We are seeking a hardworking, organized, and pragmatic compliance and privacy professional who is excited to serve as Thirty Madison’s Compliance & Privacy, Director. The Compliance & Privacy, Director is a key member of the Legal and Compliance team, providing healthcare regulatory guidance and recommendations to the company, including our Senior Leadership Team and Board of Directors, to identify, address, and appropriately escalate areas of risk across the organization. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions!

This role reports to our General Counsel. 

Comp | Perks | Benefits 

• The base pay range for this position is $185,600 - $255,200 per year** 
• Annual Incentive Plan + Stock Option Package
• Robust and affordable Medical, Dental, and Vision plan options 
• 401(k) with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Flexible time off policy

**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you get to do every day

• Manage all aspects of Thirty Madison’s compliance and privacy program including developing, executing and ensuring adherence to existing and planned compliance programs such as HIPAA / SOC2 / HITRUST and regularly reviewing the compliance program and recommending appropriate revisions and modifications
• Oversee the identification, implementation and maintenance of the Privacy Program in compliance with HIPAA, CCPA, as well as other state and federal laws 
• Chair the Compliance Committee, including developing appropriate agendas, reports, and information as directed from by the committee
• Identify, on an ongoing basis, areas of healthcare compliance risk to actively monitor and audit based on various data sources including, but not limited to, federal/state guidance, internal risk assessments and concerns reported to Thirty Madison’s internal reporting system
• Draft and review compliance and privacy policies and update on a regular basis to reflect applicable state and federal regulatory changes
• Evolve, execute and delivery of compliance and privacy awareness training, including onboarding and annual training, and other role based trainings programs to maintain a strong culture of compliance
• In coordination with the Legal team as appropriate, conduct or authorize, and oversee investigations of matters that merit investigation under the compliance program, including development of corrective action plans, as needed
• Ensure the maintenance of necessary compliance reporting mechanisms and documentation to meet federal and state contractual and regulatory requirements including oversight of regulatory reporting, ensuring timeliness and review of trends
• In partnership with the Contracts and Security teams, ensure that all vendor contracts contain corporate-compliant language and comply with all privacy and compliance obligations of the organization
• Report on a regular basis and on an ad hoc basis in your discretion to Senior Leadership and the Board of Directors on matters involving the compliance program
• In partnership with the Legal team, serve as a subject matter resource, stay up-to-date on the latest government announcements, regulations and guidance, and provide consultation services regarding the application and implementation of current legal requirements and organizational policies and procedures
• Other duties as assigned to meet the maturing needs our the scaling organization

What you bring to the role

• Bachelor’s degree with at least 5 years of experience in a compliance-focused role
• Extensive experience with HIPAA and state consumer privacy and health regulatory compliance, particularly in the telemedicine and/or pharmacy sector
• Familiarity with other common frameworks and regulations such as SOC2, HITRUST and GDPR
• Successfully served as a liaison for the organization and third parties (e.g. auditors, regulators) in the capacity of managing risk assessment and audit lifecycles
• Strong desire to take ownership of problems and act on them independently in a rapidly-evolving environment
• Ability to inform and educate others through strong written and verbal communications and cross-organization collaboration

Bonus points

• Relevant certifications such as CHC, CHPC, CHPS, IAPP, etc.
• Strong background in technology and working with marketing, engineering, and product teams
• Experience with tools such as Navex, EthicsPoint, and/or Osano
• Familiarity with AI, particularly in healthcare

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

As Accounting Manager, you will lead financial reporting and oversee the design and implementation of accounting systems, internal controls, and processes. You will manage and mentor a team to support the Thirty Madison’s financial operations and play a key role in optimizing systems and processes to drive continued growth. Reporting directly to the VP, Controller, and Treasurer, this role is critical in ensuring financial accuracy and operational efficiency. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

Comp | Perks | Benefits

• The base pay range for this position is $105,600-$145,200 per year.**
• Annual Incentive Plan + Stock Option Package
• Robust and affordable Medical, Dental, and Vision plan options 
• 401(k) with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Flexible time off policy

**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you get to do every day

• Recruit, develop, and support a collaborative and high-performing accounting team that grows with the business
• Oversee all accounting functions, including billing, accounts receivable, accounts payable, general ledger, payroll, and revenue recognition
• Ensure the accurate and timely completion of monthly, quarterly, and annual close processes, as well as the preparation of internal and external financial statements in compliance with GAAP
• Design and implement a roadmap for improving processes and controls to scale the accounting function and protect company assets
• Lead the development of strategies for future system implementations and upgrades to enhance existing systems
• Provide expert guidance on the application of accounting policies
• Collaborate with auditors to manage the audit process, proactively addressing complex transactions

What you bring to the role

• Demonstrated experience in a business environment that involves hardware or inventory management
• Proven leadership in guiding an effective and high-performing accounting team, with a strong track record of driving results
• Minimum of 6 years of combined accounting and finance experience, including at least 2 years in people management
• Experience with Netsuite
• Experience evolving processes, controls and systems to support a growth stage company
• Skilled in managing relationships with external auditors

Bonus Points

• Advanced degree in Accounting, Big Four accounting experience, CPA preferred

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

Associate, Payor Credentialing and Contracting

To continue providing accessible and affordable health care for all, Thirty Madison is growing our network of medical insurance partners alike. As our Associate, Payor Credentialing and Contracting, you will be working within our Revenue Cycle team in coordinating and executing provider enrollment from start to finish. You will be responsible for ensuring our medical providers are appropriately contracted and credentialed with health plans; providing quality control for the end-to-end provider enrollment process; and giving internal feedback on our network adequacy. You will be a subject matter expert in all things health plan contracting and credentialing. This role will be heavily external-facing and you must be comfortable interacting, communicating, and working directly with healthcare professionals and payors. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

Comp | Perks | Benefits 

• The base pay range for this position is $$52,400-$72,050 per year **
• Annual Incentive Plan + Stock Option Package
• Robust and affordable Health, Dental, and Vision plan options 
• 401k with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Flexible time off policy 

**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you get to do every day

• Submitting, tracking progress, and following up on health plan enrollment applications and credentialing processes for our full healthcare professional roster
• Researching payor reimbursement guidelines to ensure Thirty Madison’s clinical models will be reimbursed
• Maintaining accurate provider profiles on CAQH and internal databases
• Leveraging payer portals, Availity, and other tools to efficiently follow up on providers’ credentialing status and progress
• Providing input on our contracting roadmap based on state-regulated telehealth guidelines and Thirty Madison footprint
• Handling confidential administrative functions like written external correspondence and primary document collection and verification
• Showcasing payor credentialing expertise by giving input on how to improve and scale our credentialing processes
• Other duties as assigned 

What you bring to the role

• 2 or more years of payor credentialing and contracting experience 
• A high level of interpersonal skills to handle sensitive and confidential communications. In this externally-facing role, we require demonstrated poise, tact and professionalism.
• Proficiency in word processing, spreadsheets, database and presentation software (Microsoft Suite/Google Suite, CAQH)
• A general understanding of CMS, health insurance, and provider enrollment
• An inclination towards process-oriented solutions and attention to detail

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

The Role

KMG in partnership with Thirty Madison is on a mission to change the way healthcare is delivered. We expand access to specialist-level healthcare through a simple and transparent experience. Our integrated platform — combining specialized telemedicine, highly personalized treatment plans, and ongoing care management — ensures better outcomes for our patients across a breadth of chronic conditions and needs. We are building a core clinical team driven by our mission to put the healthcare system back to work for patients and are looking for registered nurses eager to be at the forefront of a new model of care delivery and ready to push the envelope of telemedicine care just a little bit.

In this role, you will work closely with our providers and patients through many stages of their Thirty Madison journey. The role is both patient and provider-facing, from helping patients receive medical records, to assisting providers in coordinating treatment plans. You’ll partner with and support the Customer Experience team, our medical network, and patients across all of our brands. You must be comfortable speaking with others across various channels (primarily email/message) compassionately and professionally.

Patients are ready for healthcare delivery that matches the innovation and accessibility they’ve come to expect from other service sectors, and Thirty Madison is putting that capability in their hands. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

Comp | Perks | Benefits 

• The base pay range for this position is: $42.30 per hour**
• Annual Incentive Plan 
• Generous PTO
• Robust and affordable Health, Dental, and Vision plan options 
• 401k with match
• $750 vacation stipend and $500 happiness stipend per year
• Paid vacation, holidays and sick pay

**Base pay offered may vary depending on job-related knowledge, skills, experience and in some cases licensure. An annual incentive plan and stock options differentials may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you bring to the role

• Review medical history with patients in preparation for prescriber review
• Provide patient counseling on the use, safety, and side effects of medications prescribed through our platform 

Other responsibilities will include: 

• Counseling and treatment disposition for patients 
• Complete and submit required public health reporting
• Collaborates in establishing the plan of care, coordinates and implements care delivery while anticipating patient care needs across the continuum of our platform
• Analyzes comprehensive information pertinent to the patient's care and management to determine nursing diagnosis
• Continually utilizes the nursing process to evaluate a patient's progress towards goals and applies appropriate interventions to ensure effective outcomes
• The registered nurse may also contribute to other areas of the business related to clinical care, such as development of counseling resources for patients, process improvement, and audits of clinical quality and operations
• Attending weekly RN meetings; Staying up to date with process improvement or workflow change implementations
• Other duties as assigned

Minimum Qualifications

• Registered Nurse in good standing with a compact license; compact license a must
• Primary care experience preferred
• Must be able to work at least one (1) weekend shift
• Additional non-compact/individual state license(s) a plus
• Must be willing and eligible to apply for licensure in all 50 states
• Comfort in counseling on side effect management, drug interactions, adverse events, medication-specific guidelines for the different conditions and treatments that we currently offer, and any conditions we expand into (ex. Birth control, STI, UTI, migraine, dermatology, mental health) 
• Exceptional written and verbal communication skills - Spanish speaking a plus
• Availability to train during scheduled orientation period
• Regular and reliable attendance
• Adherence to the assigned work schedule

You may be a great fit if you are

• Enthusiastic about providing unparalleled patient experience through the delivery of prompt and empathetic care to our patients driven by a culture of excellence.
• Self-motivated and thrive in environments that offer a high degree of autonomy
• Skilled at using online tools and technology to deliver care and communicate with patients

WFH/IT Requirements:

• Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
• A quiet place in your home to receive inbound and place outbound calls

Physical Requirements:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Ability to sit or stand at a desk for 7-8 hours per day

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

In this role, you will implement and refine lead conversion and customer retention strategies. Keeps, renowned for its subscription health service primarily serving men and recently expanding into sexual health, presents a unique opportunity for you to develop vital CRM skills crucial for building an innovative, world-class business within the healthcare space.

Your specific task will be to enhance the Keeps patient journey by delving into data and meticulously devising methods to strengthen the relationship with patients, focusing on encouraging engagement and long-term retention. You will closely partner with the creative, content, and brand teams to construct, evaluate, and personalize touchpoints. Additionally, you will collaborate with product, strategy, and operations teams to craft CRM campaigns aimed at optimizing performance at each stage of the user journey and help us to continue to achieve our mission to help men receive convenient, affordable, and quality care for a variety of their health and wellness needs! Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

Comp | Perks | Benefits

• The base pay range for this position is $74,000- $102,000 per year.**
• Competitive Salary + Annual Incentive Plan + Stock Option Package
• Robust and affordable Health, Dental, and Vision plan options
• 401k with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Flexible time off policy
• Career growth opportunities

** Within the range, individual compensation will be determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills. Please note that the compensation range listed reflects the base salary only, and does not include incentive target, equity, or benefits.”

What you get to do every day

• Creating and executing acquisition and retention strategies for Keeps CRM, which can include email/SMS marketing flows, landing pages, sales campaigns and more
• Developing and executing omni-channel campaigns (email + SMS required), verifying copy, layout, links, and dynamic content as well as assessing and addressing any spam or deliverability risks
• Building creative marketing strategies grounded in data that drive meaningful impact on our acquisition, conversion and retention KPIs
• Conducting quality assurance reviews and delivery testing to ensure the accuracy of email deployments, as well as monitor the campaign post-deployment to validate completion for best in class customer experience
• Analyzing email program performance metrics at the campaign and aggregate level to identify trends
• Helping to build lifecycle marketing culture within Thirty Madison by working alongside counterparts in other brands to share takeaways and discuss optimization opportunities
• Leverage patient research and data to devise customer segmentation strategies that deepen our relationships with patients and enable them to feel understood and supported

What you bring to the role

• 1+ years in a lifecycle marketing role, preferably in a fast-growing e-commerce start-up environment that believed in the balance of data and creativity
• A patient-first attitude and a passion for reimagining and transforming the healthcare experience for millions of people
• Previous experience in customer pathing, email & SMS marketing, as well as familiarity with customer segmentation and customer lifecycle management
• Ability to build functional, professional, and beautiful email templates (HTML experience is a plus)
• Familiarity with ESP/CRM tools, such as Iterable, Klayivio, ….  to be able to build and complete multi-channel CRM automations, marketing campaigns, A/B tests, segment creation, and reporting
• Ability to adapt to a fluid fast paced environment
• Familiarity with CRM data analysis and utilization of tools such as Microsoft Excel and Looker, Tableau or another data visualization tool

Principal Product Manager, Nurx 

We are looking for a Principal Product Manager to support our expansion efforts on Nurx, Thirty Madison’s women’s health brand. 

This is a senior individual contributor role. You’ll lead the product roadmap and sprint plan focused on launching into net new condition spaces that best serve the needs of our patient base. You’ll work collaboratively with employees from the business, marketing, operations, and technology teams to define hypotheses, iterate on solutions, and deliver products that make it easier for patients to manage their healthcare needs. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions. 

This role reports into the Senior Director of Product for Brands. 

Comp | Perks | Benefits 

• The base pay range for this position is $185,600 - $255,200 per year.**
• Annual Incentive Plan + Stock Option Package
• Robust and affordable Medical, Dental, and Vision plan options 
• 401(k) with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Flexible time off policy

**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you get to do every day

• Set the overall product strategy, drive product development, and ensure the successful delivery of products to drive Nurx’s growth in key expansion areas 
• Monitor and analyze key product metrics to evaluate product performance and make data-driven decisions for continuous improvement
• Facilitate cross-functional alignment on Thirty Madison product priorities among partners within engineering, design, data, marketing, clinical and operations.
• Build a strong culture of product experimentation, in partnership with engineering, data, and design; ensure experiments are well-structured, informed by data, and optimized and iterated
• Gather, synthesize, and prioritize user and business needs and transform those needs into detailed product requirements.
• Build a strong product culture and serve as a product leader within Thirty Madison

What you bring to the role

• Bachelor’s degree in business, computer science, or related field
• 10+ years of experience in product management, with a proven track record of launching and managing successful products
• Data driven individual with a track record of thriving in a data-driven environment
• Experience working on go-to-market strategy for new to market product launches 
• Experience / exposure to mobile app development
• Experience building user experiences that effectively acquire and retain customers in the direct-to-consumer space (ideally with a subscription component)
• Strong cross-functional collaboration and management skills
• Proficiency with product analytics tools (Google Analytics, Mixpanel, Looker, etc.)
• Strong verbal and written communication skills

Bonus points

• Healthcare experience (medication adherence programs are a plus)

Senior People Business Partner 

As a Senior People Business Partner, you will support our business leaders who are driving engaged and high-performing teams here at Thirty Madison! Your ability to be a strategic thought partner with a track record of delivering people strategies and programs that drive engagement, retention, and business results make you a perfect fit for the role. Your ability to be highly adaptable, a skilled problem solver and communicator, and a trusted advisor will be integral to your success as a key player on the Human Resources team. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions!

Comp | Perks | Benefits

• The base pay range for this position is $125,600 - $150,000 per year.**
• Competitive Salary + Annual Incentive Plan + Stock Option Package
• Robust and affordable Health, Dental, and Vision plan options
• 401k with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Flexible time off policy
• Career growth opportunities

** Within the range, individual compensation will be determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills. Please note that the compensation range listed reflects the base salary only, and does not include incentive target, equity, or benefits.”

What you get to do every day

• Serve as HR Business partner for various functional leaders up through VP-level and their teams, building strong relationships and acting as a trusted thought partner
• Provide guidance to business leaders on professional development, career pathing, performance management, employee relations, organizational planning, workforce planning and retention strategies
• Create and implement people strategies and programs that promote engaged and impactful teams aligned with Thirty Madison’s business strategy
• Coach business leaders to support their development as effective leaders for the organization
• Champion change efforts, providing support and frameworks for leading change to drive adoption
• Oversee the performance management process and provide guidance to leaders on their employee reviews and evaluations
• Leverage data and analytics to inform and measure success of people initiatives and influence change
• Foster a diverse, inclusive, and equitable workforce at all levels of the organization
• Maintain a pulse on the organization to help drive proactive programming to improve employee engagement
• Act as a culture builder in all of your interactions, leading by example, embodying our values and promoting a culture of feedback and communication

What you bring to the role

• 5-8 years of progressive HR experience with a demonstrable track record 
• Deep knowledge of HR practices and employment laws 
• Experience in org design, organizational planning, employee relations, employee engagement, retention strategies, and coaching
• Proven ability to influence and drive change with senior leaders, aligning the people strategy with business goals and growth
• Strong communication and relationship building skills to support teams and build trust
• Sophisticated coaching and problem-solving skills
• Ability to interpret data to drive actionable insights and thoughtful solutions to business challenges
• Experience balancing longer-term strategic initiatives with more immediate priorities

We’re looking for a data-driven, user-focused, endlessly curious designer who’s excited about identifying patient problems – and figuring out how to solve them across web and mobile experiences. You’re someone who’s experienced in designing thoughtful, intuitive experiences that keep patients’ needs in mind at all times. Our team strives to deliver world-class care and user experiences. You’ll design experiences aimed to give our patients a simple, accessible way to manage their care better than ever before, help expand our growing design system, and ensure we’re always delivering the best experience possible to our users by incorporating data and rapid user testing into the design process. You will join a design team working closely with product, engineering, and clinical cross functional partners (to name a few) in a fast-paced, collaborative environment. We are working on big problems and need keen minds to help scale our products.

The ideal candidate is energetic, data-driven, creative, strategic, detail-oriented, and relentless about raising the bar. We look for teammates who are curious, kind, and proactive and will challenge us at every turn — asking the tough questions and ensuring that the quality and personalization of our message is never, ever sacrificed. Above all, you embody the Thirty Madison mission of providing access to healthcare for all who suffer from chronic conditions.

Comp | Perks | Benefits 

• The base pay range for this position is $140,800 - $193,600 per year.**
• Annual Incentive Plan + Stock Option Package
• Robust and affordable Medical, Dental, and Vision plan options 
• 401(k) with a match, commuter benefits, and FSA
• Annual $750 vacation stipend and $500 happiness stipend
• Flexible time off policy

**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you get to do every day

• Take user problems from concept, to visual design, to supporting its implementation across web and mobile platforms.
• Experimentation through prototyping, testing, and iteration to build experiences our patients love
• Understanding the behavior of existing and prospective patients through user research and testing in collaboration with Product, and analyze the findings from these explorations to implement changes and iterations. 
• Rapid, intentional A/B testing and iteration to bring businesses closer to meeting product market fit.
• Participating in the discovery process to ensure that both problem statements and hypotheses are driven from end-user and customer insights. Continuously seek and integrate user feedback and test results to optimize solutions
• Develop a deep understanding of the patients of existing conditions we treat, and collaborate on the identification and discovery of potential new conditions to expand into. 
• Partnering closely with cross functional teams of the business (product, engineering, marketing, clinical, data, strategy) to create innovative and practical solutions to business challenges through design
• Giving and soliciting feedback from other Designers, Product Managers and Engineers in order to continually raise the bar for design quality

What you bring to the role 

• 6+ years of relevant product design experience, ideally at a consumer-focused, product-driven company
• Proficiency in creating pixel perfect high-fidelity mockups of your designs using Figma
• Have a track record of leading projects through all phases of the product lifecycle: engaging in early stage brainstorming and wire-framing, through shipping and iterating. 
• Some experience working with and updating design systems
• Experience with A/B testing
• Proven ability to use both quantitative and qualitative data to inform your design decisions
• Strong foundational design skills, including an understanding of typography, color and layout
• Excellent interpersonal communication skills
• Attention to detail that shines through in your work
• A portfolio that showcases your thinking, skills, and craft for design.
• Passion about making health care more consumer centric and making care for chronic health conditions a better experience