vonage Product Management Mission: The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market. Customers such as Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

 

Why this role matters

As Vonage API Platform global communication networks and channels grow the greater the need for implementing carrier and country regulation changes and fraud management to stop bad actors using our platform.

We are looking for a talented Project Manager to join our regulatory, compliance, and privacy team.  In this role you’ll be managing and steering key regulatory and compliance projects across the global market. The main focus area will be project planning, direction, prioritization, facilitation, stakeholder management, change management and delivery.

Your expertise will be pivotal in ensuring the efficiency and delivery performance of the Product Team working transversely with Product Managers and business owners in the implementation of software based compliance and regulatory requirements.

 

The heart of your role will be focused on project planning, providing direction, setting priorities, facilitating smooth processes, implementing change management, managing stakeholder contributions and expectations, and overseeing delivery.  In addition to driving project delivery you will also play a key role in facilitating the Vonage Regulatory Board, a cross-functional multi-disciplinary team which consults and advises on new demand and key initiatives in regulatory, compliance and privacy.

 

We value a balance of professionalism and a friendly, collaborative approach.  If you’re passionate about driving projects to success and excelling in a dynamic environment, we would love to hear from you!

What you will do

  • Lead project management for multiple complex projects across a diverse client base.
  • Engage with client stakeholders to deeply understand their business, operational processes, and how our products and solutions can address their specific needs.
  • Create and manage the processes to manage regulatory requests across the business with communications working coordinating with individual Product Managers with delivery
  • Collaborate with cross-functional teams within Vonage to formulate detailed project plans and scopes, aligning closely with client expectations and requirements.
  • Oversee all aspects of project management including:
    • In-depth requirements gathering and precise scope definition.
    • Comprehensive project planning, including resource estimation, staffing, and budgeting.
    • Risk assessment and change management strategies.
    • Multi-project execution, monitoring and control.
    • Project close-out and handover procedures.
    • Consistent and transparent reporting.
  • Facilitate effective communication across all project phases ensuring clear, consistent, and timely updates from kickoff through to completion.
  • Prepare, update and present detailed project-related communication materials and presentations to stakeholders at all levels.
  • Monitor and analyse project performance metrics, reporting on progress, challenges, and outcomes.
  • Uphold high standards of project management, ensuring adherence to Vonage’s methodologies, best practices and policies.

What you will bring

  • Experience in managing cross-departmental projects, particularly in the cloud communications industry.
  • Exceptional organisational skills and the ability to prioritise tasks in a fast-paced environment.
  • Demonstrated expertise in facilitation, capable of leading diverse global teams and stakeholders.
  • Ability to work collaboratively with different stakeholders across the business from software Engineers through to Finance, Security, Legal and Operations teams
  • Proven ability to influence and steer project assessment, planning, design, development and implementation phases

What is required for application

Required

  • Prior experience in a project management position
  • Experience in telco, cloud or finance industries preferred 

Desired

  • Deep understanding of CPaaS and API technologies
  • Experience in delivering compliance projects in highly regulated industries such as telecommunications, cloud, healthcare, finance, or governmental.
  • An analytical mind able to “see” the complexities of procedures and regulations
  • Certified compliance professional is a plus
  • Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
  • Experience using Jira, Confluence and project management tools
  • Experience of working with API based services
  • Knowledge of the latest trends and developments in global regulation, compliance and privacy.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

 

#LI-MB2

#LI-REMOTE

See more jobs at Vonage

Apply for this job

1d

Jr. Customer Onboarding Specialist / Operations Analyst

VonageRemote - India
jira ● salesforce

Vonage is hiring a Remote Jr. Customer Onboarding Specialist / Operations Analyst

Junior Customer Operations Analyst / Onboarding Specialist

WHY THIS ROLE MATTERS

We are looking for an Operations Analyst to join our Customer Operations Team.  This role works cross functionally with our sales team to ensure that customers are onboarded in the best possible way. You will liaise with different operational teams,  finding innovative solutions to customer problems. The Customer Operations team is a global team centered on enhancing the customer onboarding journey.  We’re action-oriented, attentive to detail, and always finding ways to improve ourselves.

WHAT YOU WILL DO

  • Ensure  smooth operation of all  processes  relating to customer onboarding
  • Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
  • Proactively respond to internal and external customer queries in a timely manner
  • Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate.
  • Manage set up activities in several dashboard systems, for our customers to go live with some of our products

WHO WE ARE 

  • An organization for the 2020s. We are flexible, supportive, professional, creative, and demanding
  • A global team of smart, imaginative and self-motivated people working in a fast pace environment. 
  • Problem solvers and technology disruptors. We lead change, seek out new ideas and different views. We want big and bold ideas to anticipate future needs. 

YOU ARE

  • Fluent in English.Degree educated. Bachelor’s degree required, preferably in Business. 
  • A junior project manager, with exceptional ability to balance competing priorities
  • Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines.
  • Customer focused, always thinking about how to improve tools and customers for your internal and external customer
  • Collaborative and friendly. You excel at communicating with diverse stakeholders
  • A problem solver. You proactively identify gaps and challenges, pitching solutions
  • Comfortable in a fast pace, global & multicultural environment

Nice to have

  • Top notch JIRA and Salesforce skills 
  • Experience in a tech company
  • Familiarity with G-Suite

What Is In It For You

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

See more jobs at Vonage

Apply for this job

5d

Carrier Relations Manager - APAC

VonageSingapore - Remote
api

Vonage is hiring a Remote Carrier Relations Manager - APAC

Vonage Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud, and real-time business environment. 

As a wholly-owned subsidiary of Ericsson, Vonage is breaking new ground and pioneering an exciting new category. Together with Ericsson, we are shaping the future of communications and redefining the value of CPaaS for enterprises, app developers, and Communication Service Providers (CSPs aka Telecom Providers) by exposing and delivering advanced network capabilities from within the 5G network to drive new, innovative applications and bring future use cases to life, today.

Why this role matters

The Global Carrier Team, which sits within the Vonage Carrier Management Team, is responsible for driving new connectivity globally. 

A newly created role with multiple stakeholders and expectations of quick market acceptance and growth, the successful candidate must have mastery of a range of leadership and individual contributor skills to drive the growth of advanced network APIs.

We seek to recruit an experienced Carrier Relations Manager (Global International accounts) to join the team. This person will ensure we have the best network connectivity to drive our customers’ success. This hands-on role enables Vonage to deliver the high quality and breadth of service our customers expect. Be a central part of building out a new, strategic connectivity roadmap at Vonage. 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…

What you'll do

  • Create, own, and lead the plan for global international coverage ensuring Vonage has the best connectivity products and services to meet our customers' needs.
  • Collaborate with CSP project teams, business development, sales, marketing, operations, and product teams to fully understand the market requirements.
  • Build new connectivity with Carriers and Partners across network services and next-generation API's.
  • Build and maintain strategic relationships with key carrier partners. 
  • Position Vonage as the partner to work within the carrier community through industry engagement thought leadership and partnership. 
  • Alignment and collaboration with Vonage legal team to sign agreements with CSPs. 
  • Work with the Vonage Product Team to develop new API operating models.

What you'll bring

  • Knowledge of Carrier Relations and an ability to collaborate with internal and external stakeholders.
  • Experience leading complex commercial projects involving extended virtual teams.
  • Knowledge of the cloud communications industry, and API business. 
  • Excellent communication skills - communicating at all levels, including external conferences on behalf of Vonage.
  • Broad knowledge of how the market is regulated, operated, and managed.
  • Experience working directly with Carriers (CSPs) globally.
  • Fluent in English language skills.
  • A problem solver, that is results-driven and builds a sense of team. 

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental needs, or geographic location.

#LI-SK1

See more jobs at Vonage

Apply for this job