About kea
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date and we're building an amazing team to drive the world's restaurant commerce. We've experienced over 500% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.

About the role
kea is looking for its second Account Manager. You should be well versed in working with restaurant operators from on-boarding to building long term relationships with customers that have resulted in expansion of accounts. You’ll be responsible for re-enforcing the various benefits of our voice ordering solution to a number of stakeholders ranging from Cashiers to Corporate executives who make purchasing decisions and have the ability to solve various problems on the fly. There are many ways we have been able to land and expand our product offering within restaurant chains and we want you to come help build a repeatable process alongside our sales & accounts team. This role wears many hats but is focused on retention of current accounts and new growth from within our customer base, so you’ll have a lot of freedom to try new things in addition to helping us amplify our current efforts that work.

What your day-to-day looks like

• Engage and build relationships with restaurant Operators that are leveraging our voice ordering solution
• Design and continuously iterate on a quick and easy on-boarding process
• Collaborate with the sales & accounts team to fine tune our sales strategy
• Collaborate with the product development team to ensure the customers needs are being met
• Participating in trade shows, traveling to meet clients old and new, and constantly building relationships

What sets you up for success

• 2+ years of Account Management experience at a startup or SaaS company
• End-to-end experience with on-boarding, implementation, and account management post deployment
• Ability to generate and communicate reports to clients effectively - strong sense of numbers and excel proficiency a plus
• Strong understanding of how restaurant operators think, the challenges they have right now, and where the industry is headed
• Understanding basics of software being utilized and being able to demonstrate that in a way that IT, Ops, C-Suite can understand
• Proficiency in writing content that seamlessly gets the client to understand and execute on next steps
• You enjoy helping to define objections and coming up with honest and creative solutions to meet customers needs

What we offer:

• Generous stock option plan
• 100% employer-paid medical and mental health care benefits. Vision and dental also available.
• Unlimited PTO
• Remote work
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture
• Salary range based on experience: $60,000 - $90,000

About kea
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date from top tier investors and we're building an amazing team to drive the world's restaurant commerce. We've experienced significant revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.

Our Commitment as a team
We are one unit moving at high velocity. We are compassionate and care for others. We are open and transparent. We play to win the long game. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!

About the role
You should be well versed in selling software to QSR’s from lead curation to building relationships with customers that have resulted in repeat sales. You’ll be responsible for explaining the various benefits of our voice ordering solution to a number of stakeholders ranging from Staff inside of restaurants to Corporate executives who make purchasing decisions. There are many ways we have been able to sell our product and we want you to come help build a repeatable sales model alongside our sales & accounts team. This role wears many hats but is focused on new account growth, so you’ll have a lot of freedom to try new things in addition to helping us amplify our current efforts that work.

What your day-to-day looks like

• Identify and engage with QSR’s that would benefit from kea’s voice ordering solution
• Collaborate with the sales & accounts team to fine tune our sales strategy
• Collaborate with the product development team to ensure the customers needs are being met
• Participating in trade shows, traveling to meet clients old and new, and constantly building relationships
• Design and implement email campaigns and marketing initiatives

What sets you up for success

• 5+ years of sales experience at a startup or SaaS company
• Strong understanding of how restaurant operators think, the challenges they have right now, and where the industry is headed
• End-to-end experience with lead generation to deal close
• Understanding basics of software being utilized and being able to demonstrate that in a way that IT, Ops, C-Suite can understand
• Proficiency writing content that sticks with the customer to book meetings and close the deal
• You enjoy helping to define objections and coming up with honest and creative solutions to meet the customer's needs

What we offer:

• Generous stock option plan
• 100% employer-paid medical and mental health care benefits. Vision and dental also available.
• Unlimited PTO
• Remote work
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture
• Base salary range based on level of experience: $90,000 - $140,000 (OTE range $130,000 - $210,000)

About kea
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date from top tier investors and we're building an amazing team to drive the world's restaurant commerce. We've experienced significant revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.

Our Commitment as a team
We are one unit moving at high velocity. We are compassionate and care for others. We are open and transparent. We play to win the long game. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!

About the role
You should be well versed in selling software to QSR’s from lead curation to building relationships with customers that have resulted in repeat sales. You’ll be responsible for explaining the various benefits of our voice ordering solution to a number of stakeholders ranging from Staff inside of restaurants to Corporate executives who make purchasing decisions. There are many ways we have been able to sell our product and we want you to come help build a repeatable sales model alongside our sales & accounts team. This role wears many hats but is focused on new account growth, so you’ll have a lot of freedom to try new things in addition to helping us amplify our current efforts that work.

What your day-to-day looks like

• Identify and engage with QSR’s that would benefit from kea’s voice ordering solution
• Collaborate with the sales & accounts team to fine tune our sales strategy
• Collaborate with the product development team to ensure the customers needs are being met
• Participating in trade shows, traveling to meet clients old and new, and constantly building relationships
• Design and implement email campaigns and marketing initiatives

What sets you up for success

• 5+ years of sales experience at a startup or SaaS company
• Strong understanding of how restaurant operators think, the challenges they have right now, and where the industry is headed
• End-to-end experience with lead generation to deal close
• Understanding basics of software being utilized and being able to demonstrate that in a way that IT, Ops, C-Suite can understand
• Proficiency writing content that sticks with the customer to book meetings and close the deal
• You enjoy helping to define objections and coming up with honest and creative solutions to meet the customer's needs

What we offer:

• Generous stock option plan
• 100% employer-paid medical and mental health care benefits. Vision and dental also available.
• Unlimited PTO
• Remote work
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

About us

Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date and we're building an amazing team to drive the world's restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we're building for them.

Our Commitment as a team
We are one unit moving at high velocity. We play to win the long game. We are compassionate and care for others. We are open and transparent. As you review the below keep Our Commitment in mind. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you satisfy even just a few of the below points, please apply!

About the Role

We expect to grow the team by 30% in 2023 (main hiring focus will span Engineering and Operations with minor additions to Sales and Finance) and we’re looking for an experienced Recruiter to join our team who can help us scale to the next level.

The People Team at kea is small but mighty (you will be the 2nd teammate), and with all the ambiguity a startup offers be prepared to wear multiple hats: whether it’s a deeper dive into tech hiring, expanding to business recruitment, participating in and/or owning people (HR) projects – we can cater all that ????

What your day-to-day looks like

• Own full-cycle recruitment (both tech and business roles)
• Partner with hiring teams to help them make precise and equitable hiring decisions
• Partner with the Head of People to contribute to strategy and tactics across multiple areas: hiring, DEI, candidate/HM experience, people brand, culture, learning and many more!

Ideally, our next full-desk recruiter will…

• Have 3+ years of previous in-house tech recruiting experience--agency/consulting experience is great too (this one is a must have requirement)
• Have been a key employee at a successful startup and helped build a team from scratch
• Find data driven decision-making thrilling and wonder why people don’t do it more often!
• Be experienced in designing multiple sourcing strategies to find out of box solutions
• Thrive in super fast-changing environment and enjoy juggling multiple tasks within tight deadlines
• Be incredibly resourceful and agile in case you envision turbulence in hiring goals
• Be independent and able to prioritize what’s next

What we offer:

• Generous stock option plan
• 100% employer-paid medical and mental health care benefits. Vision and dental also available.
• Unlimited PTO
• FSA/DCFSA
• Remote work
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

About kea
Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date and we're building an amazing team to drive the world's restaurant commerce. We've experienced over 500% year-over-year revenue growth, and plan to continue that trend by providing even more value for our customers through our technology. There are tens of thousands of restaurants out there that need kea, and we're building for them.

About the role
kea is looking for its second Account Manager. You should be well versed in working with restaurant operators from on-boarding to building long term relationships with customers that have resulted in expansion of accounts. You’ll be responsible for re-enforcing the various benefits of our voice ordering solution to a number of stakeholders ranging from Cashiers to Corporate executives who make purchasing decisions and have the ability to solve various problems on the fly. There are many ways we have been able to land and expand our product offering within restaurant chains and we want you to come help build a repeatable process alongside our sales & accounts team. This role wears many hats but is focused on retention of current accounts and new growth from within our customer base, so you’ll have a lot of freedom to try new things in addition to helping us amplify our current efforts that work.

What your day-to-day looks like

• Engage and build relationships with restaurant Operators that are leveraging our voice ordering solution
• Design and continuously iterate on a quick and easy on-boarding process
• Collaborate with the sales & accounts team to fine tune our sales strategy
• Collaborate with the product development team to ensure the customers needs are being met
• Participating in trade shows, traveling to meet clients old and new, and constantly building relationships

What sets you up for success

• 2+ years of Account Management experience at a startup or SaaS company
• End-to-end experience with on-boarding, implementation, and account management post deployment
• Ability to generate and communicate reports to clients effectively - strong sense of numbers and excel proficiency a plus
• Strong understanding of how restaurant operators think, the challenges they have right now, and where the industry is headed
• Understanding basics of software being utilized and being able to demonstrate that in a way that IT, Ops, C-Suite can understand
• Proficiency in writing content that seamlessly gets the client to understand and execute on next steps
• You enjoy helping to define objections and coming up with honest and creative solutions to meet customers needs

What we offer:

• Generous stock option plan
• 100% employer-paid medical and mental health care benefits. Vision and dental also available.
• Unlimited PTO
• Remote work
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

About us

Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date and we're building an amazing team to drive the world's restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we're building for them.

About the Role

kea is looking for a passionate and humble Quality Control Associate to join our ever growing Operations team. In this fully-remote role, you will be partnering with nearly every company department and will be actively suggesting to new QC ideas and ways to increase our revenue, call conversion and overall value as a company.

The Quality Control team is all about ingenuity and vision. We aspire to dig in deep and then take that information to think outside the box to find solutions to call and conversion issues. Our culture stems from understanding and kindness, with a go-getter mentality!

What your day-to-day looks like

• Assess each call from agent-, tech- and customer- perspectives.
• Partner with the larger Operations team to provide important insights and crucial findings that will make the company successful.
• Partner with Sales and Accounts team to report customer related challenges and issues to ensure strong restaurant / kea relationships.
• Own multiple report updates, as well as.

What’s in it for YOU:

• Flexible hours
• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to “wear lots of hats” and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What sets you up for success:

• 1+ years of QC experience.
• True call center experience would be a plus.
• Flexible/open availability.
• Thrive in super fast-changing environment and enjoy juggling multiple tasks within tight deadlines.
• Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
• Tech savvy: you’re computer-savvy. Strong Google Sheets / Excel knowledge is a plus.

About us

Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date and we're building an amazing team to drive the world's restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we're building for them.

About the Role

kea is looking for a passionate and humble Quality Control Associate to join our ever growing Operations team. In this fully-remote role, you will be partnering with nearly every company department and will be actively suggesting to new QC ideas and ways to increase our revenue, call conversion and overall value as a company.

The Quality Control team is all about ingenuity and vision. We aspire to dig in deep and then take that information to think outside the box to find solutions to call and conversion issues. Our culture stems from understanding and kindness, with a go-getter mentality!

What your day-to-day looks like

• Assess each call from agent-, tech- and customer- perspectives.
• Partner with the larger Operations team to provide important insights and crucial findings that will make the company successful.
• Partner with Sales and Accounts team to report customer related challenges and issues to ensure strong restaurant / kea relationships.
• Own multiple report updates, as well as.

What’s in it for YOU:

• Flexible hours
• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to “wear lots of hats” and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What sets you up for success:

• 1+ years of QC experience.
• True call center experience would be a plus.
• Flexible/open availability.
• Thrive in super fast-changing environment and enjoy juggling multiple tasks within tight deadlines.
• Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
• Tech savvy: you’re computer-savvy. Strong Google Sheets / Excel knowledge is a plus.

About us

Launched in 2018, kea is changing the way restaurants operate. We've built a SaaS voice product that takes calls on the behalf of the restaurant, helping customers place their orders without having to speak to someone in the store. This allows the restaurant to stop context-switching and focus on what they do best: making great food. We've raised $21m to date and we're building an amazing team to drive the world's restaurant commerce. There are tens of thousands of restaurants out there that need kea, and we're building for them.

About the Role

kea is looking for a passionate and humble Training Coordinator to join our team to help us scale to the next level. You will help to schedule training activities, as well as participate in near- and long-term training planning and execution as we scale, so it is essential that you’re very detailed, punctual and professional in all communications. In this fully-remote role, being highly-accountable is essential as you will split your time between working independently and alongside the Training Team, sometimes with very minimal oversight.

The Training Team at kea is small but mighty, and with all the ambiguity a startup offers be prepared to wear multiple hats.

What your day-to-day looks like

• Schedule multiple training activities: new hire training, cross-training, follow-ups, etc.
• Monitor weekly performance and QC reports and partner with training lead to set priorities and streamline training sessions.
• Own training database and reports updates.
• Update and communicate SOPs both internally and to our partners.
• Partner with the BPO training and leadership teams to ensure smooth training process and logistics.

What’s in it for YOU:

• Flexible hours
• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to “wear lots of hats” and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What sets you up for success:

• 1+ years of experience in a data-heavy, technical-product-focused operations role.
• True call center experience would be a plus.
• Flexible/open availability.
• Thrive in super fast-changing environment and enjoy juggling multiple tasks within tight deadlines.
• Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
• Tech savvy: you’re computer-savvy.

About the Role

kea is looking for an experienced, passionate, and humble Operations Associate to join our team to help us scale to the next level. This position is a mix of Customer Success (proactive), and Customer Support (reactive) with a significant amount of metrics oversight. If you’re obsessed with data-driven decision making and helping customers, then this role is for you! You will help to onboard new clients and proactively/reactively address customer issues as they arise, so it is essential that you’re very detailed, punctual and professional in all communications. In this fully-remote role, being highly-accountable is essential as you will split your time between working independently and alongside other Operations personnel, sometimes with very minimal oversight.

You will find this role exhilarating if you genuinely enjoy being the operational eyes and ears of a business while keeping customers' experience front and center at all times.

What your day-to-day looks like

• Monitoring real-time metrics to maintain healthy call center production and being proactive when signs of poor health occur. Promptly answer inbound support emails and respond to customer inquiries and service requests in a professional and courteous manner.
• Communicating with the kea Operations and Product departments and BPO leads when solving issues related to the ordering platform or agent staffing; escalating to kea Account Management and Leadership as needed.
• Support onboarding of new customers by creating accounts in kea’s database, verifying telephony setup and answering questions.
• Help maintain kea’s knowledge base for customers and assist in the creation of new SOP's.
• Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week.
• Contact Restaurant partner locations as needed to facilitate order recovery.

What’s in it for YOU:

• Flexible, part-time hours with hourly pay
• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to “wear lots of hats” and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What sets you up for success:

• 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
• Flexible/open availability.
• Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
• Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
• Tech savvy: you’re computer-savvy. CRM/ticketing system experience is preferred, but not required.

About the Role

kea is looking for an experienced, passionate, and humble Operations Specialist to join our team to help us scale to the next level. This position is a mix of Customer Success (proactive), and Customer Support (reactive) with a significant amount of metrics oversight. If you’re obsessed with data-driven decision making and helping customers, then this role is for you! You will help to onboard new clients and proactively/reactively address customer issues as they arise, so it is essential that you’re very detailed, punctual and professional in all communications. In this fully-remote role, being highly-accountable is essential as you will split your time between working independently and alongside other Operations personnel, sometimes with very minimal oversight.

You will find this role exhilarating if you genuinely enjoy being the operational eyes and ears of a business while keeping customers' experience front and center at all times.

What your day-to-day looks like

• Monitoring real-time metrics to maintain healthy call center production and being proactive when signs of poor health occur. Promptly answer inbound support emails and respond to customer inquiries and service requests in a professional and courteous manner.
• Communicating with the kea Operations and Product departments and BPO leads when solving issues related to the ordering platform or agent staffing; escalating to kea Account Management and Leadership as needed.
• Support onboarding of new customers by creating accounts in kea’s database, verifying telephony setup and answering questions.
• Help maintain kea’s knowledge base for customers and assist in the creation of new SOP's.
• Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week.
• Contact Restaurant partner locations as needed to facilitate order recovery.

What’s in it for YOU:

• Flexible, part-time hours with hourly pay
• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to “wear lots of hats” and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What sets you up for success:

• 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
• Flexible/open availability.
• Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
• Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
• Tech savvy: you’re computer-savvy. CRM/ticketing system experience is preferred, but not required.

About the Role

kea is looking for an experienced, passionate, and humble Customer Success Representative to join our team to help us scale to the next level. This position is a mix of Customer Success (proactive) and Customer Support (reactive). If you’re obsessed with data-driven decision making and helping customers, then this role is for you! You will help to onboard new clients and proactively/reactively address customer issues as they arise, so it is essential that you’re very detailed, punctual and professional in all communications. In this fully-remote role, being highly-accountable is essential as you will split your time between working independently and alongside other Customer Success Representatives, sometimes with very minimal oversight.

You will find this role exhilarating if you genuinely enjoy being the operational eyes and ears of a business while keeping customers' experience front and center at all times.

What your day-to-day looks like

• Monitoring real-time metrics to maintain healthy call center production and being proactive when signs of poor health occur. Promptly answer inbound support emails and respond to customer inquiries and service requests in a professional and courteous manner.
• Communicating with the kea Operations and Product departments, and BPO leads when solving issues related to the ordering platform or agent staffing; escalating to kea Account Management and Leadership as needed.
• Support onboarding of new customers by creating accounts in kea’s database, verifying telephony setup and answering questions.
• Help maintain kea’s knowledge base for customers and assist in the creation of new SOP's.
• Track and document all happenings in HubSpot, follow up on open tickets from earlier in the day/week.
• Contact Restaurant partner locations as needed to facilitate order recovery.

What’s in it for YOU:

• Flexible, part-time hours with hourly pay
• Generous stock option plan
• Unlimited PTO
• 100% remote work
• Opportunity to “wear lots of hats” and accelerate your career
• Ownership, responsibility, and empowerment in what you do
• Incredible teammates and a caring workplace culture

What sets you up for success:

• 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
• Flexible/open availability.
• Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
• Accountable & Independent: you’re self-directed and take pride in your work. It’s clear that you’re invested in your own professional growth, as well as the growth of the company you represent.
• Tech savvy: you’re computer-savvy. CRM/ticketing system experience is preferred, but not required.