Job Description

The Director, Business Development will play a crucial role in expanding our market share by developing and executing strategic sales plans, building relationships with key clients, and leading a dedicated sales team.

What You’ll Do:

• Build, develop and create a viable pipeline of prospects in order to close business that will generate new revenue for the company.
• Lead, mentor, and support other members of the sales & operations team, providing coaching and constructive feedback to foster team growth and success.
• Develop and implement sales strategies tailored to the Mexican market to achieve targets.
• Develop and maintain relationships within multiple stakeholder groups, ensuring a strong, cohesive presence in the market.
• Articulate compelling value propositions, demonstrating how Shiji's technology solutions can address specific business challenges within the hotel industry.
• Approach prospects with an inquisitive mindset, seeking to understand the reasons behind technology replacement needs, and leveraging this insight to present tailored solutions.
• Collaborate effectively with internal teams, contributing innovative ideas for business development and new customer acquisition strategies.
• Maintain awareness of industry trends, competitors' products, and market conditions, keeping abreast of key developments
• Conduct presentations to potential clients, aligning solutions with their unique needs and expectations.
• Ensure compliance with local regulations and company policies, upholding the highest standards of professionalism, customer service, and ethical conduct.

Qualifications

Minimum Qualifications (knowledge, skills, and abilities):

• Minimum of 5 years of hotel experience in either IT, operations, or sales/revenue.
• Must live in Mexico. 
• Must be bi-lingual (English and Spanish) with the ability to effectively communicate (both written and verbal) and articulate ideas clearly and persuasively in both languages.
• Possession of a valid passport for travel throughout the Americas region.
• Strong understanding of the Mexican hotel market, industry trends, and cultural nuances.
• Excellent interpersonal skills with the ability to build rapport and maintain relationships with customers, stakeholders, and internal teams.
• Strong drive to meet and exceed sales targets and objectives, demonstrating persistence and the ability to handle rejection, and bouncing back from setbacks, and maintaining enthusiasm.
• Ability to adapt to changing market conditions, customer preferences, and company strategies.
• Effective organization and prioritization skills, meeting deliverables timely.

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Job Description

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

Technologies we use:

• React ecosystem
• SCSS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)

Key Areas of Responsibility:

• Deliver highly customizable features and widgets
• Developing and maintaining software features based on visual mockups and UX descriptions
• Writing tests
• Delivering high-quality code, which is both functional and performant
• SOLID understanding of best practices, processes and design patterns in software development
• Contributing to the infrastructure that the team leverages for development
• Code reviewing

Qualifications

• Minimum 5 years’ experience as JavaScript or Front-End Developer
• Advanced understanding of JavaScript ES6/TypeScript
• General awareness of web application performance best practices
• Experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• Experience with React, React Hooks
• Having experience with further Front-End technologies is nice to have but not necessary
• Interest in testing, review and code quality
• Good knowledge of: HTML5, CSS3, SCSS, Jest/Enzyme, Web Components

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Job Description

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

Key Areas of Responsibility:

• Deliver highly customizable features and widgets
• Getting requirements about functionalities, developing and maintaining software features based on visual mockups and UX descriptions in scrum manner (sprints, grooming, planning, retrospective sesssions)
• Working with the newest technologies, best practices and patterns in software development
• Delivering high-quality code, which is both functional and performant
• Writing tests
• Code reviewing
• Contributing to the infrastructure that the team leverages for development
• Contributing in design of solutions with team members
• Sharing knowledge with other developers
• Working with microfrontends and microservices in multi-region environment

Our Daily Work

• we work in iterations with refinements, plannings and retrospective meetings
• we use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• we commit daily and use CI/CD using Gitlab
• we open merge requests and wait for review for other team members before merge
• we use docker and docker compose for local development and deployment of all microservices
• we use Teams to communicate and or participate in meetings with other team members
• we cooperate with UI/UX department to provide user the best possible looks and feel of application
• we create NPM internal packages to share work with others, create design systems and avoid repetitions

Technologies we use:

• React ecosystem
• SCSS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)
• Ember

Qualifications

• Minimum 4 years’ experience as JavaScript or Front-End Developer
• Advanced understanding of JavaScript ES6/TypeScript
• Good knowledge of HTML5, CSS3
• Experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• Experience with React ecosystem (React hooks)
• Interest in testing, review and code quality
• Familiar with Git
• SOLID understanding of best practices, processes and design patterns
• Open mind, contribution in discussions and good communication, especially inside of the team
• Participation in designing solutions
• Readiness to share knowledge and help team members
• Self-reliance in daily work but also willingness for asking for help
• Good English, both written and spoken

Nice to have but it is not a must:

• Basics of linux, docker
• Experience with form libraries
• Knowledge of Functional Programming and Object Oriented Programming

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Job Description

The Sales Lead will play a crucial role in expanding our market share by developing and executing strategic sales plans, building relationships with key clients, and leading a dedicated sales team.

What You’ll Do:

• Build, develop and create a viable pipeline of prospects in order to close business that will generate new revenue for the company.
• Lead, mentor, and support other members of the sales & operations team, providing coaching and constructive feedback to foster team growth and success.
• Develop and implement sales strategies tailored to the Mexican market to achieve targets.
• Develop and maintain relationships within multiple stakeholder groups, ensuring a strong, cohesive presence in the market.
• Articulate compelling value propositions, demonstrating how Shiji's technology solutions can address specific business challenges within the hotel industry.
• Approach prospects with an inquisitive mindset, seeking to understand the reasons behind technology replacement needs, and leveraging this insight to present tailored solutions.
• Collaborate effectively with internal teams, contributing innovative ideas for business development and new customer acquisition strategies.
• Maintain awareness of industry trends, competitors' products, and market conditions, keeping abreast of key developments
• Conduct presentations to potential clients, aligning solutions with their unique needs and expectations.
• Ensure compliance with local regulations and company policies, upholding the highest standards of professionalism, customer service, and ethical conduct.

Qualifications

Minimum Qualifications (knowledge, skills, and abilities):

• Minimum of 5 years of hotel experience in either IT, operations, or sales/revenue.
• Must be bi-lingual (English and Spanish) with the ability to effectively communicate (both written and verbal) and articulate ideas clearly and persuasively in both languages.
• Strong understanding of the Mexican hotel market, industry trends, and cultural nuances.
• Excellent interpersonal skills with the ability to build rapport and maintain relationships with customers, stakeholders, and internal teams.
• Strong drive to meet and exceed sales targets and objectives, demonstrating persistence and the ability to handle rejection, and bouncing back from setbacks, and maintaining enthusiasm.
• Ability to adapt to changing market conditions, customer preferences, and company strategies.
• Effective organization and prioritization skills, meeting deliverables timely.

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Job Description

• Collaborating with Product Owners in grooming the business requirements before development
• Designing, implementing and then maintaining new functionalities inside a living system
• Performing code reviews daily  
• Guiding other developers into the correct implementation of business requirements

Our Daily Work

• We follow Scrum with iterating Sprints, Grooming & Sprint planning sessions, Code Freeze after sprint and retrospective meetings
• We use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• We commit daily and use CI/CD using Gitlab/Jenkins
• We open merge requests and wait for review for other team members before merge
• We use docker and docker compose for local development and deployment of all microservices
• We create nuget packages to share work with others in our own Nuget Server
• We use Visual Studio or Rider or VSC for coding
• We use teams to communicate and or participate in meetings with other team members

Technologies:  

• .NET 7 (C#), Web API, Entity Framework, REST
• Open ID (JWT), Identity Server, Federated Security, SSO
• PostgreSQL, Elastic Search, Redis
•  Kafka
• Kubernetes, Docker
• AWS (S3, EC2, ESB, Route53, CloudFront, VPC, API Gateway etc.)
• ELK Stack, Graphana, Opsgenie
• Kong Api Gateway

Our System

• Cloud Native, deployed in Kubernetes on AWS infrastructure
• Written in .NET, API First (REST) approach with thin UI client
• Written in microservices, DDD, CQRS, Event Based, Saga Pattern for Distributed Transactions
• Multi-tenant and multi-region (US, EU, China, APAC, Middle East deployed regions)
• Green field development, with less than 5 years old code, started from scratch in .NET Core

Qualifications

• Experience 3+ years in a similar role
• Advanced Object-Oriented and or Functional Programming paradigms 
• Good knowledge of C#, .NET, Web API (REST), Entity Framework, or any other ORM (Dapper/NHibernate, etc.)
• Knowledge of DBs, such as PostgreSQL or Elastic Search
• Good Knowledge of testing (Unit/Integration tests)  
• The capability of writing clean code along with tests
• Being an open-minded, proactive person

Nice to have:  

• Experience with Integration Systems and patterns (XML/SOAP, JSON, CSV, FTP or HTTP message transformation/delivery, competing consumers pattern, pipes and filter, off loading queue etc.)
• Experience with distributed systems, transactions, multi-tenant and multi-region systems
• Basics of Linux, Docker

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Job Description

Enterprise Platform

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

Our daily work:

• we work in iterations with refinements, plannings and retrospective meetings
• we use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• we commit daily and use CI/CD using Gitlab/Jenkins
• we open merge requests and wait for review for other team members before merge
• we use docker and docker compose for local development and deployment of all microservices
• we use teams to communicate and or participate in meetings with other team members
• we cooperate with UI/UX department to provide user the best possible looks and feel of application
• we create NPM internal packages to share work with others, create design systems and avoid repetitions

Technologies we use:

• React ecosystem
• Redux
• SASS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)
• Ember

Key areas of responsibility:

• Getting requirements about functionalities, developing and maintaining software features based on visual mockups and UX descriptions in scrum manner (sprints, grooming, planning, retrospective sessions)
• Working with the newest technologies, best practices and patterns in software development
• Delivering high-quality code, which is both functional and performant
• Writing tests
• Code reviewing
• Contributing to the infrastructure that the team leverages for development
• Contributing to design of solutions with team members
• Sharing knowledge with other developers
• Working with micro-frontends and microservices in multi-region environment

Qualifications

• Minimum 4 years’ experienceas JavaScript or Frontend Developer
• Advanced understanding of JavaScript ES6/TypeScript
• Good knowledge of HTML5, CSS3
• Experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• Experience with React ecosystem (React hooks) and React design patterns
• Interest in testing, review and code quality
• Familiar with Git
• SOLID understanding of best practices, processes and design patterns, we pay a strong attention to the quality of code
• Open mind, contribution in discussions and good communication, especially inside of the team
• Participation in designing solutions
• Readiness to share knowledge and help team members
• Self-reliance in daily work but also willingness for asking for help
• Good English, both written and spoken

Nice to have but it is not a must:

• Basics of Linux, docker
• Experience with form libraries
• Knowledge of Functional Programming and Object Oriented Programming
• Ember

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Job Description

Product management team consists of 12 Product Managers and 16 Product Owners and is growing. Such a large team requires from an operational standpoint a central figure to lead the communications, cross collaboration, and to take on a point role in some organizational processes. 

Qualifications

• 2+ years experience as Product Owner or Product Manager or 2+ years QA/Support within Shiji Enterprise Platform
• Hospitality Industry experience either via direct exposure or working within a software company delivery solution for the industry
• Self driven approach to work demonstrating eagerness to take accountability and ownership
• Good organizational and leadership ability
• Excellent in communication to all levels of organization. Ability to communicate ideas concisely in written and spoken word. Skilled at conveying direction and value in presentation format.
• Ability to identify gaps, propose solutions while minimizing ‘overhead’ or bureaucracy. Ability to identify and create efficiencies and synergies among teams.
• Ability to understand challenges of all role within the product team
• Ability to train, encourage, mentor new members on their role and their interactions with other team members
• Ability to represent Shiji’s product strategy, company perspective and encourage a team atmosphere within the company culture.

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Job Description

• Provide first level support to our Infrasys customers with a focus on quality and customer satisfaction and within the defined parameters of support services.
• Understand our customer needs, expectations and assist them using our applications.
• Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
• Escalate Tickets which need further investigation by 2nd and 3rd Level Support.
• Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
• Attend regular product/technology training to remain up to date with developments of the Infrasys solution.

Qualifications

• Experience of supporting customers over the phone
• Experience using Remote Access Tools to support customers
• Networking skills – Setting up, troubleshooting and configuring
• Computer Skills – Setting up, upgrading, trouble shooting, installation and configuration
• Experience in a customer facing role working to defined levels of service delivery
• Experience of using IT systems to include OS installation and configuration
• Fluent in English and Spanish
• Ability to work in 24/7 shifts
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to work independently and in a team environment.
• Operates with energy, direction, speed and quality
• Experience of writing knowledge base articles for internal publication
• Mentoring colleagues when faced with challenging issues

Applicable Competencies:

• Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.
• Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves the people and resources required.

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Job Description

• designing and implementing new infrastructure components
• day to day support of developers
• creating new application hosting environments
• maintenance of the existing infrastructure
• Continuous Integration and Deployment

Qualifications

• Minimum 3 years of commercial experience in AWS and Kubernetes
• Minimum 1 year of commercial experience in Terraform
• Experience in GNU Linux 
• Experience with CI/CD process using Jenkins or Gitlab
• Team player
• Opennes to new technologies and paradigms
• Ability to investigate and analyze information and to draw conclusions
• The drive to solve any challenge that is thrown your way
• Strong written and verbal communication skills

Nice to have

• Certification in AWS or Kubernetes

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Job Description

• Being a part of infrastructure transformation into infrastructure as code approach
• Using CI/CD tools and scripts to create automatic application deployments for microservices
• Helping developers in daily activities related to tools maintenance and AWS/Kubernetes/ECS operations
• Working in collaborative and iterative software development process with agile teams

Technologies used: 

• AWS (EC2, RDS, VPC, ELB, S3, IAM, Lambda, CloudWatch)
• Kubernetes, Docker
• CI/CD (e.g. Jenkins/Gitlab)
• Terraform, Helm
• bash/PowerShell
• Linux, Windows
• .NET, React, Android
• PostgreSQL, Oracle 

Qualifications

• Minimum 3-year experience in similar position and minimum 5 years of experience in IT industry
• Good experience with AWS (EC2, RDS, ELB, S3, IAM, Lambda, CloudWatch)
• Good experience with Kubernetes and Docker
• Experience with AWS networking and security
• Experience with shell scripting (bash and/or PowerShell)
• Strong verbal and written communication skills in English are required
• Proactive attitude and continuous improvement

Nice to have: 

• Experience in implementing IaaC using Terraform
• Experience with HA systems
• Experience with CI/CD tools
• Experience with Windows/Linux server administration
• Understanding of relational databases (tools and monitoring)

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