NOTE:You must be able to work a 8:30am – 5:30pm weekday schedule in the **west coast time zone**

HOW TO APPLY

Respond with a complete resume and cover letter using the 'Apply To Position' button on this page.

Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete from your computer (not a smartphone) in order to be considered for this position. After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email that you used initially to apply to this position.

Remember to check your spam email folder in case our emails end up there.

All emails from us will come from an email address that will contain 'cloverleaf-care.breezy-mail.com' in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

All inquiries for this position are being managed online. You will receive an email from us at each step in the process!

REMOTE WORK

Please note that this is a 100% remote position for a Healthcare company. You will need to have a reliable high-speed internet connection, and a dedicated room that will serve as your home-office from where you can work undisturbed throughout the day. Staying connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

COMPENSATION RANGE

$37,000 - $60,000 p.a

SUMMARY

Hiring now for a full-time exempt position. This is a **** remote position ****.

WE are a leading provider of quality In-Home Care Services with the most compelling value to our clients. We believe in promoting independence and quality of life for seniors and disabled persons by providing non-medical caregiver services to our clients.

Join our team as a work-from-home sales / business development professional. This is a front line outside sales and business development position that requires excellent skills in building relationship rapport with healthcare referral sources, group and one-on-one presentations, developing an active funnel of lead referrals, contributing towards digital marketing campaigns, ensuring customer satisfaction with our client base, and establishing company value proposition and brand.

Candidates with prior experience in services sales are encouraged to apply. Professionals with experience in healthcare business development, nurses or allied healthcare professionals with a knack for sales/marketing and looking for a job change, medical sales and customer service managers, those with work experience in fundraising or social media marketing, can find success in what they love to do and build a promising career in a work-from-home setup. If you are outgoing, caring and have the aptitude to develop professional relationships then we have the system to make you successful as a healthcare community relations liaison!

POSITION

The Community Relations Liaison will be fulfilling business development duties including relationship building with healthcare referral contacts, maintaining an active lead funnel, community outreach, In-Services, closing sales with leads, developing territory coverage plan to meet assigned sales targets. You will be required to forecast business from your assigned territory and submit reports in a timely fashion. Perform in-home assessments for potential clients and educate them about Company services and value. Follow-up with clients to ensure service delivery meets client’s requirements.

The sales professional will mostly work independently of co-workers or supervisors in a work-from-home setting and therefore must be a self-starter, have strong work ethics and always work consistent with the policies of the company.

JOB DUTIES

The Community Relations Liaison will perform the following job functions:

• Calls on multiple facility types such as hospital, skilled nursing, rehabilitation facility, home health and hospice agency, assisted living and other senior living settings within an assigned territory to develop professional relationships with key contacts, and generate homecare referrals.
• Educate and inform referral sources about services and programs offered by the Company.
• Reach out to community based organizations to let them know of Company services and ask for referrals.
• Receive and respond to referrals and service inquiries on the programs offered by this company.
• Develop a territory plan to meet sales targets. Track KPIs related to sales activity. Submit KPIs and sales reports weekly.
• Update CRM with all contacts and sales activities on a daily basis.
• Perform in-home assessments for new potential clients. Sign-up new clients.
• Perform customer service oversight, ensuring customers are receiving quality care through check in’s, and feedback.
• De-escalate and resolve customer service issues.
• Contribute towards digital marketing campaigns with video, written and other content.
• Represent the company in online marketing, social media using good business judgment, professionalism and always presenting the Company in a positive light.
• Track, report and meet goals set by management.
• Other office coordination duties.

The Community Relations Liaison’s duties are not limited to those listed as the position has a wide scope of duties at times dependent on the client and always under the auspices of the company.

REQUIREMENTS

• 5+ year’s experience in a professional office work environment.
• 2+ years’ experience in services sales. Proven experience in developing new accounts and building strong relationships within referral sources.
• Previous experience in a healthcare sales setting with strong references, a definite plus.
• Excellent networking and relationship building skills.
• Must be creative, self-motivated, and have outstanding verbal communication skills.
• Must demonstrate strong writing skills - writing that is clear, organized and thoughtful, and not unnecessarily brief or cryptic.
• Goal oriented and able to consistently meet targets set by their supervisor.
• Hands-on computer experience with a proven ability to work with multiple computer programs, applications and software tools in everyday work is a **MUST**.
• Strong work ethics, respectful and a professional attitude towards work.
• US Citizen or proof of work authorization required.

BENEFITS

• Competitive pay.
• 401(K) with company matching.
• Health, vision and dental benefits.
• Paid time-off.
• Sick time.
• Remote work - This is a 100% work-from-home position.
• Gain valuable healthcare work experience.
• Opportunity to work with seniors -- a valuable skill with the fastest growing demographics today.
• Feel rewarded for your work each day by making a difference in the lives of thankful families.
• A positive, friendly and fun work environment based on mutual respect and responsibility.

NOTE:This is a remote position located in India - pan India.

Cloverleaf Care has an immediate opening for a Customer Service Representative with 2+ years experience for our Operations group. This is a remote position ***located in India - pan India***. You do not have to only be from a Tier-I city. As long as you have reliable electricity and reliable broadband internet, then you are encouraged to check the rest of this job posting.

We are a ***direct employer*** and not a recruitment agency.

You will be working the US day shift (9pm - 6am IST, M-F). This is a work from home position.

'I currently work for Cloverleaf Care and am excited to be working here! ...I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees...They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee.'

HOW TO APPLY

Please respond with a complete resume and cover letter using the 'Apply to Position' button on this page.

Candidates musthave a laptop or a desktop with a webcam, headset and high speed internet connection to appear for a video interview.

Do NOT apply more than once for this position because it may result in your application being rejected.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete in order to be considered for this position.

After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email ID that you used initially to apply to this position (do not provide multiple email IDs in your application).

All emails from us will come from an email address that will contain 'cloverleaf-care.breezy-mail.com' in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online. You will receive an email from us at each step in the process! We meet qualified candidates who have progressed to the interview stage in our remote hiring process.

REMOTE WORK

Please note that this is a 100% remote position. You will need to have a reliable high-speed internet connection. Staying continuously connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

SUMMARY / JOB DESCRIPTION

Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination?

We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions.

We would love to speak with you if you have excellent spoken and written English skills, have a college degree, and are a motivated self-starter with outstanding time-management abilities. Experience in customer service in a team environment is required.

If you match this profile, have a strong background in a team environment, and are looking to make a career working for a progressive US healthcare company then we would love to talk to you!

You will be working full-time from home during the US day shift (9pm - 6am IST, M-F).

JOB DUTIES

The Customer Service Representative will perform the following job functions:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US based team members.
• Manage the service delivery platform to meet company’s standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.

REQUIREMENTS

• Experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a **MUST**.
  
• Expert level computer experience with documents, sheets and web applications is a **MUST**.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone. with US or UK consumers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Shift timing - 9pm - 6am.
• Strong work ethics, respectful and a professional attitude towards work.

PERKS AND BENEFITS

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment.
• Training, education.
• Progressive, startup work culture with exciting opportunities to learn new skills, tools, processes and technologies - you can explore to your limits!
• Receive recognition and lucrative incentives from management.

EDUCATION

UG (Any)

NOTE: This is a remote position located in India - pan India.

Cloverleaf Care has an immediate opening for a Digital Marketing Executive. This is a remote position ***located in India - pan India***.

We are a ***direct employer*** and not a recruitment agency.

You will be working the US day shift (9pm - 6am IST). This is a work from home position.

"I currently work for Cloverleaf Care and am excited to be working here! ...I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees...They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee."

HOW TO APPLY

Please respond with a complete resume and cover letter using the "Apply" button on this page.

Do *not* email to any company email addresses because these responses will be lost. All inquiries for this position are being managed online.

Candidate musthave a laptop or a desktop with a webcam, headset and high speed internet connection to appear for a video interview.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete in order to be considered for this position.

After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email that you used initially to apply to this position.

All emails from us will come from an email address that will contain "cloverleaf-care.breezy-mail.com" in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online. You will receive an email from us at each step in the process! We meet qualified candidates who have progressed to the interview stage in our remote hiring process.

REMOTE WORK

Please note that this is a 100% remote position. You will need to have a reliable high-speed internet connection. Staying continuously connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

JOB DESCRIPTION

Are you a creative digital marketing professional with six years experience and looking for a promising career in leading digital marketing for a healthcare services company?

We are a rapidly expanding healthcare services company in the US and looking to hire an experienced digital marketing professional, to grow and support our digital presence.

We would love to speak with you if you have excellent spoken and written English skills, have a degree or PGDM in communications, marketing or a related field, and have a successful track record in digital marketing as well as content creation skills in print and media assets.

The ideal candidate will implement the online marketing strategy for the organization by planning and executing digital marketing campaigns. This candidate will launch advertisements and create content to generate leads and increase brand awareness. This candidate will have previous marketing experience and be able to monitor the company's social media presence.

If you match this profile and are looking to make a career working full-time in a fun and rewarding environment then we would love to talk to you!

You will be working full-time from home during the US day shift (9pm - 6am IST).

JOB DUTIES

The Digital Marketing Executive will perform the following job functions:

• Design and develop the company’s digital marketing strategy that includes content marketing in various channels, paid advertising and brand awareness.
  
• Conduct audience research and identify marketing opportunities with channels.
  
• Perform content research and discover opportunities for the company’s services.
  
• Design, create content and optimize the organization's website.
  
• Define and implement the company’s social media marketing strategy.
  
• Be responsible for lead generation through online marketing campaigns.
  
• Measure and report key online marketing metrics. Analyze performance continuously, and recommend performance improvements to increase lead generation and ROI.
  
• Perform digital marketing such as Google adwords, maps, social media marketing, SEO, SEM, PPC, affiliate marketing, You Tube, Linked In, and other relevant online platforms.
  
• Use A/B testing to optimize digital marketing performance.
  
• Engage with leads on website live chat.
  
• Manage and build various email lists and campaigns, including the design templates.
  
• Launch advertisements to increase brand awareness.
  
• Generate, edit, publish, and share daily blog and social media content (original copy, images, videos, animations) that builds meaningful engagement and encourages target audiences to take action.
  
• Conduct Facebook live streams events, live forum events.
  
• Conduct webinars and coordinate online support forums.
  
• Write creative content for the company’s newsletter, blogs, posts, ads and publish on multiple sites to increase company’s brand awareness.
  
• Create podcasts, audio and ad-quality graphics, display ads and video clips.
  
• Create and update print media assets such as brochures, flyers, rack cards, postcards etc.
  
• Prepare daily and weekly marketing activity, performance, benchmark, ROI reports using Facebook Insights, Google Dashboard and other related tools. Analyze results and make clear recommendations to improve ROI.
  

REQUIREMENTS

• Impeccable, flair communication skills in English, both spoken and written, is a **MUST**. Should be from an English medium background.
  
• 6 years marketing experience with 4+ years in digital marketing is required.
  
• Excellent understanding of concepts in inbound and outbound digital marketing.
  
• Expertise in SEO/ SEM, Google Analytics, Facebook Analytics/ Facebook Advertising.
  
• Strong creative and analytical skills.
  
• Experience with Keyword Research Analysis.
  
• Proven skills with On page / Off Page SEO.
  
• Excellent hands-on skills with Google Analytics, SEMRush, Hubspot, Facebook Business Manager, Brandwatch, Moz, Ahrefs, CRM and other common digital marketing tools and platforms.
  
• Experience with business to customer social media and content generation.
  
• Graphics and video editing skills are a plus, such as with Photoshop, Illustrator, Canva, Premier Pro, Shotcut.
  
• Expert level computer experience with documents, sheets and web applications is a **MUST**.
  
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
  
• Dedicated home office space.
  
• Shift timing - 9pm - 6am IST.
  
• Strong work ethics, respectful and a professional attitude towards work.
  

PERKS AND BENEFITS

• Excellent pay!
• Promising career advancement opportunities working for a progressive organization with industry leading processes and cutting edge technology.
• Work from home with a positive, friendly and fun team work environment.
• Receive recognition and lucrative incentives from management.

EDUCATION

UG or PGDM in Advertising/Mass Communication, Marketing or related field.

NOTE:This is a remote position located in Indonesia - pan Indonesia.

Cloverleaf Care has an immediate opening for a Customer Service Representative with 3+ years experience for our Operations group. This is a remote position ***located in Indonesia - pan Indonesia***.

We are a ***direct employer*** and not a recruitment agency.

You will be working the US day shift (10:30PM - 7:30AM Jakarta time, M-F). This is a work from home position.

"I currently work for Cloverleaf Care and am excited to be working here! ...I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees...They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee."

HOW TO APPLY

Please respond with a complete resume and cover letter using the 'Apply to Position' button on this page.

Candidates musthave a laptop or a desktop with a webcam, headset and high speed internet connection to appear for a video interview.

Do NOT apply more than once for this position because it may result in your application being rejected.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete in order to be considered for this position.

After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email that you used initially to apply to this position.

All emails from us will come from an email address that will contain 'cloverleaf-care.breezy-mail.com' in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online. You will receive an email from us at each step in the process! We meet qualified candidates who have progressed to the interview stage in our remote hiring process.

REMOTE WORK

Please note that this is a 100% remote position. You will need to have a reliable high-speed internet connection. Staying continuously connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

SUMMARY / JOB DESCRIPTION

Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination?

We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions.

We would love to speak with you if you have excellent spoken and written English skills, have a college degree, and are a motivated self-starter with outstanding time-management abilities. Experience in customer service in a team environment is required.

If you match this profile, have a strong background in a team environment, and are looking to make a career working for a progressive US healthcare company then we would love to talk to you!

You will be working full-time from home during the US day shift (10:30PM - 7:30AM Jakarta time, M-F).

JOB DUTIES

The Customer Service Representative will perform the following job functions:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US based team members.
• Manage the service delivery platform to meet company’s standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.

REQUIREMENTS

• 3+ years experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a **MUST**.
  
• Expert level computer experience with documents, sheets and web applications is a **MUST**.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone. with US or UK consumers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Shift timing -10:30PM - 7:30AM Jakarta time, M-F.
• Strong work ethics, respectful and a professional attitude towards work.

PERKS AND BENEFITS

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment.
• Training, education.
• Receive recognition and incentives from management.

EDUCATION

UG (Any)

NOTE:This is a remote position located in Kenya - pan Kenya.

Cloverleaf Care has an immediate opening for a Customer Service Representative with 3+ years experience for our Operations group. This is a remote position ***located in Kenya - pan Kenya***.

We are a ***direct employer*** and not a recruitment agency.

You will be working the US day shift (6:30PM - 3:30AM EAT, M-F). This is a work from home position.

"I currently work for Cloverleaf Care and am excited to be working here! ...I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees...They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee."

HOW TO APPLY

Please respond with a complete resume and cover letter using the 'Apply to Position' button on this page.

Candidates musthave a laptop or a desktop with a webcam, headset and high speed internet connection to appear for a video interview.

Do NOT apply more than once for this position because it may result in your application being rejected.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete in order to be considered for this position.

After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email that you used initially to apply to this position.

All emails from us will come from an email address that will contain 'cloverleaf-care.breezy-mail.com' in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online. You will receive an email from us at each step in the process! We meet qualified candidates who have progressed to the interview stage in our remote hiring process.

REMOTE WORK

Please note that this is a 100% remote position. You will need to have a reliable high-speed internet connection. Staying continuously connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

SUMMARY / JOB DESCRIPTION

Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination?

We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions.

We would love to speak with you if you have excellent spoken and written English skills, have a college degree, and are a motivated self-starter with outstanding time-management abilities. Experience in customer service in a team environment is required.

If you match this profile, have a strong background in a team environment, and are looking to make a career working for a progressive US healthcare company then we would love to talk to you!

You will be working full-time from home during the US day shift (6:30PM - 3:30AM East Africa Time, M-F).

JOB DUTIES

The Customer Service Representative will perform the following job functions:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US based team members.
• Manage the service delivery platform to meet company’s standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.

REQUIREMENTS

• 3+ years experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a **MUST**.
  
• Expert level computer experience with documents, sheets and web applications is a **MUST**.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone. with US or UK consumers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Shift timing -6:30PM - 3:30AM EAT, M-F.
• Strong work ethics, respectful and a professional attitude towards work.

PERKS AND BENEFITS

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment.
• Training, education.
• Receive recognition and incentives from management.

EDUCATION

UG (Any)

NOTE:This is a remote position located in Philippines - pan Philippines.

Cloverleaf Care has an immediate opening for a Customer Service Representative with 3+ years experience for our Operations group. This is a remote position ***located in Philippines - pan Philippines***.

We are a ***direct employer*** and not a recruitment agency.

You will be working the US day shift (11:30pm - 8:30am Philippine Standard Time, M-F). This is a work from home position.

"I currently work for Cloverleaf Care and am excited to be working here! ...I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about its clients and employees...They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee."

HOW TO APPLY

Please respond with a complete resume and cover letter using the 'Apply to Position' button on this page.

Candidates musthave a laptop or a desktop with a webcam, headset and high speed internet connection to appear for a video interview.

Do NOT apply more than once for this position because it may result in your application being rejected.

OUR PROCESS

After you apply, you will receive an email with a link to a page where you can tell us more about yourself. This is a required step for you to complete in order to be considered for this position.

After reviewing your response we will then email you regarding next steps. For all correspondence regarding your application continue to only use the email that you used initially to apply to this position.

All emails from us will come from an email address that will contain 'cloverleaf-care.breezy-mail.com' in the email address. These emails can sometimes end up in your email spam folder. Please make a note of this email address so that you are able to identify emails related to this position. All our emails come from a secure server that hosts our career portal. If you find an email in your spam folder then select the email and then mark it as not spam. Future emails should then come to your Inbox.

Do *not* email to any company email addresses because these responses will be lost. Do *not* call the company - all inquiries for this position are being managed online. You will receive an email from us at each step in the process! We meet qualified candidates who have progressed to the interview stage in our remote hiring process.

REMOTE WORK

Please note that this is a 100% remote position. You will need to have a reliable high-speed internet connection. Staying continuously connected is a core part of our culture, and we thrive in a “virtual real” environment during the workday.

SUMMARY / JOB DESCRIPTION

Are you an outgoing customer service professional with 3+ years experience looking for a promising career in services management and coordination?

We are a rapidly expanding healthcare services company in the US and looking to hire a customer service professional to support our growing needs with scheduling shifts, customer service and human resources functions.

We would love to speak with you if you have excellent spoken and written English skills, have a college degree, and are a motivated self-starter with outstanding time-management abilities. Experience in customer service in a team environment is required.

If you match this profile, have a strong background in a team environment, and are looking to make a career working for a progressive US healthcare company then we would love to talk to you!

You will be working full-time from home during the US day shift (11:30pm - 8:30am Philippine Standard Time, M-F).

JOB DUTIES

The Customer Service Representative will perform the following job functions:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent.
• Staff client shifts by matching the best caregiver with each client.
• Take initiative to build strong rapport and relationships with US based team members.
• Manage the service delivery platform to meet company’s standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Provide HR support to healthcare workers.

REQUIREMENTS

• 3+ years experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a **MUST**.
  
• Expert level computer experience with documents, sheets and web applications is a **MUST**.
• Excellent problem solving skills.
• Detail oriented, highly organized, dependable and multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone. with US or UK consumers.
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process.
• Dedicated home office space.
• Shift timing -11:30pm - 8:30am Philippine Standard Time.
• Strong work ethics, respectful and a professional attitude towards work.

PERKS AND BENEFITS

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology.
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment.
• Training, education.
• Receive recognition and incentives from management.

EDUCATION

UG (Any)