Paul Davis Restoration, Inc.
Paul Davis Restoration, Inc. is hiring a Remote Assignment Support Coordinator
Responsive recruiter
We Are Paul Davis! Our company's mission is to provide opportunities for great people to deliver best-in-class results.
Join Our Dynamic Team as the Assignment Support Coordinator!
Are you a seasoned Assignment Support Coordinator with experience in business or construction? Are you looking to leverage your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates multiple franchise locations across North America, seeks an Assignment Support Coordinator to join our robust Claims Force/Quality Assurance Team.
We are seeking a dedicated and experienced Assignment Support Coordinator who will be responsible for ensuring local Franchise offices are compliant with Program SLA (service level agreement) and Program guidelines. This position assists in driving Program performance to exceed Carrier expectations. As a key member of the Paul Davis Restoration, Inc. (PDRI) Claims Force team, this position leverages the skills and relationships of US Operations team members to improve scorecard performance to exceed Carrier expectations.
Why Join Us?
- Competitive salary and benefits package
- Opportunity to lead and shape the safety culture of our growing company
- Work with a dynamic team committed to excellence and safety
- Medical, Dental, Vision, Life, Disability & 401(k) benefits
- Paid Holidays, Vacation, Sick Days, and Volunteer Days
- Career growth opportunities within a fast-paced and innovative environment
This role is designed to provide operational and administrative support to our network of franchisees, ensuring they receive the resources, oversight, and guidance necessary to deliver top-quality restoration commitments. As a key support team member, you will play a critical role in helping ensure that franchise locations consistently meet company standards and customer expectations and communicate openly with our insurance carrier partners.
Essential Duties/Responsibilities:
Essential Duties/Responsibilities:
- Franchisee Support: Monitor direct program assignments from first notice of loss through pre-scrub estimate completion. The Scorecard Performance Associate will seek routine updates, reinforce performance and timeliness standards, monitor and coach document uploads and process completion, and drive improvement by proactively reaching out to Franchises and checking the status of the pending Service Level Agreement requirements.
- Assignment Coordination: Help franchisees manage and track the progress of direct program assignments, ensuring timely and efficient completion, with timely and transparent documentation of job status throughout the process. Assist with coordinating schedules, resources, and any additional support needed to meet SLA deadlines.
- Quality Assurance: Ensure that franchisee operations are aligned with industry standards, organizational expectations, and carrier partner standards. Provide support to Scorecard Performance Associates and Scorecard Performance Manager through feedback loops to drive alignment and compliance with all assignments to meet industry and carrier partner standards.
- Training and Resources: Assist in providing ongoing training and support to franchisees, ensuring they have access to the latest tools, resources, and processes necessary for success. Help create and update training materials related to best practices, expectations, and direct program assignment success.
- Documentation and Reporting: Maintain accurate records of franchisee assignments, internally documenting key expectation compliance to drive training and coaching initiatives. Ensure franchisees are submitting required documentation on time and following established reporting processes.
- Communication and Problem Resolution: Act as a liaison between the franchisor and franchisees, helping usher them to partner PDRI teams to resolve any operational or service issues that arise during assignments. Provide clear and timely communication to franchisees regarding updates, changes, and new policies.
- Teamwork and Collaboration: Attend company or team meetings virtually, as required, to be informed on all things Paul Davis. Additionally, trends that are identified should be reported to the Scorecard Performance Manager.
- All other duties as assigned.
Competency - Knowledge, Skills, and Abilities
- Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, etc.)
- Strong organizational and time management skills, with the ability to manage multiple assignments simultaneously.
- Excellent verbal and written communication skills, with a customer-service mindset.
- Ability to work collaboratively with franchisees and internal teams to ensure smooth operations.
- Proficiency with project management software, CRM systems, and general office tools (e.g., Microsoft Office Suite)
- Coaching methods and conflict resolution
- Ability to learn and operate our primary operating systems (RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, One Drive, and others)
- The ability to work under pressure
- Exceptional attention to detail
- Ability to conceptualize
- Ability to work independently
- Self-driven
- Ability to work office equipment (fax, scanner, printer, copier, phone system, computers)
- Maintain a high level of confidentiality
- Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
Required Education & Experience:
- High School Diploma or GED
- Bachelor’s Degree or equivalent experience in business administration or other related field
Preferred Education & Experience:
- IICRC Certifications are a plus, but not required
Reasonable Accommodation for Disability
Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
A “reasonable accommodation” is a change or adjustment to a job or work environment that allows a qualified individual with a disability, defined as a physical or mental condition that is permanent, ongoing episodic, or of some persistence, and is a substantial or significant limit on an individual’s ability to carry out important functions (or as otherwise defined by federal or provincial law), to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by provincial or federal law.
If you are ready to take on a challenging and rewarding role that offers both variety and the opportunity to make a significant impact, we would love to hear from you. Apply today to join our team and help shape the future of Paul Davis!
About Us:
Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 340 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. In our business, training of local marketing professionals is critical to the continued success of the Network.
Make an impact now: Paul Davis is proud of our 56+ year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee, and client-focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients through our dedicated work! WE ARE PAUL DAVIS!
This is a remote position.
Compensation: $45,000.00 - $48,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
See more jobs at Paul Davis Restoration, Inc.
Paul Davis Restoration, Inc. is hiring a Remote Commercial Regional Sales Manager
Position Summary
Paul Davis Restoration, Inc. is a North American organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 offices across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. In our business, training of local marketing professionals is critical to the continued success of the Network.
The Commercial Regional Sales Manager, is an outside sales position that will prospect and build new account relationships with commercial accounts while growing and maintaining the existing account base in the property mitigation and restoration industry. Working with Commercial prospects and clients, this leader will implement agreements with new and existing commercial clients in an assigned Regional territory as well as collaborating with offices on local/regional commercial opportunities to expand market share and growth initiatives. The Commercial Regional Sales Manager role relies on maintaining and enhancing revenues and increasing market share for the Paul Davis network of offices, while helping to provide a superior level of service by working closely with Marketing, Operations, and Quality Assurance to support and ensure our offices are delivering on promises and commitments made.
Essential Duties/Responsibilities
- Build and secure new commercial accounts, referrals, and existing relationships with key decision makers through leads, cold calling, and sales presentations to maintain/grow the existing account base and expand our market share and revenue percentages
- Expand market share and opportunities within a defined list of existing accounts in assigned areas
- Communicate with, train, and motivate network offices to understand and support the Business Development department and expand knowledge base of Commercial initiatives
- Negotiate and complete MSAs (Master Service Agreements) and FSAs (First Priority Agreements) with local/regional commercial partners
- Develop and deliver sales presentations in a professional and effective manner by
- Making regular sales calls to develop relationships and follow up on leads
- Acting to close opportunities and finalize agreements
- Meeting established sales quotas and revenue and growth goals
- Responsible for developing business relationships and all commercial opportunities with Multi-Unit Housing, Healthcare, Hospitality, Retail, Commercial Brokers/Carriers, and local/state Government in assigned areas
- Responsible for account management which includes dispute resolution, problem avoidance, and compliance with service level agreements
- Work with the Business Development team to facilitate service opportunities
- Understands the services and products offered by Paul Davis Restoration
- Assists in marketing initiatives and communicates regularly with the SVP of Business Development
- Analyzes and recommends programs and procedures that are in the best interest of all parties
- All other duties as assigned
Competency – Knowledge, Skills and Abilities
- Sales experience with demonstrated negotiation and marketing skills
- General knowledge of the Insurance industry/claims
- Obtains necessary industry trade certifications
- High level of initiative, dependability, and self-motivation
- Effectively able to communicate both verbally and in writing
- Ability to analyze, diffuse and solve problem situations
- Knowledge of cost analysis techniques
- Ability to make decisions on own and evaluate judgments
- Possesses valid driver’s license
- Ability to demonstrate initiative, accountability, and leadership
- Ability to organize and schedule assignments to meet known priorities and critical work deadlines
- Strategic and analytical thinking
- Demonstrated attention to detail and communication skills
- Ability to influence without authority
- Proficient knowledge of Sage Intacct as well as MS Office including Teams, Outlook, Word, Excel,
PowerPoint, One Drive, Share Point and Zoom - Computer literacy
- The ability to work under pressure
- Exceptional attention to detail
- Ability to conceptualize
- Self-driven
- Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
Required Education and Experience
- College Diploma or Bachelor’s Degree (or equivalent experience)
- Sales experience 5+ years a plus
- Restoration and or insurance or commercial/ facility sales experience a plus
Physical Requirement
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to stay in a stationary position up to 100% of the time
- The person in this position needs to occasionally move about inside the office to access file
cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers over the phone
- Occasionally will lift up to 20lbs
- Ability to safely operate a company vehicle
Work Environment
The employee will be working in a corporate office environment. Most work will be conduct over email, video conferencing, and telephone. The successful person must be productive with minimal supervision.
Travel
Travel
This position may require up to 50% travel for vendor sites, business visits as well as for team meetings and trainings.
Reasonable Accommodation For Disability
Reasonable Accommodation For Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.
Disclaimer
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
I can perform the essential duties and responsibilities of the job description.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
See more jobs at Paul Davis Restoration, Inc.