ABOUT TAVA

Tava Health is a venture-backed telemedicine startup that partners with employers to provide convenient, high-quality, accessible mental health care to employees and their families.

WHAT WE ARE LOOKING FOR

We are looking for a Support Associate to ensure our clients and providers are successful. When a client is matched with a provider on our platform, a lot of thoughtful orchestration takes place behind the scenes to make both the client and provider journeys feel seamless.

In this role, you will work closely with our operations team, giving you unique exposure to business operations, as well as provider and customer success. Because we are a startup, we are looking for someone willing to learn on the job who is highly organized, dependable, self-driven, low-ego, and excellent interpersonally.

RESPONSIBILITIES

• Act as the initial support contact for our clients and providers.
• Provide thoughtful/empathetic phone, email, and chat communication to clients and providers.
• Assist clients with navigating their clinical journey from sign-up to completion of therapy, including follow-up to help clients schedule appointments.
• Advocate for clients and providers by capturing feedback and working cross-functionally, ensuring their needs and concerns are communicated internally.
• Provide troubleshooting and technical support to both clients and providers.
• Escalate concerns appropriately and in a timely manner.
• Exhibit a high level of familiarity with our applications and their functionality.
• Answer onboarding-related questions of new providers, as necessary.
• De-escalate dissatisfied clients and providers and, when applicable, quickly elevate internally.
• Manage various operational tasks associated with supporting/tracking clients and providers.
• Process provider offboarding and assist with connecting clients with new providers.
• Act as initial contact for clients referred through insurance directories and assist clients with payer-related questions.
• Verify client eligibility and communicate changes to eligibility in a timely manner.

REQUIREMENTS

• Low-ego, customer-centric attitude
• Outstanding written and verbal communication
• High attention to detail/accuracy
• Self-motivated team player who thrives in multi-tasking environment and can adjust priorities
• Strong de-escalation skills (and ability to discern when to escalate a concern or complaint)
• Bonus: Exposure to health insurance industry and past experience in customer-facing, project management, behavioral health, communications, or other roles with demonstrated ability to increase customer satisfaction

All of that said, we are open-minded about who we hire for this role. We’re looking for someone who is invigorated by our mission and this specific opportunity, not just someone who simply checks all the boxes. As long as you are smart, disciplined, and persistent enough to quickly learn on the job, please apply!

WHY YOU’LL LIKE WORKING WITH US

Enjoy working *remotely in this full-time, salaried position. Tava offers a highly competitive benefits package including parental leave, plenty of paid holidays and PTO, medical, dental, and vision insurance, and (of course) a generous mental health benefit.

*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Arizona, California, Connecticut, Florida, Idaho, Indiana, Maine, Maryland, Massachusetts, Montana, Nevada, New Jersey, New York, Oklahoma, Oregon, Tennessee, Texas, and Utah.

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital, or disability status.

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Senior Frontend Engineer

If you had all day to work on any project you wanted, chances are that you would pick something you’re passionate about. It might even be something that could change people’s lives for the better. At Tava, that’s exactly what we’ve done. We’re passionate about improving emotional healthcare and it’s our mission to do it through frictionless, technology-enabled care.

The “technology-enabled” part is where you come in. We’re seeking an experienced frontend engineer whose passion for development is rivaled only by a passion for meaningful mission-based work. You’ll have the responsibility to ensure that the emotional healthcare we provide is enabled by functional and reliable platforms for clinicians, clients, and internal staff. This work will improve the quality of our customer’s lives, and that’s work worth doing.

Responsibilities:

• Build engaging experiences for clients, therapists and administrators
• Work to improve user experience by collaborating on initiatives with our design team
• Work with backend engineering to define APIs that will serve multiple products
• Proactively ensure that security best-practices are implemented across our interfaces
• Push the envelope of traditional healthcare software by embracing experimentation

What We Expect:

• Ability to move fast and work through ambiguity
• Ability to work across more than one product
• Willingness to learn new technologies and processes that may be out of your comfort zone
• Proactive and consistent improvement of the security of our systems
• Clear and efficient technical writing to communicate complex ideas
• Four or more years of software development experience
• A bachelor’s degree in computer science (or equivalent) is preferred, but not required

Key Frontend Technologies:

• React
• Typescript
• GraphQL

What you'll love about this opportunity:

• The work we do meaningfully improves people's lives in measurable ways
• Get paid to do what you love while learning and exploring new ideas and skills
• This is a true startup experience: fast-paced and fun with wide-open possibilities

If this type of work and startup environment is exciting to you, then we look forward to seeing your application!

This full-time position offers competitive pay and the opportunity for stock options. We are ideally looking for someone located near our office in Utah, but this job can also be performed remotely.

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital or disability status.

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Tava Health is a mental health platform that is on a mission to improve access to clinical therapy through frictionless, technology-enabled care to high-quality therapists.

Why work with us?

We help you grow and manage your caseload.

• Admin support. We handle intake, billing, credentialing, claims chasing, marketing, and referrals.
• Collaborative work environment. Connect with other private practice providers to share best practices and network
• Enjoy the flexibility of setting your own hours
• Work with EAP, Insurance and Private Pay clients all in one place.
• Manage your current caseload on Tava while we help you find more clients
• Focus on what you do best, provide excellent therapy

Employment Type

1099 Contract

Responsibilities

• Provide excellent therapy
• Thoroughly document all visits with patients
• Celebrate patient success and encourage continued healing and growth.

Requirements

• An active clinical therapist or psychologist license (LCSW, LMFT, LMHC, PsyD, PhD, etc.) allowing you to provide unsupervised mental health therapy services.
• Experience and training in evidence-based practices.
• Proficiency in ongoing treatment planning.
• A clean record without any disciplinary action being taken against you by a licensing board in any jurisdiction.

Please note that this is a contract, part-time, and remote (work from home) opportunity.

As a recruiting team, we do our best to communicate with all candidates. If you have not received an email from Tava within a few days of submitting your application please check your spam filter.

***Please note: All Tava hiring is handled by company representatives using "@tavahealth.com" email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com***

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Staff Backend Engineer

If you had all day to work on any project, chances are that you would pick something you’re passionate about. It might even be something that could change people’s lives. At Tava Health, that’s exactly what we’ve done. We’re passionate about improving emotional healthcare and it’s our mission to do it through frictionless, technology-enabled care.

The “technology-enabled” part is where you come in. We’re seeking a seasoned backend engineer whose passion for development is rivaled only by a passion for meaningful mission-based work. You’ll have the responsibility to ensure that the healthcare we provide is enabled by functional and reliable platforms for clinicians, clients, and internal staff. This work will improve the quality of our customers’ lives, and that’s work worth doing.

Responsibilities:

• Build and manage core backend systems to support applications, integrations, and partnerships
• Evangelize for and improve upon best practices for code, data model, infrastructure, and documentation
• Build and manage APIs to support client, therapist, and administrative applications
• Build and manage 3rd party integrations
• Infuse all of your work with empathy, security, and quality to produce high-quality experiences

What We Expect:

• Ability to move fast and work through ambiguity in a startup environment
• Effective collaboration with frontend engineers, product managers, data scientists, behavioral health specialists, and others
• Willingness to learn new technologies and processes that may be out of your comfort zone
• Empathy for everyone you affect: clients, therapists, partners, and coworkers
• Proactive and consistent improvement of the security and reliability of our systems
• Clear and efficient technical writing and thought to communicate complex ideas
• A bachelor’s degree in computer science or the equivalent with roughly 7 years of backend experience

Key Backend Technologies:

• Node
• GraphQL
• Typescript
• PostgreSQL
• AWS

Benefits

• Competitive Salary and Stock options
• Tava mental health benefit with access to your own personal therapist (available to you and your family)
• Comprehensive medical, dental, and vision insurance (available to you and your dependents)
• Up to $1200/year contributed to your Health Savings Account
• Paid holidays and generous PTO
• Work from anywhere
• Parental leave
• Paid team lunches every Friday

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital or disability status.

***Please note: All Tava hiring is handled by company representatives using "@tavahealth.com" email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com***

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Senior Backend Engineer

If you had all day to work on any project, chances are that you would pick something you’re passionate about. It might even be something that could change people’s lives. At Tava Health, that’s exactly what we’ve done. We’re passionate about improving emotional healthcare and it’s our mission to do it through frictionless, technology-enabled care.

The “technology-enabled” part is where you come in. We’re seeking an experienced back-end engineer whose passion for development is rivaled only by a passion for meaningful mission-based work. You’ll have the responsibility to ensure that the healthcare we provide is enabled by functional and reliable platforms for clinicians, clients, and internal staff. This work will improve the quality of our customers’ lives, and that’s work worth doing.

Responsibilities:

• Infuse all of your work with empathy, security, and quality to produce high-quality experiences
• Build APIs to support client, clinical, and administrative applications
• Build integrations with 3rd party services for scheduling, video conferencing, and billing, etc.
• Build systems to capture data about how clients interact with us to learn how to improve the product
• Manage and build our service deployment in AWS

What We Expect:

• Ability to move fast and work through ambiguity - we are a small startup and are constantly balancing the demands of business growth and platform reliability
• Effective collaboration with frontend engineers, product managers, data scientists, behavioral health specialists, and others
• Willingness to learn new technologies and processes that may be out of your comfort zone
• Empathy for everyone you affect: patients, clinicians, coworkers, and yourself
• Proactive and consistent improvement of the security of our systems
• Clear and efficient technical writing and thought to communicate complex ideas
• A bachelor’s degree in computer science or the equivalent with around 5 years of backend experience

Key Backend Technologies:

• Node
• GraphQL
• Typescript (we also love Javascript)
• PostgreSQL
• AWS

Benefits

• Competitive Salary and Stock options
• Tava mental health benefit with access to your own personal therapist (available to you and your family)
• Comprehensive medical, dental, and vision insurance (available to you and your dependents)
• Up to $1200/year contributed to your Health Savings Account
• Paid holidays and generous PTO
• Work from anywhere
• Parental leave
• Paid team lunches every Friday

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital or disability status.

***Please note: All Tava hiring is handled by company representatives using "@tavahealth.com" email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com***

#LI-Remote

See more jobs at Tava Health

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