The GP Finance organization comprises three (3) pillars. The Finance Management Office (FMO) has the primary responsibility for GL income statement, forecast, budgets, audit, and the back office support of the project subledger. The Project Finance Office (PFO) is aligned with Service Delivery and aids PMs in project initiation, project costs (receipts and adjustments), invoicing, and project analysis. Finally, the Finance Service Center (FSC) is mainly responsible for project/contract setup and customer invoicing.

Responsible for managing assigned project financials to meet both company and customer expectations

Essential duties and Responsibilities

Include the following; Other duties may be assigned by Management.

• Primary point of contact for project finances, controlling activities to meet internal and customer expectations.
• Responsible for maintaining relationships across client-facing functional teams and the FMO, and act as a point of liaison.
• Provide administrative and procedural support to Service Delivery teams from a financial perspective regarding cost control, project budgets, and reporting.

Project Planning

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Learning Technologies Group (LTG) is looking for a Marketing Operations Specialist to join our internal marketing agency. Our new teammate will support the management of campaigns in Pardot for multiple global tech brands.

Fancy joining an agency, internal team or the best of both? If you join us, you will enjoy the variety of an external agency with the relationships enabled by an internal team. We work quickly and things change often – this is a team for the ambitious and curious. If you have experience in B2B marketing automation we could be a great match.

What you’d be doing:

In short, you’d be ensuring that the right messages land with the right people across our Pardot activity. This includes working across a range of automation items such as lists, forms, automated workflows, HTML email and drip programs.

After a bit more info? There’s a lot to cover but here are some of the things you would be doing:

Role responsibilities (not limited to):

• Work within the digital and demand team to manage the backend creation of marketing automation including lists, forms, automated workflows, HTML email and drip programs using Pardot
• Work with Marketing Operations Manager and digital teams to understand each business performance and challenges supporting understanding of digital channels and campaigns
• Rebuild marketing automation elements from one system to another. Support new brand migrations to the central markops team.
• Provide frequent, accurate updates to the database in order to maintain data hygiene
• Create marketing reports and dashboards to illustrate impact on demand generation campaigns
• Support in demand generation activities, such as the upload of third party lists
• Assist in the database maintenance program to ensure all data in the system is clean and up to date
• Liaise with the marketing teams to ensure that customer accounts and sales lead information is current and accurate
• Populate missing information within the database
• Work with middleware to connect systems with non native connectors
• Help to investigate the adoption of new MarTech platforms

To be a great fit for the role, you must have:

• At least 2 years previous experience in a marketing operations role
• Previous experience using automation tools such as Pardot, Hubspot or Marketo - you’ll get a gold star if you have Pardot experience
• A basic understanding of HTML and email templates
• Previous experience using a CRM such as Salesforce
• Excellent verbal and written communication
• Previous experience working in a busy Marketing team
• Excellent computer literacy with moderate excel skills
• A strong desire to learn and ability to adapt in an agile environment

Desirable skills:

• Pardot/Marketo/Hubspot certified

So, what team would I be joining?

LTG central marketing and sales ops is formed of 30+ people located across the US, UK, Colombia and Australia. We work across all of LTG’s 15 businesses, with expertise in a wide array of specialisms from art and SEO to operations and Salesforce admin. It is our job to partner with a range of marketers and salespeople across the Group, adding expertise to bring commercial strategies to life.

Many of us also get involved in corporate initiatives, such as merger and acquisition (M&A) announcements and integrations, company results, etc. This is the perfect team for the curious, no two days are the same and we work at speed.

We’re an eclectic bunch with a few hidden talents outside of the day job. From throwing clay and dance moves, to graffiti, climbing walls and speaking multiple languages, we’re always on the lookout to expand our repertoire.

As a member of the LTG group of companies and with offices globally including North America, Europe, Latin America and Australia, Open LMS is a leading provider of SaaS based Learning Management technologies to both corporate and higher education institutions.

Our business is high growth with a client base that is both geographic and industry diverse, totalling over 1,700 customers. Our customer base is represented by start-up companies, global conglomerates, non-profits, government organizations, higher education institutions, as well as local community schools. Ultimately, Open LMS users can be found on every continent except Antarctica!

The Opportunity

Open LMS is actively hiring for qualified sales professionals in the US. The preferred candidate is an experienced sales professional with a strong desire for personal, professional and financial advancement. Strong solution selling and prospecting skills are essential for consideration.

Open LMS offers an opportunity to work in an exciting and fast-paced environment, providing an opportunity to enter the organization at the right time. The compensation package consists of an attractive base and an achievable commission structure with accelerators for overperformers. Health, dental and other benefits are a standard offering.

This is a critical role for the company. We are only considering candidates with a drive for success and overachievement. A passion for working in a fast-paced environment is crucial. Minimum job expectations are:

• This is a hunter role, and the preferred candidate will show a proficiency in finding new business by selling through strategic channel partners, managing that business through a sales cycle and ultimately closing business within an assigned territory.
• Be a new business catalyst with the capacity to ramp quickly.
• A self-starter with the ability to work remote with minimal supervision
• A passion for accurately forecasting to monthly sales targets
• Although leads will be provided from a variety of sources, the expectation is that the preferred candidate’s pipeline will be composed primarily of opportunities found through daily prospecting activities.
• Skilfully qualify the needs of the client and effectively translate into compelling value proposition(s)
• Exceed monthly, quarterly and annual sales objectives
• Clearly and effectively differentiate Open LMS from its competitors
• Be an active and integral member of a winning sales team
• Expert proficiency in Salesforce for funnel management and sales data integrity

Job Criteria

• Minimum of 5+ years of SaaS channel sales experience
• Highly ethical approach towards running your business
• Exceed monthly, quarterly and annual channel sales targets
• Exceptional communication skills, both written and verbal
• “Let’s get it done” attitude and a strong desire to exceed expectations. “Can’t do” is not in your vocabulary
• A proven track record of success and overachievement
• College degree is preferred, but does not supersede intelligence, desire and competitive disposition
• Possess a sense of humour, highly competitive, and ability to approach a challenge rationally
• Learning management technology experience is not essential, but is preferred
• Solution Selling or demonstrable structured selling approach is essential
• Can travel up to 50%
• The preferred candidate must be within reasonable proximity of a major airport

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe. In partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. Most importantly, we help every student achieve their full potential through access to lifelong learning.

We also offer a full portfolio of education technologies including exclusive reseller relationships for web conferencing, accessibility improvement and innovative content offerings from both Blackboard and Learning Technologies Group.

For more information about Open LMS, please visit our website, and hit our YouTube channel to get a feel for our culture and meet members of the team.

Role Description

As a leader of the Infrastructure and Operations teams, you will oversee and direct cloud systems engineering and administration to help build and run large-scale, secure and cost-effective learning systems. This is a driven, creative, and energetic team that works in a flexible and agile fashion to deliver world-class products to the education market. Your insight and contributions will lead technical teams in delivering eLearning services to over a thousand clients, comprising millions of users worldwide.

As a Director, you will coach and mentor technical teams helping them excel and grow in their careers. You will work with the VP Engineering and Security to align strategic initiatives, manage budgetary oversight, determine workgroup priorities, and drive the team to success. You will identify, prioritize, direct, and contribute to integration, consolidation, and simplification efforts across our technical teams, environments, and solutions.

We promise you that it won’t be boring. You will regularly encounter new challenges. You will be asked to expand your horizons and your skill set. Your hard work will not go unnoticed or unrewarded. Your voice will be heard and your suggestions will matter.

What you’ll be doing

Specific responsibilities include:

• Directing and managing cloud infrastructure engineering and administration teams across both standardized product offerings and some tailored service offerings
• Providing cost control oversight and direction for cloud resources; eliminating waste, consolidating underutilized resources, and optimizing costs where reasonable for performance, availability, efficiency, and profitability
• Identifying, evaluating, selecting, integrating, and consolidating tooling used in cloud environments and operational processes; various tooling may be the result of acquisitions and need be replaced, consolidated, and/or altogether removed
• Managing technology vendors across terms, support, performance, and compliance requirements; performing monitoring, negotiation, extension, and oversight of vendors and their solutions
• Using and introducing automation and tooling to continuously improve the reliability, scalability, and velocity of services deployed on AWS
• Providing support to cross-functional operational teams via escalations from Support and Services
• Engaging with product development teams regarding application issues in the release and maintenance lifecycles
• Consulting with product management and development teams on the design, deployment, capacity needs and operations of system applications prior to release
• Providing advanced technical support and relationship management to clients based on strategic and relational needs identified by leadership, sales, support, and services
• Reviewing, revising, and directing procedures and knowledge base articles throughout problem resolution and architecture development processes
• Monitoring the availability, performance and health of production systems in support of meeting service level objectives using monitoring systems such as Sensu, Icinga, Prometheus, Grafana, CloudWatch, OpsGenie, PagerDuty, New Relic, etc.
• Participating in emergency incident response on-call rosters. Practicing blameless postmortems that lead to improvements in resiliency and reductions in alert fatigue.
• Coordinating with other management and directors ensuring consistent procedures are created and followed within and among teams
• Mentoring and coaching team members and leads as they progress and develop in their careers
• Managing on call schedules, team workload, and request queues tactically; as well as managing demands, capacity, and project success criteria strategically
• Meeting with team members regularly, providing constructive feedback, and conducting annual reviews

Skills and Aptitudes

Successful candidates will have these required qualifications:

• Analytical problem-solving methodology with an outstanding ability to communicate and document effectively
• A degree in Computer Science, Engineering, Mathematics, or a related technology field and 5+ years of work experience in Information Technology, or 10+ years of relevant work experience in Information Technology
• Minimum of five years in technology management role(s)
• Practical experience coordinating, analyzing and/or troubleshooting large-scale, multi-region deployments in a public cloud (i.e. AWS)
• Practical experience with modern cloud development and deployment concepts such as Infrastructure-as-Code, Continuous Integration / Continuous Deployment (CI/CD), version control solutions (i.e. git), etc.
• Experience in cloud deployment, asset management, configuration management, etc tools (e.g. Terraform, Puppet, Chef, CloudFormation, Config, etc.)
• A drive to identify, design, and optimize process and automate routine tasks where reasonable and valuable
• Familiarity and experience with ITIL and/or ITSM core processes and disciplines across incident, change, asset, and problem management, etc.
• Experience with LAMP stack: Linux, Apache/Nginx, MariaDB/PostgreSQL/Aurora, and PHP
• Experience in database administration/management along with a fundamental understanding of structured query language (SQL)
• Knowledge of standard network/application protocols such as SMTP, DNS, VPN, and network configurations
• Familiarity with monitoring and alerting tools (e.g. Nagios, Sensu, New Relic, OpsGenie)
• Excellent verbal and written communication skills
• Good interpersonal skills capable of maintaining strong relationships
• Strong organizational and multitasking skills

Additionally, a top candidate will exhibit one or more of the following preferred qualifications:

• Demonstrable scripting or coding experience
• Experience with network and/or application security technologies and frameworks
• Certifications in AWS, ITIL, etc. as core competencies
• Prior experience within the education industry and/or with e-learning technologies, preferably including experience with Moodle

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

As a member of the LTG group of companies and with offices globally including North America, Europe, Latin America and Australia, Open LMS is a leading provider of SaaS based Learning Management technologies to both corporate and higher education institutions.

Our business is high growth with a client base that is both geographic and industry diverse, totalling over 1,700 customers. Our customer base is represented by start-up companies, global conglomerates, non-profits, government organizations, higher education institutions, as well as local community schools. Ultimately, Open LMS users can be found on every continent except Antarctica!

The Opportunity

Open LMS is actively hiring for qualified sales professionals in the UK. The preferred candidate is an experienced sales professional with a strong desire for personal, professional and financial advancement. Strong solution selling and prospecting skills are essential for consideration.

Open LMS offers an opportunity to work in an exciting and fast-paced environment, providing an opportunity to enter the organization at the right time. The compensation package consists of an attractive base and an achievable commission structure with accelerators for overperformers. Health, dental and other benefits are a standard offering.

This is a critical role for the company. We are only considering candidates with a drive for success and overachievement. A passion for working in a fast-paced environment is crucial. Minimum job expectations are:

• This is a hunter role, and the preferred candidate will show a proficiency in finding new business by selling through strategic channel partners, managing that business through a sales cycle and ultimately closing business within an assigned territory.
• Be a new business catalyst with the capacity to ramp quickly.
• A self-starter with the ability to work remote with minimal supervision
• A passion for accurately forecasting to monthly sales targets
• Although leads will be provided from a variety of sources, the expectation is that the preferred candidate’s pipeline will be composed primarily of opportunities found through daily prospecting activities.
• Skilfully qualify the needs of the client and effectively translate into compelling value proposition(s)
• Exceed monthly, quarterly and annual sales objectives
• Clearly and effectively differentiate Open LMS from its competitors
• Be an active and integral member of a winning sales team
• Expert proficiency in Salesforce for funnel management and sales data integrity

Job Criteria

• Minimum of 5+ years of SaaS channel sales experience
• Highly ethical approach towards running your business
• Exceed monthly, quarterly and annual channel sales targets
• Exceptional communication skills, both written and verbal
• “Let’s get it done” attitude and a strong desire to exceed expectations. “Can’t do” is not in your vocabulary
• A proven track record of success and overachievement
• College degree is preferred, but does not supersede intelligence, desire and competitive disposition
• Possess a sense of humour, highly competitive, and ability to approach a challenge rationally
• Learning management technology experience is not essential, but is preferred
• Solution Selling or demonstrable structured selling approach is essential
• Can travel up to 50%
• The preferred candidate must be within reasonable proximity of a major airport

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

We're on the hunt for a Talent Development Trainer to join us during a particularly exciting time! This position is remote and for a fixed term of 12 months, travel to Sheffield, London or Brighton may be required from time to time.

Part of the global People Team and within a newly formed Talent Development Centre of Excellence this role will give you an incredible opportunity to belong to and shape the future of our Talent Development approaches, including learning and development, performance management, succession, leadership and talent mobility. The role will be globally focused, supporting c5000 employees across Learning Technologies Group Plc and GP Strategies. If you want to grow as a learning and development professional we have the opportunity and scope for you!

RESPONSIBILITIES:

• Stakeholder partnership working closely as a Centre of Excellence within the People Team and for the wider businesses
• Delivery of end to end learning initiatives including research, design, delivery and evaluation
• Front end delivery, such as workshops and training sessions, in a virtual environment to a global and culturally diverse workforce
• Managing and participating in key strategic projects, specifically Management Development
• Identifying relevant training needs based on skills and roles across our diverse businesses
• Supporting forward thinking initiatives for talent development and using our LMS and Performance Platform to leverage an incredible employee development experience
• Promoting continual improvement for Talent Development and embedding a culture of learning
• Ensuring DE&I considerations are at the heart of all we do
• Using LinkedIn learning and promoting it's adoption and utilisation for self directed learning and development

REQUIREMENTS:

• You must have experience in full lifecycle training development
• Previous management training delivery is highly desirable
• Strong facilitation skills with the ability to train a diverse audience both virtually and face to face
• Previous experience in managing own projects, incorporating design and delivery of blended learning approaches
• Innovative and willing to identify and deliver new ways of developing talent
• Ability to develop strong working relationships whilst being highly inquisitive to identify trends, needs and opportunities
• Tech savvy and willing to use tools, platforms and digital approaches in your talent development approaches is highly desirable
• Creativity and a passion for learning

About the company

Learning Technologies Group is a leader in the high-growth workplace learning and talent industry. The Group offers end-to-end learning and talent management solutions ranging from strategic consultancy, through a range of content and platform solutions to analytical insights that enable corporate and government clients to meet their performance objectives.

LTG is listed on the London Stock Exchange Alternative Investment Market (LTG.L) and headquartered in London. The Group has offices in Europe, the United States, Asia-Pacific and South America.

LTG’s businesses – LEO Learning, gomo, Eukleia, PRELOADED, Rustici Software, PeopleFluent, Watershed and Affirmity – are at the forefront of innovation and best-practice in the learning technology sector, and have received numerous awards for their exceptional performance. Our portfolio of brands represents the best of breed and they are acknowledged throughout the industry as market leaders.

Prerequisites:

• Security clearance will be required
• A deep understanding of Moodle LMS will be required
• A deep understanding of Alfresco CMS will be required

We are looking for passionate and experienced individuals to join our UK technical team for a 12 month contract to support the ongoing live service delivery of customer systems.

LEO are world-leaders in learning; creating award-winning content and building enterprise-scale technology ecosystems that stand up to the expectations of today’s learners. We work with a huge-range of global corporations, government, public sector and charitable organisations.

The successful candidates will need to have strong leadership experience, have worked in the digital customer service sector and have excellent communication skills. Responsible for managing, leading and working alongside a dynamic team of technical specialists to translate diverse client requirements into deliverable solutions, and supporting the development of these solutions throughout the production life-cycle.

They will be expected to bring industry-wide best-practice to all of their work whilst maintaining a high level of technical knowledge. They will need to work very closely with other disciplines and to communicate effectively within and external to LEO.

As a client facing role, there may be a requirement to travel for face to face engagements. With this there is an expectation of flexibility with regards to travel and hours.

What will you be doing daily?

We work with some of the best customers in the world, working to solve real and exciting challenges that they encounter. As the Product Manager/Owner, Solution Architect you will;

• Managing, leading and working alongside a geographically dispersed team of specialists to ensure a first-class customer experience.

• Monitor and maintain team performance/utilisation with agreed targets and SLA’s. Planning, mentoring, training, quality control, recruitment where necessary.

• Working closely with clients to manage priority escalations within the team and working closely with the internal teams to effectively coordinate appropriate resolutions and communicate to all necessary stakeholders both internally and externally to ensure the highest customer satisfaction.
  
• Monitor and maintain the service delivery offerings to ensure that KPIs are met. Work alongside clients and the internal team to ensure that blockers are removed, risks are managed as well as SLA’s, renewals, invoicing and margins are in place and agreed.

• Take full ownership and accountability for the effective delivery of complex, high-risk products and services, working closely with the internal teams to Implement and support key Agile/SCRUM methodologies.
  
• Build strong relationships with clients stakeholders and subject matter experts as the main technical contact/escalation in order to solicit complex requirements.
  
• Translate customer requirements into a clear vision and product backlog, writing user stories and balancing these with satisfying customer needs,
  
• Work closely with the internal teams to understand, refine & estimate requirements, using your technical knowledge to ensure that these estimates are appropriate and robust.

• Understand the priorities of work and ensure that sprint goals are agreed and work with the internal teams to ensure releases are achieved.

• Continually collect and analyse feedback from all stakeholder and subject matter experts to identify any opportunities for improving and enhancing projects/products and use this to guide product development/continuous improvement.
  
• Ensure that any technical changes to a service are adequately assessed for impact, prioritised, scheduled, authorised and implemented, in line with processes and using appropriate tools.
  

Location & commitments:

• Full-time, permanent role @ 37.5 hours per week
• Flexible working aligned with one of our UK offices
• Overtime work occasionally required to support project/product timelines
• Occasional travel is required to visit clients

Behaviours, Skills and Qualifications

Behaviours requirement

The following behaviours are essential to this role.

• The ability to see the big picture
• The ability to continually change and Improve
• The ability to make effective decisions
• The ability to lead
• The ability to clearly communicate & Influence
• The ability to work together in teams
• The ability to developing self & others
• The ability to deliver and manage a first class service
• The ability to respond and delivering at pace
• The ability to be self motivated and results orientated
• The ability to take ownership & accountability

Skills requirement

The following skills must be demonstrable at an expert level.

• Agile Working
  Coach and lead teams in Agile and Lean practices that advocate these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working; you are always innovating.
  
• Communication skills
  Mediate between people and mend relationships, communicating with stakeholders at all levels. Manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Speak and represent the community to large audiences inside and outside of projects.
  
• Maintaining delivery momentum
  Know how to optimise the delivery flow of teams. Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify innovative ways to unblock issues.
  
• Planning
  Ability to lead a continual planning process in a very complex environment. Can plan beyond product delivery. Can identify dependencies in plans across services and coordinate delivery. Know how to coach other teams as the central point of expertise

The following skills must be demonstrable at a practitioner level.

• Commercial Management
  Take responsibility for complex relationships with contracted suppliers. Identify appropriate contractual frameworks and identify appropriate suppliers. Know how to negotiate with contracted suppliers. Get good value out of contracts and suppliers.
  
• Financial management
  Able to negotiate, influence or set budgets in complex environments. Able to write or input into business cases and can communicate business-value propositions.
  
• Life-cycle perspective
  Ability to apply experience of multiple parts of the product life cycle. Can recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product life cycle. Plan and engage with the appropriate stakeholders at a stage in the project.
  
• Team dynamics and collaboration
  Can identify problems or issues in the team dynamic and rectify them. Ability to pull out issues through agile health-checks with the team and provoke the right responses. Can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision sticks. Can accelerate the team development cycle.

The following skills are desirable.

• Experience with JIRA and writing user stories
• Experience with Microsoft Office & Google Suite

• Experience with wireframing tools; e.g. Miro, Adobe XD
• Experience with xAPI and SCORM standards
• Understanding of a range of learning technology

Qualification requirement

The following qualifications or equivalent are desirable.

• Practitioner level Qualification in Digital and Agile practices or APMQ

Prerequisites:

• Security clearance will be required
• A deep understanding of Moodle LMS will be required
• A deep understanding of Alfresco CMS will be required

We are looking for passionate and experienced individuals to join our UK technical team for a 12 month contract to support the ongoing live service delivery of customer systems.

LEO are world-leaders in learning; creating award-winning content and building enterprise-scale technology ecosystems that stand up to the expectations of today’s learners. We work with a huge-range of global corporations, government, public sector and charitable organisations.

The successful candidates will need to have strong leadership experience, have worked in the digital customer service sector and have excellent communication skills. Responsible for managing, leading and working alongside a dynamic team of technical specialists to translate diverse client requirements into deliverable solutions, and supporting the development of these solutions throughout the production life-cycle.

They will be expected to bring industry-wide best-practice to all of their work whilst maintaining a high level of technical knowledge. They will need to work very closely with other disciplines and to communicate effectively within and external to LEO.

As a client facing role, there may be a requirement to travel for face to face engagements. With this there is an expectation of flexibility with regards to travel and hours.

What will you be doing daily?

We work with some of the best customers in the world, working to solve real and exciting challenges that they encounter. As the Product Manager/Owner, Solution Architect you will;

• Managing, leading and working alongside a geographically dispersed team of specialists to ensure a first-class customer experience.

• Monitor and maintain team performance/utilisation with agreed targets and SLA’s. Planning, mentoring, training, quality control, recruitment where necessary.

• Working closely with clients to manage priority escalations within the team and working closely with the internal teams to effectively coordinate appropriate resolutions and communicate to all necessary stakeholders both internally and externally to ensure the highest customer satisfaction.
  
• Monitor and maintain the service delivery offerings to ensure that KPIs are met. Work alongside clients and the internal team to ensure that blockers are removed, risks are managed as well as SLA’s, renewals, invoicing and margins are in place and agreed.

• Take full ownership and accountability for the effective delivery of complex, high-risk products and services, working closely with the internal teams to Implement and support key Agile/SCRUM methodologies.
  
• Build strong relationships with clients stakeholders and subject matter experts as the main technical contact/escalation in order to solicit complex requirements.
  
• Translate customer requirements into a clear vision and product backlog, writing user stories and balancing these with satisfying customer needs,
  
• Work closely with the internal teams to understand, refine & estimate requirements, using your technical knowledge to ensure that these estimates are appropriate and robust.

• Understand the priorities of work and ensure that sprint goals are agreed and work with the internal teams to ensure releases are achieved.

• Continually collect and analyse feedback from all stakeholder and subject matter experts to identify any opportunities for improving and enhancing projects/products and use this to guide product development/continuous improvement.
  
• Ensure that any technical changes to a service are adequately assessed for impact, prioritised, scheduled, authorised and implemented, in line with processes and using appropriate tools.
  

Location & commitments:

• Full-time, permanent role @ 37.5 hours per week
• Flexible working aligned with one of our UK offices
• Overtime work occasionally required to support project/product timelines
• Occasional travel is required to visit clients

Behaviours, Skills and Qualifications

Behaviours requirement

The following behaviours are essential to this role.

• The ability to see the big picture
• The ability to continually change and Improve
• The ability to make effective decisions
• The ability to lead
• The ability to clearly communicate & Influence
• The ability to work together in teams
• The ability to developing self & others
• The ability to deliver and manage a first class service
• The ability to respond and delivering at pace
• The ability to be self motivated and results orientated
• The ability to take ownership & accountability

Skills requirement

The following skills must be demonstrable at an expert level.

• Agile Working
  Coach and lead teams in Agile and Lean practices that advocate these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working; you are always innovating.
  
• Communication skills
  Mediate between people and mend relationships, communicating with stakeholders at all levels. Manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Speak and represent the community to large audiences inside and outside of projects.
  
• Maintaining delivery momentum
  Know how to optimise the delivery flow of teams. Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify innovative ways to unblock issues.
  
• Planning
  Ability to lead a continual planning process in a very complex environment. Can plan beyond product delivery. Can identify dependencies in plans across services and coordinate delivery. Know how to coach other teams as the central point of expertise

The following skills must be demonstrable at a practitioner level.

• Commercial Management
  Take responsibility for complex relationships with contracted suppliers. Identify appropriate contractual frameworks and identify appropriate suppliers. Know how to negotiate with contracted suppliers. Get good value out of contracts and suppliers.
  
• Financial management
  Able to negotiate, influence or set budgets in complex environments. Able to write or input into business cases and can communicate business-value propositions.
  
• Life-cycle perspective
  Ability to apply experience of multiple parts of the product life cycle. Can recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product life cycle. Plan and engage with the appropriate stakeholders at a stage in the project.
  
• Team dynamics and collaboration
  Can identify problems or issues in the team dynamic and rectify them. Ability to pull out issues through agile health-checks with the team and provoke the right responses. Can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision sticks. Can accelerate the team development cycle.

The following skills are desirable.

• Experience with JIRA and writing user stories
• Experience with Microsoft Office & Google Suite

• Experience with wireframing tools; e.g. Miro, Adobe XD
• Experience with xAPI and SCORM standards
• Understanding of a range of learning technology

Qualification requirement

The following qualifications or equivalent are desirable.

• Practitioner level Qualification in Digital and Agile practices or APMQ

Do you have experience designing creative blended learning solutions in an agency or learning consultancy context?

LEO Learning designs engaging learning for a wide range of global clients. If your mental model for learning is all-day courses, massive PowerPoints, chalk-and-talk and click-next e-learning – that’s not us. We design programmes that challenge learners to think differently, are learner-centric, performance-focused and results-driven. Generally speaking, great stories make great learning experiences, but how we tell those stories is wide open for creative development.

We are looking for driven and creative freelance lead learning designers to expand our freelance pool. As a lead learning designer, you will work with our clients to develop innovative, pedagogically strong learning solutions that meet their business needs. You will own the overall creative vision for a range of digital learning projects. You will mentor and review the work of learning designers as well as collaborating with art directors, developers and project managers and client subject matter experts (SMEs).

Building on a number of years of experience, you will have an extensive understanding of the principles of adult learning and of learning technologies and you will be confident leading workshops with clients, writing creative treatments and drawing-up novel design approaches and scoping documentation. An excellent communicator, you will be able to collaborate effectively with clients and colleagues at all levels.

Your main responsibilities will include:

• Holding the creative vision for the overall digital learning or blended project
• Researching content and working with subject experts and learning designers to transform that content into effective and engaging learning
• Leading and facilitating design workshops, both internally and with clients
• Linking learning needs analysis results to learning objectives when implementing the design
• Working with an art director to define visual and multimedia approaches
• Pitching design concepts to client stakeholders at every level
• Creating detailed design documentation, including storyboards
• Outlining and developing interactive scenarios and case studies
• Setting the standard for instructional writing to ensure that is creative, concise and persuasive
• Understanding how to get the best from a variety of in-house and off the shelf authoring tools, such as Storyline, Lectora and Captivate, as well as learning management systems
• Effectively managing multiple priorities, projects and relationships

How do I apply?

Get in touch with us via the link below and tell us how you could add value to LEO, your daily rate and availability and most importantly, what makes you suitable for this role.

PDT Global is known for its refreshing and effective approaches to helping organisations the world over to create inclusive workplaces where everyone with the capability to excel can do so. We offer a variety of solutions from consultancy to focus groups, training sessions, conference pieces, embedding and inclusion input measurement approaches that work to ensure your diversity approach is truly effective.

We require a highly motivated and proactive professional with excellent interpersonal and communication skills to provide administrative support both the Director of Global Inclusion and Diversity, and the learning function at PDT Global.

The role is remote but there will be occasional travel to London for company meetings. There will also be the rare occasion when out of hours support is needed.

Key Working Relationships:

The key working relationships are as follows:

a. Director of Global Inclusion and Diversity
b. Director of Learning and delivery
c. Head of Associates
d. Associates
e. Director of Sales
f. Account Managers
g. Project Managers
h. Inclusion Training Consultants
I. IT support
J. Clients of PDT

Executive Assistance:

• Extensive complex diary management, organising and coordinating the Director of Global Diversity and Inclusion’s calendar
• Booking meetings
• Booking of travel
• Expense claims / tech requests
• Assisting with technology/systems
• Checking and reformatting documents and decks
• Formatting and creating bios – some urgently with short term deadlines

Associates:

• Support the Head of Associates in the booking of associate demonstrations and interviews.
• Maintain the associate database ensuring that all records on our associate abilities are up to date and reflective of performance.
• Co-ordinate quarterly associate events with the Head of Associates – booking in speakers and meeting platform, sending invites and monitoring uptake.
• Co-ordinate logistics for new associate on boarding process and documenting upskill progress in database
• Creating bios and ensuring correct filing

Training Administration:

• Provide proof reading support when the content editor is fully booked.
• Book venues, travel =, accommodation and arrange catering (as required) for company away days.
• Assist the Director of Learning with recruitment efforts by arranging interviews, producing contracts and arranging induction schedules for new starters
• Organise quarterly Team day events, Board, Leadership and Trainer meetings

Marketing Support:

• Engaging speakers and booking platform events of company webinars and lunch and learns.
• Administration support including draft proposal documents and presentation decks

Professional Conduct and Personal Development

• Manage own time to ensure the compliance of all internal and external deadlines – raising concerns early if a deadline is at risk
• Build and maintain a constructive and positive relationship with all employees and clients
• Critically reflect on own competence and actively participate in regular performance reviews
• Identify and participate in learning and development opportunities to enhance personal skillset

Requirements and skills

• Proven experience as an Administrator, Office Manager or similar role
• Excellent interpersonal and communication skills with the ability to multi-task and
• work in a fast-paced environment
• Strong problem solving, strategic and creative thinking with decision making ability
• IT Literate – knowledge of Microsoft Office essential and familiarity with WebEx,
• Teams and Zoom is ideal.
• Handle confidential information with a high level of discretion
• Flexible approach with positive attitude
• Strong attention to detail

The Project Manager is responsible for day-to-day management of project delivery to a client, ensuring that all training and consultancy is delivered professionally, on time and to the standard expected by our partner organisations. A PDT Global Project Manager must be competent in managing the six core aspects of a project, i.e. scope, schedule, finance, risk, quality and resources.

Most of the training and consultancy that PDT Global undertakes is done so either via live virtual delivery, or using digital content. In some limited cases we offer face to face sessions, or a blend of all three.

Project Managers work on specific projects that have definite outcomes, have time limits and have to stay within a budget. A Project Manager at PDT Global will typically manage a portfolio of clients each with multiple, concurrent projects happening at any one time. Our client base spans every conceivable sector and across virtually every time zone, PDT really is a global organisation!

Typical tasks will include.

• Leading project oversight in conjunction with the Account Manager.
• Ensuring that there is a change control process in place for all your projects.
• Control of the budget. Ensuring that we achieve our margin target on each contract.
• Managing the plan so that all stakeholders know what needs to be done, by whom and by when.
• Capturing any risks and escalating them when needed for quick and decisive mitigation.
• Working with the client to agree delivery dates and times.
• Booking Producers and Trainers and making sure they’re in the right place at the right time.
• Scheduling training sessions and ensuring that all stakeholders have the information required.
• Organising and attending internal and external meetings as required.
• Analysing feedback from the client and passing on to all relevant stakeholders.
• Planning and leading project wash-up sessions, capturing any lessons learned and feeding back.
• Working with external companies to commission work such as content translation

Who will you be working with?

• Our clients. They will see you as a trusted advisor. Typically, you’ll be working with senior people in our client’s team, all of whom are excited about providing their colleagues with an outstanding D&I training experience.
• The sales team. Our Account Managers are the first port of call for many of our clients, but once the deal is done they’ll hand over to you to deliver. You’ll work closely with the Account Manager throughout the project to ensure our client’s expectations are met.
• Our training team. Either internal or external we use a variety of people to deliver our training. They are based right across the world and have a multitude of different relationships, experiences and knowledge that will help you do your job.
• Our digital and product teams. This is the team that produces our fantastic content. You will work with them to build a bespoke product for clients and also to feedback on our client’s experience of their work.
• Our production team. Every virtual training session has a Producer. They are there to make sure the session goes off without a hitch. You will work hand in glove with the production team to make sure they have everything they need to deliver an outstanding client experience.
• The project management team. Your team! A closer and more supportive team is hard to find and you will fit right in. There will be times when you will cover each other’s annual leave, step in to support if someone needs it, or just be the person someone needs to talk to.
• The finance team. You’ll work closely with the finance team to ensure we are sticking to budgets, that invoices are sent on time and that we are paying for any services we’ve commissioned within the agreed terms.
• The leadership team. We’re led by a small, but highly motivated team of senior leaders. From time to time you will be asked to support them with things that might fall outside of your normal day job. Everything from marketing webinars to arranging travel, nothing is off the table.

What we’re looking for.

• You’re motivated by delivering outstanding client service and excited by Diversity & Inclusion. You want to learn more about the subject so that you can be the client’s first port of call and be seen as a true subject matter expert.
• Organised and task focussed. You can prioritise and deal with the unexpected without letting other deliverables slip and you’re not afraid to roll your sleeves up and do what needs to be done when a deadline has to be met.
• Your IT knowledge is outstanding. You have got an understanding of the Google Workplace and Microsoft Office suite of apps, a strong knowledge of virtual communication platforms such as Zoom, WebEx and MS Teams and you will have also used products such as Docusign and Survey Monkey.
• You have experience of organising virtual events as well as experience of working in a client facing, professional services environment.
• Your project management skills are on point. You’ve got a recognised project management qualification, preferably either Prince 2 or APM PMQ, a strong understanding of risk management and you’re skilled at budget management, able to ensure that margin targets are understood and met.
• An influencer, someone who can work across the organisation at all levels to get stuff done.
• Flexible with your time depending on your client’s needs. That doesn’t mean you’ll work every hour of the day, but 9-5 won’t always be the norm. You’ll also be able to travel to London once a month for a team meeting in our Head Office.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Open LMS are looking for a VP of Customer Success. Reporting to the Managing Director, the Vice President of Customer Success at Open LMS is responsible for leading the operational functions that affect the customer’s journey from the point of purchase onward. This executive role will focus on scaling the departments of Customer Onboarding, Support, Adoption, Community, Solutions Consulting, and Education teams.

The VP of Customer Success plays a key role in driving customer goals, product adoption, business transformation, and revenue expansion by ensuring the support, engagement, success, retention, and growth of Open LMS’s customers.

The Vice President of Customer Success should be someone who is excited by the idea of scaling globally for efficiency and effectiveness. This candidate should thrive in a bold, fast-moving, transparent, values-driven leadership team and company while enabling both customer and company success.

Duties:

• As a key member of the Open LMS Leadership team, make strategic decisions and priorities that shape the direction of business globally and establish the tactical needs.
• Lead the Customer Success management team by sharing the vision for customer functions and empowering managers to set goals for the fulfillment of business needs.
• Collaborate with sales, professional services, and channel partner functions regarding their influence on the customer journey.
• Lead the team in defining the Customer Journey and deploying programs that enable customer goal achievement, new feature adoption, and growth opportunities.
• Drive change that balances reactive customer support functions with proactive customer success activities across the organization to Increase customer renewal rates and reduce client churn.
• Coach individual managers to improve or develop management and leadership competencies
• Research and analyze report data, anecdotal information, and personal observations to see and seize opportunities to strengthen customer relationships, add value to business, and improve global Customer Success performance.
• Work with the Growth function and Strategy function to experiment and design paths for improvement in service and client satisfaction.
• Ensure the voice of the customer is well represented across the business including LTG central services.
• Elevate the Open LMS Community to be a vibrant and important part of the customers’ experience with Open LMS
• Build the global management team to achieve the highest level of performance in growing the business while finding efficiencies in the operations.
• Participate in acquisitions and the integration of new teams and products into the Open LMS business model.

Specifications:

• Bachelor's degree preferred
• 7+ years of experience in Customer facing roles
• 5+ years of experience as a leader of customer service functions
• Experience with international business and customers helpful
• Experience with managing global teams
• Knowledge of Zendesk, Salesforce, Jira, Gainsight, Confluence helpful.
• Demonstrated ability to lead a team and individuals through significant change
• Experience at making good judgments with multiple demands or tension between customers’ and business needs
• Experienced at creating strategy for large customer projects
• A track record of developing and mentoring great talent, and building and motivating high achieving teams.
• Data driven decision maker, with a willingness to experiment and iterate.
• Analytical; able to understand complex issues by leading others in dialogue
• Driven to lead a team to provide the ultimate customer experience, impact markets, and add value to the business
• Collaborative approach in their leadership style
• Strong at influencing, persuading, and facilitating consensus among individuals with competing interests or goals
• Have the ability to on occasion to work outside hours to along for connecting with staff in different timezones
• Excellent written and verbal communication.

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Learning Technologies Group plc (LTG) is a market-leader in the fast-growing workplace digital learning and talent management market. LTG offers large organizations a new approach to learning and talent in a business world driven by digital transformation. LTG is seeking an experienced staff accountant to join our US accounting team. This is a remote or a hybrid role in our Raleigh, NC office.

The company is searching for a staff accountant who is interested in joining a growing company with a nimble fast paced accounting team. The staff accountant will be an integral part of the accounting team by supporting the Accounting Manager with the monthly close and account reconciliations. The staff accountant is responsible for supporting a range of accounting processes include general ledger, bank reconciliations, commissions, and monthly/year end closing.

Key Responsibilities

• Responsible for certain month and year-end closing procedures to ensure accuracy of LTG financial statements
• Prepare necessary files and journal entries for monthly closing of the financial books
• Interact with internal staff to resolve issues or identify potential adjustments, accruals, and general variance explanations
• Reconcile assigned balance sheet accounts
• Prepare bank and credit card reconciliations
• Assist with various audits and review of financial statements
• Participate in special projects

Skills & Experience

• Bachelor's Degree in Accounting required
• Minimum 5+ years of related experience
• Working knowledge of NetSuite 2.0
• Proficient in Excel
• High level of attention to detail with excellent organizational skills and strong time management skills
• Ability to navigate ambiguity and complex environments comfortably
• Experience in presenting to and interacting across multiple levels in the organization
• Professional, flexible, and able to succeed in a dynamic environment
• Excellent communication and written skills, with the ability to work effectively with a wide variety of professional staff

Weare an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The Opportunity

This role will appeal to the experienced support professional who wants the fun of solving technical problems or coaching others in resolving problems but also wants to step into a management / leadership path.

The ideal candidate is seeking opportunities to:

• build their own Tier 1 support team
• make a big impact on the team and the clients they support
• develop client relationships
• represent Customer Success in a global company
• grow and develop into a manager / leader with coaching and mentoring available
• work with products that add value to clients and with people who want to make a difference
• be in a culture of collaboration, transparency, and customer obsession

While Open LMS is a 100% remote company, you must be a resident of Australia to be eligible for the position. No sponsorship is available.

What you will do

The day to day duties of this role might involve the following:

• Oversee the day-to-day operations of 4 person in-region remote Customer Support team by managing the ticket queue
• Provide leadership and prioritization to direct reports regarding all aspects of the job; technical, client interactions, workload management
• Serve as escalation point for customer support issues and a senior resource where necessary for customers
• Act as a player/coach taking on complex or strategic client issues and tickets as required
• Communicate between regions and assist in coordinating activities across multiple departments
• Guide and coach direct reports; give feedback and assess development, address employee issues; conduct employee performance appraisals
• Identify ways to modify support practices to align with the vision of the Customer Experience or to be more efficient.
• Represent Customer Support to prospects in critical bids or specific sales
• Continuously assess and contribute to Knowledge Management by identifying and/or creating internal or external knowledge base articles, and contributing product feedback

Who we are looking for

Our ideal candidate will have:

• Tertiary qualifications such as a Bachelor of Computer Science or similar relevant discipline
• Minimum of 3 years experience in a customer facing technical team
• Some experience in or exposure to team leadership

• Good knowledge of Learning Management Systems (in particular Moodletm or Totara)
• Experience working in education technology

• Demonstrated ability to nurture relationships both internally and externally
• Excellent interpersonal skills and ability to work in teams
• Exceptional listening, written and oral communication.
• Excellent analytical and problem-solving skills
• Fluent written and spoken English, but Multilingual a plus
• Ability to work with minimal supervision
• Customer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner.

Learning Technologies Group (LTG) is seeking an experienced Clound FinOps Manager to join our IT team.

Working either remotely or in one of our offices in Brighton, Sheffield or London.

Key Responsibilities

• Provide customised reporting and dashboards to internal stakeholders to provide a view on capacity trends, plans and actual costs vs budget and the drivers of the spend and peaks in usage.
• Ensure capacity / performance / availability requirements are optimised and cost justified.
• Identify cost optimisation opportunities and inform the business and technical owners. Including but not limited to rightsizing, reservations, savings plans, wastage removal, technology upgrades.
• Provide cost forecasting across the Cloud estate considering proposed/planned changes, new workloads planned to be cloud hosted in the future and comparing Cloud costs across AWS, Azure, GCP.
• Collaborate to report on enterprise level commitments vs consumption and future consumption.
• Jointly manage commercial and operational relationships with key cloud providers.

Required Skills and Certifications

• Relevant cloud or FinOps certifications such as AWS Cloud Practitioner or FinOps Foundation Certified Practitioner.
• Experience creating and delivering a FinOps service across multiple business units, engineering teams and cloud accounts.
• A background in finance or an excellent understanding of business financial principles.
• Clear, effective written and oral communication.
• Highly organized & detail-oriented

About the company

Learning Technologies Group is a leader in the high-growth workplace learning and talent industry. The Group offers end-to-end learning and talent management solutions ranging from strategic consultancy, through a range of content and platform solutions to analytical insights that enable corporate and government clients to meet their performance objectives.

LTG is listed on the London Stock Exchange Alternative Investment Market (LTG.L) and headquartered in London. The Group has offices in a variety of locations, including Europe, the United States, Asia-Pacific and South America.

LTG’s businesses – are at the forefront of innovation and best-practice in the learning technology sector, and have received numerous awards for their exceptional performance. Our portfolio of brands represents the best of breed and they are acknowledged throughout the industry as market leaders.

For more information, please visit www.ltgplc.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

PDT Global is known for its refreshing and effective approaches to helping organisations the world over to create inclusive workplaces where everyone with the capability to excel can do so. We offer a variety of solutions from consultancy to focus groups, training sessions, conference pieces, embedding and inclusion input measurement approaches that work to ensure your diversity approach is truly effective.

In line with our strategy we seek trainers to play a key part in the growth of our business through development and delivery of our Inclusion solutions. Part of a team of Trainers and Associates, you will be responsible for design and delivery performance of the training team, reporting to the board and driving our strategic goals.

Working with some of the most talented and inspiring global inclusion and diversity professionals, this position requires a strong aptitude for anticipating client needs to discover opportunities and position PDT’s full solution portfolio, whilst engaging with internal teams to build the solutions plan that delivers optimum client value.

Key Working Relationships:

The key working relationships are as follows:

a. Director of Learning b. Chief Executive Officer
c. Director of Sales d. Leadership Team
e. Learning Team f. Associates
g. Major PDT Clients h. Account Managers
i. Project Managers j. Central Services
k. External training providers

Key Responsibilities:

• Deliver high quality training experiences to a global audience via face to face and live virtual delivery
• Act as the subject matter expert for all inclusion and diversity awareness initiatives - writing scripts for the digital team’s catalogue developments as required
• Create training programmes up to exec levels of management, that align with design and delivery methodologies and us meet key financial targets
• Connect with our client's senior leadership and influence effectively at different organisational levels to challenge current practices while maintaining effective relationships
• Engage with clients at all levels from director down, create trusted advisor insider relationships with key accounts, customer stakeholders and executive sponcors to sustain a long-term relationship
• Translate client's strategic intent and diverse inputs into a coherent organisation capability strategy for the business (at organisation, community, team, leader and individual level)
• Tailor solutions and provide effective training face to face and via virtual settings
• design products/services following client meetings
• Support the account managers with sales pitches and sales material

Communications and Relationships

• Build and maintain a constructive and positive relationship with all services and clients
• Work cross-functionally, with Projects Management, Marketing and Sales
• Liaise with internal customers, associates and external suppliers to maintain relationships and ensure continued professionalism

Professional and Personal Development

• Critically reflect on own competence and actively participate in regular performance reviews run by Director of Learning
• Identify and participate in learning and development opportunities to enhance personal skillset which will be brought forward to Director of Learning
• Attend learning and technology events/exhibitions/seminars to remain current with market developments and increase market awareness

Person Spec:

This role is built on a blend of training, learning design and consultancy - meaning the role is best suited to someone who enjoys a diverse workload with plenty of variety. The post holder will be passionate about the topic of DEI - someone who acts inclusively, ethically and authentically. An engaging learning facilitator, the post holder will have a proven record in training, design and delivery across a breadth of sectors. They will be an excellent communicator, with the ability to forge strong client relationships and hold captivating conversations. As part of the wider learning service, this role will work closely with the digital development team as a subject matter expert; therefore an interest in digital learning would be of value, but the expertise around inclusion and diversity will be essential, in supporting digital scripting.

Key attributes for this role include attention to detail, ability to work to clear guidelines and financial targets in an organised manner along with:

• An organised approach
• Proven experience in Inclusion & Diversity
• Minimum of 2 years of high performing delivery and consultancy experience working with large audiences and global networks
• Excellent listening, consultancy, facilitation and presentation abilities
• Strong verbal and written communication skills so you become a trusted advisor
• Strong IT skills
• A positive approach to customer service both internal and external
• A willingness to take on administrative tasks

Desirable Skills

• Consultative & solution selling methodology
• Experience in delivering to specialist groups such as ERG leaders, HR specialists and C Suite Execs

Although attendance may be required at the PDT office in the calendar year, this role is a work from home position which requires the post holder to be motivated, disciplined and able to work under their own initiative.

As part of a global organisation, the candidate will interact with a variety of teams and individuals both internally and externally, therefore should be a strong communicator (both written and verbal), as well as an effective team player.

Prerequisites:

• Security clearance will be required
• A deep understanding of Moodle LMS will be required
• A deep understanding of Alfresco CMS will be required

We are looking for passionate and experienced individuals to join our UK technical team for a 12 month contract to support the ongoing live service delivery of customer systems.

LEO are world-leaders in learning; creating award-winning content and building enterprise-scale technology ecosystems that stand up to the expectations of today’s learners. We work with a huge-range of global corporations, government, public sector and charitable organisations.

The successful candidates will need to have strong leadership experience, have worked in the digital customer service sector and have excellent communication skills. Responsible for managing, leading and working alongside a dynamic team of technical specialists to translate diverse client requirements into deliverable solutions, and supporting the development of these solutions throughout the production life-cycle.

They will be expected to bring industry-wide best-practice to all of their work whilst maintaining a high level of technical knowledge. They will need to work very closely with other disciplines and to communicate effectively within and external to LEO.

As a client facing role, there may be a requirement to travel for face to face engagements. With this there is an expectation of flexibility with regards to travel and hours.

What will you be doing daily?

We work with some of the best customers in the world, working to solve real and exciting challenges that they encounter. As the Product Manager/Owner, Solution Architect you will;

• Managing, leading and working alongside a geographically dispersed team of specialists to ensure a first-class customer experience.

• Monitor and maintain team performance/utilisation with agreed targets and SLA’s. Planning, mentoring, training, quality control, recruitment where necessary.

• Working closely with clients to manage priority escalations within the team and working closely with the internal teams to effectively coordinate appropriate resolutions and communicate to all necessary stakeholders both internally and externally to ensure the highest customer satisfaction.
  
• Monitor and maintain the service delivery offerings to ensure that KPIs are met. Work alongside clients and the internal team to ensure that blockers are removed, risks are managed as well as SLA’s, renewals, invoicing and margins are in place and agreed.

• Take full ownership and accountability for the effective delivery of complex, high-risk products and services, working closely with the internal teams to Implement and support key Agile/SCRUM methodologies.
  
• Build strong relationships with clients stakeholders and subject matter experts as the main technical contact/escalation in order to solicit complex requirements.
  
• Translate customer requirements into a clear vision and product backlog, writing user stories and balancing these with satisfying customer needs,
  
• Work closely with the internal teams to understand, refine & estimate requirements, using your technical knowledge to ensure that these estimates are appropriate and robust.

• Understand the priorities of work and ensure that sprint goals are agreed and work with the internal teams to ensure releases are achieved.

• Continually collect and analyse feedback from all stakeholder and subject matter experts to identify any opportunities for improving and enhancing projects/products and use this to guide product development/continuous improvement.
  
• Ensure that any technical changes to a service are adequately assessed for impact, prioritised, scheduled, authorised and implemented, in line with processes and using appropriate tools.
  

Location & commitments:

• Full-time, permanent role @ 37.5 hours per week
• Flexible working aligned with one of our UK offices
• Overtime work occasionally required to support project/product timelines
• Occasional travel is required to visit clients

Behaviours, Skills and Qualifications

Behaviours requirement

The following behaviours are essential to this role.

• The ability to see the big picture
• The ability to continually change and Improve
• The ability to make effective decisions
• The ability to lead
• The ability to clearly communicate & Influence
• The ability to work together in teams
• The ability to developing self & others
• The ability to deliver and manage a first class service
• The ability to respond and delivering at pace
• The ability to be self motivated and results orientated
• The ability to take ownership & accountability

Skills requirement

The following skills must be demonstrable at an expert level.

• Agile Working
  Coach and lead teams in Agile and Lean practices that advocate these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working; you are always innovating.
  
• Communication skills
  Mediate between people and mend relationships, communicating with stakeholders at all levels. Manage stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Speak and represent the community to large audiences inside and outside of projects.
  
• Maintaining delivery momentum
  Know how to optimise the delivery flow of teams. Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify innovative ways to unblock issues.
  
• Planning
  Ability to lead a continual planning process in a very complex environment. Can plan beyond product delivery. Can identify dependencies in plans across services and coordinate delivery. Know how to coach other teams as the central point of expertise

The following skills must be demonstrable at a practitioner level.

• Commercial Management
  Take responsibility for complex relationships with contracted suppliers. Identify appropriate contractual frameworks and identify appropriate suppliers. Know how to negotiate with contracted suppliers. Get good value out of contracts and suppliers.
  
• Financial management
  Able to negotiate, influence or set budgets in complex environments. Able to write or input into business cases and can communicate business-value propositions.
  
• Life-cycle perspective
  Ability to apply experience of multiple parts of the product life cycle. Can recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product life cycle. Plan and engage with the appropriate stakeholders at a stage in the project.
  
• Team dynamics and collaboration
  Can identify problems or issues in the team dynamic and rectify them. Ability to pull out issues through agile health-checks with the team and provoke the right responses. Can engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision sticks. Can accelerate the team development cycle.

The following skills are desirable.

• Experience with JIRA and writing user stories
• Experience with Microsoft Office & Google Suite

• Experience with wireframing tools; e.g. Miro, Adobe XD
• Experience with xAPI and SCORM standards
• Understanding of a range of learning technology

Qualification requirement

The following qualifications or equivalent are desirable.

• Practitioner level Qualification in Digital and Agile practices or APMQ

PDT Global is known for its refreshing and effective approaches to helping organisations the world over to create inclusive workplaces where everyone with the capability to excel can do so. We offer a variety of solutions from consultancy to focus groups, training sessions, conference pieces, embedding and inclusion input measurement approaches that work to ensure your diversity approach is truly effective.

In line with our strategy we seek trainers to play a key part in the growth of our business through development and delivery of our Inclusion solutions. Part of a team of Trainers and Associates, you will be responsible for design and delivery performance of the training team, reporting to the board and driving our strategic goals.

Working with some of the most talented and inspiring global inclusion and diversity professionals, this position requires a strong aptitude for anticipating client needs to discover opportunities and position PDT’s full solution portfolio, whilst engaging with internal teams to build the solutions plan that delivers optimum client value.

Key Working Relationships:

The key working relationships are as follows:

a. Director of Learning b. Chief Executive Officer
c. Director of Sales d. Leadership Team
e. Learning Team f. Associates
g. Major PDT Clients h. Account Managers
i. Project Managers j. Central Services
k. External training providers

Key Responsibilities:

• Deliver high quality training experiences to a global audience via face to face and live virtual delivery
• Act as the subject matter expert for all inclusion and diversity awareness initiatives - writing scripts for the digital team’s catalogue developments as required
• Create training programmes up to exec levels of management, that align with design and delivery methodologies and us meet key financial targets
• Connect with our client's senior leadership and influence effectively at different organisational levels to challenge current practices while maintaining effective relationships
• Engage with clients at all levels from director down, create trusted advisor insider relationships with key accounts, customer stakeholders and executive sponcors to sustain a long-term relationship
• Translate client's strategic intent and diverse inputs into a coherent organisation capability strategy for the business (at organisation, community, team, leader and individual level)
• Tailor solutions and provide effective training face to face and via virtual settings
• design products/services following client meetings
• Support the account managers with sales pitches and sales material

Communications and Relationships

• Build and maintain a constructive and positive relationship with all services and clients
• Work cross-functionally, with Projects Management, Marketing and Sales
• Liaise with internal customers, associates and external suppliers to maintain relationships and ensure continued professionalism

Professional and Personal Development

• Critically reflect on own competence and actively participate in regular performance reviews run by Director of Learning
• Identify and participate in learning and development opportunities to enhance personal skillset which will be brought forward to Director of Learning
• Attend learning and technology events/exhibitions/seminars to remain current with market developments and increase market awareness

Person Spec:

This role is built on a blend of training, learning design and consultancy - meaning the role is best suited to someone who enjoys a diverse workload with plenty of variety. The post holder will be passionate about the topic of DEI - someone who acts inclusively, ethically and authentically. An engaging learning facilitator, the post holder will have a proven record in training, design and delivery across a breadth of sectors. They will be an excellent communicator, with the ability to forge strong client relationships and hold captivating conversations. As part of the wider learning service, this role will work closely with the digital development team as a subject matter expert; therefore an interest in digital learning would be of value, but the expertise around inclusion and diversity will be essential, in supporting digital scripting.

Key attributes for this role include attention to detail, ability to work to clear guidelines and financial targets in an organised manner along with:

• An organised approach
• Proven experience in Inclusion & Diversity
• Minimum of 2 years of high performing delivery and consultancy experience working with large audiences and global networks
• Excellent listening, consultancy, facilitation and presentation abilities
• Strong verbal and written communication skills so you become a trusted advisor
• Strong IT skills
• A positive approach to customer service both internal and external
• A willingness to take on administrative tasks

Desirable Skills

• Consultative & solution selling methodology
• Experience in delivering to specialist groups such as ERG leaders, HR specialists and C Suite Execs

Although attendance may be required at the PDT office in the calendar year, this role is a work from home position which requires the post holder to be motivated, disciplined and able to work under their own initiative.

As part of a global organisation, the candidate will interact with a variety of teams and individuals both internally and externally, therefore should be a strong communicator (both written and verbal), as well as an effective team player.

LEO are world-leaders in learning, creating award-winning content and building enterprise-scale ecosystems that meet the needs of today’s learners. We work with a huge-range of global corporations, government, public sector and charitable organisations.

We are looking for a passionate Customer Support Engineer to join our UK team in supporting a wide variety of learning technology & web applications. Reporting into the Support Lead, the successful candidate would be responsible for delivering a first-class customer support experience, solving complex client issues, and ensuring SLA’s and excellent customer satisfaction are consistently maintained.

Flexibility is needed for OT, OOH and weekend support services.

What we’re looking for

We’re looking for someone who is passionate about delivering first class customer experiences for solutions that exceed our customer’s expectations, through applying your technical skills to investigating and solving challenging problems, whilst also delivering amazing service for our customers.

Working as part of a small team, you’ll take on responsibility for a wide variety of solutions, ideally we’re looking for experience in:

• Delivering a first-class customer experience ensuring high levels of customer satisfaction
• Supporting our customers’ deployments/service post deployment
• Owning the logging, response, investigation, and resolution to a variety of customer issues
• Reporting on client issues both internally and to customers, including producing trend and stats analysis
• Coordinating within a team to aid in the resolution of customer issues
• Managing customer expectations & relationships
• Scheduling and briefing a range of company resources to ensure timely completion of support issues
• Maintaining accurate and up-to-date logs of support activities
• Ensuring regular communication with customers
• Raising breaches of SLA in a timely manner
• Communicating effectively with all levels of company and client staff
• Following ITIL best practice
• Managing invoices & contract renewals with existing clients for support services
• Joining our on-call engineer rota to provide out-of-hours support for critical service issues
• Maintaining suitable deployment-specific support documentation
• Screen sharing, for the purposes of issue diagnosis, training, and demoing

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At PeopleFluent and Reflektive, we are evolving talent management for the World’s Best Places to Work. We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging their teams and workforces.

We are seeking a Customer Success Manager to work with a large portfolio of our customers to drive adoption and achievement of business outcomes leading to renewals, expansion, and advocacy. This position will work with customers on key objectives and at high impact milestones, while also playing a major role in developing and updating our tech-touch programs to engage customers throughout the customer lifecycle at scale. Candidates should have a passion for helping customers achieve measurable return on investment through the use of innovative software and the adoption of industry and function best practices.

Responsibilities

• Manage a large portfolio of Reflektive customers, engaging with them directly at key milestones in the customer journey to ensure adoption and retention
• Identify common customer challenges throughout the segment and implement strategies to address them using playbooks and 1:many tech-touch solutions
• Develop customer outreach programs and content to promote engagement and product adoption
• Be the trusted partner for the customer on adoption and change-management program outcomes and product functionality that best fits their needs
• Collaborate with internal account teams to manage risks associated with renewals
• Identify growth and expansion opportunities within the segment
• Work collaboratively across teams at Reflektive to represent customer needs and engage a team-accountability approach to deliver for the customer
• Develop an extensive working knowledge of Reflektive products, professional services, and human capital management (HCM) best practices.

Required Skills and Experience

• 3+ years of experience in Customer Success, Professional Services/Implementation, Account Management, or another client-facing role in a SaaS environment
• Demonstrated ability to engage with customers to improve adoption, make strategic, data-driven recommendations, and show value and return on investment
• Experience working cross-functionally and throughout the customer lifecycle with teams to be the voice of the customer (e.g. Sales, Product, Marketing, Services)
• Ability to find and explore cross-industry trends in customer experience and product adoption to drive recommendations, reduce risks, and advance customer relationships
• Familiarity withSalesforce.com and/or Gainsight
• Excellent communication, problem-solving, and process improvement skills
• Domain knowledge in HCM and HR Performance Management practices preferred
• Comfort in ambiguity and an ability to frequently switch gears with ease
• Patience and a sense of humor

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.