CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.
What will you do?
The Account Executive, specialised in generating new business and in managing enterprise accounts, will be a crucial contributor towards driving new revenue and growing our business to achieve individual quotas. You are responsible for the vigorous expansion of our customer base due to marketing and individual outbound activities as well as growing annual recurring revenues from existing accounts. We expect you to be a sales professional, reliable and conscientious, and able to balance business empathy with a result-driven approach. Your overarching goal is to close new business and grow the existing business of assigned accounts with the objective to build profitable long-term relationships.
Responsibilities and Key activities:
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CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.
Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solvingClient Success Manager for SMB.
What will you do?
Our Client Success Managers are asked to ensureassigned clients retention and revenue expansion.
The Client Success Manager is a high-touch, Client advocate responsible for ensuring clients are successful leveraging our product into their solutions. This role drives higher renewal rates, additional upsell/cross-sell opportunities and increased number of references and/or case studies.
What do we want you to take on?
See more jobs at CHILI publish
CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.
Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solvingClient Success Manager for SMB.
What will you do?
Our Client Success Managers are asked to ensureassigned clients retention and revenue expansion.
The Client Success Manager is a high-touch, Client advocate responsible for ensuring clients are successful leveraging our product into their solutions. This role drives higher renewal rates, additional upsell/cross-sell opportunities and increased number of references and/or case studies.
What do we want you to take on?
See more jobs at CHILI publish
CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.
Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solvingClient Success Manager for SMB.
What will you do?
The Solution Adoption manager delivers value-added services to assigned customers. These could be one-time services like pre-sales support, solution architect, onboarding and implementation, or ongoing services like training and project management to drive and influence adoption, retention, and net new revenue by:
The Solution Adoption Manager is essentially responsible to set up new clients and no-usage clients for immediate success by facilitating the implementation process with/without a partner. You will educate prospects, new customers/inactive customers, help solve technical problems, and ensure smooth adoption of our products and services.
As a Solution Adoption manager, you will make sure the client/partner has the first moment of success with our platform, basically taking them from the POC/signup to the 'first success'.
You will work alongside the customers/partners project to ensure best practices are adhered to, to identify any technical blockers in the feasibility of the project and help alleviate difficulties early on in the projects’ lifecycle from a CHILI publisher perspective.
You will be the contact point for the customer as they are learning CHILI GraFx and implementing it in the initial stages of their project.
Solution Adoption Manager needs to deliver continuous good support to clients, partners, internal stakeholders such as Sales, CSMs and Partner Success Managers to validate the ROI story.
The general questions to answer early in the customer journey are:
Responsibilities and key activities:
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What We Do?
CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.
Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solving Technical Client Success Engineer.
What will you do?
Our Customer Success team is vital to our success. We can only thrive if our customers do. That’s where our Client Success SaaS Technical Engineer comes in.
As a team member, you will work with customers to help them make the most of their solution, resolve issues, advise on optimizations, and help clients with their CHILI publish integration.
In your role as Technical Engineer you offer them:
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