Who we are

Lovingly has paired our passion for creating meaningful moments with the power of innovative technology to redefine how gifts—especially floral gifts—are sent today. We believe it should be personal, intentional, and truly capable of representing how you feel!

Our mission is to set a new standard in gifting through innovative technology, ensuring that every gift is meaningful, personal, and effortlessly delivered to the people who matter most. With our network of over 1500 talented local florists across the country, we guarantee your gift will make a mark.

At Lovingly, we embrace a hybrid work model that combines the flexibility of remote work with the benefits of in-person collaboration. Our team members span North America, many of whom are located within a few hours of our Hopewell Junction, NY, headquarters. While the majority work from home, we recognize the unique value of face-to-face interactions. Depending on the role, team members may be asked to join us at HQ periodically. This approach fosters strong team cohesion and collaboration while supporting personal and professional growth. Our hybrid model reflects our commitment to creating a balanced, adaptable work culture.

Who you are

• Passionate about creating meaningful experiences for both customers and team members.
• A believer in continuous personal and professional development with a growth mindset that sees potential in every challenge.
• A committed leader who excels in strategic and technical thinking, balancing long-term vision with hands-on problem-solving.
• Committed to fostering innovation and efficiency, ensuring alignment with Lovingly’s high-performance and trust-building initiatives.
• Proficient in re-platforming, AI integration, and scaling technical solutions to support modern e-commerce needs.
  

If this describes you, you might just be theDirector of Engineeringwe’re looking for!

Lovingly has ambitious growth plans, and we’re building a motivated, diverse team to help double our market share domestically and internationally. As Director of Engineering, you’ll be the technical cornerstone, overseeing engineering efforts that span B2B and D2C platforms, AI-driven solutions, and scalable infrastructures—all aligned with our mission of creating exceptional gifting experiences.

What you’ll do

• Lead hands-on technical development and strategic planning.
• Mentor and build high-performing engineering teams focused on continuous learning and technical excellence.
• Drive the modernization of Lovingly’s tech stack, integrating AI and machine learning to enhance our product and workflow efficiency.
• Oversee infrastructure management with an emphasis on security, scalability, and cost optimization.
• Collaborate cross-functionally with product, UX/UI, and marketing teams to ensure alignment and technical feasibility.
• Implement and maintain robust development practices, including CI/CD and comprehensive QA processes.

• 10+ years of experience in software engineering, with at least 5 years in senior leadership.
• Proven expertise in leading technical projects, re-platforming, and AI technologies.
• Strong communication skills, capable of simplifying complex ideas for diverse audiences.
• Alignment with Lovingly’s LLAMA philosophy, emphasizing innovation, adaptability, and proactive problem-solving.
  

Note: Job candidates must reside in Connecticut, Massachusetts, New Jersey, New York, or Pennsylvania.

Salary Range

The salary range for this position is between 150K - 190K based on skills, experience, and background.

• 22 days PTO—use them however you want!
• 12 paid holidays
• Comprehensive benefits, including health, dental, and vision
• 401k with guaranteed 3% salary contribution
• Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs)
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Who we are

At Lovingly, we pair our passion for creating meaningful moments with innovative technology to redefine how gifts, especially floral ones, are sent today. Our mission is to set a new standard in gifting, ensuring every gift is deeply personal and effortlessly delivered to those who matter most. Our network of over 1500 local florists helps us guarantee that every gift makes an unforgettable impact.

We embrace a hybrid work model balancing remote flexibility with in-person collaboration at our Hopewell Junction, NY headquarters. While most team members work remotely, certain roles may require periodic in-office engagement to foster collaboration. Our approach supports a culture that nurtures both professional growth and personal well-being.

Who you are

• Passionate about creating impactful experiences for both customers and team members.
• A forward-thinking innovator who thrives on solving complex challenges with creative solutions.
• Experienced in process optimization and leveraging AI-driven automation to achieve operational excellence.
• Committed to personal and professional growth, actively seeking learning opportunities and fostering a culture of continuous improvement.
• A collaborative communicator who can effectively convey complex automation processes to non-technical stakeholders.
• Adaptable, detail-oriented, and results-driven, always looking for ways to enhance efficiency without sacrificing quality.
  

If this describes you, you might just be theBusiness Process Manager – Automation & AI Integrationwe’re looking for!

Lovingly has ambitious growth plans, and as our Business Process Manager, you'll play a crucial role in optimizing our operations to support these goals. You'll design and implement scalable AI-driven solutions that reduce manual tasks and boost efficiency, driving our mission forward.

What you’ll do

• Map, analyze, and refine existing business processes to eliminate inefficiencies and redundancies.
• Implement and manage automation tools, focusing 50-60% of your work on AI integration, such as ChatGPT, LLMs, and RPA tools, to elevate workflow efficiency.
• Lead cross-departmental collaboration, ensuring that AI solutions align with business objectives and foster team-wide adoption.
• Establish KPIs and monitor the performance of automated processes, iterating solutions to meet evolving business needs.
• Conduct training and promote a culture of innovation through regular workshops to develop AI competency across teams.

• Alignment with Lovingly’s LLAMA philosophy, embodying forward-thinking, creative problem-solving, and adaptability.

• 5+ years in business process management with demonstrated success in automation and AI integration.
• Proficiency in tools such as PowerAutomate, Make, and Zapier, with expertise in process mapping and data analysis.
• Strong communication and interpersonal skills to engage with diverse teams and promote widespread adoption of new technologies.
• Lean Six Sigma certification preferred but not required.
  

Salary Range

The salary range for this position is between 80K - 120K. Compensation includes performance-based incentives tied to project milestones and efficiency metrics.

• 22 days of PTO, usable as you wish!
• 12 paid holidays.
• Comprehensive health, dental, and vision insurance.
• 401k with a guaranteed 3% salary contribution.
• Opportunities for professional development and a 25% tuition discount at Marist College (including online programs).

Join us in transforming the way the world gifts. At Lovingly, every action we take reflects our mission to create and share meaningful moments.

We are proud to be an equal opportunity employer, committed to a diverse and inclusive workplace.

See more jobs at Lovingly

Apply for this job

Who we are

Lovingly has paired our passion for creating meaningful moments with the power of innovative technology to redefine how gifts—especially floral gifts—are sent today. We believe every gift should be personal, intentional, and truly capable of representing how you feel! Our mission is to set a new standard in gifting through innovative technology, ensuring that every gift is meaningful, personal, and effortlessly delivered to the people who matter most to you.

With a network of over 1,500 talented local florists across the country, we guarantee that your gift will make a mark.

At Lovingly, we embrace a hybrid work model that combines the flexibility of remote work with the benefits of in-person collaboration. Our team members are spread across North America, with many conveniently located within a few hours of our Hopewell Junction, NY headquarters. While most of our team works remotely, we recognize the unique value of face-to-face interactions. Depending on the role, team members may be asked to join us at HQ periodically—ranging from once a year to quarterly, monthly, or even weekly. This approach ensures strong team cohesion and collaboration while respecting individual needs for flexibility. Our hybrid model reflects our commitment to creating a balanced, adaptable work culture that supports both personal and professional growth.

Who you are

• A natural relationship builder, accountable for driving results and revenue growth.
• Exceptionally resourceful with a knack for solving complex problems and overcoming objections.
• Calm under pressure with a growth mindset, passionate about helping small business owners succeed in the digital world.
• Committed to innovation and utilizing AI-driven insights to optimize partner success.
• A proactive learner, always seeking new ways to improve processes and stay ahead of industry trends.
• Aligned with Lovingly's LLAMA philosophy, which emphasizes adaptability, creativity, continuous learning, and leveraging AI for innovation.

If this describes you, you might just be the Account Manager we’re looking for!

Lovingly has tremendous plans for growth, and we're building a motivated and diverse team to help double our market share domestically and internationally. As an Account Manager, you'll play a pivotal role in ensuring the success of our florist partners through relationship management, creative problem-solving, and strategic growth initiatives.

What you’ll do

As an Account Manager, you will manage a portfolio of florist accounts, nurturing relationships and driving partner success. In line with Lovingly’s LLAMA principles, you’ll bring a creative and adaptable mindset to:

• Manage a portfolio of florist accounts focusing on retention, growth, and adoption of Lovingly's full suite of products and services.
• Proactively identify opportunities to upsell and cross-sell, including offerings like Lovingly Connect, Google Ads Service, and POS Terminals.
• Collaborate with the marketing team to implement AI-driven personalization strategies for both B2B and D2C channels.
• Assist in transitioning legacy partners to newer, more profitable services, ensuring a smooth and positive experience.
• Contribute to refining SOPs for account management processes, ensuring scalability and alignment with Lovingly’s evolving business model.

• · While a Bachelor’s or Master’s degree in business, marketing, or a related field is beneficial, we prioritize the right mindset, skillset, and experience. We welcome candidates who can demonstrate a strong technical background, innovative thinking, and alignment with Lovingly’s LLAMA philosophy, regardless of formal education.
• · Proven track record of meeting or exceeding sales targets and KPIs.
• · Strong interpersonal and communication skills with a proven ability to build lasting relationships.
• · Proficiency in CRM systems, particularly Salesforce.
• · Experience with AI-driven marketing or personalization strategies.
• · Ability to work extended hours during key product launches and peak periods.
• · Familiarity with the challenges and opportunities in the gifting or floral industry.
• · Strong alignment with Lovingly's LAMA mindset (Learning AI-Augmented Multipotentialite Archetype), emphasizing adaptability, creativity, and continuous learning.
• · Must be located within 1 hour drive of Hopewell Junction, NY.
  

Salary Range $55,000 - $70,000, based on skills, experience, and background.

• 22 days PTO—use them however you want!
• 12 paid holidays
• Comprehensive benefits including health, dental, and vision
• 401k with a guaranteed 3% salary contribution
• Ongoing development opportunities, plus a 25% tuition discount at Marist College (including online programs)
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, or expression, or veteran status. We are proud to be an equal opportunity workplace.

See more jobs at Lovingly

Apply for this job