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International Dairy Queen, Inc.




International Dairy Queen, Inc. is hiring a Remote Operations Consultant (Texas - Open to location, near major airport)

Job Description

We have an exciting opportunity available for an Operations Consultant home based in Texas, must be located near major airport.  The Operations Consultant provides project management for newly approved locations throughout North America, manage the process of opening new locations, provide supervision through on-site visits and effective post-opening consulting.  Utilize knowledge of restaurant operations and staff resources to provide counsel, advice and assistance to franchisee owners/operators, to positively impact and improve their sales, profits, operating standards and operating systems, while maintaining or exceeding customer expectations.  Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence, thereby increasing the opportunity for additional development of restaurants and the profitability of American Dairy Queen. Protect Dairy Queen® brand and respective trademarks.

Principal Accountabilities

  • Functions as project manager of newly approved locations and provides leadership and direction to cross-functional teams, both pre- and post-opening, for the development and on-going operation of successful restaurants to achieve the targeted operational and financial key performance indicators while in the assigned district.
  • Plan, organize, direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met and/or exceeded and the restaurant is transferred to the Operations Division.
  • Ensure necessary initiatives are taken on a timely basis so that goals are accomplished in the areas of product quality, food safety, quality of service, speed of service, employee morale, productivity and profitability.  Anticipate problems and develop workable solutions.  Effectiveness will be measured by your ability to create economic value.
  • Provide business consulting services to recently opened locations within the assigned district.  Prepare and analyze statistical data relating to the restaurant opening for the purpose of improving restaurant operations including sales and profitability key performance indicators.
  • Train and implement the utilization of the PRIDE operating systems and routines to ensure franchisee compliance with ADQ’s operations policies and procedures using learning management systems and brand standards materials.  Maintain consistent performance standards among franchisees within the assigned district.
  • Evaluate restaurant facilities and operations via company provided measures.  Provide recommendations and consulting that will positively effect overall operations, sales and profitability.
  • Monitor franchisees training process.  Ensure brand integrity is/will be maintained and training schedules comply with franchise agreements.  Ensure that each location has the correct number of certified managers as per that location’s franchise agreement.
  • Become an expert in the training, troubleshooting and operation of all restaurant equipment.
  • Possess ability to interpret and consult to restaurant equipment layout designs to drive efficiency and compliance with company guidelines.
  • Maintain effective communication with the field and cross-functional teams as to activities within the system. 
  • Assist with the process of championing new ideas (product, service, etc.) from the franchise community. Capture best-demonstrated practices and share to team members and the franchise community.
  • Assist with the training of Operation Consultants, Operations Specialists and other corporate team members as assigned.
  • Manage operating budget for the position, meeting all needs of the position while maintaining expenses at or below budget.
  • Complete administrative duties in a timely fashion including schedules, travel, expense reports, etc.
  • Complete other duties and special projects as assigned.

Job requires:

  • Air and car travel for store openings in duration of one to two weeks, up to thirty (30) weeks per year.  Such travel is essential to the position and the frequency will be dictated by the needs of the business.
  • Ability to work on holidays, evenings and weekends, as necessary to meet project deadlines.
  • Able to use all restaurant equipment, including broilers, fryers, soft serve machines, and blending machines.
  • Ability to drive an automobile for store openings.  Valid driver’s license and clean driving record is required.  May require sitting in vehicle up to 6 hours per day.
  • Ability to stand on tile and concrete floors for up to 14 hours per day during a restaurant opening.
  • Ability to bend, kneel and/or extend arms over head as needed for restaurant operations work.
  • Willing to perform all tasks necessary in restaurant operations as a part of training for opening process.

Qualifications

  • B.A. or B.S. Degree in business, education, marketing or hotel/restaurant management required or equivalent combination of education and restaurant operations work experience.
  • Must have 4 or more years  of increasing responsibility in quick service restaurant (QSR) management(direct P/L responsibility for multi-unit geographically dispersed operations experience) and/or franchise operations management or an equivalent combination of education and experience.
  • Thorough knowledge and familiarity with the Restaurant Industry (QSR strongly preferred).
  • Thorough knowledge of restaurant operations, including drive thru.
  • Proficient knowledge of marketing, finance, training, human resource and development.
  • Well organized with a high attention to detail and accuracy.
  • Strong analytical skills.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
  • Excellent written and verbal communication skills.
  • Ability to provide excellent customer service to both internal and external clients.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.

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International Dairy Queen, Inc. is hiring a Remote Franchise Operations Consultant

Job Description

To provide project management for newly approved locations throughout Canada, and U.S. as needed, manage the process of opening new locations, provide supervision through on-site visits and effective post-opening consulting.  Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators, to positively impact and improve their sales, profits, operating standards and systems, while maintaining or exceeding customer expectations.  Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence, thereby increasing the opportunity for additional development of restaurants and profitability. Protect Dairy Queen® brand and respective trademarks.

Principle Accountabilities:

  • Function as project manager of newly approved locations and provides leadership and direction to cross-functional teams, both pre- and post-opening, for the development and on-going operation of successful restaurants to achieve the targeted operational and financial key performance indicators while in the assigned district.
  • Plan, organize, direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met and/or exceeded and the restaurant is transferred to the Operations Division.
  • Ensure necessary initiatives are taken on a timely basis so that goals are accomplished in the areas of product quality, food safety, quality of service, speed of service, employee morale, productivity and profitability.  Anticipate problems and develop workable solutions.  Effectiveness will be measured by your ability to create economic value.
  • Provide business consulting services to recently opened locations within the assigned district.  Prepare and analyze statistical data relating to the restaurant opening to improve restaurant operations including sales and profitability key performance indicators.
  • Train and implement the utilization of the PRIDE operating systems and routines to ensure franchisee compliance with ADQ’s operations policies and procedures using learning management systems and brand standards materials.  Maintain consistent performance standards among franchisees within the assigned district.
  • Evaluate restaurant facilities and operations via company provided measures.  Provide recommendations and consulting that will positively effect overall operations, sales and profitability.
  • Monitor franchisees training process.  Ensure brand integrity is/will be maintained and training schedules comply with franchise agreements.  Ensure that each location has the correct number of certified managers as per that location’s franchise agreement.
  • Become an expert in the training, troubleshooting and operation of all restaurant equipment.
  • Possess ability to interpret and consult to restaurant equipment layout designs to drive efficiency and compliance with company guidelines.
  • Maintain effective communication with the field and cross-functional teams as to activities within the system. 
  • Assist with the process of championing new ideas (product, service, etc.) from the franchise community. Capture best-demonstrated practices and share to team members and the franchise community.
  • Assist with the training of Operation Consultants, Operations Specialists and other corporate team members as assigned.
  • Manage operating budget for the position, meeting all needs of the position while maintaining expenses at or below budget.
  • Complete administrative duties in a timely fashion including schedules, travel, expense reports, etc.
  • Complete other duties and special projects as assigned.

Qualifications

  • B.A. or B.S. Degree in business, education, marketing, or hotel/restaurant management required or equivalent combination of education and restaurant operations work experience.
  • Must have 3 or more years of increasing responsibility in quick service restaurant  (QSR) management (direct P/L responsibility for multi-unit geographically dispersed operations experience) and/or franchise operations management or an equivalent combination of education and experience.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.
  • Strong analytical skills.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
  • Thorough knowledge of restaurant operations.
  • Proficient knowledge of marketing, finance, training, human resource, and development.

Required Skills

  • Leadership skills: proven ability to lead opening projects successfully and independently, solving problems and making strong business decisions as needed with minimal supervision.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Strong proven planning and goal-setting skills.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.
  • Excellent written and verbal communication skills.
  • Well organized with a high attention to detail and accuracy.
  • Provide excellent customer service to both internal and external clients.
  • Ability to effectively collaborate in a team environment. Ability to effectively coordinate with other departments to complete projects on time.
  • Strong knowledge and familiarity with the quick service restaurant industry.

Job requires:

  • Air and car travel for store openings in duration of one to two weeks, up to thirty (30) weeks per year.  Such travel is essential to the position and the frequency will be dictated by the needs of the business.
  • Working on a personal computer for extended periods of time, up to 8 hours per day.
  • Ability to work on holidays, evenings, and weekends, as necessary to meet project deadlines.
  • Able to use all restaurant equipment, including broilers, fryers, soft serve machines, and blending machines.
  • Frequent communication via telephone, and email.
  • Ability to drive an automobile for store openings.  Valid driver’s license and clean driving record is required.  May require sitting in vehicle up to 6 hours per day.
  • Ability to stand on tile and concrete floors for up to 14 hours per day during a restaurant opening.
  • Ability to bend, kneel and/or extend arms over head as needed for restaurant operations work.
  • Willing to perform all tasks necessary in restaurant operations as a part of training for opening process.

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International Dairy Queen, Inc. is hiring a Remote Field Marketing Specialist (US Marketing)

Job Description

Provide marketing leadership and counsel to franchisees, territory operators, advertising agencies, vendors, and internal teammates. Develop, manage, implement, and analyze marketing plans and programs to positively impact traffic, transactions, store sales, and profits while maintaining or exceeding fan expectations in assigned markets. Protect Dairy Queen® Trademarks. Ensure national level marketing initiatives are completed effectively.

Primary Accountabilities:

Marketing Planning Leadership with Franchisees and Key Stakeholders:

  • Drive same store sales growth through communication of the National brand strategy and the development and implementation of complimenting tactics in assigned markets.
  • Establish and manage the marketing budget and media plans. Seek input from key franchisee constituents (DMA chairs, Ad Committees, Territory Operators) and gain alignment for proposed plans with DQ operations team. Communicate and document media and budget plans using corporate systems.
  • Provide leadership and direction to regional advertising agencies. Monitor and manage agency communication with franchisees. Hold agencies accountable for media buying performance, media added value, field service and budget compliance. Formally review agency performance on an annual basis.
  • Assist in the review and approval process for all marketing and creative materials developed by franchisees and/or agencies to ensure proper use of all Dairy Queen® Trademarks.
  • Collaborate with Regional Directors of Operations and Business Consultants to determine appropriate strategies to meet corporate sales goals for assigned markets.
  • Lead the execution of media tests as assigned including the franchisee communication, media plan development and collaboration with the operations team and franchisees.
  • Provide market level expertise for key strategic areas of focus such as digital sales growth.
  • Support efforts to maximize participation in the National Marketing Fund.

Program Development & Execution:

  • Generate tools for local efforts to extend national promotions.
  • Develop and execute local programs aimed at sales growth such as coupon books.
  • Share and promote “Best Practices” for effective program and promotion execution.
  • Create tools for optimized promotion execution such as local fundraising events.
  • Amplify franchisee CMNH program participation and event execution.
  • Evaluate local promotions, media investments and sales trends to help form plan recommendations. Present analysis to necessary shareholders as appropriate.

Communications/Collaboration with Key Stakeholders:

  • Plan, produce and execute written communications, virtual meetings, in-person meetings and conference calls with franchisees and franchise leaders in assigned markets.
  • Provide relevant business and financial analysis of key initiatives to internal and external shareholders including comp sales, sales trends by promotion or category and sales results generated by specific media activity.
  • Support efforts to maximize participation in the national marketing calendar promotions.
  • Collaborate closely with Operations team to effectively leverage marketing promotions to drive same store sales growth.
  • Prepare and present at annual leadership meetings and business workshops in cooperation with cross functional teammates.
  • Leverage in market experience to bring feedback on program and promotion effectiveness to cross-functional teams.

Additional Responsibilities:

  • May participate or contribute to managing key marketing strategic initiatives including the development of timelines, management of goals and guidelines for assigned projects on behalf of the marketing team.
  • Assist with new store openings as required.
  • Other duties as assigned and necessary.

Qualifications

Education and Qualifications:

  • B.A. or B.S. Degree in Business Management, Marketing or related field, or equivalent combination of education and work experience.
  • Minimum 5-8 years of prior progressive marketing experience, including proven experience in the development of advertising campaigns.
  • Proven experience in the development, execution, and reporting/stewardship of media plans, gained either by working within an agency, or by managing/directing an agency in the creation of such plans.
  • Experience working within a franchisor organization, preferably a QSR brand, highly preferred.
  • Strong communication skills, with the ability to articulate ideas to a variety of audiences.
  • Exceptional presentation skills.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Ability to coordinate with other departments to complete projects on time.
  • Track record of providing excellent customer service to both internal and external clients.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Ability to work quickly in a fast-paced environment with interruptions.
  • Travel required for meetings with teammates, franchisees, territory operators and required meetings. Travel could meet or exceed 25-30%.
  • Valid driver’s license and a driving record that meets the requirements of IDQ insurance program are required.

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International Dairy Queen, Inc. is hiring a Remote Operations Consultant

Job Description

To provide project management for newly approved locations throughout Canada, and U.S. as needed, manage the process of opening new locations, provide supervision through on-site visits and effective post-opening consulting.  Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators, to positively impact and improve their sales, profits, operating standards and systems, while maintaining or exceeding customer expectations.  Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence, thereby increasing the opportunity for additional development of restaurants and profitability. Protect Dairy Queen® brand and respective trademarks.

Principle Accountabilities:

  • Function as project manager of newly approved locations and provides leadership and direction to cross-functional teams, both pre- and post-opening, for the development and on-going operation of successful restaurants to achieve the targeted operational and financial key performance indicators while in the assigned district.
  • Plan, organize, direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met and/or exceeded and the restaurant is transferred to the Operations Division.
  • Ensure necessary initiatives are taken on a timely basis so that goals are accomplished in the areas of product quality, food safety, quality of service, speed of service, employee morale, productivity and profitability.  Anticipate problems and develop workable solutions.  Effectiveness will be measured by your ability to create economic value.
  • Provide business consulting services to recently opened locations within the assigned district.  Prepare and analyze statistical data relating to the restaurant opening to improve restaurant operations including sales and profitability key performance indicators.
  • Train and implement the utilization of the PRIDE operating systems and routines to ensure franchisee compliance with ADQ’s operations policies and procedures using learning management systems and brand standards materials.  Maintain consistent performance standards among franchisees within the assigned district.
  • Evaluate restaurant facilities and operations via company provided measures.  Provide recommendations and consulting that will positively effect overall operations, sales and profitability.
  • Monitor franchisees training process.  Ensure brand integrity is/will be maintained and training schedules comply with franchise agreements.  Ensure that each location has the correct number of certified managers as per that location’s franchise agreement.
  • Become an expert in the training, troubleshooting and operation of all restaurant equipment.
  • Possess ability to interpret and consult to restaurant equipment layout designs to drive efficiency and compliance with company guidelines.
  • Maintain effective communication with the field and cross-functional teams as to activities within the system. 
  • Assist with the process of championing new ideas (product, service, etc.) from the franchise community. Capture best-demonstrated practices and share to team members and the franchise community.
  • Assist with the training of Operation Consultants, Operations Specialists and other corporate team members as assigned.
  • Manage operating budget for the position, meeting all needs of the position while maintaining expenses at or below budget.
  • Complete administrative duties in a timely fashion including schedules, travel, expense reports, etc.
  • Complete other duties and special projects as assigned.

Qualifications

  • B.A. or B.S. Degree in business, education, marketing, or hotel/restaurant management required or equivalent combination of education and restaurant operations work experience.
  • Must have 3 or more years of increasingly responsible restaurant management (direct P/L responsibility for multi-unit geographically dispersed operations experience) and/or franchise operations management or an equivalent combination of education and experience.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.
  • Strong analytical skills.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
  • Thorough knowledge of restaurant operations.
  • Proficient knowledge of marketing, finance, training, human resource, and development.

Required Skills

  • Leadership skills: proven ability to lead opening projects successfully and independently, solving problems and making strong business decisions as needed with minimal supervision.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment. Strong proven planning and goal-setting skills.
  • Ability to work quickly in a fast-paced environment with frequent interruptions.
  • Excellent written and verbal communication skills.
  • Well organized with a high attention to detail and accuracy.
  • Provide excellent customer service to both internal and external clients.
  • Ability to effectively collaborate in a team environment. Ability to effectively coordinate with other departments to complete projects on time.
  • Strong knowledge and familiarity with the quick service restaurant industry.

Job requires:

  • Air and car travel for store openings in duration of one to two weeks, up to thirty (30) weeks per year.  Such travel is essential to the position and the frequency will be dictated by the needs of the business.
  • Working on a personal computer for extended periods of time, up to 8 hours per day.
  • Ability to work on holidays, evenings, and weekends, as necessary to meet project deadlines.
  • Able to use all restaurant equipment, including broilers, fryers, soft serve machines, and blending machines.
  • Frequent communication via telephone, and email.
  • Ability to drive an automobile for store openings.  Valid driver’s license and clean driving record is required.  May require sitting in vehicle up to 6 hours per day.
  • Ability to stand on tile and concrete floors for up to 14 hours per day during a restaurant opening.
  • Ability to bend, kneel and/or extend arms over head as needed for restaurant operations work.
  • Willing to perform all tasks necessary in restaurant operations as a part of training for opening process.

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International Dairy Queen, Inc. is hiring a Remote Bilingual Director of Marketing- Latin America and Caribbean

Job Description

We have an exciting opportunity available for a Director of Marketing.  The Director of Marketing will provide marketing leadership and counsel to franchisees, advertising agencies and internal teammates. Develop, manage and implement marketing plans and programs to optimize traffic, store sales, brand building, service fees and profits for Dairy Queen Franchisees.  Protect Dairy Queen® Trademarks. 

Key Accountabilities Include:

  • Develops, leads and executes the strategic plans and annual marketing calendars for assigned countries. Works with franchisees to obtain their understanding and support of the plans, while ensuring the strategic plan is incorporated into everyday business with the franchisees and APAC team.   In collaboration with the VP- Int’l Marketing and Regional Director, ensures the development of brand strategies to ensure long-term competitiveness of DQ concept and business.
  • Responsible for teaching, planning and trade zone level execution of all LSM programs.
  • Responsible for teaching, planning and ongoing market level execution of all digital and social media programs.
  • Responsible for teaching, planning and execution of comprehensive Grand Opening Plans for all new stores and new markets within the region where relevant.
  • Leads and directs all consumer and product market research and analysis including identifying target markets, monitoring market trends and the competitive environment, projecting market potential and product penetration opportunities.
  • Approves all marketing and creative materials developed by licensees and/or agencies.  Works with and trains licensees on proper merchandising and the development of materials including proper use of all DQ trademarks.
  • Manages effective relationships with all members of the international team, franchisees, agencies, research companies and vendors.  Presents information, strategies, and concepts to cross functional leaders and franchisees in a manner that inspires action and to achieve established corporate goals. Includes the ongoing leadership and management of Franchisee Advisory Councils (FACs) where relevant.
  • Drives the new product development/innovation process internally and with the franchisees, leading the roll out and introduction of new products. Spearheads development and coordination of product launch kits, including developing materials regarding local marketing efforts. Creates linkage between brand strategy and product strategy ensuring a robust product pipeline to fuel marketing calendars and strengthen brand positioning.
  • Provides leadership and direction to advertising agencies. Monitors and manages agency communication with franchisees. Holds agencies accountable for performance, media buying, creative direction, brand building and budget compliance. Formally reviews agency performance on an annual basis.  Works with licensees and agencies on proper development and execution of media plans.
  • Provides relevant business and financial analysis of key issues to internal and external shareholders including comp sales, sales trends by category and sales results generated by specific media activity. Evaluates local and national promotions, media investments and sales trends to help form plan recommendations. Presents analysis to necessary shareholders as appropriate.

Qualifications

  • B.A. or B.S. Degree in Marketing or related field, MBA preferred.
  • Must have 7 to 9 years of prior Marketing experience in consumer related marketing organization(s), including consumer research, product development and the development of advertising and promotional campaigns.
  • Experience working within a franchisor organization, preferably a QSR brand.
  • Experience with planning and executing digital and social media marketing programs.
  • Experience with teaching, planning and ensuring trade zone level execution of LSM programs.
  • Experience effectively managing marketing staff.
  • Demonstrable record of achievement in creating and leading a pipeline of product innovation across multiple platforms.
  • Track record of clear product successes, creating and leading from product inception to launch.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Strong written and verbal communication skills, with the ability to articulate marketing strategies to a variety of audiences.
  • Well organized with a high attention to detail and accuracy.
  • Ability to collaborate in a team environment.
  • Ability to lead projects involving other departments such as R&D, Operations, Training and Supply Chain and complete projects within deadlines.
  • Proficient in Microsoft Word, PowerPoint and Excel.
  • Verbal and written fluency in English and Spanish.
  • Travel required for internal and external meetings.  Local and international travel is required and is approximately 25%. Valid passport with no restrictions to global travel.

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International Dairy Queen, Inc. is hiring a Remote Menu Specialist (Restaurant Digital Platforms)- Remote Eligible

Job Description

We have an exciting opportunity available for a Menu Specialist (Restaurant Digital Platforms) located at our corporate headquarters in Bloomington, MN.  This position performs work involving the ongoing evolution, development, and maintenance of Menu and Content Database structures and technical support across all supported Digital platforms (including ecommerce sites, websites, mobile apps, digital menu boards, EPOS systems, etc.). Provide day-to-day support for the stable operation of menu and content platforms.  This includes execution of project plans, software development plans, support for image builds and installation events, training events, and assisting with documentation of processes and communications for the DQ system.  In addition, this position will play a key role in providing and coordinating support to franchisees, and field staff menu platform related issues that involve hardware, software, information reporting, process, and data related issues.  The Menu Specialist must be able to build and maintain strong partnerships with internal stakeholders across the business as well as possess the ability and willingness to provide a high level of support to franchisee locations.

Key Accountabilities:

Menu Platform Management

  • Responsible for necessary build, configuration, and maintenance around Digital platform menu and content as well as providing redundancy support for other digital menu platforms.
  • Assist in developing the communication strategy with franchisee locations and Field Staff as it relates to software updates, menu updates, system enhancements, training materials, etc.
  • Develop project plans and provide direction to internal and external team members to achieve effective release management for ongoing development of menu standards (design, unit testing, providing test script cases and business requirements).
  • Ensure test control procedures are followed to ensure stability of platform configuration and deployment.
  • Perform client administration programming duties required to maintain, configure, and populate data related to all necessary menu platforms.
  • Create and maintain detailed documentation for workflows, implementation strategy, platform conversion methodology and system configuration (hardware & software). 
  • Perform work audit and data management tasks to maintain data integrity within necessary menu platforms. 
  • Perform Issue Management and Change Control tasks consistently and as defined within the program.

Menu Program Support

  • Responsible for serving as an IT liaison role between Restaurant Technology team, Marketing, Creative Services, Operations, and Franchisees as it relates to the ongoing menu management and menu evolution.
  • Responsible for maintaining the relationship and managing vendor partners to ensure the delivery of technology service and support programs.
  • Excellent interpersonal skills with the ability to effectively collaborate with internal and external peers to accomplish the goals of the department and business.
  • Support the deployment and installation process for menu platforms.
  • Provide Level 2 support to all operators, field force, and internal customers.
  • Occasional travel required to help support store openings and technical support.
  • Work with Technology Trainer to review and update training curriculum for various menu platforms.

Qualifications

  • Bachelor’s degree or equivalent work experience, with a technology emphasis.
  • Proven track record in providing effective and successful technology support.
  • Knowledge of restaurant or retail POS, web back office, and Kitchen routing systems is highly desired. 
  • 3+ years of experience preferred in performing support activities related to the EPOS/Mobile App/Menu Boards in the retail technology industry.
  • Familiarity with restaurant technology software and menu platforms preferred (PAR Brink EPOS, Retail Mobile Apps, Olo, Digital Menu Boards)
  • Attention to detail to work within complex data management and data environments.
  • Process and project management skills – development and working with defined work plans.
  • Ability to construct solutions.
  • Excellent writing and oral communications skills.
  • Excellent customer service and problem resolution skills.
  • Ability to collaborate and work efforts within cross-functional teams.
  • Intermediate math skills.
  • Advanced computer skills and an understanding of computer hardware, with an ability to utilize software such as Smartsheets, MS PowerPoint, MS Word and MS Excel to prepare and deliver presentations.

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International Dairy Queen, Inc. is hiring a Remote Senior Development Manager (Remote)

Job Description

Finds, evaluates and on-boards new international franchisees.  Assesses new market opportunities for feasibility and attractiveness.  Works with the regional development teams to manage international development efforts outside of the US and Canada. Works closely with international leadership, the International Development team, Design & Construction (DAC) and Legal on the execution of international development strategies.  

This role will also be expected from time to time to represent IDQ at key industry events both in the US and internationally.    

Essential Functions:

  • FINDING NEW FRANCHISEES AND OPENING NEW MARKETS:Finding and evaluating new franchisees; assessing new market opportunities as per feasibility and attractiveness; Working directly with existing franchisees on development opportunities in new markets and countries; Negotiating development agreements and creating and assessing business plans and financial models
  • MANAGING EXISTING FRANCHISEES AND EXISTING AGREEMENTS: Assessing franchise health and new unit performance, capital structure, and growth readiness. Managing key strategic development projects, including development training courses (“Development College”), asset design, market planning and brand promotional activity.
  • DEVELOPMENT PROCESSES:Provide leadership and support to core development processes, including site approvals, site logic, forecast/actual, design approvals, exceptions, and contract issuance/execution.  
  • DEVELOPMENT PROJECTS:Other development special projects as required; examples include Development College curriculum, revised DQ international promotional materials, Mexico GIS project, and others as required.

Qualifications

Education and Qualifications:

  • Bachelor’s degree in Business, Finance or Economics or other related degrees required.  Master’s degree in Business, preferred.
  • 6 to 8 years of experience in international franchising, either on the franchisor or franchisee side, ideally in restaurants; some preferred backgrounds include development, M&A, law, operations, finance or construction/design.
  • A process and detail-oriented relationship builder, with an intuitive understanding of franchisee/franchisor relationships, substantial sales/commercial skills.
  • Ideal candidate will have a good international professional network, and an understanding/familiarity with major players in the industry and the ability to identify, and reach, successful potential DQ franchisee candidates.
  • Excellent commercial and analytical skills, including financial analysis, contracts, and strategy.
  • Ability to travel up to 33% to all international countries.

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International Dairy Queen, Inc. is hiring a Remote Vice President, International Operations

Job Description

We have an exciting opportunity available for a Vice President, International Operations.  This role provides overall leadership to the International Operations team as well as the International franchise groups to achieve short and long-term business unit and functional objectives.  Develop, lead and execute International operations strategies to improve sales, profits, operating standards and operating systems.  Work closely with R&D, Marketing, CSS and Supply Chain to ensure alignment of all International operations, marketing and product innovation programs and initiatives.

Key accountabilities Include:

  • Provides strategic direction and leadership for International Operations.  Develops strategies for Operations to positively impact and improve operator sales, profits, operating standards and operating systems.   
  •  Works closely with the International leaders to drive strategic results.  Manages effective relationships with all members of the international team, franchisees and vendors.  Presents information, strategies, and concepts to cross functional leaders and franchisees and professional organizations in a manner that inspires to action and to achieve established international and corporate goals. 
  • Works closely with franchisees to influence their understanding and support of the international operations strategies and plans, while ensuring the strategic plan is incorporated into everyday business with the franchisees and the International team. Influence the Franchisees’ leadership teams to work together to build the overall DQ Brand in International.  Works closely with the appropriate team members of the Franchisees to derive the brand strategy and appropriately implement. 
  • Represents Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Training and CSS. Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations, ensuring that operational impacts and complexities are taken into account.
  • Oversees and monitors consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and ADQ standards.  Ensures compliance with IDQ policies and standards.

Qualifications

  • B.A. or B.S. Degree in Business or related field, or equivalent combination of education and work experience.  MBA a plus.
  • Must have at least 10 - 12 years of progressively responsible experience in Operations, Marketing or related field in QSR, Fast Casual or Full-Service restaurant(s).
  • Experience working within a franchisor organization, preferably a QSR brand.
  • Demonstrated ability to develop strong relationships in a franchisor/franchisee environment.
  • Experience effectively managing professional level Operations staff. 
  • Demonstrated ability to effectively lead geographically dispersed teams.
  • Demonstrated ability to work within diverse cultures, to work across global time zones and to effectively lead geographically dispersed teams.
  • Demonstrated ability to lead a cross-functional team, including Marketing, R&D, Operations, Training and Supply Chain, to complete projects on time.
  • In-depth knowledge and understanding of restaurant industry (QSR preferred) and of restaurant operations. Proficient knowledge of marketing, finance and training.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.  Ability to collaborate with and influence others.
  • Superb written and verbal communication skills, with the ability to articulate overall operations and business strategies to a variety of audiences, including senior leadership teams and franchisee leadership groups/councils.
  • Well organized with a high attention to detail and accuracy.
  • Proficient in Microsoft Word, PowerPoint and Excel.
  • Verbal, written and reading fluency in English.
  • Ability to travel internationally with no restrictions is required up to 50%.

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