Job Description

We are seeking a Field Marketing Manager for Existing Business, to help support our growing sales team.

As Field Marketing Manager, Existing Business, you will be responsible for the strategy and execution of high-impact field programs to support pipeline acceleration of existing business opportunities. This position requires the management and full execution of a unique blend of events (digital and live), direct and online marketing, ABM, and integrated marketing campaigns, plus a love of data and analytics. Reporting to the Senior Director of Demand Generation, the ideal candidate is a modern marketer that has a demonstrated track record of developing and executing successful cross-sell/up-sell and customer marketing strategies and programs.

Responsibilities

• Build quarterly Field Marketing plans that integrate Sales and Marketing requirements to support existing business sales pipeline and revenue goals

• Develop and execute demand generation marketing programs – in person and online events, webinars, integrated campaigns and roadshows

• Coordinate all aspects of select customer and networking events that support their sales team

• Forecast and measure impact of programs on sales cycles

• Analyze program results and optimize as needed

• Partner with Sales, various Marketing teams, and other stakeholders to deliver successful programs

• Maintain ongoing communications with the regional sales leaders, field marketing peers and senior leadership teams

• Assist sales leadership in understanding, participating and obtaining buy-in for field marketing programs

Qualifications

• Bachelor’s degree, emphasis in marketing preferred
• A minimum of 5 years software/technology field marketing experience, specifically marketing to existing clients
• Self-motivated, able to work autonomously and communicate with remote management for extended periods of time
• Strong demand generation experience building multi-touch, integrated campaigns
• Solid background in ABM strategies
• Knowledge of Marketo or HubSpot, Salesforce and other MarTech is preferred
• Strong demand generation experience building multi-touch, integrated campaigns
• Excellent strategic thinking skills with ability to make data-driven decisions
• Ability to be creative, efficient and productive with minimal supervision or guidance
• Excellent interpersonal, presentation and communication skills (both verbal & written)
• Ability to travel up to 20%

We are looking for bright, intelligent, dynamic individuals who want to join us on this mission. Leaders that see the power in people and can leverage technology to change the way work is done. We ‘keep it real’ at QAD Redzone, so want to know who you really are. We love big personalities, with big ideas, who want to make a difference in the world. You will be hungry and driven and enjoy the challenge of changing an industry. You will be excited by the opportunity to work with the fastest growing company in the space, where hard work is recognized and rewarded accordingly.

Compensation Package

Base pay range: $100,000-110,000

Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity. U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

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Job Description

As a Systems Architect for QAD, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies.  You’ll be leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework. 

You will work within the Observability/Engineering team to design, implement, enhance and maintain current and future QAD products and tools. You’ll perform software architecting and engineering functions and mentor junior software engineers as well as assist management with preparation of documents and materials related to project planning, architecting documenting and scheduling, etc. 

You’ll work closely with stakeholders to ensure the sound development and implementation of software solutions.  You will also facilitate resolution of conflicts that arise during the development lifecycle through effective partnership with stakeholders at all levels of the organization. Optionally you’ll lead projects from initial idea through deployment, including the beta and alpha phases of a product deployment and you’ll stay abreast of new technologies to ensure QAD offerings are as current as possible.

This is a fully remote opportunity, based in India.

Note: The role will require the person to support in EMEA shifts ( 1 pm IST to 11 pm IST - any 9 hour shift)

Responsibilties:

• Analyze, develop, enhance and maintain software applications/products and tools. Includes creation of design specification, development and unit testing of source code, review of source code, schema design, prototyping, helping other developers understand designs, and documentation. 

• Create automation tools to improve internal processes.

• Manage and enhance processes used for continuous integration, automated builds, source code control and test environment set-up. 

• Review and identify improvement opportunities within the full SDLC that will lead to higher quality and more efficient processes. 

• Document and communicate areas of concern for development operations.

• Serve as a source of architectural and technical domain knowledge for the QAD product line and the tools that support it. 

• Provide training/mentoring to O&M and A&E engineers. 

• Lead rollout of new solutions to the Observability and Engineering teams. 

• Review solutions that will be rolled out and its corresponding project documents of other teams to provide feedback.

• Perform analysis of business and customer requirements to determine product specifications and ensure that solutions conform to current industry standards. 

• Identify and implement best practices.  

• Work with management to evolve software architecture based on evolving system requirements and industry trends and technologies.

• Assist IT, Observability and Engineering with resolving customer issues involving integration, performance, deployment or any other issues that negatively impact the user experience.

Qualifications

• Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science.

• 1-3  years of Architecture and Engineering experience. Infrastructure and administration with focus on Linux

• Python, BASH, Powershell experience is mandatory. 

• Preferred Experience: Ansible Tower, CI/CD, Terrafom, Jenkins

• Preferable: Icinga, Zabbix, CloudWatch, Salt, Rundeck, C#, JavaScript, HTML, SQL, PHP and XML

• Driving through customer strategies in often complex, mixed technology environments.

• Balancing technological and business solutions to address client needs.

• Defining features, requirements and development phases against which delivery must be made.

• Developing solution specifications in line with business strategies and appropriate frameworks. 

• Integration Architectures and incorporating how solutions can be integrated and interact within one another.

• Business Architecture and how the analysis of the current business operating model will be impacted by change, which is driving the need for solution design. 

• Process improvement and or new process development are also a key area.

• Enterprise Architecture collaboration and continuous improvement in supporting principals, standards, policies and technology strategy.

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Job Description

We are seeking a highly skilled and experienced Senior Database Administrator (DBA) with expertise in managing and optimizing MariaDB databases in Amazon RDS environments, along with a strong background in database migration and conversion between different database technologies. The ideal candidate should possess deep expertise in database administration, performance tuning, troubleshooting, automation, and the ability to seamlessly migrate data between various database platforms.

What you’ll do:

• Manage and administer MariaDB databases deployed on Amazon RDS, ensuring high availability, security, and performance.
• Monitor and proactively respond to database alerts, incidents, and performance issues on Amazon RDS to minimize downtime and optimize performance.
• Collaborate with cross-functional teams to design and implement database solutions that meet application requirements and scalability needs on Amazon RDS.
• Conduct regular database capacity planning on Amazon RDS and provide recommendations for resource optimization.
• Develop and implement backup, recovery, and disaster recovery strategies on Amazon RDS to ensure data integrity and availability.
• Perform data migration and conversion between different database technologies, ensuring data accuracy, consistency, and minimal disruption to services.
• Work on database schema design and optimization, including indexing, partitioning, and data modeling, on Amazon RDS.
• Collaborate with developers to optimize query performance, troubleshoot slow-running queries, and suggest query optimization techniques on Amazon RDS.
• Implement and maintain database security practices on Amazon RDS, including user access control, role management, and data encryption.
• Maintain documentation for database configurations, procedures, migration strategies, and troubleshooting guides on Amazon RDS.
• Automate routine database tasks using scripting and configuration management tools for Amazon RDS.
• Stay up-to-date with the latest developments in MariaDB, Amazon RDS, and other relevant database technologies, and apply new knowledge to enhance database operations and migrations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications are a plus.
• Minimum of 10 years of experience as a Database Administrator, with a strong focus on MariaDB in production environments.
• Strong expertise in managing MariaDB databases on Amazon RDS, including deployment, configuration, and optimization.
• Proficiency in SQL query optimization, performance tuning, and troubleshooting on Amazon RDS.
• Solid understanding of database security principles and best practices on Amazon RDS.
• Experience with database backup, recovery, and replication strategies on Amazon RDS.
• Proven experience in successful database migration and conversion projects between different database technologies.
• Familiarity with automation and configuration management tools (e.g., Ansible, Terraform, CloudFormation) for Amazon RDS.
• Strong scripting skills (e.g., Bash, Python) for automating database tasks on Amazon RDS.
• Excellent problem-solving skills and the ability to diagnose and resolve complex database issues on Amazon RDS.
• Knowledge of cloud computing concepts and experience with AWS services.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Demonstrated ability to work independently, prioritize tasks, and manage time efficiently.
• Experience with SkySQL is also a plus.
• Experience with other database systems (e.g., MySQL, PostgreSQL, Progress Db, MongoDb, Cassandra) is a plus.
• Knowledge of DevOps practices and CI/CD pipelines is advantageous.
• Strong written and verbal English language skills.

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Job Description

We are seeking a skilled DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate will be located in Poland and join our existing DevOps team within the QAD Engineering division.

The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.

What you’ll do:

• Design, implement and continually improve product release automation for QAD applications.
• Build and maintain the continuous integration and continuous delivery (CI/CD) pipelines for QAD products.
• Drive enthusiasm and promote adoption of the principles and philosophy of the DevOps methodology across all engineering and operations teams.
• Mentor and share best practices and new technologies across the organization, including automation, continuous integration, continuous delivery, and monitoring.
• ​​Continuously improve our DevOps processes and practices to optimize efficiency and reduce downtime.
• Work with the development teams to define and implement automated build and testing strategies.
• Design, implement, and maintain our infrastructure as code (using Terraform) and Gitlab pipelines to enable efficient release, deployment and management of QAD’s products.
• Utilize Helm to manage Kubernetes applications and facilitate deployment orchestration.
• Implement and maintain ArgoCD for continuous delivery of applications to Kubernetes clusters.
• Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
• Collaborate with our Observability and Cloud Operations team to monitor and maintain the health of our infrastructure, ensuring high availability and performance.
• Stay up-to-date with industry trends, best practices, and emerging technologies in DevOps and cloud computing.

Qualifications

What you'll need:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3+ yearsof proven experience as a DevOps Engineer, Software Engineer or similar role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Strong proficiency with GitLab or equivalent for CI/CD.
• Solid experience with Terraform for infrastructure as code.
• Experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes. 
• Experience with GitOps (ArgoCD or any other) for continuous delivery to Kubernetes.
• Experience with AWS or any other public cloud service and a good understanding of cloud computing principles.
• Experience with build tools such as Maven.

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Job Description

The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

Before applying, please read below:

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.

Bilingual in English and Spanish required

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments 
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers 
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Qualifications

• Fluent in both English and Spanish
• Senior Operations Leadership experience in manufacturing environments
• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager 
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams 
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high paced, high growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required
• Must be able to provide proof of valid state drivers license

Education/Experience

• BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• 2 years in a similar position, providing direct coaching to business clients, is desired but not required

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Job Description

An Associate AWS Systems Administrator will provides a daily status into enterprise backup, schedules jobs to ensure all AWS, Windows and Linux systems are appropriately backed-up.

The primary purpose of this position is to assist with managing and maintaining backup and recovery environments, to ensure high levels of availability and success around customer backup job activity and disaster recovery. This position will focus on the operational stability and maintenance of enterprise backup and recovery environments, located in QAD Cloud data centers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support weekly rottaional shifts ( Shift 1: 6 am to 3 pm IST and Shift 2: 2 pm to 11 pm IST)

Responsibilties:

• System Operations: An AWS SysOps Administrator manages and operates the AWS infrastructure, including provisioning and managing EC2 instances, configuring networking, managing storage, and setting up databases. They are responsible for ensuring the smooth operation of systems and services running
• Monitoring and Performance: They set up monitoring and alerting systems,leveraging tools like Amazon CloudWatch, to monitor the performance andhealth of AWS resources. They analyze metrics, troubleshoot performance issues, and optimize resource utilization to ensure efficient operations on AWS.
• Security and Compliance:An AWS SysOps Administrator implements and manages security measures to protect AWS resources and data. They configure and maintain security groups, implement access control policies using AWS Identity and Access Management (IAM), and ensure compliance with security standards and best practices.
• Automation and Deployment:They automate operational tasks and
  deployments using tools like AWS CloudFormation, AWS Systems Manager, or other automation frameworks. This includes automating infrastructure provisioning, application deployments, and configuration management.
• Backup and Disaster Recovery:An AWS SysOps Administrator designs and implements backup and disaster recovery strategies for AWS environments. They set up automated backups, perform data recovery tests, and ensure business continuity in the event of failures or disasters.
• Troubleshooting and Support: They are responsible for identifying and
  resolving operational issues, investigating incidents, and providing support to users and development teams. This includes troubleshooting network connectivity, application performance, and AWS service-related issues.

Qualifications

• Professional degree: Bachelor of Science degree with 1-3 years of technical experience in Computer Science, Information Technology, Engineering or other related fields.

• Experience in information technology and working with technical teams.

• Experience with storage-area network (SAN) technologies:

  • Backup/recovery solutions such as Commvault, EMC DPS (Avamar), Veeam, AWS Cloud Endure.

  • Developing data backup and recovery processes.

  • Developing monitoring processes to maintain data integrity.

• Developing and executing disaster recovery plans.

• Experience with virtualization technologies: VMware, vSphere, vCenter Server, ESXi, Cloud Endure. 

• Proficiency with Linux & Windows OS administration. 

• Supporting database/application level backups and restores (SQL, Oracle, postgres etc)

• Strong troubleshooting and problem-solving skills to proactively identify issues, root cause analysis, and both temporary and permanent solutions.

• Ability to comprehend complex software, hardware, and networking concepts.

• Ability to manage and organize multiple tasks with frequent interruptions.

• Excellent written and verbal communication skills.

• Experience documenting and maintaining configuration and process information

• Strong customer service skills

• Ability to establish positive working relationships and work as a team player in a managed services environment

• Ability to provide guidance and leadership to less experienced technical team members

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Job Description

QAD is seeking a Senior Application Security Engineer. As an Application Security Engineer, you will play a critical role in ensuring the security and integrity of our organization's applications and software systems. You will be responsible for identifying and mitigating security vulnerabilities, conducting risk assessments, and implementing robust security measures to safeguard our applications against potential threats. This role requires a deep understanding of application security best practices, emerging threats, and the ability to work collaboratively with development teams to integrate security seamlessly into the software development lifecycle.

What you’ll do:

• Conduct comprehensive security assessments and penetration testing of applications to identify vulnerabilities and risks.
• Collaborate with development teams to review code, offer guidance on secure coding practices, and assist in remediation efforts.
• Work with software architects to integrate security into application design and recommend security controls.
• Develop and maintain threat models for applications, aiding in the creation of mitigation strategies.
• Educate development teams on secure coding practices and stay informed about evolving security threats and best practices.
• Assist in investigating and responding to application-related security incidents, collaborating with the incident response team.
• Create and maintain documentation on application security policies, procedures, and guidelines.
• Generate reports on security assessments and findings.
• Coordinate with cross-functional teams to integrate security into the software development lifecycle.
• Collaborate with external security organizations and researchers to stay updated on emerging threats and vulnerabilities.
• Define secure application architectures for SaaS applications.
• Develop automated processes for SCA, DAST, and SAST.
• Integrate security testing tools into CI/CD pipelines for continuous security assessments.

Qualifications

What you'll need:

• A bachelor's degree in a relevant field such as Computer Science, Information Technology, Cybersecurity, or a related discipline
• 3-5 years of experience in network security with a strong focus on AWS, GCP, and cloud architectures.
• Excellent written and verbal communication skills in English.
• Senior level programming and scripting skills (Java, Python, TypeScript)
• Proven experience in application security, with a strong understanding of secure coding practices.
• In-depth knowledge of common application security vulnerabilities (OWASP Top 10) and the ability to remediate them.
• Experience with tools and techniques for vulnerability assessment, penetration testing, and code review (Veracode, Snyk, SonarQube).
• Familiarity with security standards, frameworks, and compliance requirements (SAML, OIDC, OAuth, Spring Security).
• Excellent communication and collaboration skills.
• Relevant certifications such as CISSP, CSSLP, or CEH are a plus.

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Job Description

QAD is seeking an Application Security Engineer. As an Application Security Engineer, you will contribute to ensuring the security and integrity of our organization's applications and software systems. You will assist in identifying security vulnerabilities, conducting risk assessments, and implementing security measures to protect our applications from potential threats. This role requires familiarity with application security best practices and the ability to collaborate effectively with development teams.

What you’ll do:

• Assist in conducting security assessments and penetration testing of applications.
• Support development teams in code review and analysis for security vulnerabilities.
• Collaborate on integrating security measures into application design.
• Participate in evaluating and recommending security controls for applications.
• Assist in developing and updating threat models, and contribute to mitigation strategies.
• Educate development teams on secure coding practices and stay informed about security threats.
• Support incident response team in investigating and mitigating security incidents.
• Contribute to maintaining documentation on security policies and procedures.
• Assist in generating reports on security assessments and recommendations.
• Work with cross-functional teams to integrate security into the software development lifecycle.
• Collaborate with external security organizations to stay updated on threats and vulnerabilities.
• Maintain automated processes for SCA, DAST, and SAST.

• Integrate security testing tools into CI/CD pipelines for continuous security assessments. (Gitlab, Terraform, AWS Inspector) 

Qualifications

What you'll need:

• A bachelor's degree in a relevant field such as Computer Science, Information Technology, Cybersecurity, or a related discipline.
• 2-3 years of experience in application security with exposure to AWS, GCP, and cloud architectures.
• Strong programming and scripting skills (Java, Python, TypeScript).
• Effective written and verbal communication skills in English.
• Familiarity with common application security vulnerabilities (OWASP Top 10) and remediation techniques.
• Exposure to tools and techniques for vulnerability assessment, penetration testing, and code review, for example: Veracode, Snyk, SonarQube, Burp Suite.
• Knowledge of security standards, frameworks, and compliance requirements (SAML, OIDC, OAuth, Spring Security).
• Good communication and collaboration skills.
• Relevant certifications such as CISSP, CSSLP, or CEH are a plus.

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Job Description

We are seeking a talented and experiencedLinux System Administratorto join our team. The ideal candidate will be responsible for managing our hosted Linux systems to ensure high availability, security, and optimal performance. Additionally, the candidate will be responsible for communication to all levels and should have excellent customer service skills and be comfortable in a customer facing role. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)

Responsibilties:

• Install, configure, maintain, and upgrade Cloud Infrastructure environments.

• Design, deploy, and manage cloud infrastructure, ensuring scalability, security, and reliability.

• Manage and maintain Linux including installation, configuration, and patching.

• Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.

• Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.

• Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.

• Automate repetitive tasks and workflows using scripting languages such as Bash, Python, Ansible, Terraform and other tooling.

• Implement backup and disaster recovery solutions to ensure data integrity and business continuity.

• Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.

Change Management:

• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.

• Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.

• Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.

Service Request, Incident Management & Problem Management:

• Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.

• Key technical resource for handling outage situations and RCA creation.

• Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.

Continual Improvement:

• Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions

• Develop training/mentoring plans for team members

• Evaluate new products so as to ensure readiness within the team for future RFCs

Qualifications

• Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science. 

• Certifications in RHCE and AWS preferrred. 

• 4 to 7 years experience as a Linux System adminstrator in eCommerce Domain. 

•  Knowledge of network communications, web development, security, database systems

• Skilled in Linux, Apache, MySQL, Tomcat

•  Experience with working in multinational, multi-cultural teams (desirable). 

• Multi-tasking, good communicator, eager to learn

•  Good Analytical & Technical skills and ability to understand the business needs.

• Good communication in English (written and verbal) is required.

• You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

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Job Description

As a Systems Architect for QAD, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies.  You’ll be leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework. 

You will work within the Observability/Engineering team to design, implement, enhance and maintain current and future QAD products and tools. You’ll perform software architecting and engineering functions and mentor junior software engineers as well as assist management with preparation of documents and materials related to project planning, architecting documenting and scheduling, etc. 

You’ll work closely with stakeholders to ensure the sound development and implementation of software solutions.  You will also facilitate resolution of conflicts that arise during the development lifecycle through effective partnership with stakeholders at all levels of the organization. Optionally you’ll lead projects from initial idea through deployment, including the beta and alpha phases of a product deployment and you’ll stay abreast of new technologies to ensure QAD offerings are as current as possible.

This is a fully remote opportunity, based in India.

Note: The role will require the person to support in EMEA shifts ( 1 pm IST to 11 pm IST - any 9 hour shift)

Responsibilties:

• Analyze, develop, enhance and maintain software applications/products and tools. Includes creation of design specification, development and unit testing of source code, review of source code, schema design, prototyping, helping other developers understand designs, and documentation. 

• Create automation tools to improve internal processes.

• Manage and enhance processes used for continuous integration, automated builds, source code control and test environment set-up. 

• Review and identify improvement opportunities within the full SDLC that will lead to higher quality and more efficient processes. 

• Document and communicate areas of concern for development operations.

• Serve as a source of architectural and technical domain knowledge for the QAD product line and the tools that support it. 

• Provide training/mentoring to O&M and A&E engineers. 

• Lead rollout of new solutions to the Observability and Engineering teams. 

• Review solutions that will be rolled out and its corresponding project documents of other teams to provide feedback.

• Perform analysis of business and customer requirements to determine product specifications and ensure that solutions conform to current industry standards. 

• Identify and implement best practices.  

• Work with management to evolve software architecture based on evolving system requirements and industry trends and technologies.

• Assist IT, Observability and Engineering with resolving customer issues involving integration, performance, deployment or any other issues that negatively impact the user experience.

Qualifications

• Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science.

• 1-3  years of Architecture and Engineering experience. Infrastructure and administration with the focus on Linux

• Highly preferable: Ansible, GIT, Jenkins, Python

• Preferable: Icinga, Zabbix, CloudWatch, Salt, Rundeck, C#, JavaScript, HTML, SQL, PHP and XML

• Driving through customer strategies in often complex, mixed technology environments.

• Balancing technological and business solutions to address client needs.

• Defining features, requirements and development phases against which delivery must be made.

• Developing solution specifications in line with business strategies and appropriate frameworks. 

• Integration Architectures and incorporating how solutions can be integrated and interact within one another.

• Business Architecture and how the analysis of the current business operating model will be impacted by change, which is driving the need for solution design. 

• Process improvement and or new process development are also a key area.

• Enterprise Architecture collaboration and continuous improvement in supporting principals, standards, policies and technology strategy.

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Job Description

TheOn Boarding Specialist is responsible for instantiating QAD Cloud customer environments following pre-defined work instructions and leveraging both automated and manual processes.

Note: The role will require the person to support in EMEA shifts ( 12 pm IST to 9 pm IST)

Responsibilties:

1)  Perform technical Service Instantiation for QAD Cloud customer environments:

• Server and Operating System deployment for both Linux and Windows

• QAD Application deployment including core ERP and divisional products

• QAD Add-on product deployments

• 3rd Party Product (3PP) deployments

• Determines best practices around Cloud Ops implementation of QAD application systems as well as integration with custom and 3rd party systems.

• Stay updated with the technologies and products introduced into the QAD application ecosystem. 

• Other tasks/activities as assigned

2)  Create documentation and perform administrative duties related to Service Instantiation for QAD Cloud customer environments:

• Connectivity instructions

• Readiness Handover Checklist

• FDA Installation Qualification documentation

• Maintain JIRA ticket status

• Other tasks/activities as assigned

Qualifications

• Professional degree: BE/ B Tech/ MCA/Bsc Comp/IT ( University degree in engineering or computer science, or equivalent experience)

•  Minimum 3-5  years in AWS and Linux operating System.

• Having Exposure to QAD Product architecture as well as familiarity & experience with a wide range of technologies including RDBMS (e.g. Progress OpenEdge, Microsoft SQL Server, MariaDB, etc.),

• Operating Systems (both Redhat Linux & Microsoft Windows server), application & web servers (e.g. OpenEdge, Apache, Apache Tomcat, Microsoft IIS, etc.), middleware technologies (e.g. Boomi, Ignition, etc.).

• Familiarity with basic concepts of networking.

• Linux experience is a must

•  

  Must be able to manage priorities particularly during periods of high stress.

• Strong analytical and problem solving skills.

• Effectively able to depict complex systems through diagrams and documentation.

• Excellent interpersonal skills to work with cross-functional teams. Able to effectively present technical information to non-technical audiences.

• SQL knowledge & industry relevant certifications like OCP, RHCE etc. are good to have.

•  Experience with working in multinational, multi-cultural teams (desirable). 

•  Good Analytical & Technical skills and ability to understand the business needs.

• Good communication in English (written and verbal) is required.

• You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

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Job Description

We are seeking Associate Network Administrator to join our dynamic IT team. The ideal candidate will have a solid background in network concepts, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully monitor and support global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Should know Incident/Problem/Change/Service Request/Configuration Management concepts
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies ( beginner level )
• Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.The knowledge on cloud technologies will be plusGreat at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

Qualifications

• Professional degree:Engineer or bachelors in degree in Information technology domain

• Other Program / Supplemental Training:cloud and firewall technologies certifications is plus

• 1-3 years experience as a Network Adminstrator.

• Computer skills:MS Office, window and linux operations systems basic , troubleshooting knowledge

• Key Skills: 

  - Juniper SRX / Fortigate firewalls ( certification is plus)

  - Cloud technologies - primarily AWS ( certification preferred)

  - Configuring / troubleshooting - remote VPN / IPSec VPN

  - Network routing and access troubleshooting

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Job Description

We are seeking a skilled and experienced Network Systems Engineer to join our dynamic IT team. The ideal candidate will have a solid background in network administration, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully support, configure, maintain, and upgrade global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Incident/Problem/Change/Service Request/Configuration Management
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.Well-versed with cloud technologies
• Great at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

Qualifications

• Professional degree:Engineer or bachelors in degree in Information technology domain

• Other Program / Supplemental Training:cloud and firewall technologies certifications is plus

• 4-5 years experience as a Network Adminstrator.

• Computer skills:MS Office, window and linux operations systems basic , troubleshooting knowledge

• Key Skills: 

  - Juniper SRX / Fortigate firewalls ( certification is plus)

  - Cloud technologies - primarily AWS ( certification preferred)

  - Configuring / troubleshooting - remote VPN / IPSec VPN

  - Network routing and access troubleshooting

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Job Description

Provides software support via telephone and internet-based inquiries from customers and partners regarding QAD products. Analyzes problems within QAD’s software applications and recommends solutions to customer’s questions following QAD Development and Support quality processes, standards and tool sets.  Maintains log of problems and analysis steps including creation and review of reusable solutions, which are posted to QAD’s website for global reuse by customers and partners. Uses demonstrated knowledge to handle slightly complex issues. Consults with the team lead, peers and the global Support team to determine best solutions. This role is in a structured teaming environment, requiring continued learning and practice of existing product knowledge to maximize preparedness for any new issue. 

Note: Please be aware that this position entails providing support during EMEA shifts (from 12 pm IST to 9 pm IST). Additionally, during the training period, employees will need to work night shifts for a few months.

Responsibilities:

• Following defined procedures and practices, handle incoming software issues from customers and partners via telephone and web chat. Resolve support incidents in accordance with Service Level Agreements. Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors. 

• Formulate reusable solutions to new, unique issues, or enhance existing solutions following solution-centered support methodologies. Efficiently search and maintain QAD Knowledgebase solutions to customer issues that are reported

• Analyze, test and solve problems, advising customers of potential solutions; escalate issues as needed. Demonstrate key competencies at the desired levels as defined for this position.

• Document in detail, all analyses and correspondences throughout the issue resolution process; provide proactive status updates to customers

• Assist team members (locally, globally and across teams).

Qualifications

• Education:University/Bachelor’s Degree in Business, Accounting. Logistics, Production Operations/Manufacturing Management, Information Technology or related field, or equivalent experience.

• Experience:  5 years in the software, manufacturing, distribution or accounting industry is preferred. Experience using or supporting business software applications.  Prior success in a Customer Service/Support capacity.

• Computer skills: Knowledge of basic technical concepts is preferred (Unix, Windows NT, Internet, networks, Progress or Oracle). Programming code for troubleshooting is preferred (C, C++, Unix, Progress, Oracle, SQL, Java, or XML).

• Other knowledge or skills: Knowledge equivalent to professional certification in area of specialty is preferred (e.g. CPIM, CIRM, etc.).  Demonstrated ability to continually learn new products and technologies. Strong documentation & writing skills required.  Fluency in multiple languages is a plus. Excellent interpersonal, organization & communication skills. Attention to detail; strong analytical and problem solving skills. Able to build productive working relationships internally and externally.

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Job Description

The Senior Process and Compliance Analystwill Manage process & compliance activities to implement and maintain industry best compliance and security frameworks like ISO, CSA, SSAE18 SOC, NIST, FDA, NIS, TISAX etc. Focus is to drive consistency across QAD in maintaining compliance controls and in maintaining applicable regulatory compliance requirements in the areas of Information Security, Service Management, Risk Management, Business Continuity Management, Privacy Management, Quality Management System, etc.      

Performs gap analysis for compliance standards upgrades and guides functional teams in implementing required controls, and in updating policy and procedures.

Conducts internal compliance audits and demonstrates controls during external compliance assessments.

Note: The role requires the person to work in between 11 am to 11 pm (any 9 hour shift) 

Responsibilities:

Compliance Management:

• Manages and conducts internal process and security compliance audits

• Manages and participates in external compliance audits and presents evidence and controls

• Manages customer audit requests and coordinates with the global teams in gathering and presenting evidence

• Documents audit observations/findings and follows-up with the impacted parties for closure of the audit findings

• Performs gap analysis for certification upgrades and implements updates

• Keeps track of changes to regulatory requirements

Process/Policy Management:

• Ensures that process and policy documents meet the compliance control requirements 

• Works with respective business teams to implement missing controls, and assist the teams to update policy/process documents

• Maintains compliance related registers like Risk, Continuous Improvements, etc.

• Delivers training as required to the global teams on various compliance frameworks

• Assists business functions in performing business impact analysis and in maintaining business continuity plans

Security/Quality/Risk assessment Questionnaires response:

• Works with the global business functions in responding to third party questionnaires

Continuous Learning:

• Proactively develops skill and knowledge on security and compliance standards and frameworks

• Stays attuned to changes in industry compliance and regulatory requirements

Qualifications

• Education/Certification:  Bachelor in Engineering, Computer Science, IT, ISO 27001, ISO 20000 Lead Auditor Certifications are preferred (or achieved within 12 months)

• Experience: 5+ years of Industry Experience that includes Compliance, Service and Security Managements, Cybersecurity best practice, etc.

• Familiarity with industry leading compliance frameworks (e.g. CSA STAR, SSAE18 SOC 1 / SOC 2, ISO 27001, ISO 20000, ISO 9001, FDA, NIST, NIS 2, TISAX, etc.) 

• Exposure to compliance audit process

• Process training delivery

• Computer skills: 

1. Knowledge of System/Network security and business operations

2. Knowledge on Project Management methodology, training material preparation and spreadsheets are preferred

3. Good business procedure writing skill

• Other knowledge or skills: : 

1. Analytical and Problem Solving ability

2. Customer service skills and proven ability to perform in fast-paced environment

3. Good communication skills and ability to handle sensitive matters with tact and diplomacy

4. Able to work independently

5. Capable of exercising judgment and discretion while utilizing company policies and practices to determine appropriate actions.

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Job Description

QAD is extending our ERP Consulting Services team by seeking  ERP Services Consultants (Financials/ Distribution/ Manufacturing) who have the skills, qualifications, and commitment to help us achieve this goal.

If you are looking to join an exceptional global consulting team of dedicated professionals driven by a desire to deliver business optimization to global man companies we welcome you to consider joining our team at QAD.

Please Note: Only Thai nationals are eligible for the position.

These positions are fully remote and based in Thailand.

What You’ll Do

• Work closely with other Consultants, Technical and Senior Service Consultant to ensure the business is stable and balanced across the practice and maintain technical excellence
• Possibly travel up to 70%
• Identify design, and implement creative business and technology solutions for clients across several key industries.
• Interact with clients to assess their business requirements and determine their software needs.
• AS-IS" study for intensive understanding of client's existing business processes.
• Map business requirements to analyze GAPS 
• Document business requirements in a professional template [BPW/Blueprint] including work-flow diagrams that are complying with formatted Application Implementation methodology.
• Reconfirm the GAPS, configuration and customization requirements before freezing for the final build phase.
• Develop functional and technical specifications designs for functional and technical team for implementation perspective.
• Develop and execute implementation plans by configuring and customizing the ERP solutions as per the scope defined in the scope.
• Prepare & execute the Prototype plans with the client key process owners.
• Develop training documentation for key users including Instruction manuals, Training Outlines, Quick reference Guide, Assessments, Trainers Guides, etc.
• Provide training to key users in the classroom environment.
• Involve in usability testing & review User Acceptance Test plans for functional requirements.
• Communicate with client throughout the project implementation to manage client expectations, resolve issues, and provide project status.
• Validate the deliverables to ensure they are complied with the requirements.
• Assist in Project Sign Off & Go-Live Report preparation.
• Collaborated with Onsite & Offshore development and system design personnel to interpret functional responsibility and to implement the project successfully.
• Liaised between the client and technical team and other personnel to assist with the resolution of system issues.

Qualifications

• Bachelor's degree in computer science, information technology, or similar preferred.
• Specialization in business administration or a related field will be advantageous.
• A minimum of 3-5 years' experience as an ERP consultant (Financial, Distribution or Manufacturing) in a similar industry.
• 3+ years full lifecycle software implementation experience
• Extensive knowledge of business processes, ERP concept
• Exceptional interpersonal, collaboration, and communication (Written and Oral) skills.
• Superb problem-solving and analytical abilities.
• A strong knowledge of methodologies around ERP implementations.
• Excellent documentation skills.
• Excellent verbal and written communication skills in English and Thai (to handle enquiry from Thai speaking customers and document in Thai language).

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Job Description

QAD is extending our ERP Consulting Services team by seeking Senior ERP Services Consultants (Manufacturing) who have the skills, qualifications, and commitment to help us achieve this goal.

If you are looking to join an exceptional global consulting team of dedicated professionals driven by a desire to deliver business optimization to global man companies we welcome you to consider joining our team at QAD.

Please Note: Only Thai nationals are eligible for the position.

These positions are fully remote and based in Thailand.

What You’ll Do:

• Mentor junior consultants in their practice areas
• Work closely with other Consultants, Technical and Service Manager to ensure the business is stable and balanced across the practice and maintain technical excellence
• Create any supporting tools, templates or processes to support the service lines
• Possibly travel up to 70%
• Identify design, and implement creative business and technology solutions for clients across several key industries.
• Interact with clients to assess their business requirements and determine their software needs.
• AS-IS" study for intensive understanding of client's existing business processes.
• Map business requirements to analyze GAPS and propose business Process Re-Engineering.
• Document business requirements in a professional template [BPW/Blueprint] including work-flow diagrams that are complying with formatted Application Implementation methodology.
• Reconfirm the GAPS, configuration and customization requirements before freezing for the final build phase.
• Develop functional and technical specifications designs for functional and technical team for implementation perspective.
• Develop and execute implementation plans by configuring and customizing the ERP solutions as per the scope defined in the scope.
• Prepare & execute the Prototype plans with the client key process owners.
• Develop training documentation for key users including Instruction manuals, Training Outlines, Quick reference Guide, Assessments, Trainers Guides, etc.
• Provide training to key users in the classroom environment.
• Involve in usability testing & review User Acceptance Test plans for functional requirements.
• Communicate with client throughout the project implementation to manage client expectations, resolve issues, and provide project status.
• Validate the deliverables to ensure they are complied with the requirements.
• Assist in Project Sign Off & Go-Live Report preparation.
• Collaborated with Onsite & Offshore development and system design personnel to interpret functional responsibility and to implement the project successfully.
• Liaised between the client and technical team and other personnel to assist with the resolution of system issues.

Qualifications

• Bachelor's degree in computer science, information technology, or similar preferred.
• Specialization in business administration or a related field will be advantageous.
• A minimum of 5-8 years' experience as an ERP consultant (Manufacturing) in a similar industry.
• 5+ years full lifecycle software implementation experience
• Extensive knowledge of business processes, ERP concept
• Exceptional interpersonal, collaboration, and communication (Written and Oral) skills.
• Superb problem-solving and analytical abilities.
• Excellent time management and organizational skills.
• A strong knowledge of methodologies around ERP implementations.
• Stakeholder management skills.
• Excellent documentation skills.
• Excellent verbal and written communication skills in English and Thai (to handle enquiry from Thai speaking customers and document in Thai language).

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Job Description

The Sr. Software Engineer, Progress 4GL is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. 

As a Sr. Software Engineer you Work closely with stakeholders to ensure the sound development of QAD’s software solutions and is expected to facilitate resolution of challenges that arise during development.  You will prepare technical documentation and perform unit testing. Under minimal supervision, you will perform professional software engineering functions outlined below.  Complex design and programming functions are performed independently. Routinely you serve as a mentor to junior software engineers.   

This position is integral to the software engineering process and is expected to be able to take a leadership role within an R&D scrum team.  

What you’ll do:

• As a senior scrum team member, performs maintenance and enhancement of new and/or existing software systems or apps, on QAD supported platforms and technologies.  Interprets and applies QAD development standards to all team developments.
• Leads analysis and grooming to define technical, business and customer requirements including affected programs, expected behavior, related document changes, and test scenarios.
• Prepares program documentation of product components. Assists in the development of user guides, install guides and knowledge base.
• Resolves and works on issues across the scrum team.  Perform debugging as necessary.  Effectively monitors and takes action to ensure coordination and effectiveness of all components and activities and decides on issues requiring escalation.
• Mentors and facilitates the learning of junior software engineers.

Qualifications

• Education / Licenses : A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.

• Experience : 5 plus years of experience in Progress 4GL, Open Edge. Experience from software, manufacturing, distribution, or accounting industry is preferred. Experience using and supporting any ERP (QAD, SAP, Oracle ERP, Ms Dynamics 365) or other business software applications is desired.

• Computer skills :Demonstrated ability to continually learn and adapt to new products and technologies.  Working knowledge of (elements of) the QAD technology, platform and language stack is required (Progress, Java, Javascript/Typescript, HTML, Unix, …). Good working knowledge of Database Design for designing efficient and performant persistence solutions. Excellent interpersonal and organizational skills. Attention to detail and robust analytical and problem-solving abilities.

• Communication skills :Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.

• Other knowledge :Thorough understanding of (agile) software development methodologies, design, implementation, documentation and quality assurance.   Good research, analytical and design skills.   Ability to evaluate how business issues may impact overall project plans.

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Job Description

QAD has a Professional Services Consultant position available in our Services team. This position is fully remote and based in Poland. Fluent communication skills in both German and English are highly valued for this position. Your responsibilities will include administration, setup and configuration, consulting our customers, analysis and collaborating closely with the Project Management team. This position reports directly to the Resource Manager - Supply Chain.

What you’ll do:

• Administration, Setup and configuration of various customer systems based on our own B2B application 

• Consulting our customers in the optimal use of our software and provide potential solutions

• Continues learning our own B2B application and solution 

• Analysis and consulting of our customers regarding new or existing customer requirements, partly on site

• Requirement gathering and work on solutions within our own B2B application 

• You work closely with your colleagues from the Project Management department and Technical team

• Provide User training on designed solution 

Qualifications

What you’ll need:

• Successfully completed commercial or technical education and/or a degree preferred in business, computer science or similar fields

• A high affinity for IT topics, the ability to work in a team, customer orientation as well as very good communication skills

• Robust knowledge of MS Excel and modern internet applications (e.g. CRM/Jira) 

• Very good (C1) English skills

• Good (C1) German language skills preferred (good for the German customers) 

• Professional experience in customer support in a B2B IT environment

• 4-5 years of experience on handling services customer projects

• Willingness to travel (up to 10% of working hours)

Nice to have: 

• Knowledge on Supplier- customer relationships, Purchasing Domain, Sourcing domain, Automotive domain etc.

• HTML and Java script basic knowledge (at least read and understand high level), no technical knowledge is required

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Job Description

The Sr. Software Engineer is a critical role within our organization, focused on delivering high-quality software support to our customers and partners. 

As a Sr. Software Engineer you Work closely with stakeholders to ensure the sound development of QAD’s software solutions and is expected to facilitate resolution of challenges that arise during development.  You will prepare technical documentation and perform unit testing. Under minimal supervision, you will perform professional software engineering functions outlined below.  Complex design and programming functions are performed independently. Routinely you serve as a mentor to junior software engineers.   

This position is integral to the software engineering process and is expected to be able to take a leadership role within an R&D scrum team.  

What you’ll do:

• As a senior scrum team member, performs maintenance and enhancement of new and/or existing software systems or apps, on QAD supported platforms and technologies.  Interprets and applies QAD development standards to all team developments.
• Leads analysis and grooming to define technical, business and customer requirements including affected programs, expected behavior, related document changes, and test scenarios.
• Prepares program documentation of product components. Assists in the development of user guides, install guides and knowledge base.
• Resolves and works on issues across the scrum team.  Perform debugging as necessary.  Effectively monitors and takes action to ensure coordination and effectiveness of all components and activities and decides on issues requiring escalation.
• Mentors and facilitates the learning of junior software engineers.

Qualifications

• Education / Licenses : A University or Bachelor’s Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology, or a related field. Equivalent experience may also be considered.

• Experience : 5 plus years of experience in the software, manufacturing, distribution, or accounting industry is preferred. Experience using and supporting any ERP (QAD, SAP, Oracle ERP, Ms Dynamics 365) or other business software applications is desired.

• Computer skills :Demonstrated ability to continually learn and adapt to new products and technologies.  Working knowledge of (elements of) the QAD technology, platform and language stack is required (Progress, Java, Javascript/Typescript, HTML, Unix, …). Good working knowledge of Database Design for designing efficient and performant persistence solutions. Excellent interpersonal and organizational skills. Attention to detail and robust analytical and problem-solving abilities.

• Communication skills :Exceptional communication skills, both verbal and written, are essential. This includes the ability to explain complex technical issues in a clear and understandable manner. Strong documentation skills, with the ability to accurately and effectively convey information in writing.

• Other knowledge :Thorough understanding of (agile) software development methodologies, design, implementation, documentation and quality assurance.   Good research, analytical and design skills.   Ability to evaluate how business issues may impact overall project plans.

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