Job Description

In-Charge Energy, a high-growth startup based in Santa Monica, California, in vehicle fleet electrification, seeks an EV Service Technician to support the service needs of its customers in the Detroit Michigan area. Service is the core of the company and it is being supported with software, project management, and equipment integrations that make the service division even more valuable to the growth strategy. The Technician will work in the service operations division reporting directly to the Operations Manager. Key aspects of the work include diagnosing and repairing trouble with charging infrastructure in addition to handling regularly scheduled maintenance.

Responsibilities:

• Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools
• Maintain detailed and timely documentation for repairs and installations
• Coordinate with third parties/vendors for the flawless execution of projects
• Ensure that all services and projects are delivered on-time, within the scope, and within budget
• Ensure resource availability and allocation to satisfy the service requirements of our clients
• Manage a detailed service plan to monitor and track progress
• Measure charging infrastructure performance using appropriate tools and techniques
• Report and escalate to company management as needed
• Represent the company at client locations with the highest standards of professional conduct
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned

Qualifications

• Strong technical capabilities
• Enterprising, self-starter attitude
• Adaptable to the changing dynamics of start-up business strategy
• Proven working experience in service operations
• Excellent client-facing and internal communication skills
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner)
• 2+ years' experience of related work
• High School Diploma or equivalent
• General knowledge of charging, automotive, and/or vehicle systems
• Hands-on experience in either electrical, mechanical, or other related field service experience; experience with electrical and mechanical troubleshooting
• Experience interacting and communicating with the customer
• Intermediate level computer skills (including MS applications)
• Good driving record demonstrating the ability to safely operate a motor vehicle
• Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise, and high voltage
• Ability to rent a vehicle and clear TSA security with proper ID if needed
• Associates Degree or higher in an applicable technical field is desirable
• ASE or other applicable certification is desirable
• Commercial Driver's License or ability to obtain is desirable

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Job Description

In-Charge Energy, a high-growth startup in vehicle fleet electrification, seeks a Project Manager to manage charging electrification rollouts in the Western US. In-Charge Energy supports some of the biggest brands in the automotive and trucking industry. The Project Manager will oversee turnkey electrical installations at facilities across the US to enable fleets to convert to electric. The position reports directly to the Operations Manager. Key objectives include leading subcontractors to project completion, maintaining safety standards, reporting on progress, and cataloging results.

Responsibilities:

· Responsible for safety initiatives and meeting aggressive and high-profile corporate goals.

· Management of multiple projects involving electrical infrastructure in parking lots and garages.

· The PM will be responsible for collaborating with Service to review and support projects in the development cycle of the project.

· Management of the stakeholder relationship for all projects relative to project execution and construction contract management

· Performance tracking (schedule, budget, risks, claims, EH&S, quality, etc.) and implementation of corrective measures if necessary

· Implementation of project management procedures.

· Manage and optimize pre and post-production project budgets and manage risk.

· Provide accurate and timely leadership and external partners with updates on multiple projects.

· Negotiate and administer contracts with 3rd party contractors and subcontractors.

· Work with procurement to assure compliance with procedures and the timely delivery of equipment, processing of change orders and approval of invoices

· Significant regional (3 days per week) and possible statewide (1 day per week) travel.

· Adapt to a changing business model and learn to contribute to the organization.

Qualifications

o Strong technical capabilities

o Enterprising, self-starter attitude

o Adaptable to the changing dynamics of start-up business strategy

o Proven working experience in service operations

o Excellent client-facing and internal communication skills

o Detail-oriented, resourceful, diligent and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner)

o BS in Engineering or Licensed Master Electricians with +2 years college credit

o 5+ years of Project Management experience with hands-on field project management

o Excellent interpersonal and communication skills

o Strong computer skills, including proficiency in Microsoft Office Suite Product

o Proficiency with Salesforce, ZenDesk, Sitetracker, or equivalent software a plus

o Leadership ability in a high-performance culture with the ability to build consensus, establish trust, communicate effectively

o Extensive experience in scheduling construction at multiple sites at once and managing subcontractors and other vendors

o PMP (Project Management Certification) preferred

o Good driving skills

o Commercial Driver's License or ability to obtain is desirable

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