HUALAPAI PREFERENCE

Position:                       Food & Beverage Operations Manager - GCW

Department:                 Grand Canyon West

Classification:              Non-Exempt

Salary Range:               S4

Supervisor:                  Director — Food & Beverage

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:

Manages the Food & Beverage kitchen operation at Grand Canyon West. Responsible for services provided by the kitchen and ensures high quality standards for food production, speed of services, safety, facilities and guest satisfaction. Assists the Director — Food & Beverage with menu planning, ordering and inventory. Responsible for meal preparation, staff scheduling, sanitation practices and supervision of employees. Ensures employees are well trained and following sound health and sanitation policies and procedures at all time.

Knowledge and Abilities:

1. Prior leadership experience in the Food & Beverage industry.
2. Demonstrated ability to communicate well and interact with guests and staff in a clear concise manner. Ability to remain calm and focused under pressure.
3. Demonstrated ability to lead, coach, train and develop Food & Beverage kitchen staff to ensure customer expectations are exceeded and handled promptly, accurately and courteously.
4. Foster a team environment, multi-task efficiently and maintain positive working relationships.
5. Demonstrated ability to handle all aspects of food handling, preparation and monitoring, using sound health and sanitation practices.
6. Demonstrated ability to handle inventory control, ordering, stock levels and vendor management for Food & Beverage. Ability to identify equipment needs of the operation.

Duties & Responsibilities:

1. Responsible for the Food & Beverage kitchen operations at Grand Canyon West.
2. Ensure sound health and sanitation policies and procedures are followed at all times. Monitor quality, safety and guest services standards to ensure the highest quality of Service.
3. Perform regular and timely Performance Evaluation discussions and documentation with members of team and promote team environment while providing individual growth opportunities for Direct Reports. Hold supervisors accountable for completing Performance Evaluations and discussions.
4. Assist Director in developing, communicating and implementing Food & Beverage policies and procedures. Monitors policies and procedures, watching for the possible need to change in order to improve or meet company objectives.
5. Assist with the annual budget, monitor Food and Beverage expenses to ensure company goals are met.
6. Act as Manager on Duty (MOD) as assigned.
7. Ensure all communications are shared with employees in a timely and accurate manner, as appropriate.
8. Foster a team environment, multi-task efficiently and maintain positive working relationships.
9. Assist Director with menu planning, ordering and inventory. Responsible for meal preparation, staff scheduling, sanitation practices and supervision of kitchen employees.
10. Monitor and maintain stock inventory as well as equipment used in Food & Beverage operation.
11. Keep the Director — Food & Beverage apprised of all issues and informed on all Food & Beverage concerns. Fill in for Director in their absence.
12. Perform other work-related duties as assigned.
13. Assist Supervisors with Disciplinary Process and Terminations.
14. Ensure Food & Beverage operations are running smooth by being out in the field.

Qualifications:

1. Good oral and written communication skills and strong interpersonal skills.
2. Valid Driver's License with clean driving record.
3. High School Diploma or GED.
4. Prior Leadership experience in the cooking and serving industry. Restaurant or fast food industry preferred.
5. Current ServSafe Certification.
6. Preference given to Hualapai Tribal member.

Working Conditions:

1. Kitchen environment with exposure to heat. Must be able to work varying schedules, weekends
2. and holidays. Willingness to work in a remote location.

1. Ability to communicate well and interact with guests in a clear concise manner.  
2. Ability to provide outstanding customer service by providing prompt, courteous and helpful information to guests.  
3. Experience in use of POS systems and handling cash and credit transactions while following proper cash handling policies and procedures.
4. Ability to reconcile cash drawer and end of day sales reports.
5. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
6. Knowledge of Grand Canyon West locations, operations, Hualapai history and culture.

1. Handle cash and credit retail transactions using the POS system.  
2. Responsible for assigned cash drawer and end of day balancing of cash and sales reports. 
3. Handle all transactions using proper cash control policies and procedures.
4. Assist guests with questions they have concerning Grand Canyon West locations, operations, Hualapai history and culture. Provide outstanding customer service using high service standards.
5. Assist with maintaining retail inventory and assist in warehouse, as directed.
6. Perform other work-related duties as assigned.
7.  
8.  
9. Qualifications:

1. Good oral communication skills. 
2. Valid Driver’s License with clean driving record preferred.
3. High School Diploma or GED.
4. Ability to lift up to 25 pounds.
5. Prior experience working with a POS system or cash handling preferred.          
6. Preference given to Hualapai Tribal members.

1. Create measurable strategies and execution with clear KPIs to meet varying objectives, including building the brand story, driving product discovery and purchase consideration via social media channels and influencers.
2. In-depth understanding of all Social Media platforms and support tools.
3. Knowledge in paid media tools within each Social platform (i.e., Facebook Ad Manager)
4. Develop strategy to improve user experience within company website and on-going management.
5. Experience with CRM tools understanding customer analytics, segmentation opportunities and analysis.
6. Email Campaign Strategy development
7. Ability to analyze and present KPI/ROI reporting, monthly or as needed.

1. Design and execute the strategic direction of our social media initiatives, both organic and paid, demonstrating how social media can reach new audiences, amplify the impact of content and drive business results.
2. Identify new digital opportunities coming to market that are useful and impactful to the operation.
3. Ability to respond to reviews with detailed information with customer service support and provide analysis.
4. Develop relevant content topics to reach the company’s target audience through all channels.
5. Create, curate, and manage all published content (images and video) for publishing.
6. Develop and expand community and/or influencer outreach efforts.
7. Administer promotions, contests, and/or other informative events within digital channels to increase advertising efforts.
8. Build & monitor positive online reviews and reputation.
9. Utilize CRM tool to further understand consumer buying behaviors, demo, etc.
10. Develop and manage Email Campaign Strategy supporting and/or driving all digital marketing efforts.
11. Management of Affiliate program and promotional offers.
12. Develops presentations that summarize and communicates results derived from social media presence.
13. Additional duties as assigned.

1. High School Diploma or GED required
2. Bachelors’ degree in Marketing or related field preferred.
3. 2 years’ experience in digital marketing or education related field preferred.
4. Good oral communication, presentation skills and strong interpersonal skills.
5. Valid driver’s license and must be eligible for Tribal Insurance.
6. Preference given to Hualapai Tribal members.

1. Experience in preparing food while observing sound health and sanitation practices.
2. Ability to communicate well and interact with guests in a clear concise manner.
3. Ability to provide outstanding customer service by providing prompt, courteous and helpful service and information to guests.
4. Ability to load and unload delivery trucks and handle inventory of items required by Food & Beverage.
5. Ability to handle cash and follow all cash handling policies and procedures.
6. Ability to work in a team environment, multi-task efficiently and maintain positive working relationships.
7. Ability to perform custodial tasks such as washing dishes, sweeping, trash collection, bus tables and mopping of floors.

1. In the kitchen, prepares meals and food items, while observing sound health and sanitation practices such as proper hand washing, avoiding cross contamination, monitoring food temperatures and proper sanitation of utensils and cooking surfaces. Completes temperature or stock logs.
2. If working on the serving line, observes stock levels of food items and notifies appropriate staff. Provides outstanding customer service to guests.
3. Washes dishes, sweeps floor, bus tables, handles trash collection and mops floors as assigned throughout shift.
4. May handle cash registers, following proper cash handling policies and procedures.
5. Loads and unloads delivery trucks and handles inventory of Food & Beverage items.
6. Perform other work-related duties as assigned.

1. Good oral communication skills.
2. Valid Driver’s License with clean driving record.
3. High School Diploma or GED.
4. Ability to lift up to 50 pounds.
5. Prior cooking and serving experience working in fast food or a restaurant.
6. Current Food Handlers’ card.
7. Preference given to Hualapai Tribal members.