The Company

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

The Sales Support Manager will play a vital role in supporting our sales team and ensuring efficient operations throughout the sales process. Primary responsibility will be to provide support to the Revenue team, facilitate communications between various departments and ensure exceptional customer service. This person will lead and oversee ongoing improvement initiatives, as related to enhancing the customer experience. Additionally, this person is responsible for the day-to-day management and coaching of the Sales Support Team. The expectation is occasional travel to the office and some travel to Montreal and Newport, Vermont.

WHAT YOU WILL BE DOING

People:

• Lead the sales support team in promptly addressing all incoming customer requests, ensuring accurate processing and maintaining effective external communications.
• Provide comprehensive training for the Sales Support Team and ensure relevant departments are kept up to date on all changes and updates.
• Collaborate with Accounts Receivable to ensure timely receipt of customer payments.
• Assist Compliance with contracts.
• Oversee hiring and training of new staff.

Process:

• Manage the order fulfillment process from quote to delivery.
• Run order backlog and shipping reports to ensure on-time and accurate delivery targets are understood by respective facilities and sales.
• Adhere to domestic and international export regulations as needed.
• Run weekly order book review meeting with Operations.
• Participate in ongoing efforts to establish processes and best practices for all lines of business to improve customer service performance.
• Create and maintain work instructions for all lines of business.
• Manages the Sales Sample and T&E process.
• Other duties as assigned.

Performance:

• Manage customer feedback data post sales and provide feedback to sales and business units.
• Provides subject matter expertise on ERP systems to team members.
• Manage and train end users on Service Cloud.
• Provide recommendations to improve Service Cloud process
• Ensure process meets ISO standards and prepare for yearly audit.
• Establishes and runs KPI’s for the sales support team.
• Develop expertise in the upcoming ERP upgrade (Syteline)

Knowledge, Skill & Experience Requirements

• Bachelor’s degree in Business or related field or equivalent combination of education and experience.
• 5 to 7 years’ experience in Sales Support.
• Management experience required.
• Working knowledge of international compliance and shipping regulations.
• Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.
• Excellent interpersonal and customer service skills.
• Independent, self-motivated, and ability to work efficiently under tight deadlines.
• Advanced skills in Microsoft Excel required. Proficiency in Word, PowerPoint, OneNote .
• Experience with ERP systems (Syteline preferred) and CRM tools such as Salesforce.
• Ability to travel to Galvion sites in North America as needed.
• Maintain professionalism and good working relationships with others.
• Military experience is a plus.

THE TEAM

You will work with a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

Reporting to the Senior Director, Domestic Sales & BD, the Director, Sales USSOCOM is responsible for commercial off-the-shelf product revenue and program captures, across the USSOCOM customer groups. The Director will spearhead sales initiatives, develop sales strategies whilst aggressively hunting and converting new business opportunities to orders. Your primary focus shall be on driving revenue growth, expanding market share and exceeding sales targets. The Director will work closely across all three lines of business (Tactical Head Solutions, Power & Data Systems and Advanced Capabilities), as well as collaborating with the International Sales team for Strategic captures and FMS/FMF opportunities. The ideal candidate will possess extensive knowledge of the defense industry, strong relationships with key stakeholders in the USSOCOM Program offices, and a proven track record in sales management and strategy development.

WHAT YOU WILL BE DOING

• Develop and implement aggressive sales strategies to capture market opportunities and drive revenue growth.
• Identify and pursue new business opportunities, leveraging market insights and competitive analysis.
• Build and maintain strong relationships with key clients and stakeholders.
• Assist in the development and delivery of a comprehensive territory plan to grow revenue, accelerate customer adoption, and develop long-term strategic relationships with key accounts.
• Monitor market trends and competitor activities to adapt strategies accordingly.
• Conduct competitive analysis to assist in developing competitive solutions
• Collaborate with marketing to create targeted campaigns that align with sales objectives.
• Prepare and present regular sales reports and pipeline reviews to the CRO.
• Effectively manage the Pipeline, and its growth, through accurate recording of all sales and prospecting activities.
• Lead the sales strategy, cultivate clients, and increase customer intimacy, solution, and proposal development delivery for the designated territory.
• Own the value proposition for Galvion across the designated territory.
• Work with the CRO and Sales Operations to properly forecast annual and quarterly bookings and revenue targets.
• Develop and maintain an expert knowledge of the market, competitors, and products.
• Communicate product, special developments, information, or feedback gathered through field activity to the Senior Director and the Director, Technical BD for future product development.
• Meet or exceed monthly, quarterly, and yearly bookings and revenue targets.
• Exceptional presentation and negotiation skills
• Perform other duties as assigned.

WHAT YOU WILL NEED TO SUCCEED

• Minimum of 5 years of sales experience, with at least 3 years in a leadership role focused on defense contracts or military programs, particularly within the USSOCOM.
• Strong understanding of USSOCOM operations, procurement processes, and defense industry standards.
• Experience in the Soldier Systems domain, specifically soldier electronics, communications, protection, and integrated systems, is required.
• Experience in selling both products, and integrated solutions.
• Ability to build strong internal and external relationships.
• Has the ability to understand and influence customers in the value of our capabilities and offerings to drive a value-based sale.
• Ability to build relationships and use extant relationships to grow Galvion position with Primes, OEMs, and Integrators that service USSOCOM.
• Experience Shipley capture fundamental practices desirable.
• Strong opportunity assessment skills and ability to select appropriate opportunities for pursuit.
• Strong communication and collaboration skills across multiple geographical locations, cultures, and diverse organizations.
• Ability to influence customers in an ethical and professional manner.
• Able to remain positive and confident in times of pressure.
• Strong opportunity assessment skills and ability to select appropriate opportunities for pursuit.
• Strong communication and collaboration skills across multiple geographical locations, cultures, and diverse organizations.
• Ability to influence customers in an ethical and professional manner.
• Able to remain positive and confident in times of pressure.
• Familiarity with Salesforce software and other sales tools; proficiency in Microsoft Office Suite.
• Previous USSOCOM Military experience a must.
• Bachelor’s degree in business administration desirable
• US citizen and passport holder
• Ability to travel (Domestic and International)

Work environment (include physical requirements)

• Remote based
• Travel required (minimum 30% annually)

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

Reporting to the Senior Director, Domestic Sales & BD, the Director, Sales USAF & AFSOC is responsible for commercial off-the-shelf product revenue and program captures, across the USAF and AFSOC customer groups. The Director will spearhead sales initiatives, develop sales strategies whilst aggressively hunting and converting new business opportunities to orders. Your primary focus shall be on driving revenue growth, expanding market share and exceeding sales targets. The Director will work closely across all three lines of business (Tactical Head Solutions, Power & Data Systems and Advanced Capabilities), as well as collaborating with the International Sales team for Strategic captures and FMS/FMF opportunities. The ideal candidate will possess extensive knowledge of the defense industry, strong relationships with key stakeholders in the USAF and AFSOC Program offices, and a proven track record in sales management and strategy development.

WHAT YOU WILL BE DOING

• Develop and implement aggressive sales strategies to capture market opportunities and drive revenue growth.
• Identify and pursue new business opportunities, leveraging market insights and competitive analysis.
• Build and maintain strong relationships with key clients and stakeholders.
• Assist in the development and delivery of a comprehensive territory plan to grow revenue, accelerate customer adoption, and develop long-term strategic relationships with key accounts.
• Monitor market trends and competitor activities to adapt strategies accordingly.
• Conduct competitive analysis to assist in developing competitive solutions
• Collaborate with marketing to create targeted campaigns that align with sales objectives.
• Prepare and present regular sales reports and pipeline reviews to the CRO.
• Effectively manage the Pipeline, and its growth, through accurate recording of all sales and prospecting activities.
• Lead the sales strategy, cultivate clients, and increase customer intimacy, solution, and proposal development delivery for the designated territory.
• Own the value proposition for Galvion across the designated territory.
• Work with the CRO and Sales Operations to properly forecast annual and quarterly bookings and revenue targets.
• Develop and maintain an expert knowledge of the market, competitors, and products.
• Communicate product, special developments, information, or feedback gathered through field activity to the Senior Director and the Director, Technical BD for future product development.
• Meet or exceed monthly, quarterly, and yearly bookings and revenue targets.
• Exceptional presentation and negotiation skills
• Perform other duties as assigned.

WHAT YOU WILL NEED TO SUCCEED

• Minimum of 5 years of sales experience, with at least 3 years in a leadership role focused on defense contracts or military programs, particularly within the USAF and AFSOC.
• Strong understanding of USAF and AFSOC operations, procurement processes, and defense industry standards.
• Experience in the Soldier Systems domain, specifically soldier electronics, communications, protection, and integrated systems, is required
• Experience in selling both products, and integrated solutions.
  
• Ability to build strong internal and external relationships.
• Has the ability to understand and influence customers in the value of our capabilities and offerings to drive a value-based sale.
• Ability to build relationships and use extant relationships to grow Galvion position with Primes, OEMs, and Integrators that service USAF and AFSOC.
• Experience Shipley capture fundamental practices desirable.
• Strong opportunity assessment skills and ability to select appropriate opportunities for pursuit.
• Strong communication and collaboration skills across multiple geographical locations, cultures, and diverse organizations.
• Ability to influence customers in an ethical and professional manner.
• Able to remain positive and confident in times of pressure.
• Strong opportunity assessment skills and ability to select appropriate opportunities for pursuit.
• Strong communication and collaboration skills across multiple geographical locations, cultures, and diverse organizations.
• Ability to influence customers in an ethical and professional manner.
• Able to remain positive and confident in times of pressure.
• Familiarity with Salesforce software and other sales tools; proficiency in Microsoft Office Suite.
• Previous USAF Military experience desirable
• Bachelor’s degree in business administration desirable
• US citizen and passport holder
• Ability to travel

THE TEAM

You will work with a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. Galvion believes in each person’s potential, and we will help you reach yours.

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team collaborating with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

THE OPPORTUNITY

Reporting to the Chief Revenue Officer (CRO), the Director, Sales UK, Scandinavia & Western Europe is responsible for commercial off-the-shelf product revenue and program captures, across the United Kingdom, Finland, Sweden, Norway, Denmark, Benelux, France, Spain, Portugal, Italy and Greece. The Director will spearhead sales initiatives, develop sales strategies whilst aggressively hunting and converting new business opportunities to orders. Your primary focus shall be on driving revenue growth, expanding market share and exceeding sales targets. The Director will work closely across all three lines of business (Tactical Head Solutions, Power & Data Systems and Advanced Capabilities), as well as collaborating with the Domestic US BD and Sales team for Strategic captures and FMS/FMF opportunities.

WHAT YOU WILL BE DOING

• Develop and implement aggressive sales strategies to capture market opportunities and drive revenue growth.
• Identify and pursue new business opportunities, leveraging market insights and competitive analysis.
• Build and maintain strong relationships with key clients and stakeholders.
• Assist in the development and delivery of a comprehensive territory plan to grow revenue, accelerate customer adoption, and develop long-term strategic relationships with key accounts.
• Monitor market trends and competitor activities to adapt strategies accordingly.
• Conduct competitive analysis to assist in developing competitive solutions
• Collaborate with marketing to create targeted campaigns that align with sales objectives.
• Prepare and present regular sales reports and pipeline reviews to the CRO.
• Effectively manage the Pipeline, and its growth, through accurate recording of all sales and prospecting activities.
• Lead the sales strategy, cultivate clients, and increase customer intimacy, solution, and proposal development delivery for the designated territory.
• Own the value proposition for Galvion across the designated territory.
• Work with the CRO and Sales Operations to properly forecast annual and quarterly bookings and revenue targets.
• Develop and maintain an expert knowledge of the market, competitors, and products.
• Communicate product, special developments, information, or feedback gathered through field activity to the CRO and the Director, Technical BD for future product development.
• Meet or exceed monthly, quarterly, and yearly bookings and revenue targets.
• Exceptional presentation and negotiation skills
• Perform other duties as assigned.

WHAT YOU WILL NEED TO SUCCEED

• 5+ years Sales experience across territory customer groups with demonstrable growth of accounts and customer base.
• Experience in the Soldier systems domain highly desirable.
• Experience in selling both products, and integrated solutions.
• Knowledge of military missions, and acquisition processes across the designated territory desired.
• Ability to build strong internal and external relationships.
• Has the ability to understand and influence customers in the value of our capabilities and offerings to drive a value-based sale.
• Ability to build relationships and use extant relationships to grow Galvion position with Primes, OEMs, and Integrators within the territory market.
• Experience with fundamental capture practices (Price to win, Stakeholder engagement mapping, etc.)
• Strong opportunity assessment skills and ability to select appropriate opportunities for pursuit.
• Strong communication and collaboration skills across multiple geographical locations, cultures, and diverse organizations.
• Ability to influence customers in an ethical and professional manner.
• Able to remain positive and confident in times of pressure.
• Salesforce experience a must.
• Languages: English mandatory. French highly desirable.

Work environment

• Remote based
• Travel required (expected 30-40% annually) within Europe predominantly.

THE TEAM

You will work with a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. United believes in each person’s potential, and we will help you reach yours.

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team working with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

Responsible for maintaining and expanding relationships with our key business to business clients, understanding their needs, and delivering tailored solutions that drive mutual growth. This role requires a strong understanding of the US defense industry, exceptional communication skills, and the ability to collaborate effectively with internal teams.

WHAT YOU WILL BE DOING

• Develop and maintain strong relationships with key B2B clients in the defense sector that provide products and services under existing and future contracting vehicles.
• You will co-ordinate queries & future business opportunities for a group of designated customers.
• Understand clients' strategic objectives, operational needs, and challenges to offer tailored solutions.
• Conduct regular account reviews and strategic planning sessions to assess account health and growth opportunities.
• Collaborate with the sales team to develop and execute account-specific sales strategies.
• Identify new business opportunities within existing accounts and explore potential for upselling and cross-selling.
• Monitor industry trends, competitor activities, and market developments to inform strategy and positioning.
• Lead the preparation and presentation of proposals, ensuring they meet client specifications and regulatory requirements.

WHAT YOU WILL NEED TO SUCCEED

• Proven Customer Service experience skills and customer relationship management in the Defense & Aerospace sector
• 3-5 years of Customer Service experience and >3 years defense and aerospace experience
• Military experience preferred but not essential.
• An understanding of FARs/DFARs, OTAs, etc. preferred
• Commercial awareness and numeracy to analyze reports and understand margins
• Good attention to detail; maintaining our high standards for delivery, quality & accuracy

THE TEAM
You will work closely with an accomplished Business Development leader with significant industry experience and be the SME on a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team collaborating with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.