Job Description

You will partner with the SVP | GM Digital Financial Products to manage and execute operational processes and procedures for Experian Consumer Services (ECS) programs.  This will include supporting existing and new products/features in the financial services industry, assisting with strategy development and execution, working with current and new operational partners; bringing a keen focus on operational excellence, legal, regulatory, and compliance implementation.

What you’ll be doing

• Drive coordinated efforts for complex programs in defined timelines to achieve specific operational business goals for Experian Smart Money, an award winning credit building checking account and debit program from Experian Consumer Services
• Build business strategy to drive desired business outcomes
• Develop, implement and optimize operational processes and procedures for maximum efficiency and effectiveness to support core financial services products
• Evaluate operational program processes, identify action items, dependencies and risks to implement sustainable and scalable solutions
• Serve as SME for all operational processes across Experian programs, in support and collaboration with key partners and stakeholders – internal and external
• Monitor, analyze and document performance of external partners via KPIs and SLAs, to support day-to-day operations, ensuring contractual obligations are met or exceeded
• Partner cross-functionally with Experian teams (product, tech, marketing, CS, risk & compliance, legal and business leaders) to establish and align on deliverables
• Focus on continuously delivering business and operational value - track, trend, analyze business metrics to drive actionable operational improvements and enhancements

Qualifications

• Progressive experience with a results-oriented growth company, in consumer financial services products
• 8+ years of financial services, payments, financial institutions, Fintech experience with expertise in fulfilling operational and regulatory requirements
• Deep understanding of financial services industry operations, systems and ecosystem players
• World class operator with superior attention-to-detail with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment
• Passion for customers, customer experience and customer advocacy
• Strong communication skills and high degree of personal excellence
• Team player and individual contributor
• High personal integrity, energy, stamina and work ethic
• Sense of humor and sense of adventure – desire to change the status quo and execute a vision

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Job Description

The Software Engineer Manager will play a key role in the design and development of key initiatives within Experian Consumer Services. Direct to Consumer is one of the fastest growing areas with Experian and we are looking for a strong Manager that is hands on who thrives in a fast-moving environment. The candidate will work very closely with product owners, architects, and engineering teams to deliver high quality, scalable, cloud-based technology solutions.

Key Responsibilities:

• Design, Development and Testing of key programs within Engineering
• Development of technical solutions that are built for quality, scale and performance.
• Collaborate with the business, product management and PMO on product roadmaps and quarterly planning sessions.
• Participate in code and design reviews to minimize rework and catch issues early in the process.
• Ensure stable Production operations with focus on uptime, performance and reliability.
• Work efficiently as a part of a global team of engineers ensuring effective collaboration, communication, and delivery

Qualifications

• Bachelors, Computer Science or related field preferred or equivalent amount of experience, knowledge, and skills.
• 7+ years of software development experience in building MicroServices and APIs using Java and associated frameworks.
• Solid understanding and experience designing systems which are deployed in cloud-based containerized environments and orchestration solutions.
• In-depth understanding of Microservices, Event streaming, Data pipelines, and associated frameworks.
• Strong database programming skills, preferably in both SQL and NoSQL Databases.
• Able to work in a fast paced and dynamic environment and achieve results amidst constraints.
• Deep understanding of best design and software engineering practices, design principles and patterns and unit testing.
• Proven experience working in an Agile/Scrum environment.
• Architect and design leading solutions with a strong focus on security

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Job Description

The Principal Engineer will play a key role in leading the Architecture, Design and Development of key initiatives within the Marketplace domain in Experian Consumer Services. Direct to Consumer Marketplace is one of the fastest growing areas with Experian and we are looking for a technology leader who thrives in a fast-moving environment. The candidate will work very closely with product owners, architects, and engineering teams to deliver high quality, scalable, cloud-based technology solutions.

Ideal candidate will be a hands-on Engineer, who has deep expertise in the design and development of highly scalable cloud-native Java platforms; able to spend 80% of their time in architecture, design and development of enterprise grade software, and other 20% of their time in leading, mentoring other engineers on the team.

Key Responsibilities:

• Lead the Sizing, Design, Development and Testing of key programs within Marketplace Engineering
• Guides the development of technical solutions that are built for quality, scale and performance. 
• Design, Development and Testing of core components and Microservices within Marketplace Engineering
• Participate in code and design reviews to minimize rework and catch issues early in the process.
• Coach and support engineers on the team, with a strong focus on feedback and growth
• Drive hiring, training, career plans, and performance reviews for the engineering team
• Collaborate with the business, product management and PMO on product roadmaps and quarterly planning sessions.
• Ensure stable Production operations with focus on uptime, performance and reliability.
• Drives a continuous learning culture to help guide continuous improvements.
• Provides leadership on Lean/Agile principles and development practices.

Qualifications

• 12+ years of experience designing and building customer-facing distributed web services and APIs. (REST, GraphQL, etc.)
• MS in Computer Science or related field preferred or equivalent amount of experience, knowledge, and skills.
• Understanding and experience designing systems which are deployed in cloud-based containerized environments and orchestration solutions.
• In-depth understanding of Microservices, Event streaming, Data pipelines, and associated frameworks in a low latency environment.
• Experience building end to end observability dashboards using Splunk, Datadog, etc.
• Hands-on experience engineering solutions within the AWS ecosystem
• Strong database programming skills, preferably in both SQL and NoSQL Databases
• Proven experience in building, leading and inspiring high functioning technology teams.
• Ability to quickly learn & master new business domains to drive the right design and decisions
• Able to work in a fast paced and dynamic environment and achieve results amidst constraints.
• Deep understanding of design and software engineering practices, design principles and patterns and unit testing.
• Proven experience working in an Agile/Scrum environment.
• Architect and design leading solutions with a strong focus on security.

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Job Description

Role Summary

• Bring on new business partnerships and growing existing partnerships within the Advanced TV vertical at Experian
• Manage the ATV pipeline/forecast by understanding where your business is and what opportunities are up and coming
• Anticipate client needs and industry trends to determine how to bundle products and build solutions to meet client requirements to expand their relationship with Experian
• Be the client’s go-to thought leader on Advanced TV strategy. Help the client with data quality best practices and address gaps/opportunities
• Provide voice of customer and client feedback to internal stakeholders to help continuously grow Experian’s TV products and solutions
• Client liaison to Experian internal teams (Marketing, Product, Privacy & Compliance, Contracts, etc.)
• Work with Client Success Manager to generate new business within existing relationships by up-selling and cross-selling other product categories
• Provide customer intelligence to sales and marketing functions to position our offerings effectively

Qualifications

What you'll bring

• Thrive in an environment where you have multiple clients across the sell-side business
• Managing partnerships and creating opportunities to expand both the human and the commercial relationship comes second nature 
• You’re a self-starter, love balancing your own priorities, and excel in managing expectations internally and externally to ensure deadlines are met 
• Ability to build a strong pipeline, managing a book of business > 7 figures
• You love to raise your hand and take on new opportunities and challenges
• You work well with others understanding each member of the team provides value add to our clients
• You love to collaborate with multiple teams internally and externally 
• You’re curious and always looking to stay ahead of the trends in the ad-tech/mar-tech ecosystem 
• Experience working across the LUMAscape, including but not limited to DSP’s, Data Marketplaces, Social Platforms, ATV and beyond 
• Experience working with Advanced TV partners (Network Groups, MVPD’s, CTV/OTT, SSP’s)
• Bachelor’s Degree from a four-year university 
• Ability to travel 30% (client meetings, internal events and networking)
• 5-10 years advanced advertising experience required; Minimum 5 years’ as an experienced Account Executive. 

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Job Description

Role Summary

This role is a Service Desk Technician supporting Experian’s North American Contact Center, also known as the MCE. The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever issues arise within contact center applications. We also manage and maintain all hardware required for the 1200+ agents we support.

Knowledge, Skills and Experience

Key Responsibilities

• Provides Tier 1 support (and as assigned Tier 2 support)
• Addresses technical issue inquiries received via phone, ticket portal, chat, and email.
• Provides after-hours on call support, as scheduled and/or needed
• Escalate trouble tickets when required
• Manage tickets in a timely manner, including opening, updating, and closing
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Work and interface with end users on a daily basis. Install, configure, and support client workstations and laptops
• Assist Systems Administrators, Manager and Director in specific project tasks as directed Management inventory of equipment
• Reimage laptops as needed
• Other tasks as assigned

Qualifications

• Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures
• Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals, and excellent customer service skills
• Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by a supervisor, and escalating conflicts and issues appropriately and in a timely manner
• Ability to take directions well and follow detailed instructions
• Experience working within a technology support organization
• Analytic skills in a call center environment desired

Requirements:

• High School Diploma or GED Ability to plan, organize, and implement projects in a timely manner
• Ability to work in a high energy, fast paced environment
• Ability to research, review and act independently when needed
• Proficient in Microsoft Office Suite Professional and courteous communication skills (both oral and written skills)
• Experience working with Cisco PCCE applications, Service Now, VDI environments, and remote desktop support tools a plus
• Experience with JIRA and Confluence, OKTA, and MS Active Directory a plus

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Job Description

This exciting role is an important part of our Experian HR team!

The HR Associate has an important role in delivering an excellent experience to our employees and managers, providing advice on HR policies, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR Generalist, HR Analyst and HR Service roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• The HR Associate is the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Associate  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance.
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes.
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration.
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

Qualifications

More about you:

• Preferably 2 – 3 years’ experience as a HR Generalist
• Be passionate and proud of delivering a great customer experience  -delighting our employees & manages
• Experience in a HR Shared Services/ Delivery Center environment would be an added advantage
• Good command of the English Language; in both written and oral communication
• Computer savvy in using MS Office; with knowledge of Oracle an added advantage
• Meticulous and have an eye for detail and data accuracy
• Possess good team spirit and ability to work independently
• Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders

What we are looking for:

• A growth mindset and a desire to challenge established practices
• Skilled in collaboration amongst wider teams, passionate about empowering solutions to maximize performance
• Resilient and able to work under pressure to deliver a pragmatic solution
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical, and sustainable solutions
• Analytical, meticulous with a passion for data
• Always focused and outcome driven as well as champion our values

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Job Description

As a Security Engineer within the Threat Informed Defense (TID) Team, you'll play a pivotal role in securing our critical business applications. You'll be tasked with conducting thorough threat modelling exercises, identifying potential vulnerabilities, and enumerating relevant threat scenarios. Leveraging this information, you'll design and implement effective detection strategies that bolster our defense mechanisms against evolving cyber threats. Your work will directly contribute to the continuous improvement of our security posture, ensuring the integrity and resilience of our digital assets. 

Key Responsibilities: 

• Conduct comprehensive threat modelling of business-critical applications to identify potential security vulnerabilities and risks. 

• Enumerate relevant threat scenarios based on structured threat intelligence, industry trends, and the evolving cyber threat landscape. 

• Design and implement effective detection strategies for identified threats, focusing on minimizing potential impact and enhancing response capabilities. 

• Collaborate with the Cyber Threat Intelligence team to prioritize threat scenarios and align detection efforts with the current threat environment. 

• Work closely with cross-functional teams, including software development, operations, and IT, to integrate security considerations into the broader technology landscape. 

• Continuously monitor and evaluate the effectiveness of implemented detections, adjusting strategies as necessary to address emerging threats and vulnerabilities. 

• Develop and maintain documentation related to threat modeling exercises, detection strategies, and security protocols to ensure knowledge sharing and best practices within the team. 

• Participate in security incident response activities as required, providing expert analysis and recommendations for mitigating and preventing future threats. 

• Stay abreast of the latest cybersecurity trends, tools, and technologies, advocating for the adoption of innovative solutions that enhance our defensive capabilities. 

Qualifications

• Extensive Cybersecurity Experience: At least 8 years of experience in the cybersecurity field, with at least 3 years of experience building Cyber Threat Detections. This experience should encompass a broad understanding of cyber threats, defense mechanisms, and the cybersecurity landscape. 
• Cyber Threat Intelligence and Threat Modeling: Demonstrated expertise in leveraging cyber threat intelligence to inform detection strategies and conduct threat modeling on critical business applications. Proven ability to design and implement effective detection mechanisms within complex IT environments using SPL, KQL and SQL. 
• Technical Cybersecurity Skills: A strong technical background in cybersecurity technologies and methodologies, with a particular focus on threat intelligence, detection, response, and prevention. 
• Analytical and Problem-solving Abilities: Excellent analytical, problem-solving, and decision-making skills, capable of translating complex threat data into actionable defense strategies. 
• Communication and Collaboration: Effective communication and collaboration skills, with experience working across functional teams and engaging with all levels of management to integrate security practices. 
• Knowledge of Cybersecurity Frameworks and Standards: Familiarity with common cybersecurity frameworks, standards, and best practices, including but not limited to NIST. 
• Relevant Cybersecurity Certifications: Possession of relevant cybersecurity certifications (e.g., CISSP, CISM, GIAC) is highly desirable, demonstrating a commitment to professional development and expertise in the field. 
• In-depth Knowledge of MITRE ATT&CK Framework: In-depth knowledge and experience in implementing the MITRE ATT&CK framework within security operations. This includes the ability to use the framework for threat modeling, detection strategy development, and enhancing overall security posture by understanding and mitigating tactics, techniques, and procedures (TTPs) used by adversaries. 

• Well established client-focused communication skills that requires to read, review, investigate, and summarize reports on complex issues, in a manner that can be understood by non-technical readers. 

• Ability to lead content discussion around incident response and around system architecture and design and effectively coordinate communications. 

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Job Description

As a Site Reliability Engineering Manager, you will lead a global team of talented SREs in the development, deployment, and continuous improvement of our Cyber Threat Detection Pipeline. You will leverage cutting-edge technologies such as Splunk Enterprise Security, Exabeam Advanced Analytics (UEBA), Security Data Lakes (e.g., Data Bricks or Snowflake), and Cribl for log ingestion. Your leadership will ensure the delivery of a scalable, efficient, and highly reliable Threat Detection Engineering platform. 

Key Responsibilities: 

• Lead and mentor a global team of SREs in the design, implementation, and maintenance of our Threat Detection Pipeline. 

• Drive the adoption of best practices in security engineering, including secure coding, security testing, and operational incident response. 

• Collaborate with cross-functional teams to identify, assess, and ingest new log sources in to the detection pipeline. 

• Drive the adoption and implementation of Detection as Code principles, leveraging CI/CD pipelines to automate the deployment and management of detection rules and platform configurations, ensuring fast, reliable, and consistent updates across our environment. 

• Implement and maintain the platform's configuration via Infrastructure as Code (IaC) using tools such as Ansible and Terraform, ensuring that our security infrastructure is scalable, reproducible, and manageable through code. 

• Manage the full lifecycle of security tools and platforms, including evaluation, selection, implementation, and optimization. 

• Ensure the reliability, availability, and performance of the Threat Detection Pipeline through proactive monitoring and continuous improvement initiatives. 

• Stay abreast of the latest security trends, threats, and technologies to continuously enhance our security posture. 

• Foster a culture of innovation, encouraging the team to explore new technologies and approaches that enhance our security capabilities. 

• Develop and manage the security engineering data storage and compute budget, ensuring effective allocation of resources through management of the data lifecycle. 

• Prepare and present reports on the team's progress, operational incidents, and other relevant metrics to senior management. 

Qualifications

• Extensive Experience: At least 10 years of experience in the SRE field preferably supporting a Cyber Threat Detection function, with a minimum of 3 years in a leadership or managerial role overseeing a team. 
• Scripting and Automation Proficiency: Demonstrated expertise in scripting and automation with a strong proficiency in either Python or Golang, enabling the development of efficient, scalable security solutions. 
• CI/CD and Infrastructure as Code: Solid understanding and hands-on experience with CI/CD concepts, specifically relating to Infrastructure as Code, utilizing platforms such as Github or Bitbucket to automate and streamline security operations. 
• System Administration Skills: Experienced in system administration across various operating systems, including Linux, and Windows, with an emphasis on securing and maintaining robust IT environments. 
• Network Forensics and Event Management: Proficiency in network forensics, including logging and event management, with a focus on identifying, analyzing, and mitigating network-based threats. 
• Defensive Network Infrastructure Knowledge: Deep understanding of defensive network infrastructure, whether from an operations or engineering perspective, including the design and implementation of secure network architectures. 
• Security Technologies Expertise: In-depth knowledge of network and host security technologies and products, such as firewalls, network IDS, and scanners, with a commitment to continuously improving these skills. 
• Security Monitoring Technologies: Experience with security monitoring technologies, including but not limited to WAF, Web Proxies, UEBA, and DLP, to detect, prevent, and respond to security incidents. 
• MITRE ATT&CK™ Framework Understanding: Strong understanding of the MITRE ATT&CK™ framework, cyber threat landscapes, attack vectors, and threat actors, enabling informed decision-making and strategy development. 
• Cybersecurity Framework Familiarity: Familiarity with common cybersecurity frameworks, such as NIST, or other leading practices and industry standards, to guide the organization's security practices and policies. 
• Relevant Security Certifications: Possession of relevant security certifications, such as CISSP, GCIH, GCIA, or similar, is highly desirable, demonstrating a commitment to professional development and expertise in the field. 

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Job Description

The Business Analyst II (BAII) will be part of the Experian Commercial Data Assurance team that support the build & deployment, automation, and orchestration of tasks to build and enhance dashboards with actionable metrics for monitoring the health of businesses in our public cloud environment. The BAII will code to create business metrics, work with associates in agile teams and deliver high quality solutions as part of the Data Assurance team. BAII will need to have a strong desire to develop and automate process improvements in Python. Data Assurance’s goal is to assess and improve business data maintenance processes, providing actionable metrics for monitoring the health of BIS data.

Responsibilities: 

• Create and maintain dashboard programs within AWS environments
• Identify opportunities to improve / enhance via scripting, process orchestration and automation
• Works with business and technical users to understand their priorities and application requirements. Negotiates and documents action plans, provides feedback on the implementation of DevOps automation to address requirements.
• Development of applications using Python

Qualifications

Qualifications:

• Bachelor’s degree (BA/BS) in Computer Science (or related curriculum) or equivalent work experience 
• Enthusiasm for programming: compose clean, understandable, and reproducible code in Python
• Experience working with SQL/Athena to extract data for analysis and discovery
• Passion and drive to improve efficiencies in how we deliver IT services

Required Skills: 

• Experience following DevOps processes, providing feedback to implement said processes and supporting existing metrics programs
• Strong understanding of programming concepts
• Strong interpersonal and communication skills
• Strong organizational skills
• Excellent English verbal and written communication skills

Desired Skills: 

• Proficiency with AWS public cloud platform
• 1 or more years of experience using the agile methodology 
• Experience with Shiny dashboards
• Experience with AWS Athena and AWS Glue

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Job Description

The primary focus of the Fraud & Risk Ops Analyst is to identify, recommend and implement design, processes and procedures for the reduction of fraud. You will be investigating, processing, resolving issues regarding fraud in an accurate and efficient manner for Experian Consumer Services programs. This will include new products/features in the financial services industry, working with risk mitigation partners, with a focus on excellence in service delivery with fraud prevention.

What you’ll be doing

• Drive and coordinate risk mitigation and anti-fraud efforts for complex programs in defined timelines to achieve specific business goals
• Executes daily responsibilities associated with risk mitigation strategies and third-party vendor oversight for operational excellence, risk management and business goals optimization
• Conduct daily control reviews of business metrics; analyze and document performance of external partners via KPIs and SLAs, to support day-to-day activities, ensuring business and risk mitigation goals are met or exceeded
• Data analysis, continuously reviewing and validating data and risk strategies for accuracy; articulate and document recommendations for optimization and improvement
• Collaborate with cross-functional teams to support ad hoc research, impact analysis, and validate issue remediations; key contributor on SME team for risk mitigation and fraud prevention
• Develop strong, collaborative relationships with key internal and external partners to strategically develop, implement and optimize fraud operation processes, tools, and policies to achieve performance objectives while mitigating regulatory, reputational, and financial risk
• Focus on continuously delivering business and operational value - track, trend, analyze business metrics to drive actionable risk mitigation improvements and enhancements
• Support internal and external audits and due diligence requests to ensure benefits are being delivered to our customers

Qualifications

• Progressive experience with a result oriented, growth company, in consumer financial services products
• Adept in SQL, Excel, and data tables – experience working with data and writing advanced queries (AWS Redshift, Python, DynamoDB experience is a plus).
• Experience working with data visualization and/or business intelligence software (e.g. Tableau) a plus
• BA/BS degree with a minimum 2 years of financial services, payments, financial institutions, Fintech experience with expertise in risk mitigation/fraud operations and fraud prevention
• Experience in leading large, complex programs, with the ability to help oversee third-party partners obligations
• Detail oriented, execution-oriented self-starter adept at multi-tasking and providing deliverables within the expected timeframe
• Passion for improving quality, identifying root causes and finding the best possible solution to complex fraud problems
• Experience and demonstrated track record in risk reduction/fraud operations, process optimization, and customer experience with a validated history of balancing risk/fraud and consumer experience needs
• Strong ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner
• Strong documentation and organizational skills
• Working knowledge of fraud prevention industry tools
• High sense of urgency and ability to work well in a matrix environment
• Strong communication skills, high degree of personal excellence

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Job Description

Support all data loading processes within the Data Management department as a team member. This position will have a proficient understanding of all the data loading principles and best practices, develop advanced principles of data loading, and improve process and procedure efficacy.

Key Responsibilities

• Identify and implement methods to improve efficiency in data loading, reporting quality, and accuracy.
• Identify, analyze, and interpret trends and patterns in complex data sets.
• Provide input in areas that require processing enhancements.
• Assist with operational escalations as needed.
• Troubleshoot data loading errors and inconsistencies while following the established processes and procedures.
• Engage with data furnishers, both written and verbally, while validating submitted data or executing project work when appropriate.
• Participate in daily scrum meetings to review escalations, worst cases, and any blockers that limit the ability to perform assigned duties.
• Escalate appropriate issues to senior team members while owning the overall issue resolution.
• Research and assess reporting history prior to and during all work related to data furnishers.
• Field support calls directly from data furnishers and other internal personnel as required.
• Enroll in and pass assigned training that is within the role’s area of responsibility.
• Participate in internal project and change acceptance testing as directed.
• Provide input in weekly change reviews and in areas that require processing or procedural enhancements.

Qualifications

• Medium skills in SQL and relational database technology.
• Medium process management and project tracking skills.
• Understanding of ETL.
• Medium in data analysis tools and report development (Tableau, Alteryx, Excel).
• Medium in MS Office.
• Medium Ability to manage multiple tasks.
• Medium problem-solving skills
• Medium organizational skills.
• Strong English communication skills, written and verbal.

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Job Description

Role Summary

Experian Marketing Services is looking for a Senior Software Engineer to join our global engineering team. We need a person who can solve complex problems and build advanced software systems. We face daily challenges that are both unique and engaging, while processing data at petabyte scale. That is over one trillion data points in any given 60-day period — with consumer privacy and data security at the heart of everything we do. We use Scala, in combination with large-scale data processing and open-source technologies, to build our device graph. Across our engineering teams, we also use Scala, GCP, Spark, Kubernetes, Python, TypeScript, Angular, and anything else that helps us get the job done.

Knowledge, Skills and Experience

• Google Cloud Platform (GCP) or AWS
• Scala, sbt, cats
• Airflow, Kubernetes
• Google Dataflow/Beam or Spark, SQL, BigQuery or similar data warehouse

Key Responsibilities

• Serve as a Senior member of the team by contributing to the architecture, design, and implementation of EMS systems
• Mentor junior engineers and enable their growth
• Lead and drive technical projects. Take responsibility for the planning, execution and success of complex technical projects
• Ability to be on call if required and to accommodate east coast time zone
• Collaborate with other engineering, product, and data science teams to ensure we’re building the best products

Qualifications

Qualifications

• 5+ years of experience making significant contributions in the form of code
• Strong understanding of algorithms and data structures in knowing when to apply them. Deep familiarity with Scala or Java
• Experience working with high-scale systems: realtime and batch
• Interested in data engineering to develop ingestion engines, ETL pipelines, and organizing the data to expose it in a consumable format
• Passionate about helping your teammates grow by providing insightful code reviews and feedback

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Job Description

Role Purpose

The Senior Director, Enterprise Financial Systems, reporting to the VP of Global Corporate Systems & Services leads a team of 5 direct reports and 40+ individuals distributed throughout the globe. You will provide vision and overall leadership for the teams delivering best-of-breed corporate financial systems, including Enterprise Resource Planning (ERP) systems: Financials, Payroll, Procurement, Treasury, Payment Processing, Governance and Risk Management, and Corporate Business Analytics/Intelligence and Enterprise Performance Management (EPM) and reporting.

Major Job Responsibilities

• Provide strategic technical leadership for corporate financial systems.
• Mentor and provide direction to teams responsible for building and maintaining business solutions.
• Be a strategic partner to use technology for business benefit, maintaining roadmap.
• Manage costs and performance to budget, ensuring comprehensive stability of infrastructure and applications.
• Oversee maintenance, administration, and governance of financial systems and reporting tools, ensuring understanding of security policies.
• Build relationships with main teams to ensure agreement and guide technology strategies and programs, providing subject matter expertise.

Qualifications

Required experience:

• 10+ years of experience in planning, implementing financial systems at a global scale for a publicly traded company with 3+ years of experience leading a team of people leaders.
• 3+ years of experience in a global leadership position.
• Bachelor's degree or an equivalent combination of education and experience.

Required technical experience:

• Experience with Oracle e-Business Suite or another ERP.
• Lead on-premises to cloud/SaaS ERP transition.
• Experience in BI and analytics related tools (PowerBI, Qlik, Tableau).
• Experience with modern data platforms and designs (data warehouse, data lake, lake house).
• Experience with data modeling, data warehousing, and ETL processes
• Understand and exposure to IT General Controls, different compliance frameworks, and ability to document and evidence control performance.

Benefits include:

• Comprehensive benefits package includes Health, Dental & Vision insurance.
• 401k matching
• Employee stock purchase program
• 20 days FTO
• 2 VTO (Volunteer Time Offer), 11 paid company holidays & sick time off

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Job Description

Costa Rica FP&A Team is seeking a strong Reporting specialist for Finance/Corporate function to support North America.  Some of the reporting this person will be in charge will be related but not limited to the following processes and reports: Strat Plan, Budget, MMC, MEC. Some of the reports includes: Trading Summary for NA Region, Headcount Reporting, among others, with high visibility to executives like Regional CFO, regional CEO and Global CFO, CEO.

Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. The company helps organizations to manage credit risk, prevent fraud, provide data security, and automate decision making. This role provides an excellent opportunity to be part of a fast-paced and high-performing organization, and have access to key data at regional level with high exposure to executives.

The successful candidate will be accountable for the following key duties and responsibilities:

• Quick learner and proficiency in reporting tools like: Hyperion, MINT, Tableau, etc.
• Run several reporting based on specific cadence and ad hoc request: o         Some of the reporting this person will be in charge will be related but not limited to the following processes and reports: Strat Plan, Budget, MMC, MEC. Some of the reports includes: Trading Summary for NA Region, Headcount Reporting, among others.
• Consolidation of business unit reporting. Including validation of numbers, commentaries, and double checking of balances thru reporting.
• Managing regional calendar for different cycles: Month End Close, Forecast, Budget, Strat Plan, etc.
• Partnering with Global Team in alignment of deliverables calendars.
• Send consolidation reporting to Global Central Teams and high executives like CFO, and CEO, and being able to response questions regarding reporting provided.
• Drive process improvements and standardization across financial reporting and analysis models.
• Adhere to service level agreements (SLAs) and performance metrics.
• Create and maintain desktop procedure documents for routine processes.

Qualifications

Applicants must meet the following requirements:

• Bachelor’s degree in Finance, Economics, Accounting, or other related discipline.
• Advanced English level.
• 6+ years of progressive experience in Finance
• 4+ years of progressive experience in reporting roles.
• Critical skills for this position are: detail-oriented, accuracy, time management.
• Strong experience management reporting tools.
• Experience consolidating and running reports for CFOs and CEOs.
• Experience with month end processes and reporting, fixed assets, GL, account reconciliation and P&L analysis/variance explanations.
• Experience presenting and partnering with Senior Leader levels.
• Strong ability to work in system details as well as summarize and explain large amounts of information including variances to budget and forecast.
• Strong written communication skills with the ability to effectively interact with all levels within the organization.
• Demonstrated ability to drive continuous improvement and solve problems in a team environment.
• Self-motivated with the ability to prioritize multiple projects under tight deadlines and work independently.
• Integrity in research/analysis and commitment to accuracy
• Strong Excel skill required; Experience/knowledge of financial systems and tools including OBIEE, Hyperion Planning/Essbase and SmartView.

Preferred Qualifications:

• Master’s in Business Administration, Certified Public Accountant, other related Master’s degree considered as a plus.
• Familiarity with VBA/macros and Power BI reporting tools a plus.

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Job Description

The Director, Risk and Fraud Management will support existing and new products and features in the consumer financial services industry, working with risk mitigation partners and business stakeholders, including appropriate engagement with Experian Consumer Services (ECS) business governance, legal, compliance and audit functions in a three lines of defense model, with a focus on excellence in fraud prevention, risk management, and service delivery.

Risk Management Framework and Leadership responsibilities:

• Develop, lead and maintain a best-in-class risk and fraud management program and team for consumer financial products and Experian Smart Money, our award winning credit building digital banking products
• Actively collaborate with first line of defense business partners and external vendors to identify, manage and mitigate key areas of risk
• Design and implement a suite of controls, including control identification, validation and testing, metrics and reporting to help identify, monitor and measure risk exposures and investigate for timely action
• Optimize business outcomes, balanced by strategic, financial, operational, ecosystem and legal and compliance risks in collaboration with Experian’s legal and compliance teams
• Drive accountability and contribute to effective oversight by collaborating with business partners to develop executive risk reporting for ECS senior leadership, and Experian’s regional and global risk functions, including through enhanced use of Key Risk Indicators and analytics
• Lead and partner with ECS business governance, legal and compliance teams on identification of strategic risks, emerging risks and key business initiatives, and provide effective, constructive assistance to the First Line business functions
• Monitor the economic, political, and business environment to ensure timely risk identification and mitigation. Escalate issues and risks through appropriate governance and processes
• Contribute to the embedding of a risk focused culture throughout the company to promote clarity and accountability; provide frequent, targeted and tailored learning bursts
• Engage with relevant regulatory bodies where relevant

Fraud Prevention for Consumer Financial Products and Services responsibilities:

• Drive and lead coordinated risk mitigation and anti-fraud efforts for complex consumer financial services and FinTech programs in defined timelines to achieve specific business goals
• Develop, implement and optimize risk mitigation, and fraud processes and procedures for efficiency, effectiveness and promote desired business outcomes for B2C financial services products
• Develop strong, collaborative relationships with key internal and external partners to achieve program objectives
• Design enhanced operational strategies and customer experience to minimize time to re-enablement and maintain regulatory compliance across third party partnerships and internal operations
• Evaluate program design, processes and procedures to identify key preventative action items, dependencies and risks to implement sustainable and scalable solutions
• Serve as a subject matter expert for risk mitigation, business governance and fraud prevention across Experian programs, in support and collaboration with key partners and stakeholders – internal and external

Qualifications

• Leadership and progressive experience with a results-oriented growth company, in consumer financial services products
• 8+ years of financial services, payments, financial institutions, Fintech experience with expertise and a deep understanding of financial services industry operations, systems and ecosystem players in risk management, risk reduction, fraud operations and fraud prevention
• 4+ years leadership and management experience, building and leading high-performance teams
• Passion for improving quality, identifying root causes and strategic solutions to complex fraud problems, balancing risk-reward in regulated industries
• Business acumen, extensive experience developing/maintaining/uplifting risk management practices to both enable and protect business growth
• Experienced and credible in building valuable relationships with all roles and levels within a highly matrixed environment
• High professional maturity, exceptional inter-personal and relationship development skills, ability to influence executive decision-making, and exposure to a broad range of functional experiences
• Industry leader and SME in risk management, fraud operations, strategy, process optimization, and customer experience with a validated history of balancing fraud and risk, consumer experience and business performance needs
• Excellent written, verbal and influencing skills, with ability to assess and summarize facts and risks, with practical and strategic solutions; apply complex legal and regulatory requirements and risk management frameworks to drive effective outcomes
• Visionary with execution skills to transform strategy into action and drive results in a fast-paced, dynamic work environment
• Familiarity with AI ML, anti fraud and risk mitigation technology, tools and platforms a bonus
• Team player and individual contributor, resilient, dynamic leader with relentless pursuit of excellence
• High personal integrity, intellectual curiosity, accountability
• Sense of humor and sense of adventure – desire to change the status quo and execute a vision

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Job Description

Experian is looking for a Sr. Data Scientist with credit bureau data and programming skills to join their CIS Analytic Consulting group.   In this role you will collaborate with team members in delivering best in class consulting and strategy innovation via data-driven exploratory analysis.  The candidate is required to use advanced programming and analytical skills to solve a variety of complex business problems across multiple industries and through all phases of the consumer credit lifecycle (prospecting, acquisition, portfolio management, and collections).

Key Responsibilities:

• Leverage your analytical skills and experience to evaluate, understand and interpret credit bureau data.

• Optimize existing code and develop new algorithms to improve the processing time of analysis in a true Big Data environment.

• Serve as internal SME in Python and Spark coding on a Big Data platform for an analytic consulting team.

• Communicate with and deliver presentations to end users on model deployment and monitoring results.

• Produce testing to support the implementation of machine learning models into a production.

• Aid in analytical support for high profile modeling, analytical and machine learning engagements and initiatives.

• Support the development of new analytical and data products and services to support business objectives.

• Collect business requirements and make recommendations on machine learned based solutions.

Qualifications

• Degree, preferably in Statistics, Mathematics, Computer Science, or related field.

• Minimum of 3+ years related experience, preferably in Financial Services.

• Strong knowledge of statistical analysis software / data analysis experience including data manipulation, including experience in Python and Spark.

• Proven track record for leading and executing complex analytical projects and new product development from concept to final delivery.

• Expert analytical skills to evaluate understand and interpret data.

• Experience solving challenging business problems with significant business impact.

• Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience.

• Excellent communication, organization, interpersonal and presentation skills.

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Job Description

The Training/QA Manager will lead a team of Insurance Trainers and Quality Assurance Specialists toward achieving and exceeding goals. This individual will work closely with the Sales and Service Teams to formulate and deliver a training strategy. They will also oversee our Quality Assurance team and WFM team within the Agency.

Knowledge, Skills and Experience

•  5+ years’ experience as an Insurance Training Manager
•  2+ years experience managing people in a Call Center or Virtual working environment
•  Excellent written and oral communication skills
•  Ability to work independently and as a collaborative member of a Team
•  An appreciation for a transparent, open and honest working environment

Key Responsibilities

•  Manage training and development to ensure optimal training to realize desired sales and service objectives, including developing/updating curriculum as needed
•  Work closely with WFM, Sales and Service Teams to plan the training calendar, while ensuring trainer coverage for new hire and refresher training classes
•  Ensure the proper selling/servicing behaviors, ethics, and practices are embedded through Quality and training and are in line with company standards and regulations
•  Ensure training materials and programs are current, accurate, and effective
•  Analyze data around training effectiveness and quality evaluation results to identify opportunities for improvement
•  Communicate with Management, Trainers, and Team members to ensure that all needs are met

Qualifications

•  Must possess an active property and casualty license
•  Bachelor’s degree or equivalent experience

What you'll bring

This role will be critical in creating a better training and onboarding experience for our new hires and ensuring that our teams meet our quality and compliance standards. They will create the strategy for how we will reinforce a high performance work environment and continuously improve our operation within the Insurance Team. Finally, they will do this by ensuring we have the right people at the right time to handle our customer needs.

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Job Description

Experian Consumer Services is seeking to fill a Marketing Compliance Specialist role with our Marketplace team. The Marketing Compliance Specialist will work closely with product marketing and our broader compliance division across the enterprise to enable growth through marketing practices that serve our customers well and are compliant with local and federal regulations and guidance. Working closely with marketing, legal and Experian’s compliance department, the Compliance Specialist will help develop, implement, and monitor consistent guidelines across the lead generation business.

The Marketing Compliance Specialist will also be responsible for, but not limited to, the following:

• Work with Product, Marketing, Editorial and Legal/Compliance teams to communicate and maintain lead generation compliance standards.
• Work along Marketplace Product Compliance roadmap that enables Experian to continually improve the customer experience by providing customers with the information they need to make informed decisions.
• Maintain regular compliance scorecards. Coordinate, track and report out on status and recommended changes.
• Manage Affiliate Marketing Network vendors to identify changes to client offers through vendor portals and coordinate internal Experian efforts to update offers in line with contracted service level agreements.
• Provide Marketplace compliance approval and update support for new offers or changes to offers. Work with cross functional teams and clients to follow compliance process to implement changes.
• Provide ongoing support to maintain a fully compliant solution that aligns with the broader company standards and guidelines across, but not limited to:
  • company websites
  • operational practices
  • company promotions and advertisements
  • partner websites, promotions, advertisements
• Work with Marketplace Product to address any practices that pose a risk for our clients, consumers, or Experian; develop systems to track, audit and maintain required compliance changes.
• Support and enforce compliance guidelines for product and marketing teams to use when developing new brands or marketing materials.
• Collaborate between product marketing, business leaders and legal advisors throughout the organization.
• Research brands policies and procedures and recommend compliance required changes.

Qualifications

Experian Consumer Services is seeking to fill a Marketing Compliance Specialist role with our Marketplace team. The Marketing Compliance Specialist will work closely with product marketing and our broader compliance division across the enterprise to enable growth through marketing practices that serve our customers well and are compliant with local and federal regulations and guidance. Working closely with marketing, legal and Experian’s compliance department, the Compliance Specialist will help develop, implement, and monitor consistent guidelines across the lead generation business.

The Marketing Compliance Specialist will also be responsible for, but not limited to, the following:

• Work with Product, Marketing, Editorial and Legal/Compliance teams to communicate and maintain lead generation compliance standards.
• Work along Marketplace Product Compliance roadmap that enables Experian to continually improve the customer experience by providing customers with the information they need to make informed decisions.
• Maintain regular compliance scorecards. Coordinate, track and report out on status and recommended changes.
• Manage Affiliate Marketing Network vendors to identify changes to client offers through vendor portals and coordinate internal Experian efforts to update offers in line with contracted service level agreements.
• Provide Marketplace compliance approval and update support for new offers or changes to offers. Work with cross functional teams and clients to follow compliance process to implement changes.
• Provide ongoing support to maintain a fully compliant solution that aligns with the broader company standards and guidelines across, but not limited to:
  • company websites
  • operational practices
  • company promotions and advertisements
  • partner websites, promotions, advertisements
• Work with Marketplace Product to address any practices that pose a risk for our clients, consumers, or Experian; develop systems to track, audit and maintain required compliance changes.
• Support and enforce compliance guidelines for product and marketing teams to use when developing new brands or marketing materials.
• Collaborate between product marketing, business leaders and legal advisors throughout the organization.
• Research brands policies and procedures and recommend compliance required changes.

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Job Description

Pipeline requisition.

Role Summary

The HR Specialist is a key contributor to our HR team in Costa Rica, ensuring excellent service delivery and guidance in HR policies and processes. This role is instrumental in driving HR operational excellence and supporting our people services and analytics initiatives.

Knowledge, Skills and Experience

• Adaptive Communication: Demonstrates excellent communication skills and the ability to remain professional and assertive when addressing a diverse range of employee inquiries and interactions.
• Collaborative Innovator: Willing to collaborate on initiatives that align with regional best practices and contribute to the automation and streamlining of manual processes.
• Proactive Mindset: Exhibits a keen eye for identifying and implementing process improvements within current systems to enhance efficiency, even within a supportive role.

Key Responsibilities

• Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels to our Experian's staff, including leaders and HR colleagues.
• Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
• Manage the onboarding process for new hires, coordinating orientation sessions preparing necessary documentation, and guiding new team members through company policies, procedures, and culture to foster a positive onboarding experience.
• Facilitate the offboarding process for departing staff, conducting exit interviews and ensuring compliance with exit procedures and documentation.
• Oversee relationships with people services providers, ensuring the smooth delivery of services such as insurance and employee assistance programs. Act as a liaison to address and resolve any issues with benefits administration and inquiries.

Qualifications

• Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
• Fluent in both, English and Spanish with excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
• Demonstrated experience in HR projects is advantageous.
• Knowledge of reporting tools and applications is preferred.
• Advanced degree studies in HR, Administration, or related field; completed bachelor's degree preferred.

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Job Description

We are currently recruiting for a dynamic and strategic sales director for our Employee Benefits Vertical. This director will utilize past sales experience in developing and implementing successful sales practices that will foster revenue expansion and professional growth in their assigned region.

The ideal candidate will have a strong background in Employee Benefits and strong broker relationships amongst the top firms in their region. This individual will drive sales across our Consumer Information, Decision Analytics, and Fraud divisions.

• Build, maintain and enhance strong producer relationships through superior product and services knowledge, territory management practices, and excellent customer service.
• Achieve office and personal sales goals through consultation, negotiations and positioning of Experian offerings within profit and product design guidelines.
• Identify and procure new customer sales opportunities in partnership with brokers in territory
• Execute on the annual renewal strategy in support of office renewal goals. 
• Manage the inforce block of business to build new/integrated sales opportunities with existing clients
• Manage a high-volume quote/sales activity territory with primary focus on large to mid-sized employers
• Leading any assigned RFP efforts
• Continually learning about new products and improving selling skills
• Providing timely updates on pipelines and forecasts

Qualifications

• Bachelor’s degree in Business Administration or closely related field is required
• 7+ years of selling through broker distribution.
• Proven experience creating and executing prospecting strategies for discovering new accounts
• Proven history of managing large accounts and technical sales projects that cover many months
• Ability to manage a large pipeline of sales opportunities is essential
• Strong written and oral communication skills are required
• Executive presence, technical aptitude, and ability to sell to all levels of the organization are required

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