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We ???? small business

We founded Holvi in 2011, in Helsinki. As self-employed people wading through oceans of paperwork, we noticed something funny going on- traditional banks were giving us the cold shoulder. Why not help ourselves? And so, with time and effort (and lots of coffee), we mastered small business finance- and Holvi was born. 

Our vision is simple: Eliminate the distractions of financial admin and simplify work life, because running a business is hard enough. Small businesses shouldn’t have to worry about spreadsheets and lost receipts. 

Since our inception as a pioneering fintech, we’ve experienced our fair share of challenges and growth. We explored different paths, and from those experiences, we’ve evolved. Today, we stand as a team-owned and profitable company, proud of our journey. 

To strengthen the team, we are now looking for a Customer Support Team Lead for our team supporting the German market from our office in Helsinki. If you want to help us make self-employment a little easier, Holvi is for you!

As the Customer Support Team Lead, you are responsible for the daily operations, offering support and guidance to our team members. While from time to time contributing operationally to the team’s effort, your primary responsibility is to ensure the delivery of a top-notch customer support experience for both our customers and our team members. Your leadership skills are essential in maintaining our commitment to excellence in supporting our customers. 

A typical day could see you

• Overseeing the day to day operations, securing the delivery of our KPI’s
• Guiding, supporting, and mentoring our team members
• Actively participating in solving problems and managing case escalation procedures
• Analysing customer support trends and identifying improvement areas to enhance the customer satisfaction
• Collaborating with cross-functional teams to implement and drive continuous improvement

We could imagine you have

• Career background in fintech or financial services
• At least 3 years of experience in leading customer service teams
• A solid understanding of customer service principles and best practices
• Passionate mind about delivering exceptional customer experiences
• Excellent communication, interpersonal, and problem-solving skills
• Ability to lead and motivate a diverse team in a fast–paced environment
• Fluency in English is required, proficiency in German and knowledge of the German market is considered valuable

It’s a plus if you

• Have previous experience from working in start-ups or growth companies
• Are familiar with digital services

Think we could be a good fit?

We’d love to hear from you! Send us your application by 4.9.2024 - but don’t wait too long as we will fill this role as soon as we find the right person. If you wish to learn more about this position, reach out to Lotta Willför at lwillfor@holvi.com or at +358401752173 during the following time slots; Friday the 16th at 9-10, Tuesday the 20th at 12-13, and Wednesday the 28th at 13-14.

What to expect?

• Submit your application → We’ll get back to you as soon as possible
• Pick up the phone → We’ll call you for a short discussion about the role and your situation
• Come in and meet us → We’d like to meet you in person and for you to meet your future colleagues

You’ll get

• Employee stock options - Opportunity for equity in Holvi
• Flexible working - Flexible working hours and possibilities for remote working
• Comprehensive occupational healthcare
• Monthly benefit budget which can be used in various ways
• Work nice balance - Weekly exercise hour, bi-weekly breakfast, bi-annual team weeks, and more
  

Logistics

This is a full time position in our Customer Support team. You’ll be headquartered in our sleek new office in Helsinki. 

Equal Opportunity Statement

At Holvi, we embrace diversity in all of its forms and foster an inclusive environment for all people to live their best work life. This is central to our mission of promoting a healthy balance in all things we do.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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Job Description

We are looking for full-time bilingual Finnish customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:

• support and understand our users' demands
• assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• answer questions about getting student discounts
• make our users' page look great
• e-commerce and form solutions
• translation tasks and product testing

Qualifications

We're looking for someone who:

• loves making customers happy!
• has great Finnish (native level) and English communication skills, both written and oral
• has customer support experience in a fast-paced environment
• knows how to deal with difficult customers/clients
• has good analytical and problem-solving skills
• has good accurate records keeping
• is a good team player
• is able to prioritize and multitask
• can work with minimal supervision
• can work during holidays and the weekends
• can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!

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Job Description

We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:

• support and understand our users' demands
• assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• answer questions about getting student discounts
• make our users' page look great
• e-commerce and form solutions
• translation tasks and product testing

Qualifications

We're looking for someone who:

• loves making customers happy!
• has great Korean (native level) and English communication skills, both written and oral
• has customer support experience in a fast-paced environment
• knows how to deal with difficult customers/clients
• has good analytical and problem-solving skills
• has good accurate records keeping
• is a good team player
• is able to prioritize and multitask
• can work with minimal supervision
• can work during holidays and the weekends
• can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!

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Vacatureomschrijving

Op zoek naar een spilfunctie tussen chemie en sales? Voor de vestiging Amsterdam zijn wij per direct op zoek naar een: Customer Support Asbestos Testing

De afdeling Customer Support is de schakel tussen onze opdrachtgevers in binnen- en buitenland, de accountmanagers, de diverse laboratoria en onze eigen transportdienst. Jij bent hierbij de onmisbare schakel tussen de diverse klantsegmenten en de diensten die wij leveren.

Customer Support staat voor een optimale bereikbaarheid. We staan daarom op werkdagen van 8:00 uur tot 18:00 uur klaar om de klant optimaal te bedienen.

Wat ga je doen als Customer Support Asbestos Medewerker

Als medewerker Customer Support Asbestos Medewerker ben je verantwoordelijk voor het realiseren van een optimale dienstverlening aan (inter)nationale opdrachtgevers van Eurofins.

Je hebt samen met je collega’s het doel om de klanten te ontzorgen en adviseer je de klant over onder andere de mogelijkheden van ons digitaal portaal, onze analysepakketten, prijsstellingen en onze logistieke service.

Tevens ben je verantwoordelijk voor de behandeling en afhandeling van alle binnenkomende vragen en opmerkingen, de correcte afhandeling van klachten binnen de gestelde termijn, rapportages en verslagleggingen in het CRM-systeem, het uitvoeren van algemene administratieve werkzaamheden en lever je bijdrage aan verbetering op het gebied van Customer Support.

Kortom: jij bent het gezicht én de stem van Eurofins voor de klant en bent gedurende het proces het eerste aanspreekpunt voor de klant, diverse laboratoria en sales.

Functie-eisen

Wat zoeken wij:

• Je bent in het bezit van een afgeronde MBO-opleiding;
• Je hebt affiniteit met chemie;
• Je bent klant-, service en doelgericht, communiceert concreet, helder en kunt goed luisteren;
• Je bent flexibel, stressbestendig, oplossingsgericht en hebt het vermogen om snel te schakelen en je in te leven in de klant;
• Last but not least: je kan goed het overzicht behouden, bent proactief én wil samen met je collega's zorgen voor een optimale klantervaring!

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