As an integral part of our organization, you will work directly with senior management to solve complex legal problems, develop strategies to minimize risk, and support our growth initiatives. You will have the opportunity to handle a diverse range of legal issues, from transactional support and dispute management to property and casualty insurance oversight.

Position: Associate General Counsel
Reports to: Vice President, Legal Department
Location:  Remote

Salary Range:  Commensurate with years of experience

Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

 Position Summary
Paul Davis Restoration, Inc. is a North American organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 offices across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.  Paul Davis Restoration is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com].  In our business, training of local marketing professionals is critical to the continued success of the Network.

The Commercial Regional Sales Manager, is an outside sales position that will prospect and build new account relationships with commercial accounts while growing and maintaining the existing account base in the property mitigation and restoration industry. Working with Commercial prospects and clients, this leader will implement agreements with new and existing commercial clients in an assigned Regional territory as well as collaborating with offices on local/regional commercial opportunities to expand market share and growth initiatives. The Commercial Regional Sales Manager role relies on maintaining and enhancing revenues and increasing market share for the Paul Davis network of offices, while helping to provide a superior level of service by working closely with Marketing, Operations, and Quality Assurance to support and ensure our offices are delivering on promises and commitments made.

 Essential Duties/Responsibilities 

 Competency – Knowledge, Skills and Abilities 

 Required Education and Experience 

 Physical Requirement 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

cabinets, office machinery, etc. 

 

Work Environment 

 

The employee will be working in a corporate office environment. Most work will be conduct over email, video conferencing, and telephone. The successful person must be productive with minimal supervision.

Travel 

 

This position may require up to 50% travel for vendor sites, business visits as well as for team meetings and trainings.

Reasonable Accommodation For Disability 

 

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. 

 

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Disclaimer 

 

Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. 

 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

 

I can perform the essential duties and responsibilities of the job description.  

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Position Summary:

  Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.     Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com].  In our business, training of local marketing professionals is critical to the continued success of the Network.  This Quality Assurance Analyst will serve as a member of the Quality Assurance team. The primary responsibility of the Quality Assurance Analyst is to complete estimate and documentation reviews on mitigation assignments for Service Level Compliance to carrier partner guidelines and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position will also assist with support of the department and network during a Catastrophe Event.  

Essential Duties/Responsibilities: 

Required Education and Experience: 

Preferred Education and Experience: 

Physical Requirement: 

Work Environment:
  

The employee will be working indoors.  The employee will be exposed to air conditioning and heat.  The employees will be exposed to normal noises throughout the office.  

Travel: 
  

This position may require up to 10% travel.  This position may require travel to franchise locations, trainings, and team meetings.

Reasonable Accommodation for Disability :
  

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. 

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Disclaimer:
    

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

 

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?Position Summary:

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.  Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com].  In our business, training of local marketing professionals is critical to the continued success of the Network.  This Quality Assurance Estimator will serve as a member of the Quality Assurance team. The primary responsibility of the Quality Assurance Estimator is to complete estimates and invoices as part of the FAST Program. The Quality Assurance Estimator will complete estimates on behalf of the franchises, with work standards focused on accuracy, speed, and customer service. This position will also assist with support of the department and network during a Catastrophe Event. .  

 

 High School Diploma or GED

 

 

 

The employee will be working indoors.  The employee will be exposed to air conditioning and heat.  The employees will be exposed to normal noises throughout the office. 

 

This position may require up to 10% travel.  This position may require travel to franchise locations, trainings, and team meetings.   

 

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

 

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Position Summary: Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.  Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com].  In our business, training of local marketing professionals is critical to the continued success of the Network.  This Quality Assurance Specialist will serve as a member of the Quality Assurance team. The primary responsibility of the Quality Assurance Specialist is to complete estimate and documentation reviews on mitigation (water, mold, fire, tarping, board-up, emergency repairs),  contents, large loss fire, time and materials, and reconstruction assignments; with work standards focused on accuracy, speed, and customer service. This position will also assist with support of the department and network during a Catastrophe Event.  

 

 

 

 

 

 

 

 

 

 

The employee will be working indoors.  The employee will be exposed to air conditioning and heat.  The employees will be exposed to normal noises throughout the office. 

 

This position may require up to 10% travel.  This position may require travel to franchise locations, trainings, and team meetings.   

 

 

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

 

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

 

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

 Position Summary

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. In our business, training of local marketing professionals is critical to the continued success of the Network.

This Quality Assurance Team Manager will serve as a member of the Quality Assurance team. The primary responsibility of the Quality Assurance Manager is to lead a team of QA members in performance management, SMART goal creation, and team meetings with collaborations between QA and Business Development and partnering with Operations; all designed to strategically place Paul Davis at the top of each carrier’s score card. Work standards for the Manager and the team are focused on accuracy, speed, and customer service. The QA Team Manager will support the team with claim management escalations and oversight.

Essential Duties/Responsibilities

• Recruits, onboards, and trains new QA team members
• Completes monthly meetings with team members for performance coaching and management
• Completes monthly Goal Setting & Review (GS&R) Meetings with team members focusing on
continuous improvement
• Supports team members’ growth with creation of SMART Goals and development paths
• Facilitates and conducts team calibration meetings
• Assists with coordination of claims, reviews of mitigation, contents, and reconstruction estimates, and
estimating through the FAST Program as needed
• Communicates effectively with direct reports, supervisor, franchisees, and insurance carrier partners
• Provides trend analysis of internal performance to supervisor and participates in problem solving
sessions to address gaps
• Partners with Account Management and Business Development VPs on specific accounts to review
carrier scorecards and creation action plans, where necessary, to improve ranking
• Provides updates to Operations team when escalations are necessary, based on franchise
responsiveness and performance
• Creates opportunities for team building through engaging meetings and events, strengthening the
cohesiveness of the team, and creating the opportunity for a high level of support to the network
Last Updated 09-11-2023 Page 2 of 3
• Approves timecards for direct reports
• Approves expense reports for direct reports
• Other projects or duties as assigned

Required Education and Experience

• High School Diploma or GED
• Bachelor’s Degree or equivalent experience in insurance claims or related field
• 1 plus years’ experience with estimation principles for the insurance industry
• 2 plus years’ experience with contracting and/or field work for a given trade
• 3 plus years’ experience with personnel management or coaching

Preferred Education and Experience

• Experience serving in a customer service role
• 5 plus years’ experience in the restoration industry regarding water mitigation, mold remediation, lead
and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.
• 5 plus years’ personnel management or coaching experience

Physical Requirement

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or
Last Updated 09-11-2023 Page 3 of 3
balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets,
office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax
machine, copy machine, and computer printer
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

Work Environment

The employee will be working indoors. The employee will be exposed to air conditioning and heat. The
employees will be exposed to normal noises throughout the office.

Travel

This position may require up to 10% travel. This position may require travel to franchise locations, trainings,
and team meetings.

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal
or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that
allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job
and does not cause an undue hardship for the employer.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment
opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation,
national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be
assigned at any time with or without notice.

I can perform the essential duties and responsibilities of the job description. 

GENERAL DESCRIPTION

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.  Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]  In our business, training of local marketing professionals is critical to the continued success of the Network.  The Quality Assurance Administrator is an integral part of the team primarily responsible for providing support for the Quality Assurance Team in assigning, monitoring, responding to, and closing the loop on claims as received from customers.

KEY RESPONSIBILITIES

Essential Functions/Responsibilities
• Assigning quality assurance claims/estimates to appropriate Team members
• Reassigning claim owners during absences, meetings, or due to volume
• Monitoring, routing, and responding to communication routed through the QA email distribution list, FAST Program shared email inbox, and general QA phone line
• Monitoring and utilize claim system notifications in XactAnalysis and Claims Connect to alert and support other team members in handling carrier rejections and document uploads
• Exporting and summarizing data to assist with reporting needs
• Assisting QA Team leadership with closing the loop in escalations with franchisees
• Monitoring and supporting QA service metrics including NPS scores and Close the Loop process
• Supporting FAST Program growth through tracking, reporting, and communication regarding additional service offerings, network participation, and other key data points
• Updating the QA Hub or other methods of centralized information sharing
• Supporting team with Zoom facilitation of meetings, and onsite meeting support as requested
• Providing overall support to the QA Team
• Providing input, evaluate and implement efficiencies for assignment and estimate distribution among team.
• Completing other tasks as set forth by the Assistant Vice President of Quality Assurance
• Assist Quality Assurance Team as needed
• Other duties as assigned

KEY RESULT AREAS

• Route new received assignments for SLA Compliance Monitoring, uploaded estimates for QA Estimate Review, and incoming FAST Estimate requests to appropriate QA Team Member or Supervisor
• Route incoming communication from Franchisees and escalate to the appropriate QA Team Member or Supervisor as appropriate.
• Develop and implement process improvement initiatives to enhance overall claim handling by QA Team

WORK EXPERIENCE, EDUCATION & SKILLS
 
• This is an entry level position. 
• Bachelor’s Degree or 3 years relevant experience in the field preferred. 
• Experience with Verisk XactAnalysis and CoreLogic Claims Connect a plus
• Prior Process Management a plus
• Sound planning and organizational skills
• Excellent communication skills
• Strong technology skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong qualities and aptitude for process improvement
• Career emphasis on learning and continuing education preferred

REQUIRED EDUCATION AND EXPERIENCE

• Ability to use Microsoft Office, Xactware Products, Symbility, and other estimating platforms
• Ability to effectively communicate through both email and the telephone
• Ability to multitask and manage priorities efficiently
• Problem Solving and Conflict Resolution
• Preferred - Bachelor’s Degree

PREFERRED EDUCATION AND EXPERIENCE

• Associates or bachelor’s degree in business field
• Experience in quality assurance

PHYSICAL REQUIREMENT

• Must be able to stay in a stationary position up to 95% of the time
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with franchisees over the phone and face to face 
• Ability to safely operate a company vehicle 

Work Environment 

The employee will be working remote with the confines of their own home or in an office setting.  The employee will be required to travel to local offices within their region and be exposed to outdoor temperatures during travel.

Travel   

This position may require up to 5% travel.  This position may require travel to franchise locations, trainings, and team meetings.   



Reasonable Accommodation for Disability   

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer   

Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.