Customer Support Remote Jobs

10 Results

DaySmart Software, LLC is hiring a Remote Customer Support Team Lead

Customer Support Team Lead - DaySmart Software, LLC - Career PageDaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexua

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Oddle is hiring a Remote Logistics & Customer Support (Remote)

Logistics & Customer Support (Remote) - Oddle - Career Page

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29d

Customer Support Engineer

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Subscribe Pro is hiring a Remote Customer Support Engineer

Customer Support Engineer - Career Page

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Subscribe Pro is hiring a Remote Junior Customer Support Engineer

Junior Customer Support Engineer - Career Page

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Motoinsight is hiring a Remote Bilingual Customer Support Coordinator (Montreal)

Bilingual Customer Support Coordinator (Montreal) - Motoinsight - Career Page

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Motoinsight is hiring a Remote Bilingual Customer Support Coordinator

Bilingual Customer Support Coordinator - Motoinsight - Career Page

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InterNations is hiring a Remote Customer Service (Community Support) Intern

About the Role
Ever wonder what it takes to keep a social network up and running? As part of the Community Support Team, you’ll be the interface between the people who use InterNations, and the developers that create it. The Community Support Team helps the rest of the company to understand our members’ perspective, and are advocates for member experience.

The team is the gateway to our network, reviewing all incoming applications against our membership criteria. You will also respond to questions about how to get the best from InterNations — it could be as simple as a forgotten password, or something tricky like a bug on the site. With on-the-job training and email templates, you’ll be able to answer all questions that come your way!

As a Customer Service (Community Support) Intern at InterNations, you will:
  • review membership applications
  • support members experiencing technical difficulties
  • answer questions about how to use the website
  • collect member feedback to share internally
  • act as administrators for our online forums
  • draft measures to improve customer loyalty and engagement to drive growth

You meet the following requirements:
  • university student of any field of study
  • the internship is a compulsory part of your course of studies
  • availability for 6-12 months with multiple start dates
  • ability to work independently; reliable and motivated
  • very good to fluent written and spoken English
  • experience abroad and cross-cultural proficiency desired 
  • practical experience with MS-Office and Internet applications
  • interest and fascination for Web 2.0 applications and social communities

Are you the right one for the job?
Then send us your application (CV and cover letter) today!

Please note: We can only accept applications from those who must complete an internship for a minimum of 6 months as part of their degree. Candidates must be an EU citizen or studying at a German university. 

https://cms.internations.org/sites/default/files/MR%20team%20photo%20ad.jpg

If you want to know more about what working at InterNations is like, just have a look at our corporate blog!
About us
With over 4 million members in 420 cities worldwide, InterNations is the largest global community for people who live and work abroad. InterNations offers global and local networking and socializing, both online and face-to-face. At around 6,000 events and activities per month, expatriates can meet other global minds and pursue their interests. Members can also find and exchange tips and information on life abroad through discussion forums and helpful articles based on personal expat experiences. Membership is by approval only to ensure quality and trust in our community. InterNations is part of New Work SE, a group of brands that offer products and services for a better working life.

Although we have offices in Munich, Germany, we're a remote-first company. All team members are free to work anywhere in Europe — from home, the office, or a combination of both. You can read more about InterNations becoming a remote-first company in our company blog.

You can find more information about InterNations on our press page, on our about pages, or in our company blog.

Benefits of working at InterNations:
  • a growing, dynamic company with an international team
  • a centrally located HQ office in Munich
  • the possibility to work fully remote anywhere in Europe
  • support with your visa application
  • an ongoing sustainability initiative — we’re a climate-neutral company
  • a friendly atmosphere and the space to pursue your ideas
  • 28 paid vacation days and special paid leave
  • the option to take a sabbatical after 3 years with InterNations
  • part-time work contracts possible
  • Albatross Membership for team members and their partners
  • XING Premium membership
  • regular team bonding events to connect our team members wherever they are
  • regular workshops, training sessions, cross-departmental projects & exchanges

At InterNations, you’ll be working in a friendly atmosphere geared toward bringing out your creativity and independence. With our flat organizational structure, you’ll have lots of room to pursue your own ideas. If you’re a working parent, you’ll find the flexibility you need to support your work-life balance. All team members can work remotely anywhere in Europe, or from our Munich office. And as we value building strong connections between our team members, especially in a remote setting, you can look forward to coffee lotteries, language tandems, department exchanges, and regular team-bonding activities.

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+30d

Customer Support Engineer (UK)

ZinierLondon, GB Remote
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Zinier is hiring a Remote Customer Support Engineer (UK)

Who we are:

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

What we’re looking for:

A Customer Support Engineer’s primary duty is to provide customer support and assistance to customers, both internal and external. S/he should also be able to develop solutions in our low-code/ no-code tooling environment, Studio Z. We need a combination of customer relationship management coupled with strong product understanding and problem solving skills. They will work closely with internal teams as well as with customers to help investigate and resolve their issues.

What the role offers:

The Customer Support Engineer will work on front-line tickets that involve the intake of incidents, verifying all indicative data and issue descriptions, screenshots, records, documents, knowledge base, etc. Making sure all the prior information is present and documented within the ticket, the Support Engineer will work to recreate the reported issue and investigate further to determine the root cause of the issue and deliver a resolution to the customer. If the root cause cannot be determined, or the issue cannot be resolved, s/he will escalate the issue to the Solutions Development Team in an attempt to resolve the issue as quickly as possible.

The Customer Support Engineer will also leverage the Low-code/ No-code toolkit to develop basic solutions for our customers, and should be able to train and coach the customer to use them if they have the skills available

A Customer Support Engineer should be able to communicate clearly in both written and verbal communication. S/he will be a strong listener who can drill deeper into a situation by asking the needed questions with the customer in order to gain better clarity of the issue to bring about a resolution. The Customer Support Engineer does require a familiarity with code and/or some programming experience, which is helpful in determining the root cause of the issue. It will also be important for the individual to communicate all learnings into Knowledge Base articles for future reference by team members and customers.

What you’ll bring to the table:

  • 3-5 years of Customer Support experience, preferably for a SaaS product in the B2B space
  • At Least 1-2 years working with end customers’ tickets
  • Can read and make edits to languages such as JavaScript or JSON
  • Familiar with Postman API or equivalent is highly preferred
  • Strong communication skills around technology
  • Strong written skills
  • Excellent Problem Solving and Analytical Skills
  • Ability to:
    • tackle problems in technical systems with skill and accuracy
    • troubleshoot quickly
    • be self-directed and responsible in working on one’s own
    • maintain client confidence by practicing strict customer confidentiality
    • interact easily with customers
    • handle conflict resolution
  • Passionate about customer service
  • Knowledge of mainstream mobile device platforms like Android, Windows phone and iOS
  • Experience troubleshooting lines of code
  • Experience with the following applications: ZenDesk, Jira, Confluence, Postman, etc.
  • Comfortable using application logs, browser dev tools, and other tools to investigate issues

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+30d

Customer Support Trainer

bunqAmsterdam, Netherlands, Remote

bunq is hiring a Remote Customer Support Trainer

Our challenge is to make my Life Easy for our users, answering their questions accurately and in a timely manner. This is your chance to ensure our customer support guides have all of the necessary knowledge to deliver an excellent support experience.


Do you have what it takes to make a difference?

Then test your bunq fit to start your application. ????


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Genesis is hiring a Remote Customer Support Team Lead (Everhelp)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Everhelp is a team of professionals creating a fast-growing outsource support service for more than 17 products all over the world. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions.

We are looking for Customer Support Team Lead to manage a support team of up to 10 Customer Success Representatives to deliver superior customer experience

Responsibilities:

  • Manage the support team;
  • Monitor the KPIs of the team, the quality of service and the correctness of responses to customers;
  • Ensure that every customer is efficiently onboarded and gets an answer to all their doubts;- create a healthy climate in the team and increase productivity;
  • Form a team, participate in the hiring process;
  • Automate and improve workflows;
  • Acquire and maintain relevant knowledge of Zendesk solutions and products;
  • Participate in global and cross-company projects to improve our products and optimize our users’ experience

Requirements:

  • Advanced/proficient English level;
  • Organizational and management skills, excellent communication skills;
  • Experience in optimizing processes and increasing the efficiency of used resources;
  • Ability to organize and plan the department's work;
  • Experience with Zendesk software products and services;
  • Previous experience in QC / Team Lead positions experience in creating processes within the support team;
  • Stress resistance and business orientation.

What do we offer?

  • Work in a team of professionals and with an audience of more than one million a month;
  • Philosophy and conditions for your continued growth and development;
  • Large space for the involvement of their ideas and influence on the product.
  • Large electronic library and access to fee-based online courses and conferences, internal talks and workshops.

Genesis is a unique place for development and growth:

Fast career opportunities –As the whole Genesis R&D we grow year-on-year by 100%+ and so does our growth team, as a part of Customer Support team you have the possibility to grow from Customer Support Specialist to Support Team Lead position.

Task variety –We build Customer Support Team for the world’s top apps in their niche, so you will have the unique chance to cooperate and communicate with the Product Managers of all the products, to be exposed to new and enriching experiences.

Health care and Sport –We provide employees with health insurance. The office also has an in-house corporate doctor. Free training for running, football, basketball, volleyball, and yoga with professional coaches is available to staff. Corporate discounts for gym membership and sponsorship for participation in sports competitions are also accessible.

Learning and Development –We have Business and Management Schools for company employees, with Genesis executives as lecturers. We provide an online library and free English lessons as well as access to paid conferences, training, and seminars.

Loud parties –Every summer and winter, we organize parties with crazy line-ups at cool locations. Every month each project meets for a get-together, and after a quarterly report, there is a party.

Genesis is an entrepreneurial ecosystem where every employee can make their ideas a reality. Almost all Genesis executives have grown within the company and started managing projects by the age 22-27 years. We invest and encourage the initiatives of our employees. Currently, 70% of Genesis' revenue comes from projects that five years ago didn't even exist.

Submit your resume and join our team!

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