Job Description

Your Career 

As a Senior Professional Services Consultant for Cortex XSIAM, you will play a pivotal role in assisting our key customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources into XSIAM, adhering to industry best practices and meeting customer-specific requirements. Your responsibilities will also involve devising suitable detection strategies to fortify our customers' defenses against threats, encompassing the design and implementation of correlation rules.

Your Impact

• Collaborate with the technical lead to devise a comprehensive log ingestion strategy
• Contribute to the development of detection strategies based on industry best practices
• Articulate a step-by-step process to ensure the ingestion of high-quality log sources
• Monitor and optimize log sources for optimal performance
• Create meticulous and effective correlation rules
• Fine-tune log sources and correlation rules to enhance system efficiency
• Serve as the subject matter expert (SME) in SIEM, correlation, and log source ingestion
• Serve as a trusted advisor to end customers, offering consultative guidance and expertise in optimizing the utilization of Cortex XSIAM
• Leverage your in-depth knowledge of SIEM and SOC practices to assess customer needs, provide tailored recommendations, and assist in the formulation of effective security strategies
• Collaborate closely with customers to understand their unique challenges and objectives, translating them into actionable steps that enhance their security posture
• Identify opportunities to enhance analyst alert handling through automation
• Foster collaboration with internal and external teams to drive product adoption
• Produce technical documentation detailing SIEM aspects of the engagement
• Travel up to 40% to customer meetings, XSIAM team initiatives or product trainings  

Qualifications

Your Experience

• Fluent English and French as a must-have
• Exceptional written and verbal communication and presentation skills, for both internal and external interactions
• Hands-on experience in deploying and integrating SIEM solutions within enterprise to large enterprise-level environments
• Proficiency in coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring using SIEM platforms
• Ability to conceive and develop correlation and detection rules in SIEM systems to enable effective alerting
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar
• Proven experience in providing consultative services to end customers within the realm of cybersecurity, particularly in SIEM and SOC domains
• Demonstrated ability to comprehend customer requirements, analyze complex security environments, and deliver strategic recommendations that align with their goals
• Strong expertise in Regular Expressions (Regex)
• Skill in understanding logs and locating relevant third-party documentation when required
• Knowledge of generating reports on SIEM status, including metrics like logging source count, log collection rate, and other performance indicators
• Understanding of Security Analysis & Response, encompassing endpoint, network, and cloud-based environments is a plus
• Proficient in comprehending and creating technical design documentation
• Experience with Security Operations Centers (SOC) tooling and processes
• Relevant bachelor's degree or equivalent military experience or industry-recognized qualifications (CISSP, GIAC, SIEM Vendor Qualification, etc.), is a plus

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Job Description

QAD has a Professional Services Consultant position available in our Services team. This position is fully remote and based in Poland. Fluent communication skills in both German and English are highly valued for this position. Your responsibilities will include administration, setup and configuration, consulting our customers, analysis and collaborating closely with the Project Management team. This position reports directly to the Resource Manager - Supply Chain.

What you’ll do:

• Administration, Setup and configuration of various customer systems based on our own B2B application 

• Consulting our customers in the optimal use of our software and provide potential solutions

• Continues learning our own B2B application and solution 

• Analysis and consulting of our customers regarding new or existing customer requirements, partly on site

• Requirement gathering and work on solutions within our own B2B application 

• You work closely with your colleagues from the Project Management department and Technical team

• Provide User training on designed solution 

Qualifications

What you’ll need:

• Successfully completed commercial or technical education and/or a degree preferred in business, computer science or similar fields

• A high affinity for IT topics, the ability to work in a team, customer orientation as well as very good communication skills

• Robust knowledge of MS Excel and modern internet applications (e.g. CRM/Jira) 

• Very good (C1) English skills

• Good (C1) German language skills preferred (good for the German customers) 

• Professional experience in customer support in a B2B IT environment

• 4-5 years of experience on handling services customer projects

• Willingness to travel (up to 10% of working hours)

Nice to have: 

• Knowledge on Supplier- customer relationships, Purchasing Domain, Sourcing domain, Automotive domain etc.

• HTML and Java script basic knowledge (at least read and understand high level), no technical knowledge is required

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