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VVL Systems & Consulting




+30d

Application Systems Analyst III

VVL Systems & ConsultingAliquippa, PA, Remote
Bachelor's degree ● Design

VVL Systems & Consulting is hiring a Remote Application Systems Analyst III

Job Description

The Asset Process Resource supports and integrates all ITSM designed Asset Management processes into BIA/BIE’s organization. Utilizing experience in BMC Client Management, this resource will focus on supporting workin in the tool for Asset Management, Software Asset Management, and population of the CMDB.

The Asset Process Resource also supports the Asset Manager, Asset Technical Development Resource, and ITSM Team Leads in day-to-day tasks in quality assurance, delivering contract deliverables, and reporting:

  • Attends requirements gathering sessions for asset management design supporting the process, specifically for Asset Management.
  • Assists Asset Technical Development Resource to capture workflow requirements. 
  • Documents processes and workflows for usability across the IT organization and in the organization’s deployed toolsets. 
  • Attends all Asset Management meetings. 
  • Regularly reviews existing IT processes for effectiveness and efficiency; identifies improvement opportunities  
  • Works towards integration across all related processes in the ITSM toolset.  
  • Supports process improvement by defining workflows, value streams, and process metrics.  
  • Participates in testing activities for asset toolsets to ensure workflow and process are aligned. 
  • Develops process documentation as required. 
  • Maintains knowledge and expertise in industry process best practices and trends, as well as ITSM supporting toolsets. 

Qualifications

This role requires:

  • A Bachelor's Degree in IT Management or related field or equivalent training and work experience to equal 7-10 in Asset Management Process. 
  • Effective verbal and written communications skills to consult with management, business partners and vendors. 
  • A highly collaborative ethic and experience working in global teams/organizations.
  • ITIL Certification, or at least two intermediate certifications.
  • A strong working knowledge of BMC Helix.
  • BMC related trainings and certs are a plus.

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