Description

• A key component of this role is to establish collaborative relationships with Patient Services Program Partners, Field Sales, and Healthcare Providers to support patient access. Additional responsibilities will include, but not necessarily limited to, the following:
• Partner with internal and external stakeholders to identify, anticipate and address patient and HCP access barriers; Implement updates/changes based on solutions generated to address barriers
• Educate HCPs on access solutions for core and launch products
• Collaborate with key team members such as Patient Services partners, Field Sales, and other internal stakeholders to serve as access and reimbursement expert for assigned geographies
• Build strong, trust-based relationships with HCPs, Field Sales, and Patient Services partners
• Create and maintain business plans to deliver effective geography-based updates to Field Sales 
• Monitor patient start trends in assigned geographies/plans, and collaborate with Field Sales and Patient Services partners to proactively address and mitigate challenges
• Maintain and grow knowledge of national, regional, local, and account market dynamics for payors and prescribers
• Grow the knowledge of hub and specialty distribution channels to understand current policies, potential future changes, and improve patient support needs
• Collaborate with internal departments such as marketing, market access, field sales, patient services, to support patient drug accessibility
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training 
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials 
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

• A minimum of a B.A/B.S. required; Advanced degree within business or healthcare preferred.
• 5-8 years of experience within public or private reimbursement services, healthcare operations, and/or sales. Other backgrounds with related experience in market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred.
• Extensive knowledge of medication access channels.
• Strong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a demonstrated expert understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
• Knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with GI or Nephrology products or providers preferred.
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally.
• Ability to master product information to effectively represent product access and information to customers.
• Ability to evaluate data and identify trends, barriers, and translate into actionable steps
• Excellent organizational and time management skills.
• Possesses integrity, work with honesty, accuracy, and attention to detail.
• Exemplary collaboration, interpersonal and listening skills.
• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy
• Knowledge of Microsoft product suite & CRM systems preferred.
• An understanding of the laws and regulations applicable to sales and marketing of pharmaceutical products to physicians and healthcare organizations not required, but preferred.
• Demonstrate strong drive, initiative, and willingness to work with a sense of urgency.
• Excellent written and verbal communication skills with the ability to translate and communicate technical/scientific concepts.
• High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues
• Highly organized with a strong attention to detail
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• This position reports to an Associate Director, Field Access Management
• This position is field based with partial remote home office responsibilities.
• This position may require up to 40-50% travel for customer visits, company meetings, conferences (dependent on area geography/size).

The anticipated annualized base pay range for this full-time position is $115,000-$155,000.  Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers.  Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity.  The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.

Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

Ardelyx is an equal opportunity employer.

Description

• A key component of this role is to establish collaborative relationships with Patient Services Program Partners, Field Sales, and Healthcare Providers to support patient access. Additional responsibilities will include, but not necessarily limited to, the following:
• Partner with internal and external stakeholders to identify, anticipate and address patient and HCP access barriers; Implement updates/changes based on solutions generated to address barriers
• Educate HCPs on access solutions for core and launch products
• Collaborate with key team members such as Patient Services partners, Field Sales, and other internal stakeholders to serve as access and reimbursement expert for assigned geographies
• Build strong, trust-based relationships with HCPs, Field Sales, and Patient Services partners
• Create and maintain business plans to deliver effective geography-based updates to Field Sales 
• Monitor patient start trends in assigned geographies/plans, and collaborate with Field Sales and Patient Services partners to proactively address and mitigate challenges
• Maintain and grow knowledge of national, regional, local, and account market dynamics for payors and prescribers
• Grow the knowledge of hub and specialty distribution channels to understand current policies, potential future changes, and improve patient support needs
• Collaborate with internal departments such as marketing, market access, field sales, patient services, to support patient drug accessibility
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training 
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials 
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

• A minimum of a B.A/B.S. required; Advanced degree within business or healthcare preferred.
• 5-8 years of experience within public or private reimbursement services, healthcare operations, and/or sales. Other backgrounds with related experience in market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred.
• Extensive knowledge of medication access channels.
• Strong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a demonstrated expert understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
• Knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with GI or Nephrology products or providers preferred.
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally.
• Ability to master product information to effectively represent product access and information to customers.
• Ability to evaluate data and identify trends, barriers, and translate into actionable steps
• Excellent organizational and time management skills.
• Possesses integrity, work with honesty, accuracy, and attention to detail.
• Exemplary collaboration, interpersonal and listening skills.
• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy
• Knowledge of Microsoft product suite & CRM systems preferred.
• An understanding of the laws and regulations applicable to sales and marketing of pharmaceutical products to physicians and healthcare organizations not required, but preferred.
• Demonstrate strong drive, initiative, and willingness to work with a sense of urgency.
• Excellent written and verbal communication skills with the ability to translate and communicate technical/scientific concepts.
• High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues
• Highly organized with a strong attention to detail
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• This position reports to an Associate Director, Field Access Management
• This position is field based with partial remote home office responsibilities.
• This position may require up to 40-50% travel for customer visits, company meetings, conferences (dependent on area geography/size).

The anticipated annualized base pay range for this full-time position is $115,000-$155,000.  Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers.  Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity.  The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.

Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

Ardelyx is an equal opportunity employer.

Description

• A key component of this role is to establish collaborative relationships with Patient Services Program Partners, Field Sales, and Healthcare Providers to support patient access. Additional responsibilities will include, but not necessarily limited to, the following:
• Partner with internal and external stakeholders to identify, anticipate and address patient and HCP access barriers; Implement updates/changes based on solutions generated to address barriers
• Educate HCPs on access solutions for core and launch products
• Collaborate with key team members such as Patient Services partners, Field Sales, and other internal stakeholders to serve as access and reimbursement expert for assigned geographies
• Build strong, trust-based relationships with HCPs, Field Sales, and Patient Services partners
• Create and maintain business plans to deliver effective geography-based updates to Field Sales 
• Monitor patient start trends in assigned geographies/plans, and collaborate with Field Sales and Patient Services partners to proactively address and mitigate challenges
• Maintain and grow knowledge of national, regional, local, and account market dynamics for payors and prescribers
• Grow the knowledge of hub and specialty distribution channels to understand current policies, potential future changes, and improve patient support needs
• Collaborate with internal departments such as marketing, market access, field sales, patient services, to support patient drug accessibility
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training 
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials 
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

• A minimum of a B.A/B.S. required; Advanced degree within business or healthcare preferred.
• 5-8 years of experience within public or private reimbursement services, healthcare operations, and/or sales. Other backgrounds with related experience in market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred.
• Extensive knowledge of medication access channels.
• Strong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a demonstrated expert understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
• Knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with GI or Nephrology products or providers preferred.
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally.
• Ability to master product information to effectively represent product access and information to customers.
• Ability to evaluate data and identify trends, barriers, and translate into actionable steps
• Excellent organizational and time management skills.
• Possesses integrity, work with honesty, accuracy, and attention to detail.
• Exemplary collaboration, interpersonal and listening skills.
• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy
• Knowledge of Microsoft product suite & CRM systems preferred.
• An understanding of the laws and regulations applicable to sales and marketing of pharmaceutical products to physicians and healthcare organizations not required, but preferred.
• Demonstrate strong drive, initiative, and willingness to work with a sense of urgency.
• Excellent written and verbal communication skills with the ability to translate and communicate technical/scientific concepts.
• High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues
• Highly organized with a strong attention to detail
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• This position reports to an Associate Director, Field Access Management
• This position is field based with partial remote home office responsibilities.
• This position may require up to 40-50% travel for customer visits, company meetings, conferences (dependent on area geography/size).

The anticipated annualized base pay range for this full-time position is $115,000-$155,000.  Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers.  Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity.  The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.

Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

Ardelyx is an equal opportunity employer.

Description

• A key component of this role is to establish collaborative relationships with Patient Services Program Partners, Field Sales, and Healthcare Providers to support patient access. Additional responsibilities will include, but not necessarily limited to, the following:
• Partner with internal and external stakeholders to identify, anticipate and address patient and HCP access barriers; Implement updates/changes based on solutions generated to address barriers
• Educate HCPs on access solutions for core and launch products
• Collaborate with key team members such as Patient Services partners, Field Sales, and other internal stakeholders to serve as access and reimbursement expert for assigned geographies
• Build strong, trust-based relationships with HCPs, Field Sales, and Patient Services partners
• Create and maintain business plans to deliver effective geography-based updates to Field Sales 
• Monitor patient start trends in assigned geographies/plans, and collaborate with Field Sales and Patient Services partners to proactively address and mitigate challenges
• Maintain and grow knowledge of national, regional, local, and account market dynamics for payors and prescribers
• Grow the knowledge of hub and specialty distribution channels to understand current policies, potential future changes, and improve patient support needs
• Collaborate with internal departments such as marketing, market access, field sales, patient services, to support patient drug accessibility
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training 
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials 
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

• A minimum of a B.A/B.S. required; Advanced degree within business or healthcare preferred.
• 5-8 years of experience within public or private reimbursement services, healthcare operations, and/or sales. Other backgrounds with related experience in market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred.
• Extensive knowledge of medication access channels.
• Strong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a demonstrated expert understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
• Knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with GI or Nephrology products or providers preferred.
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally.
• Ability to master product information to effectively represent product access and information to customers.
• Ability to evaluate data and identify trends, barriers, and translate into actionable steps
• Excellent organizational and time management skills.
• Possesses integrity, work with honesty, accuracy, and attention to detail.
• Exemplary collaboration, interpersonal and listening skills.
• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy
• Knowledge of Microsoft product suite & CRM systems preferred.
• An understanding of the laws and regulations applicable to sales and marketing of pharmaceutical products to physicians and healthcare organizations not required, but preferred.
• Demonstrate strong drive, initiative, and willingness to work with a sense of urgency.
• Excellent written and verbal communication skills with the ability to translate and communicate technical/scientific concepts.
• High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues
• Highly organized with a strong attention to detail
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• This position reports to an Associate Director, Field Access Management
• This position is field based with partial remote home office responsibilities.
• This position may require up to 40-50% travel for customer visits, company meetings, conferences (dependent on area geography/size).

The anticipated annualized base pay range for this full-time position is $115,000-$155,000.  Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers.  Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity.  The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.

Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

Ardelyx is an equal opportunity employer.

Description

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been submitted in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada. 

• Support the reporting of Quality metrics on a monthly, and quarterly basis in support of Management reviews and KPI 
• Support various quality risk management frameworks 
• Perform batch record review and product dispositions in support of clinical trials, registration, validation, and commercial product distribution  
• Evaluate compliance of completed manufacturing records (batch records, COC/ COA, and any related data as applicable) from CMO as necessary to ensure that they are accurate and complete
• Maintain Continued Process Verification data collection in real-time at batch release 
• Review all the supporting documents regarding Quality System documentation including deviations, OOS, product complaints, CAPAs, and document /change controls-related processes
• Evaluate document changes for compliance requirements (SOPs, Master Batch records, etc.) 
• Support the analysis and reporting of product and process quality trends, and quality system performance against internal and external guidelines, standards, and regulations
• Support QA CMO oversight activities to ensure required quality standards are maintained
• Liaise with Regulatory Affairs on any manufacturing process changes that may impact regulatory filings
• Collaborate with CMC to continually improve compliance with quality systems, internal SOPs, and regulatory requirements and to resolve minor and major deviations
• Support Product complaint-handling activities. 
• Support the Annual Product Quality Report preparation
• Support cGMP compliance audits of GMP suppliers’ quality systems
• Support and conduct training for employees, as necessary
• Perform other related duties as assigned from time to time-based on company needs 

• Bachelor’s degree in science or equivalent relevant experience
• 7+ years of combined GxP experience in drug substance and drug product manufacturing process development, commercial manufacturing, analytical development, and/or quality control experience in biotechnology or pharmaceutical industries
• Experience in a manufacturing setting as a Quality person in the plant (QA PIP)
• Working knowledge and/or understanding of quality risk assessment management principles 
• Extensive knowledge of GMP regulations and guidance (such as US, EU, and ICH)
• Extensive experience with Quality Assurance systems and processes
• Effective organization and planning skills
• Demonstrated ability to deal with frequent changes, delays, or unexpected events
• Strong technical writing skills
• Advanced software skills (including SharePoint, Visio, Project, Acrobat Pro, and Veeva (a plus)) and demonstrated troubleshooting and problem-solving techniques
• Strategic planning, leadership, and negotiation skills, and the ability to develop and present training materials to large groups
• Proven ability to work independently and under tight deadlines and pressure in a composed manner
• Effective interpersonal and communication skills
• Comfortable communicating with all levels of staff, including executives
• Strong team player

Location

•  Remote

Description

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been submitted in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.

The Associate Director, Field Access Management will be responsible for supporting daily operations and a team of field access managers for Ardelyx’s patient services hub. This position is responsible for managing the Ardelyx patient access and affordability programs by supporting patient-centric teams and supporting the day-to-day operations. Success in this position will focus on enhancing and optimizing the patient and prescriber experience during the entire treatment cycle, from initial prescription through to the maintenance phase of therapy. This position is responsible for working cross-functionally with all external vendors and internal stakeholders (i.e., Sales, Marketing, Market Access, Trade, Compliance, Commercial Operations, and Legal) in order to support impactful strategies for patient services growth and development. The role also functions as a subject matter expert on reimbursement support services, stakeholder engagement, and will assist the Executive Director of Patient Services in the overall patient services hub. This position reports to the Executive Director of Patient Services. 

• Support the implementation (i.e., business rule development, team training, workflow mapping, etc.) of patient access programs as well as support the day-to-day operations of the reimbursement programs with a focus on operational excellence and high-quality service. 
• Lead a team of hybrid Field Access Managers whose responsibilities include key customer management and support of the entire reimbursement journey from prescription initiation to access determination. 
• Drive positive outcomes by partnering closely with Field Leadership to proactively identify geographical trends and insights, effectively prioritize regional specific strategies and tactics to optimize business performance. 
• Collaborate with Field Access Manager Leadership and Executive Director of Patient Servicesto establish vision and clear objectives for the Field Access Management department that aligns with Ardelyx’s values.
• Maintain and uphold key performance indicators (KPI) for team members and stakeholders by holding all accountable through regular business reviews, team building exercises, training, and daily KPI reviews. 
• Create a culture that aligns with Ardelyx’s core values (passionate, fearless, dedicated, and inclusive) through effective management of internal team members and external partnerships. 
• Periodically review, maintain, and ensure compliance with all standard operating procedures (SOP) and business rules related to patient support services. 
• Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives and goals. 
• Conduct performance evaluations, mentor, develop and lead a diverse and talented Field Access Management team who are competent and skilled in the healthcare marketplace and in access and reimbursement.
• Develop and execute communication plans—ensuring clear communication between Ardelyx and our internal and external teams. 
• Provide subject matter expertise on all patient services related topics by serving as a resource to all stakeholders (i.e. field sales team, prescribers, patients, marketing, etc.). Escalate any concerns to the appropriate parties where applicable. 
• Partner with Ardelyx sales leadership and field sales teams to ensure best-in-class patient services and serve as primary liaison between the field and Patient Services partners. 
• Ensure the tight integration of program development and continuous improvement of reimbursement hub operational processes and systems in order to deliver exceptional customer experience. 
• Work with pertinent internal and external stakeholders to develop, implement, and maintain outreach programs to assist with adherence and improve patient engagement. 
• Support the annual brand planning process with data driven reimbursement insights by demonstrating accountability and leadership to effectively and efficiently manage external partners and vendor performance. 

• A minimum of a B.A/B.S. required; Advanced degree within business or healthcare strongly preferred (PharmD, ARNP, PA, RN or MBA). 
• 5+ years of experience within Patient Access Services (hub/callcenter), healthcare operations, and/or reimbursement services. Other backgrounds with related experience in reimbursement support, market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred. 
• 3+ years of supervisory or managerial experience required, including managing remote teams and external vendors. 
• Strong functional knowledge of health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a solid understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs. 
• Extensive knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with nephrology products or providers preferred. 
• Understanding of the legal and regulatory environment impacting patient services along with demonstrated integrity on the job. 
• Indepth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations). 
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally. 
• Strong project management skills and abilities; comfortable managing multiple projects and delivering strong results. 
• Strong interpersonal skills including ability to communicate effectively with people individually and groups; ability to communicate with technical and non-technical colleagues; experience establishing and maintaining effective relationships across departments. 
• Demonstrated ability to translate strategy into action in order to resolve issues and mitigate risks. 
• Demonstrated being able to work well under pressure and handle multiple projects at one time. 
• Self-motivated, high degree of initiative, high achievement, and superb attention to detail. 
• Strong verbal communications skills and demonstrated ability to write clearly and persuasively. 
• Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy. 
• High interest in working in the “roll up the sleeves” environment of a small biotechnology company, without the resources of larger companies. 
• Must be authorized to work in the U.S. for any employer without the need for sponsorship. 

• Remote with regular travel to Ardelyx corporate offices.
• Willingness to travel up to 30% of time within the U.S. 

Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

Ardelyx is an equal opportunity employer.

Description

• A key component of this role is to establish collaborative relationships with Patient Services Program Partners, Field Sales, and Healthcare Providers to support patient access. Additional responsibilities will include, but not necessarily limited to, the following:
• Partner with internal and external stakeholders to identify, anticipate and address patient and HCP access barriers; Implement updates/changes based on solutions generated to address barriers
• Educate HCPs on access solutions for core and launch products
• Collaborate with key team members such as Patient Services partners, Field Sales, and other internal stakeholders to serve as access and reimbursement expert for assigned geographies
• Build strong, trust-based relationships with HCPs, Field Sales, and Patient Services partners
• Create and maintain business plans to deliver effective geography-based updates to Field Sales 
• Monitor patient start trends in assigned geographies/plans, and collaborate with Field Sales and Patient Services partners to proactively address and mitigate challenges
• Maintain and grow knowledge of national, regional, local, and account market dynamics for payors and prescribers
• Grow the knowledge of hub and specialty distribution channels to understand current policies, potential future changes, and improve patient support needs
• Collaborate with internal departments such as marketing, market access, field sales, patient services, to support patient drug accessibility
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training 
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials 
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

• A minimum of a B.A/B.S. required; Advanced degree within business or healthcare preferred.
• 5-8 years of experience within public or private reimbursement services, healthcare operations, and/or sales. Other backgrounds with related experience in market access, or healthcare will be considered. Pharmaceutical industry experience strongly preferred.
• Extensive knowledge of medication access channels.
• Strong functional knowledge of specialty pharmacy and health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a demonstrated expert understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and free product programs
• Knowledge of HCP office processes regarding patient flow, prescription flow and clinic office operations. Direct experience with GI or Nephrology products or providers preferred.
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross-functionally.
• Ability to master product information to effectively represent product access and information to customers.
• Ability to evaluate data and identify trends, barriers, and translate into actionable steps
• Excellent organizational and time management skills.
• Possesses integrity, work with honesty, accuracy, and attention to detail.
• Exemplary collaboration, interpersonal and listening skills.
• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy
• Knowledge of Microsoft product suite & CRM systems preferred.
• An understanding of the laws and regulations applicable to sales and marketing of pharmaceutical products to physicians and healthcare organizations not required, but preferred.
• Demonstrate strong drive, initiative, and willingness to work with a sense of urgency.
• Excellent written and verbal communication skills with the ability to translate and communicate technical/scientific concepts.
• High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues
• Highly organized with a strong attention to detail
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• This position reports to an Associate Director, Field Access Management
• This position is field based with partial remote home office responsibilities.
• This position may require up to 40-50% travel for customer visits, company meetings, conferences (dependent on area geography/size).

The anticipated annualized base pay range for this full-time position is $115,000-$155,000.  Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers.  Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity.  The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.

Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

Ardelyx is an equal opportunity employer.

Description

Description

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been submitted in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.

• Oversee all payroll procedures, including preparing and distributing employee payments, calculating taxes
• Oversee the semi-monthly payroll process
• Oversee new hires/terminations are processed timely and accurately
• Manage payroll system and become proficient with Paylocity
• Lead/assist with projects as needed
• Manage and maintaining state and local tax information in payroll system
• Reconcile Quarterly tax filings: Ensure all exception and errors on quarter reports are cleared for Quarter balancing report, Wage detail total, Employee Quarter error, W-2, annual balancing
• Oversee governmental reporting obligations
• Oversee monthly accounting reconciliations and ensure GL is accurate and delivered timely.
• Oversee accurate, timely processing of new hires, transfers, promotions, and terminations in compliance with multi-state regulations
• Manage processing and review of YTD information, W-2 forms, W-2c’s and amended tax returns
• Supervise payroll team, including recruiting, interviewing, hiring, and training new staff and providing performance evaluations
• Serve as a backup the Associate Director, Comp & Payroll

• Minimum of ten years of payroll experience, including at least two years of in-house payroll and tax processing experience in a payroll department with HR to PR system integrations
• Certified Payroll Professional Designation preferred; basic payroll class completion (local APA chapter) a plus
• Payroll.Org member a plus
• Knowledge of federal and state payroll and tax requirements and regulations. Multistate experience is required
• Ability to analyze data, draw conclusions and make timely decisions
• Must have problem solving skills and ability to organize time effectively
• Proficient in Microsoft-based applications (i.e., Word, Excel, PowerPoint)
• Strong communication, interpersonal and writing skills required.
• Highly organized

Location

• Remote