Job Description

We are currently looking for a seasoned Senior Director, Corporate Transformation to join our growing team. In this role, you will report directly to the Chief Transformation Officer, and you will be responsible for leading and overseeing the governance and rapid response teams supporting Brightspeed’s transformation initiatives aligned to 4 pillars: BUILD, EXPAND, SAVE and TRANSITION. You will assist cross-functional improvement teams for the "most relevant value drivers" facing the company. The areas of transformation include but are not limited to sales force enablement, operational transformation (six sigma quality and on-time delivery), back-office transformation (Finance, HR, Marketing, IT), and game changing technology adoption. You will play a major role in achieving these initiatives as a single source of truth on measurement of program status and choreograph governance to keep programs on-track and by accelerating value creation from existing initiatives via strategic problem-solving to remove roadblocks/establish enablers and define incremental initiatives to bridge value gap.

As a Senior Director, Corporate Transformation, your duties and responsibilities will include:

• Monitor and report on the progress of all transformation initiatives, including key metrics, risks, and issues, and proactively involve relevant transformation support teams, cross-functional and executive leaders, with focus on in-year and multi-year objectives
• Help establish a company-wide project management office, with an emphasis on accountability and support rather than traditional PMO tracking
• Focus on outputs by choosing the right KPIs to drive value for the business, holding owners accountable for achieving them, and offering support and corrective action when they miss them
• Focus on inputs and ensure rigorous thinking about workplans and timelines to be reasonably aggressive in transformation timelines
• Co-own initiatives with line leaders to drive through the change leadership process which includes structuring of ambiguous problems, identifying root causes, designing mitigation plans, organizing teams to execute, enabling change leadership throughout the organization, and advancing initiatives to get results
• Build and manage a high-performing transformation team to support design, orchestration, & activation of the transformation strategy
• Develop transformation best practices, consistency in initiative structure, tooling, and governance, conducive to speed and agility, across all transformation initiatives
• Promote strategic alignment, feedback, and continuous improvement
• Ensure team and stakeholder accountability against transformation charter to ensure transformations are scoped and delivered end-to-end, have the right level of transparency to the right stakeholders, and designed to optimize pace balanced with effective adoption
• Partner with executive sponsors and business leaders to identify and prioritize opportunities to improve the organization's approach in alignment with company priorities
• Ensure effective communication and collaboration across all stakeholders, including executive leadership, functional teams, and external partners.
• Seek and take council from senior leaders and subject matter experts to analyze complex problems, assess options and develop recommended action

Provide guidance and support to team members on financial and business-related matters to foster a culture of business acumen

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s or Master's Degree in Electrical Engineering, Economics or related field
• 12+ years of relevant experience and career progression
• 4+ years of experience in a top tier strategy consulting firm
• Telecommunications industry background
• Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
• Proven ability to lead high-performing teams and drive successful outcomes through effective collaboration and leadership
• Demonstrated ability to structure complex problems, separate them in their independent components (MECE), analyze them individually and consolidate the results of the various analyses around executable recommendation plans
• Excellent quantitative skills and data driven decision making capabilities
• Ability to think strategically and create a corporate transformation roadmap
• Experience leading transformational change and be able to effectively communicate the vision and goals of the transformation to stakeholders
• Strong communication skills, both written and verbal, to effectively communicate regularly with senior executives, stakeholders, and employees across the organization
• Passion for innovation and the ability to identify new opportunities for growth and improvement
• Results-oriented, with a focus on achieving business objectives and driving revenue growth through the transformation initiatives
• Travel is required

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Job Description

Brightspeed has an exciting opportunity for a Procurement Manager to join our team! Reporting to the Director, Sourcing & Procurement, you will focus on developing the vision and direction within the IT, Indirect, and Direct categories across the Brightspeed enterprise. The successful candidate will play a lead role in aligning with Brightspeed’s business goals and driving end-to-end category strategy, performance effectiveness, efficiency, value, and contract negotiation.  You will build collaborative relationships with internal business partners as well as strategic relationships with external suppliers.  You will have demonstrated experience in defining and driving industry best practices and develop recommendations for enhanced business performance. You will also actively manage multiple, time-sensitive projects and interface with all levels of management to negotiate and drive transformational/complex deals.  Come join the team that will build the fastest fiber-optic network in America!

As a Procurement Manager, your duties and responsibilities will include:

• Collaborate closely with senior level business partners to understand their priorities, strategies, challenge and, assess and manage expectations and drive alignment on end-to-end category strategy
• Earn the business partner’s respect and serve as a Trusted Advisor and Business Leader by demonstrating proven category expertise
• Plan and propose strategies that best support the business, create efficiencies, and provide outstanding performance. Areas of focus include contract negotiation, contract management, supplier management, and RFx bidding activities as needed.
• Partner with the business to eliminate unnecessary spend, maximize value, and lead process workflow to include guiding and influencing toward best practices, lead negotiations and execution, and define benchmarks and program performance
• Stay current and leverage the industry best practices, game-changing strategies, and technology trends to drive World Class standards.
• Assist with the development of Brightspeed’s Procure to Pay process and associated procurement systems including testing participation as needed.
• Drive continuous optimization of supply base with input on performance management measures and process enhancement
• Drive strategy implementation to enhance efficiency, process and performance improvement and build foundations for trusted partnerships
• Oversee management of business and financial issues (budget, annual scopes, staffing and annual contracts/addendums, renewals etc.) and effectively develops relationships to meet the needs of the business
• Ensure operational excellence and effective communications with internal and external partners
• Coordinate appropriate Supplier reviews focused on performance, opportunity, and innovation

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree or equivalent work experience
• 7+ years of relevant work experience specifically in the areas of Category Management, Strategic Sourcing, consulting, or comparable functional experience
• Experience with program and change management
• Advanced category experience and proven experience in leading transformational change
• Experience creating collaborative relationships and developing category strategies or longer-term strategic plans/initiatives
• Experience developing process, process improvements and policy implementation and oversight
• Supplier performance management experience including reviews
• Results/Metrics driven with strong financial base
• Industry benchmarking experience
• Self-motivated /self-starter with ability to work independently
• Passion for research, insight generation and strategic thinking
• Empathetic, collaborative mindset that can navigate/influence a complex matrix organization to solve problems
• Strong negotiation skills with a proven track record of delivering value and results
• Ability to navigate through complex/matrix organization
• Excellent written and oral communication skills and ability to influence senior leader audiences
• Ability to articulate and simplify complex initiatives in a concise, effective manner to senior leaders

BONUS POINTS FOR:

• Advanced proficiency in building leadership PPT presentations (visually telling a story)
• Extensive Professional & Supplier network
• Intermediate to Advanced Excel skills

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Job Description

Brightspeed is looking for a Territory Sales Rep-Mass Markets to join our team! The Territory Sales Representative is responsible for developing and maintaining key property management and sales operations relationships in contracted communities within a specific Brightspeed region. This role’s primary focus is to drive attainment of the company’s strategic priorities to increase fiber penetration in Multi-Dwelling Unit (MDU) and Single-Family Home (SFH) communities by successfully managing terms and conditions of Brightspeed marketing agreements in partnership with community sales personnel and/or leasing agents in assigned properties.  

The Territory Sales Representative’s role requires interpersonal, written, and verbal communications skills and the ability to assess property performance and understand contract terms and responsibilities as defined in the marketing agreement. The successful candidate will achieve desired sales and penetration goals using virtual and cross-functional support from internal and external resources. This representative can assist in sales, operations, and network implementation to achieve First Occupancy Dates (FOD), property readiness, and penetration levels by contract type.  

The role also maintains ownership and advocates for marketing materials distribution, tracking and compliance. 

As A Territory Sales Representative, Your Responsibilities Will Include: 

• Builds effective relationships with property staff and residents in assigned modules. 
• Executes key sales and marketing activities to increase fiber penetration in the property or HOA community.  
• Develops knowledge of the business climate, industry trends, applications, and competitive landscape. 
• Actively participates in property implementation and onboarding activities to ensure alignment of Day 1, Open for Sale, and First Occupancy Date (FOD) activities.  
• Acts as the company liaison between assigned properties to remove challenges and deliver excellent customer service.  
• Actively participate in property performance forecasting and goal setting. 
• Communicate and participate in operational reviews for property performance and improvement. 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• 2+ years of sales experience. 
• Outside sales experience in established and new environments with proven results in driving performance. 
• Passion and an elevated level of pride and integrity in your work. 
• Prefer functional experience with telecom products, contract management and compliance, and property operations. 
• Proven record of accomplishment and successful sales results as an advocate of internal and external customers and processes. 
• Ability to track and report results using CRM (Customer Relationship Management) and/or other company provided tools.  
• Strong verbal and written communication skills to include product demonstrations and resident selling skills. 
• Valid driver’s license and clean driving record. 
• Willingness to travel to build relationships and host onsite sales events. 

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Job Description

We have an incredible opportunity for the right individual to join Brightspeed as Manager, Reporting & Analytics. Reporting to the Director, Sales and Channel Performance, you will oversee metric gathering, analytics, modeling, reporting, and data warehouse design to support the Mass Markets Sales and Channel organization. This includes budgets, forecasts, business unit reporting, gap assessments, as well as managing the Mass Markets data infrastructure and coordinating with IT. 

As Manager, Reporting & Analytics, your duties and responsibilities will include:

• Oversee the planning, reporting and consolidation of Mass Market sales and marketing metrics and scorecards, ensuring the accuracy of results on a timely basis
• Analyze and corollate complex data from varying sources to simply articulate and drive business insights and identify performance driving opportunities
• Produce accurate, clear and concise operational analysis to communicate key trends, variances, risks and opportunities
• Develop learning models that proactively predict sales trends based on a variety of factors
• Development of annual daily sales unit budgets as well as monthly and quarterly forecasts
• Deliver timely, accurate and insightful daily/weekly/monthly sales and marketing reporting
• Identify opportunities to improve or change processes to reduce waste and drive efficiency to promote more time for analytics
• Develop applications that aid the organization in making data universally accessible
• Define data warehouse requirements to IT and partner with IT to drive timely solution delivery
• Implement governance and process support to maintain data quality.
• Identify solutions to complex issues through collaboration with multiple sources and peer groups
• Recruit, train and mentor internal or vendor staff and partner with key stakeholder/customer organizations
• Create an environment of innovation and continuous development of new insightful reporting views
• Work on special projects as assigned

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in business or a technical field
• 5+ years experience in data/analytics
• Experience in executive level reporting, analysis, and communication
• Statistical knowledge, or a desire to learn, including practical application of predictive and proactive models
• Proven track records in designing and creating visualizations and dashboards on tools such as PowerBI and looker
• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling
• Relevant knowledge of sales and marketing processes
• Independent ability to extract and consolidate key sales, marketing and/or operational data from multiple sources and prepare insightful reporting and analytics
• Demonstrated leadership experience and a progression track of taking on roles of increased responsibility
• Ability to work in a complex environment
• Expert ability to manage requests, establish priorities and proactively communicate expected timelines to customers
• Ability to communicate effectively, both written and orally, skillfully and appropriately with all levels of management
• Extensive Excel and PowerPoint knowledge or aptitude and desire to achieve expert level skills
• Proven track record of thought leadership, critical thinking and executional excellence
• Excellent presentation skills; ability to distill and present actionable information from complex research or analysis
• Successfully managed remote direct reports and worked with distributed teams
• Experience in sales, marketing within telecom industry

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Job Description

Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team! As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help us build the best and fastest fiber-optic network in America!

As a Billing Customer Care Specialist II, you will have the following duties:

• Research and respond to complex customer billing disputes.
• Resolve disputes by following department policies and procedures.
• Review customer disputes and make sure proper documentation is provided to support their claim.
• Work closely with internal departments to gather information and validate customer disputes.
• Work closely with collections team to inform them of any disputes issues/trends that may impact payments/collections.
• Actively participate in team meetings.
• Actively participate in meetings with customers and account management team.
• Work with account management team to identify trends in dispute types.
• Issues applicable credits when approved and provide resolution to customer point of contact.
• Provide resolution to point of contact if/when dispute is denied.
• Follow-up on contact to internal departments when waiting for resolution assistance.
• Provide timely acknowledgement and updates to customer regarding dispute status.
• Review and understand customer contracts when applicable.
• Process and input incoming customer disputes into the ticketing system as needed.
• Additional tasks and responsibilities may be assigned by management.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• At least two years of similar work experience
• Proficient in Microsoft Office Suite
• High attention to detail
• Organization skills, with an ability to stay focused and on the assigned task.
• Demonstrates flexibility and work collaboratively with team members to high quality service, meet customer expectations, and support business partners.
• Manage multiple tasks accurately and effectively while maintaining high productivity.
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing.
• Demonstrates integrity and the highest ethical standards in all aspects.
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others.

BONUS POINTS FOR:

• Bachelor’s degree in Finance, Accounting, Business, or related field
• Telecommunications industry experience

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Job Description

We are currently looking for a Senior Manager, Product Management to join our growing team! This is a critical component of the Brightspeed Innovation team, leading a team of Product Managers and/or Product Owners responsible for the development, launch and lifecycle management of portfolio products and platforms for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You will have a proven track record for leading a team of Product Managers and/or Product Owners, through launching and managing the entire lifecycle of different products and/or platforms in the US market, maintaining a high level of ownership and accountability across the whole process (end-to-end).

You will be responsible for the execution of the plan of record (POR) for each product and platform within the portfolio and assigned to your team.

As a Senior Manager, Product Management, your duties and responsibilities will include:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Drive the process to ensure that priorities are properly defined, documented, and communicated across your team and with the corresponding business stakeholders for all initiatives
• Lead the innovation agenda for the product portfolio, actively recommending new products and features
• Actively recommend changes to existing products with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, Service Assurance, and other stakeholders, as needed, to define priorities, assign resources, and lead specific initiatives, among other tasks
• Collaborate with Project Managers and Program Managers to maintain an up-to-date status of all initiatives, assign deliverables, tasks and priorities within your team, review and produce project plans for specific initiatives, and ensure alignment with the plan of record (POR) and in-year objectives
• Review, prepare and understand product requirements for new initiatives for Mass Markets, Enterprise and Wholesale market segments
• Drive the process to ensure that product requirements are groomed and turned into actionable Jira tickets and technical requirements for software developers and network architects
• Drive the process to ensure that each initiative is properly taken through intake, approved, funded and prioritized, including its associated business case (when required)
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Collaborate in developing long term business plans and each year’s budget for the product portfolio
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Management – Ability to establish and manage goals for your team’s members. Provent rack record in managing a team of direct reports to comply with business objectives.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• 10+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 5+ years of experience as Product Manager or Product Owner
• 5+ years of experience managing a team of at least 3 direct reports, in particular: Product Managers, Product Owners, Business Analysts, or similar profiles
• Proven track record launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• Proven track record in launching Managed Services is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

We are currently looking for a Product Ower, Offer Management, to join our growing team.  This is a critical component of the Brightspeed Innovation team, leading the development, launch and lifecycle management of portfolio products and platforms for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You will have a proven track record for managing the entire lifecycle of different product implementations and product platform projects in the U.S. market, maintaining a high level of ownership and accountability across the whole process (end-to-end).

You will be responsible for defining, developing and executing the vision for each product related project within the portfolio, as well as enhancing as needed the existing platforms.

As a Product Owner, Offer Management, you will have the following duties and responsibilities:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Develop a deep understanding of specific product related platforms, internal and external customers
• Document customer personas, customer journeys and guidelines for user experience
• Lead the innovation agenda for the product platform, actively recommending new features with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, and Service Assurance to ensure proper development and management of services
• Prepare and understand requirements for new products, platforms and product related projects for Mass Markets, Enterprise and Wholesale market segments
• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• Establish end-to-end plans involving all required resources -internal and external- for a successful development, implementation and launch of new projects
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

Qualifications

PROFESSIONAL SUCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• 3+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 3+ years of experience as Product Manager, Product Owner or Business Analyst
• Experience launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering or operations roles is a plus
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Experience in managing a small team of Product Managers, Product Analysts, Sales Engineers and/or Business Analysts is a plus
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

We are looking for a Director, Sales Strategy - Revenue & Pricing to join our growing team. In this role, you will be responsible for driving business effectiveness and productivity in both our Enterprise and Wholesale lines of business. You will be responsible for understanding business trends internally and externally and you will create and execute strategies to drive sales, increase margins, and secure renewals / revenue.

As Director, Sales Strategy - Revenue & Pricing, you will have the following duties and responsibilities:

• Manage a team of senior leaders who are responsible for offer management, deal desk support, RFP/bid response, and Capital spend requests
• Fiduciary responsibility for capital budget, margins of new sales, and renewal rate for existing customer base
• Build and maintain all pricing and offers across Enterprise and Wholesale
• Develop strategies that drive sales and ARPU growth
• Per DOA guidelines, provide business approvals on all capital requests and all red deals
• Drive the value proposition and offer roadmap working product and IT to balance feasibility, capacity and prioritization
• Become the expert on business, sales and revenue trends, metrics and KPIs for each of Enterprise & Wholesales lines of business
• Responsible for working with finance to model future revenue and sales and provide operational and capital expense forecasting
• Drive new programs to maximize revenue, sales, and cash collection including evaluations of pricing/rates, in term vs out of term customer analysis, and ensuring accurate and timely billing 
• Provide leadership coaching using a fact-based approach to the sales organization, and counsel to the President, Enterprise & Wholesale in implementing organization objectives that appropriately reflect business goals
• Collaborate with sales leadership, product management and finance to develop pricing strategies, dynamic excel models, and terms & conditions, and promotions in support of our various products and lines of business
• Own day-to-day quote management and pricing/capital spend approvals ensuring compliance with sales and business approval policies
• Collaborate with engineering, sales, and planning to reduce quote cycle time, and improve accuracy
• Drive deal management and negotiations of largest and most strategic new sales, renewals, and contract negotiations
• Maintain deep understanding of our largest contracts, their terms and conditions, and key deliverables contained in the contract

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in finance, business, economics or related field
• 10+ years of experience as a senior level sales operations/ revenue operations leader
• 5+ years of experience as a sales manager or senior sales representative
• Experience running business development and bid operations
• Telecommunications industry experience
• Analytical skills including financial and business acumen
• Excellent verbal, written, project management and presentation skills
• Ability to summarize key issues to management
• A collaborator with excellent people skills
• Expert in Microsoft Suite

BONUS POINTS FOR:

• Master's degree in business, economics, or similar field

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Job Description

We are currently looking for an IT Lead ETL Engineer to join our growing team! In this role, you will develop modern data pipelines to meet key business objectives. We are looking for enthusiastic, motivated ETL engineer. You will display proven ability to organize, prioritize task, resolve technical issues, proactive thinking. You will have extensive experience building scalable data platform.

The Data Warehouse team uses a wide range of technical skills, including ETL tools like Informatica, Python, HADOOP/HIVE, Spark, BigQuery, Snowflake.

As an IT Lead ETL Engineer, your duties and responsibilities will include:

• Design and implement ETL processes and controls to ingest, organize, curate large volumes of data from variety of sources
• Design ETL solutions for Data Warehouse/Data Mart/Data Lake 
• Build streaming and batch data pipelines
• Work closely with cross-functional teams in IT and business partner to build ETL solutions
• Implement ETL solutions for large volume of data by applying various data warehouse modeling techniques like Star Schema
• Build reusable code, components and services that incorporate versioning, reconciliation, and exception handling
• Communicate effectively with technical and non-technical stakeholders

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in Computer Science or relevant field plus 8+ years of progressive experience in designing, developing, and deploying Date warehouse and Big Data solutions
• 5+ years of experience designing, building, and supporting real-time and batch data pipeline and analytical solutions with Hadoop (Hive, Kafka, Spark, Spark Streaming, HBase) and Teradata, ETL tools like Informatica, Talend, Data Fusion, Python/Java, Oracle/Exadata
• 1+ years of experience in delivering data solutions on cloud platforms (GCP or Azure)
• Exceptional communication and stakeholder management skills, with the ability to drive actionable insights that facilitate cross-functional initiatives and business outcomes
• Excellent planning skills, including the ability to organize, prioritize and control job responsibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities
• Analytical, troubleshooting, and problem-solving abilities
• Experience Hadoop cluster creation and management
• Ability to expertly solve complex technical problems
• Expert knowledge of non-functional requirements including security, scalability, and usability
• Expert knowledge of data design patterns, principles, and practices
• Demonstrated ability to develop and support a scalable data platform
• Comfortable working in a dynamic, start-up culture
• Telecom experience desired

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Job Description

We are seeking an Innovative Techno Functional Architect for a future proof Bill to Cash process using SAP technologies including BRIM, FICA and FSCM, in a multi-cloud landscape to support Payments, Collections, Credit, and Disputes while providing an incredible user experience via portal and mobile for a start-up telco company. You will have a strong background in SAP BRIM FICA module, cloud-based architecture, and intelligent automation. You will be passionate about delivering exceptional user experiences and able to drive innovation through the development of cutting-edge solutions.

As a Techno Functional SAP BRIM Architect, Bill to Cash, your duties and responsibilities will include:

• Design and implement a futuristic Bill to Cash process using SAP BRIM, FICA and FSCM modules that includes Payments, Collections, Credit, and Disputes management, and intelligent automation.
• Develop and maintain cloud-based architecture that enables efficient and scalable Bill to Cash operations.
• Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations.
• Develop and maintain high-quality software solutions that provide an incredible user experience via portal and mobile applications.
• Design and develop customer centric solutions applying Design Thinking principles.
• Collaborate with internal and external subject matter experts and implement best practices and futuristic solutions.
• Develop and maintain intelligent automation solutions to optimize Bill to Cash operations and increase efficiency.
• Be hands-on, conduct regular code reviews, performance optimization, and debugging to ensure the highest quality of solutions.
• Be comfortable developing designs and architectures collaborating with peers and present them at various levels.
• Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively.
• Take calculated risk and feel comfortable taking initiative to drive and deliver innovative solutions with fail-fast philosophy.
• Manage and maintain software documentation to ensure that all code is properly documented and easy to understand for future developers.
• Stay up to date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the architecture and development process.
• Guide and mentor junior team members

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's or Master's degree in Computer Science or a related field.
• 7+ years of experience in SAP BRIM, FICA and FSCM modules and their interconnections in cloud-based architecture
• Strong experience in developing and deploying solutions for payments, collections, credit, and disputes management
• At least 5 implementations and hands on expertise in SAP BRIM FICA, FSCM, ABAP, and other relevant programming languages
• Proven track record of designing and delivering high-quality solutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Expertise in web and mobile application development, including HTML5, CSS, Java, JavaScript, and React a plus
• Experience in intelligent automation solutions such as Robotic Process Automation (RPA), Machine Learning (ML), and Artificial Intelligence (AI) a huge plus
• Knowledge/Certification or implementation experience of BRIM/FICA/FSCM is a plus
• Knowledge of the telecommunications industry is a plus

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Job Description

The Product Manager, Wholesale & Managed Services is a critical component of the Brightspeed Innovation team, leading the development, launch and lifecycle management of portfolio products for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You will have a proven track record for launching and managing the entire lifecycle of different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end to end). You will be responsible for defining, developing and executing the vision for each product within the portfolio, as well as enhancing as needed the existing services. You will serve as a subject matter expert in product management practices, like: defining a product roadmap, establishing a product strategy, defining and documenting product requirements, developing product development plans, collaborating in developing business cases and feasibility analyses for new products and features, producing product training materials and leading in-person and pre-recorded training sessions, among others.

As a Product Manager, Wholesale & Managed Services, you will have the following duties:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Lead the innovation agenda for the product portfolio, actively recommending new products and features. Actively recommend changes to existing products with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, and Service Assurance to ensure proper development and management of services
• Prepare and understand product requirements for new products and features for Mass Markets, Enterprise and Wholesale market segments
• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate in creating business cases for new products and features, driving the funding and approval process for new initiatives
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Produce competitive analyses for specific products and markets, determining competitive advantages and creating product roadmaps and new initiatives that enhance Brightspeed’s competitive edge and contribute to growing the brand’s recognition in the markets where Brightspeed’s network is deployed
• Collaborate in developing long term business plans and each year’s budget for the product portfolio
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

Qualifications

PROFESSIONAL SUCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience.
• 10+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 5+ years of experience as Product Manager
• Proven track record launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• Proven track record in launching Managed Services is a plus.
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Experience in managing a small team of Product Managers, Product Analysts, Sales Engineers and/or Business Analysts is a plus
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

Brightspeed has an exciting opportunity for a Platform Program Manager, Product to join our rapidly growing team! As an individual contributor, you will be responsible for technical and non-technical program management and JIRA support. You will work closely with IT and Business stakeholders to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time product release and effective communication for all programs assigned. This role will report to the Senior Manager, Product & Platform Innovation – Governance. 

As a Platform Program Manager, Product, your duties and responsibilities will include: 

Product Innovation Program Management for Mass Markets, Enterprise & Wholesale including Sales, E. Commerce, Network & Field Operations, Customer Care, Marketing, and Finance programs:

• Support the Product Innovation team by managing assigned targeted efforts to completion 
• Responsible for aligning cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations 
• Primary point of contact for stakeholders, subject matter experts, and business partners for all product programs  
• Responsible for program management including resource alignment, plan creation, timelines and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings 
• Responsible for identification and delivery of product requirements to IT including 
• Describe the need of the business / customer or the characteristics of the proposed system from the viewpoint of the product or platform’s end user 
• Requirements are written in a manner that IT can action 
• Product requirements are handed-off to IT according to program timeline  
• Align product end users to define Acceptance Criteria based off the product requirements including, minimal viable product, go / no go criteria, and contingency planning  
• Responsible for driving program execution ensuring high quality and end product meets the measures of success 
• Ensure completion of assigned complex programs within budgetary and scheduling guidelines 
• Coordinate with IT to review and provide feedback for high level designs and demos 
• Partner with training to identify content needs and ensure all end users are properly trained before product deployment  
• Drive Operational Readiness in collaboration with Go / No Go facilitation including 
• Verification that product meets acceptance criteria before the general audience deployment 
• Cross Functional test plan, timeline, resource management and roles & responsibilities 
• Business Validation Testing and Operational Readiness Testing support 
• Communication detailing progress, issues encountered, top priority defects and overall health of the product or program 
• Go / No Go criteria, facilitation and communication 
• Partner with IT to provide product implementation support including: 
• Cross Functional resource management and roles and responsibilities 
• Post deployment defect and enhancement management, stakeholder support and training   
• Communication of deployment activities, results, outstanding issues, and post deployment handoff activities 
• Responsible for delivering continuous improvement, quality, and productivity from the customer / stakeholder’s perspective 

Strategic Planning and Team Support 

• Drive long-term modernization and product advancement planning and execution for Sales (Mass Markets, Enterprise and Wholesale), Operations, Customer Care, Marketing, and Finance programs 
• Drive successful execution of product programs in alignment with Brightspeed’s Strategic Long Range Growth Plan 
• Partner with business stakeholders to identify, evaluate and prioritize areas for improvement within the product programs, driving modernization, efficiency, speed, quality, transformation, and innovation  
• Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business 
• Support management of day-to-day operations of the Product Innovation team including domain program roadmap, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project / program gap coverage, etc. 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Project / Program Management, Business, or related field 
• 5+ years of experience managing cross-functional and/or cross team programs 
• 4+ years of strong technical experience, preferably in product development or telecommunications 
• Successful teamwork experience and demonstrated leadership abilities 
• Ability to translate technical terms into plain language 
• Excellent client-facing and internal communication skills 
• Experience creating C Suite level presentation materials 
• Quick learner with excellent written & verbal communication and analytical problem-solving skills 
• Solid organizational skills with attention to detail, context switching, and ability to cope with tight deadlines 
• JIRA Knowledge 
• Proficient in Microsoft Office applications 
• Proficient in program planning and life cycle development tools 

BONUS POINTS FOR: 

• Deep familiarity with fiber technology  
• Certified Project / Program Management Professional (PMP)-PM or Project / Program Management Degree 
• Basic knowledge of SmartSheets 

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Job Description

We are currently looking for a Senior Manager, Broadband Grants and Data Analytics to join our growing team. In this role, you will report to the Vice President Regulatory, Compliance and Broadband Office, as we work to attract hundreds of millions of dollars in state and federal grants to Brightspeed under the U.S. government’s Broadband, Equity, Accessibility and Deployment (BEAD) and various other state and federal broadband grant programs. You will play a critical role in managing and directing the technical project plans for grant application analysis and submissions, including directing the GIS and analytics work necessary for grant applications, protecting the company’s strategic build plan through challenges and broadband reporting, and regulatory reporting on service availability and deployment across Brightspeed’s 20-state operating footprint. You will need experience in project management, GIS, data analytic software, excellent written, verbal, and organizational skills, leadership and management skills as well as the ability to adapt in a rapidly changing and fast-paced environment. As a people leader, you will be managing a team responsible for modeling and mapping and will be working cross functionally with other business units, requiring demonstrated skills in coaching, influencing, problem-solving and collaboration.

As a Senior Manager, Broadband Grants and Data Analytics, your duties and responsibilities will include:

• Manage the Broadband Grant Office on all issues concerning the analytics and addresses and Broadband Serviceable Locations (BSLs) necessary for broadband grant applications, maintaining, and protecting Brightspeed’s service territory through challenges to grant programs, and regulatory filings with the Federal Communications Commission (FCC)
• Serve as lead project manager for the broadband grant team for the technical project plans needed for applications and broadband regulatory filings
• Support the Government and Legislative Affairs team on broadband issues pertaining to grant programs and matters impacting broadband builds before state administrative agencies, state legislatures, and local authorities
• Advise the business on complex matters regarding broadband grant programs, including drafting processes, business analyses, and risk assessments as needed
• Serve as trusted advisor to management and cross-functional teams on broadband grant addressing and mapping
• Provide direction, analysis and input on address reporting and management associated with reporting for Rural Digital Opportunity Fund (RDOF), grant compliance and other address related programs
• Deliver complex messages clearly and persuasively to regulators, government stakeholders in multiple states and technical/business audiences
• Support the legal department with analysis and mapping for litigation efforts and processes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years of relevant work experience, preferably with experience in state or federal broadband grant programs and/or telecommunication regulatory filings
• Management experience
• Excellent writing and oral communication skills
• Strong project management, database management, and organizational are essential
• In-depth knowledge or demonstrated ability to understand complex cost-modeling, GIS mapping, network, technical, and economic concepts related to a network-related industry
• Demonstrated ability to work in a fast-paced, collegial, project-driven team environment
• Demonstrated ability to work in a cross-functional environment

BONUS POINTS FOR:

• Familiarity with government broadband grant programs and evaluation criteria
• Experience with ESRI, QGIS, Alteryx, BigQuery, SQL, Oracle, JIRA, Python

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Job Description

Brightspeed has an exciting opportunity for a Project Manager in Network Architecture to join our rapidly growing team! As a Project Manager, you will oversee all programs being worked on by our Network Architects and Brightspeed Technology Advancement Center (BTAC). This position will be responsible for delivering a summarized view of the benefits the team is delivering to the business in an executive format that is easy to consume. This role will work closely with the business, IT and executive teams to ensure alignment of strategy and implementation.

As the Project Manager in Network Architecture, your duties and responsibilities will include:

• Deliver monthly accomplishments of items each team members have contributed to the business
• Act as the front door into all requests and demands coming into our lab (BTAC) Brightspeed Technology Advancement Center
• Produce lab roadmap that outlines all work and timelines associated to requests for lab functions
• Be responsible for scheduling calls and ensuring key participants drive to a solution to meet each milestone
• Work closely with cross functional teams & vendor partners to manage progress on solutions development and drive rapid progress
• Present program updates/status to our leadership and stakeholders
• Create bi-monthly All Hands presentation of the work that has been accomplished and the work we need to be focused on for the next two months

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years’ experience with telecom industry, preferably in Network systems
• 5+ years' experience in Project management
• 5+ years’ experience driving software development lifecycle and architecting IT solutions
• Firm grasp of networking concepts including Fiber, PON and copper networks
• Ability to understand and explain complex technical information
• Collaborative, team builder with strong communication skills, ability to negotiate, often at higher levels
• Project management skills, PMP Certification
• Experience with latest trends in technology both mobile and web, to design and built innovative and efficient solutions

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Job Description

The Product Specialist, Platform Operations is a critical component of the Brightspeed Innovation team, leading the day-to-day operations of specifics products and platforms for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to a Product Manager, Product Platforms You must have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).

You will be responsible for driving the execution of specific requirements and operational activities for specific products and/or platforms with key stakeholders and teams as assigned by the Product Manager.

As Product Specialist, Platform Operations, you will have the following duties:

• Gather and analyze data for product and platform requirements
• Drive the development and implementation of new product and platform features
• Assist with project management tasks for selected projects
• Identify and recommend improvements to existing products and platforms
• Convert features into smaller user stories and actionable requirements for developers, IT and other stakeholders as needed
• Write clear and well-structured business requirements and documentation
• Identify and recommend automation opportunities for existing products and platforms
• Create reports, dashboards and visualizations to help others understand products and platforms performance as needed
• Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with product managers and project managers on roadmap planning and prioritization
• Interact with business and technical stakeholders to identify needs, opportunities, and gaps
• Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree required in Engineering, IT, or equivalent work experience.
• Experience in telecommunications products like Metro Ethernet, XGSPON/GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity is a plus
• 3+ years of experience as Product Manager
• Proven track record managing products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles is a plus
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

We are currently looking for a Product Specialist, Product Operations to join our growing team. In this position, you will be a critical component of the Brightspeed Innovation team, leading the day-to-day operations of specifics products and platforms for Mass Markets, Enterprise and Wholesale customers.

As a Product Specialist, you will report directly to a Product Manager, Mass Markets, Enterprise and Wholesale. You will have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).

You will be responsible for driving the execution of specific requirements and operational activities for specific products and/or platforms with key stakeholders and teams as assigned by the Product Manager.

As Product Specialist, Product Operations, you will have the following duties and responsibilities:

• Gather and analyze data for product and platform requirements
• Drive the development and implementation of new product and platform features
• Assist with project management tasks for selected projects
• Identify and recommend improvements to existing products and platforms
• Convert features into smaller user stories and actionable requirements for developers, IT and other stakeholders as needed
• Write clear and well-structured business requirements and documentation
• Identify and recommend automation opportunities for existing products and platforms
• Create reports, dashboards and visualizations to help others understand products and platforms performance as needed
• Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with product managers and project managers on roadmap planning and prioritization
• Interact with business and technical stakeholders to identify needs, opportunities, and gaps.
• Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects.
• For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives.

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• Experience in telecommunications products like Metro Ethernet, XGSPON/GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity 
• 3+ years of experience as Product Manager
• Proven track record managing products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles 
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

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Job Description

Brightspeed has an exciting opportunity for a Head of Fiber Engineering and Construction to join our growing team. In this role, you will report directly to the Vice President of Network Planning, Engineering & Construction and lead the engineering and construction of Brightspeed’s $2B investment in fiber network deployment, including all aspects of fiber network design, architecture and engineering, network construction,  infrastructure services provider and vendor coordination, scheduling and performance management, development of  engineering and construction guidelines for new fiber architecture, project issue management and government and municipal relations support. You will be in a key leadership position within Brightspeed, managing the growth diver of the business via the fiber network upgrade and fiber product deployment to 3M prems, and over 50% of the Brightspeed customer base. You will have a strong business acumen, the abilities to define and implement groundbreaking ideas, to work within a fast-moving environment to rapidly deliver support and services that have a broad business impact, and desire to have an industry wide impact. You will also have significant prior work experience in fiber network deployments.

The right candidate will find this a tremendous opportunity to join a company at the infancy of a fiber deployment plan and contribute to building a superior fiber data and communication network. 

As a Head of Fiber Engineering and Construction, you will have the following duties and responsibilities:

• Lead and program manage all aspects of a $2B fiber network build and upgrade to 3M+ prems  
• Manage all aspects of the network design, engineering, wire center and outside plan build and related strategies and plans 
• Direct local engineering teams and infrastructure services providers in all build design strategies and deployment scheduling and requirements
• Negotiate pricing, performance, resource requirements and augmentation related to the fiber build program with both material OEMs and infrastructure services providers
• Project manage the Go to Market strategy for all new fiber-based voice and data product offerings
• Provide operational and network strategy support in interactions with state and local government matters related to Brightspeed’s fiber deployment. 
• Support the application process for Federal, State and Local Municipality subsidies for broadband deployment funding
• Business process owner in the design and development of newly developed and deployed network inventory, engineering, construction, and related build management systems
• Drive the company culture and strategies. Create strategies to achieve business goals such as increasing revenues, optimizing expenses, and developing a skilled, motivated, satisfied, and diverse workforce
• Lead by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Engineering and or Project Management  
• Significant prior industry experience in facility engineering and network deployments
• Prior industry experience in large scale fiber deployments
• Significant prior industry experience in managing infrastructure service providers
• Strong communication and interpersonal skills to successfully interact with cross functional teams
• Process improvement and customer-centric mindset
• Ability to motivate others and work under pressure
• Excellent oral and written communications skills
• Exceptional analytical and problem-solving skills with the ability to articulate via written and through oral communication

BONUS POINTS FOR:

• Master’s Degree in Engineering or Telecommunications

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Job Description

We are looking for a detail-oriented, self-motivated professional to join our team as Sales Operations Manager, Incentive Compensation. In this role, you will lead a team of analysts and report to the Director, Sales and Channel Performance Operations. You will have experience in sales compensation analytics, modeling and reconciliation preferably in the telecom/technology industry. You have knowledge of compensation plan design and quota setting. You will develop and implement sales compensation plans that drive appropriate behaviors and deliver on our key business objectives. You are highly collaborative and effectively partner with your Channel Directors, Finance and HR peers. You are responsible for ensuring incentive compensation and commission payments are properly calculated and validated for the Mass Market employees on compensation plans, and for indirect partners/agents/properties. You will serve as the lead for sales compensation processes, reporting, and policies for the Mass Markets Sales and Channel Organization.

As a Sales Operations Manager, Incentive Compensation, your duties and responsibilities will include:

• Commission Plan development, modeling, and assessment of incentives
• Work cross-functionally to set quota targets that tie to budgets and align with business priorities
• Establish, enhance and manage internal compensation tools, reports and models
• Act as the subject matter expert and lead for compensation reviews and budget tracking
• Consistently monitor and manage sales recognition principles and plan compliance
• Partner with leadership to roll out KPIs, Metrics, Tools, Dashboards, enhancements, productivity, and performance management initiatives
• Calculate, review and approve payments for eligible employees and partners
• Validate data feeds for sales and Partners/Agents
• Own disputes resolution
• Effectively lead, manage and develop direct reports

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

Analytical Rigor & Analysis:

• Work experience involving analytical rigor as typically seen in finance, business operations or consulting
• Expert knowledge of sales compensation, plan design, sales operations, quota setting, and compliance
• Proven success driving results through performance reporting, results tracking and business unit attainment
• Ability to provide easily digestible business insights and recommendations from available data to business stakeholders
• Experience creating, delivering and presenting business reports and results that are easily digestible

Proficiency in Tools & Systems:

• Proficiency in Salesforce.com, Incentive Compensation Management systems, Anaplan, etc.
• Proficiency in Microsoft Office Suite, and Power BI
• Expertise in advanced Excel capabilities, including pivot tables, complex formulas, and graphing to streamline business processes

Leadership & Education

• 5+ years' experience preferably in a telecommunications or technology customer, product, and/or services reporting
• Bachelor’s Degree required in Accounting, Finance, IT, or equivalent work experience
• Must have exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Demonstrated ability to work independently, manage multiple concurrent initiatives and drive efficiencies in a cross-functional environment.
• Prior experience leading a team of direct reports

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Job Description

Brightspeed has an exciting opportunity for a Marketing & Consumer Business Operations Lead to join our rapidly growing team! Reporting directly to our President, Consumer and Small Business, you will be responsible for relaying information between executive team members and other senior leaders. You will attend meetings, provide an overall picture of productivity to executives and stakeholders, and then relay information to across different business units. You will provide data analysis and metrics of the productivity of the team, and suggest strategic initiatives to improve workflow, teamwork, and budget management. In your role, you will be working on the everyday action items to support the President Consumer and Small Business such as working with department leaders on project coordination and business administration. 

As a Marketing & Consumer Business Operations Lead, your duties and responsibilities will include: 

• Assist the leadership team with various administrative tasks, such as budget planning, providing necessary preparation documents, participating in monthly/quarterly reviews, and developing new marketing strategies 
• Oversee daily operations in collaboration with senior managers and department leaders, and perform administrative tasks such as managing calendars, generating correspondence, maintaining hard copies and electronic files, planning and coordinating annual corporate meetings, and scheduling facilities 
• Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications 
• Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with the executives on special projects 
• Drive implementation of cross-departmental marketing and communications initiatives in collaboration with other business units 
• Assist other team members with interpreting and executing the department’s vision and intent regarding upcoming and ongoing marketing initiatives 
• Act as the primary point of contact for escalating team issues  
• Use the internal project management and marketing automation systems—delegate tasks, create schedules for marketing teams, generate reports, etc. 
• Lead meetings and discussions with the marketing team in a way that promotes collaboration  
• Provide relevant analyses, recommendations, and reports to the President, Consumer and Small Business 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in communications, public relations, marketing, or similar field 
• 8+ years of experience in a senior-level marketing, PR, or communications role 
• Strong organizational and leadership experience 
• Seasoned experience in planning and leading strategic initiatives 
• Versatile abilities and extreme dedication to efficient productivity 
• Oversee strategic business initiatives, from development through successful execution  
• Advanced proficiency in Microsoft Office tools 
• Excellent knowledge in budgeting and project management processes 
• Highly adaptable with great problem-solving and organizational skills  
• Excellent written and verbal communication skills  
• PMP certification 

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Job Description

Brightspeed has an exciting opportunity for a Technical Implementation Specialist, Digital Engagement to join our rapidly growing team! We are building the first cloud-enabled telecommunication that provides a simple and seamless customer experience.

As the Technical Implementation Specialist, Digital Engagement, you will be critical to help us innovate the Digital Engagement capabilities of our Order Fulfillment, Dispatch, Service Delivery, Service Assurance & Field Operations clients in the Mass Markets, Enterprise, and Wholesale domains. You will work closely with IT and Business Operations Leads to ensure alignment of short- and long-term goals for a unified platform experience.  The principal purpose of this role is to drive automation, process efficiency and customer service support for all underlying network and operational process for front line field technicians, dispatch, and technical support agents. This position will report to the Senior Manager, Digital Engagement.

As the Technical Implementation Specialist, Digital Engagement your responsibilities include:

• Deliver the best-in-class digital communication experience for our internal clients and external customers using interactivity and automations to meet our Consumer & Small Business (CSB), and Enterprise & Wholesale (E&W) customers’ needs
• Integrate the CSB and E&W operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience to deliver internal cost efficiencies while maximizing the platform
• Act as Operations Product Owner in a dynamic Agile software development life cycle (SDLC) environment for digital communications (SMS, Email, Voice calls) and chat platforms
• Interview Operations stakeholders to capture their detailed business problems and enhancement opportunities
• Help the Business define key performance indicators (KPIs) and complete business cases to prioritize and drive outcomes
• Partner with Product Managers to find the right solution to business challenges
• Partner with IT to groom the features into user stories for development
• Partner with IT and vendor teams to deliver and support our Digital Engagement platforms
• Drive operational efficiency and operational expense savings through workflow enhancements, self-service, and automations
• Triage and troubleshoot platform issues from discovery through root-cause analysis (RCA), driving resolution efforts and communicating to clients to maintain Operations
• Lead operational readiness testing (ORT) and user acceptance testing (UAT) prior to production release
• Support bi-weekly releases out of working hours, validating system functionality was delivered successfully and performing regression testing to maintain high availability, security, and performance of the platform
• Provide readouts and presenting to leadership teams on enhancements, alignment, and risk mitigation strategies to meet our goals
• Help develop, design, and drive the technology roadmap for the most effective digital engagement platforms for new & legacy products
• Build relationships with third-party vendors, while driving strategic sessions to maximize our return on investment and expose service capabilities
• Minor travel as needed to collaborate with vendor and cross-domain teams

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or equivalent work experience in Operations System Support or Digital Engagement
• Experience working in cross-functional project teams
• Experience working in Agile and/or Kanban software development environment
• Experience in simplifying and reinventing processes, systems, and user experiences
• Excitement and/or experience with Conversational Chatbots, Large Language Model (LLM), Natural Language Processing (NLP), Generative AI, ChatGPT
• Excitement about developing digital communication experiences, introducing automation and self-service capabilities in Chat by exposing Support Content, KB, Articles, and Automated Workflows
• Enjoys conducting user research, creating a feedback loop, and helping business and IT to prioritize features and functionalities
• Strong technical experience, preferably in telecommunications or software development
• Strong strategic vision, and the ability to identify friction points and implement innovative solutions
• Strong analytical skills and ability to document processes flows and diagrams
• Strong professional writing & grammar skills to deliver content in consumable formats for technical and leadership audiences
• Strong professional speaking & presentation skills

BONUS POINTS FOR:

• Master’s Degree and / or technical certifications in relevant field
• Intimate knowledge of telecommunications, fiber optics technology and/or delivering a stellar customer service experience
• Experience in creating and supporting digital communications
• Past work experience in Digital Engagement platforms:
  • Salesforce Chat
  • Salesforce Marketing Cloud
  • IBM Watson
  • Google CCAI
  • ContactEngine
  • Twilio
  • ServiceNow
  • Genesys
  • IVR or VRU

#LI-SS1

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