Support Engineer Remote Jobs
45 Results
Logic20/20 Inc. is hiring a Remote End User Support Engineer
Company Description
We’re a six-time “Best Company to Work For,” where intelligent, talented people come together to do outstanding work—and have a lot of fun while they’re at it. Because we’re a full-service consulting firm with a diverse client base, you can count on a steady stream of opportunities to work with cutting-edge technologies on projects that make a real difference.
Logic20/20's Global Delivery Model creates a connected experience for Logicians across geographies. You'll have access to projects in different locations, the technology to support Connected Teams, and in-person and online culture events in our Connected Hub cities.
Job Description
Do you like helping people solve technical issues? Do you have a knack for creative problem solving? Can you balance figuring out workarounds with digging in to determine root causes? If the answer is yes, this may be the perfect opportunity for you. Logic20/20 is looking for an End User Support Engineer to join our Seattle-based team onsite.
In this role, you’ll provide essential technical support for both Logic20/20 personnel and our clients through managed service offerings. Your day-to-day tasks will involve supporting end users, helping manage the ticketing system, providing general IT troubleshooting, and handling hardware support. You’ll also provide network infrastructure support, website support, and SaaS solution administration. This is a great chance to have a positive impact on a variety of different areas in the company and build knowledge on the latest technologies along the way.
About the team
The Logic20/20 Information Technology team is a group of dynamic, highly adept, and social IT professionals who specialize in providing support both internally to Logic20/20 team members and to our global clients via managed service offerings. From learning new skills and streamlining operations, to helping others enhance capacity and build their knowledge base, the IT team’s efforts are critical to shaping the company’s day-to-day success.
About you
- You enjoy engaging with people and focus on providing a positive customer-facing experience
- You have a proactive mentality and the desire to quickly learn new technologies
- You are organized and can effectively multi-task
- You strive to make yourself and everyone around you better
- You are motivated and have a passion for technology
- You relish taking on new challenges
Qualifications
- 1+ years of experience in an IT support role
- Knowledge of TCP/IP concepts
- Foundation-level experience with Windows 10/11 operating systems
- Basic knowledge of OS X
We’d also be super-impressed if you have
- Experience with web content management systems, including JavaScript, HTML5, CSS, and PHP (Joomla preferred)
- Knowledge of Microsoft Power Platform (e.g. Power Automate, MS Dynamics)
- ITIL training and enterprise-level experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
Core Values
At Logic20/20, we are guided by three core values: Drive toward Excellence, Act with Integrity & Foster a Culture of We. These values were generated and agreed upon by our employees—and they help us pursue our goal of being one of the best companies to work for and to work with. Learn more at https://www.logic2020.com/company/our-values.
Equal Opportunity Statement
We believe that people should be celebrated: for their talents, ideas, and skills, but most of all, for what makes them unique. We prohibit harassment and/or discrimination based on age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.
To learn more about our DE&I initiatives, please visit: https://www.logic2020.com/company/diversity-equity-inclusion
About Logic20/20
To learn more about Logic20/20, please visit: https://www.logic2020.com/careers/life-at-logic
Privacy Policy
During the recruitment and hiring process, we gather, process, and store some of your personal data. We consider data privacy a priority. For further information, please view our company privacy policy.
See more jobs at Logic20/20 Inc.
Miratech is hiring a Remote L1/L2 Support Engineer
Company Description
What We Do
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
Job Description
We are looking for an L1/L2 Support Engineer to join our team and be involved in the project for the USA customer in the Finance Operations sector. The project includes L1/L2 support of Enterprise Data Warehouse, working per alerts and monitoring, within the defined SLA.
Responsibilities:
- Timely reaction to alerts
- Ability to follow support procedures and participation in procedures improvement
- Acknowledging alerts from the DWH system
- Creating tickets
- Implementing fixes of L1/L2 level
- Transferring the tasks to L3 level in case if they are not resolvable on L1/L2 level
- Monitoring the processes running
- Timely reaction if the processes are running out of schedule
- Identify bugs, issues, problems and timely report them to the team
Qualifications
- Knowledge of MS SQL
- Knowledge of SSIH
- Experience in technical support
- Understanding of SLA principles, following SLA required
- English - intermediate or upper
Additional Information
We offer
- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Flexible work schedule with a possibility for teleworking
- Corporate, social and cultural events
See more jobs at Miratech
Support Engineer/Senior Support Engineer EMEA
MariaDB Corporation Ab is hiring a Remote Support Engineer/Senior Support Engineer EMEA
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
As a MariaDB Technical Support Engineer, you directly interface with our customers each and every day. You directly help their business, users and customers to succeed and grow.
Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They use other open source technologies, Linux, Windows and other operating systems. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.
We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
Responsibilities
As a MariaDB Technical Support Engineer you are vital to a customers’ success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however, we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, if you enjoy challenges, then join the MariaDB Technical Support team today.
Qualifications
- Passion for serving customers and solving technical problems
- Expert knowledge of MariaDB/MySQL and related tools
- Experience in a 24×7 support environment
- Strong knowledge of SQL query writing and optimization
- Strong knowledge of database design, administration and architecture
- In-depth knowledge of various high availability environments and technologies
- Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
- Very strong troubleshooting and problem-solving skills
- Comfortable working remotely
- Excellent written and spoken English communication skills
Bonus Experience and Skills
- Prior MariaDB, Percona, or MySQL support engineer experience
- Previous experience working remotely
- Proficient in one or more scripting language (Bash, Python, Go, etc.)
- Sysadmin experience (Linux, Windows, etc.)
- Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
- Contributions to open source software in the MariaDB/MySQL ecosystem
- Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand (previously ClustrixDB), etc.
- Proficient with virtualization software (Xen, VirtualBox, VMware, etc.)
- Experience with cloud offerings and environments
- Experience with automation tool sets
- Experience with containers
- MariaDB/MySQL monitoring software experience
- MariaDB and/or MySQL certifications
Location
New Zeland
What’s in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your resume/CV.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB is an equal opportunities employer.
See more jobs at MariaDB Corporation Ab
Kwan is hiring a Remote Support Analyst Engineer
Company Description
As a Support Analyst Engineer at Kwan Tecnología, you will work in Top Silicon Valley companies. In this position you will work closely with a recognized leader program in Master Data Management (MDM) and a pioneer in data asset management, is an innovative, single solution for managing, governing, and consuming all shared data assets.
Job Description
As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity. Provide written and verbal consultation to debug customer related issues. Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department. Document all reported issues, individualized solutions, and product defects in the support call tracking system.
Qualifications
- Bachelor's degree or foreign equivalent in Computer Science or Engineering or related field.
- Fluent English (intermediate-advanced is mandatory)
- Strong troubleshooting and analytical skills Application servers such as WebLogic, Websphere, and JBoss.
- Programming/Support experience with Java.
- Experience using DML language in SQL or MySQL.
- XML, HTML, application servers, and Web services.
- Knowledge of SSL certificates.
- Strong OS knowledge of Windows and Linux.
Additional Information
Benefits:
Competitive Salary (above average).
Continuous training on e-learning platform.
Home Office 100%.
Major Incidents Health Insurance.
10 Vacation days per year from day one.
Lots of flexibility.
Laptop for your remote work.
Full benefits as per Federal & State Law.
Salary: 20,000 - 25,000 MXN monthly.
See more jobs at Kwan
Support Engineer Tier II/III|$75K-$85K + Bonus|Hybrid Philadelphia, PA
ITPros is hiring a Remote Support Engineer Tier II/III|$75K-$85K + Bonus|Hybrid Philadelphia, PA
Company Description
Join a 50 year old business technology solutions provider with 50+ employees as their Level II/III Support Engineer.
Compensation:
$70-$75K (for Levell II) / $80-$85K (for Level III) + Bonus
Benefits & Perks:
- 100% Remote (but must be local to the Philadelphia region - potential for customer site visits 3-4 times per year)
- 401K
- Medical Insurance
- Dental Insurance (company pays 100% of premium)
- Disability & Life Insurance (company pays 100% of premium)
- Flexible Spending Account
- PTO
Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.
Job Description
The Level II/III Support Engineer will:
Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
Consistently adhere to defined department policies & procedures for processing, escalating, notifying & closing tickets.
Troubleshoot & address second level support tickets.
Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles & other technical documentation.
Provide routine preventative maintenance tasks as defined by service level agreements.
Assist with client onboarding projects & other tasks/projects as assigned.
Assist with process improvements and service delivery on a continuing basis.
Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
Provide off-hours support for emergency calls as a member of an on-call rotation. (on-call rotation every 2 months) (time & a half for on-call)
Qualifications
Successful Level II/III Support Engineer applicants must have 4+ years of experience with Office 365, Windows Server, Azure, Citrix, and Active Directory.
Additional Qualifications:
- Must come from another MSP or IT Services company where they serve small to medium-sized businesses.
- Must have tech-related college/university degree.
- Must be local to the Philadelphia, PA region.
Additional Information
Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video/phone interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.
Interview Process:
- Round 1 = Phone/Video Interview w/IT Pros (15 minutes)
- Round 2 = 30-60 minute Interview w/Hiring Manager & Tech Team
- Round 3 = References + Decision
Brought To You By IT Pros
Awards: Best IT Recruitment Agency – Philadelphia, US Business News | Best Technology Staffing Recruitment Agency – Philadelphia, by CV Magazine | Best Employment Agency – Philadelphia, by Philadelphia Award Program | Largest Business Networking Association – Philadelphia, by Philadelphia Business Journal | 100 Top Companies with Remote Jobs – USA, by FlexJobs.
Support Engineer Level II/III|$75K-$85K + Bonus|100% Remote
ITPros is hiring a Remote Support Engineer Level II/III|$75K-$85K + Bonus|100% Remote
Company Description
Join a 50 year old business technology solutions provider with 50+ employees as their Level II/III Support Engineer.
Compensation:
$70-$75K (for Levell II) / $80-$85K (for Level III) + Bonus
Benefits & Perks:
- 100% Remote (but must be local to the Philadelphia region - potential for customer site visits 3-4 times per year)
- 401K
- Medical Insurance
- Dental Insurance (company pays 100% of premium)
- Disability & Life Insurance (company pays 100% of premium)
- Flexible Spending Account
- PTO
Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.
Job Description
The Level II/III Support Engineer will:
Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
Consistently adhere to defined department policies & procedures for processing, escalating, notifying & closing tickets.
Troubleshoot & address second level support tickets.
Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles & other technical documentation.
Provide routine preventative maintenance tasks as defined by service level agreements.
Assist with client onboarding projects & other tasks/projects as assigned.
Assist with process improvements and service delivery on a continuing basis.
Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
Provide off-hours support for emergency calls as a member of an on-call rotation. (on-call rotation every 2 months) (time & a half for on-call)
Qualifications
Successful Level II/III Support Engineer applicants must have 4+ years of experience with Office 365, Windows Server, Azure, Citrix, and Active Directory.
Additional Qualifications:
- Must come from another MSP or IT Services company where they serve small to medium-sized businesses.
- Must have tech-related college/university degree.
- Must be local to the Philadelphia, PA region.
Additional Information
Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video/phone interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.
Interview Process:
- Round 1 = Phone/Video Interview w/IT Pros (15 minutes)
- Round 2 = 30-60 minute Interview w/Hiring Manager & Tech Team
- Round 3 = References + Decision
Brought To You By IT Pros
Awards: Best IT Recruitment Agency – Philadelphia, US Business News | Best Technology Staffing Recruitment Agency – Philadelphia, by CV Magazine | Best Employment Agency – Philadelphia, by Philadelphia Award Program | Largest Business Networking Association – Philadelphia, by Philadelphia Business Journal | 100 Top Companies with Remote Jobs – USA, by FlexJobs.
Support Engineer/Senior Support Engineer Australia
MariaDB Corporation Ab is hiring a Remote Support Engineer/Senior Support Engineer Australia
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
As a MariaDB Technical Support Engineer, you directly interface with our customers each and every day. You directly help their business, users and customers to succeed and grow.
Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They use other open source technologies, Linux, Windows and other operating systems. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.
We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
Responsibilities
As a MariaDB Technical Support Engineer you are vital to a customers’ success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however, we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, if you enjoy challenges, then join the MariaDB Technical Support team today.
Qualifications
- Passion for serving customers and solving technical problems
- Expert knowledge of MariaDB/MySQL and related tools
- Experience in a 24×7 support environment
- Strong knowledge of SQL query writing and optimization
- Strong knowledge of database design, administration and architecture
- In-depth knowledge of various high availability environments and technologies
- Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
- Very strong troubleshooting and problem-solving skills
- Comfortable working remotely
- Excellent written and spoken English communication skills
Bonus Experience and Skills
- Prior MariaDB, Percona, or MySQL support engineer experience
- Previous experience working remotely
- Proficient in one or more scripting language (Bash, Python, Go, etc.)
- Sysadmin experience (Linux, Windows, etc.)
- Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
- Contributions to open source software in the MariaDB/MySQL ecosystem
- Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand (previously ClustrixDB), etc.
- Proficient with virtualization software (Xen, VirtualBox, VMware, etc.)
- Experience with cloud offerings and environments
- Experience with automation tool sets
- Experience with containers
- MariaDB/MySQL monitoring software experience
- MariaDB and/or MySQL certifications
Location
Singapore
What’s in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your resume/CV.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB is an equal opportunities employer.
See more jobs at MariaDB Corporation Ab
Totango is hiring a Remote Integrations Support Engineer
Location: Remote (East Coast U.S. preferred)
Minimum experience level: 2 years
If you love innovative, state-of-the-art technology and love helping customers succeed, you'll love working with us here at Totango!
We're looking for another great Integrations Support Engineer to assist our customers in their use of Totango's products and to ensure ongoing success with our rapidly growing company. This is a great role for someone who wants to build upon their technical abilities.
The Support Engineers are a key part of the Product Expert team. You will be the first-line for answering questions about a complex SaaS product and assisting in diagnosing logic errors in filtering mechanisms. You will become integral to the company and our customers, becoming more than just an expert in product support - you'll learn operations, integrations, QA skills, and deep product knowledge.
Your responsibilities:
- Diagnose integration issues, determine root cause, and fix the issue or escalate to the integrations development team
- Provide feedback to the integrations product and development teams on improving our integration tools
- Serve as the primary resource for integrations support
- Manage and provide first response to customer support inquiries
- Replicate and troubleshoot issues using a variety of tools
- Manage critical support issues realtime, internal and external communications
- Report issues to our Tier 2 & Tier 3 support teams
- Communicate clearly with customers about issues impacting their service
- Analyze issue priority & severity and communicate accordingly
- Update articles and document FAQs on public help center and / or internal wiki
- Execute internal processes to streamline and scale support
What makes you the right fit:
- Some flexibility to cover non-standard work hours as needed
- 2+ years SaaS experience
- Passion for customer service and helping others
- Strong focus on organization and detail
- Ability to distill complex concepts into layman's terms
- Interest in learning and challenging yourself every day
Technical Skills:
- Technical background, ideally with SaaS products and services
- Basic SQL skills
- Experience reading and searching logs
- Experience with ticketing systems such as Zendesk and Jira
- Basic API knowledge
- Experience with CRMs, ideally SFDC Admin Certification
- Experience managing or moderating a customer Knowledgebase
Big plus if you have the following:
- Coding experience in a programing language
- Familiarity with HTML / CSS
- Experience with 3rd party integrations
- Prior experience with user testing / QA
- Exposure to Customer Success
Tell us what makes you stand out!
- What do you like about engaging with customers?
- Why do you think you’ll be a good fit at Totango?
About Totango:
Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.
We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open office culture. If you know you're the right candidate, we would love to hear from you!
See more jobs at Totango
Miratech is hiring a Remote Genesys GAAP Support Engineer
Company Description
What We Do
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
Job Description
Our customer is a multinational financial services company. Currently, we`re looking for a Senior Genesys PS Consultant to join our team, who will help us working on solutions and implementing technologies that will improve user experience.
Responsibilities:
- Be the direct point of technical contact to provide high-quality consultancy for Genesys solutions to customers
- Provide Genesys GAAP support
- Develop and maintain integration and cloud solutions
- Design, create and/or troubleshoot and support Genesys products
- Develop, maintain, implement and support complex Contact Center solutions involving web services
- Contribute to the solution architectural design, amongst other disaster recovery and high availability
- Automation of deployment and migration tasks
- Conducting technical knowledge transfer sessions for members of customer teams and other Genesys PS Consultants
- Contribute to the Genesys contact center switchover to production state
Qualifications
- 3+ years of Genesys development experience in contact center solutions
- Knowledge of Genesys solutions and its products and technologies
- Hands-on experience in Genesys GAAP support
- Experience in communications with customers representatives
- Be able to understand and analyze business needs regarding call center implementation to develop, design and help deploy state-of-the-art call centre solutions.
- SDLC lifecycle for code deployments and experience working with git repositories
- Familiarity with implementation and release management.
- Experience with Waterfall and/or Agile methodologies
- Bachelor's degree in the relevant area
- Excellent soft skills, successful history of communication with customers
Additional Information
We offer
- Strong career opportunities for professionals
- A variety of international projects and mobility across projects
- Professional development support and professional certification opportunities
- Competitive compensation, advanced bonus systems
- Flexible work schedule with a possibility for teleworking
- Corporate, social and cultural events
See more jobs at Miratech
PoliteMail Software is hiring a Remote Support Engineer II - NH, AZ or FL
Company Overview
PoliteMail Software was launched in 2006 to measure Microsoft Outlook & Exchange mail messages. Focusing in on enterprise employee communications in 2012, the company has seen rapid growth, making the Inc.5000 list in 2018 and 2019 and having 27% of the largest US employers as customers. PoliteMail is Great Place To Work Certified and recently made the Deloitte Fast 500 in 2019 as well.
The company has an aggressive road map of new features, customer requests, and new product
Job Summary
The Support Engineer II is responsible for assisting clients with installing, configuring, and diagnosing issues with our software products, providing both pre-sale and post-sale technical advice and support to prospects and customers. The Support Engineer II may have the responsibility to securely access, manage, and update cloud servers and services for use by our customers. Working hours of 12:00 PM - 9:00 PM EST Monday - Friday.
Responsibilities and Duties:
- Provide Escalation Support for Level I who can't solve the issues
- Work on Projects for Clients - research, design, production, implementation
- Join in on some sales meetings with clients to be a technical adviser and solutions "person"
- Monitors status of open trouble tickets to ensure that service level agreements and timelines are being met
- Train lower-level support engineers
- Other duties as assigned
Qualifications and Skills
- 3+ years of technical work experience in professional environments supporting remotely
- Office 365, Azure - Cloud Technologies
- Windows Server and IIS, SQL Server
- Microsoft Desktop and Office experience
Benefits And Perks
Health Insurance
Dental Insurance
401k
Generous PTO & Company Holidays
Quarterly Company outings
See more jobs at PoliteMail Software
Support Engineer Tier II/III|$75K-$85K + Bonus|100% Remote
ITPros is hiring a Remote Support Engineer Tier II/III|$75K-$85K + Bonus|100% Remote
Company Description
Join a 50 year old business technology solutions provider with 50+ employees as their Level II/III Support Engineer.
Compensation:
$70-$75K (for Levell II) / $80-$85K (for Level III) + Bonus
Benefits & Perks:
- 100% Remote (but must be local to the Philadelphia region - potential for customer site visits 3-4 times per year)
- 401K
- Medical Insurance
- Dental Insurance (company pays 100% of premium)
- Disability & Life Insurance (company pays 100% of premium)
- Flexible Spending Account
- PTO
Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.
Job Description
The Level II/III Support Engineer will:
Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
Consistently adhere to defined department policies & procedures for processing, escalating, notifying & closing tickets.
Troubleshoot & address second level support tickets.
Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles & other technical documentation.
Provide routine preventative maintenance tasks as defined by service level agreements.
Assist with client onboarding projects & other tasks/projects as assigned.
Assist with process improvements and service delivery on a continuing basis.
Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
Provide off-hours support for emergency calls as a member of an on-call rotation. (on-call rotation every 2 months) (time & a half for on-call)
Qualifications
Successful Level II/III Support Engineer applicants must have 4+ years of experience with Office 365, Windows Server, Azure, Citrix, and Active Directory.
Additional Qualifications:
- Must come from another MSP or IT Services company where they serve small to medium-sized businesses.
- Must have tech-related college/university degree.
- Must be local to the Philadelphia, PA region.
Additional Information
Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video/phone interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.
Interview Process:
- Round 1 = Phone/Video Interview w/IT Pros (15 minutes)
- Round 2 = 30-60 minute Interview w/Hiring Manager & Tech Team
- Round 3 = References + Decision
Brought To You By IT Pros
Awards: Best IT Recruitment Agency – Philadelphia, US Business News | Best Technology Staffing Recruitment Agency – Philadelphia, by CV Magazine | Best Employment Agency – Philadelphia, by Philadelphia Award Program | Largest Business Networking Association – Philadelphia, by Philadelphia Business Journal | 100 Top Companies with Remote Jobs – USA, by FlexJobs.
Support Engineer Level II/III | $75K/$85K + Bonus | 100% Remote
ITPros is hiring a Remote Support Engineer Level II/III | $75K/$85K + Bonus | 100% Remote
Company Description
Join a 50 year old business technology solutions provider with 50+ employees as their Level II/III Support Engineer.
Compensation:
$70-$75K (for Levell II) / $80-$85K (for Level III) + Bonus
Benefits & Perks:
- 100% Remote (but must be local to the Philadelphia region - potential for customer site visits 3-4 times per year)
- 401K
- Medical Insurance
- Dental Insurance (company pays 100% of premium)
- Disability & Life Insurance (company pays 100% of premium)
- Flexible Spending Account
- PTO
Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.
Job Description
The Level II/III Support Engineer will:
Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
Consistently adhere to defined department policies & procedures for processing, escalating, notifying & closing tickets.
Troubleshoot & address second level support tickets.
Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles & other technical documentation.
Provide routine preventative maintenance tasks as defined by service level agreements.
Assist with client onboarding projects & other tasks/projects as assigned.
Assist with process improvements and service delivery on a continuing basis.
Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
Provide off-hours support for emergency calls as a member of an on-call rotation. (on-call rotation every 2 months) (time & a half for on-call)
Qualifications
Successful Level II/III Support Engineer applicants must have 4+ years of experience with Office 365, Windows Server, Azure, Citrix, and Active Directory.
Additional Qualifications:
- Must come from another MSP or IT Services company where they serve small to medium-sized businesses.
- Must have tech-related college/university degree.
- Must be local to the Philadelphia, PA region.
Additional Information
Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video/phone interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.
Interview Process:
- Round 1 = Phone/Video Interview w/IT Pros (15 minutes)
- Round 2 = 30-60 minute Interview w/Hiring Manager & Tech Team
- Round 3 = References + Decision
Brought To You By IT Pros
Awards: Best IT Recruitment Agency – Philadelphia, US Business News | Best Technology Staffing Recruitment Agency – Philadelphia, by CV Magazine | Best Employment Agency – Philadelphia, by Philadelphia Award Program | Largest Business Networking Association – Philadelphia, by Philadelphia Business Journal | 100 Top Companies with Remote Jobs – USA, by FlexJobs.
NRTC is hiring a Remote Support Engineer, CrowdFiber
Support Engineer
NRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated smart grid solutions, metering networks, next-generation energy, demand management, broadband, managed services, mobile and video. We are a dynamic, growing cooperative with more than 750 employees operating out of seven office locations.
JOB SUMMARY:
NRTC is seeking a Support Engineer to join our growing team. The Support Engineer will work closely with the Customer Success team to build new features, expand functionality of existing features, and fix bugs in the NRTC application. This position can be local to northwest Georgia or fully remote.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Resolve customer issues via email and video conferencing
Collaborate with Development and Customer Success teams to build new features and fix bugs
Create and update documentation based on customer interactions and best practices
Work alongside team members to define and shape the product goals, roadmap, priorities, and strategy based on your frontline knowledge of customer needs
Suggest and implement improvements to Support and Success workflows
Participate in regular rotations for weekday and weekend on-call coverage
Other duties as assigned
KNOWLEDGE AND EXPERIENCE:
Bachelors Degree in Computer Science or MIS or related field strongly preferred.
3+ years of experience
Note: How you developed your skills matters less than being able to demonstrate them. You will be tested on the skills listed on your CV that are relevant to our technology stack and business.
SKILLS AND ABILITIES:
Proficiency with the Ruby on Rails web framework
Familiarity with JavaScript frameworks such as VueJS and React
Familiarity with database technology such as PostgreSQL and Redis
Familiarity with templating system HAML and testing tool RSpec
Familiarity with HTML and CSS
Familiarity with Github
Proactive problem-solving skills and strong attention to detail
Docker experience (preferred)
PostGIS experience (preferred)
Leaflet or any other web mapping library experience (preferred)
Experience with customer support or support engineering
DNS configuration knowledge (preferred)
Familiarity with SMTP, SPF, DKIM, DMARC and other related email technologies (preferred)
Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties and skills. The order in which responsibilities, duties and skills are listed is not significant.
#zr
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Support Engineer/Senior Support Engineer APAC
MariaDB Corporation Ab is hiring a Remote Support Engineer/Senior Support Engineer APAC
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
As a MariaDB Technical Support Engineer, you directly interface with our customers each and every day. You directly help their business, users and customers to succeed and grow.
Our customers use MariaDB Server, MaxScale, Column Store, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They use other open source technologies, Linux, Windows and other operating systems. Their servers are deployed on premise, in the cloud, in virtual servers and containers and on physical servers.
We believe Technical Support is not just a job, but a calling. Our model is unconventional: we do not view Support as merely a “cost center”, the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
As a MariaDB Technical Support Engineer you are vital to a customers’ success in this challenging, complex, and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performing tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, if you enjoy challenges, then join the MariaDB Technical Support team today.
Qualifications
- Passion for serving customers and solving technical problems
- Expert knowledge of MariaDB/MySQL and related tools
- Experience in a 24×7 support environment
- Strong knowledge of SQL query writing and optimization
- Strong knowledge of database design, administration, and architecture
- In-depth knowledge of various high availability environments and technologies
- Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
- Very strong troubleshooting and problem-solving skills
- Comfortable working remotely
- Excellent written and spoken English communication skills
Bonus Experience and Skills
- Prior MariaDB, Percona, or MySQL Support Engineer experience
- Previous experience working remotely
- Proficient in one or more scripting language (bash, python, Go, etc.)
- Sysadmin experience (Linux, Windows, etc.)
- Working knowledge of other database systems (Oracle, MS SQL Server, Postgres, RDS/Aurora, MongoDB, etc.)
- Contributions to open source software in the MariaDB/MySQL ecosystem
- Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand (previously ClustrixDB), etc.
- Proficient with virtualization software (Xen, Virtualbox, VMware, etc.)
- Experience with cloud offerings and environments
- Experience with automation tool sets
- Experience with containers
- MariaDB/MySQL monitoring software experience
- MariaDB and/or MySQL certifications
See more jobs at MariaDB Corporation Ab
EVS Translations is looking for a Translation Support Engineer
German American Chambers of Commerce is hiring a Remote EVS Translations is looking for a Translation Support Engineer
We are offering the below permanent full-time position in our US Office with an option to work remotely as needed.
Translation Support Engineer (m/f/d) with German Knowledge
The translation orders from our customers are prepared in-house for our translators in a “translation-friendly” form.
Your responsibilities include:
- Transcription, closed captioning and optimization of subtitles
- Analysis and extraction of the texts to be translated and preparation for translation in our CAT tools (SDL Trados Studio, STAR Transit, Across, etc.)
- Creation and management of translation memories and term bases
- Layout adjustment of translation texts
- Formatting of translated texts before sending them back to the customer
- Translation projects with DTP programs (e.g. InDesign, Photoshop, Premiere, Illustrator, Acrobat)
- Preparation of a variety of different filetypes for translation (e.g. XML, INI, HTML)
- Professional and technical support for colleagues as well as training in CAT tools for new employees
For this responsible position as a bridge between our project management and our translation team.
These are qualities we look for:
- Excellent written and spoken English and German skills
- A degree with linguistic and/or IT focus
- Extensive experience using MS Office
- Experience with regex, macros and/or scripting languages is a plus
- Some initial experience with translation memory tools (e.g. SDL Trados Studio, STAR Transit) and DTP (e.g. Acrobat, InDesign)
- Good organizational skills, time-management, flexibility and assertiveness
YOUR ADVANTAGES
AT EVS TRANSLATIONS:
- An international and challenging work environment within EVS Translations
- A highly motivated global team
- Insurance for medical, dental, life, vision, long and short-term disability
- 16 vacation days, 10 company holidays, 5 sick days
- Pension plan benefits
As an international translation company with 150 employees – 50% being in-house translators and proofreaders – EVS Translations provides high-end multilingual language services for clients drawn from all sectors. Become part of the team and apply now!
EVS Translations GmbH
260 Peachtree Street NW
Atlanta, GA 30303
See more jobs at German American Chambers of Commerce
Senior Software Support Engineer - ETL
Insight Software is hiring a Remote Senior Software Support Engineer - ETL
Company Description
insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!
Job Description
As a Senior Software Support Engineer - ETL at insightsoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services, development teams and cloud operations to ensure quality service. If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Supporting Software Architect position at our company.
What will you do?
- Help manage and support Snaplogic (applications third party ETL tool)
- Work with a cloud-based Enterprise Performance Management application Tidemark - A work class Financial Budgeting and Forecast software
- Identify, analyze, and document product bugs and fixes relating to financial reporting, databases, application servers, and new technologies for product management and engineering teams
- Manage large amounts of incoming calls, emails, and chats regarding financial software support
- Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
- Meet personal and team call handling quotas
- Prioritize and resolve issues of the highest technical and business severity
- Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
- Keep accurate records of customer interactions by documenting them in Salesforce.com
- Maintain a working knowledge of all company products and technologies
How will you do it?
- Problem Solving – Possess strong critical thinking and problem-solving capabilities
- Team Work – Communicate effectively and operate in a team environment
- Customer Orientation – Dedicated to providing a high level of customer service
- Empathy – Understand the impact of customer issues
- Attention to Detail – Work carefully and quickly to resolve issues with little room for error
- Flexibility – Operate in a fast-paced environment
Qualifications
- Fluent English Speaker
- Bachelor’s degree in related discipline, Finance and Management Information System, Business Analyst combined with technical courses.
- 3 years background as a business analyst with advancing knowledge of supporting and managing database concepts, or solid 3 years of EPM support
- Understanding of database architecture concepts and how to navigate data lineage
- You have at least 3 years background with ETL tools, Snaplogic or other ETL tools
- SQL language proficiency - prefer postgres
- You have demonstrated independent problem solving skills and the ability to develop solutions to complex analytical/data-driven problems
- Ability to make sense of something complex
- Professional, courteous, and committed to providing amazing customer support
- Open-minded, positive, and keen to learn
- Great attitude, team player
- Willing to work flexible hours ( If West Coast you can have set hours)
Preferred qualifications:
- Knowledge of python, json and other scripting languages
- Rest API's
- Prior experience in a technical support role within a financial environment
- Experience using Salesforce.com and WebEx
Additional Information
All your information will be kept confidential according to EEO guidelines.
West Coast hours preferred but will accept other US regions on a rotating shift schedule. Support Hours in the US are 6am Eastern to 5pm Pacific. Rotating pager duty amongst 4 team members.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **
BlueVoyant is hiring a Remote MSS Client Support Engineer
MSS Client Support Engineer
This position can be a remote position but preferably near the College Park, MD or NYC office.
BlueVoyant is seeking a client-facing engineer for the design and deployment of security infrastructure to join our internet-scale intelligence and managed security operation.
Qualifications for the MSS Client Support Engineer
- Strong hands-on experience with enterprise technology and network infrastructure.
- Experience with security platforms such as SIEM and SOAR, NIDS, VMS and packet/netflow capture, HIDS and EDR, etc.
- Prefer software or plugin development experience including python, javascript, and/or regular expressions.
- Prefer some experience in a SOC or MSS operation.
- BS/BA in Computer Science, Engineering or relevant field experience.
What you will do as a MSS Client Support Engineer
- Gather relevant information about client environment and design an appropriate instrumentation strategy.
- Iterate with client to finalize instrumentation design and generate bill of materials.
- Collaborate with client to requisition, ship, install, and configure equipment on client premises.
- Design and deploy SIEM. Endpoint, and VMS solutions with clients.
- Ideal candidates will:
- Thrive in our small, fast-paced, product-driven environment
- Collaborate with teams from across the organization
- Deliver features and fixes on tight schedules and under pressure
- Present ideas in business-friendly and user-friendly language
- Create systems that are maintainable, flexible and scalable
- Define and follow a disciplined development and engineering workflow
- Demonstrate ownership of tasks with escalation as needed
- Be a subject matter expert in one or more of the technologies employed
- Relentlessly push for successful customer outcomes
- Possess a strong interest or background in cyber security
General responsibilities include:
- Contribute to all stages of MSS architecture lifecycle, including service ideation, requirements gathering, architecture, design, implementation, testing, documentation, and support.
- Refine our MSS methodology based on industry best practices with continuous feedback and well-defined metrics to drive improvement
- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and MSS best practices
- Ensure technical issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of reoccurrence
- Identify competitive offerings and opportunities for innovation including assessments of risk/reward to the company.
We are seeking talented engineers looking to get in to a dynamic team and make their mark.
About BlueVoyant
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.
All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
See more jobs at BlueVoyant
Support Engineer II/III | $75K/$85K + Bonus | 100% Remote
ITPros is hiring a Remote Support Engineer II/III | $75K/$85K + Bonus | 100% Remote
Company Description
Join a 50 year old business technology solutions provider with 50+ employees as their Level II/III Support Engineer.
Compensation:
$70-$75K (for Levell II) / $80-$85K (for Level III) + Bonus
Benefits & Perks:
- 100% Remote (but must be local to the Philadelphia region - potential for customer site visits 3-4 times per year)
- 401K
- Medical Insurance
- Dental Insurance (company pays 100% of premium)
- Disability & Life Insurance (company pays 100% of premium)
- Flexible Spending Account
- PTO
Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.
Job Description
The Level II/III Support Engineer will:
Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
Consistently adhere to defined department policies & procedures for processing, escalating, notifying & closing tickets.
Troubleshoot & address second level support tickets.
Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles & other technical documentation.
Provide routine preventative maintenance tasks as defined by service level agreements.
Assist with client onboarding projects & other tasks/projects as assigned.
Assist with process improvements and service delivery on a continuing basis.
Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
Provide off-hours support for emergency calls as a member of an on-call rotation. (on-call rotation every 2 months) (time & a half for on-call)
Qualifications
Successful Level II/III Support Engineer applicants must have 4+ years of experience with Office 365, Windows Server, Azure, Citrix, and Active Directory.
Additional Qualifications:
- Must come from another MSP or IT Services company where they serve small to medium-sized businesses.
- Must have tech-related college/university degree.
- Must be local to the Philadelphia, PA region.
Additional Information
Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video/phone interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.
Interview Process:
- Round 1 = Phone/Video Interview w/IT Pros (15 minutes)
- Round 2 = 30-60 minute Interview w/Hiring Manager & Tech Team
- Round 3 = References + Decision
Brought To You By IT Pros
Awards: Best IT Recruitment Agency – Philadelphia, US Business News | Best Technology Staffing Recruitment Agency – Philadelphia, by CV Magazine | Best Employment Agency – Philadelphia, by Philadelphia Award Program | Largest Business Networking Association – Philadelphia, by Philadelphia Business Journal | 100 Top Companies with Remote Jobs – USA, by FlexJobs.
Xplor is hiring a Remote 1st Line Support Engineer
Company Description
Take a seat on the Xplor rocketship and join us as 1st Line Support Engineer in York, UK to help people succeed across the world.
From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.
Job Description
As a 1st Line Support Engineer, you will be the 1st point of contact for clients using the Legend system, dealing with client queries, data requests, software issues and training. The responsibilities for this role are outlined below:
- Support, maintain and improve customer service.
- Provide support for Legend customers via telephone and support ticket submission systems following outlined processes.
- Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction.
- Escalate calls to other 2nd/3rd line support/external maintenance companies
- Following training, demonstrate clear skills with Legend employed technologies and ensure personal development of product knowledge
- Analysis of support tickets and provision of reports to the Legend Support Manager regarding performance against customer SLA and internal targets.
- Develop team mates to ensure the highest standard of support team
- Perform phone support duties as required and scheduled via the support rota
- Ensure your own personal knowledge of the Legend support operations/policies/software in order to provide a high standard of help to others
Qualifications
- Proven technical experience in a similar role.
- Must have direct experience working with clients.
- Good interpersonal skills are required, as is the ability to communicate well, both verbally and written.
- Excellent analytical and problem solving skills and an ability to understand complex problems.
- Must be a quick learner who can “hit the ground running” and pick up new skills and technologies at ease.
- Must be able to efficiently work and communicate in English verbally and in writing.
- Must be a team player who enjoys working in a fast growing international company.
- Must be able to operate in a dynamic environment with defined deadlines.
- Must be a good verbal communicator both face to face and over the telephone.
- Must be eager to explore and apply latest technologies available on the market.
- Self-motivated and results oriented.
Additional Information
This role is service desk based. The hours are a variable shift pattern covering the hours of 5am to 6pm on weekdays and 8am to 8pm on weekends (One weekend approximately every 6-8 weeks) this also includes bank holidays.
All your information will be kept confidential according to EEO guidelines.
Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat! Just get on.” We couldn't agree more. So, are you ready to get on board?
To learn more about us and our products, please visit www.xplortechnologies.com.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.
We’re committed to replying to each application and look forward to getting in touch with you soon.
See more jobs at Xplor
Avvia is hiring a Remote L1/L2 support engineer
Company Description
AVVIA est une filiale du groupe AVENTA spécialisé dans la recherche de talents.
Job Description
AVVIA is looking to hire a L1/L2 support engineer on behalf of Gravitee.
Gravitee.io is one of the fastest growing, easiest to use and most performant API platforms available. Using Gravitee.io, business users and developers can design and deploy API proxies in public and private clouds, secure data in transit, protect against traffic spikes, and measure the success of both API operations and API business with end-to-end analytics.
You will have the opportunity to work with and support many new, leading-edge technologies that solve real customer challenges while being a voice for customers, community, partners and your team. You want to make our customers and partners successful while strengthening the relationship with Gravitee.io.
What you will be doing:
- Working with users and developers of the Gravitee.io API Platform to resolve complex technical challenges,
- Working collaboratively with customer to help implement our platform in their environments,
- Prioritising issues, and
- Providing Best practice guidance on the use of the Gravite.io API Platform.
What you bring:
You are an amazing communicator who has a deep desire to learn and dig into technical mysteries and have the creativity to solve complex technical problems.
Some of the skills that you will regularly use include:
- Speaking/writing in French and English,
- 2+ years experience with REST and RESTful APIs,
- 1+ year Java experience,
- 2+ years experience with networking/web architectures including HTTP,
- 3+ years Experience with databases (ideally ElasticSearch, MongoDB and RDBMS), and
- Knowledge of containers.
What you get:
- Highly competitive benefits and vacation package,
- Ability to work for one of the fastest growing companies with some of the most talented people in the industry,
- Home working,
- Team outings,
- Fun, Hardworking, and Casual Environment, and
- Endless Growth Opportunities.
See more jobs at Avvia