slack Remote Jobs

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3h

Data Specialist I (1pm - 10pm EST, Sunday - Thursday)

agilesqlwordpresssalesforcedrupalDesignslackapi

DealerOn, Inc. is hiring a Remote Data Specialist I (1pm - 10pm EST, Sunday - Thursday)

Data Specialist I (1pm - 10pm EST, Sunday - Thursday) - DealerOn, Inc. - Career PageA

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WhoWhatWhy is hiring a Remote Copy Editor (Volunteer)

Copy Editor (Volunteer) - WhoWhatWhy - Career PageSee more jobs at WhoWhatWhy

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GitLab is hiring a Remote Senior Executive Business Administrator (Office of the CEO)

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

An overview of this role

Executive Business Administrators (EBAs) at GitLab toggle seamlessly between various systems including Google Workspace, Slack, TripActions, Zoom, and GitLab to accomplish an array of tasks, while staying focused on prioritization and escalating urgent issues. EBAs at GitLab are self-driven, collaborative, and agile team members who are experienced in managing multiple priorities, juggling various responsibilities, and anticipating the executive’s needs. EBAs at GitLab are exceptionally organized, relentlessly resourceful, calm under pressure, and strategic multitaskers with a deep love of logistics and the ability to thrive in a dynamic start-up environment. This role will work closely with the Staff EBA to the CEO in support of the CEO’s priorities. In addition to the CEO, this role will also support (and report to) the Chief of Staff to the CEO. 

This role is remote, however due to the location of the team, it's preferred candidates be in the Pacific time zone. 

What you'll do 

  • Extends Executive Business Administrator (Intermediate) Responsibilities
  • Support members of our Executive Group E-Group across various time zones. 
  • Understand division wide KPIs and operating procedures and can prioritize projects, requests, and executive calendar accordingly. May make recommendations to leaders to help better prioritize incoming requests
  • Use independent judgment and discretion to prioritize demanding calendars, ensure the leader is prepared appropriately with all pre-read materials, in-meeting organization, and action item follow up
  • Serve as the executive’s central point of contact, driving task execution and project completion
  • May manage the OKR process including updating OKRs,tracking and reporting progress
  • Proactively find opportunities to drive efficiencies and streamline or prioritize work based on the executive’s business goals and expectations
  • Run cadence of weekly staff meetings and other important meetings, including planning agenda, organization, and follow-up on action items
  • Plan events such as team onsites, team building activities and company kick-offs, as needed
  • Participate in the interview process for open EBA positions
  • Contribute to the broader EBA community by sharing learnings and resources, supporting new EBA onboarding, and supporting EBA team camaraderie
  • Is a champion of GitLab strategy and CREDIT values

What you'll bring 

  • Previous experience at a quickly-scaling or large company, ideally supporting a CEO, Founder or C-level executive
  • Successful history of managing the calendars, expenses, and travel of multiple executives
  • Experience predicting, prioritizing, and assisting an executive’s workload
  • Extensive technical skills in Google Workspace, Zoom, Slack, and Navan
  • Proactive and able to deal with ambiguity, prioritize own work and resources, and juggle multiple tasks in a manner transparent to the team, and work independently to achieve results with a high degree of accuracy
  • Exceptional communication and interpersonal skills and ability to interact autonomously with internal and external partners
  • Maintain the confidentiality of highly sensitive material with tact and professionalism
  • Superior attention to detail
  • Event coordination and creative event planning experience
  • Excellent written and verbal English communication skills
  • Experience in a remote start-up environment preferred
  • A passion for GitLab and models CREDIT values
  • A sincere willingness to help out and able to work collaboratively with EBAs across the organization
  • Ability to learn and use GitLab

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on ourbenefitsandequity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington pay range
$90,700$194,400 USD

Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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2d

Backend Engineer - Redwood City, CA

SplitUS Remote
Designswiftmongodbslackjavabackend

Split is hiring a Remote Backend Engineer - Redwood City, CA

Split Software is an industry-leading Feature Delivery Platform which enables companies to embrace Impact-Driven Development across their engineering teams. We pair the speed and reliability of feature flags with data to measure the impact of every feature. By reducing development time, mitigating release risk, and quantifying impact, we free engineering teams to solve customer and business problems.

Split is dedicated to empowering the world's product decisions, facilitating engineering and product teams to release features rapidly and securely. As a Backend Software Engineer, you will play a crucial role in building our CORE platform. This includes leading feature development for Split’s backend stack, designing and implementing APIs, and optimizing code for scalability, speed, and stability. Key technologies in our stack include Java, GoLang, MongoDB, Kafka, Redis, among others. This position will be a hybrid role with 2 days per week in the Redwood City, CA office. 

We believe in learning and development. We encourage you to apply even if you are uncertain about a few requirements.

We Value the Journey: Your Days at Split

We make the most of every day acting with urgency and determination. 

  • Collaborate with a geographically distributed team of software engineers, product managers, and designers to develop services enabling swift and secure feature releases for customers.
  • Actively contribute to evolving our product by suggesting ideas and solutions to enhance functionality and user experience, and implementing them effectively.
  • Evaluate new technologies and methodologies to enhance our codebase and conventions.
  • Innovate ways to optimize service performance.
  • Take ownership of service operations in production, including participating in on-call rotations.
  • Conduct regular code reviews, pair programming sessions, and collaborative design workshops.
  • Contribute to product reviews and team meetings, offering technical expertise to scope, estimate, and prioritize work.

We Believe in Bold: About You

Experimentation is core to our culture – let’s iterate til’ we win. 

  • Over 5 years of professional software engineering experience.
  • Proficient in written and verbal communication.
  • Strong problem-solving skills.
  • Team player mindset.
  • Deep understanding of data structures and computer science fundamentals.
  • Possess a growth mindset with a keen interest in career development.
  • Prioritize clean and modular code and demonstrate a commitment to adopting software development best practices for efficient teamwork and continuous delivery.
US Pay Range
$140,000$190,000 USD

We Row Together: Our Culture and Belonging

We’re all in the same boat with mutual trust and respect. 

We believe an inclusive workplace is critical to the success of our team and our customers. We constantly strive to make Split a safe and welcoming place for people from systematically marginalized communities. We’re looking for teammates that are as passionate as we are and want to join us in doing this extremely important work.  

We believe face-to-face in-person communication is invaluable. We don’t believe that it is the default for everyone. We have been fully remote before, and our teams continue to grow and span across time zones and countries. The heart of our shared culture is virtual - in our lively Slack channels, our Zoom company meetings, in every photo and#highfiveshared. Our offices act as important vessels for our culture, but we are so much more

Taking care of our employees is essential to the health of our business. We strive to provide a thoughtful and comprehensive total rewards package to support our teammates' wellbeing through benefits, perks, growth opportunities and a strong company culture.

Why Should You Become a Splitter: 

  • Competitive salary + equity ????
  • Educational reimbursements so you can continue growing personally and professionally. 
  • Split’s remote-inclusive philosophy - giving Splitters the flexibility to work from home or one of our offices locatedinRedwood City, CA, Boston, MA, and Tandil, Argentina.
    • Our offices are fully stocked with snacks
    • We’ve pilotedLocalized Hubs Stipendfor remote teams to foster cross-collaboration and team bonding within their local hubs.
    • We offer temporary remote work options to give employees flexibility to work from anywhere
  • We invest in your wellness ????: 
    • Company-wide wellness closures so you can take time off to recharge and be your best self.
    • End-of-Year company closure 
    • Flexible PTO ????
    • Monthly Wellness Stipend
  • Volunteer Time Off in addition to company-wide volunteer events
  • Great health benefits and parental leave!*
  • Commuter Benefits
  • Additional Perks
    • Patent Incentive Program
    • Employee Referral Bonus 
    • Spot Bonus Program
    • In-person and virtual team events
  • The values that guide our culture:
    • We Put Customers at the Center
    • We Row Together
    • We Believe in Bold
    • We Value the Journey 

*Country Specific Details: 

  • United States
    • Anthem Blue Cross and Kaiser
    • Full Medical, dental, vision with HSA and FSA options
    • Life Insurance, STD and LTD coverage options
    • Reproductive Care Access Travel Benefits
    • Additional Sequoia Wellness programs with OneMedical, Carrot and Headspace
    • 10 weeks paid parental leave
    • Fidelity 401k (Employee contribution only)
  • Argentina
    • You can choose one the following health insurance providers and plans: OSDE 310 or Swiss Medical SMG30
    • Employees and dependants covered at 100%
    • 90 days paid maternity leave 
    • 10 weeks paid paternity leave
    • English Classes with a Native English Teacher 
  • United Kingdom
    • Split pays 100% of the premium for employees and 75% for dependents 
    • Private Medical Insurance through BUPA 
    • Life Insurance through UNUM
      • Benefit Level: x3 annual basic salary
      • Employee Assistance Programme
      • Bereavement Support Service
    • Full In-Patient treatment with comprehensive cancer cover and full out-patient
    • Therapies
    • Mental Health Cover
    • Bupa Dental Level 1
    • Up to 52 weeks of maternity leave (26 OML and 26 AML) - refer to the UK Split Handbook for details
    • 10 weeks of paid paternity leave
    • Split 5% pension match 
  • Canada
    • Split will comply with all leave requirements per each provincial government's guidance. Please visit your specific provincial government website for details.
    • Split will ensure parents receive up to 10 weeks of parental leave

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3d

Senior IT Systems Engineer

SeatGeekRemote - United Kingdom
terraformslackazureapigitpythonAWS

SeatGeek is hiring a Remote Senior IT Systems Engineer

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

Biz Tech at SeatGeek is doubling down on automation and better tools to make what we feel is the strongest team in the industry even more effective. We need a curious, creative, proactive IT Systems engineer to join our Corporate Engineering team and further this mission. As a member of this team, you will wear many hats, and be responsible for up-leveling the effectiveness and engineering practices of our most critical core systems. Corp Eng owns Identity and Access Management, Endpoint Management and a catalog of SaaS products, to name a few. You will need to be comfortable working across disciplines as the team matures.

The right candidate will be a solid all-rounder with a passion for helping up-level people, processes, and systems across the company. You'll have an entrepreneurial spirit that drives you to create seamless technology experiences for your stakeholders, some of which you'll need to write yourself.

What you’ll do

  • Help create and implement a vision that drives us towards modern best practices for Client and Identity, including infrastructure as code and Zero Trust
  • Work across People, Corp Eng / Biz Tech (IT), and Security to automate and streamline our onboarding/offboarding processes, and make role based permissioning easy to deploy
  • Bootstrap the engineering practice for our growing client endpoint fleet, which is a mix of Mac and Windows
  • Leverage Python, Bash, etc. to automate routine tasks and integrate with APIs
  • Collaborate with Security to ensure that our client endpoints are always protected, easy to update, easy to inventory, and easy to use
  • Work with the broader Biz Tech team to provide training, documentation, and learning opportunities

What you have

  • 4+ years experience working in a fast-paced technology centric organization
  • Strong experience in Mac/Windows administration
  • Experience with Identity and Access
  • Experience as administrator for the following End User Tools: Slack, Google Workspace, and Google Meet
  • Working knowledge of these core Corporate Engineering Tools: Okta, Jamf/Kandji, Airwatch.
  • Self-starter/proactive/creative problem solver. You’re excited by diving into new challenges. Passion for delivering seamless experiences to your stakeholders
  • Experience designing, developing automations in Okta workflows, Workato, Zapier, or similar

Our stack

  • Cloud Experience (AWS, GCP, Azure, etc)
  • IAC (Terraform, Cloudformation, etc)
  • Programming / Scripting with one or more languages (Python, Go, Bash, etc)
  • API knowledge - Be able to use, manipulate, and interact with APIs
  • Git (Github, Gitlab), code reviewing etc

Perks

  • Equity stake in a well-funded growth stage company
  • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
  • A WFH stipend to support your home office setup
  • Benefits package that supports health and dental. We also provide annual subscriptions to Headspace
  • Pension
  • Life Insurance
  • Annual subscription to Spotify, Apple Music, or Amazon music

 


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.

#LI-Remote

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3d

UX Designer

Hazel HealthRemote or San Francisco, CA
figmaDesignmobileslackUX

Hazel Health is hiring a Remote UX Designer

Hazel Health, the leader in school-based telehealth, partners with school districts as an extension of the school health team to provide mental and physical health services to K-12 students where they are–at school or at home. Nearly 4 million students are eligible for Hazel care across over 150 school districts nationwide. Hazel’s mission is to transform children’s access to health care because when students feel better, they learn better.

Physical and mental telehealth has become more relevant in the lives of children than ever before. Hazel is experiencing tremendous company growth as we respond to our nation’s call for equitable, affordable, and safe virtual access to healthcare.

We are a mission-driven team of healthcare and business leaders, educators, and tech innovators, bringing together our unique skills in a meaningful way to do good in the world. Please consider joining us to share your gifts and talents with a growing and diverse organization, working to make healthcare available to all students.

The Role:UX Designer

We are looking for a UX Designer to design best in class experiences for students, parents, school staff, our own stellar healthcare providers, case managers, external providers, and more. Your role is integral to supporting growth, identifying and addressing needs & opportunities and ultimately improving the health and well-being of the children/youth we serve.

We are reimagining equitable physical and mental health care pathways with K-12 students at the center. If you’re looking for a role where your work will impact the lives of millions of children across the country, we would like to meet you.

What You’ll Do

  • Represent UX as lead on product teams, partnering with Product Management, Engineering, and other cross-functional peers

  • Designing, delivering, and measuring intuitive and meaningful product experiences, including user flows, wireframes, prototypes, and production-ready designs. 

  • Plan, facilitate and participate in discovery workshops, usability tests, interviews, and ongoing interactions with key stakeholders, customers, and other users to develop informed user-centric solutions. 

Your Background

  • You must have at least four years of experience designing and launching web and mobile products in a rapid-growth environment. You must have shipped products and worked on follow-on improvements and expansions of product releases.

  • A compelling portfolio and/or case studies demonstrating user-centered design methods and abilities throughout the product development process, from discovery to successfully delivering great product experiences.

  • Excellent written, verbal and presentation skills; ability to distill complex problems into simple documentation tailored to the audience.

  • Ability to manage multiple projects in a timely manner 

  • Solid understanding of the tools (e.g Figma) 

  • Experience with planning, running and moderating user research studies a plus. 

  • A strong track record of collaboration with Product Management, Engineering, and other cross-functional teams.

  • Bachelor’s degree in design, HCI, or equivalent professional experience

  • Bonus: experience with healthcare, service design, patients, and/or clinical workflows. 

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway. 

Total compensation for this role is market competitive, with a base salary range of $127,000 to $150,000, a management bonus, a 401k match, healthcare coverage, paid-time off, and a broad range of other benefits and perks. Peruse our benefits at Hazel Health Benefits.

Hazel’s Core Values:

  • Exceptional Partnership:We seek to understand, align, and then work to exceed the highest expectations of those we serve.
  • Always Accountable:We set high standards for ourselves and each other and deliver. We do what we say we are going to do.
  • Make it Happen:Every teammate has the power and responsibility to make our company better. We are collectively imagining and building the product and company of our dreams.
  • One Team:Our success is driven by building relationships and collaborating across teams, geographies and functions. Bringing in diverse perspectives and understanding everyone’s personal story drives to transformative solutions.
  • Never Stop Innovating:We are bold. Our goal is to make transformational change. Sometimes we will fail, and we use it to learn and drive forward.
  • Drive Impact:Everything comes down to the impact Hazel makes on people - our families and students, our teammates, our partners, our neighbors, ourselves.

Our Benefits:

This is an exciting position in a fast-paced organization. We offer:

  • A competitive compensation package
  • A positive, supportive, and passionate team
  • Generous, high-quality medical, dental and vision coverage 
  • 401K with a 100% employer match for contributions up to 4% of salary
  • 15 days PTO and 10 paid holidays annually
  • Flexible Spending Account (FSA) and option for Health Spending Account (HSA) depending on medical coverage
  • Employer-paid short-term and long-term disability and employer-sponsored life insurance

Our Stance On Diversity:

At Hazel, we don’t just accept differences—we thrive on them. We recognize that having diverse perspectives and backgrounds among our teammates makes our company, our solutions, and our service to families and schools stronger. We are committed to making Hazel an inclusive work environment and helping all staff grow professionally.

Hazel is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status. 

All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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3d

School Implementation Manager - Training

Hazel HealthRemote
Bachelor's degree3 years of experienceslack

Hazel Health is hiring a Remote School Implementation Manager - Training

Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as one of the world’s most innovative places to work in 2023. 

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

  • Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
  • Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
  • Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers

The Role: School Implementation Manager - Training Job Description

Location: Remote

As a Hazel Health School Implementation Manager - Training, you are responsible for the successful end user training of the Hazel Health telehealth solution in all Hazel Schools. As part of the Implementation Team, you will work in close collaboration with the assigned District Implementation Manager, Lead School Implementation Manager and our Customer Ops, Customer Success, Marketing, Health, and Engineering teams to lead the school level rollout of Hazel services and training of end users. You will effectively deliver end user training via in-person and virtual modes, ensuring benchmarks are met on time and new customers are set up for success. You will also work to help streamline all parts of this process, and inform the improvement of client training and solution education.

What You’ll Do:

  • Delivers assigned training curricula aligned with organizational strategy and business needs to a wide audience of school leadership, administrators, educators, counselors, support staff, and parents/guardians
  • Conduct thorough needs assessments to pinpoint gaps and propose tailored learning solutions, collaborating closely with internal stakeholders to refine training methodologies continually
  • Delivers learning & development resources (i.e., guides, summary sheets, templates, etc.)
  • Identifies, recommends, and implements enhancements to current training programs based on data, feedback and innovation
  • In partnership with Training leadership, actively manages and maintains training enrollment, progress, and completion for assigned schools and users
  • Communicates with employees and partners regarding training via regular online communication, whether email, Slack, Gainsight or other communication methods
  • Provides detailed instruction for various training components. Supports each school partner in responding to their unique needs

What Excites Us:

  • Required past experience in public K-12 education as a student supports/services professional (ex: school counselor, school social worker, health services)
  • Minimum of 2-3 years of experience working in an organizational development or professional learning/learning and development role in educational settings such as schools or educational organizations
  • Interest or experience in interdisciplinary collaboration between education and healthcare sectors
  • Proven track record for meeting or exceeding business objectives and goals
  • Google Workspace, web video conferencing and Learning Management System proficiency
  • Gainsight proficiency a plus
  • Spanish speaking a plus, but not required
  • Expected travel up to 50%
  • Exceptional communication skills, able to deliver information clearly and engagingly 
  • Proficiency in delivering interactive training sessions both in-person and virtually
  • Compassionate customer service skills, enjoys interacting with many people at different levels of an organization
  • Excellent problem-solving skills with a focus on creating solutions
  • Ability to manage time well and ask for support when needed
  • Self-reflective and committed to ongoing growth and improvement
  • Embodies discretion and able to handle information with sensitivity and confidentiality
  • Quick learner, excited about learning to use systems in new contexts
  • Comfortable navigating multiple computer and internet-based applications
  • Able to organize complex information with digital tools/troubleshoot and assist user with solutions

Our Benefits:

This is an exciting position in a fast-paced organization. We offer:

  • A competitive compensation package, including a hiring base pay range of $75,000 - $90,000
  • A competitive compensation package
  • High-quality medical, dental and vision coverage 
  • 401K with a 100% employer match for contributions up to 4% of salary
  • 15 days PTO and 10 paid holidays annually
  • Flexible Spending Account (FSA) and option for Health Spending Account (HSA) depending on medical coverage
  • Employer-paid short-term and long-term disability and employer-sponsored life insurance

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.

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3d

Marketplaces Operations Specialist

FenderRemote, Mexico
slackc++

Fender is hiring a Remote Marketplaces Operations Specialist

Fender Musical Instruments Corporationis a world-famous brand with offices across the globe.Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.


We are looking for a talented Marketplaces Operations Specialist to join our México team. This individual will support the General Manager of Mexico and will be responsible for operations and support for active Marketplaces such as Amazon and Mercado Libre. The role requires extensive daily interaction with a cross-functional sales and distribution team and prior expert level experience using Mercado Libre and Amazon Vendor systems.

Essential Functions:

  • Lead day-to-day operation for Amazon and Mercado Libre systems, orders and processes, including ownership of the channel itself.
  • Act as primary day-to-day eCommerce operations contact for Customer Service, Logistics, IT and Inside Sales teams to ensure excellent consumer experience
  • Partner with marketplace team (and other internal teams) regularly to define, build, and test revenue-driving promotions.
  • Liaise with logistics staffing as needed to optimize order fulfillment processes and ensure timely and efficient order delivery.  
  • Provide weekly revenue estimates for the month and yearly outlook.
  • Synchronize catalogues across marketplaces, seek opportunities to gain market share from competitor brands and aim to position our brands as “best seller” in each category.
  • Provide critical operations support during peak eCommerce promotional periods (including Prime Day, Hot Sale, Buen Fin, Cyber Monday, Xmas)
  • Produce and deliver regular operations activity and project status reporting - both written and verbal as needed.
  • Assist as needed with end-to-end testing and quality assurance of product listings (new features, functionalities, videos) to optimize conversion rates.
  • Learn, understand and assist in documenting eCommerce systems and processes.
  • Monitor and act on understanding measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI’s.  Working closely with sales operations.
  • Experience with post-purchase scenario handling, including order issue resolution and return management – w/ demonstrated knowledge of best practices and automation tools.
  • Support the family brands: Fender, Jackson, Charvel, EVH, Gretsch and Pre Sonus
  • Additional duties as assigned

Qualifications:

  • Preferred Bachelor Studies in Marketing, Ecommerce, Business Administration
  • Experienced Marketplace Manager: Amazon AND/OR Mercado Libre environment (2+ years) from a major global brand.
  • Expert in Amazon Vendor Central and knowledgeable of Seller Central.
  • Knowledge e-Commerce platforms (2+ years)
  • English language high proficiency
  • Order Fulfillment through third parties experience preferred.
  • Strong analytical skills and ability to learn and understand sales trends.
  • Proficiency in Microsoft Office and online collaboration tools (Slack, Docs, etc.)

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

 

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3d

IT Support Specialist

ImpervaHybrid Remote, Vancouver, Canada
5 years of experienceslackazure

Imperva is hiring a Remote IT Support Specialist

Imperva a Thales Company is looking for an exceptional Helpdesk Engineer to join the Global IT Team.  In this role you will be working in a fast passed environment by providing efficient, first line support in-person or virtually, through remote control software and/or over the phone to users located throughout the globe.
 
Key Areas of Responsibilities:
 
  • Provide tier 1 support to Imperva's worldwide employees on all IT matters (system, network, accounts, etc.)
  • Help build and maintain laptops for the Imperva global workforce
  • Take ownership of requests, incidents and problems originating from direct calls, Helpdesk tickets and self-service tickets
  • Collaborate and execute the delivery of Imperva onboarding and offboarding; includes account administration, desktop/laptop automation and installation, network access and other IT tasks
  • Coordinate services and support with the other members of the global Helpdesk team
  • Manage and coordinate urgent and complicated support issues
  • Determine root cause of issues and communicate appropriately to internal customers
  • Provide backup support as needed to support business demands including on-call rotation availability
  • Create and maintain IT Self-Help (end user) and Helpdesk (internal) specific process documentation
 
 
Minimum Qualifications:
 
  • 3-5 years of experience in a technical role providing remote support in a technical Helpdesk environment, with a track record of achieving productivity goals
  • Experience with training and mentoring junior team members
  • Excellent verbal and written communications skills
  • Extensive knowledge of PC/Mac/Linux computer hardware, software, peripherals, and operating systems
  • Possess the ability to react quickly to issues and develop both short and long-term solutions
  • Excellent time management skills and ability to multi-task, prioritize, and has a high attention to details
  • Extensive knowledge of supporting: Windows 10, MacOS, Microsoft365, Zoom, Slack, G-Suite, Active Directory, Azure AD, SCCM, InTune, Jamf
  • ITIL Foundation, A+ and Network+ Certification (preferred)
      
The anticipated annual base salary range for this position is CAD$58,000 -$70,000. The salary offered will be determined based on the candidate’s experience, knowledge, skills, other qualifications, and location. 

 

 Our Company:
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.
Rewards:
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic
LI# hybrid
LI# VL1

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3d

Corporate Security Engineer

DoorDashUnited States - Remote
Bachelor's degreeterraformslacktypescriptpythonAWS

DoorDash is hiring a Remote Corporate Security Engineer

About the Team

Come help us build the world's most trusted on-demand, logistics engine for delivery! We're building a team of great minds to help us secure and maintain a 24x7, no downtime, global infrastructure system that powers DoorDash’s multi-sided marketplace of consumers, merchants, and drivers.

About the Role

The Corporate Security Engineering team is designing and building DoorDash’s next generation defense for the ever-changing landscape of the DoorDash corporate environment. From collaboration systems, endpoint hardening, AI proliferation in internal workflows and 3rd Party Services, to whatever the next big trend in the tech industry is, the Corporate Security Engineering team is responsible for making sure we have appropriate controls in place to keep customer and company data safe. More importantly, your north star is making security usable, breaking down bad habits and click fatigue in favor of solutions that improve security posture while enabling the business to move faster. Occasional travel is required for major planning meetings and to maintain supportive relationships with your direct reports.

You’re excited about this opportunity because you will…

  • Protect the DoorDash brand by making it harder for threat actors to impersonate our email, web presence, and overall brand
  • Build tooling to solve both security and usability problems, making it easier for people to do the right thing, and harder to do the wrong thing
  • Secure our brand integrity through securing communication channels and collaboration systems
  • Serve as an architect in solutioning, implementing and the productionalizing systems and services that interact with all classifications of corporate data
  • Manage vendor relationships, ensuring we’re using the product correctly and to its full capability 
  • Secure the endpoint-to-endpoint model, from device to remote resource, making sure ts is who they say they are and they are accessing what they’re supposed to be accessing
  • Work with employees, vendors, merchants, dashers and more to learn of their problem statements
  • Partner with IT as we continue to grow our device and identity solutions 
  • Translate policies and procedures into workflows and capabilities

We’re excited about you because…

  • Have 5+ years of security engineering with a focus in corporate systems or equivalent industry experience
  • You are a builder at heart, with a strong development background in Golang, Python or TypeScript
  • You have experience building and refining Data Loss Prevention (DLP) solutions and rulesets, reducing false positives
  • You have a successful track record implementing device security, attestation, and authorization
  • You get excited about securing services like Google, Okta, Slack, and preventing abuse through SPF, DKIM and DMARC posturing
  • You are an effective threat modeler, making sure integrations and business partners are held to a high security standard when connecting to our environment
  • You prioritize progress over perfection, understanding that iterative improvements often outperform waiting for ideal solutions.
  • Are adept at working in a very fast-paced, diverse environment and are comfortable wearing multiple hats to achieve strong security outcomes across multiple organizations

Nice to Have

Experience with these specific technologies or similar alternatives is not required but helpful.

  • Experience maintaining or contributing to open-source projects
  • Experience with Terraform, AWS and GCP
  • Experience with the lowest level of networking, deciphering a tcpdump with ease

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We expect this position to be filled by 7/9/2024.

California Pay Range:
$153,500$255,800 USD
Colorado Pay Range:
$145,000$230,300 USD
Hawaii Pay Range:
$145,000$217,400 USD
New Jersey Pay Range:
$145,000$255,800 USD
New York Pay Range:
$145,000$255,800 USD
Washington Pay Range:
$145,000$255,800 USD

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4d

Executive Business Administrator, Engineering

GitLabRemote, North America
agileslackc++

GitLab is hiring a Remote Executive Business Administrator, Engineering

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

An overview of this role

Executive Business Administrators (EBAs) at GitLab toggle seamlessly between various systems including Google Workspace, Slack, Zoom, Navan, and GitLab to accomplish an array of tasks, while staying focused on prioritization and escalating urgent issues. 

EBAs at GitLab are self-driven, collaborative, and agile team members who are experienced in managing multiple priorities, juggling various responsibilities, and anticipating the executive’s needs. They are exceptionally organized, relentlessly resourceful, calm under pressure, and strategic multitaskers with a deep love of logistics and the ability to thrive in a dynamic start-up environment.

What you'll do 

  • Support and work closely with GitLab’s VP of Infrastructure and Senior Director of Engineering
  • Own and proactively manage a complex, changing, high-volume calendar across multiple time zones and travel schedules; ensure VP + Sr Dir are prepared for every meeting 
  • Make recommendations for the Executive in regard to their time management, prioritization, delegation and organization
  • Seamlessly coordinate domestic and international travel including air and ground transportation, hotel reservations, security, visas and other travel documentation for team on-sites. Accompanying the Executive when necessary.
  • Run cadence of weekly staff meetings and other important meetings, including planning agenda, organization, and follow-up on action items, while infusing our company values throughout
  • Plan events such as team off-sites, team building activities and company kick-offs as needed
  • Draft external communications on behalf of VP + Sr Dir with high level external stakeholders
  • Support recruiting process oh behalf of leaders including booking interviews, liaising between the hiring team and coordinate onboarding of new hires
  • Compile receipts to submit timely and accurate expense reports on a monthly basis
  • Provide coverage for other EBAs 
  • Run and lead special projects upon request
  • Must be able to work flexible hours to support international business meetings and some travel is required in most roles
  • Other duties as assigned in support of the business (ad hoc tasks)
  • Contribute to the broader EBA community by sharing learnings, resources, and supporting EBA team camaraderie

 

What you'll bring 

  • Previous administrative experience supporting Engineering  leaders in a dynamic, fast paced environment
  • Bachelor’s Degree preferred. High school diploma or general education degree (GED) required
  • Self-starter who can operate independently and move quickly from one task to another; creative problem solver, seeks “win-win” solutions; energized by challenges with superb attention to detail
  • Extensive technical skills with Google Workspace, Zoom, Slack and Navan among other tools and processes such as purchase orders 
  • Demonstrated Leadership mindset in prior roles—ability to influence culture/environment around them
  • Proven leadership skills and demonstrates “one team” mindset; able to partner with other EBAs and work well across GitLab
  • Experience with event planning and coordination to include support for large meetings, off-sites and company events
  • Detailed and goal-oriented planner; possesses the ability to appropriately prioritize business needs and handle multiple tasks in a fast-paced environment
  • Approachable and effective communicator across various communication channels and with all levels of the organization
  • Demonstrated ability to adopt technical tools quickly (i.e. terminal, text editor)
  • Experience in a start-up environment preferred
  • Experience working remotely preferred
  • A passion for GitLab, and ability to learn and use GitLab
  • A sincere willingness to help out

How GitLab will support you



The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on ourbenefitsandequity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington pay range
$75,600$162,000 USD

Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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4d

Guest Experience Manager

VAWAABrooklyn, NY Remote
B2CDesignslack

VAWAA is hiring a Remote Guest Experience Manager

The Guest Experience Manager role is an opportunity for an entrepreneurial people person to help deliver the best end-to-end experience to VAWAAs guests worldwide.

You will be part of the core team at VAWAA.com(Vacation With An Artist) building the first global marketplace to book apprenticeships with master artists & makers around the world – the fingerprints of humanity and agents of change.

Your work to bring delight to customers and turn them into evangelists will be at the center of the VAWAA experience. It will reach a global community of people driven by passion and purpose across 45+ countries.

You'll be joining an early stage startup founding team, led by a purpose driven founder, at a major inflection point in the growth of the company. We've won the prestigious Webby Award for Best in Travel, have 98% 5-star guest ratings and been featured in New York Times, Guardian, WSJ, National Geographic, Vogue, Conde Nast, Travel & Leisure, Artsy and many arts and design publications.

What we're looking for

  • 2+ years experience in B2C digital customer service role at an early stage / fast growing startup.
  • Experience working with customer service and CRM tools like Customer.io, Streak, Helpscout, Hubspot etc.
  • Extensive international solo travel experience.
  • Creative problem solving skills to support guests through international trip planning and logistics, decision making, personalization of the VAWAA experience, budget etc. via various digital channels.
  • Persuasion skills to uncover objections and convert a guest from NO/ MAY BE to a YES and help them make their dreams come true.
  • Strong operations mindset with experience in setting up automations, processes and operational efficiencies required to scale.
  • Knowledge of global arts, design, crafts and culture.
  • Excellent verbal and written communication skills for English and non-native English speakers.
  • You're ultra detail oriented, organized and can multitask like a boss - nothing gets past you.
  • A strong independent work ethic. You strive for excellence and take pride in your work.
  • You're naturally positive and a people person - we love making others happy.
  • Company is running 7 days/wk and customer inquiries drive the business, so a willingness to cover when needed and commitment to delivering timely responses is required.

    What you'll do

    • Understand the VAWAA community, build relationships and create long term loyal customers.
    • Manage all aspects of the customer booking journey, from managing inbound sales, to bookings all the way to post experience.
    • Exceed and provide a delightful customer experience for all bookings. (We’re talking 20 on a scale of 1-10).
    • Help customers through their travel decision process, providing personalized recommendations and follow ups.
    • Accurately process, confirm and manage all customer bookings.
    • Manage booking payments, refunds, rescheduling, cancellations, promo codes, gift cards.
    • Manage customer and booking related communication with artists.
    • Encourage & manage post-experience feedback, photos, and reviews.
    • Identify opportunities to upsell.
    • Generate loyal repeat customers and referrals.
    • Work with the Marketing Manager to share customer stories.
    • Monitor metrics, provide customer feedback and translate learnings with actionable recos to VAWAA team.
    • Optimize booking flow to reduce friction and scale operations.
    • Work with team to scale human & personalized aspects of customer interaction.
    • Work efficiently with the tools we use daily to work: Slack, Streak, Customer.io, Google Documents, Trello, Mailchimp etc.


    What you can expect

    • We are here on a mission to lead the way for best experiences in our category. We will grow with urgency, but thoughtfully.
    • You will be part of the core team that shapes VAWAAs future.
    • We have a strong culture of curiosity, creative thinking, ALWAYS learning and being our best self. It allows us to deliver excellence and dedication.
    • Our founder has a heart forward, purpose-driven leadership style. We make everyone feel loved, welcome and safe.
    • We take ownership at all levels by leading with truth, optimism, tenacity & courage. We do not make excuses.
    • Health and dental benefits.
    • Working at VAWAA means one VAWAA experience every year - on us, plus swag.
    • You will enjoy an immediate global community of master artists/ makers and fascinating people from a variety of creative backgrounds.
    • Salary range based on experience and circumstances is 55K-65K and stock options. For candidates with significant experience, we can discuss additional equity compensation.


    We are based in New York, but open to remote applications from within the US.

    Tip: Cover Letters that include a link to a short 5 min video explaining why you are the best person for this role will be given preference.

    --------

    As a Equal Opportunity Employer, VAWAA will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

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    Remote is hiring a Remote Senior Customer Implementation Specialist - (Greece/Cyprus/Bulgaria)

    About Remote

    Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

    Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

    All of our positions are fully remote. You do not have to relocate to join us!

    What this job can offer you

    This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Senior Implementation Specialist, joining our Global Payroll team. In your role, you will be implementing multiple new customers onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.

    You will be reporting to the Director of Global Payroll Implementation & Experience.

    What you bring

    • 8+ years of Global Payroll Experience.
    • 5+ years of Global Payroll Customer Implementation/On-Boarding experience with a payroll software.
    • Excellent & Proficient understanding of end-to-end payroll processes and compliance.
    • Work experience in South Eastern Europe regional payroll operations and statutory requirements for Greece, Cyprus and/or Bulgaria.
    • Excellent data management skills with high accuracy and attention to detail.
    • Experienced with on-boarding multiple large and complex customers with multiple stakeholders.
    • An analytical mindset with excellent problem-solving abilities.
    • Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
    • Team player with the ability to work independently and take own responsibility.
    • Customer-Care oriented mind set.
    • Is a productivity geek and will constantly think of ways to improve and speed up their work.
    • Proficient in using Google Sheet or Excel.
    • Ability to work within a MacBook Pro environment
    • You understand the need and idea to work largely asynchronously.
    • You write and speak fluent English.
    • It's not required to have experience working remotely, but is considered a plus.
    • Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack, Monday.com and Salesforce.
    • Not required but is considered a plus if you have working knowledge of Epsilon Net, Omegasoft and/or Paycon’s Soft1 payroll software.

    Key Responsibilities 

    • Serve as a primary point of contact for large customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
    • Analyze customers’ payroll needs and provide appropriate recommendations.
    • Lead and manage the implementation of new customers from the start of the relationship, including:
      • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity for large size customers with complex payroll requirements.
      • Configuration of Remote Global Payroll system on a customer by customer basis.
      • Coordination of parallel payroll runs and reconciliation.
      • Proficient in payroll tax reconciliation and adjustments with Year-To-Date historical records.
      • Verify payroll and tax set up is compliant with country specific government regulations.
      • Coordination and communication of payroll Go-Live.
      • Handing over an accurate payroll to our Remote Global Payroll Operations team.
    • Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner.
    • Establish and maintain positive customer working relationships, successfully contributing to high customer retention rates.
    • Provide support and training to new customers and new team members regarding Greece, Cyprus & Bulgaria payroll process and payroll compliance needs.
    • Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
    • Maintain confidentiality of all customer and employee information.
    • Mitigate risk through auditing of customer implementations by other team members.
    • Identify gaps and implement scalable solutions for maximum growth.
    • Help in the creation and maintenance of the process documentation.

    Practicals

    • You'll report to: Director of Global Payroll Implementation & Experience
    • Team: Global Payroll Experience - Global Payroll Implementations
    • Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; South Eastern European Countries
    • Start date: As soon as possible

    Remote Compensation Philosophy

    Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

    At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

    The base salary range for this full-time position is $30,250 USD to $102,050 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

    Application process

    1. Interview with recruiter
    2. Interview with team members (no managers present)
    3. Interview with future manager
    4. Prior employment verification check 

    #LI-DNP

    Benefits

    Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
    • work from anywhere
    • unlimited personal time off (minimum 4 weeks)
    • quarterly company-wide day off for self care
    • flexible working hours (we are async)
    • 16 weeks paid parental leave
    • mental health support services
    • stock options
    • learning budget
    • home office budget & IT equipment
    • budget for local in-person social events or co-working spaces

    How you’ll plan your day (and life)

    We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

    You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

    If that sounds like something you want, apply now!

    How to apply

    1. Please fill out the form below and upload your CV with a PDF format.
    2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
    3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

    We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

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    4d

    Principal, Strategic Communications

    Community SolutionsAtlanta, GA Remote
    salesforceslack

    Community Solutions is hiring a Remote Principal, Strategic Communications

    Please note that we are accepting applications on a rolling basis, with preference given to applicants who apply by May 22, 2024.
    We kindly ask applicants not to contact Community Solutions employees for updates on this role.
    Additionally, we are not accepting candidate resumes from recruitment firms.

    Position Overview

    Homelessness can be made rare and brief. This is not an aspiration or a belief. It is a reality that communities are proving every day. Community Solutions aims to amplify this truth clearly, broadly and effectively toward a tipping point where this reality is widely understood and drives effective policy and practice nationally.

    The Strategic Communications team is responsible for:

    1. Harnessing the learning and stories of communities and leaders that are demonstrating the practices that reduce homelessness
    2. Lifting up bright spots and broadly sharing the examples of community progress
    3. Providing direct capacity and support to communities to leverage communications as a tool to create buy-in for their local efforts to reduce homelessness
    4. Developing and distributing open source communications content and tools for any community to use to amplify the message that homelessness is solvable

    As an organization, we support a diverse movement of more than 100 communities across the country, of all sizes and geographical and political contexts. We know that homelessness is solvable everywhere, and it is our job to 1) help communities leverage communications to reduce homelessness all the way to “functional zero,” where homelessness is measurably rare and brief, and 2) create a new set of expectations across the country that inspires measurable reductions in homelessness.

    We harness communications to change expectations, behaviors, and conditions that can create a new normal where homelessness is rare and brief, everywhere. We rigorously measure success across four critical lanes of work:

    • Communities can leverage communications to accelerate their own progress toward functional zero homelessness.Everything we do stems from our work with communities. We bring our knowledge as communications professionals to provide strategic capacity, support, and resources to help local leaders harness the power of communications to make homelessness rare and brief. We measure success by looking at platform-specific measures, as well as qualitative feedback from our community partners.
    • Reducing homelessness — and proof that it can be made rare and brief — is well documented and reaching key audiences.We capture the compelling and complex stories of what it takes to reduce homelessness, and proof that it is possible. We develop content that is tailored to support communities and partners in effectively communicating to key audiences. The success of these efforts is tracked with platform-specific measures across our owned channels, including email, social media, paid advertising, web, video, and partner content.
    • A widely observed discourse creates understanding and accountability for homelessness as a systems problem that can be resolved.By 2026, share of voice around the discourse on solving homelessness (on both social and earned media) will reflect an understanding that homelessness is a systems problem and can be made rare and brief (25%). Polling and other measures used to complement share of voice will also reflect a shift to solutions-focused action and evident progress in reducing homelessness.
    • Key audiences take actions and influence peers to create accountability for population-level outcomes.Our communications efforts are intended to drive behavior change. We work to ensure that a critical mass of influential opinion leaders and priority publications create accountability for population-level outcomes and reinforce the understanding that homelessness can be made rare and brief. We develop guidance and examples of key actions different groups can take to help communities achieve that.

    The Principal of Strategic Communications is a critical leader at Community Solutions, responsible for overseeing communications, which encompasses team operations, strategy development and alignment, execution on the strategic plan aims, coordination with other Community Solutions teams and critical initiatives, as well as internal communications. The Principal will work closely with the Chief of Strategic Affairs, President, communications, policy, partnerships, program, operations and finance teams to advance organizational strategic plan aims. The Principal will work with other team leaders across the organization and external collaborators to advance the movement to make homelessness rare and brief. In addition to this affirmative communications work, the Principal will lead strategies to prevent and mitigate crises and step into emerging and responsive opportunities. The Principal will also support internal communications.

    The Principal will report to the Chief of Strategic Affairs, serve on the organization's Leadership Team and interact with the Community Solutions Board of Directors.

    Defining Success for this Position

    • Healthy team culture and environment.The Principal will foster an environment that reflects our organizational values and the non-partisan nature of homelessness. This includes a healthy, effective, results-driven, and supportive team environment with regular feedback loops.
    • Strategies and accountability mechanisms that support results.The Principal will ensure that every member of the Communications team has clarity on their roles and expectations related to the organization’s strategic plan and take ownership for driving progress against it.
    • Data and learning that fuels progress.Our progress is driven by how quickly we can learn. To that end, the Principal will champion a rigorous, data-driven approach across the team that is grounded in continuous improvement, which includes weekly reporting, the facilitation of after-action reviews; and constantly modeling an approach that embraces failing forward and learning.
    • Strategic coordination and collaboration.Members within the team should work together seamlessly to build upon and support each other’s work and expertise. The Principal will continuously identify and facilitate opportunities for meaningful collaboration with teams across Community Solutions to advance progress toward organizational strategic aims.
    • Organizational leadership.The Principal will serve as an operational and thought partner to members of the Executive and Leadership teams, responding to both internal and external needs for communications leadership and support. The Principal will have a dotted-line relationship with the President on internal communications matters.
    • Effective change management and communication with staff and stakeholders.The Principal will ensure that changes are effectively communicated to internal and external stakeholders and that feedback loops are in place to identify areas of misunderstanding or improvement. The Principal will serve as a partner in leveraging communications — affirmatively and reactively, externally and internally — to anticipate, mitigate, and prevent crises.

    Essential Duties and Responsibilities

    Strategy and accountability for results

    • Have a hands-on leadership approach; roll up the sleeves and help get the work done
    • Be an outstanding writer and editor who can generate critical thought leadership and strategic documents, and know how ‘great’ content should be created from first-hand experience
    • Ensure that the team’s efforts are aligned with the strategic plan
    • Work with team to set annual and six-month aims and measures, and regular processes for ensuring progress against them
    • Identify opportunities and support team members to improve execution and strategy
    • Assure coordination of communications within cross-organizational efforts
    • Establish and adapt core messaging in line with organizational learning
    • Assure clarity and consistency of Community Solutions’ messaging and materials
    • Oversee and hold accountable team members for messaging alignment and quality assurance across organizational channels (which includes, but is not limited to, earned, social, digital, and shared media)
    • Encourage and facilitate continuous improvement and learning, which includes action reviews around key moments

    Strengthening the movement

    • Support and foster partnership and collaboration with communities in Built for Zero to 1) inform the broader communications strategy, 2) provide community-level support on communications strategy and 3) provide communications content and training resources and support for social media and other campaigns
    • Produce critical content to advance Community Solutions’ work and policy goals, including an annual impact report, quarterly data reports and management of Community Solutions’ website
    • Support community partners in engaging influential allies and developing messages for targeted and general audiences to build non partisan support for practice and policy changes that reduce homelessness, including creating robust open-source content and effective distribution plans
    • Harness relationships across our network — which includes the organization’s funding and strategic partners and others working to end homelessness — to advance key messages and amplify our communications to strengthen collective progress toward the tipping point

    Team culture and environment

    • Manage regular feedback loops to maintain a positive, equitable, healthy working environment
    • Model strong strategic writing and content creation, lead the team in excellence in this area
    • Model organizational values and foster an environment that celebrates achievements, appreciates diversity and the embodiment of those values by team members
    • Model key behaviors for learning and progress, like taking ownership, providing and receiving direct feedback, being curious, and acting in good faith

    Effective change management and internal communication

    • Support the communication of internal developments and changes

    Organizational and operational leadership

    • Serve as a member of the organization’s Leadership Team
    • Provide leadership on internal and external matters requiring communications expertise and ownership
    • Oversee organizational brand and reputation and prevent, anticipate, and mitigate crises
    • Serve as an operational and thought partner to the Chief of Strategic Affairs and President
    • Supervise managers on the communications team
    • Oversee the team’s budget

    Professional Experience and Qualifications

    • 5-10 years of high-performance writing and editing with published proof
    • 5-6 years leading communications teams with proven results - preferably in whole or in part for a network or membership organization and/or broad-based campaign with results to show for it
    • Strong team and project portfolio management skills, as evidenced by leading teams and projects to successful and measurable completion
    • Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution
    • Experience communicating about, or driving campaigns related to complex issues
    • Marketing and research experience a plus
    • Strong background in analyzing and applying data and learning
    • Extremely organized and attentive to detail
    • High degree of professionalism and outstanding judgment in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, donors, and people with lived experience of homelessness
    • Ability to prioritize and complete a high volume of tasks with limited guidance
    • Passion for supporting efforts to end homelessness or other complex social problems

    Relevant work experience is required to apply for this role. A college degree may be helpful but is not required. If you think you have the right experience, but are worried we might not ‘get it,’ you could be right! Please use your resume and cover letter to help us understand your experience and why you’re qualified for this role.

    Software/Apps Used

    • Google Business Apps
    • Microsoft Office Apps
    • Zoom
    • Salesforce
    • Adobe
    • Slack
    • Asana

    Salary Range

    This position is grant-funded for two years with potential for renewal.
    CS offers competitive salaries and benefits packages for every position. The salary range for this position is between $118,045 - $153,059. The actual salary is commensurate with the candidate's experience.

    Work Environment

    This position is fully remote and can be located anywhere in the continental United States. Community Solutions has office space in New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.

    Up to 15% travel will be required to attend company retreats and events, essential policy meetings, media events and/or other training and convenings

    Diversity and Inclusion

    We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.

    COVID-19 Vaccination Mandate

    COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions. Vaccination information is completely confidential between the staff member and HR.

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    4d

    Proposal Coordinator

    4 years of experience2 years of experienceBachelor's degreesalesforceslackc++

    Corner Alliance is hiring a Remote Proposal Coordinator

    Proposal Coordinator - Corner Alliance - Career PageSee more jobs at Corner Alliance

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    The Outreach Team is hiring a Remote New York Political Campaign Project Director

    New York Political Campaign Project Director - The Outreach Team - Career Page

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    6d

    Bilingual MTM Medical Assistant

    mobileslackc++

    Vesta Healthcare is hiring a Remote Bilingual MTM Medical Assistant

    Nice to meet you, we’re Vesta Healthcare.
    Vesta Healthcare is a specialized medical group focused today on aging adults with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center. 

    Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others' needs ahead of her own, keeping the hearth warm so the home and family can function.

    We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

    We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

    The ideal teammate would be…
    A customer focused individual who is responsible for assisting the team in coordinating the care of members enrolled in Medicare's chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Medical Assistant will collaborate with the supervising provider and staff to conduct outreach, assessment and service planning to coordinate care for the CCM patients.

    The ideal teammate would be able to:

    • Conduct patient interviews and create accurate, comprehensive medication lists
    • Coordinate clinical service visits between pharmacists and members and/or caretakers
    • Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
    • Coordinate care for members of the program
    • Enter data within operating dashboards, reporting and workflow platforms 
    • Ensure call resolution by discussing purpose of call, effectively address all concerns, and escalate calls as necessary according to protocol
    • Manage challenging member and/or caretaker situations and be able to respond promptly to member needs and service requests
    • Embrace a continuous quality improvement approach by proactively identifying areas of improvement and communicating those ideas to the clinical services team
    • Participate in other activities as assigned 

    Would you describe yourself as someone who has:

    • A current Medical Assistant (CMA) certification (required)
    • Fluency in English and Spanish, Russian or Cantonese/Mandarin (writing, reading and speaking) (required)
    • At least two years of experience as a medical assistant with at least 1 year experience as a medication reconciliation medical assistant (required)
    • The ability to work Monday - Friday, 9:00 am - 6:00 pm EST and rotating holiday shifts (required)
    • Knowledge and understanding of chronic care management processes (required)
    • Comfort using technology like Google Workspace, multiple EMRs, Slack (required)
    • Worked with multiple platforms to provide a seamless experience for the patient (required)
    • The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection (required)
    • A positive attitude and genuinely enjoys talking to patients
    • Demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
    • The ability to perform duties as assigned or requested

    In addition to amazing teammates, we also offer:

    • Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
    • Paid vacation
    • Paid Sick/personal days
    • ~12 paid holidays
    • One time reimbursement to set up your home office
    • Monthly reimbursement for internet or other home office expenses
    • Monthly gym reimbursement to be used for gyms, online classes, etc
    • Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
    • Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
    • Pre-tax Flex Spending/Dependent Care/Transit accounts
    • 401k with match

    Pay rate is $22-23 hourly. (The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

    If yes, then we look forward to speaking to you!

    Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

    At Vesta, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
    If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email.  You might see things from a similar domain address, but with a slight misspelling, for example.  We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation. 

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    6d

    3D Animator - Part-Time Freelancer

    Sago MiniRemote
    3 years of experienceDesignfreelanceslack

    Sago Mini is hiring a Remote 3D Animator - Part-Time Freelancer

    3D Animator - Part-Time Freelancer - Sago Mini - Career Page
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  • 7d

    Asia Communications Manager

    350 OrgRemote in 1 of 26 countries 350.org works
    salesforceslackPHP

    350 Org is hiring a Remote Asia Communications Manager

    350.org is seeking a passionate Asia Communications Manager to champion their message on climate solutions. This role will involve crafting compelling communication strategies, leading creative campaign development, and amplifying the voices of the Regional team. The successful candidate will also be instrumental in aligning communication efforts with key Global and Regional media outlets, digital and social media initiatives, and funding opportunities, ensuring maximum impact

    About 350.org 

    350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyze transformation around the world. The values that guide and drive our work are listed here. 

    350.org is an equal-opportunity employer.350.org strives to be an inclusive and collaborative group ofpeople who bring a variety of approaches to the work we do. We’re committed to the principles ofjustice, and we try to build a safe workplace where everyone is treated fairly and enjoys workingtogether. We value new perspectives, ideas of all sorts, and different ways of working. Diverseperspectives and experiences improve the way 350.org carries out our work – including what wedecide to work on and how creatively/effectively we do that. We do our best to make staff positionsaccessible to all potential team members, regardless of race, national origin, ethnicity, age, disability,assigned gender, gender expression or identity, sexual orientation or identity, religion or creed,veteran status, marital or parental status, and genetic information. We also strive to include teammembers in communities most impacted by climate change or impacted by other kinds ofenvironmental, social, and economic injustice. 

    About the role 

    The Communications Manager plays an integral role in bringing 350’s mission and vision further to life. Reporting to the Asia Regional Director, you’ll provide strategic communications leadership and set our communications strategy to increase visibility and raise awareness of the organization, engage target audiences to catalyze action and ensure just transition energy remains a priority and visible in Asia and the Pacific.Working closely in collaboration with colleagues across the organization and partners, you will lead all communications needs and issues and drive communications best practices across the organization. This includes brainstorming with digital colleagues on social media content, leading media queries in the Region, representing Asia in global calls, and coordinating with campaign and country teams on regional campaign priorities.

    Key Responsibilities

    • Develop and implement strategic media and digital regional communications plans for specific campaigns and events.
    • Lead on developing a regional traditional and new media communications strategy for the whole Asia country team/organization and overall responsible for the successful implementation of the plan. 
    • Build and maintain a strong network of contacts with international journalists as well as identify and build key international partnerships within the Region.
    • Oversee the development of media materials such as press releases, media packages, as well as multimedia materials where possible/relevant.
    • Support the team to monitor media, identify digital and media opportunities and engage with issues relevant to 350.org’s work and broader context.
    • Potentially line manage members of the communications leadership team and oversee short-term communications contractors. 
    • Identify relevant media and influencer contacts, cultivate relationships with them, and further develop and maintain media contacts lists.
    • Support and represent 350.org’s overall mission in public venues or other networks to strengthen climate change communications.
    • Collaborate departmentally and interdepartmentally to develop alignment between 350.org’s global and regional communications. 
    • Support with risk mitigation media work and media strategy on reputational risk issues, in alignment with the Regional Office – including drafting appropriate media lines, as necessary, and coordinating our response to global media colleagues, as needed.

    Required Qualifications 

    • At least six (6) years of relevant professional communications experience working on issues related to climate change, justice and equity in a regional non-profit organization. 
    • Proven relationship-building skills to build and maintain a strong network of journalist contacts, as well as with colleagues across 350.
    • Ability to identify and maintain relevant media contacts across Asia, including but not limited to South Asia, Japan, Indonesia, and the Philippines. 
    • An initiative-taking, proactive, inspiring attitude with the ability to prioritise an unpredictable workload and solve problems quickly with limited support.
    • Willingness to be available during non-traditional hours as needed to ensure results.
    • Strong track record of effective remote line management and remote team building.
    • Excellent English and additional Asian languages would be a big plus. 

    Desired, but not required, skills and experiences (We expect a successful applicant to have at least 2 to 3 of these): 

    • Experience developing and running communications training for groups of staff, local groups and volunteers. 
    • Experience collaborating with diverse constituencies (labour, vulnerable groups, displaced communities). 
    • Ability to manage people and resolve conflicts.
    • Experience working and living in multiple countries in Asia.
    • Network of existing contacts and ability to strengthen campaigning relationships with organisations and researchers advocating for climate solutions/ just transition to renewable energy, preferably in Asia. 
    • Proficiency in Meltwater, Salesforce, Airtable, Google Suite, Slack, and Zoom or similar systems. 

    We are looking for someone comfortable working both independently and in teams, highly responsive, and able to lead initiatives as well as take direction from others.

    Position Type: Full time

    Application Deadline:Although we hope to begin interviews during the week of May 13, this job is open until filled, or the hiring manager determines that they can no longer accept applications. 

    Start Date: Ideally mid July 

    Compensation:Salary tier 2.3 and the salary is: Japan: 9,606,605 JPY, Indonesia: 458,107,472 IDR, Taiwan: 1,429,418 TWD, Singapore: 81,693 SGD, Philippines: 1,679,420 PHP

    Location:Remote, within the countries 350.org currently operates. Current countries are:  Indonesia, Japan, Philippines, Taiwan, Singapore 

    Applicants must have the legal authorization to work for any employer in their country of residence. We are unable to sponsor or take over the sponsorship of an employment visa at this time.

    --

    If you have suggestions for us on how to do this better, we value your input and stronglyencourage you to write to us atjobs@350.orgwith the subject line ‘Hiring Feedback’.

    Apply for this job

    8d

    Technical Account Manager

    SecurityScorecardRemote (United States)
    Bachelor's degreesalesforceslackc++

    SecurityScorecard is hiring a Remote Technical Account Manager

    About SecurityScorecard:

    SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

    Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Evolution Equity Partners, Sequoia Capital, GV and Riverwood Capital. 

    About the Role

    As a Technical Account Manager at SecurityScorecard, you will serve as a trusted advisor to our clients, ensuring they derive maximum value from our platform and services. You will be responsible for managing the technical aspects of client relationships, understanding their unique business requirements, and providing tailored solutions to address their cybersecurity challenges.

    The Ideal candidate 

    Key Responsibilities

    • Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives.
    • Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows.
    • Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements.
    • Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner.
    • Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement.
    • Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support.
    • Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture.
    • Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients.
    • Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients.
    • Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services.

    Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • 5+ years of experience in a technical account management or customer success role within the cybersecurity industry.
    • Strong understanding of cybersecurity concepts, technologies, and best practices.
    • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders.
    • Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines.
    • Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom).
    • Highly organized, detail-oriented, and customer-focused mindset.
    • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
    • Certifications such as CISSP, CISM, or CISA are a plus.

    Benefits:

    Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

    The estimated salary range for this position is $110,000-140,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

    SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

    We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

    Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

    SecurityScorecard does not accept unsolicited resumes from employment agencies. 

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