About the Role:

As a Strategic Outbound Sales Development Representative at Time Doctor, your primary responsibility is to prospect warm leads and create qualified opportunities for our Account Executive team. Reporting to the Sales Director, you will play a crucial role in helping Time Doctor sell to our upmarket customers by identifying potential opportunities, using experience, tools and prospecting abilities to build relationships and qualified pipeline.

Your Responsibilities:

Lead Qualification & Prospecting:

• Prospect outbound warm leads, build target account lists, and create qualified opportunities for sales.
• Collaborate with the Sales team to understand customer needs and preferences.

Sales Outreach:

• Conduct outreach to prospects generated through multiple channels such as marketing, partnerships, social media and referrals.

Customer Engagement:

• Engage with potential customers to understand their pain points, their needs, and if Time Doctor can be a solution for their organization.
• Seek to understand the needs and to educate prospects about a better way of doing business through the solutions Time Doctor offers.

Sales Team Collaboration:

• Work closely with the Sales team to ensure seamless communication and handover of qualified leads.
• Collaborate with team members to optimize the outbound sales process and share what's working vs what's not, so the whole team can benefit.
• Work and live in the CRM, so there's constant communication between leads, opps and our reps.

Skills & Experience:

• 2+ years of experience in outbound sales or related roles.
• Proven ability to qualify leads and initiate the sales process.
• Direct experience with data enrichment tools such as Zoom info, Apollo, and similar. As well as intent or signal based tools like Demandbase, 6Sense, and SalesIntel
• Highly experienced working in Hubspot or similar CRMs and Marketing technology.
• Excellent communication and interpersonal skills.
• Collaborative mindset to work effectively within the Sales team.
• Familiarity with optimizing sales processes.

This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://people.timedoctor.com

About The Role:

Are you ready to become the driving force behind our exponential growth in the dynamic NOAM & LATAM markets? As the Director of Sales West, you'll not only be a pivotal asset, intricately involved in the daily operations of our sales representatives while overseeing the recruitment and management of Account Executives, SDRs and Account managers. While balancing inbound and outbound strategies, to help Time Doctor win customers across SMB, Mid, and enterprise customer segments.

Your Responsibilities:

• The candidate most suitable for this role will be focused on: Tactical sales coaching, call/demo review, mentoring, CRM hygiene, and motivating a high sales team to hit and exceed targets.
• Assist in the recruiting, staffing and training to grow and maintain a sales team.
• Formulate and execute on monthly and quarterly sales plans.
• You will need to assist the sales team with client meetings, presentations and negotiations, and act as the executive sponsor for many opportunities.
• Provide feedback to the sales team in the areas of sales/personal development, direction and focus.
• Conduct weekly forecast review and quarterly progress review sessions with each representative.
• Manage productivity, funnel of opportunities and quality to ensure teams meet established goals and standards.
• Ongoing process improvements, recommendations and implementation of systems that will make our team more efficient.
• Work directly with marketing to improve messaging and lead quality, as well as other departments such as Customer success and support, and product to continue building Time Doctor.

Skills & Experience:

• Previous success and track record of sales management experience in an enterprise environment. Either in a full cycle sales capacity or the SDR > AE strategy.
• Successful track record in selling to all customer segments, primarily Mid size and SME’s.
• Experience managing an outbound sales function using data enrichment and intent based tools.
• Experience selling into a trial base software and lead flow.
• Working with and managing a remote sales team.
• Building, growing and managing highly prolific sales teams in the NOAM & LATAM Regions.
• Must be a team player and bring a servant minded leadership style.
• Can demonstrate the coaches mentality in sales, and not just "manage by numbers".
• Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner.
• Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact.
• Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise.
• Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met.

This full-time, 100% remote position provides the flexibility to work anywhere. Time Doctor is an equal-opportunity employer and values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Milestones:

• Development and execution of successful sales strategies.
• Achievement of revenue targets and KPIs.
• Building and leading a high-performance sales team.
• Positive client feedback and successful client retention.

About Us

Our vision is to be the most trusted time-tracking and productivity application for remote teams. We help companies and employees do their best work. We are looking for people passionate about spreading the practice of remote work with all of the benefits that come with it. We believe that office life is antiquated, that geography should not limit your career prospects, and that people should be able to work from wherever they want.

We’re a diverse global team of over 150 people working 100% remotely in over 40 different countries. We’re looking for innovative team members ready to help us modernize remote work. Learn more about us here - https://people.timedoctor.com/

Director of Customer Success, East

Join the team at Time Doctor as the Director of Customer Success, East, where you'll play a pivotal role in driving customer success for the EMEA and APAC regions. Working directly with the President, this 100% remote role will lead a high-performing team dedicated to optimizing customer satisfaction, retention, and growth. This is an exciting opportunity to be a strategic leader in a fast-growing company, making a significant impact on both our customers and Time Doctor's future success.

What You’ll Do

• Leadership & Culture: Build, inspire, and lead a world-class customer success team, including Customer Success Managers, Solutions Architects, and Support teams. Foster a culture of customer-first thinking, excellence, and collaboration.
• Customer Engagement: Implement strategies and best practices to help the CS team build strong, proactive relationships with customers through regular check-ins, executive business reviews, and active feedback loops. Elevate customer satisfaction through deep, meaningful engagement.
• Executive Sponsorship: work hands on with our top accounts to establish and maintain relationships with key customer stakeholders, drive successful business outcomes, lead Executive Business Reviews and drive revenue growth opportunities
• Retention and Expansion: Develop and execute strategies to increase customer net revenue retention (NRR) rates and partner with Sales/Account Management to expand revenue opportunities within the existing customer base.
• Strategic Direction: Shape and implement a customer success strategy focused on the growth of our business, aligning with market trends, customer needs, and product feedback.
• Customer Journey Optimization: Oversee the customer lifecycle, from onboarding through to renewal and expansion. Design and implement processes and playbooks to improve efficiency and results at every stage.
• Customer Onboarding & Success: Ensure an effective onboarding process, driving rapid time-to-value for customers. Develop data-driven strategies to promote product adoption and ensure customers achieve their ROI goals.
• Customer Advocacy: Cultivate a community of advocates by turning satisfied customers into brand ambassadors. Encourage participation in case studies, testimonials, and referral programs.
• Insights & Continuous Improvement: Leverage data analytics to drive insights into customer sentiment and product utilization. Use these insights to refine processes and ensure continuous improvement.
• Team Building & Development: Recruit, mentor, and develop a high-performing team that delivers outstanding customer outcomes. Provide coaching and resources to foster career growth and success within your team.
• Cross-Functional Collaboration: Work closely with the Revenue and Product Engineering teams to ensure customer needs are met and product feedback is incorporated into future developments.

What You’ll Bring

• Proven experience in customer success leadership roles within a B2B SaaS environment, ideally at a high-growth company.
• Expertise in SaaS business models and customer success best practices.
• Deep experience managing Customer Success for self-service and sales-led SaaS solutions.
• Ability to garner insights from customer usage to support value-driven conversations with customers to build a mutual success plan
• Expertise in negotiating contract terms, renewals, discounts and churn mitigation
• Success managing and scaling diverse, distributed teams across different geographies and cultures.
• Strong track record of leading teams focused on customer engagement, onboarding, retention, and growth.
• Deep understanding of data-driven decision-making, customer engagement strategies, and lifecycle management.
• Exceptional leadership, with a hands-on approach to building a high-performance team.
• Outstanding communication, emotional intelligence, and presentation skills to work cross-functionally and engage with executive stakeholders.
• Ability to thrive in a remote work environment, managing teams across various time zones.
• Willingness to travel internationally to engage with customers and attend leadership and revenue team retreats, approximately once per quarter.

What We Value

• Expert relationship-building skills with the ability to connect at all levels of an organization.
• A strategic mindset combined with a data-driven approach to decision-making.
• Passion for delivering exceptional customer experiences and results.
• A self-starter with the ability to inspire teams and lead through change.
• A commitment to fostering a collaborative, supportive, and high-performance work culture.

Why Time Doctor?

At Time Doctor, we believe in helping businesses improve productivity, achieve greater work-life balance, and embrace the benefits of remote work. Join a fast-paced, dynamic company that values innovation, customer success, and personal growth. You’ll have the chance to lead a critical function, make a real impact, and shape the future of work.