Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

As the Director of Customer Operations, you will lead teams that support the customer experience immediately after joining Elation Health in Small Group Onboarding to after they become users of the Elation platform.  These three teams are critical in enabling, training, championing and improving our customer experience.  Together, they support our customers' span of using Elation Health, and work collectively to launch them after signing to support their needs and understanding their feedback using the platform.

As the Director of these three teams, your role will be highly collaborative with other cross-functional teams at Elation Health.  You’ll partner with Sales, Finance, Revenue Operations, Marketing, and Partner Operations teams.  Your job is to ensure each of our operations teams are enabled to perform at their best, removing operational barriers and ensuring premier experiences for our customer base.  Oftentimes, you’ll be collaborating to enhance existing workflows within Customer Operations, and as is the case when establishing new teams, setting expectations for new procedures needed to scale our programs.  

This role will have five direct reports, with additional indirect reports.  This Director will report to the VP of Customer Operations, and partner closely with the Director of our Customer Support organization, which also sits within the Customer Operations team.  As a leader within this team, the expectation is that you are deeply embedded and knowledgeable about our daily operation while also balancing the demands of other concurrent business functions and leadership responsibilities.  Your role is an important component and input in our close-knit organization, and your leadership will ensure our operational teams are aligned with others for strategic execution and delivery.  

This role requires exceptional customer-facing communication skills, the ability to respond quickly to a dynamic operating environment, and a persistent commitment to balancing both our customer needs with our operational requirements. As our operations mature, this leader will enhance existing and establish new reporting functionality that is expected of our teams and depended on in other areas of the business.  This leader has deep, proven experience using and reporting out of Salesforce.  Additionally,  this leader is comfortable operating in a fast-paced environment with several internal and external communication tools. Our business demands a flexible approach to problem solving and information-gathering, and as such this leader has proven experience performing in these environments.  Finally, as a people manager leading operational teams, a qualified candidate will have at least five years of experience leading operational teams.  

Role and Responsibilities

• Lead Small Group Onboarding, Customer Retention, and Customer Operations teams within Customer Operations
• Deeply understand our Onboarding workflows and work to support our Managers in unblocking customer onboarding experiences.  This means collaborating with cross functional teams as needed for process improvement while also advocating for individual team needs as customers require.
• Partner with our existing Customer Retention team members to lay a solid foundation for this burgeoning business unit.  Drive understanding of our operational performance and communicate our outcomes across the broader organization to drive alignment.
• Collaborate with our existing Customer Operations leader to establish industry best-practices for understanding customer feedback, product and service performance, and customer outcomes.  Facilitate analytical reviews of a multitude of customer data inputs to narrate a succinct story and customer experience.  Partner with Product and Service teams to deliver customer feedback for future enhancements and understanding.

Professional Qualifications

• 5+ years of experience in a Senior Customer Success, implementation, Strategic or management consulting role. Operational experience is preferred, and that can be fulfilled from a variety of operational environments.
• Proven competency building and maintaining Salesforce reporting within an operation.  Added bonus for additional experience using and scaling other apps from the Salesforce Marketplace.
• This is a demanding position with high internal and external visibility that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products and customer support functions, with proven success in driving process improvements and outcomes.
• Maniacal attention to detail with an enviable focus on process, reporting, and cross-functional alignment.  An ideal candidate has examples of where they drove simplicity out of chaotic working environments and improved operational performance as a result.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders including Customers, Executives, and Product Leadership, as well as internal, front-line customer- facing teams.

Salary: $140,000 - 160,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

The Quality Specialist for the Support Team plays a crucial role in maintaining and enhancing the quality of our customer support services. This role requires a keen eye for detail, strong analytical skills, and a passion for ensuring customer satisfaction through high-quality support interactions. The Quality Specialist is an expert on the Elation and Passport applications, can manage multiple tasks at a time, has strong collaboration skills, and is adept at giving and receiving feedback. The Quality Specialist is a self-starter and owner, leveraging both their knowledge of our processes, technical tools, our customers, and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and empathetic in their approach to our work. 

Role and Responsibilities

• [30%] Monitor and evaluate customer support interactions (e.g., tickets, calls, chats) to ensure quality standards are met 
• [20%] Provide feedback and coaching to support team members to improve the quality of their interactions
• [20%] Identify trends and patterns in customer issues and either:
• Address knowledge gaps by identifying and providing feedback as well as through building or suggesting articles or other SOPs
• Escalate recurring issues to management for resolution 
• [10%] Collaborate with other teams (e.g., training, operations) to implement quality improvement initiatives 
• [10%] Conduct regular audits and reviews of support team performance and adherence to policies and procedures 
• [10%] Develop and maintain quality assurance processes and documentation for the support team 
• Participate in weekly urgent shift rotation as needed
• Participate in 1 to 2 weekend/holiday on-call rotations per year

Personal Qualifications

• 2+ years of experience in customer support or quality assurance, preferably in a support-centered environment
• Knowledge of customer support best practices and quality assurance principles, as well as goal-setting practices
• Manages time effectively and works independently, self-starter
• Detail oriented and able to manage multiple tasks at once
• Collaborates effectively with both customers and internal teams
• Strong analytical and problem-solving skills to create meaningful strategies to improve support quality.
• Excellent communication and interpersonal skills, especially the ability to communicate constructive feedback
• Ability to work independently and as part of a team
• Empathetic in their approach to work, and passionate about the user experience we support
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to leads or manager 
• Demonstrates deep understanding of Support team metrics and how they relate to business-level goals
• Familiarity with QA auditing software and QA scorecard design.

Salary: $65,000 - 80,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

You will be joining a highly motivated IT team. We are responsible for design, implementation, and support of the corporate infrastructure. We identify scalable solutions and create a user-friendly experience. Our endpoints are 95% MacOS and 5% Windows. We are a SaaS first organization (e.g. Google Workspace, Okta, Slack, Zoom, Jira, etc.). This role supports all our team members and performs a variety of technical duties with a focus on internal IT services.

Responsibilities

• Triage, troubleshoot, resolve, and escalate inbound service desk requests
• Accounts and access lifecycle management including on-boarding, off-boarding, and team changes
• Asset and license management including procurement, deployment, and configuration
• Maintenance and enhancement of internal knowledge base and playbooks
• Effective usage and monitoring of automation workflows and tooling

Requirements

• 1-3 years of experience in IT support and service delivery
• 1+ years of experience with asset management, procurement, and SaaS administration
• Mac OS based experience including Apple business solutions and Apple device management
• Experience with MDM (Kandji, Microsoft Intune, Jamf, etc.)
• Experience managing SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
• Awareness of no-code automation platforms (Okta Workflows, Atlassian Automation, BetterCloud, etc.)
• Strong problem solving and communication skills
• Curiosity to research, learn, and implement new technologies
• Bachelor’s degree in Computer Science, Information Technology, or related field

Bonus Points

• Scripting experience (Python, Bash, AppleScript, Google Apps Script, etc.)
• API experience (Postman, etc.)
• Relevant Industry Certifications (e.g. SaaS, MDM, ITIL, etc.)

Salary range: 65,000-75,000 NZD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. 

Elation’s Solutions Associate is both highly technical and a skilled relationship builder. They are comfortable discussing integration and data needs with a customer CEO and sketching out an API flow on a whiteboard.

Elation’s Solutions Associate is responsible for delivering technical wins and product fit with customer accounts. They build customer trust in Elation solutions, which results in customer success during the implementation. The Solutions Associate leads the technical customer and/or vendor relationship, advises on technical architectures, demonstrates how the platform and product work together, navigates data transformation, anticipates concerns, and offers creative solutions.

Role and Responsibilities

• Serve as internal and external subject matter experts on the capabilities of Elation’s Developer platform to support customers’ success including: RESTful APIs, webhooks and datawarehouse access and querying
• Assist creation of technical workflow and sequence diagrams as reference for customers integrations and common use cases
• Identify best practices for Elation’s Developer package to improve self-service capabilities and the overall implementation experience
• Advise or create custom queries and reports for our customers leveraging the hosted database
• Assist with data imports and uploads into the EHR
• Act as a conduit to suggest improvement on all parts of the platform
• Work cross-functionally with an agile team including Product, Development, Customer Success, Sales, and Solutions to successfully support our customers

Professional Qualifications

• 2+ years relevant professional experience supporting the growth of a software platform
• Previous software development experience in one or more of the following areas: 
• Experience with python, java, C# or other popular server side languages
• Experience building with RESTful APIs
• Experience with SQL queries including basic JOINs and subqueries 
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $72,500 - $82,500 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

The Technical Support Engineer’s main responsibility is to field issues that are escalated to us by customer-facing teams within the company. Technical Support Engineers are responsible for assessing, gathering additional context where needed, and determining an appropriate action plan for issues assigned to them. Technical Support Engineers collaborate internally with other members of the team, with customer-facing and prod-dev teams,  as well as externally with vendors and customers to develop a complete understanding of the issue at hand, and advocate for the customer to ensure an accurate and timely resolution. Technical Support Engineers are self-starters and owners, leveraging both their knowledge of technical tools, our customers and our product to strive for the best possible outcome on every issue they are responsible for; they are attentive to detail, analytical, and highly empathetic in their approach to our work. Technical Support Engineers are able to balance competing priorities, independently manage their workload, and are team players committed to Elation’s mission and goals. 

Role and Responsibilities

• [80%] Field issues which involve application/technical troubleshooting including log analysis and data queries, routine escalations and vendor communication. For example:
• Identifying and solutioning issues with edge case Elation Health user workflows
• Data not syncing between Elation Health and API // HL7 integrated vendor
• Identifying issues which require data manipulation not possible in the Elation Health app and coordinating those updates with data services personnel
• Identifying, reproducing and escalating product defects to engineering teams
• [10%] Propose, plan and own documentation, trainings, templates, etc. where appropriate, to streamline how the team handles escalations, as well as how other teams field and assess these types of issues
• [10%] Collaborate with senior members of the team, as well as leads and manager, to identify opportunities for process improvement
• Participate in 1 to 2 weekend/holiday on-call rotations per year

Personal Qualifications

• Manages time effectively and works independently, self-starter
• Empathetic in their approach to work, and passionate about the user experience we support 
• Liases effectively between internal and vendor teams, as well as with customers directly where appropriate
• Thinks critically about problems and is able to creatively plan next steps on a wide range of issues
• Demonstrates strong written and verbal communication skills, professionalism
• Effectively ascertains when work requires escalation to senior team members and/or assistance from leads or manager
• Bachelor’s degree or equivalent experience
• 1-3 years experience in a customer service, customer-facing, or health care environment 
• 1+ years experience in a technical support role 
• Familiarity with Salesforce, Jira, & Looker platforms is recommended 
• Familiarity with HL7, APIs, and SQL is preferred

Salary: $70,000 - $75,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class technology solution that creates an experience of delight and ease for physicians, and that our users love. 

You will be joining a highly motivated IT team. We are responsible for design, implementation, and support of the corporate infrastructure. We identify scalable solutions and create a user-friendly experience. Our endpoints are 95% MacOS and 5% Windows. We are a SaaS first organization (e.g. Google Workspace, Okta, Slack, Zoom, Jira, etc.). This role supports all our team members and performs a variety of technical duties with a focus on internal IT services.

Responsibilities

• Triage, troubleshoot, resolve, and escalate inbound service desk requests
• Accounts and access lifecycle management including on-boarding, off-boarding, and team changes
• Asset and license management including procurement, deployment, and configuration
• Maintenance and enhancement of automation workflows and tooling
• Maintenance and enhancement of internal knowledge base and playbooks

Requirements

• 2-3 years of experience in IT support and service delivery
• 1-2 years of experience with asset management, procurement, and SaaS administration
• Mac OS based experience including Apple business solutions and Apple device management
• Experience with MDM (Kandji, Microsoft Intune, Jamf, etc.)
• Experience managing SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
• Experience with no-code automation platforms (Okta Workflows, Atlassian Automation, BetterCloud, etc.)
• Strong problem solving, documentation, and communication skills
• Curiosity to research, learn, and implement new technologies
• Bachelor’s degree in Computer Science, Information Technology, or related field

Bonus Points

• • Scripting experience (Python, Bash, AppleScript, Google Apps Script, etc.)
  • API experience (Postman, etc.)
  • Relevant Industry Certifications (e.g. SaaS, MDM, ITIL, etc.)

Salary range: $75,000 - 90,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation Health, a forefront innovator in health information technology solutions, seeks a driven and experienced Sr. Manager/ Director of Sales for our Small Group Segment. This remote leadership role involves leading a team of Account Executives, adept in both inbound and outbound sales strategies, focusing on expanding our market share within the small group sector. The successful candidate will lead and manage a high performing team while operating in a dynamic, virtual environment.

Responsibilities:

• Remote Team Leadership: Lead, motivate and mentor a remote, hybrid inbound and outbound sales team, fostering a culture of performance, collaboration, and success in a virtual setting.
• Strategic Sales Planning: Craft and implement comprehensive sales strategies tailored to the small group market, ensuring the achievement of sales objectives and revenue growth targets through both inbound and outbound efforts.
• Pipeline Development: Oversee the creation and management of a robust sales pipeline, utilizing both inbound leads and proactive outbound prospecting strategies to secure new business opportunities.
• Sales Metrics and Analysis: Utilize key sales performance indicators to provide actionable insights to enhance productivity and effectiveness. Use data-driven approaches to inform and refine sales tactics and strategies.
• Deal Support: Provide direct deal support to account executives, serving as an escalation point in negotiations and joining calls to help provide ongoing coaching of the team.
• Cross-Functional Collaboration: Work closely with marketing, product, and customer success teams to align on go-to-market strategies, product development feedback, and to optimize sales enablement tools and resources.
• Sales Training and Enablement: Equip the sales team with the necessary skills, knowledge, and tools to succeed in a remote sales environment. 
• Innovation and Adaptability: Encourage innovation within the team to adapt sales strategies and approaches in a rapidly changing market. Promote a culture of experimentation and continuous improvement.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field, with an MBA preferred.
• At least 5 years of leadership experience in inside sales, specifically within the health information technology sector or a closely related healthcare field, with a proven track record in remote team management.
• Demonstrated success in leading hybrid inbound and outbound sales teams to exceed sales targets in a virtual environment.
• Strong analytical skills, capable of leveraging data to drive strategic decisions and optimize sales performance.
• Exceptional leadership and communication abilities, with experience in motivating and developing remote sales teams.
• In-depth understanding of the small group healthcare market, with the ability to anticipate market trends and align sales strategies accordingly.
• Proficiency in using sales and customer relationship management (CRM) software, as well as tools for remote work and team collaboration.

Salary range: $100,000-125,000 + variable

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation Health is seeking an experienced and dynamic Vice President of Sales to lead our sales teams across various market segments, including small, medium, and enterprise-level new business and cross-selling opportunities. This role is pivotal in setting the strategic direction of the sales department, fostering a high-performance sales culture to execute the strategy, and driving the company's revenue growth in the competitive health information technology (HIT) landscape.

Responsibilities:

• Strategy and Execution: Develop and implement effective sales strategies to meet and exceed sales targets across all business segments. Ensure alignment of sales strategies with the overall company goals
• Leadership and Culture: Set a positive and dynamic sales culture that promotes growth, accountability, and excellence. Develop and lead a high-performing sales team by example, encouraging continuous improvement and professional development
• Best Practices and Processes: Establish and continuously refine sales best practices and processes to improve efficiency, sales cycle times, and customer satisfaction. Leverage data and analytics to inform decision-making and strategy adjustments.
• Forecasting and Reporting: Provide accurate and timely sales forecasting and reporting to the executive team, ensuring visibility into the sales pipeline and performance metrics.
• Coaching and Development: Act as a mentor and coach to the sales team, providing regular feedback, training, and development opportunities. Foster a learning environment where team members can grow their skills and advance their careers.
• Deal Involvement and Client Relationships: Play an active role in key sales opportunities, negotiations, and strategic partnerships, bringing expertise and leadership to critical deals. Develop and maintain strong client relationships and act as an escalation point to ensure client satisfaction and deal closure.
• Leadership Through Managers/Directors: Lead the sales organization through a structure of managers and directors, ensuring leadership effectiveness not just at the individual contributor level but across all levels of the sales team.
• Remote Team Management: Lead and manage remote sales teams effectively, leveraging technology and communication tools to maintain high engagement and performance levels.
• Stakeholder Collaboration: Work closely with other departments, including marketing, product, and post sales teams, to ensure a cohesive approach to market penetration, customer satisfaction, and customer growth.

Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field. MBA preferred.
• A minimum of 10 years of sales leadership experience in the health information technology sector, with a strong preference for expertise in Electronic Health Records (EHR) systems.
• Proven track record of leading and scaling inside sales teams in a fast-paced and competitive environment, with significant experience in managing remote teams.
• Deep understanding of the healthcare industry, specifically working with physician groups, healthcare providers, and other healthcare entities.
• Strong analytical skills with the ability to forecast sales trends and leverage data to inform strategic decisions.
• Excellent communication, negotiation, and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with a hands-on approach to problem-solving and decision-making.

Salary range: $150,000-200,000 + variable compensation

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation Health’s Professional Services team advises and guides our largest customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping customers deploy and adopt our solutions. Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing company.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale.

Role and Responsibilities

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done
• Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment
• Create and execute project plans that include success criteria, and a repeatable playbook for future implementations
• Track implementation progress, participation, product adoption, and account health
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Elation’s capabilities and explain them to customers of all types.

Professional Qualifications

• 4+ years of experience in a senior Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal and external visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Salary: $110,000 - 120,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients. Join our mission as we help to enable every patient to the highest quality of care. 

The Project Associate must demonstrate a deep technical understanding of our cloud-based, clinical platform and become familiar with EHR configuration and integrations set-up to play a critical role in the onboarding experience for our Enterprise customers. The right candidate will have a desire to problem solve, enjoys working with customers in a consultative manner, has a great attitude and ideally, prior experience working with distributed teams. This is a remote-based position. 

Key Responsibilities:

• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
• Coordinates and adheres to strict project schedules, and handles multiple assignments.
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Complete assigned project responsibilities which include but are not limited to: account activations, setting up eFax, ePrescribing, labs and other integrations requested by the customer.
• Proactively identify potential risks and mitigation strategies and communicate action items and resolutions to project team and client stakeholders.
• Communicate with customers and 3rd party vendors/partners to enable configuration experiences.
• Document progress and updates in Salesforce and Cloud Coach; communicate whether your activities are on track/off track with the relevant stakeholders.
• Develop and maintain technical expertise in assigned areas of the product functionality and utilize that expertise effectively and efficiently to help customers.
• Ensure process and operating procedures documentation is up to date at all times to enable operational efficiency across the organization.
• Actively contribute in any onboarding and training projects to support the customer journey, and product core adoption. 
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration.

Professional Qualifications:

• 2+ years relevant professional experience in professional services or implementation
• Previous software development experience in one or more of the following areas: 
• Electronic Health Records
• User credentialing processes
• Integration and configuration processes
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $55,000 - $62,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We’re looking for an Awareness & Growth Marketing Manager to join the Elation team, reporting into the Director of Demand Generation. The person will be part of the Marketing team and is responsible for strengthening the pipeline through top-of-funnel awareness and inbound marketing. They will work closely and collaborate across the marketing team, external partners, and sales teams to align on strategy, execution, and drive operational excellence.

Responsibilities:

• Develop and own the awareness campaign strategy and execution of plan:Proactively build, manage, and launch multi-channel programs (ex. content syndication, SEO, publishers, events, organic social media, display, direct mail) to drive awareness, traffic, impressions, and leads into the pipeline, measure engagement activity, and share key learnings. In addition, they will glean insight from the product, sales, and customer success teams to understand buyer behavior and identify where to optimize and identify new channels and growth opportunities.
• Partner with Paid Growth Manager to drive lead generation:Codevelop marketing strategies with a segmentation mindset that increases brand awareness and top-of-funnel prospects and gets them to convert. Partner with Paid Growth Manager to ensure organic and paid channels work together to improve campaign effectiveness. As a Growth Team, ensure we use the proper messaging and engagement for each key audience touchpoint in the buyer and customer journey. Also partner with the Engagement Team to convert leads through an effective post-form experience.   
• Ownership and responsibility of campaign performance: Analyze the performance of campaign activities, keyword planning, and engagement reporting, including mining insight from platforms (ex. Google Data Studio, Looker, SEMRush) and monitoring of KPIs. They also will present key findings to Marketing Leadership and share recommendations on areas for optimization. 
• Manage campaign activity operations, including the use of systems and processes: Drive the operational performance to ensure all assets (ex. forms, ads, landing pages) are developed and programmed appropriately. This includes ensuring data flows into the appropriate system and can be reported to fuel insights and social media planning.
• Cultivate insight and learn:Work cross-functionally to understand market and business insight that informs campaign planning, generates key learnings, and identifies new growth strategies. 

Qualifications:

• 4 years of marketing experience with a focus on developing and operationalizing multi-channel campaign strategies across a Mar-Tech stack. 
• Consistent track record of hitting and exceeding campaign goals and KPIs.
• Self-motivated and thrive in fast-paced dynamic environments.
• Proficient working across a Mar-Tech stack, including: Salesforce (CRM), Google Analytics, Google Adwords, Hootsuite, SEMRush, etc. 
• Knowledgeable using Google Data Studio is preferred. 
• Ability to work in ambiguity with minimal supervision.
• Ability to be very analytical and synthesize data to make informed decisions and recommendations.
• An effective communicator to Marketing Leadership and cross-functional partners (both written and verbal).

Salary range: $90,000 - 120,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation is looking for a Backend or Fullstack Engineer with a deep understanding of web programming, design, and technical obstacles. Elation’s development team is a group of experienced and talented engineers who are passionate about our product and users. As a member of the team you’ll be involved in product design, integrating AI logic, and development, working extensively in both web and mobile platforms, and deploying your changes to production weekly. We value diversity - great talent and ideas can come from anywhere!

We’ve built a development team that is distributed across North America, Canada, and New Zealand that comes from a diverse set of backgrounds and experiences. We strongly encourage women and people from under-represented communities to apply. 

RESPONSIBILITIES

• Work cross-functionally with an agile team including Product, UX/Design, Front-End Engineers, and QA.
• Offer input on technical design, UI, and product features.
• Build and architect features for an intuitive, user-friendly platform
• Suggest and drive improvement on all parts of the stack and internal development processes
• Help our skilled support team triage bugs and troubleshoot production issues
• Learn from and mentor other engineers and participate in code reviews

EXPERIENCE AND SKILLS

• 5+ years relevant professional experience in software development
• Experience building API’s using modern backend technologies at scale
• Experience with server-side technology including Python and MySQL
• Track record of delivering SaaS products on AWS or other major cloud providers
• Ability to communicate complex technical problems to both technical and non-technical stakeholders
• Strong track record in building high quality and complex applications and delivering projects on time

BONUS POINTS

• Experience working with AI technologies including LLMs and NLP
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used
• Experience with a modern Javascript framework (React, Angular, etc.)
• Experience with React Native and Expo for mobile development

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation is looking for a Backend or Fullstack Engineer with a deep understanding of web programming, design, and technical obstacles. Elation’s development team is a group of experienced and talented engineers who are passionate about our product and users. As a member of the team you’ll be involved in product design, integrating AI logic, and development, working extensively in both web and mobile platforms, and deploying your changes to production weekly. We value diversity - great talent and ideas can come from anywhere!

We’ve built a development team that is distributed across North America, Canada, and New Zealand that comes from a diverse set of backgrounds and experiences. We strongly encourage women and people from under-represented communities to apply. 

RESPONSIBILITIES

• Work cross-functionally with an agile team including Product, UX/Design, Front-End Engineers, and QA.
• Offer input on technical design, UI, and product features.
• Build and architect features for an intuitive, user-friendly platform
• Suggest and drive improvement on all parts of the stack and internal development processes
• Help our skilled support team triage bugs and troubleshoot production issues
• Learn from and mentor other engineers and participate in code reviews

EXPERIENCE AND SKILLS

• 5+ years relevant professional experience in software development
• Experience building API’s using modern backend technologies at scale
• Experience with server-side technology including Python and MySQL
• Track record of delivering SaaS products on AWS or other major cloud providers
• Ability to communicate complex technical problems to both technical and non-technical stakeholders
• Strong track record in building high quality and complex applications and delivering projects on time

BONUS POINTS

• Experience working with AI technologies including LLMs and NLP
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used
• Experience with a modern Javascript framework (React, Angular, etc.)
• Experience with React Native and Expo for mobile development

Salary:$135,000 - $210,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We’ve enjoyed considerable growth and are now looking for an exceptional individual to join our team as a Customer Operations Manager.  This role specifically is intended to understand our customer’s adoption and performance of our product lines and serve as an important liaison to our product and growth organizations to better understand their experience and needs.  This leader will report to our VP of RCM Operations and will be instrumental in leading a critical function for our customer experience organization. 

Responsibilities

Customer Financial Success & Elation Billing Adoption:

• Drive customer adoption of Elation Billing across the Elation network.  This includes both Small and Medium groups.
• Present findings from these sources through data to the Product organization.  This includes key product ceremonies and standing meetings in which we inform the product teams of customer pain points and requests.
• Suggest process improvement opportunities for Product and Operational teams related to Elation Billing, calling out where we can improve both our customer and our internal team workflows.
• Analyze Elation Billing performance for the user base, both as a community and individually.  Understand how customer performance is a lagging indicator of product improvements and advocate for product enhancements as a result.
• Partner with Customer Marketing and Customer Retention to communicate feedback loop and impact of this work back to our customers.

Customer EHR Success and Optimization:

• Work with Support and Onboarding teams to identify areas in which customer performance is not meeting expected standards.  Advocate for product improvements where there are opportunities and create customer-facing feedback loops for suboptimal areas.
• Work with Support and Onboarding teams to identify areas in which our internal workflow can be improved for better EHR adoption and usage.  Advocate for product and process improvements where there are opportunities and create customer-facing feedback loops for suboptimal areas.
• Identify benchmark EHR performance and focus on customer cohorts that are missing these benchmarks.  Work with Customer Marketing to create campaigns to improve these areas for customers and engage them in their usage and performance within our EHR.
• Partner with Customer Marketing and Customer Retention to communicate feedback loop and impact of this work back to our customers.

NPS Analysis and Publication:  

• Analyze NPS results and publish results in a format our internal stakeholders can consume and act on.
• Analyze Elation Billing & EHR NPS survey results and support cases to frame existing products gaps for both segments.  
• Publish quarterly Product performance report that highlights customer experience and outcomes using Elation Billing and EHR products.

Qualifications

• 3+ years of Revenue Cycle Management experience, preferably as a RCM analyst or within a billing function 
• Demonstrated experience in a customer-facing role where it was required to analyze customer feedback and pain points and advocate for the improvements with other internal teams.
• Consulting experience is a plus, as much of this role will require quick adaptations of content and results for the myriad of audiences that are interested in the information (Product, Growth, Analytics and customers themselves)
• Working knowledge of RCM industry benchmarks and best practices, including KPIs and metrics
• Demonstrated success in executing cross-functional process improvement projects
• Proven expertise in a complicated, matrixed, customer-facing operating environment

Salary range: $120,000-135,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

As we continue to grow and increase our capacity to transform primary care, we are seeking a skilled and detail-oriented Contracts and Legal Operations Manager to draft and negotiate commercial contracts that ensure outcomes are aligned with business needs. Reporting directly to the Head of Business Operations, your contribution will have an immediate impact at Elation. Beyond the primary contracts and legal responsibilities, you will also focus on implementing tools and improving processes, systems, and policies that facilitate and scale our work, by collaborating with internal and external parties.

Responsibilities

• Structure, draft, and negotiate a broad set of agreements, with a focus on commercial contracts for our SaaS business (e.g. license, technology partner, and vendor agreements)
• Develop scalable forms, templates, policies, and processes that support compliance and contracting
• Own the contract lifecycle management through close-out, including contract modifications, tracking, and compliance with contractual terms
• Advise and support internal employees of company processes, contract status, and make recommendations based on company policies and standards
• Drive the implementation of tools to improve delivery of commercial legal services at scale (e.g. standalone contracts management systems or in our CRM)
• Assist in the development and maintenance of various contract and policy forms
• Support teams in various types of audits (e.g. technical, financial, and compliance)
• Provide support for corporate governance, corporate development, litigation and HR legal matters.
• Maintain corporate records including, but not limited to state filings, business licenses, shareholder records, board meeting minutes, and corporate resolutions.
• Support and manage legal staff as applicable.
• Perform special projects as assigned.
• Support and assist in privacy and intellectual property matters as applicable.

Required Skills

• 5-7 years experience drafting and negotiating enterprise/commercial agreements within an in-house capacity (preference for healthtech SaaS companies)
• Strong communication, negotiation, and contract drafting skills
• Working knowledge of healthcare compliance law
• Consistent good judgement and ability to apply legal knowledge to create practical business solutions
• Experience using commonly used in-house legal systems, such as contract management systems, online signature tools, etc.
• Track record of successful negotiation of commercial contracts in highly regulated environments (e.g. healthcare and regulatory compliance)
• Experience in driving process improvement initiatives, focusing on optimizing workflows and increasing scalability
• A self starter who operates well in a fast-paced environment and works with diligence, organization, and minimal supervision

Salary: $95,000 - $120,000 USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

As Principal, Client Solutions at Elation Health, you will work with our most innovative clients to achieve new performance highs. This role provides an exciting opportunity for a strategic-minded professional to play a crucial role in the long-term success and growth of our organization.

Responsibilities:

Client Success Strategy:

• • Proactively address potential risks and issues that might affect client retention.
  • Analyze client usage and feedback to provide insights to product and service teams, driving continuous improvement.
  • Facilitate customer escalations cross-functionally and provide appropriate expectations externally.

Strategic Planning:

• • Drive the strategic planning for your book of business, outlining growth opportunities, potential challenges, and tailored engagement strategies.
  • Stay abreast of industry trends and insights to inform and adjust strategies as necessary.

Relationship Management:

• • Own, cultivate and strengthen relationships with key decision-makers within our largest clients.
  • Ensure ongoing client satisfaction through regular check-ins, understanding their evolving needs and addressing concerns promptly.
  • Inspire others and build strong relationships, and creating a true followership.  In a collaborative team setting, you'll work closely with others but also autonomously with little direction.  

Cross-functional Representation:

• • Engage closely with internal stakeholders, including product, sales, marketing, and service teams, to align on client needs and ensure cohesive messaging and service delivery.
  • Share client feedback internally to shape the future direction of products and services.

Reporting & Metrics:

• • Regularly monitor, analyze, and report on your book of business health, growth, trends, and risks.
  • Maintain up-to-date account records and ensure timely communication of relevant insights to senior leadership

Strategic Framework Development:

• • Design and implement comprehensive frameworks tailored for strategic advisement and issue resolution, ensuring a standardized yet flexible approach to engaging with our largest enterprise clients.
  • Lead cross-functional workshops and sessions to define the client lifecycle, gaining input from sales, marketing, product, onboarding, and other relevant teams.
  • Continuously review and iterate on the frameworks based on feedback, performance metrics, and evolving business needs

Account Expansion:

• • Identify upsell and cross-sell opportunities to expand our footprint within each strategic account, and partner with Sales to close
  • Collaborate with internal teams to tailor and present additional solutions that address the unique challenges and opportunities faced by each client.

Qualifications:

• 7+ years of Consulting / Customer Success / Client Solutions / Account Management experience
• 3+ years Healthcare experience required, experience with Primary Care organizations strongly preferred
• Successful track record with upselling or net new sales
• Ability to ramp and build rapport quickly 
• Strong communication skills (internal and external)
• Desire to deliver quality and timely customer service
• Problem solving and risk mitigation
• Experience managing large, multi-stakeholder customers with competing priorities 
• Strong business acumen 

Salary Range: $160,000 - 175,000 + Variable Compensation Bonus

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We’re looking for a data-driven Growth Marketing Manager to join the Elation team, reporting into the Director of Demand Generation. The person will be part of the Marketing team and is responsible for strengthening the pipeline through inbound and outbound marketing. In addition, they will work closely and collaborate across the marketing team, external partners, and sales teams to align on strategy, execution, and drive operational excellence.

Responsibilities:

• Develop and own the acquisition campaign strategy and execution of plan:Proactively build, manage, and launch multi-channel programs (ex. content syndication, paid social, paid search, display, direct mail) to drive traffic and leads into the pipeline, measure engagement activity, and share key learnings. In addition, they will glean insight from the product, sales, and customer success teams to understand buyer behavior and identify where to optimize and identify new channels and growth opportunities.
• Drive lead generation:Develop marketing strategies with a segmentation mindset that increases brand awareness and top-of-funnel prospects and gets them to convert. They will ensure we use the proper messaging and engagement for each key audience for each touchpoint in the buyer and customer journey. Partner with the Engagement team on nurturing leads to ensure quality.   
• Ownership and responsibility of campaign performance: Analyze the performance of campaign activities and engagement reporting, including mining insight from analytics platforms (Google Data Studio, Looker) and monitoring of KPIs. They also will present key findings to senior Marketing Leadership and share recommendations on areas for optimization. 
• Manage campaign activity operations, including the use of systems and processes: Drive the operational performance to ensure all assets (ex. forms, ads, landing pages) are developed and programmed appropriately. This includes ensuring data flows into the appropriate system and can be reported to fuel insights and paid media planning.
• Cultivate insight and learn:Work cross-functionally to understand market and business insight that informs campaign planning, generates key learnings, and identifies new growth strategies. 

Qualifications:

• 4+ years of marketing experience with a focus on developing and operationalizing multi-channel campaign strategies across a Mar-Tech stack. 
• Consistent track record of hitting and exceeding campaign goals and KPIs.
• Self-motivated and thrive in fast-paced dynamic environments.
• Proficient working across a Mar-Tech stack, including: Salesforce (CRM), Google Analytics, Google Adwords, Google Tag Manager, etc. 
• Knowledgeable using Google Data Studio is preferred. 
• Ability to work in ambiguity with minimal supervision.
• Ability to be very analytical and synthesize data to make informed decisions and recommendations.
• An effective communicator to Marketing Leadership and cross-functional partners (both written and verbal).

Salary range: $115,000 - 130,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We are seeking a highly skilled Manager, Revenue & Technical Accounting with 6+ years of experience, including a mix of public and private accounting, and a background in SaaS technology. Reporting into the VP, Controller, you’ll be a core part of the Accounting Team.

If you are a results-driven accounting professional with a strong technical background and a passion for SaaS technology, we invite you to apply for this exciting opportunity. Join our team and contribute to the financial success of our organization while advancing your career in a collaborative and innovative environment.

Responsibilities:

• Technical Accounting:Perform technical accounting research and document accounting positions and supporting analysis. Lead the implementation and application of new accounting standards.
• Complex transactions:Provide technical accounting expertise on complex transactions and issues.
• Revenue Accounting:Oversee the end-to-end revenue recognition process, ensuring accurate revenue recognition and compliance with ASC 606.
  • As part of the monthly close and reporting process manage revenue, deferred revenue and accounts receivable reconciliations and perform BvA and month-over-month variance analysis.
  • Collaborate with cross-functional teams to analyze and structure revenue contracts.
  • Develop and maintain revenue accounting policies and procedures.
• Financial Reporting:Ensure accurate and timely completion of financial reports for management reporting, GAAP reporting, investor reporting and debt compliance.  Prepare trend and variance analysis for assigned GL accounts at entity and consolidated level.
• Audit: Coordinate the annual external audit and act as a liaison to the external auditors addressing inquiries and requests.
• Communication: Maintain timely, clear, and effective communication with the Corporate Controller, weekly regarding the status of all accounting projects, team initiatives, and accounting tasks.
• Cross-functional collaboration: Build and maintain strong working relationships FP&A, RevOps, Customer Success Team, Sales, Legal and other business functions
• Process Improvement:Identify opportunities for process improvements and implement best practices in accounting operations. Lead implementation of automated process solutions with focus on simplification, standardization and optimization, with a focus on revenue processes.
• Tax Compliance: In collaboration with the VP, Controller, ensure tax compliance including sales tax, federal and state income taxes and other tax requirements.
• Other: Prepare ad hoc analysis and schedules, support peers as needed, perform other duties assigned by your manager and help drive accounting OKRs & KPIs

Qualifications:

• Bachelor’s degree in Accounting or Finance. CPA certification preferred.
• 6+ of progressive accounting experience.
• A mix of public accounting (Big 4 or similar) and private industry experience.
• Background in SaaS technology preferred.
• Strong knowledge of US GAAP, especially in the areas of revenue recognition.
• Experience with complex accounting transactions and technical accounting research.
• Excellent written and verbal communication skills, excellent time-management skills, and ability to multi-task and handle urgent requests.
• Ability to convey complex accounting concepts to non-accounting stakeholders.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Insatiable curiosity; self-starter with a can-do attitude and ability to positively implement change.
• Proactive at identifying and remedying issues quickly with a high degree of confidentiality and efficiency as well as clearly and concisely communicating problems/solutions to the team.
• Advanced Excel skills and experience with ERP systems. Netsuite preferred.

Salary range: $110,000 - 140,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We are seeking a mission-driven Engagement Advisor, Professional Services who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude. This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. 

Responsibilities

• Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded.
• Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals
• Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed
• Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals
• Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers 
• Required to be on-call 2-3 weekends per year for urgent customer support
• Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualifications

• Bachelor’s degree or equivalent experience 
• 2-3 years of experience in a customer-facing success role
• Project management experience required
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with your customers and serve as an advisor of their onboarding process
• Exceptional written and oral communication skills that display professionalism
• Process-oriented mindset with a high level of attention to detail
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
• Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Salary: $90,000- $105,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation is looking for an Account Executive with a keen interest in helping Elation grow its acquisition efforts to independent physician practices. This is a quota carrying role where we’re looking for a hungry, goal-oriented sales professional to take our team to the next level.

The primary function of this role will be to partner with our sales leadership team to drive and nurture prospect engagement as we build Elation’s customer portfolio.

Responsibilities:

Full-Cycle Sales Process Management: Lead a comprehensive sales process that encompasses creative lead generation, discovery, product demonstrations, negotiations, and closings. Be proactive in identifying new opportunities to build the sales pipeline and achieve sales objectives.

• Virtual Product Demonstrations: Conduct compelling and effective product demonstrations virtually to prospects of our award winning EHR and billing solutions, clearly articulating the value and benefits of our solutions tailored to their specific needs.
• Sales Pipeline Development: Maintain a robust sales pipeline by generating meetings from inbound leads and self-generated cold prospecting efforts.  Follow best practices for both inbound and outbound pipeline development and consistently meet outbound pipeline generation goals.
• Relationship Building: Forge strong relationships with potential clients through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs.
• Collaboration with Internal Teams: Coordinate with the Customer Experience (CX) and Product Development teams to ensure a seamless transition from sale to implementation and to provide feedback on product improvements and market needs.
• Salesforce documentation: Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results.
• Continuous Learning and Development: Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness.
• Cultural Ambassador: Internalize company culture and represent this externally

Qualifications:

• Bachelor’s degree required
• Two to three years in a full sales cycle quota-carrying sales role; within the healthcare industry preferred
• Ability to conduct product demonstrations in an inside sales/virtual sales environment
• Ability to build pipeline through cold outreach in an inside sales/virtual sales environment
• Strong intrapersonal skills
• Exceptional written and verbal communication skills
• Proficiency with sales tools such as Salesforce (SFDC), Groove/Outreach, Gong or similar tools.
• Hardworking, persistent, and dependable
• Positive and enthusiastic

Salary range: $75,000 + uncapped commission

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.