About CEQUENS CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

The Partner Development Manager is responsible for acquiring, onboarding, and managing strategic partnerships that support business growth. This role involves identifying potential partners, System Integrators, Independent Service Providers ( ISV ) and Global Technology Platforms; fostering relationships, ensuring successful onboarding, and aligning partner activities with internal teams to drive mutual success.

Main Areas of Responsibility:

Partner Acquisition:

• Identify and target potential ISV’s and Global System partners through research, outbound prospecting, and managing inbound leads
• Build relationships through in-depth discussions to assess fit and present the partner program
• Coordinate technical vetting, manage contracting, and organize top-level meetings for partner alignment.

Partner Onboarding

• Lead and coordinate onboarding sessions, covering orientation, sales, marketing and customer success enablement
• Activate partner profiles, provide access rights, and guide partners through success tools
• Ensure regular communication and engage partners in company events and updates

Partner Management

• Collaborate on business and marketing planning, account mapping, and lead generation with partners
• Regularly review sales pipelines and coordinate training to enhance partner capabilities
• Work closely with customer success to address partner needs and maintain satisfaction

Internal Alignment

• Facilitate alignment between partners and sales teams, managing lead handoff and ensuring smooth collaboration
• Handle escalations from partners, resolving technical and commercial issues promptly
  Train sales teams on effective partnership engagement and protocols

Operational Tasks

• Accurate tracking of leads and opportunities from Partners
• Organize regular calls to maintain alignment between partners and internal teams

Education:

• Bachelor’s degree in Business Administration, Marketing, or a related field
• MBA is a plus

Experience:

• 5+ years of experience in partner development with ISV’s and Global System partners , business development, or a related role within the CPaaS or SaaS business
• Proven track record in managing strategic partnerships with ISV’s / Global System partners and driving business growth

Skills:

• Strong negotiation and relationship management skills
• Excellent communication skills, both verbal and written
• Ability to analyze market trends and adapt strategies accordingly
• Experience in working with cross-functional teams and managing complex projects
• Proficiency in CRM software and Microsoft Office Suite

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The Organizational Development Manager is responsible for managing the recruitment process to attract and hire top talent for Prochant and forecasting future recruitment needs. This role involves developing and implementing recruitment strategies, creating job postings, sourcing candidates, conducting interviews, and ensuring a positive candidate experience. The specialist will collaborate closely with hiring managers, maintain accurate recruitment data, and stay updated on industry trends. The ideal candidate will have a strong background in recruitment, excellent communication skills, and a proactive approach to finding and securing talent.  The Organizational Development Manager should also have ability to brand Prochant to attract top talent in revenue cycle space, both passively and actively. The ideal candidate has a hunter mentality in terms of proactively sourcing candidates and building relationships with talent who aren't actively looking, yet can be future hires.

Key Responsibilities

• Collaborate with hiring managers to understand job requirements and expectations. 
• Utilize various channels to identify and attract potential candidates, including job boards, social media, and networking events. 
• Develop a talent pipeline for future hiring needs. 
• Support and inform on the succession planning efforts for US and India organizations. To include identifying organizational gaps that will inform next pool of recruiting roles needed 
• Develop and administer assessment process for evaluating candidates. Pre and post hiring 
• Facilitate the onboarding process for new hires, ensuring a smooth transition. 
• Promote the company’s culture, values and compensation packages to attract top talent. 
• Create and manage content for recruitment marketing efforts, including social media posts and career pages. 
• Identify areas for efficiency and effectiveness in the hiring workflow. 

Educational Background

• Bachelor’s Degree in Human Resources, Business Administration, Organizational Development, or a related field

Experience

• 5+ years of experience in recruitment, talent acquisition, or HR management.
• 2+ years of experience in organizational development or workforce planning.
• Proven track record of successfully filling roles across various levels and functions.

Skills

• Strategic Thinking: Ability to align recruitment strategies with organizational goals and workforce needs.
• Strong Communication: Excellent verbal and written communication skills for engaging with candidates and stakeholders.
• Analytical Skills: Proficient in using data to drive decisions, measure recruitment effectiveness, and identify trends.
• Relationship Building: Strong interpersonal skills to establish relationships with candidates, hiring managers, and external partners.
• Project Management: Experience managing multiple recruitment projects and initiatives simultaneously.

Technical Proficiency

• Familiarity with Applicant Tracking Systems (ATS) and HR software.
• Proficient in using social media and professional networking platforms for sourcing candidates.
• Knowledge of HR analytics tools for measuring recruitment metrics and organizational development.

Prochant offers some of the best benefits in the industry! We take great care of our employees. Prochant’s Fortune 500 level benefits package includes:

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term / Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full suite of supplemental insurance plans, including: Disability Income, Level Term Life, Accident Insurance, & Critical Illness Insurance
• Floating holidays and paid time off
• 401K with company match
• Employer paid Family Teledoc plan

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Job Description

We are currently seeking a talented and motivated Commercial Development Manager- France, Italy, Spain - who will play a crucial role in driving our company's growth through the expansion of customer accounts, segments, and territories. As the driving force behind our business development process, you will proactively assess and map the market, develop brand game boards and cultivation plans, and pursue new opportunities. Leveraging your expertise in prospecting, social selling, and with digital sales tools, you will independently spearhead our expansion efforts, foster strong relationships, and deliver compelling proposals tailored to meet the unique needs of our clients.

Key Responsibilities:

1. Market Research and Analysis:

• Conduct market research to identify potential target territories, segments, and accounts for expansion.
• Assist in developing a game board of target accounts in collaboration with cross-business and functional counterparts.
   

2. Sales Support and Strategy Execution:

• Provide support in executing strategies to penetrate new accounts and territories, with a focus on revenue growth and customer acquisition.
• Collaborate with the Commercial Development Leader and other team members in driving sales efforts.

3. Social Selling and Customer Outreach:

•  Utilize social selling techniques to engage with potential customers, build relationships, and generate leads.
•  Contribute to outreach efforts and communicate our value proposition to drive interest and engagement.

4. Account Research and Target Identification:

• Assist in using tools like ZoomInfo and LinkedIn Sales Navigator to identify key decision-makers and influencers within target accounts.
• Gather relevant information to support the team in tailoring sales pitches and proposals.

5. Performance Metrics Tracking:

• Assist in tracking and analyzing key performance metrics to measure the effectiveness of account expansion efforts.
• Provide data insights to support decision-making and optimization.

6. Market and Competitive Insights:

•  Stay updated on industry trends, competitive landscape, and customer insights, sharing relevant information with the team.
• Support in refining strategies based on insights.

Qualifications

• Sales experience in the Luxury or Apparel business: proven track record of successfully expanding customer accounts and territories, with a focus on revenue growth. Management experience preferred. 
• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.
• Strong negotiation and closing skills, with a results-driven mindset.
• Analytical mindset with the ability to track and interpret key performance metrics.
• Self-motivated, proactive, and able to work independently as well as collaboratively in a team environment.
• Adaptability and flexibility to thrive in a fast-paced, dynamic work environment.
• Excellent organizational and time management skills to prioritize tasks and meet deadlines.
• Fluent in English, French, and Spanish is a plus.

  Join our team as a Commercial Development Manager and play a pivotal role in driving our company's growth and market expansion. Apply now and be part of our success story!

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