About Tava:

If you could spend your time doing something truly meaningful, chances are you’d choose work that could change people's lives for the better. At Tava Health, that's exactly what we do every day.

Tava Health is a Series B startup, focused on scaling access to behavioral healthcare. We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high-quality mental health care to their employees, members, and communities.

We're seeking an experienced and strategic Director of Customer Success whose passion for customer impact is matched by a drive to lead, grow, and innovate. You'll have the responsibility to ensure our diverse customer base—including employers and integrated partners—achieves measurable success while building and scaling a team that reflects our mission. Your work will empower customers to connect their members with life-changing mental health care. And that’s work worth doing.

Responsibilities:

• Own customer retention goals, ensuring high levels of satisfaction and renewals.
• Identify upsell and cross-sell opportunities, driving additional value for customers and revenue for Tava Health.
• Use customer insights and data to proactively address risks and create strategies to improve the customer experience.
• Develop and refine customer segmentation to ensure scalable and efficient management of accounts.
• Build and implement repeatable, standardized playbooks for customer onboarding, engagement, retention, and expansion, creating consistency across the team.
• Lead, mentor, and develop a small but growing team of Customer Success Managers, fostering a culture of accountability, feedback, and continuous learning.
• Establish clear performance metrics and goals and equip team members with the frameworks, resources, and coaching needed to achieve them.
• Represent the voice of the customer internally, collaborating cross-functionally with Product, Engineering, Data Science, Marketing, and Operations, to address customer needs and drive retention.
• Work closely with Sales to support onboarding and ensure seamless handoffs.

What success looks like:

• Retention: High gross and net revenue retention across customer accounts.
• Customer Outcomes: Customers consistently achieve measurable goals (e.g., employee/member engagement) and report high satisfaction (e.g., NPS/CSAT).
• Team Development: The team grows in strategic skills and operational execution, consistently meeting or exceeding performance metrics while delivering measurable customer impact.
• Operational Impact: Repeatable processes and frameworks ensure scalability and efficiency as Tava grows.
• Cross-Functional Alignment: Customer Success collaborates effectively with Product and other teams, clearly communicating customer needs while aligning with organizational priorities to drive impactful outcomes.

Requirements:

• Proven ability to lead and scale a Customer Success function, particularly in a growing B2B company.
• Strong strategic thinking skills, with experience designing segmentation, playbooks, and scalable engagement strategies.
• Data-driven mindset, with the ability to define and track key metrics such as retention, churn, and customer satisfaction.
• Exceptional communication and collaboration skills, with a proven ability to work across teams and present effectively to executive leadership.
• Proven ability to manage complex enterprise relationships—understanding customer incentives, navigating dynamics, and aligning stakeholders—while coaching team members to do the same.
• Demonstrated ability to navigate ambiguity and thrive in a fast-paced, evolving startup environment, balancing strategic priorities with day-to-day execution.

Note: Actual title and compensation are commensurate with qualifications and experience.

Why you’ll like working with us:

Enjoy working *remotely in this full-time position. Tava offers a flexible schedule, opportunities for growth, and (of course) a generous mental health benefit.

*For tax purposes, priority will be given to candidates living in states where we already have employees, including Alabama, Arizona, California, Connecticut, Florida, Idaho, Indiana, Maine, Maryland, New Jersey, New York, Oklahoma, Oregon, Tennessee, Texas, and Utah.

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital, or disability status.

As a recruiting team, we do our best to communicate with all candidates. If you have not received an email from Tava within a few days of submitting your application please check your spam filter.

***Please note: All Tava hiring is handled by company representatives using "@tavahealth.com" email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com***

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Tava Health is a venture-backed mental health platform that partners with employers to provide convenient, high-quality, accessible mental health resources to employees and their dependents. Our mission is to improve mental health through frictionless, technology-enabled care, breaking down barriers, and making mental health checkups as routine as other healthcare practices.

As a Product Marketing Manager, you will play a critical role in positioning, messaging, and go-to-market strategies for our therapist platform.You'll work cross-functionally to understand customer needs and market opportunities, ensuring that our product reaches the right audience effectively.This role is ideal for a creative and analytical thinker who is passionate about mental health and wants to make a positive impact.

Responsibilities

• Work closely with our product team to thoroughly understand the needs, usage patterns, and sentiments of therapists, segment our therapist audience, and pinpoint feature enhancements that improve their lives while reinforcing product-market alignment within each segment.
• Formulate and execute product marketing strategies aimed at boosting product awareness and fostering adoption.
• Collaborate with our Provider Growth and Lifecycle Marketing Leads to integrate go-to-market (GTM) strategies into both ongoing initiatives and new campaign launches.
• Partner with the provider success and product teams to create enablement materials that effectively communicate our products and services to providers.
• Join forces with our product and clinical success teams to test new products, features, and enhancements with providers before the official general availability (GA) launch.
• Perform regular competitive analysis to gather insights into actions taken by our direct competitors and service providers in related industries, informing our GTM strategies and product roadmaps.
• Team up with product management and sales teams to develop impactful product positioning and messaging.
• Conduct market research to uncover trends, opportunities, and the competitive landscape.
• Create marketing materials and campaigns designed to boost product awareness and engagement.
• Evaluate campaign performance metrics and modify strategies to maximize reach and conversion rates.
• Act as a crucial resource for training and supporting the sales team with marketing insights and materials.

• 5+ years of marketing experience, with at least 3 years of product marketing experience
• Experience in market research and analysis to inform product decisions
• Strong project management and collaboration skills, with the ability to form effective partnerships with cross-functional teams—–product, lifecycle marketing, acquisition marketing, customer marketing, and customer success—–to successfully execute your strategy
• Strong verbal and written communication skills, with the ability to clearly articulate your marketing strategy and performance to a broad set of stakeholders
• Self-starter who can deliver on initiatives with little guidance. You must have the ability to work in a fast-paced, deadline-driven environment.
• Experience working in the healthcare software-as-a-service sector a plus
• Excellent written and verbal communication skills
• Passionate about mental health and promoting accessible care solutions

Enjoy working *remotely in this full-time, salaried position. Tava offers a highly competitive benefits package including parental leave, plenty of paid holidays and PTO, medical, dental, and vision insurance, paid team lunches on Fridays, and (of course) a generous mental health benefit. This position is also eligible for stock options

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital or disability status.

As a recruiting team, we do our best to communicate with all candidates. If you have not received an email from Tava within a few days of submitting your application please check your spam filter.

*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Idaho, Indiana, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oklahoma, Oregon, Tennessee, Texas, and Utah.

***Please note: All Tava hiring is handled by company representatives using "@tavahealth.com" email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com***

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About Tava:

Tava Health is a venture-backed, online mental health platform that partners with employers to provide convenient, high-quality, accessible mental health resources to employees and their dependents. Our mission is to Be the preferred ecosystem for providers to build and grow thriving private practices. 

If you are passionate about mental health and want to make a significant impact in the industry, Tava Health is the place for you. We are currently seeking a Director of Strategic Partnerships to join our team. In this role, you will be responsible for driving partnership strategies and initiatives to accelerate Tava Health's growth and expand our reach.

Responsibilities:

• Develop and execute strategic relationships with health plans through identifying opportunities to maximize referral pathways.
• Collaborate with cross-functional teams to develop and maintain relationships with health plan partners and care navigation teams within those health plans.
• Negotiate and finalize partnership agreements that align with Tava Health's objectives and ensure a win-win outcome for all parties involved.
• Serve as a thought leader and advocate for Tava Health in the mental health industry, representing the company at conferences, events, and industry forums.
• Monitor market trends and competitor activities to identify new partnership opportunities and stay ahead of industry developments.
• Work closely with internal teams, including marketing, product, and operations, to ensure successful implementation and execution of partnership initiatives.
• Maintain a deep understanding of Tava Health's products and services, and effectively communicate the value proposition to potential partners.

Requirements:

• 7+ years of experience in health plan sales preferably in the healthcare or technology industry.
• Proven track record of successfully establishing and managing health plan sales or other relevant organizations.
• Strong negotiation and contract management skills, with the ability to drive mutually beneficial outcomes.
• Excellent communication and presentation skills, with the ability to articulate complex concepts and influence key stakeholders.
• Ability to think strategically, analyze market trends, and identify partnership opportunities that align with business objectives.
• Self-motivated and driven to achieve results, with a strong sense of accountability.

*Actual title and compensation are commensurate with qualifications and experience.

Why you’ll like working with us:

Enjoy working *remotely in this full-time position. Tava offers a flexible schedule, opportunities for growth, and (of course) a generous mental health benefit.

*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Idaho, Indiana, Maine, Maryland, Massachusetts, New Jersey, New York, Oklahoma, Oregon, Tennessee, Texas, and Utah.

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital, or disability status.

As a recruiting team, we do our best to communicate with all candidates. If you have not received an email from Tava within a few days of submitting your application please check your spam filter.

***Please note: All Tava hiring is handled by company representatives using "@tavahealth.com" email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com***

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About Tava Health:

At Tava Health, we are dedicated to transforming the mental healthcare landscape and expanding access to quality care for everyone. We are seeking a passionate and driven Provider Growth Associate to join our team. In this role, you will play a key role in scaling our community of mental health providers and making a meaningful impact on the lives of those in need.

Responsibilities:

As a Provider Growth Associate at Tava Health, you'll be the driving force behind expanding our community of mental health providers. As the primary point of contact for prospective mental health providers, you’ll provide strategic business consultancy to guide them in opening and growing their private practice. Your responsibilities include:

• Partner with 30+ new providers each week, tailoring your approach based on license type, stage in private practice, and location to effectively scale our community.
• Provide exceptional customer service, offer continuous email support throughout onboarding, and cultivate strong relationships with providers.
• Meet and exceed weekly, monthly, and quarterly KPIs and personal goals, contributing to the overall growth and success of Tava Health.

You'll thrive in this role if you are:

• Passionate about mental health and creating greater access to care
• Driven to accomplish your goals and keep growing 
• Experienced in a provider-facing role
• Able to connect easily and quickly with others
• Organized with excellent follow-through in managing multiple tasks
• Someone who embraces challenges continuously seeks improvement and operates with a deep work ethic

Additional Requirements:

• 1-3 years of experience in consultative sales or customer services, with bonus points for startup environment or small business sales experience.
• Eager to learn and grow within a dynamic and talented team, viewing the role as an opportunity for continuous development.
• Confident in your ability to succeed and adaptable to continue to grow your skills.
• Effective communication skills over zoom, phone, and via email.

Why you'll like working with us:

Enjoy working *remotely in this full-time, salaried position. Tava offers a highly competitive benefits package including parental leave, plenty of paid holidays and PTO, medical, dental, and vision insurance, paid team lunches on Fridays, and (of course) a generous mental health benefit. This position is also eligible for uncapped commission and stock options.

*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Idaho, Indiana, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oklahoma, Oregon, Tennessee, Texas, and Utah.

Tava is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, marital, or disability status.

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Tava Health is a mental health platform that is on a mission to improve access to clinical therapy through frictionless, technology-enabled care to high-quality therapists.

Why work with us?

We help you grow and manage your caseload.

• Admin support. We handle intake, billing, credentialing, claims chasing, marketing, and referrals.
• Collaborative work environment. Connect with other private practice providers to share best practices and network
• Enjoy the flexibility of setting your own hours
• Work with EAP, Insurance and Private Pay clients all in one place.
• Manage your current caseload on Tava while we help you find more clients
• Focus on what you do best, provide excellent therapy

Employment Type

1099 Contract

Responsibilities

• Provide excellent therapy
• Thoroughly document all visits with patients
• Celebrate patient success and encourage continued healing and growth.

Requirements

• An active clinical therapist or psychologist license (LCSW, LMFT, LMHC, PsyD, PhD, etc.) allowing you to provide unsupervised mental health therapy services.
• Experience and training in evidence-based practices.
• Proficiency in ongoing treatment planning.
• A clean record without any disciplinary action being taken against you by a licensing board in any jurisdiction.

Please note that this is a contract, part-time, and remote (work from home) opportunity.

As a recruiting team, we do our best to communicate with all candidates. If you have not received an email from Tava within a few days of submitting your application please check your spam filter.

***Please note: All Tava hiring is handled by company representatives using "@tavahealth.com" email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com***

#LI-Remote

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