Job Description

Regional Overview and Travel Requirements:

• Must reside in:  Germany, ideal location will be central Germany
• Region covers but not limited to:  Germany + Austria region
• Travel:  ~80% including overnights
• Reports to:  Regional Sales Manager

Position Summary:

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on having the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties and Responsibilities:

• Provide outstanding professional, courteous, prompt, and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Manage region with respect to daily service activities (installations, PM, repairs, etc).
• Use people and technical skills to make customer interactions a positive, pleasant, and memorable experience.
• Work closely with Sales and Operations Managers to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify and report error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Manage 3rd party technical service team and perform the role of 'Cutera Expert' in guidance to their training needs.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Qualifications

Position Requirements:

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 5+ years of experience in electronic system troubleshooting.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical, and mechanical assemblies down to component level.
• Expert customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Demonstrated commitment to quality and strong sense of teamwork.
• Experience in standard operating systems and programs including Microsoft Office.
• Excellent communication skills including business proficiency in English and German. Other languages are preferred.
• Must be able to lift 50 lbs.
• Current driving license with ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card.  (Legitimate expenses reimbursed through expense report submission twice monthly.)
• No visa restriction preventing travel and work in the EU (+USA).

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Job Description

• Installing, commissioning, maintaining, optimizing, and repairing sensor-based sorters at TOMRA Recycling installation bases.
• Ensuring maximum performance of TOMRA sorting systems in the field, prioritizing customer satisfaction.
• Delivering exceptional customer experiences through effective communication and support.
• Optimizing sorting systems/processes through sampling and testing.
• Identifying opportunities to add value to our customers' businesses by introducing complementary TOMRA products, solutions, and services.
• Serving as a liaison between customers and Headquarters, gathering and providing market feedback to continuously improve customer service and identify new opportunities.

Qualifications

• Vocational education and training (VET) in electricity, electronics, computer science, or similar field.
• 2-3 years of work experience in an industrial environment.
• In-depth knowledge of electrical systems and troubleshooting.
• Self-motivated with a proven capacity to complete tasks independently.
• Advanced IT and network skills.
• Affinity for computer programs and a strong logical understanding to grasp contexts.
• Effective communication skills, with the ability to engage with diverse individuals, including customers.
• Socially outgoing with the ability to handle stressful tasks.
• Fluent in verbal and written English.
• Willingness to travel for at least 80% of the time, based on a flexible schedule.
• Full clean driving license essential.
• Knowledge of recycling processes is a plus.

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Job Description

The Field Service Engineer is part of a group of personnel working to provide support to users of existing

Services in order to:-

• Address issues with a supported Service that have been identified to the Service Desk
• through the Incident Management process
• Effect changes to the supported infrastructure that resolve Incidents and Problems
• Assist with implementing new Services to the customer and, when needed, provide information that can be used for Service Improvement.
• Provide on call 24/7 on a rota based system.

A vacancy has arisen in our Station End Team, for a Field Engineer to join a small team of field engineers to provide support London Fire Brigade, mobilising systems. You will be based from home supporting stations within the greater London area. The successful candidate must respond to support calls within specific timescales in line with Service Level Agreements and, where practical to do so, resolve calls remotely. A proven ability to provide a high level of technical expertise and well as a customer focused approach together with recognised accreditation are essential.

The role would suit someone who has undertaken data cabling and has good IT knowledge and would like to move into a role that would make use of this knowledge.

 The Field Service Engineer will remain contactable via telephone and pager during working hours including on call hours.

Qualifications

• 3+ years experience in a support role in a fast paced organisation
• Experience in fault finding / fixing of mobilising devices.
• Full, clean driving licence essential
• Experience of maintaining and resolving printer issues
• 3+ years experience in a field support role in a fast paced organisation
• Strong PC applications skills/Experience of rolling out devices within strict deadlines
• Knowledge of networking topologies

Personal Attributes

• Work well under pressure
• Attention to detail
• Professionalism
• Ability to work well in technical and customer facing environments
• Ability to use own initiative
• Be confident with excellent interpersonal skills
• Proven ability to communicate with users at all levels in the organisation and as a part of team
• Strong interpersonal skills & strong troubleshooting/problem assessment skills 

Key Tasks & Responsibilities

• The role requires knowledge of Windows 7, 8.1, 10, Server 2012 onwards, and an understanding of providing support in various software packages.
• You will be responsible for resolving and reporting on various mobilising issues; installing, configuring and troubleshooting systems. 
• Technically, you will have experience of Windows operating systems and hardware support knowledge of printers, touch screens and UPS. Knowledge of closed circuit sound systems would be an advantage, as would installation of infrastructure cabling.
• Join a call out rota shared between the engineers.

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Description du poste

Regional Overview and Travel Requirements:

• Must reside in:  France
• Region covers but not limited to:  France and other surrounding EU countries
• Travel:  ~80% including overnights
• Reports to:  Regional Sales Manager

Position Summary:

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on having the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties and Responsibilities:

• Provide outstanding professional, courteous, prompt, and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make customer interactions a positive, pleasant, and memorable experience.
• Work closely with Sales and Operations Managers to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify and report error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Qualifications

Position Requirements:

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 5+ years of experience in electronic system troubleshooting.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical, and mechanical assemblies down to component level.
• Expert customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Demonstrated commitment to quality and strong sense of teamwork.
• Experience in standard operating systems and programs including Microsoft Office.
• Excellent communication skills including business proficiency in English and French.
• Must be able to lift 50 lbs.
• Current driving license with ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card.  (Legitimate expenses reimbursed through expense report submission twice monthly.)
• No visa restriction preventing travel and work in the EU (+USA).

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Stellenbeschreibung

Regional Overview and Travel Requirements:

• Must reside in:  Switzerland
• Region covers but not limited to:  Switzerland with potential to support surrounding areas
• Travel:  ~80% including overnights
• Reports to:  Regional Sales Manager

Position Summary:

At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on having the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radiofrequency, and CO2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties and Responsibilities:

• Provide outstanding professional, courteous, prompt, and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Manage call schedule to best serve customer needs.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make customer interactions a positive, pleasant, and memorable experience.
• Work closely with Sales and Operations Managers to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify and report error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Act as company liaison with the customers on customer care and technical matters with in-house administrative and manufacturing personnel.
• Continually promote service contract revenue.
• Timely submission of RMAs, closing calls, and expense reports necessary.
• Other duties as assigned.

Qualifikationen

Position Requirements:

• BS or AS in Electronics, Laser Technology or equivalent Field or military experience is required with a minimum of 5+ years of experience in electronic system troubleshooting.
• Enhanced knowledge and understanding of optics, electronics, and mechanic principles is required, as well as the ability to troubleshoot electronic, optical, and mechanical assemblies down to component level.
• Expert customer service skills, positive attitude, and ability to communicate with others clearly and tactfully.
• Demonstrated commitment to quality and strong sense of teamwork.
• Experience in standard operating systems and programs including Microsoft Office.
• Excellent communication skills including business proficiency in English and other EU language(s).
• Must be able to lift 50 lbs.
• Current driving license with ability to travel long distances on short notice required.
• Requires scheduling of flights and rental cars to ensure prompt arrival in different cities and different customer locations.
• Ability to cover occasional travel, lodging and incidental expenses on personal credit card.  (Legitimate expenses reimbursed through expense report submission twice monthly.)
• No visa restriction preventing travel and work in the EU (+USA).

See more jobs at Cutera

Apply for this job

Job Description

• Installing, commissioning, maintaining, optimizing, and repairing sensor-based sorters at TOMRA Recycling installation bases.
• Ensuring maximum performance of TOMRA sorting systems in the field, prioritizing customer satisfaction.
• Delivering exceptional customer experiences through effective communication and support.
• Optimizing sorting systems/processes through sampling and testing.
• Identifying opportunities to add value to our customers' businesses by introducing complementary TOMRA products, solutions, and services.
• Serving as a liaison between customers and Headquarters, gathering and providing market feedback to continuously improve customer service and identify new opportunities.

Qualifications

• Technical training at BAC+2 level (Electronics / Electro-technical / Automation / Industrial maintenance or similar); OR..
• Relevant experience in on-site preventive and curative maintenance by supporting industry customers as a maintenance technician/specialist or service engineer;
• Willingness to travel approximately 80% of the time, in France (with occasional international travels);
• You have a valid car license;
• You have a solid technical foundation, particularly in electricity (reading electrical diagrams and plans, API/PLC electrical automation);
• You are at ease with computer programs / PC configuration;
• You are fluent in French and English languages;
• Ability to establish and maintain effective working relationships with clients, internal and external associates, and management.

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Job Description

• Installation, commissioning, maintenance and repair of sensor-based sorters at TOMRA Recycling installation bases;
• Ensuring maximum performance of TOMRA sorting systems in the field;
• Delivering exceptional customer experiences through first-class communication and support;
• Optimizing of the sorting systems / process;
• Identifying opportunities to add value to our customers businesses through the introduction of complementary TOMRA products, solutions and services;
• Acting as a link between our customers and Head Quarters – collecting and providing feedback from the market so that we can continuously look for new opportunities for our customers.

Qualifications

• Technical training at BAC+2 level (Electronics / Electro-technical / Automation / Industrial maintenance or similar); OR..
• Relevant experience in on-site preventive and curative maintenance by supporting industry customers as a maintenance technician/specialist or service engineer;
• Willingness to travel approximately 80% of the time, in France (with occasional international travels);
• You have a valid car license;
• You have a solid technical foundation, particularly in electricity (reading electrical diagrams and plans, API/PLC electrical automation);
• You are at ease with computer programs / PC configuration;
• You are fluent in French and English languages;
• Ability to establish and maintain effective working relationships with clients, internal and external associates, and management.

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