Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Accounting and Legal Practice Management software. We are a fast-growing, dynamic business with a global customer base and team. We are expanding our sales team to drive our business growth in the Emerging Firm Legal market. We are currently looking for a rockstar Account Executive to join the team. 

Based in the United States, but also with the ability to work remotely, you will have proven SaaS software sales experience in the Legal Industry. In this opportunity, you will grow the Actionstep Emerging Market customer base in an underserved market of over 400K smaller law firms across the US. As someone who is self-motivated and results orientated, you will generate new customer opportunities through effective prospecting, delivery of outbound activities, solutioning, funnel management, forecasting and closing sales. This is a fantastic chance to make an impact at a successful cloud-based, technology organization. 

What you will be doing 

• Prospect and develop relationships in key customer groups and regions to generate sales opportunities and grow the customer base with firms 10 employees and under.  

• Review, qualify and close all inbound leads with a view to maximizing target successes.  

• Perform outbound sales activities that build the Actionstep sales pipeline and generates new customer leads. 

• Lead and deliver effective demonstrations of the Actionstep to prospective customers. 

• Nurture and leverage business from new and established customer relationships, associations, and network groups. 

• Work collaboratively with Marketing, Product, and in-region Customer Growth team members to bring market insights and marketing ideas to assist in the execution of a sales strategy.  

• Proactively seeking out networking opportunities, participation in industry events, webinars, and user groups to develop personal and Actionstep profile in the market. 

• Further, develop and grow your sales technique with the support and sponsorship of your sales leadership. 

About Actionstep 

Actionstep is an award-winning, SaaS tech company, whose mission is to deliver the world’s most advanced Legal Practice Management solution. We help our clients build thriving legal practices by creating awesome user experiences that lawyers love. We have teams of highly talented people across New Zealand, Australia, the UK, and the USA working to delight thousands of lawyers worldwide who are running highly successful legal practices. 

What you need to know and what will make you successful… 

• 3+ years SaaS sales experience 

• Experience in Legal Tech 

• Exposure to and knowledge of the legal accounting practices & technology platforms 

• Proven experience presenting and leading product demo’s 

• A strong communicator that builds rapport, listens well, and adapts style and approach to suit 

• Ability to work in a fast-paced environment  

• Has the ability to research, identify, qualify, drive and close opportunities 

• Able to work autonomously yet contribute effectively as a team player 

We have a fantastic and inspirational working environment! 

• Flexible working 

• Wear what you like to work. 

• Take your birthday off. 

• Frequent team building events. 

• Outstanding offices in great locations. 

• Fantastic training and development opportunities. 

• $75,000 to 95,000 base salary + aggressive commissions 

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Actionstep believes that lawyers and their staff provide a critical service to our society. We strive to build the most powerful and effective software for law firms around the world to manage their practices and thrive. We endeavour to grow our business with the same integrity, creativity, and perseverance as we constantly invest in our product.   

JOB DESCRIPTION 

This role is part of the Partnerships Team, whose mission is to increase the value we provide our Customers through strategic partnerships with trusted and experienced Partners. The Partner Account Manager (PAM) is responsible for working to help attract and build an industry leading partner ecosystem. Internally, the PAM will help manage multiple Actionstep partner relationships and acts as the champion for our Partners at Actionstep. This role spans all internal Actionstep departments (sales, product, customer, legal, marketing, and ops) to scale and enhance the reach of each of our partnerships. Externally, the PAM serves as the champion for our Partner ecosystem and is responsible for developing and managing relationships, as well as driving growth across all facets of our Partnerships. 

Overall: 

• Manage and own the overall relationship between Actionstep and our Partners 

• Establish deep personal relationships with our Partners 

• Drive onboarding, training, certification, enablement and ongoing education for Partners  

• Represent the Partner point of view internally at Actionstep 

• Represent the Actionstep point of view external with our Partners 

• Develop annual account planning sessions to cover all facets of our Partnerships (sales, services, marketing, product) 

• Plan and execute monthly Partner meetings focused on continuous Partner collaboration, improvement, and development 

• Drive and own all Partnerships documentation for Partners 

Sales: 

• Collaborate with Partner to develop new pipeline and close new business 

• Collaborate with Sales and Customer Success to manage pipeline, and ensure project timeframes and project costs are established in line with Actionstep best practices 

• Collaborate with sales and teams to ensure accurate scoping, resourcing and estimations during the pre-sales process 

Marketing: 

• Work with Litify marketing team to lead and drive Partner marketing plan and strategy 

• Assist with coordination of Partner marketing activities (events, conferences, webinars, sponsorships, white papers, etc.) 

• Ensure adoption and engagement of Litify’s Partner Community with Partners 

Required: 

• Bachelor's degree 

• 3+ years of relationship management, legal or consulting experience 

• Ability to cultivate deep relationships and establish rapport with Partner stakeholders 

• Team player with personable presence and ability to collaborate across all departments 

• Strong relationship management and conflict resolution skills 

• Excellent written, verbal, and oral communication with experience making presentations to key stakeholders 

• Willingness to travel to industry locations, events, conferences, and client meetings as needed for Partners  

Desired: 

• Legal industry knowledge and experience 

• SaaS Services Consulting experience 

Expected Travel: 

• 10-25% 

We offer a fantastic and inspirational working environment!

· Flexible working

· We are a team, we trust each other and we believe our best work happens when life and work is in good balance

· Wear what you like to work

· Take your birthday off

· Socials and team building events, remote and in person

· Relaxed and friendly team

· Fantastic training and development opportunities

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We think Lawyers are Awesome. We have deep respect for what lawyers do. Lawyers impact every milestone in our lives and businesses. It benefits everyone when lawyers have the freedom and tools to do their best work for their clients – to be awesome. Actionstep exists to help Lawyers be awesome.

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software.  We are a fast growing, dynamic business with a global customer base of more the 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand.   

THE PURPOSE OF YOUR ROLE

The Senior Product Manager for Integrations will deliver roadmap initiatives that will bring products all the way from concept to launch and into lifecycle management.  This role will play an integral part in the organisation to manage and maintain overall user experience using applied design thinking, agile and lean practices.

The Senior Product Manager for Integrations will maintain assigned products, manage ongoing product planning, requirements, development of new features, functionality and integrations.  The role is ultimately tasked with the delivery of unique value-based products based on customer insights.

The Senior Product Manager for Integrations will also take responsibility for the creation of a product vision and strategy, product governance and senior stakeholder communication.

WHAT YOU WILL BE DOING

In this role, you will be accountable to…

§  Develop and execute the product vision and strategy for integrations with partners and third-party services.

§  Conduct customer discovery for API and integration solutions to identify user needs and inform product development.

§  Collaborate with engineering, design, and partner teams to design and launch APIs and integrations that meet customer needs.

§  Monitor and analyze user engagement and satisfaction with integrations to drive continuous improvement.

§  Engage with partners to foster collaboration and identify new integration opportunities.

§  Perform any other duties within the scope of the key responsibilities as directed

Relationship Management:

§  Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.

§  Attend and proactively contribute to customer, partner and internal meetings with the view to add value in a constructive manner.

Professional Development:

§  Actively looking to build own career through delivery of self and assisted professional development initiatives.

§  Being a thought leader both within Actionstep but also in the wider industry.

§  Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.

Continuous Improvement:

§  Proactive in identifying and participating in the continuous improvement of processes and procedures within the Product Development organization.

§  Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Health & Safety:

§  Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities:

§  Undertaking any other reasonable duties as required

Essential:

·       5+ years of experience in product management, specifically with APIs or integrations.

·       Strong analytical skills and experience in using data to inform product decisions.

·       Strong technical skills; experience in the legal industry is a bonus.

·       Proficient in collaborating effectively in a remote work environment, with occasional travel to meet the team.

·       Empathy for users and a passion for developing products that deliver exceptional value and delight users.

Specifications:

·       Strong collaboration skills, able build trust and negotiate with senior teams across functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that delight our global customers

·       Ability to influence multiple stakeholders without direct authority

·       Demonstrated relationship development with the ability to work effectively both independently and within a cross-functional teams

·       Excellent written and verbal interpersonal and communication skills with internal and external audiences at various levels and functions

·       “Can do” attitude of empowerment to take 100% responsibility for achieving our mission

·       Appreciative of direct communication as both an active communicator and eager listener

Personal Skills, Attributes & Behavioural Competencies:

§  Ability to work in both team and individual capacities.

§  Ability to manage multiple streams of work effectively.

§  Ability to manage your daily workload through best practicetime management techniques.

§  Great communication and interpersonal skills.

§  Passionate about teamwork and collaboration.

WHO YOU WILL WORK WITH

Reports To:

§  Director of Product Management

We offer a fantastic and inspirational working environment!

· Flexible working

· We are a team, we trust each other and we believe our best work happens when life and work is in good balance

· Wear what you like to work

· Take your birthday off

· Socials and team building events, remote and in person

· Relaxed and friendly team

· Fantastic training and development opportunities

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Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software.  We are a fast growing, dynamic business with a global customer base and team.  With Team members in Auckland, the United Kingdom, United States, Canada and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Are you passionate about technology and love working with people? Do you thrive on solving complex problems and enjoy showcasing cutting-edge software solutions? If so, we have an exciting opportunity for you! We are looking for a highly motivated and experienced Solutions Engineer to join our vibrant Sales Team.  

As a Solutions Engineer at Actionstep, you will play a critical role in supporting our sales team and driving our growth. You will be responsible for conducting product demonstrations, addressing technical inquiries, and ensuring our clients understand the value of our solutions. Your technical expertise and excellent communication skills will be key in showcasing how Actionstep can meet the unique needs of our clients.

If you are a motivated and technically skilled professional looking to join a forward-thinking company, we would love to hear from you!

What You Will Do:

• Develop a deep understanding of Actionstep’s product offerings and stay updated on industry trends.
• Collaborate with the product development team to stay informed about upcoming features and enhancements.
• Conduct product demonstrations and technical presentations to showcase Actionstep’s solutions.
• Partner with the sales representatives to understand customer requirements and align Actionstep’s solutions with their needs.
• Provide pre-sales technical support, addressing prospect inquiries and concerns.
• Collaborate with sales representatives to prepare and deliver compelling proposals and technical documentation.
• Act as a trusted advisor, offering technical guidance and expertise to customers throughout the sales cycle.
• Conduct training sessions for sales teams to ensure they are equipped with the technical knowledge to effectively sell Actionstep’s solutions.
• Develop and maintain sales collateral, including technical documentation, case studies, and solution briefs.

Who You Are:

Excellent Communicator: You are comfortable communicating with customers and internal teams and saying no when you need to.  

Relationship Builder: You have strong skills in cultivating and maintaining relationships with customers by being personable, empathetic, and able to understand customers' needs.

Curiosity and Eagerness to Learn:  You have an inherent curiosity about technology and a passion for continuous learning staying updated with the latest industry trends and product knowledge.

Problem Solver:   You are proactive and resourceful in resolving issues.

Technically Confident:  You have confidence in your technical abilities and the capacity to learn new technologies quickly.

What you need to know and what will make you successful!

Essential:

• Bachelor’s degree or equivalent in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Proven experience in a sales engineering or technical pre-sales role within the technology industry.
• Excellent communication and presentation skills, with the ability to convey complex accounting concepts to both technical and non-technical audiences.
• Strong problem-solving skills and the ability to think strategically about business challenges.
• Willingness to travel for on-site customer engagements as needed.
• Comfortability working within Office 365.

Desirable:

• Experience in Salesforce.com.
• Exposure and knowledge of the legal industry. 

Other:

• Suitable National Criminal Check.

We offer a fantastic and inspirational working environment!

• Flexible working.
• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.
• Wear what you like to work.
• Take your birthday off.
• Friday afternoon socials and team building events, remote and in person.
• Relaxed and friendly team.
• Fantastic training and development opportunities.

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Actionstep is looking for an ambitious Product Marketing Specialist. Reporting to our Product Marketing Manager as part of our market strategy team, you will closely partner with our Marketing & Product Development teams throughout the product life cycle to understand and help communicate the functionality and value being delivered to customers. You will work crossfunctionally to plan and deliver new product launches. You will also collaborate more broadly with our Solution Consulting, Sales and Customer teams to deeply understand our application space, our competition and why our customers need & choose our solution. You will use this knowledge to inform new feature and product launch positioning, roll-out and successful adoption. This is an exciting product & feature launch focused role, spanning: assimilation of user research, roadmap asset communication, product launch planning, and cross-functional launch enablement.

List Major Responsibilities of This Position:

• Launch protocols: Support and iterate on our set of launch protocols for different launch types based on possible revenue impact, user breadth, value to users, etc.

• Launch planning: Create detailed cross-functional launch plans for new products and features. Communicate these in effective written and visual formats to secure buy-in from leadership and other key stakeholders.

• Launch enablement: Work to educate and support sales, partner and customer teams on product and feature functionality & value, using materials and briefing sessions to help the customer team expand customer use of Actionstep and help sales to close more deals and shorten sales cycles.

• Launch execution: Ensure marketing readiness for product/feature launch in line with product development schedules

• Positioning & value propositions: Develop new product / feature positioning and messaging based on clear understanding of the value and benefits of new functionality for different user types

• Content creation: Creation of high-quality content and visual assets to support stakeholder buy-in, product adoption and customer engagement (product / feature spec sheets, product blogs, product roadmap presentations), working with Content Marketing and Demand Gen team.

• Product / feature adoption: Measure product and feature adoption efforts, work with product team to identify and understand possible impediments to adoption and work with colleagues in marketing team to pivot messaging or tactics to improve adoption where necessary

• Competitor and buyer research: Competitor research, creation and maintenance of competitor battlecards, opportunity win-loss analysis. Assimilation of market research to understand the drivers of legaltech buying decisions and cycles.

• User research: Assimilating learnings from user research into our collective understanding of our product and feature functionality, use cases and value. Testing and validation of our ICP. Education and Training Require

This role is required to be in our LoDo Denver office two days a week.

• 3 years experience in a hands-on SaaS B2B Product Marketing role.

• Established track record of planning and executing on product launches and roll-out

• Ability to work effectively and independently without excessive oversight

• Excellent written and verbal communication.

• Strong project manager

• Motivated and resourceful self-starter

• Ability to partner with various teams and stakeholders to drive results.

• Highly analytical with a focus on metrics and outcomes.

We offer a fantastic and inspirational working environment!

· Flexible working.

· We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

· Wear what you like to work.

· Take your birthday off.

· Socials and team building events, remote and in person.

· Relaxed and friendly team.

· Fantastic training and development opportunities.

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Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. 

The Actionstep Engineering team contributes to developing, maintaining, and running Actionstep through the delivery of industry leading technology, operations, and analysis. Actionstep Engineering consists of squads of cross-discipline software engineers, analysts, and product experts who work collaboratively to enhance Actionstep software for our customers.  

THE PURPOSE OF YOUR ROLE 

Through working collaboratively with other technical talent, enhance Actionstep products and platforms via delivery of technical software development, ensuring that project deliverables meet and exceed requirements and help us to help make lawyers awesome.  

WHAT YOU WILL BE DOING 

In this role, you will be accountable for… 

Software Development: 

• Driving software development: Leading and coordinating software development efforts, ensuring alignment with business goals. 

• Producing, testing, and debugging code: Developing high-quality software, identifying, and executing tasks in the software development life cycle. 

• Providing technical guidance and mentorship: Supporting junior team members, sharing knowledge, and fostering continuous upskilling and growth in others. 

• Project management expertise: Driving projects forward, managing timelines, and ensuring successful delivery. 

 
Relationship Management: 

• Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive, and effective communication always. 

• Attending and proactively contributing to customer, partner, and internal meetings as necessary with the view to add value in a constructive manner. 

Professional Development: 

• Actively looking to build own career through delivery of self and assisted professional development initiatives. 

• Being a thought leader both within Actionstep but also in the wider industry.  

• Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required. 

Continuous Improvement: 

• Proactive in identifying and participating in the continuous improvement of processes and procedures within the ​Relevant Team​ department. 

• Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared. 

Health & Safety: 

• Assume responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required. 

Other Responsibilities: 

• Undertaking any other reasonable duties as required. 

Experience & Qualifications: 

Essential: 

• A relevant tertiary qualification, code academy qualification, or equivalent professional experience. 

• Demonstrated expertise and significant professional experience. 

• Understanding and experience working in a scrum environment. 

• Knowledge of either PHP, JavaScript, or other relevant languages. 

• Knowledge of Symfony, REACT, or other relevant frameworks and libraries. 

• Knowledge of databases (Postgres or equivalent). 

• Knowledge of the SDLC, including VCS such as Git, CI/CD workflows and patterns. 

• Knowledge of how to write and interpret unit, integration, and acceptance tests. 

Desirable: 

• Experience working on SaaS software. 

• Knowledge of the AWS environment. 

• Experience coaching and mentoring peers and junior engineers. 

Personal Skills, Attributes & Behavioural Competencies: 

• Ability to work in both team and individual capacities. 

• Ability to manage multiple streams of work effectively. 

• Ability to manage your daily workload through best practice time management techniques. 

• Great communication and interpersonal skills. 

• Passionate about teamwork and collaboration. 

• Ability to coach and grow people. 

 
WHO YOU WILL WORK WITH 

Reports To: 

• ​​Frontend Engineering Manager

INTERNAL RELATIONSHIPS 

• Engineering Team Members 

• Product Team Members 

HOW YOU KNOW YOU ARE SUCCESSFUL 

Quantitative Measures: 

Measurable and quantifiable metric used to evaluate your success and performance: 

Completion of Professional Development goals 

Completion of projects within allowed timeframes 

Benefits

• Medical, dental, life insurance options

• RRSP with company match
• Flexible working.
• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.
• Take your birthday off.
• Relaxed and friendly team

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