Support Engineer Remote Jobs

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BlueVoyant is hiring a Remote Security Support Engineer (Remote in the US)

Security Support Engineer (Remote in the US)

The Security Support Engineer must have experience working across a wide variety of Microsoft and other vendor solutions and technologies. Must be able to maintain and troubleshoot solutions that enable security point solutions configuration, administration, management, and support. Partner with clients to architect the appropriate security point solution configuration and setup to support monitoring within our platform and service delivery operations. Must understand core IT security tools and Network fundamentals and be well capable of working with a client-facing/customer-service mindset.

Location: Remote

Key Responsibilities:

●    Experience working with enterprise class Anti-Virus software, Next-Gen AV, EDR, as well as Microsoft Specific Defender suites of tools and Splunk Cloud
●    Understanding of core network protocols (DNS, DHCP, ARP, TCP, UDP, SSL, SSH, SCP, FTP, IPSec, etc.)
●    Microsoft Defender security suites, and other BV security application configuration, support, and management.
○    Microsoft Defender for Endpoint
○    Microsoft Defender for Office 365
○    Microsoft Defender for Identity & Azure AD Identity Protection
○    Microsoft Cloud Application Security (MCAS)
○    Microsoft Azure Sentinel
○    CrowdStrike Falcon
○    CarbonBlack Defense
o    Splunk Log Forwarding Agents
●    Knowledge of technology solutions in one or more of the following functional areas:
○    Cyber Security point solution tools and suites listed above
○    IT Network/Cloud Environment data/metadata
●    Ownership mindset, with demonstrated partnership with functional counterparts to deliver on a material set of business objectives
●    Experience with Security tool configuration, management, and troubleshooting

Basic Qualifications:

●    Excellent teamwork skills
●    Experience with Mac OS, Windows, and Unix systems
●    Ability to handle high pressure situations in a productive and professional manner
●    Written and verbal communication skills and the ability to present complex technical topics in clear and easy-to-understand language
●    Teamwork and interpersonal skills, including the ability to work effectively with a globally distributed team
●    Ability to provide tuning recommendations for security tools to internal operations teams and to clients
●    Ability to work in a client facing role to assist customers with correcting service issues and advising on best practices as related to the security tools supported within the client's environment
●    Basic knowledge of the following:
○    SIEM
○    SSL Decryption
○    Malware Detection
○    HIDS/NIDS
○    Network Monitoring Tools
○    Case Management System
○    Knowledge Base
○    Web Security Gateway
○    Email Security
○    Data Loss Prevention

Preferred Qualifications

●    Experience in security tool administration as well as systems administration
●    1-4 years of hands-on Security support or Systems Administration support experience
●    Security +, CEH, Microsoft 365 Certified: Security Administrator, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Administrator preferred
●    Familiarity with Microsoft Cloud IT Infrastructure tools
●    Understanding of programming/scripting languages and ability to run basic database queries
Education
●    Minimum bachelor’s degree in Information Security, Computer Science, or other IT-related field. Exceptional candidates with proven experience in security tools and systems administration will also be considered.

About BlueVoyant

BlueVoyant is an expert-driven cybersecurity services company whose mission is to proactively defend organizations of all sizes against today’s constant, sophisticated attackers, and advanced threats.

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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+30d

SecOps Support Engineer - Zscaler (Remote)

Loginsoft Consulting LLCMountain View, CA Remote
agilelinuxpython

Loginsoft Consulting LLC is hiring a Remote SecOps Support Engineer - Zscaler (Remote)

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

SecOps Support Engineer - Zscaler (Remote)

Location: Mountain View, CA - 94041 (REMOTE)

Duration: 12 Months

Summary:

  • Working in an agile ecosystem, the SecOps Support Engineer comfortably uses their networking expertise and understanding of the dynamic environment with a variety of technologies, people, and processes to expediently troubleshoot and resolve Zscaler reported issues by asking the right questions in the right scenarios and engaging with the right technical groups as needed.
  • The successful candidate thrives on the challenge of troubleshooting, isolating, and resolving networking, systems, or applications related issues and has the uncanny ability to connect and communicate effectively and clearly with relevant groups from users to technical groups to management. S/he has the ability to develop creative solutions for systemic problems and is not afraid to propose them to management.
  • When not slaying or taming the Zscaler dragon, the candidate enjoys managing and perfecting the security ticket queue for reduction in count, adherence to SLAs, and accountability. Additionally, the SecOps Support Engineer ensures operational excellence by executing systems admin tasks using runbooks with the hopes of developing a better one if required or enhancing existing ones.

About the Role:

  • Ability to develop solutions for systemic problems
  • Instill fearless creativity and not afraid to propose innovative solutions to management
  • Effectively manage, triage, and resolve Zscaler support tickets escalated to the security team in a timely manner
  • Coordinate with users and relevant technical teams to troubleshoot escalated support issues
  • Provide Zscaler administrative duties such as configuring firewall and URL filtering policies via change control process
  • Assess and analyze configurations and alerts for tuning recommendations and/or for promotion key alert(s) to possible detection rules
  • Develop new runbooks and update existing support content
  • Provide weekly activity report and update monthly KRIs
  • Perform security systems administration tasks using existing runbooks
  • Perform security queue management via provided guidance
  • Other duties as assigned

Technical Skills:

  • Minimum 3-year of Zscaler Internet Access (ZIA) engineering and administration experience
  • Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Minimum 2-year of cybersecurity experience and familiarity with tools and processes such as SIEM, EDR, NDR, incident response, etc.
  • Experience with operating systems such as Macs, Windows, and Linux
  • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR, etc).
  • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
  • Working Knowledge of networking and security products and enterprise Network Infrastructure
  • Familiarity with Network Protocol Analyzers (tcpdump, Wireshark) o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc o VPN technologies such as IPSec and VPN clients o Scripting knowledge (SHELL, Python, Perl) would be appreciated
  • Zscaler certifications preferred, ZCCA-IA Security Specialist & Zscaler Certified Cloud Administrator - Internet Access

Soft Skills:

  • Excellent written and verbal communication skills
  • Excellent people engagement and teamwork
  • Think outside the box

Nice to Have:

  • Experience in incident response, threat triage, log analysis, and data correlation
  • Experience in cloud access security broker (CASB)
  • Experience in other Zscaler products such as ZDX, ZPA, etc
  • Experience or familiar with cloud security

You may also have:

  • Zscaler Certified TAC Associate - Internet Access (ZCTA-IA)
  • Zscaler Certified Cloud Professional - Internet Access (ZCCP-IA)
  • CompTIA Network+, CCNA, CCNP
  • Security+
  • Wireshark Certified Network Analyst

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+30d

SecOps Support Engineer (Remote)

Loginsoft Consulting LLCMountain View, CA Remote
agilelinuxpython

Loginsoft Consulting LLC is hiring a Remote SecOps Support Engineer (Remote)

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

SecOps Support Engineer

Location: Mountain View, CA - 94041 (REMOTE)

Duration: 12 Months

Summary:

  • Working in an agile ecosystem, the SecOps Support Engineer comfortably uses their networking expertise and understanding of the dynamic environment with a variety of technologies, people, and processes to expediently troubleshoot and resolve Zscaler reported issues by asking the right questions in the right scenarios and engaging with the right technical groups as needed.
  • The successful candidate thrives on the challenge of troubleshooting, isolating, and resolving networking, systems, or applications related issues and has the uncanny ability to connect and communicate effectively and clearly with relevant groups from users to technical groups to management. S/he has the ability to develop creative solutions for systemic problems and is not afraid to propose them to management.
  • When not slaying or taming the Zscaler dragon, the candidate enjoys managing and perfecting the security ticket queue for reduction in count, adherence to SLAs, and accountability. Additionally, the SecOps Support Engineer ensures operational excellence by executing systems admin tasks using runbooks with the hopes of developing a better one if required or enhancing existing ones.

About the Role:

  • Ability to develop solutions for systemic problems
  • Instill fearless creativity and not afraid to propose innovative solutions to management
  • Effectively manage, triage, and resolve Zscaler support tickets escalated to the security team in a timely manner
  • Coordinate with users and relevant technical teams to troubleshoot escalated support issues
  • Provide Zscaler administrative duties such as configuring firewall and URL filtering policies via change control process
  • Assess and analyze configurations and alerts for tuning recommendations and/or for promotion key alert(s) to possible detection rules
  • Develop new runbooks and update existing support content
  • Provide weekly activity report and update monthly KRIs
  • Perform security systems administration tasks using existing runbooks
  • Perform security queue management via provided guidance
  • Other duties as assigned

Technical Skills:

  • Minimum 3-year of Zscaler Internet Access (ZIA) engineering and administration experience
  • Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Minimum 2-year of cybersecurity experience and familiarity with tools and processes such as SIEM, EDR, NDR, incident response, etc.
  • Experience with operating systems such as Macs, Windows, and Linux
  • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR, etc).
  • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
  • Working Knowledge of networking and security products and enterprise Network Infrastructure
  • Familiarity with Network Protocol Analyzers (tcpdump, Wireshark) o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc o VPN technologies such as IPSec and VPN clients o Scripting knowledge (SHELL, Python, Perl) would be appreciated
  • Zscaler certifications preferred, ZCCA-IA Security Specialist & Zscaler Certified Cloud Administrator - Internet Access

Soft Skills:

  • Excellent written and verbal communication skills
  • Excellent people engagement and teamwork
  • Think outside the box

Nice to Have:

  • Experience in incident response, threat triage, log analysis, and data correlation
  • Experience in cloud access security broker (CASB)
  • Experience in other Zscaler products such as ZDX, ZPA, etc
  • Experience or familiar with cloud security

You may also have:

  • Zscaler Certified TAC Associate - Internet Access (ZCTA-IA)
  • Zscaler Certified Cloud Professional - Internet Access (ZCCP-IA)
  • CompTIA Network+, CCNA, CCNP
  • Security+
  • Wireshark Certified Network Analyst

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+30d

Associate Support Engineer (EMEA)

MariaDB Corporation AbUnited Kingdom Remote
mariadbpostgressqloracleDesignmongodbjavac++mysqllinuxpython

MariaDB Corporation Ab is hiring a Remote Associate Support Engineer (EMEA)

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

As a MariaDB Associate Technical Support Engineer, you directly interface with our customers each and every day to help their business, users and customers succeed and grow.

Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They also use other open source technologies, operating systems, Linux and Windows. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.

We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.

Responsibilities

As a MariaDB Associate Technical Support Engineer you are vital to a customer’s success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.

Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends and holidays, however, we leverage our global team to minimize this impact as much as possible.

If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, and you enjoy challenges, then join the MariaDB Technical Support team today.

Qualifications

  • Passion for serving customers and solving technical problems
  • Expert knowledge of MariaDB/MySQL and related tools
  • Experience in a 24×7 support environment
  • Strong knowledge of SQL query writing and optimization
  • Strong knowledge of database design, administration and architecture
  • In-depth knowledge of various high availability environments and technologies
  • Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
  • Very strong troubleshooting and problem-solving skills
  • Comfortable working remotely
  • Excellent written and spoken English communication skills

Bonus Experience and Skills

  • Prior MariaDB, Percona or MySQL support engineer experience
  • Previous experience working remotely
  • Proficient in one or more scripting languages (Bash, Python, Go, etc.)
  • Sysadmin experience (Linux, Windows, etc.)
  • Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
  • Contributions to open source software in the MariaDB/MySQL ecosystem
  • Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand (previously ClustrixDB), etc.
  • Proficient with virtualization software (Xen, VirtualBox, VMware, etc.)
  • Experience with cloud offerings and environments
  • Experience with automation tool sets
  • Experience with containers
  • MariaDB/MySQL monitoring software experience
  • MariaDB and/or MySQL certifications

Location

Remote – United Kingdom

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.

How to Apply

If you are interested in this position, please submit your application along with your resume/CV.

MariaDB does not sponsor work visas or relocation.

MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MariaDB is an equal opportunities employer.

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+30d

L2 Support Engineer (Bridge) HUN, Budapest, Remote

LTGBudapest, HU Remote
jiraslackuiapicss

LTG is hiring a Remote L2 Support Engineer (Bridge) HUN, Budapest, Remote

The Bridge L2 Technical Support group is responsible for providing technical assistance to both the L1 Support group as well as Users. A great L2 is able to lead L1’s to the answer without outright giving them the answer. This means asking probing questions and finding out what the core issue is. L2’s should have an excellent understanding between behaviors that are considered "bugs" and "features." This is where the baseline Bridge knowledge becomes extremely important.

Duties

  • Must be proficient in all aspects of knowledge that a L1 would have in Bridge
  • Must know how to utilize their resources to troubleshoot cases.
  • Must have demonstrated excellent prioritization skills, as L2’s will be expected to determine and work urgent or pressing issues first.
  • Must be able to resolve any issues that can be resolved without engineering intervention. This includes utilizing tools such as API, CSV imports and console.
  • If L2’s are unable to resolve any issues with Bridge, then they must thoroughly test, and document the behavior into a Jira ticket.
  • L2’s must be available to assist L1’s with their cases via Slack, or in person.
  • Must have a basic understanding of HTML, CSS, and Javascript.
  • Able to communicate effectively and confidently with other departments such as CustomDev, Documentation, and Customer Success
  • Must be available to hop into the SLA queue and assist L1's
  • Must conduct trainings on Support tools as well as present new features in Team Meetings

Requirements to apply

  • Must have the recommendation of your Supervisor
  • Must be above average in L1 metrics. This includes Customer Satisfaction ratings, Cases-per-hour, availability in assigned queues, and adherence to escalation policies (The 15 minute rule)
  • Must adhere to the Time off policy of Bridge Support
  • Should be able to provide examples of escalations to current L2’s that meet their expectation of quality
  • Strong written and verbal skills

Responsibilities

L2s should work each ticket assigned to them to the point where:

  • All bugs we can fix through the UI, via API, or using a .csv import have been resolved.
  • Bugs we cannot resolve are thoroughly documented, meaning the L2 has:
    • Provided clear repro steps (if the bug is reproducible).
    • Provided links to where the issue can be seen, both:
      • In the wild, and
      • In a sandbox environment where it can be tinkered with safely
    • Placed all relevant information into a well-formed JIRA ticket.
    • Escalated the JIRA to an L3 for review.
  • Help out with other queues when we are busy.
  • Rotate being on call with other members of support leadership.
  • As part of the on call rotation, manage Bridge incidents and outages by:
    • Alerting appropriate teams to resolve the issue, (Engineering, Operations, Customer Success)
    • Update the status page with incident details and information
    • Send communications to admins regarding outages
  • Mentor and assist L1’s for the duration of your shift.
  • Actively participate in the Bridge S.H.I.E.L.D. initiative
    • Resolve data issues within the database to prevent additional escalations
    • Query the database to gather information and create reporting as required from Product, Engineering, Customer Success, and the Executive Leadership Teams.
    • Write, update, and run scripts to resolve customer facing issues.
  • As a rule of thumb, an L2 should work about 1.5 tickets per hour (about one every 40 minutes or so). Note that we don’t and won’t “manage” people to this number directly in any meaningful way; this is simply a benchmark for reference. Our philosophy on metrics-based management is that stats should suggest the right questions to ask; they’re not the answer in and of themselves. Context is essential to understanding and appropriately applying objective findings.

What We Offer

  • Competitive compensation package
  • A flexible and supportive environment
  • Dedicated learning days and quarterly hackweeks
  • Comprehensive healthcare package provided by Medicover
  • SZÉP card and other fringe benefits

About the company

In Bridge, we believe People Matter Most. We are looking forward to hiring awesome people and encouraging them to be themselves. We know that the more diverse we are, the more diverse our ideas will be — and as we openly welcome those ideas, our environment gets better and our business grows stronger.

Bridge is part of Learning Technologies Group plc (LTG).

For more information, visit https://www.getbridge.com

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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+30d

API Support Engineer

Daxko600 University Park Pl, Birmingham, AL 35209, USA, Remote
apicssjavascript

Daxko is hiring a Remote API Support Engineer

Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

The API Services Engineer is responsible for inbound API-related cases from Customer Service; determine the root cause and either resolve or escalating to other team members or teams as required. This position is the communication champion between Customer Service, services, development, and TechOps to ensure system wide incidents or issues are known and case resources coordinated.

In this role, you will...

  • Help our clients integrate with our application program interface (API)
  • Resolve and triage tickets escalated from Customer Service teams
  • Effectively communicate with internal and external customers
  • Be able to discuss API features, functionality, and integration with various people within an organization (from developers to CEOs)
  • Investigate, diagnose, and solve system issues via research and testing.
  • Be comfortable using coding samples and snippets of code to communicate with developer clients
  • Learn the API product in depth to be able to answer product knowledge on the fly
  • On-call rotation on API Support

Qualifications

  • Ability to master our API's functionality
  • Creatively apply our API functionality to solve the use case
  • Strong interpersonal and communication skills
  • Strong computer and multi-tasking skills
  • Ability to work cross-functionally and maintain exceptional cross-team communication
  • Train and teach others how to use product(s)
  • Ability to identify an alternative approach that might help trainees who are having difficulties
  • Strong analytical and problem-solving skills
  • Ability to work independently; take initiative
  • Excellent time management skills with a proven ability to meet deadlines
  • Able to maintain professionalism and act with integrity

Preferred Education and Experience:

  • Bachelor’s Degree in Business, Computer Science or related field
  • Technical Services experience preferred
  • Knowledge of or experience with web technologies (HTML, CSS, Javascript, etc.)

Additional Information

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

  • Flexible paid time off 
  • Affordable health insurance options
  • 8 paid holidays + 1 floating holiday
  • Monthly fitness reimbursement
  • 401(k) matching
  • Casual work environment
  • Plenty of free food and caffeine

All your information will be kept confidential according to EEO guidelines.

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+30d

Associate Support Engineer (EMEA) P

MariaDB Corporation AbUnited Kingdom Remote
mariadbpostgressqloracleDesignmongodbjavac++mysqllinuxpython

MariaDB Corporation Ab is hiring a Remote Associate Support Engineer (EMEA) P

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

As a MariaDB Associate Technical Support Engineer, you directly interface with our customers each and every day to help their business, users and customers succeed and grow.

Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They also use other open source technologies, operating systems, Linux and Windows. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.

We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.

Responsibilities

As a MariaDB Associate Technical Support Engineer you are vital to a customer’s success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.

Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends and holidays, however, we leverage our global team to minimize this impact as much as possible.

If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, and you enjoy challenges, then join the MariaDB Technical Support team today.

Qualifications

  • Passion for serving customers and solving technical problems
  • Expert knowledge of MariaDB/MySQL and related tools
  • Experience in a 24×7 support environment
  • Strong knowledge of SQL query writing and optimization
  • Strong knowledge of database design, administration and architecture
  • In-depth knowledge of various high availability environments and technologies
  • Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
  • Very strong troubleshooting and problem-solving skills
  • Comfortable working remotely
  • Excellent written and spoken English communication skills

Bonus Experience and Skills

  • Prior MariaDB, Percona or MySQL support engineer experience
  • Previous experience working remotely
  • Proficient in one or more scripting languages (Bash, Python, Go, etc.)
  • Sysadmin experience (Linux, Windows, etc.)
  • Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
  • Contributions to open source software in the MariaDB/MySQL ecosystem
  • Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand (previously ClustrixDB), etc.
  • Proficient with virtualization software (Xen, VirtualBox, VMware, etc.)
  • Experience with cloud offerings and environments
  • Experience with automation tool sets
  • Experience with containers
  • MariaDB/MySQL monitoring software experience
  • MariaDB and/or MySQL certifications

Location

Remote – United Kingdom

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.

How to Apply

If you are interested in this position, please submit your application along with your resume/CV.

MariaDB does not sponsor work visas or relocation.

MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MariaDB is an equal opportunities employer.

See more jobs at MariaDB Corporation Ab

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+30d

Associate Support Engineer (Australia)

MariaDB Corporation AbAustralia Remote
mariadbpostgressqloracleDesignmongodbjavac++mysqllinuxpython

MariaDB Corporation Ab is hiring a Remote Associate Support Engineer (Australia)

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

As a MariaDB Associate Technical Support Engineer, you directly interface with our customers each and every day to help their business, users and customers succeed and grow.

Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They also use other open source technologies, operating systems, Linux and Windows. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.

We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.

Responsibilities

As a MariaDB Associate Technical Support Engineer you are vital to a customer’s success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.

Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends and holidays, however, we leverage our global team to minimize this impact as much as possible.

If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, and you enjoy challenges, then join the MariaDB Technical Support team today.

Qualifications

  • Passion for serving customers and solving technical problems
  • Expert knowledge of MariaDB/MySQL and related tools
  • Experience in a 24×7 support environment
  • Strong knowledge of SQL query writing and optimization
  • Strong knowledge of database design, administration and architecture
  • In-depth knowledge of various high availability environments and technologies
  • Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
  • Very strong troubleshooting and problem-solving skills
  • Comfortable working remotely
  • Excellent written and spoken English communication skills

Bonus Experience and Skills

  • Prior MariaDB, Percona or MySQL support engineer experience
  • Previous experience working remotely
  • Proficient in one or more scripting languages (Bash, Python, Go, etc.)
  • Sysadmin experience (Linux, Windows, etc.)
  • Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
  • Contributions to open source software in the MariaDB/MySQL ecosystem
  • Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand (previously ClustrixDB), etc.
  • Proficient with virtualization software (Xen, VirtualBox, VMware, etc.)
  • Experience with cloud offerings and environments
  • Experience with automation tool sets
  • Experience with containers
  • MariaDB/MySQL monitoring software experience
  • MariaDB and/or MySQL certifications

Location

Remote – Australia

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.

How to Apply

If you are interested in this position, please submit your application along with your resume/CV.

MariaDB does not sponsor work visas or relocation.

MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MariaDB is an equal opportunities employer.




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+30d

C#/.NET DevOps Support Engineer (Remote)

VendavoHouston, TX, USA, Remote
sqlmobilec++c#

Vendavo is hiring a Remote C#/.NET DevOps Support Engineer (Remote)

Company Description

Vendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide.  Vendavo solutions (On-premise, Mobile and SaaS) include comprehensive pricing analysis, optimization, price setting, and deal execution capabilities that help companies improve profits through the art of science and big data.  Leading companies across chemicals, high-tech, industrial manufacturing, and distribution industries leverage Vendavo solutions to drive higher profits.  We’re making a difference in business, and we’re looking for energetic, experienced, and talented professionals to grow our team. If you are someone who is driven to make a global impact and believes in a culture of mutual respect, then you need to join us here at Vendavo!

We collaborate with our customers like few others in our industry.  That’s how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and – most importantly – people.

It doesn’t stop with unlocking opportunities for customers: We’re committed to creating growth, opportunity, diversity, and inclusion for our employees, too.

Our team is growing. You will too.

Job Description

We’re a growing team, and as we scale, so does our need for focus on growing our SaaS platform. The ideal candidate must display excellent problem-solving skills with demonstrated interpersonal and organization abilities.

The Opportunity:  We are looking for a skilledSupport Engineer (C#/.NET DevOps Engineer) who will be joining a people-focused company that helps customers solve technical issues related to the Vendavo pricing and margin management application suite. This is a customer-facing position requiring good communication skills, independent thinking and strong problem-solving skills and the ability to stay organized under continuous workload without discernible project milestones. 

  • Work with our customers’ admins to solve their issues, address their questions and make sure that they get bugs fixed
  • Coordinate with our developers and oversee customer bug reports as they get resolved
  • Assist our configuration engineers and other teams with problems they may find
  • Provide with the assistance via remote desktop sessions

Qualifications

  • Open to learning the pricing domain and understanding the business and needs of our customers
  • Proactive personality and team player – shares experiences, helps, listens
  • Customer-orientation
  • Possess a strong sense of quality
  • Knowledge of T-SQL, XML/XSD/XSL, SQL databases and familiar with MSSQL
  • Passionate about DevOps
  • Familiar with C#/.NET and Windows Server

Additional Information

  • Competitive base salary + bonus
  • Comprehensive health benefits including medical and dental
  • Unlimited paid time off
  • Flexible working hours

 

All your information will be kept confidential according to EEO guidelines.

Accommodations

Vendavo is an inclusive community, and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please contact your recruiter with your request. Your message will be confidential, and we will be happy to assist you.

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+30d

Service Quality Support Engineer, Experian Consumer Services (remote)

Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote
agileDesignjavaelasticsearchpythonAWS

Experian is hiring a Remote Service Quality Support Engineer, Experian Consumer Services (remote)

Company Description

About us, but we’ll be brief
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian Consumer Services (ECS) – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services (ECS) has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

Job Description

What you'll be doing
Experian is looking for a talented Quality Support Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies. You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian’s delivery of service to consumers. This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud.

Support Engineers investigate the root cause of product issues, we quantify their scope and impact and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.

The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment. The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages. The Service Quality Team uses this experience to develop and improve testing, automation, measurement and monitoring in order to prevent such incidents from happening in the first place. Service Quality has ambitious and aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are made up of inquisitive, puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems.

Responsibilities:

  • Hands-on active collaboration as core member of the service quality team improving the platform’s delivered service
  • Incident ownership from first symptom to their eventual resolution
  • Troubleshoot CPD data source connectivity and batch processing incidents.
  • Perform root cause analysis, documented and managed thoroughly using internal incident management tools
  • Simulate or recreate incident details to debug complex platform issues and decode underlying business logic.
  • Design and develop tightly integrated monitoring solutions for the consumer permissioned platform for continuous evaluation with an emphasis on stability and performance.
  • Document troubleshooting and problem resolution steps thoroughly
  • Produce clear and complete root cause analysis and impact analysis reports.
  • Participate in on call rotation, including some week end support and hand-off of issues between onsite and offshore.
  • Diligently observe and maintain Standards for Regulatory Compliance and Information Security
  • As part of the responsibilities for this role, you will understand and readily support Experian’s established corporate business practices, policies, internal controls, and procedures designed to create value and minimize risk.

Qualifications

What your background looks like

  • 4+ years of experience supporting a commercial online software based product, including troubleshooting, validation, testing and analysis.
  • Recent cloud technology experience, preferably AWS (Fargate, S3, RDS, Lambda)
  • Experience with log and application management tools such as: Splunk, Cloudwatch, DataDog
  • Hands-on experience with test automation tooling, frameworks and principles
  • Extensive experience gathering and assessing specifications and requirements.
  • Comfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projects.
  • High degree of expertise and experience in Communication (verbal & written) and Negotiation skills\Documentation Skills

Preferences:

  • Experience supporting product development for financial services businesses.
  • Experience supporting data science efforts and machine learning systems
  • Extensive experience building systems supporting financial services businesses
  • Familiarity creating and using Docker/Kubernetes/OpenShift
  • Security and privacy compliance (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.) experience a plus
  • Knowledge and/or use of DDA, FDX, OFX, and/or FIX
  • Hands-on experience with Snowflake, Kafka, ElasticSearch is highly desirable
  • Recent hands-on Experience building supporting commercial systems managing PII, secure or sensitive data and transactions including server-side development developing APIs including REST/JSON APIs

Perks

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • 15 days’ of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
  • Competitive pay and comprehensive benefits package, with a bonus target of 15%.
  • Flexible work schedule and relaxed dress code.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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+30d

Senior IT Executive Support Engineer San Jose CA or Sacramento CA

SolidigmSanta Clara, CA, USA, Remote
Bachelor's degreeDesignmobile

Solidigm is hiring a Remote Senior IT Executive Support Engineer San Jose CA or Sacramento CA

Company Description

Background:

Join a new multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry.

Solidigm is headquartered in San Jose, California, with aspirations to conduct an IPO and become a publicly traded U.S. company under the CEO, Rob Crooke’s, vision. Solidigm combines elements of an established, successful Silicon Valley technology company with the spirit, agility, and entrepreneurial mindset of a start-up.

In addition to the U.S. headquarters and other facilities in the U.S., the company has a significant international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies and will soon be the second largest NAND memory company in the world by revenue.  

At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. Although we may speak different languages and represent diverse backgrounds, we are ‘One Team’ that strives to accomplish Solidigm’s vision and mission to be the go-to partner for optimized data storage solutions. Our goal is simple: Grow at an unprecedented rate and become the best memory solutions company in the world.

You can be part of the takeoff of a fast-growing business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world.

This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture: be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

Job Description

We are looking to fill roles in Sacramento/Folsom and San Jose/ Santa Clara areas. This is an in office role. 

This role will provide executive level support and problem resolution with a high degree of customer service, technical expertise, and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users.

Responsibilities:

·         Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact

  • Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
  • Demonstrate high level customer satisfaction and maintain industry-leading support levels
  • Stay up to date on new technologies and trends; deploy new technology and services
  • Research, test and evaluate some of the newest tech in the industry
  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Install, configure, and troubleshoot desktops, laptops and mobile devices
  • Provide concierge level support for SLT members supporting various technologies and working in conjunction with internal support and engineering teams
  • Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Maintain documentation for all Helpdesk and end user processes and procedures pertaining to VIP/Senior Management
  • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
  • Perform meeting setups and “take downs”
  • Act as a resource for projects and engineering teams/tasks
  • Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”

Qualifications

Education/Experience:

  • Bachelor's degree in computer science or engineering and 5 years of IT experience supporting Senior Leaders / VIP users.
  • In lieu of a degree, 7 years of IT experience supporting Senior Leaders / VIP users.
  • Extensive knowledge of operating systems such as Windows 7/10, Mac OS and/or Linux.
  • Extensive experience with TCP/IP and troubleshooting network issues.
  • Experience supporting Office 365 applications.
  • Experience with management tools such as SCCM, Parallels and/or JAMF.
  • Networking skills required.

Key Skills:

  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Extensive knowledge of operating systems such as Windows, Mac OS and/or Linux.
  • Experience supporting Office 365 applications.
  • Experience with management tools such as Ivanti, Intune, Parallels and/or JAMF.

 

Soft Skills:

  • Excellent communication and negotiation skills to all levels of the organization.
  • Ability to understand customer needs, negotiate complex issues and total value offerings to our customers.
  • Ability to work with a wide variety of technical & non-technical staff.
  • Self-motivated and able to work with little supervision or direction.
  • Strong leadership presence, interpersonal and communication skills (written and oral).
  • Ability to work under pressure and prioritize work.
  • Passion for technology and strong bias for action and results oriented. Previous project management experience.
  • Experience developing automation solutions such as PowerShell, VBScript, etc. for repetitive tasks.
  • Have knowledge and understanding of security and compliance standards.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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+30d

L2 Support Engineer (Solidgate-fintech)

GenesisUkraine Remote
Commercial experienceapi

Genesis is hiring a Remote L2 Support Engineer (Solidgate-fintech)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

At Solidgate, we build a state-of-the-art fintech product that helps businesses accept payments and ensure a smooth purchase experience for their clients. One-click or recurring payments, we believe no company should struggle over those things. So we make them easy.

Where we are now:
• A unified payments platform
• 50+ payment methods in one suite
• 15m+ transactions per month
• 100+ companies went global thanks to Solid
• 170% annual growth

With fintech on the rise, the future is promising. By joining Solid, you don’t simply join a company — you join the future.

We are looking for an L2 Support Engineer, who is an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization. We are developing the best payment processing solution around the world.

What you will do:
— contact with merchants to solve their technical problems in the integration process;
— answering product-related queries in a timely manner;
— maintenance and support of corporate wiki for merchants in English;
— maintaining customer relationships and ensuring customer satisfaction;
— support API documentation in English.

We’re looking for someone who has:
— at least 1 year of commercial experience in the technical support field;
— good technical and product knowledge;
— excellent communication and interpersonal skills;
— good critical thinking and problem-solving skills;
— English level — Upper-intermediate +.

Will be an advantage:
— experience with payments/payment services.

What we offer:

Great goal. We’re a forward-thinking company with a very specific goal to create the strongest fintech product on the market. And we want you to be the person behind it.

The product that inspires you. We don’t walk the beaten path, we create our own. Solid is a complex and innovative payments platform built from scratch, so it’s the best place to experiment, take on challenges, and create something that hasn’t existed before.

People to learn from. At Solid, you’ll work alongside ambitious high achievers, folks who insist on doing their best work to break new ground in fintech. Believe us, you want them around.

Make an impact. Work in a place where things constantly move — because you move them. Although Solid has been around for 5 years, we’re one of those companies where you can still openly discuss new features with the CEO, pitch your boldest ideas, and participate in the product life cycle.

Personal development plan. You are not just the next hire, you are the person who can make a real change. So we’ll do everything possible to help you grow professionally. We grow fast, and as long as you stay enthusiastic and inspired — you’ll grow fast with us.

Comprehensive benefits. Flexible working hours with the ability to work remotely or in the office, free meals, medical insurance, education, and many other things that make you feel comfortable at work and outside of work.

NASA uses Perseverance to explore Mars. We use perseverance to stay on Earth and build one of the best fintech products the world has ever heard of.

Are you in?

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+30d

Support Engineer/Senior Support Engineer (UK)

MariaDB Corporation AbUnited Kingdom Remote
mariadbpostgressqloracleDesignmongodbjavac++mysqllinuxpython

MariaDB Corporation Ab is hiring a Remote Support Engineer/Senior Support Engineer (UK)

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

As a MariaDB Technical Support Engineer, you directly interface with our customers each and every day. You directly help their business, users and customers to succeed and grow.

Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They use other open source technologies, Linux, Windows and other operating systems. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.

We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.

Responsibilities

As a MariaDB Technical Support Engineer you are vital to a customers’ success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.

Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however, we leverage our global team to minimize this impact as much as possible.

If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, if you enjoy challenges, then join the MariaDB Technical Support team today.

Qualifications

  • Passion for serving customers and solving technical problems
  • Expert knowledge of MariaDB/MySQL and related tools
  • Experience in a 24×7 support environment
  • Strong knowledge of SQL query writing and optimization
  • Strong knowledge of database design, administration and architecture
  • In-depth knowledge of various high availability environments and technologies
  • Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
  • Very strong troubleshooting and problem-solving skills
  • Comfortable working remotely
  • Excellent written and spoken English communication skills

Bonus Experience and Skills

  • Prior MariaDB, Percona, or MySQL support engineer experience
  • Previous experience working remotely
  • Proficient in one or more scripting language (Bash, Python, Go, etc.)
  • Sysadmin experience (Linux, Windows, etc.)
  • Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
  • Contributions to open source software in the MariaDB/MySQL ecosystem
  • Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand (previously ClustrixDB), etc.
  • Proficient with virtualization software (Xen, VirtualBox, VMware, etc.)
  • Experience with cloud offerings and environments
  • Experience with automation tool sets
  • Experience with containers
  • MariaDB/MySQL monitoring software experience
  • MariaDB and/or MySQL certifications

Location

Remote - United Kingdom

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.

How to Apply

If you are interested in this position, please submit your application along with your resume/CV.

MariaDB does not sponsor work visas or relocation.

MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MariaDB is an equal opportunities employer.

See more jobs at MariaDB Corporation Ab

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+30d

L1 Support Engineer - Hungary

LTGBudapest, HU Remote
agile

LTG is hiring a Remote L1 Support Engineer - Hungary

The Bridge Technical Support group is responsible for providing technical assistance to the end-users of Bridge. Technical Support Representatives support end-users, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.

What you will be doing:

  • Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
  • Impersonate the Yoda voice during downtime.

When working tickets:

  • Validate and clarify the issue reported
  • Answer how-to questions
  • Fix end-user issues that are resolvable through the Bridge user interface
  • Replicate, troubleshoot, and describe simple bugs
  • Keep thorough, clear, and complete records in the ticketing system of all actions taken
  • Escalate tickets not resolvable at the L1 level to the L2 Support team
  • Levitate desk chair across the room.
  • Be friendly, efficient, and dependable, and always provide timely updates to users
  • When assigned, create documentation of Support processes
  • Perform other duties as assigned by supervisor
  • Other duties as assigned by supervisor (such as locating Waldo or Carmen Sandiego).

Here is what you will need to know/have:

  • High School diploma
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment
  • Jedi force-push and mind-trick
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
  • Ability to handle clients professionally during all interactions
  • Strong written and verbal communication skills
  • Sense of humor. Like a really funny one.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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+30d

Senior IT Executive Support Engineer (remote)

SolidigmSanta Clara, CA, USA, Remote
Bachelor's degreeDesignmobile

Solidigm is hiring a Remote Senior IT Executive Support Engineer (remote)

Company Description

Background:

Join a new multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry.

Solidigm is headquartered in San Jose, California, with aspirations to conduct an IPO and become a publicly traded U.S. company under the CEO, Rob Crooke’s, vision. Solidigm combines elements of an established, successful Silicon Valley technology company with the spirit, agility, and entrepreneurial mindset of a start-up.

In addition to the U.S. headquarters and other facilities in the U.S., the company has a significant international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies and will soon be the second largest NAND memory company in the world by revenue.  

At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. Although we may speak different languages and represent diverse backgrounds, we are ‘One Team’ that strives to accomplish Solidigm’s vision and mission to be the go-to partner for optimized data storage solutions. Our goal is simple: Grow at an unprecedented rate and become the best memory solutions company in the world.

You can be part of the takeoff of a fast-growing business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world.

This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture: be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

Job Description

This role will provide executive level support and problem resolution with a high degree of customer service, technical expertise, and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users.

Responsibilities:

·         Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact

  • Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
  • Demonstrate high level customer satisfaction and maintain industry-leading support levels
  • Stay up to date on new technologies and trends; deploy new technology and services
  • Research, test and evaluate some of the newest tech in the industry
  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Install, configure, and troubleshoot desktops, laptops and mobile devices
  • Provide concierge level support for SLT members supporting various technologies and working in conjunction with internal support and engineering teams
  • Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Maintain documentation for all Helpdesk and end user processes and procedures pertaining to VIP/Senior Management
  • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
  • Perform meeting setups and “take downs”
  • Act as a resource for projects and engineering teams/tasks
  • Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”

Qualifications

Education/Experience:

  • Bachelor's degree in computer science or engineering and 5 years of IT experience supporting Senior Leaders / VIP users.
  • In lieu of a degree, 7 years of IT experience supporting Senior Leaders / VIP users.
  • Extensive knowledge of operating systems such as Windows 7/10, Mac OS and/or Linux.
  • Extensive experience with TCP/IP and troubleshooting network issues.
  • Experience supporting Office 365 applications.
  • Experience with management tools such as SCCM, Parallels and/or JAMF.
  • Networking skills required.

Key Skills:

  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Extensive knowledge of operating systems such as Windows, Mac OS and/or Linux.
  • Experience supporting Office 365 applications.
  • Experience with management tools such as Ivanti, Intune, Parallels and/or JAMF.

 

Soft Skills:

  • Excellent communication and negotiation skills to all levels of the organization.
  • Ability to understand customer needs, negotiate complex issues and total value offerings to our customers.
  • Ability to work with a wide variety of technical & non-technical staff.
  • Self-motivated and able to work with little supervision or direction.
  • Strong leadership presence, interpersonal and communication skills (written and oral).
  • Ability to work under pressure and prioritize work.
  • Passion for technology and strong bias for action and results oriented. Previous project management experience.
  • Experience developing automation solutions such as PowerShell, VBScript, etc. for repetitive tasks.
  • Have knowledge and understanding of security and compliance standards.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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+30d

Senior IT Executive Support Engineer

SolidigmSanta Clara, CA, USA, Remote
Bachelor's degreemobile

Solidigm is hiring a Remote Senior IT Executive Support Engineer

Job Description

This role will provide executive level support and problem resolution with a high degree of customer service, technical expertise, and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users.

Responsibilities:

·         Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact

  • Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
  • Demonstrate high level customer satisfaction and maintain industry-leading support levels
  • Stay up to date on new technologies and trends; deploy new technology and services
  • Research, test and evaluate some of the newest tech in the industry
  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Install, configure, and troubleshoot desktops, laptops and mobile devices
  • Provide concierge level support for SLT members supporting various technologies and working in conjunction with internal support and engineering teams
  • Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Maintain documentation for all Helpdesk and end user processes and procedures pertaining to VIP/Senior Management
  • Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
  • Perform meeting setups and “take downs”
  • Act as a resource for projects and engineering teams/tasks
  • Follow up on key users' requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”

Qualifications

Education/Experience:

  • Bachelor's degree in computer science or engineering and 5 years of IT experience supporting Senior Leaders / VIP users.
  • In lieu of a degree, 7 years of IT experience supporting Senior Leaders / VIP users.
  • Extensive knowledge of operating systems such as Windows 7/10, Mac OS and/or Linux.
  • Extensive experience with TCP/IP and troubleshooting network issues.
  • Experience supporting Office 365 applications.
  • Experience with management tools such as SCCM, Parallels and/or JAMF.
  • Networking skills required.

Key Skills:

  • Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
  • Provide continuous communication with users on progress and completion of requests/issue resolution
  • Extensive knowledge of operating systems such as Windows, Mac OS and/or Linux.
  • Experience supporting Office 365 applications.
  • Experience with management tools such as Ivanti, Intune, Parallels and/or JAMF.

 

Soft Skills:

  • Excellent communication and negotiation skills to all levels of the organization.
  • Ability to understand customer needs, negotiate complex issues and total value offerings to our customers.
  • Ability to work with a wide variety of technical & non-technical staff.
  • Self-motivated and able to work with little supervision or direction.
  • Strong leadership presence, interpersonal and communication skills (written and oral).
  • Ability to work under pressure and prioritize work.
  • Passion for technology and strong bias for action and results oriented. Previous project management experience.
  • Experience developing automation solutions such as PowerShell, VBScript, etc. for repetitive tasks.
  • Have knowledge and understanding of security and compliance standards.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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+30d

L1 Support Engineer (Gomo) HUN, Remote

LTGBudapest, HU Remote
agile

LTG is hiring a Remote L1 Support Engineer (Gomo) HUN, Remote

The Bridge Technical Support group is responsible for providing technical assistance to the end-users of Bridge. Technical Support Representatives support end users, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.

What you will be doing:

  • Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
  • Impersonate the Yoda voice during down time.
  • When working tickets:
  • Validate and clarify the issue reported
  • Answer how-to questions
  • Fix end-user issues that are resolvable through the Bridge user interface
  • Replicate, troubleshoot, and describe simple bugs
  • Keep thorough, clear, and complete records in the ticketing system of all actions taken
  • Escalate tickets not resolvable at the L1 level to the L2 Support team
  • Levitate desk chair across the room.
  • Be friendly, efficient, and dependable, and always provide timely updates to users
  • When assigned, create documentation of Support processes
  • Perform other duties as assigned by supervisor
  • Other duties as assigned by supervisor (such as locating Waldo or Carmen Sandiego).

Here is what you will need to know/have:

  • High School diploma
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment
  • Jedi force-push
  • Jedi mind-trick
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
  • Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
  • Ability to handle clients professionally during all interactions
  • Strong written and verbal communication skills
  • Sense of humor. Like a really funny one.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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+30d

Service Quality Support Engineer, Consumer Services (remote)

Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote
agileDesignjavaelasticsearchpythonAWS

Experian is hiring a Remote Service Quality Support Engineer, Consumer Services (remote)

Company Description

About us, but we’ll be brief

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.

Experian Consumer Services (ECS) – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services (ECS) has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

Job Description

Experian is looking for a talented Quality Support Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies. You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian’s delivery of service to consumers. This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud.

Support Engineers investigate the root cause of product issues, we quantify their scope and impact and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.

The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment. The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages. The Service Quality Team uses this experience to develop and improve testing, automation, measurement and monitoring in order to prevent such incidents from happening in the first place. Service Quality has ambitious and aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are made up of inquisitive, puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems.

Essential Duties/Responsibilities:

  • Hands-On active collaboration as core member of the service quality team improving the platform’s delivered service
  • Incident ownership from first symptom to their eventual resolution
  • Troubleshoot CPD data source connectivity and batch processing incidents.
  • Perform root cause analysis, documented and managed thoroughly using internal incident management tools
  • Simulate or recreate incident details to debug complex platform issues and decode underlying business logic.
  • Design and develop tightly integrated monitoring solutions for the consumer permissioned platform for continuous evaluation with an emphasis on stability and performance.
  • Document troubleshooting and problem resolution steps thoroughly
  • Produce clear and complete root cause analysis and impact analysis reports.
  • Participate in on call rotation, including some week end support and hand-off of issues between onsite and offshore.
  • Diligently observe and maintain Standards for Regulatory Compliance and Information Security
  • As part of the responsibilities for this role, you will understand and readily support Experian’s established corporate business practices, policies, internal controls, and procedures designed to create value and minimize risk.

Qualifications

Qualifications:

  • 4+ years of experience supporting a commercial online software based product, including troubleshooting, validation, testing and analysis.
  • Recent cloud technology experience, preferably AWS (Fargate, S3, RDS, Lambda)
  • Experience with log and application management tools such as: Splunk, Cloudwatch, DataDog
  • Hands-on experience with test automation tooling, frameworks and principles
  • Extensive experience gathering and assessing specifications and requirements.
  • Comfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projects.
  • High degree of expertise and experience in Communication (verbal & written) and Negotiation skills\Documentation Skills

 

Additional Preferred Experience:

  • Experience supporting product development for financial services businesses.
  • Experience supporting data science efforts and machine learning systems
  • Extensive experience building systems supporting financial services businesses
  • Familiarity creating and using Docker/Kubernetes/OpenShift
  • Security and privacy compliance (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.) experience a plus
  • Knowledge and/or use of DDA, FDX, OFX, and/or FIX
  • Hands-on experience with Snowflake, Kafka, ElasticSearch is highly desirable
  • Recent hands-on Experience building supporting commercial systems managing PII, secure or sensitive data and transactions including server-side development developing APIs including REST/JSON APIs

 

You may NOT enjoy this role or team, if you…

  • Are pessimistic about new technology
  • Prefer discussing theories more than conducting experiments
  • Loathe the idea of dressing up for Halloween
  • Want to focus only one thing at a time
  • Think deadlines and schedules are silly non-sense

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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+30d

Support Operations Center Engineer

Sonic Automotive4401 Colwick Rd, Charlotte, NC 28211, USA, Remote

Sonic Automotive is hiring a Remote Support Operations Center Engineer

Company Description

Sonic Automotive, Inc.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Our associates are happy to work here because:

  • We boast the lowest turnover in the industry.
  • We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
  • We are committed to developing and promoting within the company.
  • We are technology based - most jobs use IPads or IPhones that we provide.
  • Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
  • We encourage peer to peer teamwork and recognition.
  • Special benefits to purchasing and leasing a car.
  • Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Overview

The Support Operation Center Engineer I (SOC1) is a key member of the business technology production support team that provides 24/7/365 support through on premise and specific on call coverage schedules.  This professional will troubleshoot and support our associate’s critical incidents providing communication to the business for business impacting outages.  They are responsible to review all incidents to ensure timely resolution.  The SOC1 Engineer will be level 3 support for all custom, select 3rd party applications, network, IPT, PBX and infrastructure issues.  They will standardize, create and maintain support documentation (Knowledge Management) of the dealership systems and applications. 

 

Essential Functions

• Main Core Responsibilities:

o Critical Incident Management (communicating with business)

o Incident Management

o Tier 3 support on all network infrastructure & applications

o Knowledge Management

 

• Act as the coordinator on Critical Incidents to ensure timely resolution. 

• Provide appropriate communication to the business during critical, production impacting events as outlined by BT support process.

• Communicate with the technical teams as outlined in BT support process on all non-production impacting, critical events.

• Maintain outage notification logs and follow documented escalation procedures where appropriate.

• Serve as an Incident Coordinator watching aging tickets following the Incident Management Processes defined.

• Assist in monitoring that all tickets are following the necessary escalation path and are resolved quickly.

• Facilitate in the performance of root cause analysis to identify and recommend operational changes to the management team.

• Provide support and assistance for third level troubleshooting on all of Sonic’s applications, network infrastructure and triage to vendors or operations for higher level escalations.

• Assist in the documentation of all facets of technology including vendor documentation, circuit data, upkeep of dealership playbooks and knowledge base articles to ensure support success.

• Maintain Sonic Standard Monitoring Platform.

• Legacy PBX Support.

• LEC circuit ordering and provisioning.

• Windows server, O365, and Exchange troubleshooting.

• Exchange and O365 mail work.

• Comply with Change Management controls and guidelines.

 

Minimum Qualifications

• 3+ years of application support experience.

• 3+ years of Cisco IPT experience

• 3+ years of Firewall experience

• 3+ years of O365 / Exchange administration or support experience

• 3+ years of IT customer support experience

 

Desired Experience

• Knowledge of the technology support industry.

• Knowledge of company policies and procedures.

• Working knowledge of operational support escalation.

• Knowledge of ticketing systems. 

• Experience designing work flows or processes around mixed skill sets.

• Effective communication and strong interpersonal skills required.

• Must demonstrate tact and diplomacy.

• Flexibility and handling ambiguity required.

• Must possess strong problem solving and resolution skills.

• Knowledge and experience with Microsoft Office products including Word, Excel and Visio.

• Knowledge and experience with monitoring tool sets.

• Ability to provide excellent customer service whether internally or externally.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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+30d

Veeam Backup for Salesforce Support Engineer

Veeam8800 Lyra Dr, Columbus, OH 43240, USA, Remote
B2Bsalesforcegitjavapostgresql

Veeam is hiring a Remote Veeam Backup for Salesforce Support Engineer

Job Description

Veeam Backup for Salesforce is a comprehensive solution intended to back up and recover data of Salesforce CRM. The technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues. 

We are therefore looking for candidates that will offer support for Veeam Backupfor Salesforce.

Responsibilities:

  • Provide technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing;
  • Act as a technical focal point in relationships to fellow IT Professionals;
  • Research and troubleshoot customer problems and inquiries;
  • Update and work assigned cases in a timely manner;
  • Contribute to documentation to build Veeam’s knowledge base;
  • Technical documentation of all customer interactions accurately and within SLA in our CRM tool;
  • Contribute to documentation to build Veeam’s knowledge base;
  • Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.

Qualifications

 

  • Expertise and strong experience with Salesforce CRM Administration;
  • Preferred familiarity with concepts of JAVA, Web technologies, CRM, Git;
  • Preferred familiarity with PostgreSQL, Redhat Linux/CentOS 7/8;
  • Previous troubleshooting/administration experience is preferred;
  • Ability to quickly learn, understand and explain technical information;
  • Ability and desire to take ownership of client issues through resolution;
  • Excellent time management skills;

Additional Information

All your information will be kept confidential according to EEO guidelines.

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