ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K - 12th grade and early college core academic subjects, with a focus on math and science.  We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we.  Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.  We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.  We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for an experienced engineering leader to help manage our Khanmigo Core Platform team. This role will:

• Drive delivery on product goals through direct people management
• Partner with cross-functional colleagues in design and product management
• Build and grow experts/leaders through feedback and attention to personal career development. 
• Collaborate with external partners to deliver contractual features
• Partner with architects and other engineering managers to make sure our product architecture, performance, and quality meet the needs of our users.
• Empower engineers and support them with tools and processes to efficiently deliver amazing user experiences. 

You can read about our latest work on our Engineering Blog. A few highlights:

• Incremental Rewrites with GraphQL
• Our Transition to React Native
• Go + Services = One Goliath Project
• How Engineering Principles Can Help You Scale
• How to upgrade hundreds of React components without breaking production

WHAT YOU BRING

• At least 8 years of experience managing teams of software engineers
• Experience using Generative AI / LLMs to build products. Knowledge of common prompt engineering techniques, current state of generative models, and engineering techniques such as RAG.
• Experience with Agile development and methodologies; web and mobile application architecture and development
• Experience with design systems, shared component libraries, and working with designers
• The ability to manage a diverse and distributed team of engineers from all backgrounds
• Strong communication skills, both spoken and written — a history of blogging or essay-writing is helpful
• Technical proficiency — you can dive into technical discussions and deeply understand and influence the decision making process
• Ability to set clear expectations and goals for the team. You hold team members accountable for performance expectations and take different approaches to motivating high performers and turning around low performers

• Qualities we value in Engineering Management:

  • A strong point of view about products and user outcomes
  • Capable of navigating ambiguity, proactively seeking out the people/information you need to move projects forward
  • Passion for helping others succeed - not just your direct reports, but your peers as well

WE WELCOME

Candidates with experience in any and all technologies. We don’t require experience in any particular language or tool. Our commitment to on-boarding and mentorship means you won’t be left in the dark as you learn new technologies.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $181,990 - $227,488 USD / $227,487 - $284,360 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal’s TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve, and we aren’t afraid to take bold bets to invent the future we want to see. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on, while at the same time, we don’t let perfect be the enemy of the good.We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

Clover is reinventing health insurance by working to keep people healthier.

The Actuarial team at Clover Health is a group of tech-savvy, collaborative, and strategic thinkers driven by a shared enthusiasm for the transformative power of technology in healthcare. With a blend of analytical prowess, industry knowledge, and a passion for improving healthcare outcomes, the Actuarial team plays a pivotal role in guiding decision-making processes and ensuring the long-term sustainability of our Medicare Advantage initiatives.

As a Senior Actuary, your expertise will be integral in driving our data-driven decision-making processes, particularly in the critical area of Reserve and Reporting analytics for Medicare Advantage. Your responsibilities will encompass a wide range of tasks aimed at enhancing Clover's ability to make informed business decisions. In this role, you will develop and maintain sophisticated actuarial models, identifying opportunities to enhance actuarial methodologies, streamline processes, and leverage advanced analytics techniques to improve the accuracy and efficiency of reserve and reporting analytics.

As a Senior Actuary, you will:

• Lead actuarial aspects of Clover’s financial analysis and reporting, including reserve estimation, internal management reporting, and analysis of emerging experience.
• Own the design, construction and execution of automated actuarial tools and data pipelines that allow Clover to quickly answer business questions.
• Collaborate with Finance, Data Science, Accounting and Operations team members on group deliverables, ensuring that our business partners understand our solutions and can implement them appropriately.
• Communicate analysis, findings, and supporting data in a manner that is meaningful to leadership and partnering teams.
• Support compliance under Sarbanes Oxley, including through process and tool design, peer review and control testing.
• Provide support, review and mentorship to more junior team members.

Success in this role looks like:

• Within the first 90 days you've made efficiencies by leading Clover's financial analysis and reporting, including reserve estimation and internal management reporting, and owning the development of automated actuarial tools and data pipelines for swift business insights.
• By the end of your 6 month period you've generated robust reports on reserve levels, financial projections, and key actuarial metrics to facilitate communication with stakeholders.
• Future success in this role will be measured through developing and maintaining sophisticated actuarial models to forecast future liabilities and financial performance, enabling proactive decision-making and strategic planning.

You should get in touch if:

• Youare excited by leveraging technology and have expert level programming skills, such as in SQL, R, and Python.
• You have 4+ years of actuarial or other analytical experience; Medicare experience is required.
• You are an Associate or Fellow of the Society of Actuaries and a Member of the American Academy of Actuaries, preferred.
• You are passionate about your career in actuarial science and want to demonstrate the value that actuaries can provide in a highly collaborative and cross-functional environment.
• You dream about ways to make the healthcare system more efficient and are excited about the prospect of leveraging modern tools and  techniques to do so.
• You are analytical and strategic and love working in a collaborative, transparent work environment.
• You want to make an impact. From project scope to priority to implementation, you'll have an impact on how decisions get made.

 Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!
  

  ---

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

About Clover:We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We are looking for a Sr. Software Development Engineerto join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.  

In this role you will play a crucial role in developing cutting-edge infrastructure tools for deploying and managing resources across diverse regions seamlessly. You will be responsible for designing, developing, and maintaining automation tools utilized by hundreds of engineers, ensuring efficient and reliable deployment practices through innovative automation and observability solutions. 

Responsibilities: 

• Design, develop, and maintain automation tools for orchestrating the deployment of services across various regions. 
• Collaborate with cross-functional teams to gather requirements and provide feedback on existing infrastructure automation systems. 
• Architect and implement innovative solutions to automate validation processes and enable fully-automated deployments. 
• Develop and maintain integrations with Microsoft proprietary and cloud-native deployment frameworks. 
• Design and implement observability tools to enable application teams to collect telemetry and monitor the health of compute clusters. 
• Ensure scalability, reliability, and performance of automation tools to meet the evolving needs of the organization. 
• Provide technical guidance and mentorship to junior team members. 

Qualifications: 

• Bachelor's degree in computer science, software engineering, or relevant field required. 
• Minimum of 8 years of experience in software engineering, with a focus on infrastructure automation. 
• Strong proficiency in C#. 
• Experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes. 
• Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. 
• Familiarity with cloud computing principles and experience with cloud platforms such as Azure, AWS, or Google Cloud Platform. 
• Knowledge of infrastructure-as-code tools such as ARM, Bicep, Terraform, Ansible, or Puppet. 
• Experience with continuous integration/continuous deployment (CI/CD) pipelines and related tools. 
• Effective communication skills and ability to collaborate with cross-functional teams. 

Preferred Qualifications: 

• Experience with proprietary deployment frameworks such as Azure Resource Manager (ARM) and Ev2. 
• Familiarity with observability tools and practices such as Prometheus, Grafana, or ELK stack. 

Salary Range 

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $138,000 to $146,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. 

Equal Opportunity Employer 

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location:Remote 

Our National Training Team is a group of strategic problem-solvers working to drive an improved member experience. Come join us in our mission to better serve senior communities and fix healthcare for those who need it most.

As a Training & Quality Operations Sr. Associate, you will be responsible for working with operations leadership to plan and execute training, quality assurance, and escalation resolution. You will work across multiple teams to ensure the member needs are identified and well represented. You will provide trends on a variety of channels from our members to better understand signals for process improvement and member retention.

As a Training & Quality Operations Sr. Associate you will:

• Make an impact by planning, conducting, coordinating and implementing comprehensive training modules that impact quality assurance and performance.
• Develop training documents and train internal and external teams.
• Assist in developing, creating and implementing quality processes and procedures; as well as making enhancements to training materials and class modules as needed to enhance the overall member experience.
• Participate in the design of quality assurance formats and quality standards.
• Responsible for assessing the quality of the performance of internal and external member engagement efforts. 
• Engage with our members on a variety of campaigns. 
• Participate in member listening programs and call monitoring to identify member needs and expectations and coordinate and facilitate call calibration sessions.
• Manage escalation channels to ensure timely resolution of member facing issues and to provide actionable data to various cross-functional stakeholders.
• Collaborate with internal and external and stakeholders such as Sales, Stars and Clover members.

Success in this role looks like:

• In the first 30 days you will: Gain familiarity with the company's mission, values, and culture, and start understanding the landscape of member communications and quality assurance.
• In the first 60 days you will: Collaborate to enhance training materials, implement quality processes, and start monitoring member communications for trends.
• In the first 90 days you will: Assess engagement quality, provide recommendations for improvement, and align efforts with organizational goals while strengthening collaboration with stakeholders.

You should get in touch if:

• You have at least 4 years of experience in a call center training or quality role within a Healthcare/Medical/Insurance environment.
• You are hyper-organized and detail oriented, with the ability to stay organized and provide deliverables in a timely, and transparent manner.
• You are a great communicator with a collaborative work style and experience working with multiple stakeholders to get things done.
• You want to make a difference. You thrive when you are driving initiatives forward at a fast pace and welcome challenges that have great impact.
• You care about our member’s experience and want to improve the health, happiness, and quality of life of our members.
• You excel in strategic planning, relish the thrill of problem-solving, and delight in crafting innovative solutions.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Remote-first culture, enabling collaboration with global teams.
• Paid parental leave for all new parents.
• And much more!
  

  ---

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

For California, Colorado, New Jersey, New York, or Washington residents, a reasonable estimate of the base salary range for this role can be found below. For candidates residing in other geographic areas, the range will be adjusted based on location. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

Colorado/Washington Pay Range

$79,000 - $108,000USD

California/New Jersey/New York Pay Range

$79,000 - $121,000 USD

About Clover:We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Principal Product Marketing Manager 

Our Mission – Securing the software that powers your world. At Veracode, we are focused on that mission every day. Veracode is recognized as a premier provider of SaaS-based application security solutions, transforming the way companies secure applications in today’s software driven world. We provide our customers with a solid foundation on which to build security into their modern agile development processes.

We areseekinga highly skilled and experienced Principal Product Marketing Manager to join our team, supporting our latest acquisition ofLongbow Security. As the Principal Product Marketing Manager, you willbe responsible fordeveloping and executing strategic marketing plans, to drive the adoption and success ofthe Longbow platform and advancing Veracode in the application security posture management space. You will work closely with cross-functional teams, including product management, sales, and engineering, to develop compelling messaging, positioning, and go-to-market strategies. Your goal will be to effectively communicate the value and differentiation of our platform to our target audience and drive customer engagement and revenue growth. 

Key Responsibilities

• Develop and execute comprehensive product marketing strategies and plans to drive the adoption and success of the Longbow Risk Management Platform. 
• Collaborate with product management to define and refine product positioning, value proposition, and key messages. 
• Create compelling and differentiated product messaging and positioning that resonates with Veracode customers and prospects. 
• Develop and deliver high-impact sales enablement materials, including presentations, battle cards, and case studies. 
• Conduct market research and analysis to identify customer needs, market trends, and competitive landscape. 
• Develop deep understanding of customer personas, pain points, and buying behaviors to inform messaging and positioning. 
• Collaborate with demand generation and digital marketing teams to develop and execute effective marketing campaigns and programs. 
• Work closely with sales team to provide product training, support, and enablement. 
• Monitor and analyze market and competitive trends to identify opportunities and threats. 
• Stay up-to-date with industry trends, best practices, and emerging technologies in the security risk remediation space.
• Expect travel up to 10-15% of the year.

Key Background

• Bachelor's degree in marketing, business, or a related field. MBA is a plus. 
• Minimum of 6-8 years of experience in product marketing, preferably in the cloud security, application security or software industry. 
• Proven track record of launching products and driving product adoption.
• Experience presenting at conferences, customer briefings and webinars.
• Ability to create compelling and impactful messaging through creative storytelling.
• Strong analytical and strategic thinking skills, with the ability to translate market insights into actionable marketing strategies.
• Ability to collaborate effectively with cross-functional teams and build strong relationships to drive results. 

If you are a highly motivated and experienced product marketing professional looking to make a significant impact in the cybersecurity industry, we would love to hear from you. Apply now! 

What’s in it for you:

• Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Unlimited paid time off and flexible work arrangements to support a healthy work-life balance
• Extensive development and training offerings to help you grow with us
• An annual contribution of 6% towards your pension
• Life assurance, personal accident, and long-term disability insurance
• Enhance parental leave initiatives as well as other family friendly benefits
• Annual fitness reimbursements and access to apps that support wellbeing
• Summer and end of year social events to bring the team together and celebrate our success

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade: Principal

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the role:

Samsara is looking for a Sales Operations Specialist to play a critical role in scaling systems. Processes and policies for our Global sales organization. The ideal candidate has experience at a high-growth B2B Saas company and is passionate about being part of a fast-paced, fast-growing company.

You should apply if: 

• You want to impact the industries that run our world:Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work:One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Partner with our Sales teams to develop strategies to enable our Global sales team to scale effectively, including process optimization, process redesign, or development of new process/policies
• Develop operational measurements to identify business process issues and provide recommendations and solutions to business issues. Identify key opportunities for improvement through analytics, qualitative insights and cross-functional partnership
• Partner with the Salesforce Systems team to automate workflows and enhance systems processes by providing business requirements and considerations, conducting UAT testing, and supervising Sales communications 
• Oversee governance of all Sales Policies across a global sales team; run routine audits to verify compliance at all levels; maintain key documentation regarding our policies and sale processes
• Assist with administering all sales systems, including SFDC, telephone queues, 3rd party software providers, and proprietary software tools
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 4-8 years of experience in a sales operations role or experience in similar growth or operations roles in a dynamic environment
• Strong organizational skills and business judgment with the ability to handle projects with little to no supervision end-to-end
• Excellent communication and critical thinking skills to understand sales policies and processes at a company and customer sales rep level
• Bachelor's degree or higher from a top university; business, finance, economic, business, or engineering focus is a plus; MBA is optional
• Experience as a Salesforce administrator is a plus but not required

Available locations: Austin, Texas | San Francisco, California | Remote US

About the Department

Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

About the team:

The Business Systems team within Revenue Operations is responsible for improving operational excellence in the systems used by our customer facing teams. In this role, you will have the opportunity to directly impact productivity of our sales team by driving the implementation of new quote-to-cash system functionality and enhancements. We are seeking a highly motivated and experienced Business Analyst to join our growing team and drive improvements by collaborating with sales, IT, finance, legal, pricing, and partner teams to drive sales productivity. 

About the role:

Project Engagement:

• Drives effective discovery sessions to capture as-is and to-be process flows in a consistent and reusable format. Requires minimal time from stakeholders to capture explicit and implicit steps. Identifies and raises process gaps or deviations across sub-groups. Uses critical thinking to propose alternatives when appropriate.
• Writes user stories that enable IT to scope a solution with minimal unknowns and assumptions. Works collaboratively with team members to ensure proposed solutions will meet business requirements. Operates with transparency to give stakeholders visibility into progress and delivery status. Knows when to pull in additional resources into stakeholder discussions (complex or high risk requests, not just because a stakeholder requested it). Facilitates productive conversations about alternatives.
• Supports and sometimes lead key meetings to run system demos, user acceptance testing, and end user training
• Leverages deep understanding of stakeholder group's responsibilities and needs to advise on to-be state.
• Ensure the relevant parts of the business are ready for each release that impacts them. Lead and/or organize necessary meetings to deliver system demos, perform user acceptance testing, and end user training.

Functional Expertise:

• Uses a strong familiarity of the core system capabilities, core sales process, and our roadmaps to identify conflicts or requirement overlaps with adjacent domains. Knows when to dig deeper and knows the questions to ask to get to the details that our platforms and systems teams need to solution/build.
• Deep familiarity of core systems/process and all related system capabilities leveraged by stakeholders. Anticipate and resolve conflicts. Minimal need for back-and-forth churn between stakeholders and builders

Prioritization:

• Trusted advisor to stack rank priorities that reflect the stakeholder group’s needs.
• Backlog owner for each stakeholder group's user stories, ensuring questions from builders are answered and user stories are ready prior to sprint planning.

Testing:

• Collaborate with developers to test and verify that the solution meets the business requirements. Writes test scripts and executes testing
• Outlines testing plans to enable designated testing resources to conduct testing with minimal clarifications

Documentation:

• Maintains an up-to-date process flow repository for each supported stakeholder group, expediting as-is/to-be gap analysis efforts.

Examples of desirable skills, knowledge and experience:

• Minimum 8 years of experience in Business Systems, Product Management, Sales Operations, or IT with a track record of successfully optimizing global systems and processes.
• Experience as a Business Analyst or Product Owner for quote-to-cash systems in a high-growth environment with 500+ users
• Familiarity with the quote-to-cash technical requirements of sales, legal, finance, billing, and partner teams
• Strong understanding of the technology industry and the challenges associated with managing global operations.
• Excellent communication and stakeholder management skills, with the ability to collaborate with cross-functional teams.
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced and dynamic environment, adapting to evolving business needs.
• Looking for someone who is a self-starter, willing to bring ideas to the table with proven success in execution

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave