63 Results
Security Support Engineer (Remote in the US)
The Security Support Engineer must have experience working across a wide variety of Microsoft and other vendor solutions and technologies. Must be able to maintain and troubleshoot solutions that enable security point solutions configuration, administration, management, and support. Partner with clients to architect the appropriate security point solution configuration and setup to support monitoring within our platform and service delivery operations. Must understand core IT security tools and Network fundamentals and be well capable of working with a client-facing/customer-service mindset.
Location: Remote
Key Responsibilities:
● Experience working with enterprise class Anti-Virus software, Next-Gen AV, EDR, as well as Microsoft Specific Defender suites of tools and Splunk Cloud
● Understanding of core network protocols (DNS, DHCP, ARP, TCP, UDP, SSL, SSH, SCP, FTP, IPSec, etc.)
● Microsoft Defender security suites, and other BV security application configuration, support, and management.
○ Microsoft Defender for Endpoint
○ Microsoft Defender for Office 365
○ Microsoft Defender for Identity & Azure AD Identity Protection
○ Microsoft Cloud Application Security (MCAS)
○ Microsoft Azure Sentinel
○ CrowdStrike Falcon
○ CarbonBlack Defense
o Splunk Log Forwarding Agents
● Knowledge of technology solutions in one or more of the following functional areas:
○ Cyber Security point solution tools and suites listed above
○ IT Network/Cloud Environment data/metadata
● Ownership mindset, with demonstrated partnership with functional counterparts to deliver on a material set of business objectives
● Experience with Security tool configuration, management, and troubleshooting
Basic Qualifications:
● Excellent teamwork skills
● Experience with Mac OS, Windows, and Unix systems
● Ability to handle high pressure situations in a productive and professional manner
● Written and verbal communication skills and the ability to present complex technical topics in clear and easy-to-understand language
● Teamwork and interpersonal skills, including the ability to work effectively with a globally distributed team
● Ability to provide tuning recommendations for security tools to internal operations teams and to clients
● Ability to work in a client facing role to assist customers with correcting service issues and advising on best practices as related to the security tools supported within the client's environment
● Basic knowledge of the following:
○ SIEM
○ SSL Decryption
○ Malware Detection
○ HIDS/NIDS
○ Network Monitoring Tools
○ Case Management System
○ Knowledge Base
○ Web Security Gateway
○ Email Security
○ Data Loss Prevention
Preferred Qualifications
● Experience in security tool administration as well as systems administration
● 1-4 years of hands-on Security support or Systems Administration support experience
● Security +, CEH, Microsoft 365 Certified: Security Administrator, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure Administrator preferred
● Familiarity with Microsoft Cloud IT Infrastructure tools
● Understanding of programming/scripting languages and ability to run basic database queries
Education
● Minimum bachelor’s degree in Information Security, Computer Science, or other IT-related field. Exceptional candidates with proven experience in security tools and systems administration will also be considered.
About BlueVoyant
BlueVoyant is an expert-driven cybersecurity services company whose mission is to proactively defend organizations of all sizes against today’s constant, sophisticated attackers, and advanced threats.
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, and Latin America.
All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
See more jobs at BlueVoyant
SecOps Support Engineer - Zscaler (Remote)
NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.
SecOps Support Engineer - Zscaler (Remote)
Location: Mountain View, CA - 94041 (REMOTE)
Duration: 12 Months
Summary:
About the Role:
Technical Skills:
Soft Skills:
Nice to Have:
You may also have:
See more jobs at Loginsoft Consulting LLC
SecOps Support Engineer (Remote)
NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.
SecOps Support Engineer
Location: Mountain View, CA - 94041 (REMOTE)
Duration: 12 Months
Summary:
About the Role:
Technical Skills:
Soft Skills:
Nice to Have:
You may also have:
See more jobs at Loginsoft Consulting LLC
Associate Support Engineer (EMEA)
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
As a MariaDB Associate Technical Support Engineer, you directly interface with our customers each and every day to help their business, users and customers succeed and grow.
Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They also use other open source technologies, operating systems, Linux and Windows. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.
We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
Responsibilities
As a MariaDB Associate Technical Support Engineer you are vital to a customer’s success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends and holidays, however, we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, and you enjoy challenges, then join the MariaDB Technical Support team today.
Qualifications
Bonus Experience and Skills
Location
Remote – United Kingdom
What’s in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your resume/CV.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB is an equal opportunities employer.
See more jobs at MariaDB Corporation Ab
L2 Support Engineer (Bridge) HUN, Budapest, Remote
The Bridge L2 Technical Support group is responsible for providing technical assistance to both the L1 Support group as well as Users. A great L2 is able to lead L1’s to the answer without outright giving them the answer. This means asking probing questions and finding out what the core issue is. L2’s should have an excellent understanding between behaviors that are considered "bugs" and "features." This is where the baseline Bridge knowledge becomes extremely important.
L2s should work each ticket assigned to them to the point where:
In Bridge, we believe People Matter Most. We are looking forward to hiring awesome people and encouraging them to be themselves. We know that the more diverse we are, the more diverse our ideas will be — and as we openly welcome those ideas, our environment gets better and our business grows stronger.
Bridge is part of Learning Technologies Group plc (LTG).
For more information, visit https://www.getbridge.com
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
See more jobs at LTG
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
The API Services Engineer is responsible for inbound API-related cases from Customer Service; determine the root cause and either resolve or escalating to other team members or teams as required. This position is the communication champion between Customer Service, services, development, and TechOps to ensure system wide incidents or issues are known and case resources coordinated.
In this role, you will...
Preferred Education and Experience:
Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.
With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
All your information will be kept confidential according to EEO guidelines.
See more jobs at Daxko
Associate Support Engineer (EMEA) P
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
As a MariaDB Associate Technical Support Engineer, you directly interface with our customers each and every day to help their business, users and customers succeed and grow.
Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They also use other open source technologies, operating systems, Linux and Windows. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.
We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
Responsibilities
As a MariaDB Associate Technical Support Engineer you are vital to a customer’s success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends and holidays, however, we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, and you enjoy challenges, then join the MariaDB Technical Support team today.
Qualifications
Bonus Experience and Skills
Location
Remote – United Kingdom
What’s in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your resume/CV.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB is an equal opportunities employer.
See more jobs at MariaDB Corporation Ab
Associate Support Engineer (Australia)
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
As a MariaDB Associate Technical Support Engineer, you directly interface with our customers each and every day to help their business, users and customers succeed and grow.
Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They also use other open source technologies, operating systems, Linux and Windows. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.
We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
Responsibilities
As a MariaDB Associate Technical Support Engineer you are vital to a customer’s success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends and holidays, however, we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, and you enjoy challenges, then join the MariaDB Technical Support team today.
Qualifications
Bonus Experience and Skills
Location
Remote – Australia
What’s in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your resume/CV.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB is an equal opportunities employer.
See more jobs at MariaDB Corporation Ab
Vendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide. Vendavo solutions (On-premise, Mobile and SaaS) include comprehensive pricing analysis, optimization, price setting, and deal execution capabilities that help companies improve profits through the art of science and big data. Leading companies across chemicals, high-tech, industrial manufacturing, and distribution industries leverage Vendavo solutions to drive higher profits. We’re making a difference in business, and we’re looking for energetic, experienced, and talented professionals to grow our team. If you are someone who is driven to make a global impact and believes in a culture of mutual respect, then you need to join us here at Vendavo!
We collaborate with our customers like few others in our industry. That’s how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and – most importantly – people.
It doesn’t stop with unlocking opportunities for customers: We’re committed to creating growth, opportunity, diversity, and inclusion for our employees, too.
Our team is growing. You will too.
We’re a growing team, and as we scale, so does our need for focus on growing our SaaS platform. The ideal candidate must display excellent problem-solving skills with demonstrated interpersonal and organization abilities.
The Opportunity: We are looking for a skilledSupport Engineer (C#/.NET DevOps Engineer) who will be joining a people-focused company that helps customers solve technical issues related to the Vendavo pricing and margin management application suite. This is a customer-facing position requiring good communication skills, independent thinking and strong problem-solving skills and the ability to stay organized under continuous workload without discernible project milestones.
All your information will be kept confidential according to EEO guidelines.
Accommodations
Vendavo is an inclusive community, and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please contact your recruiter with your request. Your message will be confidential, and we will be happy to assist you.
See more jobs at Vendavo
Service Quality Support Engineer, Experian Consumer Services (remote)
About us, but we’ll be brief
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.
Experian Consumer Services (ECS) – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?
What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services (ECS) has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.
What you'll be doing
Experian is looking for a talented Quality Support Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies. You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian’s delivery of service to consumers. This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud.
Support Engineers investigate the root cause of product issues, we quantify their scope and impact and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.
The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment. The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages. The Service Quality Team uses this experience to develop and improve testing, automation, measurement and monitoring in order to prevent such incidents from happening in the first place. Service Quality has ambitious and aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are made up of inquisitive, puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems.
Responsibilities:
What your background looks like
Preferences:
Perks
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe. See our DEI work in action!
If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian U.S. employees are required to be fully vaccinated for COVID-19.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
See more jobs at Experian
Senior IT Executive Support Engineer San Jose CA or Sacramento CA
Background:
Join a new multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry.
Solidigm is headquartered in San Jose, California, with aspirations to conduct an IPO and become a publicly traded U.S. company under the CEO, Rob Crooke’s, vision. Solidigm combines elements of an established, successful Silicon Valley technology company with the spirit, agility, and entrepreneurial mindset of a start-up.
In addition to the U.S. headquarters and other facilities in the U.S., the company has a significant international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies and will soon be the second largest NAND memory company in the world by revenue.
At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. Although we may speak different languages and represent diverse backgrounds, we are ‘One Team’ that strives to accomplish Solidigm’s vision and mission to be the go-to partner for optimized data storage solutions. Our goal is simple: Grow at an unprecedented rate and become the best memory solutions company in the world.
You can be part of the takeoff of a fast-growing business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world.
This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture: be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.
We are looking to fill roles in Sacramento/Folsom and San Jose/ Santa Clara areas. This is an in office role.
This role will provide executive level support and problem resolution with a high degree of customer service, technical expertise, and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users.
Responsibilities:
· Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact
Education/Experience:
Key Skills:
Soft Skills:
See more jobs at Solidigm
Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
At Solidgate, we build a state-of-the-art fintech product that helps businesses accept payments and ensure a smooth purchase experience for their clients. One-click or recurring payments, we believe no company should struggle over those things. So we make them easy.
Where we are now:
• A unified payments platform
• 50+ payment methods in one suite
• 15m+ transactions per month
• 100+ companies went global thanks to Solid
• 170% annual growth
With fintech on the rise, the future is promising. By joining Solid, you don’t simply join a company — you join the future.
We are looking for an L2 Support Engineer, who is an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization. We are developing the best payment processing solution around the world.
What you will do:
— contact with merchants to solve their technical problems in the integration process;
— answering product-related queries in a timely manner;
— maintenance and support of corporate wiki for merchants in English;
— maintaining customer relationships and ensuring customer satisfaction;
— support API documentation in English.
We’re looking for someone who has:
— at least 1 year of commercial experience in the technical support field;
— good technical and product knowledge;
— excellent communication and interpersonal skills;
— good critical thinking and problem-solving skills;
— English level — Upper-intermediate +.
Will be an advantage:
— experience with payments/payment services.
What we offer:
Great goal. We’re a forward-thinking company with a very specific goal to create the strongest fintech product on the market. And we want you to be the person behind it.
The product that inspires you. We don’t walk the beaten path, we create our own. Solid is a complex and innovative payments platform built from scratch, so it’s the best place to experiment, take on challenges, and create something that hasn’t existed before.
People to learn from. At Solid, you’ll work alongside ambitious high achievers, folks who insist on doing their best work to break new ground in fintech. Believe us, you want them around.
Make an impact. Work in a place where things constantly move — because you move them. Although Solid has been around for 5 years, we’re one of those companies where you can still openly discuss new features with the CEO, pitch your boldest ideas, and participate in the product life cycle.
Personal development plan. You are not just the next hire, you are the person who can make a real change. So we’ll do everything possible to help you grow professionally. We grow fast, and as long as you stay enthusiastic and inspired — you’ll grow fast with us.
Comprehensive benefits. Flexible working hours with the ability to work remotely or in the office, free meals, medical insurance, education, and many other things that make you feel comfortable at work and outside of work.
NASA uses Perseverance to explore Mars. We use perseverance to stay on Earth and build one of the best fintech products the world has ever heard of.
Are you in?
See more jobs at Genesis
Support Engineer/Senior Support Engineer (UK)
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
As a MariaDB Technical Support Engineer, you directly interface with our customers each and every day. You directly help their business, users and customers to succeed and grow.
Our customers use MariaDB Server, MaxScale, ColumnStore, Galera Cluster, Xpand (previously ClustrixDB), client connectors for C, Java, ODBC and other programming languages and environments, and new and emerging technologies made available through MariaDB Server. They use other open source technologies, Linux, Windows and other operating systems. Their servers are deployed on premises, in the cloud, in virtual servers and containers and on physical servers.
We believe technical support is not just a job, but a calling. Our model is unconventional: we do not view support as merely a “cost center,” the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
Responsibilities
As a MariaDB Technical Support Engineer you are vital to a customers’ success in this challenging, complex and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however, we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, if you enjoy challenges, then join the MariaDB Technical Support team today.
Qualifications
Bonus Experience and Skills
Location
Remote - United Kingdom
What’s in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your resume/CV.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB is an equal opportunities employer.
See more jobs at MariaDB Corporation Ab
The Bridge Technical Support group is responsible for providing technical assistance to the end-users of Bridge. Technical Support Representatives support end-users, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
When working tickets:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
See more jobs at LTG
Senior IT Executive Support Engineer (remote)
Background:
Join a new multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry.
Solidigm is headquartered in San Jose, California, with aspirations to conduct an IPO and become a publicly traded U.S. company under the CEO, Rob Crooke’s, vision. Solidigm combines elements of an established, successful Silicon Valley technology company with the spirit, agility, and entrepreneurial mindset of a start-up.
In addition to the U.S. headquarters and other facilities in the U.S., the company has a significant international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies and will soon be the second largest NAND memory company in the world by revenue.
At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. Although we may speak different languages and represent diverse backgrounds, we are ‘One Team’ that strives to accomplish Solidigm’s vision and mission to be the go-to partner for optimized data storage solutions. Our goal is simple: Grow at an unprecedented rate and become the best memory solutions company in the world.
You can be part of the takeoff of a fast-growing business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world.
This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture: be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.
This role will provide executive level support and problem resolution with a high degree of customer service, technical expertise, and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users.
Responsibilities:
· Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact
Education/Experience:
Key Skills:
Soft Skills:
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Senior IT Executive Support Engineer
This role will provide executive level support and problem resolution with a high degree of customer service, technical expertise, and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users.
Responsibilities:
· Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity, LAN/WAN, procurement, audit/inventory thru phone and direct contact
Education/Experience:
Key Skills:
Soft Skills:
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The Bridge Technical Support group is responsible for providing technical assistance to the end-users of Bridge. Technical Support Representatives support end users, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
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Service Quality Support Engineer, Consumer Services (remote)
About us, but we’ll be brief
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.
Experian Consumer Services (ECS) – Careers That Define “What’s the Next Big (Data) Thing” for Consumers?
What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services (ECS) has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.
Experian is looking for a talented Quality Support Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies. You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian’s delivery of service to consumers. This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud.
Support Engineers investigate the root cause of product issues, we quantify their scope and impact and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression.
The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment. The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages. The Service Quality Team uses this experience to develop and improve testing, automation, measurement and monitoring in order to prevent such incidents from happening in the first place. Service Quality has ambitious and aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are made up of inquisitive, puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems.
Essential Duties/Responsibilities:
Qualifications:
Additional Preferred Experience:
You may NOT enjoy this role or team, if you…
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe. See our DEI work in action!
If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian U.S. employees are required to be fully vaccinated for COVID-19.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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Support Operations Center Engineer
Sonic Automotive, Inc.
Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.
Our associates are happy to work here because:
If you want to find out more about the types of jobs we have here, we've highlighted a few.
We're proud of what we're doing here. Come and join us!
Overview
The Support Operation Center Engineer I (SOC1) is a key member of the business technology production support team that provides 24/7/365 support through on premise and specific on call coverage schedules. This professional will troubleshoot and support our associate’s critical incidents providing communication to the business for business impacting outages. They are responsible to review all incidents to ensure timely resolution. The SOC1 Engineer will be level 3 support for all custom, select 3rd party applications, network, IPT, PBX and infrastructure issues. They will standardize, create and maintain support documentation (Knowledge Management) of the dealership systems and applications.
Essential Functions
• Main Core Responsibilities:
o Critical Incident Management (communicating with business)
o Incident Management
o Tier 3 support on all network infrastructure & applications
o Knowledge Management
• Act as the coordinator on Critical Incidents to ensure timely resolution.
• Provide appropriate communication to the business during critical, production impacting events as outlined by BT support process.
• Communicate with the technical teams as outlined in BT support process on all non-production impacting, critical events.
• Maintain outage notification logs and follow documented escalation procedures where appropriate.
• Serve as an Incident Coordinator watching aging tickets following the Incident Management Processes defined.
• Assist in monitoring that all tickets are following the necessary escalation path and are resolved quickly.
• Facilitate in the performance of root cause analysis to identify and recommend operational changes to the management team.
• Provide support and assistance for third level troubleshooting on all of Sonic’s applications, network infrastructure and triage to vendors or operations for higher level escalations.
• Assist in the documentation of all facets of technology including vendor documentation, circuit data, upkeep of dealership playbooks and knowledge base articles to ensure support success.
• Maintain Sonic Standard Monitoring Platform.
• Legacy PBX Support.
• LEC circuit ordering and provisioning.
• Windows server, O365, and Exchange troubleshooting.
• Exchange and O365 mail work.
• Comply with Change Management controls and guidelines.
Minimum Qualifications
• 3+ years of application support experience.
• 3+ years of Cisco IPT experience
• 3+ years of Firewall experience
• 3+ years of O365 / Exchange administration or support experience
• 3+ years of IT customer support experience
Desired Experience
• Knowledge of the technology support industry.
• Knowledge of company policies and procedures.
• Working knowledge of operational support escalation.
• Knowledge of ticketing systems.
• Experience designing work flows or processes around mixed skill sets.
• Effective communication and strong interpersonal skills required.
• Must demonstrate tact and diplomacy.
• Flexibility and handling ambiguity required.
• Must possess strong problem solving and resolution skills.
• Knowledge and experience with Microsoft Office products including Word, Excel and Visio.
• Knowledge and experience with monitoring tool sets.
• Ability to provide excellent customer service whether internally or externally.
All your information will be kept confidential according to EEO guidelines.
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Veeam Backup for Salesforce Support Engineer
Veeam Backup for Salesforce is a comprehensive solution intended to back up and recover data of Salesforce CRM. The technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
We are therefore looking for candidates that will offer support for Veeam Backupfor Salesforce.
Responsibilities:
All your information will be kept confidential according to EEO guidelines.
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