Client Specialist Remote Jobs

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Client Onboarding Specialist


Advice Media is hiring a Remote Client Onboarding Specialist

Client Onboarding Specialist - MyAdvice - Career PageSee more jobs at Advice Media

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Price Benowitz LLP is hiring a Remote Personal Injury Client Intake Specialist

Personal Injury Client Intake Specialist - Price Benowitz LLP - Career Page

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Client Support Specialist

CareerPlugAustin, TX, Remote

CareerPlug is hiring a Remote Client Support Specialist

Be a key contributor to an exciting software company!

CareerPlug provides innovative recruiting and HR software for over 16,000 growing companies. Our applicant tracking and paperless onboarding platforms help companies make better hires and have the right people to build a successful business. 

We believe that people are the heart of our business and are committed to building one of the best workplaces in Austin. That means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values daily.

CareerPlug is proud to be an equal-opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.

Who are we looking for?
The Client Support Specialist is a core member of CareerPlug's tight-knit and highly productive Hiring Experts team, working directly with our Client Support & Consultant Managers. Our team is growing as rapidly as our client base, and we are currently looking for top talent to join our team. The ideal candidate has a background in software customer support and has a passion for assisting clients on the phone and over email. Experience working in a software (SaaS) company is preferred, even better if you're great at navigating a remote work environment.

Specific Responsibilities:
  • Provide frontline support for clients:
    • Incoming Phone support
    • Email support
    • Triaging/setting up consultative calls for Hiring Experts (Consultants) 
  • Meet individual and team metrics (SLAs, CSAT, Average Handle Time, quality scores)
  • Help each client to adopt the product by explaining features and troubleshooting
  • Escalate wisely to Consultants, Tier 2, Team/Training Leads, or managers
  • Stays on top of communication and team/company updates through proactive, clear, and honest communication via Slack, emails, and meetings

Compensation:$57,000 base salary plus a potential bonus of $2,500 paid out quarterly. 


  • Employer Paid Health Insurance
  • Dental & Vision Insurance
  • 401(K) Employer Match
  • Unlimited PTO (with minimums!) 
  • One week pre-start date PTO 
  • 100% Employer Matched Donations
  • Home Office and Internet Stipend
  • Professional Development
  • Team & Social Events
Successful candidates will possess the following skills and qualifications:

  • Tech savvy - experience with software/ SaaS  
  • Problem-solving through creative troubleshooting and resourcefulness 
  • Support driven - thrives on helping clients and troubleshooting product issues
  • High attention to detail
  • Excellent communication: Active listening skills and ability to read between the lines to paraphrase issues and quickly identify root causes
  • Ability to utilize and navigate multiple tools and tasks simultaneously
  • Growth mindset: Proactively seeks opportunities to improve, is coachable, and able to take and implement feedback

A note on COVID-19 & Remote Work:As of March 2020, our Austin-based team has been working fully remotely. We have transitioned to a Remote First company forever. This role may be filled by either an Austin resident or as a fully remote role for any U.S.-based candidate.
Compensation: $57,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, (including family medical history), political affiliation, military service, or any other characteristic protected by law.

To request a reasonable accommodation, applicants should communicate a request when contacted for an interview. All requests should be sent to

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Client Support Specialist

CarebookRemote, British Columbia, Canada

Carebook is hiring a Remote Client Support Specialist

Our core is science. Our solutions are accessible. Our mission is to empower people.

Carebook’s family of powerful, highly engaging, customer centric digital solutions empower pharmacies, employers, and insurers to enable their customers, employees, and insurees to take control of their health journeys, every step of the way. Carebook is the connector to a new model of healthcare and currently serves over 3.5 million license holders around the world.

Based in Montreal, with offices in Winnipeg and Kelowna, and led by a world-class team and board of directors with extensive global business and healthcare industry experience, Carebook’s core is science and technology, its philosophy is people-first, and its goal is accessible, connected health for everyone.

Carebook is pursuing a disciplined M&A strategy in parallel with organic growth to expand in the pharmacy vertical and to open both employer and insurance verticals. One of Carebook’s key strategies for growth is to build out its platform with leading technology and accretive acquisitions. Carebook recently acquired two leading companies, InfoTech and CoreHealth, with both companies offering robust products and software platforms, strong management teams and blue-chip client bases.

Carebook's shares trade on the TSXV under the symbol "CRBK" and the company's shares also trade on the OTC Markets under the symbol CRBKF and Frankfurt Stock Exchange under the symbol PMM1.

More at

We are currently seeking two (2) Client Support Specialists to join our Professional Services team. The successful candidate will be a detail oriented, motivated self-starter that is able to thrive and enjoy working in a challenging and fast paced environment. The ideal candidates will have outstanding customer service skills and dedicated customer service experience. This position can be based remotely with a preference for candidates residing in the USA.


As a Tier 2, Client Support Specialist, you have the opportunity of:

  • Providing product troubleshooting and problem solving. 
  • Balancing a professional, yet relaxed and approachable relationship with our clients.  
  • Educating about features and benefits of our product line.  
  • Providing customer training and basic site configurations.  
  • Breaking down technical issues for non-technical people can understand.  
  • Front line support and training via email and telephone.  
  • Troubleshooting a variety of technical and non-technical issues.  
  • Provide guidance on product usage.  
  • Usage of web tools to trouble shoot and for customer training purposes.  
  • Provide technical support and escalation, as necessary.  
  • Software/Product documentation creation and maintenance.  
  • Software/Product testing assistance.  
  • Perform miscellaneous job-related duties as assigned.  


As Client Support Specialists, your background should include:

  • Proven skills learning, working with, and troubleshooting technical software.    
  • Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues  
  • Dependable to be at work during assigned shifts and to complete work as expected; some overtime can be expected  
  • Experience with documenting procedures.   
  • Outstanding customer service skills and dedicated customer service experience.  
  • Excellent written and verbal communication skills in the English language.  
  • Knowledge of Microsoft Office and Internet Browsers.  
  • Knowledge of Jira or a ticketing system is a plus.   
  • Knowledge of HTML.   
  • Knowledge of Operating Systems, and Microsoft SQL.  
  • Knowledge of Javascript a plus

Hours of operation: 

Our support service is open on Statutory holidays.   

  • Full-time salary position.   
  • Shift required:  includingStatutory holidays 
    • 9am - 5pm Central time 
    • 11am - pm Central time 
  • Time & half in lieu of working on Statutory holidays 


Are you up for the challenge? Carebook is growing quickly and seeking motivated and energetic individuals to help propel us forward. Does this sound like a right fit? We can’t wait to hear from you! … Not quite right, but you have the right person in mind? Please share with them!

Carebook is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it - values like Respect, Curiosity & Creativity and One Team. We believe that everyone can contribute something unique to the company and that teamwork makes the dream work.  For these reasons, applicants from all backgrounds are encouraged to apply. 

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