Support Engineer Remote Jobs

3 Results

+30d

3rd Line Support Engineer

Your People PartnersSt. Helen's, United Kingdom, Remote
azure

Your People Partners is hiring a Remote 3rd Line Support Engineer

3rd Line Support Engineer

Based: Claughton St, St. Helens WA10 1SN


Do you have a good mix of 3rd-line IT support skills and a keen interest to continue developing your skills?

You know Windows Server, Office 365, Microsoft Azure like the back of your end?

Would you like to help drive the technical direction of a forward-thinking IT business?

Would you love to work within a small MSP team supporting SMEs with all their IT systems across the North West?

Let’s have a conversation about your next career move.


Who are we?

We provide IT services to businesses throughout the North West of England from our St. Helens’ based office. We are an experienced and well-established MSP and provide services to many of the region's law firms amongst others.

We're looking for an experienced 3rd Line Service Engineer to join our small, friendly service desk.


About you as our new 3rd Line Support Engineer

You will be responsible for:

  • Implementing technical solutions for client and internal projects.

  • Providing remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.

  • Onsite support and installation of hardware and software.

  • Specify, recommend, provide, configure, and implement many varied items of equipment i.e., cloud infrastructure (Azure), servers, desktops, etc. and supporting software in accordance with client requirements.

  • Mentoring and supporting other members of the team.

  • Contributing to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company.

  • Building and maintaining relationships with clients.

  • Liaising with 3rd party vendors and suppliers on behalf of clients.

We are looking for someone who is proactive, driven, and ready to take the lead and help drive the company’s growth and success.

You’re a resourceful person who loves to bring your own ideas to help improve our success and enjoys getting things done, on time and to an excellent standard.

If this sounds like you, we would love to hear from you!

See more jobs at Your People Partners

Apply for this job

+30d

SecOps Support Engineer - Zscaler (Remote)

Loginsoft Consulting LLCMountain View, CA Remote
agilelinuxpython

Loginsoft Consulting LLC is hiring a Remote SecOps Support Engineer - Zscaler (Remote)

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

SecOps Support Engineer - Zscaler (Remote)

Location: Mountain View, CA - 94041 (REMOTE)

Duration: 12 Months

Summary:

  • Working in an agile ecosystem, the SecOps Support Engineer comfortably uses their networking expertise and understanding of the dynamic environment with a variety of technologies, people, and processes to expediently troubleshoot and resolve Zscaler reported issues by asking the right questions in the right scenarios and engaging with the right technical groups as needed.
  • The successful candidate thrives on the challenge of troubleshooting, isolating, and resolving networking, systems, or applications related issues and has the uncanny ability to connect and communicate effectively and clearly with relevant groups from users to technical groups to management. S/he has the ability to develop creative solutions for systemic problems and is not afraid to propose them to management.
  • When not slaying or taming the Zscaler dragon, the candidate enjoys managing and perfecting the security ticket queue for reduction in count, adherence to SLAs, and accountability. Additionally, the SecOps Support Engineer ensures operational excellence by executing systems admin tasks using runbooks with the hopes of developing a better one if required or enhancing existing ones.

About the Role:

  • Ability to develop solutions for systemic problems
  • Instill fearless creativity and not afraid to propose innovative solutions to management
  • Effectively manage, triage, and resolve Zscaler support tickets escalated to the security team in a timely manner
  • Coordinate with users and relevant technical teams to troubleshoot escalated support issues
  • Provide Zscaler administrative duties such as configuring firewall and URL filtering policies via change control process
  • Assess and analyze configurations and alerts for tuning recommendations and/or for promotion key alert(s) to possible detection rules
  • Develop new runbooks and update existing support content
  • Provide weekly activity report and update monthly KRIs
  • Perform security systems administration tasks using existing runbooks
  • Perform security queue management via provided guidance
  • Other duties as assigned

Technical Skills:

  • Minimum 3-year of Zscaler Internet Access (ZIA) engineering and administration experience
  • Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Minimum 2-year of cybersecurity experience and familiarity with tools and processes such as SIEM, EDR, NDR, incident response, etc.
  • Experience with operating systems such as Macs, Windows, and Linux
  • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR, etc).
  • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
  • Working Knowledge of networking and security products and enterprise Network Infrastructure
  • Familiarity with Network Protocol Analyzers (tcpdump, Wireshark) o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc o VPN technologies such as IPSec and VPN clients o Scripting knowledge (SHELL, Python, Perl) would be appreciated
  • Zscaler certifications preferred, ZCCA-IA Security Specialist & Zscaler Certified Cloud Administrator - Internet Access

Soft Skills:

  • Excellent written and verbal communication skills
  • Excellent people engagement and teamwork
  • Think outside the box

Nice to Have:

  • Experience in incident response, threat triage, log analysis, and data correlation
  • Experience in cloud access security broker (CASB)
  • Experience in other Zscaler products such as ZDX, ZPA, etc
  • Experience or familiar with cloud security

You may also have:

  • Zscaler Certified TAC Associate - Internet Access (ZCTA-IA)
  • Zscaler Certified Cloud Professional - Internet Access (ZCCP-IA)
  • CompTIA Network+, CCNA, CCNP
  • Security+
  • Wireshark Certified Network Analyst

See more jobs at Loginsoft Consulting LLC

Apply for this job

+30d

SecOps Support Engineer (Remote)

Loginsoft Consulting LLCMountain View, CA Remote
agilelinuxpython

Loginsoft Consulting LLC is hiring a Remote SecOps Support Engineer (Remote)

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

SecOps Support Engineer

Location: Mountain View, CA - 94041 (REMOTE)

Duration: 12 Months

Summary:

  • Working in an agile ecosystem, the SecOps Support Engineer comfortably uses their networking expertise and understanding of the dynamic environment with a variety of technologies, people, and processes to expediently troubleshoot and resolve Zscaler reported issues by asking the right questions in the right scenarios and engaging with the right technical groups as needed.
  • The successful candidate thrives on the challenge of troubleshooting, isolating, and resolving networking, systems, or applications related issues and has the uncanny ability to connect and communicate effectively and clearly with relevant groups from users to technical groups to management. S/he has the ability to develop creative solutions for systemic problems and is not afraid to propose them to management.
  • When not slaying or taming the Zscaler dragon, the candidate enjoys managing and perfecting the security ticket queue for reduction in count, adherence to SLAs, and accountability. Additionally, the SecOps Support Engineer ensures operational excellence by executing systems admin tasks using runbooks with the hopes of developing a better one if required or enhancing existing ones.

About the Role:

  • Ability to develop solutions for systemic problems
  • Instill fearless creativity and not afraid to propose innovative solutions to management
  • Effectively manage, triage, and resolve Zscaler support tickets escalated to the security team in a timely manner
  • Coordinate with users and relevant technical teams to troubleshoot escalated support issues
  • Provide Zscaler administrative duties such as configuring firewall and URL filtering policies via change control process
  • Assess and analyze configurations and alerts for tuning recommendations and/or for promotion key alert(s) to possible detection rules
  • Develop new runbooks and update existing support content
  • Provide weekly activity report and update monthly KRIs
  • Perform security systems administration tasks using existing runbooks
  • Perform security queue management via provided guidance
  • Other duties as assigned

Technical Skills:

  • Minimum 3-year of Zscaler Internet Access (ZIA) engineering and administration experience
  • Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
  • Minimum 2-year of cybersecurity experience and familiarity with tools and processes such as SIEM, EDR, NDR, incident response, etc.
  • Experience with operating systems such as Macs, Windows, and Linux
  • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR, etc).
  • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
  • Working Knowledge of networking and security products and enterprise Network Infrastructure
  • Familiarity with Network Protocol Analyzers (tcpdump, Wireshark) o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Authentication systems such as LDAP, MS AD etc o VPN technologies such as IPSec and VPN clients o Scripting knowledge (SHELL, Python, Perl) would be appreciated
  • Zscaler certifications preferred, ZCCA-IA Security Specialist & Zscaler Certified Cloud Administrator - Internet Access

Soft Skills:

  • Excellent written and verbal communication skills
  • Excellent people engagement and teamwork
  • Think outside the box

Nice to Have:

  • Experience in incident response, threat triage, log analysis, and data correlation
  • Experience in cloud access security broker (CASB)
  • Experience in other Zscaler products such as ZDX, ZPA, etc
  • Experience or familiar with cloud security

You may also have:

  • Zscaler Certified TAC Associate - Internet Access (ZCTA-IA)
  • Zscaler Certified Cloud Professional - Internet Access (ZCCP-IA)
  • CompTIA Network+, CCNA, CCNP
  • Security+
  • Wireshark Certified Network Analyst

See more jobs at Loginsoft Consulting LLC

Apply for this job