Job Description

Are you highly organized and adept at ensuring smooth communication between departments? Do you excel at maintaining precise, accurate information in a fast-paced environment? KENTECH Consulting Inc. is seeking a detail-oriented and customer-focused Intake Specialist to be the crucial first point of contact in our background investigation process. Your role will facilitate seamless case intake and handoff, supporting timely and effective service delivery for our clients.

Key Responsibilities

• Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and seamless case setup.
• Coordinate and liaise with internal departments (such as Investigative Analysts and Verifications) to ensure smooth handoffs and consistency in service delivery.
• Review and validate incoming client information for completeness, addressing any missing details to minimize delays.
• Maintain accurate records of case intake activities in our case management system, ClarityIQ.
• Prioritize intake tasks based on client requirements, service standards, and timelines.
• Communicate with clients to clarify initial information when necessary, fostering strong customer relations and proactive communication.
• Support ongoing improvements in the intake process, contributing ideas to enhance efficiency and client satisfaction.

Qualifications

• 1+ years of experience in an intake, customer service, or administrative role; experience in healthcare, social services, legal, or background screening industries is a plus.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Effective communication skills, both written and verbal, with a customer-focused approach.
• Proficiency with technology; experience with case management systems or CRM software is a plus.
• Adaptability to evolving processes and priorities in a dynamic work environment.

Desired Soft Skills

• Critical Thinking: Ability to evaluate information accurately and make informed decisions.
• Communication Skills: Clear and concise communication with clients and team members.
• Attention to Detail: Commitment to thorough and accurate data handling.
• Team Collaboration: Willingness to work cooperatively across departments to achieve shared goals.
• Problem-Solving: Proactive approach to addressing challenges and streamlining the intake process.

To be considered for this position, candidates must reside in one of the following states: Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington.Only applicants located within these states will be considered due to operational and compliance requirements.

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Job Description

We are seeking a motivated and results-oriented Account Executive to drive revenue growth and expand our client base within the small to medium-sized business (SMB) segment (1-500 employees). This role is ideal for a driven salesperson passionate about client engagement and skilled at building lasting relationships.
 

Key Responsibilities
 

• Sales Cycle Management: Manage the full sales process from prospecting to closing. Conduct discovery calls, demos, negotiations, and finalize deals with new and existing business.
• Client Research: Gain insight into client challenges and showcase how KENTECH’s products provide tailored solutions.
• Stakeholder Engagement: Drive the sales process by effectively engaging internal and external stakeholders.
• Territory Strategy: Develop and implement a strategic plan for target markets to achieve revenue goals.
• Client Engagement: Schedule in-person client meetings as necessary within assigned territories to foster relationships and drive business growth.
   

Qualifications

• Sales Experience: 2+ years of experience in sales with a track record of meeting or exceeding quotas. Prior experience in tech or SaaS sales is beneficial.
• Closing Experience: At least 1 year of experience in closing deals with proven success.
• Industry Knowledge: Solid understanding of the background screening industry and familiarity with hiring practices, investigative solutions, and client needs in this space.
• Relationship Building: Strong ability to establish connections and effectively communicate with executives and stakeholders.
• Growth Mindset: A desire to learn, adapt, and refine sales techniques for optimal results.

Nice to Have

• Familiarity with CRM tools such as HubSpot or similar platforms.
• Interest in or experience with investigative services or similar industries.

To be considered for this position, candidates must reside in one of the following states: Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington. Only applicants located within these states will be considered due to operational and compliance requirements.

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Job Description

• Conduct impartial, fact-based pre-employment investigations on a project basis.
• Analyze applications from various municipal government agencies, highlighting key information.
• Undertake extensive online and telephonic research to gather relevant data.
• Efficiently manage and deliver investigation reports within agreed deadlines.
• Utilize experience in conducting both in-person and remote candidate interviews.
• Perform canidate interviews as part of comprehensive background checks over the phone and virtual. 
• Proactively identify information gaps and inconsistencies, strategizing effective ways to gather necessary data.
• Execute criminal background checks and civil lawsuit verifications using public records.
• Prepare organized lists to streamline the background check process.
• Edit and refine reports to ensure grammatical accuracy and content quality.
• Maintain consistent, professional communication with clients and stakeholders.

Qualifications

• College Degree in Journalism, Criminal Justice, Political Science, Pre-Law, Paralegal, or a related field.
• Minimum of 5 years of experience in investigative or related roles, including journalism, investigative reporting, or criminal investigations.
• Strong ability to work independently and handle a dynamic, varied caseload.
• Proficient in conducting in-depth interviews, whether in-person or remotely, to gather insights and information.
• Exceptional organizational, writing, and communication skills—clear, concise reporting is essential.
• Skilled in maintaining confidentiality and handling sensitive information with discretion and trustworthiness.
• Familiarity with criminal databases and overseeing investigations from initiation to conclusion.
• Highly tech-savvy, with proficiency in Google Docs, Excel, and adaptability to new investigative tools and software.
• Must pass Security Clearance to obtain a Permanent Employee Registration Card (PERC) or already possess one.

Key Soft Skills

• Attention to Detail: Critical for thorough, accurate investigations, and ensuring clarity and precision in final reports.
• Ethical Integrity: Vital for unbiased investigations, ensuring objectivity and maintaining trust in background checks.
• Clear Communication: Essential for conducting interviews, reporting findings, and communicating with clients effectively.
• Investigative Mindset: Needed to identify gaps, strategize data collection, and interpret findings to provide meaningful insights.
• Time Management: Important for juggling multiple investigations and meeting tight deadlines without compromising quality.

To be considered for this position, candidates must reside in one of the following states: Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington. Only applicants located within these states will be considered due to operational and compliance requirements.

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