Job Description

Responsibilities:

• Providing exceptional service and advice to all customers ensuring great customer outcomes
• Impressing our customers throughout the process to ensure they come back for a remortgage and recommend Tembo to all their family and friends
• Ensuring well-packaged cases
• Constantly looking to improve processes, customer experiences & product offerings by providing honest & valuable feedback to the wider teams
• Build & maintain team relationships - whether it's our CEO, one of our case managers, Customer Success team or our Marketing Director we nurture honest collaborative relationships that deliver results
• Keeping up to date with industry and market changes to match customers with the right solution for their needs

Qualifications

Who are we looking for?

• You’ll be fully CeMAP (or equivalent) qualified
• You’ll have been a mortgage broker for a minimum of 12 months and have experience with advising across the market
• Bonus points if you have a wealth of experience dealing with complex case types (for example, JBSP, RIO)
• You’ll act with due care, skill, and diligence
• You’ll act to deliver good outcomes for our customers
• You’ll be a team player, happy to cover for colleagues and working with our case managers and CS team throughout the customer journey
• You’ll be frustrated with the current mortgage industry and would keen to disrupt it
• You’ll be enthusiastic, proactive, and ready for a new and exciting challenge

You feel comfortable that our values reflect aspects of your personality and approach to work:

• If you don't like it, change it - can you think of a process you implemented to improve efficiency?
• It's all about people how did you provide feedback the last time you disagreed with someone?
• Finding a way - the last time you raised a problem, did you bring a solution too?

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Job Description

We are looking for a brilliant Rubyist to join us as Tech Lead to work alongside our hands-on CTO. You’ll be a pivotal part of the team with a valued opinion on everything delivering software products entails from process, architecture, all the way through to tooling. We have recently closed our seed round from some top tier investors and are now fully focused on realising our vision and delivering our product roadmap to users.
 

The Job

Life at Tembo promises to be both exciting and rewarding. You’ll be a valued voice on our small team (growing weekly!) and have the chance to have a huge impact over the future direction of the technical platform.

On a day to day basis you will be:

• Developing features & functionality as we move beyond MVP
• Championing best practices across the codebase
• Identifying & resolving performance issues and bugs
• Pivotal in the technical design & architecture of the platform
• Helping shape development processes as we scale the team
• Helping build an open, collaborative team culture
• Coaching and supporting new (sometimes junior) developers
   

What we’re looking for

• You’ve done lots if not all of these things before
• You care about the code you write
• You’re happy owning tickets all the way through to production
• You’re focused on delivering value to users
• You know the right way to do things, while still being pragmatic
• You enjoy architecting systems - its down to us to lay the foundation we’ll build on for years to come
• You’re happy operating in the problem space, not just knocking down tickets
   

Why should I apply?

• £80k-£90k salary (based on experience)
• Generous options package - be invested in the success of Tembo
• 25 days holiday (+ bank holidays)
• Work remotely or from our office in London
• Flexible working hours (core hours/within London time +/-3)
• Conference/training budget - we want to support your growth
• High spec setup - laptop, monitor + other home office perks TBC
• Once in a lifetime experience in a startup as it gears up for high growth
   

Qualifications

• 5+ years of Ruby on Rails experience
• AWS experience a plus

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Job Description

This role is key to making sure we look after our customers' money and assets every step of the way. CASS compliance, governance and oversight is part of the fabric of Tembo. We want you to bring your experience, creativity, initiative and positive energy to help make it all happen.
 

Life at Tembo is fast-paced, sometimes intense but always rewarding.

• Ensure adherence and operational compliance with FCA's CASS rules to safeguard client assets and money, included the timely and accurate completion of CASS reconciliations.

• Implementation, design and maintenance of robust operational CASS controls.

• Support projects and new product launches, providing CASS guidance. 

• Provide strategic and technical advice on CASS compliance to business and support functions while promoting regulatory awareness

• Review existing controls, remediating gaps, supporting new growth initiatives and helping to design and set the standard for a Tembo-wide approach to applying Safeguarding.

• Oversight and completion of the monthly CMAR report to the FCA.

• Focus on continuous improvement, identifying and acting upon opportunities to enhance compliance, efficiency, and client service in all CASS-related activities and for new product launches

• Ensure that client money received, withdrawn and paid out happens in adherence with both CASS and HMRC regulations. 

• Oversight and approval of daily client money and custody asset reconciliations

• Maintain the CASS resolution pack and other key documents and reports

• Keep process, procedure and policy documentation up to date. 

• Key point of contact for the CASS audit. 

And anything else that helps to build Tembo’s  business and protect client money and assets

Qualifications

• 5+ years experience in a Client Money role

• Knowledge of CASS regulations and experience within a CASS Oversight function 

• Great attention to detail - diligent, proactive and will persevere to get to the root cause of issues. 

• Hands on (to start with at least) - a doer not a delegator!

• You’ve felt the buzz of a startup environment before, or are keen to for the first time

• You’re a self-starter with an ownership mentality & strong organisation

• You’re able to work in fast changing, constantly evolving environment and deliver within tight deadlines

• You’ll bring positive energy and drive that embraces the twists and turns of a start-up environment

• You’re comfortable working outside of rigid structures and frameworks

• You have great English language skills (written and oral) and you’re a great communicator

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Job Description

Life at Tembo is fast-paced, sometimes intense and always rewarding.

Our savings customers are flooding in - we’ve increased held funds by over 125% in just 8-weeks. The Customer Success role looks after the most important thing at Tembo - our customers and their funds. Your role will be to make sure everything runs smoothly for our customers - providing the right answers and reassurances at the right time.

We want you to bring creativity, initiative and positive energy to the team to help make it happen. You’ll be joining an established team, with a supportive and collaborative culture.

About the role

➔ Support customers to effectively resolve issues by email, chat or phone

➔ Answer ‘how to’ questions and help customers with the Tembo app

➔ Diagnose and liaise with our Operations Lead and developers to resolve issues

➔ Encourage customers to provide feedback and accurately record this and trends with a view to improving the overall customer experience

➔ Collaborate and influence the wider team as a customer advocate, helping to improve the Tembo app

➔ Show composure, resilience and flexibility evolving the support we provide as customer needs evolve

Qualifications

About you

➔ You’re passionate about making a difference to people’s lives

➔ You’ve felt the buzz of a startup environment before, or are keen to for the first time

➔ You hold the customer at the heart of everything you do

➔ You are solution oriented and have impeccable attention to detail

➔ You’re a self-starter with an ownership mentality & strong organisation

➔ You’re able to work in fast changing, constantly evolving environment and deliver within tight deadlines

➔ You’ll bring positive energy and drive that embraces the twists and turns of a start-up environment

➔ You’re comfortable working outside of rigid structures and frameworks

➔ You have great English language skills (written and oral) and you’re a great communicator

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