Role: Sonic Support Development Engineer
Location: Remote
Job Type: Contract
Interview: Phone/Skype
•Debugging of issues reported by Customer on SONiC based NEs and providing the solution / work around for the same issues.
•Working with platform development team to Validating the bug fixes and releasing patches to Customer.
•Work effectively in a team environment, collaborating with engineers, peer functional leads, Customer teams, Communicate clearly and concisely to both technical and non-technical audiences
Competencies:
•Deep understanding of networking protocols (e.g., TCP/IP, Ethernet, LLDP, OSPF, BGP etc.)
•Good Understanding of SONiC Architecture, SAI layer.
•Ability to identify and resolve software and hardware issues.
•SONiC Expertise – SONiC NOS, SONiC Image Booting on ONIE-Compatible Target Boards
•Good understanding of “redis-server”, “syncd”, “swss” and “platform drivers – like fan, power, LED etc”, “network drivers” are added advantage
•Hands-on with Linux Dockers, Docker networking
•Hands-on in SONiC based configuration and troubleshooting
•Good understanding on Linux kernel programming like kernel and user space programming etc.
•Hands-on in Cisco 8000 product.
•Proficient in – C, Python
Competencies:
•Deep understanding of networking protocols (e.g., TCP/IP, Ethernet, LLDP, OSPF, BGP etc.)
•Good Understanding of SONiC Architecture, SAI layer.
•Ability to identify and resolve software and hardware issues.
•SONiC Expertise – SONiC NOS, SONiC Image Booting on ONIE-Compatible Target Boards
•Good understanding of “redis-server”, “syncd”, “swss” and “platform drivers – like fan, power, LED etc”, “network drivers” are added advantage
•Hands-on with Linux Dockers, Docker networking
•Hands-on in SONiC based configuration and troubleshooting
•Good understanding on Linux kernel programming like kernel and user space programming etc.
•Hands-on in Cisco 8000 product.
•Proficient in – C, Python
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Role: Systems Engineer UCCE and UCM
Location: Remote Work
Emp Type: Contract (C2C/W2)
Interview: Phone/Skype
§ Responsible for delivering Cisco Collaboration technical services in area of Solutions, which includes Advocacy, Planning, Design, Implementation, Release Management, Security patch management, Capacity Management, High Availability and Optimization services, to large Enterprise and Service Provider customers/ partners via cloud services.
§ Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
§ Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
§ Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions.
§ Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution and system upgrades
§ Keep up-to-date on relevant competitive solutions, products and services.
Identify design requirements and recommendations for capacity, technical prevalence and future direction
§ Designing, Managing Cisco Unified Contact Center Enterprise technologies ( UCCE ), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CTIOS, Cisco Finesse, CUIC.
§ Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio, Acqueon
§ Must have hands on experience in VXML gateways, VVBs, SIP proxy.
§ Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Redsky.
§ Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
§ Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
§ Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)
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