{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Credible","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/003/821/resized/Credible_Logo_125x60-02_.png?1495054841"},"title":"Senior Editor, Buy Side from WSJ","datePosted":"2024-11-11","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham, North Carolina, United States","addressRegion":"NC","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003e\u003cstrong\u003eAbout the Role:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eCredible is seeking a\u0026nbsp;Senior Editor for Buy Side from WSJ with a strong personal finance background. In this role, you’ll set the bar for quality and consistency of Buy Side content and actively contribute to content and SEO strategy.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eYou will report to Credible’s Director of Content and will manage an updates editor who is also dedicated to Buy Side from WSJ. You’ll assign, edit and update personal finance articles, while actively working to raise the bar for Buy Side content across verticals.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eYou’re a great fit for this role if you:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eAre passionate about service journalism!!!\u003c/span\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHave at least four years of experience editing personal finance content.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eHave experience working with content partners.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAre a leader with management experience.\u003c/li\u003e\n\u003cli\u003eAre interested in mentoring junior members of the team.\u003c/li\u003e\n\u003cli\u003eAre eager to work in a dynamic start-up environment where the opportunity for ownership and impact is significant.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eResponsibilities:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAssign, update and edit personal finance articles.\u003c/li\u003e\n\u003cli\u003eReview partner content for quality, accuracy and consistency.\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eManage an updates editor who will focus on personal finance content.\u003c/li\u003e\n\u003cli\u003eOptimize articles for SEO by strengthening methodology, adding visual elements and showcasing E-E-A-T.\u003c/li\u003e\n\u003cli\u003eWork closely with in-house and freelance writers to ensure quality content.\u003c/li\u003e\n\u003cli\u003eHelp put together content briefs for writers based on topic ideas and SEO recommendations.\u003c/li\u003e\n\u003cli\u003eCoordinate promotion of Buy Side content with the WSJ editorial team.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAssist with social media and newsletter promotion of Buy Side content.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAssist our Director of Content with other content strategy tasks as needed.\u003c/li\u003e\n\u003cli\u003eStay up to date on industry trends and continually expanding personal finance knowledge.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eEducation and Experience:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAt least four years of experience editing personal finance content (expertise in mastering a personal finance vertical is a plus).\u003c/li\u003e\n\u003cli\u003eExperience managing a more junior coworker would be a plus.\u003c/li\u003e\n\u003cli\u003eBachelor’s degree in English, journalism, or a related field preferred.\u003c/li\u003e\n\u003cli\u003eExcellent communication and problem-solving skills.\u003c/li\u003e\n\u003cli\u003eMeticulous attention to detail, organization and strong project management skills.\u003c/li\u003e\n\u003cli\u003eExperience with basic HTML and CSS a plus.\u003c/li\u003e\n\u003cli\u003eExperience working within WordPress, Asana and Jira a plus.\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://www.wsj.com/buyside\"\u003eBuy Side from WSJ\u003c/a\u003e is a shopping website dedicated to helping readers make smart decisions about how to spend their time and money.\u003c/p\u003e\n\u003cp\u003eDesigned to offer readers a range of commerce content, Buy Side includes informed recommendations on consumer goods and actionable insights to support personal finance goals.\u0026nbsp;\u003c/

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{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Credible","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/003/821/resized/Credible_Logo_125x60-02_.png?1495054841"},"title":"Client Success Specialist I","datePosted":"2024-10-28","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham, North Carolina, United States","addressRegion":"NC","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003e\u003cstrong\u003eAbout the Role:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003eAs a member of Credible’s Customer Success Team you’re enthusiastic about solving problems and answering questions. Using active listening and asking questions of your own you provide all the relevant information so that our customers can make informed decisions for their financial future. You’ll respond to customer inquiries and tech support requests by phone, live chat, and email. Through helping our customers use our service you’ll learn the ins and outs of Credible and prepare yourself to grow into a critical member of the Credible team.\u003cbr\u003e\u003cstrong data-stringify-type=\"bold\"\u003eResponsibilities:\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-stringify-type=\"unordered-list\" data-list-tree=\"true\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eRespond to a high volume of inbound customer inquiries coming in by phone, live chat, and email.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003ePerform outbound calls to re-engage with customers and guide them through the loan process.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eIdentify trends impacting client experience and communicating operational issues to our Product Management and Software teams.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eHave the opportunity to share your thoughts, opinions, and insights with leadership.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003ePerform other duties as assigned by your supervisor.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong data-stringify-type=\"bold\"\u003eEducation and Experience:\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-stringify-type=\"unordered-list\" data-list-tree=\"true\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eA Bachelor’s degree (preferred, but experience may be considered in lieu of a degree).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003e1-3 years of customer service experience, ideally in a high-volume call center environment.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eExperience using CRM tools, like Salesforce (preferred).\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong data-stringify-type=\"bold\"\u003eNice to Have:\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-stringify-type=\"unordered-list\" data-list-tree=\"true\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003ePatient, courteous, energetic, and empathetic; both on the phone and in writing.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eCustomer-focused; you understand what makes people tick and you want to help them succeed.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eGood at spotting patterns; you notice when you a lot of people are running into similar issues and you are excited to help us make that problem disappear.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eCredible is open to hiring candidates in the following locations: Arizona, California, Florida, Illinois, Kansas, Massachusetts, Nebraska, Nevada, New Jersey,

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{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Credible","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/003/821/resized/Credible_Logo_125x60-02_.png?1495054841"},"title":"Data Scientist","datePosted":"2024-08-23","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham, North Carolina, United States","addressRegion":"NC","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003e\u003cstrong\u003eAbout the Role:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003eOur Business Intelligence and Analytics team is seeking to grow the company’s Data Science and Machine Learning capabilities across several facets of our business. We are seeking a seasoned Data Scientist to lead this transformative step change function and nurture its growth across several focus areas. You will drive tactical and strategic execution of several data science projects and manage their entire lifecycle.\u003cbr\u003e\u003cbr\u003e\u0026nbsp;You will:\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eDrive the long-term statistical modeling and machine learning vision of the company.\u0026nbsp;\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eConduct analyses to develop and improve our product recommendation and user classification systems. Use this understanding to help optimize our adaptive user experience, cross selling initiatives, and retargeting efforts.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eDevelop lead scoring models and methodologies to predict Lifetime Value.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eDesign, prototype, and implement models across several domains. Manage each part of a project’s life cycle, including ad-hoc exploration, preparation of training data, model development, and production deployment.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003ePartner with engineers to deploy and consume data science models.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eWork with product and marketing managers, analysts, and engineers to turn insights about our users into automated services.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong data-stringify-type=\"bold\"\u003e\u0026nbsp;\u003c/strong\u003e\u003cbr\u003eEducation and Experience:\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eBA/BS in Mathematics, Statistics, or Computer Science required. Masters Degree in a quantitative or scientific discipline strongly desired.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003e3+ years experience in developing, testing, and deploying optimized predictive models (preferably to inform in-product recommendation systems and automated customer re-targeting efforts).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eAdvanced statistical modeling skillset (Python, R, etc).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eAdvanced SQL querying, data mining, and data cleansing skillset.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eDeep knowledge of supervised and unsupervised machine learning algorithms (neural networks, decision trees, etc.).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eAdvanced knowledge of experiment design.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eExperience with Seldon-core or other MLOps tool is preferred.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eHands-on experience with cloud infrastructure tools (EC2, S3, Redshift, Snowflake, containers).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eAdvanced visualization/reporting and presentation experience.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eVersion Control Experience (GitHub).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eFamiliarity with ML deployment infrastructure (ETL, tools, new products in the space).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eExcellent strategic project planning skillset.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eExcellent communication skills (written and verbal).\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eExperience at an e-commerce o

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{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Credible","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/003/821/resized/Credible_Logo_125x60-02_.png?1495054841"},"title":"Product Operations Manager","datePosted":"2024-07-02","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham, North Carolina, United States","addressRegion":"NC","addressCountry":null,"postalCode":null}},"description":"\u003ch2\u003e\u003cstrong\u003eAbout the role\u003c/strong\u003e\u003c/h2\u003e\n\u003cp\u003eCredible is looking for a user-centric, data-driven, results-oriented Product Operations Manager to join our team to help us build a best-in-class experience for our Operations and Compliance orgs. This is a great opportunity for you to join a growth-stage company and play a critical role in scaling our marketplace.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEssential Duties and Responsibilities:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOwn and execute important aspects of the roadmap for building a best-in-class operations experience, positioning Credible as a highly efficient and scalable financial marketplace\u003c/li\u003e\n\u003cli\u003eWork with our operations team to systematically identify and prioritize opportunities to improve operational efficiency through development of internal tools and technology\u003c/li\u003e\n\u003cli\u003eBalance delivering short-term improvements to existing tools with driving the development of long-term revenue generating priorities\u003c/li\u003e\n\u003cli\u003eFocus on workflow and backend improvements to increase operational efficiency and drive conversion\u003c/li\u003e\n\u003cli\u003eCollaborate with our cross-vertical Product Management team to ensure rigorous systems design and balance UX with operations and systems needs\u003c/li\u003e\n\u003cli\u003eWork with our lending partners to continuously optimize our marketplace integrations\u003c/li\u003e\n\u003cli\u003eTranslate technical requirements from engineers or 3rd party APIs into digestible product workflows that can be leveraged during the design process\u003c/li\u003e\n\u003cli\u003eDevelop testing strategies and think through edge case scenarios for all features\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eWhat you will bring to the position:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eExceptional problem solving and communication skills\u003c/li\u003e\n\u003cli\u003eStrong project management skills, and ability to own a roadmap end-to-end\u003c/li\u003e\n\u003cli\u003eAbility to use research, data, experience, and product instincts to identify the most impactful areas\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eAbility to understand how elements of complex systems interact and work collaboratively with engineers to evaluate cost/benefit tradeoffs of different approaches\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003cstrong\u003eEducation and/or Experience:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e3+ years of experience in Product Management or Product Operations working on consumer Internet or SaaS products, with a focus on internal or external customer experience\u003c/li\u003e\n\u003cli\u003eBachelor's or Master's Degree\u003c/li\u003e\n\u003cli\u003eExperience with at least one of the following:\u003c/li\u003e\n\u003cul\u003e\n\u003cli\u003eLoan origination software\u003c/li\u003e\n\u003cli\u003eDeveloping tools to manage complex customer or operational workflows\u003c/li\u003e\n\u003cli\u003eExperience working closely with product designers, managers and/or technical teams, such as software engineers, from concept through to execution\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eExperience working with internal stakeholders such as customer support and operations teams is ideal\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eNice to have:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ePassion for creating exceptional user experiences that address real user needs\u003c/li\u003e\n\u003cli\u003eStrong problem solving skills with an ability to simplify the complex\u003c/li\u003e\n\u003cli\u003eLove optimizing workflows and processes; constantly looking for better ways to do things\u003c/li\u003e\n\u003cli\u003eThrive on collaboration with other teams to accomplish shared goals\u003c/li\u003e\n\u003cli\u003eResourceful and mindful; you move fast but don't break things\u003c/li\u003e\n\u003cli\u003ePossess a build-measure-learn iterative mindset\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eCredible is open to hiring candidates in the following locations: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York

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{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Credible","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/003/821/resized/Credible_Logo_125x60-02_.png?1495054841"},"title":"Editor","datePosted":"2024-05-31","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham, North Carolina, United States","addressRegion":"NC","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003e\u003c/p\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong data-stringify-type=\"bold\"\u003eAbout the Role:\u003c/strong\u003e\u003c/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u0026nbsp;\u003c/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003eCredible is looking for a reliable and organized editor to join our Content and SEO team. You’ll be a core contributor to our content strategy and help consumers make better financial decisions by contributing to articles for our media partners.You’ll be editing student loan content — including explainers, how-to's, reviews, SEO articles, and news articles — for copy, style, and overall tone and working closely with writers to produce high quality articles.This is an important role because we’re branching out with many different national media partners. We’re on a mission to make sure our content is clear and easy to digest — and we need you to make that happen.\u003c/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u0026nbsp;\u003c/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong data-stringify-type=\"bold\"\u003eYou’re a great fit for this role if you’re:\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003ePassionate about content (and personal finance)\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eComfortable editing personal finance content and have at least 2 years experience doing so\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eKnowledgeable about SEO best practices and what makes an article successful\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eA strong communicator who can empathize with consumers and help them navigate complex financial decisions\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eAlways taking initiative and able to work independently\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eEager to work in a dynamic start-up environment where opportunity for ownership and impact is significant\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eStudent loan expertise a plus\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eExperience working with multiple media partners and adhering to different style guides a plus\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong data-stringify-type=\"bold\"\u003eResponsibilities:\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eEditing personal finance articles (both published on the Credible blog and off-site with our media partners)\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eReviewing content and performing fact checks\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eOptimizing articles for SEO using keywords, tables, visuals, etc.\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eWorking closely with freelance writers and in-house copyeditors to ensure quality content\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eHelping create content briefs for writers based on topic ideas and SEO recommendations\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eAssisting senior editors with other content projects as needed\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eStaying up to date on industry trends and continually expanding personal finance knowledge\u003c/li\u003e\n\u003c/ul\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong data-stringify-type=\"bold\"\u003eEducation and Experience:\u003c/strong\u003e\u003c/div\u003e\n\u003cul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\"\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eAt least 2 years experience editing personal finance content (expertise in student loan vertical is a plus)\u003c/li\u003e\n\u003cli data-stringify-indent=\"0\" data-stringify-border=\"0\"\u003eBachelor’s degree in English, journal

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{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Credible","logo":"https://recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/000/003/821/resized/Credible_Logo_125x60-02_.png?1495054841"},"title":"Salesforce Marketing Cloud Automation Specialist II","datePosted":"2024-06-03","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham, North Carolina, United States","addressRegion":"NC","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003e\u003cstrong\u003eAbout the company\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eCredible is here to help people make better borrowing decisions. Our mission is to empower consumers to understand and improve their finances and discover the best financial products for every stage of life. Since 2012, we have set ourselves apart by focusing on what really matters: we prioritize privacy and we earn trust by being transparent and honest. Our goal is to build an ethical personal finance marketplace that actually works for consumers.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAbout the role\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Marketing Automation Specialist II will play a critical role in supporting Credible's marketing operations through the development and maintenance of automated solutions for complex business requirements. The ideal candidate will have extensive experience with Salesforce Marketing Cloud (SFMC) and be adept at managing multi-touch campaigns, coding emails, and audience segmentation. They will join a collaborative team dedicated to enhancing our marketing initiatives and driving operational efficiency.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eResponsibilities\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSupport end-to-end SFMC processes, including complex campaign setup, maintenance, system administration, and data hygiene\u003c/li\u003e\n\u003cli\u003eDevelop and maintain email templates using HTML/CSS, MJML, and AMPScript\u003c/li\u003e\n\u003cli\u003eCreate SQL queries and filters for precise audience segmentation\u003c/li\u003e\n\u003cli\u003eDesign and execute multi-touch customer journeys using SFMC\u003c/li\u003e\n\u003cli\u003eTroubleshoot and resolve issues for teams using SFMC, including managing support cases with Salesforce\u003c/li\u003e\n\u003cli\u003eSupport the technical development of data integrations and process automations\u003c/li\u003e\n\u003cli\u003eMaintain data hygiene according to industry best practices\u003c/li\u003e\n\u003cli\u003eProactively suggest process and system improvements to enhance SFMC’s functionality\u003c/li\u003e\n\u003cli\u003eCollaborate with stakeholders from marketing, product, legal, and finance to define technical requirements, create prototypes, test, deploy, document, and report on performance\u003c/li\u003e\n\u003cli\u003eBring expertise in personalization and marketing automation to create dynamic email content and segmentation rules to customize marketing campaigns\u003c/li\u003e\n\u003cli\u003eEvangelize the spirit of transformation across the team to ensure continuous improvement in our marketing operations\u003c/li\u003e\n\u003cli\u003eEstablish strong relationships across partners (business, creative, MarTech, data, operations) to deliver efficient and effective campaigns\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eEducation and experience\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eBA/BS in Marketing, Business, Computer Science, or equivalent experience preferred\u003c/li\u003e\n\u003cli\u003eMinimum of 3 years of experience with an email marketing platform (Salesforce Marketing Cloud, Marketo, Iterable, Braze, Hubspot, etc.)\u003c/li\u003e\n\u003cli\u003eProficiency in HTML/CSS required\u003c/li\u003e\n\u003cli\u003eKnowledge of SQL fundamentals and the ability to update and maintain Relational Data Models preferred\u003c/li\u003e\n\u003cli\u003eExperience with SOAP and REST API integrations is a plus\u003c/li\u003e\n\u003cli\u003eExperience with Salesforce products, particularly Marketing Cloud and CRM\u003c/li\u003e\n\u003cli\u003eUnderstanding of the data privacy landscape (e.g., CAN-SPAM, CCPA, GDPR, CASL) and the importance of PII\u003c/li\u003e\n\u003cli\u003ePrior experience in project/program management and familiarity with Agile Methodology and Jira\u003c/li\u003e\n\u003cli\u003eEffective communication skills, capable of explaining technical concepts to both technical and non-technical stakeholders\u003c/li\u003e\n\u003cli\u003eDetail-oriented with a passion for learning new technologies\u003c/li\u003e\n\u003cli\u003eCollaborative, innovative, and flexible team-oriented mindset\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePreferred qualifications\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMarketing Cloud Email Specialist Certification\u003c/li\u003e\n\u003cli\u003eExperience with project management software like Jira, Asana, etc.\u003c/li\u003e\n\u003cli\u003eAgile or PMP certification\u003c/li\u003e\n\u003cli\u003e2+ years of experience in the financial services industry\u003c/li\u003e\n\u003cli\u003eAdvanced knowledge of HTML/CSS, JavaScript, AMPscript, and SSJS\u003c/li\u003e\n\u003cli\u003eExperience with Salesforce Core applications, including Sales Cloud, Service Cloud, and Community Cloud\u003c/li\u003e\n\u003cli\u003eA keen eye for details and obsession with accuracy of work\u003c/li\u003e\n\u003cli\u003eHighly effective communicator and skilled relationship-builder, capable of influencing internal decision makers with formal recommendations and informal networking\u003c/li\u003e\n\u003cli\u003eAbility to interpret analytics/trends and identify actionable insights\u003c/li\u003e\n\u003cli\u003eProficient in A/B and multivariate testing, as well as tracking and tagging best practices\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eLABS:\u003c/strong\u003e Credible is open to hiring candidates in the following locations:

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