Customer Support Remote Jobs

5 Results

1d

Customer Support Team Lead

SquareMelbourne, Australia, Remote

Square is hiring a Remote Customer Support Team Lead

Job Description

We’re seeking a Customer Support Team Lead to report to our Australian Head of Customer Success and manage a group of our Customer Support Associates - who pride themselves on providing outstanding customer care to Square sellers across Australia. You will be passionate about Square and our focus on economic empowerment, a strong people leader and someone who loves working in a high-tech environment. You will not only lead a team of passionate Customer Support Associates, but will also build outstanding operations - optimising all Customer Support channels including Phone, Messaging and Email - while strengthening team culture, driving customer happiness, and promoting employee success. 

You may have current experience leading a customer service team in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to grow a career in a technology company, better understand the unique challenges faced by Australian (and international) business owners, and help promote long-term success for Square in Australia. This role is based in Melbourne with the option to work in our Melbourne office or work from home.

You will:

  • Coach Customer Support team members, with a focus on continuing and enhancing their professional development 
  • Drive business metrics - through monitoring, supporting and leading the growth and performance of the team 
  • Improve Square Australia’s customer satisfaction and quality across all channels (Phone, Messaging and Email)
  • Ensure delivery of critical Customer Success projects, leading these end to end
  • Gather and synthesise data, suggesting improvements of tools, techniques and productivity to help scale the team and operations
  • Scale the Customer Support team by capitalising on opportunities for increased effectiveness and efficiency
  • Occasionally work on public holidays and from time to time weekends to support our Square Australia sellers and operations.

Qualifications

You have:

  • A passion for Square and ensuring an outstanding customer experience
  • Customer support experience with experience directly managing teams of at least 5 individual contributors
  • A coach and mentor mindset who is driven to develop their people
  • Strong change management and communication skills, as well as the ability to effectively influence and partner with cross-functional teams to drive results.
  • Creative problem-solving abilities and working in highly ambiguous environments
  • Past product or project management experience
  • BA/BS degree or related experience

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Pole To Openings is hiring a Remote French Speaking Customer Support

Title: Customer Support Representative
Location:
Remote
Contract: Permanent
Hours: 08:00 - 18:30, Monday - Thursday
Salary: £11.44 ph

Overview

As a Customer Support Representative, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a proactive and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive.

What you’ll be doing:

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
  • You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as it is your responsibility as a team member to ensure the best customer care experience is given to all customers.
  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
  • Working with your colleagues across the wider global customer community to identify any trends in any customer queries.

What we’re looking for:

  • Fluency in French & English, particularly reading & writing.
  • Excellent attention to detail, strong communication skills, and knowledge of Computers.
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • A logical, methodical approach with good analytical and problem-solving skills.
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
  • Experience in playing consoles and or PC gaming advantageous.
  • Be comfortable discussing technical faults/issues relating to game consoles/PCs.
  • Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support.
  • Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time.
  • All candidates should possess a desire to help, support and provide the best customer experience possible.

What we offer:

  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
  • Attractive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Our environments thrive with collaborative team-work with people from all around the world, different nationalities, and languages.
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme. We empower our people and offer regular progression opportunities to ensure our employees flourish.
  • Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
  • Learn as you work and be part of something real that changes the face of gaming - forever
  • Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.

and bring fun to the world.

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21d

Team Leader, Customer Support

TruebillWashington, D.C., Remote(USA)
3 years of experienceB2CDesignc++

Truebill is hiring a Remote Team Leader, Customer Support

ABOUT ROCKET MONEY????

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE TEAM ????

The Customer Support team is a crucial part of our commitment to empower people to live their best financial lives. This team is responsible for providing resources and guidance to customers by answering questions, providing step by step directions, and troubleshooting issues that they might be experiencing. Their goal is to provide exceptional service that aligns with our mission and values.

ABOUT THE ROLE ????

The Team Leader, Customer Support works to lead business initiatives to improve customer experience. They utilize their experience in the role to provide insights on support for specific areas of the customer experience. This team leader provides coaching and mentoring to team members while contributing to the growth of the support team.

Disclaimer:

Below is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

  • Provide resources and guidance for customers on how to get the most out of products
  • Utilize online chat platform to support incoming customer questions regarding the app, their account, and other general issues
  • Escalate technical issues to the Engineering team and communicate solutions to members
  • Contribute to process improvements and development to enhance the customer experience through firsthand use of product and providing feedback to needed teams
  • Troubleshoot connectivity issues with the company’s linking provider
  • Draft support articles and assist with creating member tutorials
  • Provide feedback to the product teams
  • Works with leadership to efficiently allocate resources to meet Service Level Agreements (SLAs)
  • Leads/mentors team members on their specialization within customer support and career development

ABOUT YOU ????

Minimum Requirements:

  • You have at least 3 years of experience in a customer service, or relevant role

Preferred Requirements:

  • You have experience in a B2C technology company
  • You have experience in a leadership role
  • You have experience with design processes and implementation for technology products

WE OFFER ????

  • Health, Dental & Vision Plans
  • Competitive Pay
  • Matching 401k
  • Unlimited PTO
  • Lunch daily
  • Snacks & Coffee
  • Commuter benefits

Additional information: Salary range of $50,000 - $65,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Strikingly, Inc. is hiring a Remote Bilingual (Finnish-English) Customer Support

Job Description

We are looking for full-time bilingual Finnish customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!  

Roles:

  • support and understand our users' demands
  • assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
  • answer questions about getting student discounts
  • make our users' page look great
  • e-commerce and form solutions
  • translation tasks and product testing

Qualifications

We're looking for someone who:

  • loves making customers happy!
  • has great Finnish (native level) and English communication skills, both written and oral
  • has customer support experience in a fast-paced environment
  • knows how to deal with difficult customers/clients
  • has good analytical and problem-solving skills
  • has good accurate records keeping
  • is a good team player
  • is able to prioritize and multitask
  • can work with minimal supervision
  • can work during holidays and the weekends
  • can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!

    See more jobs at Strikingly, Inc.

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    +30d

    Bilingual (Korean-English) Customer Support

    Strikingly, Inc.Yanbian Chaoxianzuzizhizhou, China, Remote

    Strikingly, Inc. is hiring a Remote Bilingual (Korean-English) Customer Support

    Job Description

    We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

    This is a permanent remote, so you can work from anywhere!  

    Roles:

    • support and understand our users' demands
    • assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
    • answer questions about getting student discounts
    • make our users' page look great
    • e-commerce and form solutions
    • translation tasks and product testing

    Qualifications

    We're looking for someone who:

    • loves making customers happy!
    • has great Korean (native level) and English communication skills, both written and oral
    • has customer support experience in a fast-paced environment
    • knows how to deal with difficult customers/clients
    • has good analytical and problem-solving skills
    • has good accurate records keeping
    • is a good team player
    • is able to prioritize and multitask
    • can work with minimal supervision
    • can work during holidays and the weekends
    • can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

    Knowledge of Domains, SEO, and Analytics is a plus!

      See more jobs at Strikingly, Inc.

      Apply for this job